Hayley Baker, F.N.P.-C., M.S.N.
Family Medicine
9249 W. Lake City Road
Houghton Lake, MI 48629 Directions
4.8 out of 5
155 verified ratings
155 Ratings, 75 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Sep 23, 2025
What could have been done to improve your experience?
It would be helpful for working people if the lab opened earlier than 9am. Not only do I have to take time off of work ,but then I sit there waiting to get fasting blood work done. If the offices open at 7am then the lab should also be open at 7am. Having a lab on Roscommon would also be extremely helpful.
Sep 22, 2025
Was there anything that you feel was outstanding?
Hayley is outstanding just as she is. Sometimes feels she is unsupported or does not have enough help.
What could have been done to improve your experience?
Have more staff for Hayley.
Sep 6, 2025
Was there anything that you feel was outstanding?
Just amazing employees.
Sep 5, 2025
Was there anything that you feel was outstanding?
Great at listening and answering questions
What could have been done to improve your experience?
She. Covered everything I asked about. She was very thorough.
Sep 2, 2025
Was there anything that you feel was outstanding?
Dr. Haley baker, it's an excellent Dr. she listens and often has options for you. I highly recommend her
Aug 28, 2025
Was there anything that you feel was outstanding?
Hayley was truly amazing at my appointment Made me feel extremely comfortable, explained everything really well. She never judges, always so understanding. I avoided this appointment for a long time due to anxiety.
What could have been done to improve your experience?
Front desk is quick to be rude
Aug 21, 2025
Was there anything that you feel was outstanding?
Everything was great.Keep up the awesome work.#1 A++++++++++:)
What could have been done to improve your experience?
Medical care discount.Never here back from them after I applied for help.Talk to the front desk the reach out to them but never find out what is going on.If I got approved or what.
Aug 18, 2025
Was there anything that you feel was outstanding?
I have received excellent care at Haley Backers facility.
What could have been done to improve your experience?
All is good
Aug 18, 2025
Was there anything that you feel was outstanding?
Hayley is the most understanding person and is helpful. She listens and doesn’t judge and knows my history.
Aug 11, 2025
Was there anything that you feel was outstanding?
They are all professional, kind and caring .
Aug 4, 2025
I enjoy seeing Hayley whenever I have a health need. She’s easy to talk to and always appears to be focused on my care.
Aug 4, 2025
Was there anything that you feel was outstanding?
The care.
Jul 25, 2025
Hayley Baker is. An outstanding provider. She listens and responds.. what more can you ask for. The BEST.
Jul 25, 2025
Was there anything that you feel was outstanding?
Service always..
Jul 21, 2025
Was there anything that you feel was outstanding?
Hayley is a wonde6 doctor. So caring and helpful
Jul 21, 2025
Was there anything that you feel was outstanding?
Hayley Baker took extended amount of time to go through everything that was needed and was so caring about the her plan.
What could have been done to improve your experience?
None. Hayley was great!
Jul 17, 2025
Was there anything that you feel was outstanding?
Hayley goes over and above and she and her wonderful staff/support team always makes sure I fully understand the assignment and importance or each got!
Jul 14, 2025
What could have been done to improve your experience?
Usually when I call to make an appointment I get told it could be 3 weeks or longer, discouraging
Jul 14, 2025
What could have been done to improve your experience?
More time with Hayley Baker
Jul 8, 2025
Was there anything that you feel was outstanding?
All the nurses in that office are outstanding. If Hayley's nurse is busy, other nurses jump right in and help.
What could have been done to improve your experience?
Nothing, best experience ever.
Jun 26, 2025
Was there anything that you feel was outstanding?
Hayley and Cheyenne take great care of our family and we are thankful to have such an excellent healthcare provider at MidMichigan. We have had only positive experiences with everyone.
Jun 23, 2025
Was there anything that you feel was outstanding?
Heyley Baker was excellent. She’s always treated us very well. Well respected she’s done anything we’ve asked her to do. She looks out for us. I can’t say enough about good things about Heyley.
Jun 23, 2025
Was there anything that you feel was outstanding?
I am so appreciative that Hayley Bakker is my PC provider. Very nice, professional and caring. Takes the time to listen to my needs and makes recommendations to help me.
Jun 18, 2025
Was there anything that you feel was outstanding?
Hayley makes the boys feel so comfortable, they are not excited about having to see a dr but she has a way of making it all okay. She takes time to listen and asked questions of them as well overall great job!
Jun 9, 2025
Was there anything that you feel was outstanding?
Everyone that works at mid-michigan lake is very professional and courteous.I really appreciate them
Jun 9, 2025
Was there anything that you feel was outstanding?
