Kenneth MacKinnon, M.D.
Acute Care
5694 Midland Road, (M-47)
Freeland, MI 48623 Directions
4.9 out of 5
408 verified ratings
408 Ratings, 153 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise Dr. MacKinnon and the nursing team for compassionate, knowledgeable, and professional care. Frequent mentions highlight excellent bedside manner, clear explanations of diagnoses/medications, and teamwork during injuries and procedures. Staff (notably Noreen, Penny, Kerri) receive repeated commendations for kindness and helpfulness. A single complaint flags a rude front-desk receptionist about insurance questions. Overall sentiment is strongly positive with trust in diagnosis and follow-up care.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Apr 29, 2026
Was there anything that you feel was outstanding?
Kari was super sweet and made sure that I understood what was going on and made me feel safe.
Apr 29, 2026
Was there anything that you feel was outstanding?
The doctor was great
Apr 28, 2026
Was there anything that you feel was outstanding?
The medical staff was amazing and they were the outstanding part of the visit
What could have been done to improve your experience?
Not much overall a great experience whenever we have had to use this great service
Apr 27, 2026
Was there anything that you feel was outstanding?
Dr MacKinnon is wonderful and spot-on in diagnosis. The whole staff is very professional and cheerful. We drive extra miles just to come to this urgent care. It’s rated 5 stars but I would give it a 10.
What could have been done to improve your experience?
Not one thing!
Apr 27, 2026
Was there anything that you feel was outstanding?
Dr and nurses were fantastic as always
Apr 27, 2026
Was there anything that you feel was outstanding?
In and out. Dr and nurse were amazing
Apr 24, 2026
Was there anything that you feel was outstanding?
The team here is always excellent with treatment and kindness.
Apr 24, 2026
Was there anything that you feel was outstanding?
Everyone who works here is very nice and very good at their jobs. Jesus Christ loves you. He is the way. The truth. And the life. God bless
Apr 24, 2026
Was there anything that you feel was outstanding?
Nurse was very personable and professional.
What could have been done to improve your experience?
All went well.
Apr 20, 2026
Was there anything that you feel was outstanding?
Friendly staff, nurses and doctors
Apr 20, 2026
Was there anything that you feel was outstanding?
Care was fantastic!
Apr 20, 2026
Was there anything that you feel was outstanding?
The care and staff were all great
Apr 19, 2026
Was there anything that you feel was outstanding?
Fast, friendly and very helpful.
What could have been done to improve your experience?
Nothing, it was easy breezy
Apr 19, 2026
Was there anything that you feel was outstanding?
Te staff and doctor were caring and took time with my daughter.
Apr 19, 2026
Was there anything that you feel was outstanding?
Quick easy and so kind
Apr 18, 2026
Was there anything that you feel was outstanding?
Dr. Mackinnon provided outstanding care.
What could have been done to improve your experience?
Exit signage in the facility needs to be addressed: i I was directed to the rear of the building and then locked out, additional signage should be added to direct patients back to the lobby.
Apr 18, 2026
What could have been done to improve your experience?
You guys were great. No notes
Apr 18, 2026
Was there anything that you feel was outstanding?
They are really.nice friendly and the Dr is very therow and friendly
Apr 18, 2026
What could have been done to improve your experience?
Time waited
Apr 18, 2026
Was there anything that you feel was outstanding?
Everyone was so kind and easy to talk to.
What could have been done to improve your experience?
Nothing, everything was amazing.
Apr 18, 2026
Was there anything that you feel was outstanding?
The entire staff were great and thorough with my treatment.
What could have been done to improve your experience?
None, they were very professional and quick to take care of me.
Apr 18, 2026
Was there anything that you feel was outstanding?
Everyone was so nice
Apr 17, 2026
Was there anything that you feel was outstanding?
Everyone
What could have been done to improve your experience?
Nothin
Apr 17, 2026
Was there anything that you feel was outstanding?
The way I was treated was excellent!
Apr 16, 2026
Was there anything that you feel was outstanding?
Nurse making the very comfortable.
Apr 16, 2026
Was there anything that you feel was outstanding?
Love the people everyone is amazing
Apr 15, 2026
Was there anything that you feel was outstanding?
Dr was very great at explaining
Apr 15, 2026
Was there anything that you feel was outstanding?
The team was respectful and answered all my questions thoroughly.
Apr 15, 2026
Was there anything that you feel was outstanding?
Both doctor and nurse were exceptional and gave great, thorough explanations.
Apr 14, 2026
Was there anything that you feel was outstanding?
The kind nurse that ran my strep test
What could have been done to improve your experience?
Nothing,,
Apr 8, 2026
Was there anything that you feel was outstanding?
Both gentlemen were great! We love coming here, they are funny and informative. Making it a smooth process. We will continue to come here.
What could have been done to improve your experience?
Nothing. It was great.
Apr 8, 2026
Was there anything that you feel was outstanding?
Everyone was friendly
Apr 7, 2026
Was there anything that you feel was outstanding?
Dr MacKinnon is so caring and thorough. We love when he is working when we come in.
Apr 7, 2026
Was there anything that you feel was outstanding?
Just being treated with care and friendliness
Apr 6, 2026
Was there anything that you feel was outstanding?
Lisa was amazing per usual😀
Apr 4, 2026
Was there anything that you feel was outstanding?
Dr. McKinnon and Karri both gave excellent, speedy and compassionate care for an emergency laceration that required a few stitches. The entire experience was top notch!
Apr 4, 2026
Was there anything that you feel was outstanding?
Kyla at front was excellent and went above and beyond researching extra cost from two weeks ago with billing. Great urgent care
What could have been done to improve your experience?
Keep up good work
Apr 4, 2026
Was there anything that you feel was outstanding?
All staff was very friendly. They got me in quickly and answered all my concerns.
Mar 27, 2026
Was there anything that you feel was outstanding?
Friendly staff
Mar 27, 2026
Was there anything that you feel was outstanding?
My go to place when I or my family is not feeling well. Everyone is so kind. The wait is usually minimal and the care is always excellent.
What could have been done to improve your experience?
Nothing, everything and everyone is excellent.
Mar 25, 2026
Was there anything that you feel was outstanding?
Everything
Mar 25, 2026
Was there anything that you feel was outstanding?
Awesome
Mar 25, 2026
Was there anything that you feel was outstanding?
Awesome care,
Mar 24, 2026
Was there anything that you feel was outstanding?
How quickly I was able to be in and out.
Mar 19, 2026
Was there anything that you feel was outstanding?
Patient care
What could have been done to improve your experience?
Absolutely nothing
Mar 18, 2026
Was there anything that you feel was outstanding?
The nurse was excellent in making me feel comfortable and was so kind!
Mar 16, 2026
Was there anything that you feel was outstanding?
The staff is very friendly
What could have been done to improve your experience?
Don’t change a thing because it great how you have it
Mar 10, 2026
Was there anything that you feel was outstanding?
Noreen was very nice
Mar 9, 2026
Was there anything that you feel was outstanding?
X-ray tech did an outstanding job to get what she needed while recognizing pain. Loved that Rishi was thorough and Dr MacKinnon came in too and offered his thoughts
What could have been done to improve your experience?
Music was not great around the desk where docs were arT
Mar 8, 2026
Was there anything that you feel was outstanding?
“The caring and professionalism of Dr. MacKinnon and his staff is amazing, I feel at home here,
What could have been done to improve your experience?
Nothing; it was very pleasant