Kenneth MacKinnon, M.D.
Acute Care
5694 Midland Road, (M-47)
Freeland, MI 48623 Directions
4.9 out of 5
521 verified ratings
521 Ratings, 207 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise Dr. MacKinnon and the nursing team for compassionate, knowledgeable, and professional care. Frequent mentions highlight excellent bedside manner, clear explanations of diagnoses/medications, and teamwork during injuries and procedures. Staff (notably Noreen, Penny, Kerri) receive repeated commendations for kindness and helpfulness. A single complaint flags a rude front-desk receptionist about insurance questions. Overall sentiment is strongly positive with trust in diagnosis and follow-up care.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Jun 25, 2026
Was there anything that you feel was outstanding?
Extremely pleasant
Jun 25, 2026
Was there anything that you feel was outstanding?
The entire process of the medical evaluation was outstanding
What could have been done to improve your experience?
Refreshments
Jun 25, 2026
Was there anything that you feel was outstanding?
They are the only urgent care that ever help. I always come here when the er in midland dismisses me and dr McKinnon actually fixes the problem. WORTH THE DRIVE and so friendly
What could have been done to improve your experience?
Nothing they are great
Jun 24, 2026
Was there anything that you feel was outstanding?
They were very kind and smooth in operations while flowing patients in and out in a timely manner.
Jun 24, 2026
Was there anything that you feel was outstanding?
Both the technician, nurse, and doctor were phenomenal and nice. They quick and punctual!
Jun 24, 2026
Was there anything that you feel was outstanding?
All aspects of this visit were outstanding.
Jun 24, 2026
Was there anything that you feel was outstanding?
Kari and shaylyn did a great job!
Jun 22, 2026
Was there anything that you feel was outstanding?
Dr MacKinnon was excellent. He listened and explained everything well. He is an excellent doctor and I am so glad he is on Mid Michigans team of doctors.
Jun 22, 2026
Was there anything that you feel was outstanding?
It was a great visit
Jun 22, 2026
Was there anything that you feel was outstanding?
How they listen and talk with you
What could have been done to improve your experience?
Nothing excellent all around
Jun 22, 2026
Was there anything that you feel was outstanding?
Explanations and care in listening to answers to questions
Jun 19, 2026
Was there anything that you feel was outstanding?
Love it here!
Jun 18, 2026
Was there anything that you feel was outstanding?
Excellent service… problem was solved….medication…
Jun 17, 2026
Was there anything that you feel was outstanding?
Everyone was so kind and my Dr was excellent!
Jun 17, 2026
Was there anything that you feel was outstanding?
The staff were very knowledgeable and efficient. My visit was fast too.
What could have been done to improve your experience?
Nothing it was a great experience.
Jun 17, 2026
Was there anything that you feel was outstanding?
Great fast appointment
Jun 14, 2026
Was there anything that you feel was outstanding?
Quick and efficient thank you
Jun 11, 2026
Was there anything that you feel was outstanding?
Nurses n Doc were very personable n made you feel very comfortable ❤️
Jun 10, 2026
Was there anything that you feel was outstanding?
Dr. MacKinnon and Nurse Carrie were amazing and were very informative about everything. Everyone was very professional and polite. 10 out of 10 experience despite the circumstances I was under. They rock!!!!!!
Jun 10, 2026
Was there anything that you feel was outstanding?
Dr McKinnon was great with me and getting a treat ment going for my copd. He’s one of the last great drs we have. I hope he’s around for a long time
Jun 8, 2026
Was there anything that you feel was outstanding?
Prompt Service! Friendly & caring staff
Jun 8, 2026
Was there anything that you feel was outstanding?
The nurse was very nice
Jun 5, 2026
Was there anything that you feel was outstanding?
Nurse was great,
What could have been done to improve your experience?
Front desk staff could be a bit more friendly and helpful.
Jun 5, 2026
Was there anything that you feel was outstanding?
The care staff and the doctor really made me feel at ease during my visit.
What could have been done to improve your experience?
My experience was great
Jun 5, 2026
Was there anything that you feel was outstanding?
The care was excellent
May 31, 2026
Was there anything that you feel was outstanding?
Service , care, quality
May 31, 2026
Was there anything that you feel was outstanding?
The friendliness of everyone always exceeds my expectations,
May 30, 2026
Was there anything that you feel was outstanding?
Everything. This is our place to come if we have problems.
What could have been done to improve your experience?
Nothing that we can think of !
May 30, 2026
Was there anything that you feel was outstanding?
Both Nurse Karri and Dr. Mikinnon were excellent, friendly, and efficient!
May 30, 2026
Was there anything that you feel was outstanding?
Exceptional service from start to finish
May 29, 2026
Was there anything that you feel was outstanding?
Dr McKinnon and Penny are great
May 29, 2026
Was there anything that you feel was outstanding?
Wonderful staff, very personable and kind
May 26, 2026
Was there anything that you feel was outstanding?
Very friendly staff
May 21, 2026
Was there anything that you feel was outstanding?
You’re the best
May 21, 2026
Was there anything that you feel was outstanding?
Nurse Mick was fun and made my son very comfortable during his visit. Dr. Mackinnon is always a great provider, explained everything very well and took his time.
What could have been done to improve your experience?
Nothing at this visit.
May 21, 2026
Was there anything that you feel was outstanding?
It’s always fast coming here. Staff is always friendly
May 21, 2026
Was there anything that you feel was outstanding?
Everyone provided excellent service in a very timely manner. It was a pleasure to be attended to.
May 14, 2026
Was there anything that you feel was outstanding?
Entire experience was exceptional. The Dr.s and Karrie were very professional and easy to talk to.
What could have been done to improve your experience?
Everything was perfect.
May 14, 2026
Was there anything that you feel was outstanding?
Penny and Dr. MacKinnon were outstanding! Excellent care! I recommend them to everyone. We will always come back.
May 13, 2026
Was there anything that you feel was outstanding?
Both the nurse, Karrie, and doctor were professional and gave us the answers and recommendations we needed.
May 13, 2026
Was there anything that you feel was outstanding?
Short wait time. Knowledgeable and experienced doctor. I felt heard and understood.
May 11, 2026
Was there anything that you feel was outstanding?
The whole staff was amazing
What could have been done to improve your experience?
Nothing. Perfect
May 11, 2026
Was there anything that you feel was outstanding?
They listen well and very personable
May 11, 2026
Was there anything that you feel was outstanding?
Quick and efficent
May 11, 2026
Was there anything that you feel was outstanding?
Care. friendly staff. Professional.
What could have been done to improve your experience?
I feel that everything went great and nothing needed to be changed
May 11, 2026
Was there anything that you feel was outstanding?
Dr wrote diagnosis for minor patient and taught her the long words weren’t the dangerous ones Thank you Dr Mackinnon
What could have been done to improve your experience?
Nothing it was good
May 11, 2026
Was there anything that you feel was outstanding?
Staff is always friendly and caring!
May 10, 2026
Was there anything that you feel was outstanding?
Everyone was so personable. Listened to me & educated me!
May 10, 2026
Was there anything that you feel was outstanding?
Friendliness and speed of care
May 10, 2026
Was there anything that you feel was outstanding?
Customer service was excellent.