Hayley Baker, F.N.P.-C., M.S.N.
Family Medicine
9249 W. Lake City Road
Houghton Lake, MI 48629 Directions
4.7 out of 5
124 verified ratings
124 Ratings, 60 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
May 8, 2025
Was there anything that you feel was outstanding?
I feel my provider always listens and totally interested in what you have to say. She doesn't rush you either. I feel she is one of the best providers I have ever had.
May 5, 2025
Was there anything that you feel was outstanding?
They are all wonderful there
May 5, 2025
Was there anything that you feel was outstanding?
Hayley Baker is the best . I trust her with both my kids
May 5, 2025
Was there anything that you feel was outstanding?
Office visits, diagnosis follow-up
May 5, 2025
Was there anything that you feel was outstanding?
The respect are personal care has always been perfect.
May 2, 2025
Was there anything that you feel was outstanding?
They have always been very determined to see me enjoy life while receiving the best treatments possible.
What could have been done to improve your experience?
Nothing they are on point in every aspect.
Apr 30, 2025
Was there anything that you feel was outstanding?
Everything went well. Thank you,
What could have been done to improve your experience?
Nothing, everything was good.
Apr 28, 2025
Was there anything that you feel was outstanding?
Haley Baker is the best dr I have ever had. She and her staff are caring, friendly, always listen, provide great suggestions and I would recommend them to anyone!
What could have been done to improve your experience?
Everything has always been great! Keep up the great job.
Apr 24, 2025
Was there anything that you feel was outstanding?
Hayley and her nursing staff are always welcoming and wonderful! Even when my kids get vaccinated they are never uncomfortable! We love Hayley and her team. They are always helpful and kind. They really care about our family’s health.
Apr 24, 2025
Was there anything that you feel was outstanding?
Hayley is always amazing!
Apr 24, 2025
Was there anything that you feel was outstanding?
Keep up the awesome work:)
What could have been done to improve your experience?
The lab could of accepted my insurance but they did not so I had to go Munson prudenville.
Apr 24, 2025
Was there anything that you feel was outstanding?
I went through a scare and my provider (Hayley Baker) exceeded my expectations with getting me in and checked out ASAP….for several appointments. She showed compassion, kindness, and understanding…something med school can’t teach you. Couldn’t be more grateful for Hayley and her staff. Thank you.
What could have been done to improve your experience?
I feel they went above and beyond. No improvements for me.
Apr 23, 2025
Was there anything that you feel was outstanding?
Hayley and Cheyenne are wonderful. Hayley is amazing all the way around. She is very caring, sweet and intelligent. A true treasure!
What could have been done to improve your experience?
Her schedule seems too full to get appointments added in. We scheduled this in October and it was the first available for mid-April. They say call for the same day ones, but they are always full first thing and still can't get in.
Apr 21, 2025
Was there anything that you feel was outstanding?
The lady that did my blood work was awesome!! Pretty sure you can figure out her name. But she was fantastic and I hate having blood work done. Major fear of needles.
What could have been done to improve your experience?
Openess to research for natural methods. Especially if those things work for me, I'm different. I react poorly to prescription drugs.
Apr 21, 2025
Was there anything that you feel was outstanding?
My total experience was great. I would recommend this facility to everyone.
What could have been done to improve your experience?
Nothing more was needed. Already excellent.
Apr 17, 2025
Was there anything that you feel was outstanding?
Haley Baker and her staff Dawn especially was and are VERY GOOD. HALEY listens and doesn’t rush. She is the best PA I have seen. Better than some of the drs.
What could have been done to improve your experience?
Better appt availability. It’s absurd that if you aren’t sick or in need of help at 7am you can’t be seen. Emergencies happen, sickness doesn’t follow your rules.
Apr 15, 2025
What could have been done to improve your experience?
Always great
Apr 14, 2025
Was there anything that you feel was outstanding?
Hayley and her staff are wonderful. I had alot of important medical information to discuss with Hayley due to a medical event that occurred out of state. She was well prepared for my visit and took the time to answer all of my questions and concerns. She is the most compassionate and caring healthcare provider I have ever had.
What could have been done to improve your experience?
Nothing more could have made my visit better.
Mar 27, 2025
Was there anything that you feel was outstanding?
Staff remembers our names and are friendly and polite.
Mar 27, 2025
Was there anything that you feel was outstanding?
All persons I encountered were very helpful and friendly. I didn’t have to wait for my appointment. I appreciate getting in to see the doctor at my scheduled time.
What could have been done to improve your experience?
Nothing at all I was very satisfied.
Mar 20, 2025
Was there anything that you feel was outstanding?
Hayley texted an Insurance specialist at my last visit. I got a call the next day to meet with the insurance person. She got me & my husband set up with a Blue Cross Blue Shield Medicare Advantage plan. She was very helpful & knowledgeable.
Mar 17, 2025
Was there anything that you feel was outstanding?
Baker and the nursing staff are the most caring and kind people.
Mar 17, 2025
Was there anything that you feel was outstanding?
