2,038 Ratings, 979 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise MidMichigan Community Health Services for attentive, compassionate, and thorough primary care. Staff, nurses, and front-desk personnel are frequently described as friendly, professional, and knowledgeable. Many comments highlight providers who listen, explain care clearly, and follow up—several patients named Krista McNamara, Stacey Crane, Hailey/Hailey Baker, and others for exceptional bedside manner. Clean facilities and coordinated care (communication, labs, preventive care) are noted. A minor operational frustration is repeated appointment availability and redundant online check-in prompts.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Jun 17, 2026
Roberto Viguilla, M.D.
What could have been done to improve your experience?
I would like to have someone treat me or act as if my concerns are valid and in need of more attention
Jun 16, 2026
Was there anything that you feel was outstanding?
Everything was great, very professional and thorough care was appreciated. Would not hesitate to use this facility for my families health care.
What could have been done to improve your experience?
Nothing, very satisfied.
Jun 16, 2026
Was there anything that you feel was outstanding?
I’ve never felt more confident in a health care provider than I do Trevin. Hands down, the best care I’ve ever received anywhere.
Jun 15, 2026
Almost always on time. Krista always listens and is very caring. Trust her with my and my husband’s life
Jun 15, 2026
Hayley has been the greatest experience I've had the pleasure of taking care of me and my Healthcare. She listens and responds. I always feel well taken care of with Hayley. No doubts whatever
Jun 15, 2026
Krista is so knowledgeable, so caring and is truly the best care provider. She listens to her patients and explains everything in such a clear and concise manner. I feel very lucky to have Krista as my medical care provider. I honestly believe she saved my life by noticing symptoms that other doctors seemed to miss. Mid Michigan surely has a gem with Krista!
Jun 15, 2026
Was there anything that you feel was outstanding?
No complaints
Jun 15, 2026
Was there anything that you feel was outstanding?
Yes, everybody in the Roscommon office is so very nice & thoughtful. The girl up front is the nicest receptionist !!! People these days well, not so nice. My provider is the best. We followed her from the HLHC in Houghton lake to Roscommon & we just love this Facility. We r so happy & Optimistic of our fairly new Dr. she is in top of everything. Perfect match for our whole family. I feel 100% that my chronic health problems, can be under control for the first time in 10 years. This is the person u want to treat & take care of u…!!!
What could have been done to improve your experience?
Not 1 thing.
Jun 15, 2026
Was there anything that you feel was outstanding?
Have always loved Krista! She used to be at the [ ] were and I followed her to Houghton lake as our primary and now to Roscommon. She is very engaged and prompt. She really cares
What could have been done to improve your experience?
I didn’t know I needed to just walk in Houghton lake for my chest X-ray. I waited for a call to schedule and then called them and they said I just walk in. Done now :)
Jun 15, 2026
Was there anything that you feel was outstanding?
Krista is so knowledgeable and so caring. She actually listens to you and she comes up with a care plan that works. She is very smart and that is just one of the reasons I trust my medical care at Mid Michigan. She never makes you wait long at all. I feel very lucky to have Krista as my care provider. I think Mid Michigan is also very lucky to have her here.
Jun 15, 2026
What could have been done to improve your experience?
Summary care pages given to me instead of me just viewing on portal. I don't have a printer to print them off currently, but I also did not ask for a copy. Everyone was Wonderful!
Jun 15, 2026
Was there anything that you feel was outstanding?
Krista is caring and goes above and beyond what she is required to do
Jun 15, 2026
Was there anything that you feel was outstanding?
Everyone is very caring and friendly
Jun 15, 2026
Was there anything that you feel was outstanding?
Very positive experience. I’ve never felt rushed.
What could have been done to improve your experience?
No improvement needed
Jun 15, 2026
Was there anything that you feel was outstanding?
This was my first time seeing Dr Harrington. She was very professional. She was great at helping with my medical needs. I was very appreciative of the timeliness in which my appointment was.
Jun 15, 2026
Was there anything that you feel was outstanding?
Stacey crane listened and offered resolutions and she was very thorough! I felt she treated me like family
Jun 15, 2026
Was there anything that you feel was outstanding?
Nothing in particular but appreciate the prompt and professional attention that is consistently provided.
What could have been done to improve your experience?
Nothing comes to mind.
Jun 15, 2026
Was there anything that you feel was outstanding?
Your office staff is excellent
What could have been done to improve your experience?
I am completely satisfied with my care
Jun 15, 2026
Was there anything that you feel was outstanding?
Always the courtesy and I felt that I was being heard.
What could have been done to improve your experience?
Keep up the great work they do.
Jun 15, 2026
Was there anything that you feel was outstanding?
The entire experience is always wonderful. I drive over an hour to come here and will continue to.
Jun 15, 2026
Was there anything that you feel was outstanding?
The entire staff was friendly, knew me by name, and professional.
What could have been done to improve your experience?
Do blood draws at the Roscommon office instead of sending patients to Houghton Lake.
Jun 15, 2026
Was there anything that you feel was outstanding?
