Hayley Baker, F.N.P.-C., M.S.N.
Family Medicine
9249 W. Lake City Road
Houghton Lake, MI 48629 Directions
4.8 out of 5
218 verified ratings
218 Ratings, 104 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Hayley Baker is widely praised for compassionate, attentive, and thorough primary care. Patients consistently say she listens, explains tests and treatment options, and makes visits comfortable for adults and children. Staff and nursing team receive frequent positive mention for professionalism and friendliness. A few comments note long appointment wait times and occasional communication gaps with younger staff. Overall sentiment is strongly positive, with many patients recommending her and citing ongoing care, medication management, and successful follow-up.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Feb 24, 2026
Hayley Baker is the best. She listens and responds with what needs to be done. The best provider I have ever had.
Feb 24, 2026
Was there anything that you feel was outstanding?
Hayley has listen ans been super helpful. She is prepared by reading file and staying up to date.
What could have been done to improve your experience?
They doctors are booked way out th4 office needs more doctors like Dr Baker
Feb 24, 2026
Was there anything that you feel was outstanding?
Everything!
Feb 23, 2026
Was there anything that you feel was outstanding?
I liked the check-in kiosk for the blood draws.
What could have been done to improve your experience?
Privacy for the check-in kiosk for blood draws... the waiting room can view information as it is being typed in the screen.
Feb 16, 2026
Was there anything that you feel was outstanding?
Hayley Baker is a very good physician. She's very thorough and helpful however getting an appointment with her takes months which is very frustrating.
What could have been done to improve your experience?
I would like to be asked when and what time would be good for my next appointment instead of choosing it for me.
Feb 16, 2026
Was there anything that you feel was outstanding?
Hailey is the best, she listens when you talk and always responds to all your questions!!
Feb 2, 2026
Was there anything that you feel was outstanding?
Speak to an adult and not a minor who has no idea what the nurse is saying or talking about.
What could have been done to improve your experience?
Read last comment
Jan 30, 2026
Was there anything that you feel was outstanding?
Always a pleasure coming and meeting with my primary care physician.
Jan 27, 2026
Was there anything that you feel was outstanding?
Hailey Baker is a great doctor. She's always on top of whatever is going on with me.
What could have been done to improve your experience?
Not a thing.
Jan 26, 2026
Was there anything that you feel was outstanding?
Great service from start to finish!
What could have been done to improve your experience?
Nothing, it was great!
Jan 15, 2026
Was there anything that you feel was outstanding?
The communication between my provider and nursing staff is excellent.
Jan 12, 2026
Excellent Dr.
Anyways listens and gives the best medical care.
Jan 12, 2026
Was there anything that you feel was outstanding?
The care and attention to medical needs but Haley.
Jan 5, 2026
Was there anything that you feel was outstanding?
Hayley is very friendly and thorough. She has been my doctor for years and my family adores her.
Jan 1, 2026
Was there anything that you feel was outstanding?
Friendliness by everyone
Dec 29, 2025
Was there anything that you feel was outstanding?
Hayley is an outstanding doctor! She truly goes above and beyond for my child, and I couldn’t ask for a better doctor for him!
Dec 29, 2025
What could have been done to improve your experience?
If I check in online for my appointment, don’t ask me the same questions when I get in there.
Dec 29, 2025
Was there anything that you feel was outstanding?
Haley Baker is excellent.
Dec 15, 2025
Was there anything that you feel was outstanding?
Hayley is the best. I cannot remember the Nurse’s name but, she too, was polite courteous and professional.
Nov 28, 2025
Was there anything that you feel was outstanding?
They are outstanding
What could have been done to improve your experience?
Like i said they are all wonderful
Nov 25, 2025
Was there anything that you feel was outstanding?
Everything was perfect
Nov 21, 2025
What could have been done to improve your experience?
I was told (3x) rehab would be following up to schedule regarding right shoulder pain. It’s been over 1 week…..still waiting. Wonder how long it’s going to be before they figure it out. I know I can call them, that’s not the point.
Nov 20, 2025
Was there anything that you feel was outstanding?
Haley Baker is very personable!
Nov 20, 2025
Was there anything that you feel was outstanding?
Hayley and Shyanne are wonderful! They attend to my needs right away and make me feel well cared for. I also get to see other nurses and aides in the suite for my allergy shots, and the whole lot of them are awesome!
What could have been done to improve your experience?
Nothing! They attended to my needs right away. I am very thankful to have such a great healthcare team looking after my health needs.
Nov 19, 2025
Was there anything that you feel was outstanding?
