Kenneth MacKinnon, M.D.
Acute Care
5694 Midland Road, (M-47)
Freeland, MI 48623 Directions
4.9 out of 5
449 verified ratings
449 Ratings, 175 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise Dr. MacKinnon and the nursing team for compassionate, knowledgeable, and professional care. Frequent mentions highlight excellent bedside manner, clear explanations of diagnoses/medications, and teamwork during injuries and procedures. Staff (notably Noreen, Penny, Kerri) receive repeated commendations for kindness and helpfulness. A single complaint flags a rude front-desk receptionist about insurance questions. Overall sentiment is strongly positive with trust in diagnosis and follow-up care.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
May 13, 2026
Was there anything that you feel was outstanding?
Both the nurse, Karrie, and doctor were professional and gave us the answers and recommendations we needed.
May 13, 2026
Was there anything that you feel was outstanding?
Short wait time. Knowledgeable and experienced doctor. I felt heard and understood.
May 11, 2026
Was there anything that you feel was outstanding?
The whole staff was amazing
What could have been done to improve your experience?
Nothing. Perfect
May 11, 2026
Was there anything that you feel was outstanding?
They listen well and very personable
May 11, 2026
Was there anything that you feel was outstanding?
Quick and efficent
May 11, 2026
Was there anything that you feel was outstanding?
Care. friendly staff. Professional.
What could have been done to improve your experience?
I feel that everything went great and nothing needed to be changed
May 11, 2026
Was there anything that you feel was outstanding?
Dr wrote diagnosis for minor patient and taught her the long words weren’t the dangerous ones Thank you Dr Mackinnon
What could have been done to improve your experience?
Nothing it was good
May 11, 2026
Was there anything that you feel was outstanding?
Staff is always friendly and caring!
May 10, 2026
Was there anything that you feel was outstanding?
Everyone was so personable. Listened to me & educated me!
May 10, 2026
Was there anything that you feel was outstanding?
Friendliness and speed of care
May 10, 2026
Was there anything that you feel was outstanding?
Customer service was excellent.
May 10, 2026
Was there anything that you feel was outstanding?
Dr Mackinnon is ALWAYS great!
May 9, 2026
Was there anything that you feel was outstanding?
Very friendly and knowledgeable staff. I always have a great experience at this location and trust the guidance and treatment plans given.
May 9, 2026
Was there anything that you feel was outstanding?
The entire visit was quick and professional. I appreciate everything everyone did.
What could have been done to improve your experience?
Can’t think of anything.
May 8, 2026
Was there anything that you feel was outstanding?
Quick and attentive.
What could have been done to improve your experience?
Nothing I can think of.
May 8, 2026
Was there anything that you feel was outstanding?
Information given very helpful. Understanding kind
What could have been done to improve your experience?
Very satisfied as is
May 4, 2026
Was there anything that you feel was outstanding?
Staff was kind and to the point
May 4, 2026
Was there anything that you feel was outstanding?
Everything was awesome
May 4, 2026
Was there anything that you feel was outstanding?
Fantastic staff. The doctor was friendly and professional.
May 1, 2026
Was there anything that you feel was outstanding?
The overall experience was spectacular
May 1, 2026
Was there anything that you feel was outstanding?
Doc and nurse were great
Apr 29, 2026
Was there anything that you feel was outstanding?
Kari was super sweet and made sure that I understood what was going on and made me feel safe.
Apr 29, 2026
Was there anything that you feel was outstanding?
The doctor was great
Apr 28, 2026
Was there anything that you feel was outstanding?
The medical staff was amazing and they were the outstanding part of the visit
What could have been done to improve your experience?
Not much overall a great experience whenever we have had to use this great service
Apr 27, 2026
Was there anything that you feel was outstanding?
Dr MacKinnon is wonderful and spot-on in diagnosis. The whole staff is very professional and cheerful. We drive extra miles just to come to this urgent care. It’s rated 5 stars but I would give it a 10.
What could have been done to improve your experience?
Not one thing!
Apr 27, 2026
Was there anything that you feel was outstanding?
Dr and nurses were fantastic as always
Apr 27, 2026
Was there anything that you feel was outstanding?
In and out. Dr and nurse were amazing
Apr 24, 2026
Was there anything that you feel was outstanding?
The team here is always excellent with treatment and kindness.
Apr 24, 2026
Was there anything that you feel was outstanding?
Everyone who works here is very nice and very good at their jobs. Jesus Christ loves you. He is the way. The truth. And the life. God bless
Apr 24, 2026
Was there anything that you feel was outstanding?
Nurse was very personable and professional.
What could have been done to improve your experience?
All went well.
Apr 23, 2026
Was there anything that you feel was outstanding?
Dr McKinnon and Kari were excellent,
Apr 20, 2026
Was there anything that you feel was outstanding?
Friendly staff, nurses and doctors
Apr 20, 2026
Was there anything that you feel was outstanding?
Care was fantastic!
Apr 20, 2026
Was there anything that you feel was outstanding?
The care and staff were all great
Apr 19, 2026
Was there anything that you feel was outstanding?
Fast, friendly and very helpful.
What could have been done to improve your experience?
Nothing, it was easy breezy
Apr 19, 2026
Was there anything that you feel was outstanding?
Te staff and doctor were caring and took time with my daughter.
Apr 19, 2026
Was there anything that you feel was outstanding?
Quick easy and so kind
Apr 18, 2026
Was there anything that you feel was outstanding?
Dr. Mackinnon provided outstanding care.
What could have been done to improve your experience?
Exit signage in the facility needs to be addressed: i I was directed to the rear of the building and then locked out, additional signage should be added to direct patients back to the lobby.
Apr 18, 2026
What could have been done to improve your experience?
You guys were great. No notes
Apr 18, 2026
Was there anything that you feel was outstanding?
They are really.nice friendly and the Dr is very therow and friendly
Apr 18, 2026
What could have been done to improve your experience?
Time waited
Apr 18, 2026
Was there anything that you feel was outstanding?
Everyone was so kind and easy to talk to.
What could have been done to improve your experience?
Nothing, everything was amazing.
Apr 18, 2026
Was there anything that you feel was outstanding?
The entire staff were great and thorough with my treatment.
What could have been done to improve your experience?
None, they were very professional and quick to take care of me.
Apr 18, 2026
Was there anything that you feel was outstanding?
Everyone was so nice
Apr 17, 2026
Was there anything that you feel was outstanding?
Everyone
What could have been done to improve your experience?
Nothin
Apr 17, 2026
Was there anything that you feel was outstanding?
The way I was treated was excellent!
Apr 16, 2026
Was there anything that you feel was outstanding?
Nurse making the very comfortable.
Apr 16, 2026
Was there anything that you feel was outstanding?
Love the people everyone is amazing
Apr 15, 2026
Was there anything that you feel was outstanding?
Dr was very great at explaining
Apr 15, 2026
Was there anything that you feel was outstanding?
The team was respectful and answered all my questions thoroughly.