2,261 Ratings, 1,128 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise MidMichigan Community Health Services for attentive, compassionate, and thorough primary care. Staff, nurses, and front-desk personnel are frequently described as friendly, professional, and knowledgeable. Many comments highlight providers who listen, explain care clearly, and follow up—several patients named Krista McNamara, Stacey Crane, Hailey/Hailey Baker, and others for exceptional bedside manner. Clean facilities and coordinated care (communication, labs, preventive care) are noted. A minor operational frustration is repeated appointment availability and redundant online check-in prompts.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
May 11, 2026
Lisa Harrington, D.O.
Dr Harrington is very concerned about my health. She listens to me and my wife carefully.
May 7, 2026
Very friendly and nose what's going on
Apr 28, 2026
Was there anything that you feel was outstanding?
My visits to the Houghton L. MidMichigan Medical Offices are ALWAYS a positive experience.
Apr 27, 2026
What could have been done to improve your experience?
Primary Care Provider should refill prescriptions, and do referrals
Apr 27, 2026
What could have been done to improve your experience?
More than 15 minutes with the provider
Apr 27, 2026
Was there anything that you feel was outstanding?
Service was great. The staff was very helpful. Danielle was very helpful as she always is.
Apr 27, 2026
Was there anything that you feel was outstanding?
The staff
Apr 27, 2026
Was there anything that you feel was outstanding?
An appointment was provided however required multiple calls to multiple numbers and spoken to multiple staff without a call back. I did call for multiple days and got an appt the next week and was then advised an exam could not be done because it was not within “1-5 days of physical concern”. Primary should have appts within a week, a referral directly to the specialist or recommendations via phone or virtual appt should be offered intially to save the patient and provider time for an appt. Maybe my kids could have been seen within the window if it was truly accessibly. We will thank Dr for seeing her the second week we called and thank for the recommendation to see the other specialist however we are still waiting and still without a proper exam and without proper justice or direction.
Apr 27, 2026
Was there anything that you feel was outstanding?
Yes, To hear their Care for me and that they are proud of how I am doing overall in my Life, and that I can be open about my Faith in Jesus Christ. Very outsatnding, you don't get that often.
What could have been done to improve your experience?
Nothing, it is just right to me.
Apr 27, 2026
Was there anything that you feel was outstanding?
The whole staff is outstanding.
What could have been done to improve your experience?
Everything was excellent.
Apr 27, 2026
Was there anything that you feel was outstanding?
Yes, how my doctor listens to me.
Apr 27, 2026
What could have been done to improve your experience?
Slow response to portal questions by staff
Apr 27, 2026
Was there anything that you feel was outstanding?
They always do a good hob
What could have been done to improve your experience?
Let me keep the same Dr. or PA.
Apr 27, 2026
Was there anything that you feel was outstanding?
This facility was very friendly, and my provider always listen and heard my concerns
Apr 27, 2026
Was there anything that you feel was outstanding?
Always a friendly staff. Trevin Tharp takes the time to listen and order tests that are needed.
Apr 27, 2026
Was there anything that you feel was outstanding?
There was a wheelchair available so I was able to transfer from walker to safer wheelchair. Also, Katherine was very helpful in communicating with me and acting as a mediator in between visits on use and availability of new medication.
What could have been done to improve your experience?
Nothing as this office has been wonderful and dependable for many years. I forgot to ask about getting a long range, reclining, electric wheelchair PA so I could apply through Medicaid not Medicare. I will ask next time.
Apr 27, 2026
What could have been done to improve your experience?
Keep up the good work
Apr 27, 2026
Was there anything that you feel was outstanding?
Everybody always very attentive and caring. I appreciate that.
Apr 27, 2026
What could have been done to improve your experience?
Everything went as expected,
Apr 25, 2026
Was there anything that you feel was outstanding?
The staff is always exceptional, this is the only medical facility I will go to.
What could have been done to improve your experience?
Absolutely nothing
Apr 25, 2026
Was there anything that you feel was outstanding?
Every time I have had to visit everyone has been great, even with my [AGE] year old daughter. Would highly recommend.
Apr 22, 2026
Was there anything that you feel was outstanding?
The care that Dr. Harrington provided was outstanding. She is thurough and professional.
What could have been done to improve your experience?
The time to get an appointment. The next appointment was 10 weeks out. I just happened to catch a cancellation. This allowed me to get in at a week and a half.
Apr 21, 2026
Was there anything that you feel was outstanding?
They are all outstanding
Apr 21, 2026
Was there anything that you feel was outstanding?
Hailey Baker is an outstanding doctor. Seeing her is a Pleasure. Makes you feel very comfortable and at ease.
Apr 20, 2026
I am pleased with Stacy Crane as she is very thorough and listens and if there are any issues she refers me to a specialist.I am very satisfied with her services!