Hailey listened as I was complaining about My Michigan no longer taking my HUMANA insurance. She tried to be understanding. I don't understand why I am being punished. I live in Houghton Lake and can't go to my doctor, IN TOWN. Now I will have to drive to West Branch. More gas to pay for. UNBELIEVABLE! I am very uncomfortable with the entire thing.
What could have been done to improve your experience?
NOT HAVE TO DRIVE TO WEST BRANCH, JUST TO SEE A DOCTOR!!!
Mar 11, 2025
Was there anything that you feel was outstanding?
All good!
What could have been done to improve your experience?
All good
Mar 9, 2025
Was there anything that you feel was outstanding?
Timeliness & courtesy at the office.
Mar 7, 2025
Very compassionate, listens to all my questions and concerns. I would recommend highly!
Mar 7, 2025
Was there anything that you feel was outstanding?
Hayley listens to all my questions and concerns. I never feel rushed . I have referred several people to her .
Mar 4, 2025
Was there anything that you feel was outstanding?
Haley always listens and works until problems with health are resolved.
Feb 28, 2025
Was there anything that you feel was outstanding?
Haley Bakers attentiveness at every appointment and the urgencyu with which she meets my needs
Feb 10, 2025
Was there anything that you feel was outstanding?
The ladies on the phone are amazing and very helpful!
Jan 21, 2025
Was there anything that you feel was outstanding?
Everything went very well.Keep up the awesome work #1 A++++++++++:)
What could have been done to improve your experience?
Nothing keep up the awesome work:)
Jan 14, 2025
Was there anything that you feel was outstanding?
Hayley Baker is an outstanding doctor. She takes the time to listen to you and she never makes me feel rushed.
What could have been done to improve your experience?
The front desk girls were asked to remove my old insurance info and change it to my new insurance info and it wasn't done and I was without my medication for 3 weeks which made my cholesterol go sky high.
Dec 23, 2024
Was there anything that you feel was outstanding?
Getting my health managed very well
Dec 12, 2024
Hayley takes the time to listen, evaluate and makes recommendations after a thorough process. Never rushes through the appointment. Extremely nice, friendly, outgoing and makes the patient feel at ease.
Dec 12, 2024
Was there anything that you feel was outstanding?
Hayley goes out of her way to listen, evaluate and make recommendations. Never rushes through the medical encounter. Excellent Provider of MidMichigan.
Nov 14, 2024
Was there anything that you feel was outstanding?
Haley and her staff , including Susan who is Dr D's nurse have been so amazing this year as I have been a fequent flyer with the U of M and My MidMichigan and can say that I am very glad you in our state !
Nov 11, 2024
Was there anything that you feel was outstanding?
Always have a good experience
Nov 11, 2024
Was there anything that you feel was outstanding?
I like the way my provider takes the time to listen.
Oct 22, 2024
Was there anything that you feel was outstanding?
I think the world of Haley Baker. She always listens to problems & helps me thru them. She was so pleased with how my Blood work and weight loss have improved in the past year. I am so Thankful she is my Doctor.
What could have been done to improve your experience?
Nothing could be better because I was so pleased with everything. Thank you,
Oct 14, 2024
Was there anything that you feel was outstanding?
Haley Baker is absolutely the best. I have been seeing her for years.
Oct 3, 2024
Was there anything that you feel was outstanding?
Haley was really great and understanding.
What could have been done to improve your experience?
Appointments take a long time to get in to see Haley
Oct 2, 2024
Was there anything that you feel was outstanding?
Everything and everyone is always very good and nice I like everything and everyone thanks
What could have been done to improve your experience?
Closer to St Helen
Sep 30, 2024
Was there anything that you feel was outstanding?
Hayley is very caring and listens to my concerns and I never feel rushed.
Sep 11, 2024
Was there anything that you feel was outstanding?
Doctor's Care and Quality!
Sep 10, 2024
Was there anything that you feel was outstanding?
Staff in the pharmacy has been so helpful getting my prescriptions to fill at the same time every month. It saves me time and gas money! Awesome job!
What could have been done to improve your experience?
Nothing that I can think of
Aug 26, 2024
Was there anything that you feel was outstanding?
Nothing at all. Helpers and receptionist are all horrible.
What could have been done to improve your experience?
Get answers to questions in a timely manner. Get urgent paperwork filled out and returned in a timely manner. Follow up with me when telling me they will follow up but never do.
Aug 23, 2024
Was there anything that you feel was outstanding?
Keep up the awesome work.#1 A++++++++++:)
What could have been done to improve your experience?
Nothing everything was excellent
Aug 19, 2024
Was there anything that you feel was outstanding?
Same as always. Good service and nice people. The nurse was different than normal, not as receptive as regular staff.
What could have been done to improve your experience?
Nurse could be more friendly.
Aug 15, 2024
Was there anything that you feel was outstanding?
Hayley Baker takes time to talk with me and listens to my concerns about my health. She takes action and gets things scheduled promptly through the clinic. I am glad that I followed her to this office and feel the drive from grayling is worth the care I receive!
What could have been done to improve your experience?
Nothing at this visit.
Aug 8, 2024
Was there anything that you feel was outstanding?
They are just always kind I feel comfortable here!
What could have been done to improve your experience?
Nothing They’re amazing
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