Kenneth MacKinnon, M.D.
Acute Care
5694 Midland Road, (M-47)
Freeland, MI 48623 Directions
5.0 out of 5
501 verified ratings
501 Ratings, 193 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise Dr. MacKinnon and the nursing team for compassionate, knowledgeable, and professional care. Frequent mentions highlight excellent bedside manner, clear explanations of diagnoses/medications, and teamwork during injuries and procedures. Staff (notably Noreen, Penny, Kerri) receive repeated commendations for kindness and helpfulness. A single complaint flags a rude front-desk receptionist about insurance questions. Overall sentiment is strongly positive with trust in diagnosis and follow-up care.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Jun 10, 2026
Was there anything that you feel was outstanding?
Dr. MacKinnon and Nurse Carrie were amazing and were very informative about everything. Everyone was very professional and polite. 10 out of 10 experience despite the circumstances I was under. They rock!!!!!!
Jun 10, 2026
Was there anything that you feel was outstanding?
Dr McKinnon was great with me and getting a treat ment going for my copd. He’s one of the last great drs we have. I hope he’s around for a long time
Jun 8, 2026
Was there anything that you feel was outstanding?
Prompt Service! Friendly & caring staff
Jun 8, 2026
Was there anything that you feel was outstanding?
The nurse was very nice
May 31, 2026
Was there anything that you feel was outstanding?
Service , care, quality
May 31, 2026
Was there anything that you feel was outstanding?
The friendliness of everyone always exceeds my expectations,
May 30, 2026
Was there anything that you feel was outstanding?
Everything. This is our place to come if we have problems.
What could have been done to improve your experience?
Nothing that we can think of !
May 30, 2026
Was there anything that you feel was outstanding?
Both Nurse Karri and Dr. Mikinnon were excellent, friendly, and efficient!
May 30, 2026
Was there anything that you feel was outstanding?
Exceptional service from start to finish
May 29, 2026
Was there anything that you feel was outstanding?
Dr McKinnon and Penny are great
May 29, 2026
Was there anything that you feel was outstanding?
Wonderful staff, very personable and kind
May 26, 2026
Was there anything that you feel was outstanding?
Very friendly staff
May 21, 2026
Was there anything that you feel was outstanding?
You’re the best
May 21, 2026
Was there anything that you feel was outstanding?
Nurse Mick was fun and made my son very comfortable during his visit. Dr. Mackinnon is always a great provider, explained everything very well and took his time.
What could have been done to improve your experience?
Nothing at this visit.
May 21, 2026
Was there anything that you feel was outstanding?
It’s always fast coming here. Staff is always friendly
May 21, 2026
Was there anything that you feel was outstanding?
Everyone provided excellent service in a very timely manner. It was a pleasure to be attended to.
May 14, 2026
Was there anything that you feel was outstanding?
Entire experience was exceptional. The Dr.s and Karrie were very professional and easy to talk to.
What could have been done to improve your experience?
Everything was perfect.
May 14, 2026
Was there anything that you feel was outstanding?
Penny and Dr. MacKinnon were outstanding! Excellent care! I recommend them to everyone. We will always come back.
May 13, 2026
Was there anything that you feel was outstanding?
Both the nurse, Karrie, and doctor were professional and gave us the answers and recommendations we needed.
May 13, 2026
Was there anything that you feel was outstanding?
Short wait time. Knowledgeable and experienced doctor. I felt heard and understood.
May 11, 2026
Was there anything that you feel was outstanding?
The whole staff was amazing
What could have been done to improve your experience?
Nothing. Perfect
May 11, 2026
Was there anything that you feel was outstanding?
They listen well and very personable
May 11, 2026
Was there anything that you feel was outstanding?
Quick and efficent
May 11, 2026
Was there anything that you feel was outstanding?
Care. friendly staff. Professional.
What could have been done to improve your experience?
I feel that everything went great and nothing needed to be changed
May 11, 2026
Was there anything that you feel was outstanding?
Dr wrote diagnosis for minor patient and taught her the long words weren’t the dangerous ones Thank you Dr Mackinnon
What could have been done to improve your experience?
Nothing it was good
May 11, 2026
Was there anything that you feel was outstanding?
Staff is always friendly and caring!
May 10, 2026
Was there anything that you feel was outstanding?
Everyone was so personable. Listened to me & educated me!
May 10, 2026
Was there anything that you feel was outstanding?
Friendliness and speed of care
May 10, 2026
Was there anything that you feel was outstanding?
Customer service was excellent.
May 10, 2026
Was there anything that you feel was outstanding?
Dr Mackinnon is ALWAYS great!
May 9, 2026
Was there anything that you feel was outstanding?
Very friendly and knowledgeable staff. I always have a great experience at this location and trust the guidance and treatment plans given.
May 9, 2026
Was there anything that you feel was outstanding?
The entire visit was quick and professional. I appreciate everything everyone did.
What could have been done to improve your experience?
Can’t think of anything.
May 8, 2026
Was there anything that you feel was outstanding?
Quick and attentive.
What could have been done to improve your experience?
Nothing I can think of.
May 8, 2026
Was there anything that you feel was outstanding?
Information given very helpful. Understanding kind
What could have been done to improve your experience?
Very satisfied as is
May 4, 2026
Was there anything that you feel was outstanding?
Staff was kind and to the point
May 4, 2026
Was there anything that you feel was outstanding?
Everything was awesome
May 4, 2026
Was there anything that you feel was outstanding?
Fantastic staff. The doctor was friendly and professional.
May 1, 2026
Was there anything that you feel was outstanding?
The overall experience was spectacular
May 1, 2026
Was there anything that you feel was outstanding?
Doc and nurse were great
Apr 29, 2026
Was there anything that you feel was outstanding?
Kari was super sweet and made sure that I understood what was going on and made me feel safe.
Apr 29, 2026
Was there anything that you feel was outstanding?
The doctor was great
Apr 28, 2026
Was there anything that you feel was outstanding?
The medical staff was amazing and they were the outstanding part of the visit
What could have been done to improve your experience?
Not much overall a great experience whenever we have had to use this great service
Apr 27, 2026
Was there anything that you feel was outstanding?
Dr MacKinnon is wonderful and spot-on in diagnosis. The whole staff is very professional and cheerful. We drive extra miles just to come to this urgent care. It’s rated 5 stars but I would give it a 10.
What could have been done to improve your experience?
Not one thing!
Apr 27, 2026
Was there anything that you feel was outstanding?
Dr and nurses were fantastic as always
Apr 27, 2026
Was there anything that you feel was outstanding?
In and out. Dr and nurse were amazing
Apr 24, 2026
Was there anything that you feel was outstanding?
The team here is always excellent with treatment and kindness.
Apr 24, 2026
Was there anything that you feel was outstanding?
Everyone who works here is very nice and very good at their jobs. Jesus Christ loves you. He is the way. The truth. And the life. God bless
Apr 24, 2026
Was there anything that you feel was outstanding?
Nurse was very personable and professional.
What could have been done to improve your experience?
All went well.
Apr 23, 2026
Was there anything that you feel was outstanding?
Dr McKinnon and Kari were excellent,
Apr 20, 2026
Was there anything that you feel was outstanding?
Friendly staff, nurses and doctors