Kenneth MacKinnon, M.D.
Acute Care
5694 Midland Road, (M-47)
Freeland, MI 48623 Directions
4.9 out of 5
583 verified ratings
583 Ratings, 232 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise Dr. MacKinnon and the nursing team for compassionate, knowledgeable, and professional care. Frequent mentions highlight excellent bedside manner, clear explanations of diagnoses/medications, and teamwork during injuries and procedures. Staff (notably Noreen, Penny, Kerri) receive repeated commendations for kindness and helpfulness. A single complaint flags a rude front-desk receptionist about insurance questions. Overall sentiment is strongly positive with trust in diagnosis and follow-up care.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Sep 10, 2026
Was there anything that you feel was outstanding?
Excellent service all in all.
Sep 10, 2026
Was there anything that you feel was outstanding?
Lisa was awesome! Made me laugh.
Sep 10, 2026
Was there anything that you feel was outstanding?
Dr Mackinnon is my hero and he saved the day
Sep 2, 2026
Was there anything that you feel was outstanding?
Very fast being seen by the doctor.
Sep 2, 2026
Was there anything that you feel was outstanding?
Dr MacKinnon was excellent. He explains things very well and is very kind and knowledgeable. Every time I come to Urgent Care in Freeland, I am very glad when I get to see him. Mid-Michigan is fortunate to have a physician like Dr MacKinnon as part of their staff.
What could have been done to improve your experience?
Nothing, it was perfect!
Sep 2, 2026
Was there anything that you feel was outstanding?
The speed of service
What could have been done to improve your experience?
Not much, pretty happy with my visit
Aug 29, 2026
What could have been done to improve your experience?
It was good
Aug 29, 2026
Was there anything that you feel was outstanding?
All was great
Aug 24, 2026
Was there anything that you feel was outstanding?
Everything was good and went very well
What could have been done to improve your experience?
Nothing it went perfect went fast and was a great and helpful experience
Aug 24, 2026
Was there anything that you feel was outstanding?
Great care from the Doctor and staff.
Aug 24, 2026
Was there anything that you feel was outstanding?
Dr MacKinnon was very knowledgeable about my symptoms. The lady who did my X-rays was very kind and helpful
Aug 24, 2026
Was there anything that you feel was outstanding?
Everything was great
Aug 23, 2026
Was there anything that you feel was outstanding?
Very friendly and professional
Aug 23, 2026
Was there anything that you feel was outstanding?
If I could I would have Dr. Mackinnon as my family doctor. The nurse Carrie was also wonderful.
Aug 23, 2026
Was there anything that you feel was outstanding?
Dr. McKinnon was so nice and explained everything about my situation throughly!
What could have been done to improve your experience?
Everything was great,
Aug 23, 2026
Was there anything that you feel was outstanding?
Every doctor or nurse that I have seen or my children seen are super respectful and knowledgeable and fully listen to all of my concerns. Dr. McKinnon saved my [AGE] year olds life by finding a heart murmur that her regular ped did not hear and her heart ended up needing surgery to repair. Could not thank him enough I will be forever great full for him and his team here.
What could have been done to improve your experience?
Literally nothing this is the best urgent care in the area.
Aug 22, 2026
Was there anything that you feel was outstanding?
Getting checked in
Aug 12, 2026
Was there anything that you feel was outstanding?
Very nice staff and great place
What could have been done to improve your experience?
Nothing everything was great
Jul 30, 2026
Was there anything that you feel was outstanding?
Carrie my nurse was fantastic, very personable and thorough. Thank you
Jul 30, 2026
Was there anything that you feel was outstanding?
The service
Jul 29, 2026
Was there anything that you feel was outstanding?
Doc broke things down to make it easy to understand
Jul 28, 2026
Was there anything that you feel was outstanding?
Nurses were friendly. Whole process went smoothly.
What could have been done to improve your experience?
Nothing, it was good.
Jul 27, 2026
Was there anything that you feel was outstanding?
Time it took to be seen by a doctor
Jul 27, 2026
Was there anything that you feel was outstanding?
The nursing staff is always incredible here!,
What could have been done to improve your experience?
I have been here a couple times and some of the front desk staff are not overly friendly.
Jul 27, 2026
Was there anything that you feel was outstanding?
The staff is always kind and attentive it is the only urgent care I want to come to
What could have been done to improve your experience?
Nothing I had a great experience
Jul 27, 2026
Was there anything that you feel was outstanding?
Excellent speedy service and very detailed on overall condition.. Thanks
Jul 27, 2026
Was there anything that you feel was outstanding?
Awesome staff
Jul 27, 2026
Was there anything that you feel was outstanding?
Lisa my nurse was phenomenal and always is,she makes the whole experience feel less stressful
Jul 27, 2026
Was there anything that you feel was outstanding?
Everyone was very kind and helpful
Jul 27, 2026
Was there anything that you feel was outstanding?
The Doctor he listens and makes sure you understand what he has told and direction for other care Dr. Mac Kinnon is great
Jul 27, 2026
Was there anything that you feel was outstanding?
My visit was great. Staff is awesome!
Jul 8, 2026
Was there anything that you feel was outstanding?
Treated awesome by everyone,
Jul 8, 2026
Was there anything that you feel was outstanding?
Very kind staff!
Jul 8, 2026
Was there anything that you feel was outstanding?
As always, GREAT JOB!
Jul 6, 2026
Was there anything that you feel was outstanding?
We really like the care that Dr. McKinnon provides. He is an excellent physician. The nurse we had today was also very good.
Jun 25, 2026
Was there anything that you feel was outstanding?
Extremely pleasant
Jun 25, 2026
Was there anything that you feel was outstanding?
The entire process of the medical evaluation was outstanding
What could have been done to improve your experience?
Refreshments
Jun 25, 2026
Was there anything that you feel was outstanding?
They are the only urgent care that ever help. I always come here when the er in midland dismisses me and dr McKinnon actually fixes the problem. WORTH THE DRIVE and so friendly
What could have been done to improve your experience?
Nothing they are great
Jun 24, 2026
Was there anything that you feel was outstanding?
They were very kind and smooth in operations while flowing patients in and out in a timely manner.
Jun 24, 2026
Was there anything that you feel was outstanding?
Both the technician, nurse, and doctor were phenomenal and nice. They quick and punctual!
Jun 24, 2026
Was there anything that you feel was outstanding?
All aspects of this visit were outstanding.
Jun 24, 2026
Was there anything that you feel was outstanding?
Kari and shaylyn did a great job!
Jun 22, 2026
Was there anything that you feel was outstanding?
Dr MacKinnon was excellent. He listened and explained everything well. He is an excellent doctor and I am so glad he is on Mid Michigans team of doctors.
Jun 22, 2026
Was there anything that you feel was outstanding?
It was a great visit
Jun 22, 2026
Was there anything that you feel was outstanding?
How they listen and talk with you
What could have been done to improve your experience?
Nothing excellent all around
Jun 22, 2026
Was there anything that you feel was outstanding?
Explanations and care in listening to answers to questions
Jun 19, 2026
Was there anything that you feel was outstanding?
Love it here!
Jun 18, 2026
Was there anything that you feel was outstanding?
Excellent service… problem was solved….medication…
Jun 17, 2026
Was there anything that you feel was outstanding?
Everyone was so kind and my Dr was excellent!
Jun 17, 2026
Was there anything that you feel was outstanding?
The staff were very knowledgeable and efficient. My visit was fast too.
What could have been done to improve your experience?
Nothing it was a great experience.