It is a great office everyone is great
Jun 4, 2025
Was there anything that you feel was outstanding?
Less wait time
Jun 2, 2025
Was there anything that you feel was outstanding?
Everything
May 29, 2025
Was there anything that you feel was outstanding?
Everything has been good
May 26, 2025
Was there anything that you feel was outstanding?
Haley Baker is one of the most compassionate, people in the medical field!! Always takes the time to make sure you understand and are satisfied with her help.
What could have been done to improve your experience?
Getting an appointment is difficult some times!
May 26, 2025
Was there anything that you feel was outstanding?
I love the staff and Hailey. Very a tentative.
May 26, 2025
Was there anything that you feel was outstanding?
Hayley listened to me and changed meds as needed. Then followed up to make sure they were working or not.
May 16, 2025
Was there anything that you feel was outstanding?
I was very pleased with the professionalism, knowledge & care I received!!
What could have been done to improve your experience?
I cannot think of any thing that was needed!
May 8, 2025
Was there anything that you feel was outstanding?
I feel my provider always listens and totally interested in what you have to say. She doesn't rush you either. I feel she is one of the best providers I have ever had.
May 5, 2025
Was there anything that you feel was outstanding?
They are all wonderful there
May 5, 2025
Was there anything that you feel was outstanding?
Hayley Baker is the best . I trust her with both my kids
May 5, 2025
Was there anything that you feel was outstanding?
Office visits, diagnosis follow-up
May 5, 2025
Was there anything that you feel was outstanding?
The respect are personal care has always been perfect.
May 2, 2025
Was there anything that you feel was outstanding?
They have always been very determined to see me enjoy life while receiving the best treatments possible.
What could have been done to improve your experience?
Nothing they are on point in every aspect.
Apr 30, 2025
Was there anything that you feel was outstanding?
Everything went well. Thank you,
What could have been done to improve your experience?
Nothing, everything was good.
Apr 28, 2025
Was there anything that you feel was outstanding?
Haley Baker is the best dr I have ever had. She and her staff are caring, friendly, always listen, provide great suggestions and I would recommend them to anyone!
What could have been done to improve your experience?
Everything has always been great! Keep up the great job.
Apr 24, 2025
Was there anything that you feel was outstanding?
Hayley and her nursing staff are always welcoming and wonderful! Even when my kids get vaccinated they are never uncomfortable! We love Hayley and her team. They are always helpful and kind. They really care about our family’s health.
Apr 24, 2025
Was there anything that you feel was outstanding?
Hayley is always amazing!
Apr 24, 2025
Was there anything that you feel was outstanding?
Keep up the awesome work:)
What could have been done to improve your experience?
The lab could of accepted my insurance but they did not so I had to go Munson prudenville.
Apr 24, 2025
Was there anything that you feel was outstanding?
I went through a scare and my provider (Hayley Baker) exceeded my expectations with getting me in and checked out ASAP….for several appointments. She showed compassion, kindness, and understanding…something med school can’t teach you. Couldn’t be more grateful for Hayley and her staff. Thank you.
What could have been done to improve your experience?
I feel they went above and beyond. No improvements for me.
Apr 23, 2025
Was there anything that you feel was outstanding?
Hayley and Cheyenne are wonderful. Hayley is amazing all the way around. She is very caring, sweet and intelligent. A true treasure!
What could have been done to improve your experience?
Her schedule seems too full to get appointments added in. We scheduled this in October and it was the first available for mid-April. They say call for the same day ones, but they are always full first thing and still can't get in.
Apr 21, 2025
Was there anything that you feel was outstanding?
The lady that did my blood work was awesome!! Pretty sure you can figure out her name. But she was fantastic and I hate having blood work done. Major fear of needles.
What could have been done to improve your experience?
Openess to research for natural methods. Especially if those things work for me, I'm different. I react poorly to prescription drugs.
Apr 21, 2025
Was there anything that you feel was outstanding?
My total experience was great. I would recommend this facility to everyone.
What could have been done to improve your experience?
Nothing more was needed. Already excellent.
Apr 17, 2025
Was there anything that you feel was outstanding?
Haley Baker and her staff Dawn especially was and are VERY GOOD. HALEY listens and doesn’t rush. She is the best PA I have seen. Better than some of the drs.
What could have been done to improve your experience?
Better appt availability. It’s absurd that if you aren’t sick or in need of help at 7am you can’t be seen. Emergencies happen, sickness doesn’t follow your rules.
Apr 15, 2025
What could have been done to improve your experience?
Always great