SSM Health Dean Medical Group
4.8 out of 5
55,888 verified ratings
55,888 Ratings, 21,196 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise SSM Health Dean Medical Group for thorough, knowledgeable, and compassionate care. Commenters highlight providers’ strong listening skills, clear explanations, and patient-centered communication. Many note successful management of chronic conditions and confidence in treatment plans; a few mention pre-surgery counseling and medication adjustments that improved outcomes. Staff and nurse practitioners are also commended for attentiveness and professionalism. A small number mention providers appearing very busy or occasional long waits.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Jan 9, 2026
Melissa M Terrill, OD
Thorough and very pleasant. Answered questions clearly and completely.
Jan 9, 2026
I enjoy using Dr. Fields. He is calm and easy to talk to.
Jan 9, 2026
He reviews my history. Doesn’t push new glasses if I don’t need them.
Jan 9, 2026
Very comfortable with the result.
Jan 9, 2026
Very helpful, knowledgeable, good guy.
Jan 9, 2026
Dr.Doris Kim,include you in decisions about my care. I'm so happy i have Dr.Doris Kim !!!
Thank you so much, Dr.Kim !!!!
Jan 9, 2026
The visit went well and all questions were answered.
Jan 9, 2026
She is so professional, friendly, thorough, and positive!
Jan 9, 2026
I really liked this doctor. He was kind and explained things to me.
Jan 9, 2026
She is very easy to talk to. Very caring and understanding.
Jan 9, 2026
Everything was exceptionally good.
Jan 9, 2026
very professional and explained everything.
Jan 9, 2026
He was awesome
Jan 9, 2026
Sh was kind and curious and answered all of our questions.
Jan 9, 2026
Got my Wellcare visit set. Will talk about more issues. Did get my covid shot did have chills and headache as a reaction.
Jan 9, 2026
Loved how personable she was and cared about my health and wellness, without pushing.
Jan 9, 2026
This doc is the best!
Jan 9, 2026
Very thorough and pleasant.
Jan 9, 2026
He is the first doctor I have seen in a while who actually spends time listening and explaining. He doesn't make the appointment feel rushed.
Jan 9, 2026
She is caring listens to your concerns you leave feeling better!
Jan 9, 2026
he was prepared for the appointment. He spent considerable time going over my chart and understanding my background. I was impressed.
Jan 9, 2026
I like Dr. Kass nice to talk to very personal
Jan 9, 2026
He was professional and knowledgeable attention. All good.
Jan 9, 2026
Amanda was very friendly and outgoing. She asked questions to find out what I wanted to be able to do and was very supportive. She made me feel like my issues were important and she would work with me to improve my mobility after my hip replacement surgery.
Jan 9, 2026
Very nice and encouraging.
Jan 9, 2026
I developed problems healing in my Moh’s surgical wound on my face. I tried to get an appointment with Dr. Zakhem or a partner but none were available for over two weeks due to holiday vacations. There were no physicians or intermediate providers in the entire SSM-Dean system that I could see in Dermatology for over two weeks even though I felt I had a post surgery complication that required urgent attention. I was directed to Urgent Care or the ER. I found this lack of backup for Dermatology extremely frustrating and rather inexcusable. Ultimately I was given the appointment to see DrZakhem on 1/8/26, nearly three weeks after I sought attention to my problem. I have been a Dean clinic patient for 35 years and this is the most frustrated I have been with the Dean system. My provider is an extremely good surgeon, but his lack of availability in follow up of his operation and no one else in the department available either for nearly three weeks is a problem that needs to be corrected immediately.
Jan 9, 2026
He is very caring and kind he explained everything to me.
Jan 9, 2026
Excellent provider
Jan 9, 2026
Knowledgeable, considerate, and efficient.
Jan 8, 2026
Very nice ,friendly,curtious,caring and compassionate
Jan 8, 2026
He is awesome and took his time with me and answered all my questions.
Jan 8, 2026
excellent care
Jan 8, 2026
Due to my circumstances, I’ve had three different doctors in three years. I hit the lottery win that our paths have crossed. I think he is a phenomenal listener, a great explainer as to what he is discussing either by words or by drawing. He is reassuring and offer his comfort. I have found that it has been rare, but I feel he actually cares for his patients.
Jan 8, 2026
Very caring and interested in your overall health and well being.
Jan 8, 2026
Very professional and courteous.
Enjoy seeing her.
Jan 7, 2026
Very professional. Knowledge and understanding. Friendly guy.
Jan 7, 2026
Never made me feel stupid or rushed.
Jan 7, 2026
My husband and I have been seeing Dr. Fields since he started at Stoughton. He is a very competent and friendly person.
Jan 7, 2026
Thorough exam with follow-up for additional issues. Recommended using eye drops for dry eyes for six weeks.
Jan 7, 2026
Upland hills is a great place for my health care needs
Jan 7, 2026
Very nice person, very kind.
Jan 7, 2026
Very caring and concerned. Always gives advice that I can understand.
Jan 7, 2026
Outstanding
Jan 7, 2026
It's always a pleasure! She answers all my questions or will find out.
Jan 7, 2026
Great doctor and knowledgeable
Jan 7, 2026
De meier explained things with booklet he gave me, listened and answered my questions. Love his attitude and how compassionate he is towards his patients.
Jan 7, 2026
He is extremely good
Jan 7, 2026
I already have. He is a good Dr, & treats me like I am Special.
Jan 7, 2026
Pleasant and easy to talk to. She was clearly knowledgeable and confident. She talked with me about my concerns and explained why she chose treatment she recommended.
Generally excellent
Jan 7, 2026
I have been planning to switch away from SSM due to insurance changes, and my only hesitation about leaving is that I would be sad to lose Dr. Semanek as my PCP.