Hayley Baker, F.N.P.-C., M.S.N.
Family Medicine
9249 W. Lake City Road
Houghton Lake, MI 48629 Directions
4.8 out of 5
180 verified ratings
180 Ratings, 88 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Nov 19, 2025
Was there anything that you feel was outstanding?
Haley baker and nurses plus testing staff are excellent and very professional
Nov 17, 2025
Was there anything that you feel was outstanding?
Hayley Baker ALWAYS makes me feel so important and is so understanding to any and all of my needs.
What could have been done to improve your experience?
It would greatly improve my experience if I could make a nurse appointment for acute illness test swabs for things like strep, Covid, and flu and have the results sent to my provider to write antibiotic scripts when needed.
Nov 10, 2025
Was there anything that you feel was outstanding?
Every staff member is more than kind and supportive.
What could have been done to improve your experience?
I personally see no problem.
Nov 6, 2025
Was there anything that you feel was outstanding?
Taking care of me and my family
Nov 3, 2025
Was there anything that you feel was outstanding?
Haley Baker, is the most compassionate thorough medical professional ever!!
Oct 21, 2025
What could have been done to improve your experience?
Front desk is very nice, but scheduling is a nightmare
Oct 17, 2025
Was there anything that you feel was outstanding?
Every visit we have is wonderful! I love the family atmosphere we always feel comfortable!
Oct 17, 2025
Was there anything that you feel was outstanding?
I had a Medicare visit & then saw Hayley & everything was good.
Oct 16, 2025
Was there anything that you feel was outstanding?
Cleanliness of facility.
Oct 16, 2025
Was there anything that you feel was outstanding?
She listened to what you say
What could have been done to improve your experience?
Nothing.everything was good
Oct 9, 2025
Was there anything that you feel was outstanding?
The care that they show
What could have been done to improve your experience?
Just keep doing what they are doing
Oct 9, 2025
Was there anything that you feel was outstanding?
Everyone was friendly, informative, and attentive. Service was quick. I love Hayley Baker.
Oct 9, 2025
What could have been done to improve your experience?
The lab needs to have the same insurance as the providers do.
Oct 1, 2025
Was there anything that you feel was outstanding?
I have complete confidence in Haley Baker, she listens carefully & answers all my questions. She explains all my test results. I appreciate all the staff in her office, everyone is friendly & helpful if needed.
What could have been done to improve your experience?
I can honestly say absolutely nothing that I can think of needs improvement. I’m very pleased with the health facility & the care that I receive.
Oct 1, 2025
Was there anything that you feel was outstanding?
Haley Baker has been awesome giving me advice and following up with me if I had questions. She’s an excellent health care worker.
What could have been done to improve your experience?
Nothing - I always have a great experience. I am listened to, get my questions answered and am given great ways to improve my life!
Oct 1, 2025
Was there anything that you feel was outstanding?
Hayley has been the best provider I’ve ever encountered, so much so I sought her out for my daughter when she was born. I would recommend her to anyone. Hayley listens, and makes the experience personal to you. There is nothing I would change about my encounters with Hayley! 5 stars.
Oct 1, 2025
Was there anything that you feel was outstanding?
The friendliness of the staff and their ability to listen
What could have been done to improve your experience?
We are happy with our expeerience
Oct 1, 2025
Was there anything that you feel was outstanding?
Everyone is very helpful, polite and listens to my concerns A big thanks to everyone
Sep 23, 2025
What could have been done to improve your experience?
It would be helpful for working people if the lab opened earlier than 9am. Not only do I have to take time off of work ,but then I sit there waiting to get fasting blood work done. If the offices open at 7am then the lab should also be open at 7am. Having a lab on Roscommon would also be extremely helpful.
Sep 22, 2025
Was there anything that you feel was outstanding?
Hayley is outstanding just as she is. Sometimes feels she is unsupported or does not have enough help.
What could have been done to improve your experience?
Have more staff for Hayley.
Sep 6, 2025
Was there anything that you feel was outstanding?
Just amazing employees.
Sep 5, 2025
Was there anything that you feel was outstanding?
Great at listening and answering questions
What could have been done to improve your experience?
She. Covered everything I asked about. She was very thorough.
Sep 2, 2025
Was there anything that you feel was outstanding?
