Lisa Richards, P.A.-C.
Acute Care
602 Beech Street, Suite 1100
Clare, MI 48617 Directions
4.8 out of 5
220 verified ratings
220 Ratings, 58 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise Lisa Richards for friendly, efficient, and compassionate urgent care. Visits are described as fast with short wait times, attentive listening, clear communication, and professional staff from front desk to clinicians. Many comments highlight personable bedside manner, reassurance for children and seniors, and thorough answers to questions. Overall sentiment is highly positive with repeated emphasis on efficiency, kindness, and trust in clinical judgment.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Mar 10, 2026
Was there anything that you feel was outstanding?
I didn’t have to wait in the waiting room for very long, they got me checked out and on my way fairly quick.
Feb 28, 2026
Was there anything that you feel was outstanding?
The quality of care is top notch. You are treated with utter most kindness and respect.
What could have been done to improve your experience?
Nothing at all.
Feb 27, 2026
Was there anything that you feel was outstanding?
Service great as always
What could have been done to improve your experience?
Nothing it was perfect
Feb 12, 2026
Was there anything that you feel was outstanding?
Everything
Feb 12, 2026
Was there anything that you feel was outstanding?
Always great care
What could have been done to improve your experience?
Always a good experience
Feb 4, 2026
What could have been done to improve your experience?
Everything was great
Feb 1, 2026
Was there anything that you feel was outstanding?
Fast and understanding
What could have been done to improve your experience?
None it was great
Jan 21, 2026
Was there anything that you feel was outstanding?
Fast and easy
What could have been done to improve your experience?
Nothing everything was great
Jan 16, 2026
Was there anything that you feel was outstanding?
Everything
Dec 17, 2025
Was there anything that you feel was outstanding?
Quick and professional
What could have been done to improve your experience?
It was good so no changes
Dec 6, 2025
Was there anything that you feel was outstanding?
Everyone here is always friendly. The wait and time from sign in to leaving is always very short for me. I will always come here for urgent care.
Dec 5, 2025
Was there anything that you feel was outstanding?
Answered all questions and wasn’t a very long wait time
Dec 3, 2025
Was there anything that you feel was outstanding?
Lisa Richard’s was so personable
Dec 3, 2025
Was there anything that you feel was outstanding?
She was my nurse from when I was little
What could have been done to improve your experience?
It was great
Nov 26, 2025
Was there anything that you feel was outstanding?
Everything. Very timely and everyone was friendly
Nov 13, 2025
Was there anything that you feel was outstanding?
Short and concise.
Oct 23, 2025
Was there anything that you feel was outstanding?
Everyone always takes me seriously and is respectful.
Oct 22, 2025
Was there anything that you feel was outstanding?
I have never had a bad experience here. Everyone is always very pleasant and helpful. Highly recommend.
What could have been done to improve your experience?
Not sure I’ve never had something I didn’t like occur
Oct 21, 2025
Was there anything that you feel was outstanding?
Sean was hilarious and made my visit less stressful. He is my new favorite employee
Oct 20, 2025
Was there anything that you feel was outstanding?
Everything
Oct 17, 2025
Was there anything that you feel was outstanding?
Everyone was so nice and understanding. They answered all my questions and I feel they took my thoughts into consideration and understood what I was saying.
What could have been done to improve your experience?
Nothing.
Oct 17, 2025
Was there anything that you feel was outstanding?
Caring attitude for my senior ather
Oct 15, 2025
Was there anything that you feel was outstanding?
Lisa was great and very fast
Oct 10, 2025
Was there anything that you feel was outstanding?
The staff was absolutely amazing, friendly, and I’m glad I chose here to come. Thank you
What could have been done to improve your experience?
It was perfect
Oct 10, 2025
Was there anything that you feel was outstanding?
I didn’t have to wait long, everyone was friendly and knowledgeable.
Oct 1, 2025
Was there anything that you feel was outstanding?
Doctor was very nice with my daughter
Sep 25, 2025
Was there anything that you feel was outstanding?
Everyone I came in contact with gave me excellent service.
What could have been done to improve your experience?
Absolutely nothing.
Sep 17, 2025
Was there anything that you feel was outstanding?
Very attentive staff
Sep 12, 2025
Was there anything that you feel was outstanding?
The efficiency and prompt attention to my condition.
What could have been done to improve your experience?
Nothing. Every aspect was good.
Sep 12, 2025
Was there anything that you feel was outstanding?
The staff was quick and efficient.
Sep 3, 2025
Was there anything that you feel was outstanding?
Very kind professional people
Sep 3, 2025
Was there anything that you feel was outstanding?
Lisa was very reassuring and kind. It was a great experience.
Sep 3, 2025
Was there anything that you feel was outstanding?
Everything was great, from check in, very little wait time in the waiting room and for the PA. Everyone was very helpful.
What could have been done to improve your experience?
Not a thing
Sep 3, 2025
Was there anything that you feel was outstanding?
Fast
Sep 3, 2025
Was there anything that you feel was outstanding?
Taking the time to listen to you and extremely friendly
What could have been done to improve your experience?
I think everything was perfect
Aug 21, 2025
Was there anything that you feel was outstanding?
Very nice and personable
Aug 15, 2025
Was there anything that you feel was outstanding?
Very well spoken and very kind
Aug 14, 2025
Was there anything that you feel was outstanding?
Stacy was great
Jul 22, 2025
Was there anything that you feel was outstanding?
The professional of the staff
What could have been done to improve your experience?
Experience was amazing
Jul 22, 2025
Was there anything that you feel was outstanding?
They felt very caring like they were genuinely worried and wanted me to get better
Jul 10, 2025
Was there anything that you feel was outstanding?
The nurses and doctors are outstanding. Always have good intentions for patients
What could have been done to improve your experience?
Everything was perfect
Jul 10, 2025
Was there anything that you feel was outstanding?
Thank you for setting up my new patient profile and getting me care so quickly!
Jul 9, 2025
What could have been done to improve your experience?
Some sort of table or toys for kids in the waiting room and or rooms in general as sometimes there is longer wait times and or wait in the room
Jun 24, 2025
Was there anything that you feel was outstanding?
Every staff member from the front desk to the physician was excellent. So nice and helpful.
Jun 24, 2025
Was there anything that you feel was outstanding?
The nurse and care provider were great with my child.
Apr 30, 2025
Was there anything that you feel was outstanding?
Friendly staff!
Apr 30, 2025
Was there anything that you feel was outstanding?
She knew my records
Apr 27, 2025
Was there anything that you feel was outstanding?
The ability to listen to me and take my opinion and test my judgment
What could have been done to improve your experience?
Answer my questions and give me better advice to smooth the treatment
Apr 27, 2025
Was there anything that you feel was outstanding?
Everyone was amazing
What could have been done to improve your experience?
All was great
Apr 24, 2025
Was there anything that you feel was outstanding?
The nurses and doctor were amazing very hepful