Haley baker and nurses plus testing staff are excellent and very professional
Nov 17, 2025
Was there anything that you feel was outstanding?
Hayley Baker ALWAYS makes me feel so important and is so understanding to any and all of my needs.
What could have been done to improve your experience?
It would greatly improve my experience if I could make a nurse appointment for acute illness test swabs for things like strep, Covid, and flu and have the results sent to my provider to write antibiotic scripts when needed.
Nov 14, 2025
Was there anything that you feel was outstanding?
Everyone is kind. Haley Baker is
Nov 13, 2025
Was there anything that you feel was outstanding?
Haley is a wonderful provider. She listens to you and is a very caring individual.
Nov 10, 2025
Was there anything that you feel was outstanding?
Every staff member is more than kind and supportive.
What could have been done to improve your experience?
I personally see no problem.
Nov 6, 2025
Was there anything that you feel was outstanding?
Taking care of me and my family
Nov 3, 2025
Was there anything that you feel was outstanding?
Haley Baker, is the most compassionate thorough medical professional ever!!
Oct 21, 2025
What could have been done to improve your experience?
Front desk is very nice, but scheduling is a nightmare
Oct 17, 2025
Was there anything that you feel was outstanding?
Every visit we have is wonderful! I love the family atmosphere we always feel comfortable!
Oct 17, 2025
Was there anything that you feel was outstanding?
I had a Medicare visit & then saw Hayley & everything was good.
Oct 16, 2025
Was there anything that you feel was outstanding?
Cleanliness of facility.
Oct 16, 2025
Was there anything that you feel was outstanding?
She listened to what you say
What could have been done to improve your experience?
Nothing.everything was good
Oct 9, 2025
Was there anything that you feel was outstanding?
The care that they show
What could have been done to improve your experience?
Just keep doing what they are doing
Oct 9, 2025
Was there anything that you feel was outstanding?
Everyone was friendly, informative, and attentive. Service was quick. I love Hayley Baker.
Oct 9, 2025
What could have been done to improve your experience?
The lab needs to have the same insurance as the providers do.
Oct 1, 2025
Was there anything that you feel was outstanding?
I have complete confidence in Haley Baker, she listens carefully & answers all my questions. She explains all my test results. I appreciate all the staff in her office, everyone is friendly & helpful if needed.
What could have been done to improve your experience?
I can honestly say absolutely nothing that I can think of needs improvement. I’m very pleased with the health facility & the care that I receive.
Oct 1, 2025
Was there anything that you feel was outstanding?
Haley Baker has been awesome giving me advice and following up with me if I had questions. She’s an excellent health care worker.
What could have been done to improve your experience?
Nothing - I always have a great experience. I am listened to, get my questions answered and am given great ways to improve my life!
Oct 1, 2025
Was there anything that you feel was outstanding?
Hayley has been the best provider I’ve ever encountered, so much so I sought her out for my daughter when she was born. I would recommend her to anyone. Hayley listens, and makes the experience personal to you. There is nothing I would change about my encounters with Hayley! 5 stars.
Oct 1, 2025
Was there anything that you feel was outstanding?
The friendliness of the staff and their ability to listen
What could have been done to improve your experience?
We are happy with our expeerience
Oct 1, 2025
Was there anything that you feel was outstanding?
Everyone is very helpful, polite and listens to my concerns A big thanks to everyone
Sep 23, 2025
What could have been done to improve your experience?
It would be helpful for working people if the lab opened earlier than 9am. Not only do I have to take time off of work ,but then I sit there waiting to get fasting blood work done. If the offices open at 7am then the lab should also be open at 7am. Having a lab on Roscommon would also be extremely helpful.
Sep 22, 2025
Was there anything that you feel was outstanding?
Hayley is outstanding just as she is. Sometimes feels she is unsupported or does not have enough help.
What could have been done to improve your experience?
Have more staff for Hayley.
Sep 6, 2025
Was there anything that you feel was outstanding?
Just amazing employees.
Sep 5, 2025
Was there anything that you feel was outstanding?
Great at listening and answering questions
What could have been done to improve your experience?
She. Covered everything I asked about. She was very thorough.
Sep 2, 2025
Was there anything that you feel was outstanding?
Dr. Haley baker, it's an excellent Dr. she listens and often has options for you. I highly recommend her
Aug 28, 2025
Was there anything that you feel was outstanding?
Hayley was truly amazing at my appointment Made me feel extremely comfortable, explained everything really well. She never judges, always so understanding. I avoided this appointment for a long time due to anxiety.
What could have been done to improve your experience?
Front desk is quick to be rude