Kenneth MacKinnon, M.D.
Acute Care
5694 Midland Road, (M-47)
Freeland, MI 48623 Directions
5.0 out of 5
342 verified ratings
342 Ratings, 118 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise Dr. MacKinnon and the nursing team for compassionate, knowledgeable, and professional care. Frequent mentions highlight excellent bedside manner, clear explanations of diagnoses/medications, and teamwork during injuries and procedures. Staff (notably Noreen, Penny, Kerri) receive repeated commendations for kindness and helpfulness. A single complaint flags a rude front-desk receptionist about insurance questions. Overall sentiment is strongly positive with trust in diagnosis and follow-up care.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Mar 10, 2026
Was there anything that you feel was outstanding?
Noreen was very nice
Mar 9, 2026
Was there anything that you feel was outstanding?
X-ray tech did an outstanding job to get what she needed while recognizing pain. Loved that Rishi was thorough and Dr MacKinnon came in too and offered his thoughts
What could have been done to improve your experience?
Music was not great around the desk where docs were arT
Mar 8, 2026
Was there anything that you feel was outstanding?
“The caring and professionalism of Dr. MacKinnon and his staff is amazing, I feel at home here,
What could have been done to improve your experience?
Nothing; it was very pleasant
Mar 7, 2026
Was there anything that you feel was outstanding?
Carrie was very professional and understanding to my situation. She made feel very comfortable
What could have been done to improve your experience?
She was fabulous
Mar 7, 2026
Was there anything that you feel was outstanding?
My son’s nurse Carrie was amazing with my child. He wasn’t scared. She had a very warm presence. We loved her.
What could have been done to improve your experience?
Nothing. Experience was perfect
Mar 7, 2026
Was there anything that you feel was outstanding?
They got me in quickly and listened to my concerns.
What could have been done to improve your experience?
Nothing, they were great
Mar 6, 2026
Was there anything that you feel was outstanding?
The entire staff is always outstanding!
What could have been done to improve your experience?
Just keep doing things exactly the same!
Mar 6, 2026
Was there anything that you feel was outstanding?
Care and compassion, timely
Mar 6, 2026
Was there anything that you feel was outstanding?
I appreciate all of you
Mar 6, 2026
Was there anything that you feel was outstanding?
The whole experience
Mar 4, 2026
Was there anything that you feel was outstanding?
Always treated with the best care here, from Doctor and his staff.
What could have been done to improve your experience?
Nothing it was great
Mar 2, 2026
Was there anything that you feel was outstanding?
Very friendly
Mar 2, 2026
Was there anything that you feel was outstanding?
Professional, quick with humor. Easy going and very friendly staff.
Mar 2, 2026
Was there anything that you feel was outstanding?
Dr.Mackinnon and the nurse were very caring and patient
Feb 27, 2026
Was there anything that you feel was outstanding?
All great
Feb 25, 2026
Was there anything that you feel was outstanding?
Communication and efficiency
Feb 25, 2026
Was there anything that you feel was outstanding?
The staffs kindness first thing in the morning was great.
Feb 25, 2026
Was there anything that you feel was outstanding?
Freeland Urgent Care medical staff is always knowledgeable and caring.
What could have been done to improve your experience?
Front desk staff not very personable
Feb 25, 2026
Was there anything that you feel was outstanding?
Overall excellent experience! We won’t go anywhere else.
Feb 24, 2026
What could have been done to improve your experience?
Nothing to improve. The doctor and nurses are very helpful and courteous.
Feb 24, 2026
Was there anything that you feel was outstanding?
The connection with the Lisa as well as the comfort I felt with Dr. Mackinnon. We moved further south but still travel up to Freeland (from [CITY] and passing urgent cares on the way) to go here because of the reliable care and friendly service.
What could have been done to improve your experience?
Nothing.
Feb 22, 2026
Was there anything that you feel was outstanding?
They are fantastic!
What could have been done to improve your experience?
Nothing they are great!
Feb 22, 2026
Was there anything that you feel was outstanding?
Always seen very quickly and care is great.
Feb 22, 2026
Was there anything that you feel was outstanding?
Everyone was nice
Feb 21, 2026
Was there anything that you feel was outstanding?
The doctor and nurse were great
Feb 21, 2026
Was there anything that you feel was outstanding?
Mick and Dr MacKinnon are always great with [NAME]
What could have been done to improve your experience?
Nothing always great professional service
Feb 21, 2026
Was there anything that you feel was outstanding?
The staff listened to me and thoroughly explained what was going on with my knee. If I ever need to visit an urgent care center I will come back here
What could have been done to improve your experience?
Everything was excellent
Feb 21, 2026
Was there anything that you feel was outstanding?
This is an excellent clinic! Dr. MacKinnon is the best doctor ever and the staff, Penny and the crew are outstanding! Thanks so much!
What could have been done to improve your experience?
Nothing….100% satisfied
Feb 21, 2026
Was there anything that you feel was outstanding?
time to be seen and staff are great
Feb 20, 2026
Was there anything that you feel was outstanding?
Great staff, everyone! Great service!
What could have been done to improve your experience?
Not a thing!
Feb 20, 2026
Was there anything that you feel was outstanding?
Nurse Mick and Dr. McKinnon are the best!
Feb 20, 2026
Was there anything that you feel was outstanding?
The speed of care was nice and convenient!
What could have been done to improve your experience?
Nothing it was great!
Feb 19, 2026
Was there anything that you feel was outstanding?
Very easy to talk to
Feb 19, 2026
Was there anything that you feel was outstanding?
The workers are nice, instructions are clear. They make my visit in and out.
Feb 19, 2026
Was there anything that you feel was outstanding?
Penny was amazing! Very kind and caring.
Feb 19, 2026
Was there anything that you feel was outstanding?
I got in very quickly.
What could have been done to improve your experience?
I wouldnt change anything
Feb 18, 2026
Was there anything that you feel was outstanding?
Good understanding of my situation with sports background and appropriate treatment.
Feb 18, 2026
Was there anything that you feel was outstanding?
The timeliness of service has always been impressive at this location, it has been our go to urgent care for a decade.
Feb 11, 2026
What could have been done to improve your experience?
Nothing it was a great experience
Feb 11, 2026
Was there anything that you feel was outstanding?
The care
Feb 11, 2026
Was there anything that you feel was outstanding?
It is always really good here
Feb 11, 2026
Was there anything that you feel was outstanding?
Outstanding care,all staff friendly and professional. Close to home and convienant. Return for great care
Feb 9, 2026
Was there anything that you feel was outstanding?
My nurse and doctor were outstanding with their care and explaining everything that is going on.
Feb 9, 2026
Was there anything that you feel was outstanding?
Our nurse was very nice and funny.
Feb 4, 2026
Was there anything that you feel was outstanding?
The people
Feb 4, 2026
Was there anything that you feel was outstanding?
Kerri was excellent. As a matter of fact she has been excellent every time. Doctor Mackinnon has been outstanding as well.
What could have been done to improve your experience?
Just the wait time. Everything else was excellent.
Feb 2, 2026
Was there anything that you feel was outstanding?
The nurses and care is amazing and always so great
What could have been done to improve your experience?
Not so many people sick at the same time
Feb 2, 2026
Was there anything that you feel was outstanding?
The doctor
Dec 30, 2025
Was there anything that you feel was outstanding?
very prompt service. Friendly and caring staff all the way from check in to check out
Dec 9, 2025
Was there anything that you feel was outstanding?
Staff were caring towards my son