Apr 20, 2026
Was there anything that you feel was outstanding?
Nothing in particular
What could have been done to improve your experience?
Every thing is great
Apr 20, 2026
Was there anything that you feel was outstanding?
Everything about Danelle and everyone else in the medical office is outstanding and passionate about their patients.
Apr 20, 2026
Was there anything that you feel was outstanding?
From experiences my friends have with their doctors I’m SO grateful for the care we receive from ours.
Apr 20, 2026
Was there anything that you feel was outstanding?
Nurse Megan,.. took the Time to Explain things Better to Me ♥️
Apr 20, 2026
Was there anything that you feel was outstanding?
Dr McNamara has an excellent bedside manner. Always listens to issues and concerns and addresses them asap.
What could have been done to improve your experience?
Pharmacy prior authorizations with medical carriers could go faster.
Apr 20, 2026
Was there anything that you feel was outstanding?
Yes I thought it was outstanding on how nice everyone was it was weired actually
What could have been done to improve your experience?
They could of done my blood work ther
Apr 20, 2026
Was there anything that you feel was outstanding?
Best care I have ever received.
What could have been done to improve your experience?
Can't think of a thing.
Apr 20, 2026
Was there anything that you feel was outstanding?
My Dr Lisa Harrington
What could have been done to improve your experience?
Cant think of a thing
Apr 20, 2026
Was there anything that you feel was outstanding?
Dr Harrington always does a great job.
Apr 20, 2026
Was there anything that you feel was outstanding?
Hayley always takes time to listen to my concerns and discuss with me the options I have to conquer my goals. I would definitely recommend her for a health provider.
Apr 20, 2026
Was there anything that you feel was outstanding?
Everyone was very caring
Apr 20, 2026
Was there anything that you feel was outstanding?
Wellness visit nurse interviewer was outstanding. I felt very comfortable with her for answering questions. She was patient , listened & understanding.
Apr 20, 2026
Was there anything that you feel was outstanding?
Friendliness of everyone
What could have been done to improve your experience?
Struggle ing to get a new doctor sense Erin Bloom's left
Apr 20, 2026
Was there anything that you feel was outstanding?
Have good directions on meds to take.
What could have been done to improve your experience?
Getting a appt right away with the orthopedic doc. This waiting that could be up to 2 weeks is unacceptable. There should be an appt made right away.
Apr 20, 2026
Was there anything that you feel was outstanding?
Dr. Viguilla is a community treasure
Apr 20, 2026
Was there anything that you feel was outstanding?
Even though I was sick they took the time to treat me as a person not a number. Listen to my issues and concerns. Was not rushing me out the door. I love this clinic they care.
Apr 18, 2026
Was there anything that you feel was outstanding?
Dr V and his staff always goes the extra mile in their care, concern and help.
What could have been done to improve your experience?
Nothing, it was great.
Apr 16, 2026
Was there anything that you feel was outstanding?
Danielle was an excellent provider. So sorry to know she is leaving
Apr 16, 2026
Was there anything that you feel was outstanding?
During my recent visit , with my healthcare provider, i found both her and the staff to be incredibly helpful and supportive. In light of my lack of adequate medical insurance, and relatively low income status, i was pleased when the nurse on staff provided me with an application for financial assistance that I did not know was available to me. I am beyond pleased with the care that I have always received at this medical office, and will definitely recommend their services to anyone I know.
What could have been done to improve your experience?
I can honestly think of nothing off the cuff that I could suggest be done to improve my experience. Overall, everything was done to my complete satisfaction, from reception to meeting with the doctor.
Apr 16, 2026
Was there anything that you feel was outstanding?
I've always had great care from Danielle. I was sorry to hear that she was leaving. I plan to continue care there with another provider that she set me up with.
Apr 16, 2026
Was there anything that you feel was outstanding?
So far excellent
Apr 16, 2026
Was there anything that you feel was outstanding?
Response to questions and medical needs, patience with myself as I can be difficult at times.
What could have been done to improve your experience?
Not make me be sober for 6 months In order to get neurological/mental health testing to get a proper mental health assessment.
Apr 16, 2026
Was there anything that you feel was outstanding?
My new provider, was excellent and listened to my concerns and helped me with providing the test and information to resolve my concerns.
What could have been done to improve your experience?
AAA+++
Apr 16, 2026
Was there anything that you feel was outstanding?
No wait time! Although it takes months to get an appointment. However, they do have a policy if you call by 7 AM you can get an appointment that day, which is fabulous!!!!
Apr 16, 2026
Was there anything that you feel was outstanding?
I never had to call again to get an appt., to request again for a medication, to get a service i needed ir requested even if it was for a service they didn't directly provide. That is remarkable in this medical care day and age.😁
What could have been done to improve your experience?
Where are the old magazines we could read while we waited to b we seen. LOL