MyMichigan Acute Care
4.9 out of 5
12,867 verified ratings
12,867 Ratings, 3,091 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Overall sentiment is strongly positive toward MyMichigan Acute Care: patients consistently praise caring, friendly, and professional staff, clear communication, and efficient, thorough clinical care. Walk-in/urgent care convenience and short wait times are frequently highlighted, though one commenter noted a nearly two-hour wait when short-staffed. Providers are commended for listening, explaining treatment, and coordinating follow-up (e.g., pulmonologist contact). Pediatric care and successful problem resolution (breathing issue, dislocated toe, DOT physical) are noted positively.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Apr 1, 2026
Kirk Bortel, M.D.
What would you tell family and friends about your experience with this provider?
I would go there again if I need to.
Apr 1, 2026
What would you tell family and friends about your experience with this provider?
They are kind, courteous and speak in terms that you can understand.
Apr 1, 2026
What would you tell family and friends about your experience with this provider?
She was great!
Apr 1, 2026
What would you tell family and friends about your experience with this provider?
The staff is friendly and knowledgeable and provided the care I needed at the time of my appointment
Apr 1, 2026
What would you tell family and friends about your experience with this provider?
Everyone was super friendly and helpful
Apr 1, 2026
Was there anything that you feel was outstanding?
Everyone was professional and sweet. I was there at open and they had me out in 15 minutes with 4 people before me. Wow
Apr 1, 2026
Was there anything that you feel was outstanding?
Very friendly staff.
Apr 1, 2026
Was there anything that you feel was outstanding?
Very quick and understading
Apr 1, 2026
Was there anything that you feel was outstanding?
The way they made me feel like I wasn’t stupid or paranoid
What could have been done to improve your experience?
Absolutely nothing. It was fantastic
Apr 1, 2026
Was there anything that you feel was outstanding?
Everyone treated me great
Apr 1, 2026
Was there anything that you feel was outstanding?
Good
What could have been done to improve your experience?
Nothings
Apr 1, 2026
Was there anything that you feel was outstanding?
Nurse Bonnie is amazing! Everyone here has been very helpful and great.. this is my second time here with kids and I wouldn’t go anywhere else!
What could have been done to improve your experience?
I can’t think of anything.. this place and staff are amazing
Mar 25, 2026
What would you tell family and friends about your experience with this provider?
They were all great and I would recommend them to my family and friends.
Mar 25, 2026
What would you tell family and friends about your experience with this provider?
Excellent
Mar 25, 2026
What would you tell family and friends about your experience with this provider?
Excellent
Mar 25, 2026
What would you tell family and friends about your experience with this provider?
It was a good experience
Mar 25, 2026
What would you tell family and friends about your experience with this provider?
Very caring. Went above and beyond from what I have experienced from other providers.
Mar 25, 2026
Was there anything that you feel was outstanding?
Everything
Mar 25, 2026
Was there anything that you feel was outstanding?
Awesome
Mar 25, 2026
Was there anything that you feel was outstanding?
Awesome care,
Mar 25, 2026
Was there anything that you feel was outstanding?
They were very respectful
What could have been done to improve your experience?
Nothing to improve, excellent team
Mar 25, 2026
Was there anything that you feel was outstanding?
I felt I was heard and all concerns were addressed. Very friendly staff and appreciate everything they do! Hands down some of the best care I received.
What could have been done to improve your experience?
I feel like from check in to check out, everything was amazing
Mar 25, 2026
Was there anything that you feel was outstanding?
Just all around care.
Mar 25, 2026
Was there anything that you feel was outstanding?
All staff at the Gladwin location are amazing. Everyone is fast and efficient. We have no complaints
Mar 25, 2026
Was there anything that you feel was outstanding?
Dr Slominis was amazing with my daughter (and me). She is a true asset to this organization.
Mar 25, 2026
Was there anything that you feel was outstanding?
The people were very good
Mar 25, 2026
Was there anything that you feel was outstanding?
Quick, friendly and caring
Mar 24, 2026
What would you tell family and friends about your experience with this provider?
Good experience
Mar 24, 2026
What would you tell family and friends about your experience with this provider?
Great very professional
Mar 24, 2026
Was there anything that you feel was outstanding?
How quickly I was able to be in and out.
Mar 24, 2026
Was there anything that you feel was outstanding?
Fast service
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
Hailey was very professional and listened to my concerns. I appreciate her work!
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
very thorough and professional, cordial and I terested inpro iding detailed answers
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
Got in right away. And was well treated.
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
Good
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
Great attention to detail. Asked lots of ?? To find the best answers for my case. On time fir appointments and very helpful
Mar 23, 2026
What could have been done to improve your experience?
Nothing, it was quick and efficient while also having compassion.
Mar 23, 2026
Was there anything that you feel was outstanding?
The ladies were all very nice, pleasant and patient. Took time to explain what they were wanting to do and were going to do, to my daughter and I, so she understood everything that was going on. Everyone was very nice and courteous. That’s why I always come back here.
Mar 22, 2026
Was there anything that you feel was outstanding?
Thank you, for your caring kindness today. Very good group today.
What could have been done to improve your experience?
Everything was good
Mar 22, 2026
What could have been done to improve your experience?
No improvement necessary
Mar 21, 2026
What would you tell family and friends about your experience with this provider?
Excellent care and remembers patients and connects with them to make a good experience outside of just being another patient
Mar 21, 2026
What would you tell family and friends about your experience with this provider?
I was treated very right! They were quick. It was a good experience.
Mar 21, 2026
What would you tell family and friends about your experience with this provider?
Alison helped me understand my daughter’s nose structure and put me at ease with her breathing. She also helped me choose a primary care for my children, as we were in walk in that day
Mar 21, 2026
Was there anything that you feel was outstanding?
Heather was kind and listened well I felt heard and cared for
What could have been done to improve your experience?
Nothing it was great
Mar 21, 2026
Was there anything that you feel was outstanding?
Every person we came in contact with was so kind and attentive. They made my son feel calm and they took great care of him.
Mar 21, 2026
Was there anything that you feel was outstanding?
Heather made me feel comfortable and listened to all my concerns and conveyed them to the doctor well
What could have been done to improve your experience?
Great experience
Mar 21, 2026
Was there anything that you feel was outstanding?
Denise was so kind
Mar 21, 2026
Was there anything that you feel was outstanding?
Was very nice and like my visit
Mar 20, 2026
The service I received was very thorough and well done. Would definitely go back for any future treatment.
Mar 20, 2026
What would you tell family and friends about your experience with this provider?
Nice person. Great knowledge.