Dr. Haley baker, it's an excellent Dr. she listens and often has options for you. I highly recommend her
Aug 28, 2025
Was there anything that you feel was outstanding?
Hayley was truly amazing at my appointment Made me feel extremely comfortable, explained everything really well. She never judges, always so understanding. I avoided this appointment for a long time due to anxiety.
What could have been done to improve your experience?
Front desk is quick to be rude
Aug 21, 2025
Was there anything that you feel was outstanding?
Everything was great.Keep up the awesome work.#1 A++++++++++:)
What could have been done to improve your experience?
Medical care discount.Never here back from them after I applied for help.Talk to the front desk the reach out to them but never find out what is going on.If I got approved or what.
Aug 18, 2025
Was there anything that you feel was outstanding?
I have received excellent care at Haley Backers facility.
What could have been done to improve your experience?
All is good
Aug 18, 2025
Was there anything that you feel was outstanding?
Hayley is the most understanding person and is helpful. She listens and doesn’t judge and knows my history.
Aug 11, 2025
Was there anything that you feel was outstanding?
They are all professional, kind and caring .
Aug 4, 2025
I enjoy seeing Hayley whenever I have a health need. She’s easy to talk to and always appears to be focused on my care.
Aug 4, 2025
Was there anything that you feel was outstanding?
The care.
Jul 25, 2025
Hayley Baker is. An outstanding provider. She listens and responds.. what more can you ask for. The BEST.
Jul 25, 2025
Was there anything that you feel was outstanding?
Service always..
Jul 21, 2025
Was there anything that you feel was outstanding?
Hayley is a wonde6 doctor. So caring and helpful
Jul 21, 2025
Was there anything that you feel was outstanding?
Hayley Baker took extended amount of time to go through everything that was needed and was so caring about the her plan.
What could have been done to improve your experience?
None. Hayley was great!
Jul 17, 2025
Was there anything that you feel was outstanding?
Hayley goes over and above and she and her wonderful staff/support team always makes sure I fully understand the assignment and importance or each got!
Jul 14, 2025
What could have been done to improve your experience?
Usually when I call to make an appointment I get told it could be 3 weeks or longer, discouraging
Jul 14, 2025
What could have been done to improve your experience?
More time with Hayley Baker
Jul 8, 2025
Was there anything that you feel was outstanding?
All the nurses in that office are outstanding. If Hayley's nurse is busy, other nurses jump right in and help.
What could have been done to improve your experience?
Nothing, best experience ever.
Jun 26, 2025
Was there anything that you feel was outstanding?
Hayley and Cheyenne take great care of our family and we are thankful to have such an excellent healthcare provider at MidMichigan. We have had only positive experiences with everyone.
Jun 23, 2025
Was there anything that you feel was outstanding?
Heyley Baker was excellent. She’s always treated us very well. Well respected she’s done anything we’ve asked her to do. She looks out for us. I can’t say enough about good things about Heyley.
Jun 23, 2025
Was there anything that you feel was outstanding?
I am so appreciative that Hayley Bakker is my PC provider. Very nice, professional and caring. Takes the time to listen to my needs and makes recommendations to help me.
Jun 18, 2025
Was there anything that you feel was outstanding?
Hayley makes the boys feel so comfortable, they are not excited about having to see a dr but she has a way of making it all okay. She takes time to listen and asked questions of them as well overall great job!
Jun 9, 2025
Was there anything that you feel was outstanding?
Everyone that works at mid-michigan lake is very professional and courteous.I really appreciate them
Jun 9, 2025
Was there anything that you feel was outstanding?
It is a great office everyone is great
Jun 4, 2025
Was there anything that you feel was outstanding?
Less wait time
Jun 2, 2025
Was there anything that you feel was outstanding?
Everything
May 29, 2025
Was there anything that you feel was outstanding?
Everything has been good
May 26, 2025
Was there anything that you feel was outstanding?
Haley Baker is one of the most compassionate, people in the medical field!! Always takes the time to make sure you understand and are satisfied with her help.
What could have been done to improve your experience?
Getting an appointment is difficult some times!
May 26, 2025
Was there anything that you feel was outstanding?
I love the staff and Hailey. Very a tentative.
May 26, 2025
Was there anything that you feel was outstanding?
Hayley listened to me and changed meds as needed. Then followed up to make sure they were working or not.