Best medical care I have ever had!
Jun 15, 2026
Was there anything that you feel was outstanding?
Very professional, friendly and helpful! You feel like family they remember who your are and take exceptional interest in you as person not just a patient to rush in and out!
What could have been done to improve your experience?
Nothing!
Jun 13, 2026
Was there anything that you feel was outstanding?
Yes I was very happy with DR Harrington, I wrote her a letter on my chart and she responded quickly, I was having bad panic attacks and anxiety attacks and she prescribed medication to me until I was able to see the psychiatrist [DATE], I was really suffering I thought I was having a heart attack and had my husband call 911. I don’t know what I would’ve done without DR Harrington.
What could have been done to improve your experience?
Nothing DR Harrington took good care off me
Jun 11, 2026
Was there anything that you feel was outstanding?
Everyone was very helpful
Jun 9, 2026
Was there anything that you feel was outstanding?
Dr. Lisa, nurse Ashley are GREAT,,thanks for several years of excellent health care. .Dr. Jim
What could have been done to improve your experience?
Nothing,,facility is wonderful.
Jun 9, 2026
Was there anything that you feel was outstanding?
Always fast friendly kind and professional
Jun 8, 2026
Was there anything that you feel was outstanding?
My doctor gave me great advice on improving my health and the nurse was supportive also
What could have been done to improve your experience?
Nothing it was great
Jun 8, 2026
What could have been done to improve your experience?
It was fine as it was.
Jun 8, 2026
What could have been done to improve your experience?
A small table to support arm when BP is being taken
Jun 8, 2026
Was there anything that you feel was outstanding?
From the time I walked in the door received good service and a smile.
Jun 8, 2026
Was there anything that you feel was outstanding?
Everyone was very friendly, including the MA Shannon and Dr. Harrington. Very thorough and I felt like I was heard.
Jun 8, 2026
Was there anything that you feel was outstanding?
Kindness, professionaism, and always listening to me...
Jun 8, 2026
Was there anything that you feel was outstanding?
Communication, friendly staff.
Jun 8, 2026
Was there anything that you feel was outstanding?
Midmichigan of Houghton lake Michigan is the best nurses and Hayley Baker is the best
What could have been done to improve your experience?
None they are all great people
Jun 8, 2026
Was there anything that you feel was outstanding?
Everything
Jun 8, 2026
Was there anything that you feel was outstanding?
Make you feel comfortable
Jun 5, 2026
Was there anything that you feel was outstanding?
I have been seeing Stacey Crane for a long time and I would trust my life with her.
Jun 4, 2026
Was there anything that you feel was outstanding?
I went to Dr. Harrington about a possible heart issue. She was attentive and thorough, as always. She ordered tests right then and there. Within a week, I have a monitor on the way. She's incredibly intelligent and such a caring person. I drive from [CITY] Michigan to see her for my care.
What could have been done to improve your experience?
I was completely satisfied
Jun 4, 2026
Was there anything that you feel was outstanding?
Check in process and prep from staff before seeing the provider.
What could have been done to improve your experience?
When the office is calling for scheduling or other reasons please leave a prompt number or ext. so we don't have to listen to all the unnecessary info.
Jun 4, 2026
Was there anything that you feel was outstanding?
Everybody was very professional and helpful and very informative about explaining everything
What could have been done to improve your experience?
Everything they did was great
Jun 2, 2026
Was there anything that you feel was outstanding?
We appreciate all the time they take, their courtesy, support, kindness and understanding.
Jun 2, 2026
Was there anything that you feel was outstanding?
Haley Baker has been my caregiver for 16 years I couldn't be happier with the healthcare that I received from her, believe me I've seen many doctors her staff is always friendly and helpful
What could have been done to improve your experience?
Not a thing
Jun 2, 2026
Was there anything that you feel was outstanding?
Everybody is always helpful and tries to satisfy my needs and expectations. I am happy with your office and staff.
Jun 1, 2026
Was there anything that you feel was outstanding?
Dr Denlinger is very thorough and answered all my questions related to my current health. He is very knowledgeable and connects the dots by reviewing my health history prior to the appointment.
What could have been done to improve your experience?
Get more doctors with his level of expertise.
Jun 1, 2026
Was there anything that you feel was outstanding?
Everything about this visit was outstanding! From the moment I walked in!
What could have been done to improve your experience?
Not one single thing!
Jun 1, 2026
Was there anything that you feel was outstanding?
I was very surprised at how long my time with Krista was. She didn't rush me and wanted to know as much as possible. She wants to find the problem and help fix it. Not just prescribed something and move on
Jun 1, 2026
Was there anything that you feel was outstanding?
Krista is amazing. New iffice and office stafff are great. Glad i switched to roscommon
Jun 1, 2026
Was there anything that you feel was outstanding?
I don’t feel rushed when I’m in Tevin’s office . He listens to my concerns and lets me voice my opinions without being condescending, I do feel comfortable around him. Which is a big deal because I normally don’t feel that way around male doctors.
Jun 1, 2026
What could have been done to improve your experience?
Everything was fine.