Hayley Baker, F.N.P.-C., M.S.N.
Family Medicine
9249 W. Lake City Road
Houghton Lake, MI 48629 Directions
4.8 out of 5
201 verified ratings
201 Ratings, 91 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Hayley Baker is widely praised for compassionate, attentive, and thorough primary care. Patients consistently say she listens, explains tests and treatment options, and makes visits comfortable for adults and children. Staff and nursing team receive frequent positive mention for professionalism and friendliness. A few comments note long appointment wait times and occasional communication gaps with younger staff. Overall sentiment is strongly positive, with many patients recommending her and citing ongoing care, medication management, and successful follow-up.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Apr 21, 2026
Was there anything that you feel was outstanding?
They are all outstanding
Apr 21, 2026
Was there anything that you feel was outstanding?
Hailey Baker is an outstanding doctor. Seeing her is a Pleasure. Makes you feel very comfortable and at ease.
Apr 20, 2026
Was there anything that you feel was outstanding?
Hayley always takes time to listen to my concerns and discuss with me the options I have to conquer my goals. I would definitely recommend her for a health provider.
Apr 20, 2026
Was there anything that you feel was outstanding?
Everyone was very caring
Apr 13, 2026
Was there anything that you feel was outstanding?
Hayley Baker and Cheyenne (m.a.) are the best 👌 We never feel rushed, and they are always so kind.
Apr 13, 2026
Was there anything that you feel was outstanding?
I love hearing about my blood results as im trying to change my eating and physical habits to visually see results on my labs its great
What could have been done to improve your experience?
My needs are met so not much
Mar 22, 2026
Was there anything that you feel was outstanding?
Promptness to get seen for appointment and questions answered
Mar 18, 2026
What could have been done to improve your experience?
I have personally never had a problem.
Mar 18, 2026
Was there anything that you feel was outstanding?
Hayley is the best, we’ve been seeing her since my oldest son was 8 months and he is now [AGE]. She listens and cares about her patients.
Mar 5, 2026
Was there anything that you feel was outstanding?
Hayley is the best
What could have been done to improve your experience?
None everything is great
Feb 24, 2026
Hayley Baker is the best. She listens and responds with what needs to be done. The best provider I have ever had.
Feb 24, 2026
Was there anything that you feel was outstanding?
Hayley has listen ans been super helpful. She is prepared by reading file and staying up to date.
What could have been done to improve your experience?
They doctors are booked way out th4 office needs more doctors like Dr Baker
Feb 24, 2026
Was there anything that you feel was outstanding?
Everything!
Feb 23, 2026
Was there anything that you feel was outstanding?
I liked the check-in kiosk for the blood draws.
What could have been done to improve your experience?
Privacy for the check-in kiosk for blood draws... the waiting room can view information as it is being typed in the screen.
Feb 16, 2026
Was there anything that you feel was outstanding?
Hayley Baker is a very good physician. She's very thorough and helpful however getting an appointment with her takes months which is very frustrating.
What could have been done to improve your experience?
I would like to be asked when and what time would be good for my next appointment instead of choosing it for me.
Feb 16, 2026
Was there anything that you feel was outstanding?
Hailey is the best, she listens when you talk and always responds to all your questions!!
Feb 2, 2026
Was there anything that you feel was outstanding?
Speak to an adult and not a minor who has no idea what the nurse is saying or talking about.
What could have been done to improve your experience?
Read last comment
Jan 30, 2026
Was there anything that you feel was outstanding?
Always a pleasure coming and meeting with my primary care physician.
Jan 27, 2026
Was there anything that you feel was outstanding?
Hailey Baker is a great doctor. She's always on top of whatever is going on with me.
What could have been done to improve your experience?
Not a thing.
Jan 26, 2026
Was there anything that you feel was outstanding?
Great service from start to finish!
What could have been done to improve your experience?
Nothing, it was great!
Jan 15, 2026
Was there anything that you feel was outstanding?
The communication between my provider and nursing staff is excellent.
Jan 12, 2026
Excellent Dr.
Anyways listens and gives the best medical care.
Jan 12, 2026
Was there anything that you feel was outstanding?
The care and attention to medical needs but Haley.
Jan 5, 2026
Was there anything that you feel was outstanding?
Hayley is very friendly and thorough. She has been my doctor for years and my family adores her.
Jan 1, 2026
Was there anything that you feel was outstanding?
Friendliness by everyone
Dec 29, 2025
Was there anything that you feel was outstanding?
Hayley is an outstanding doctor! She truly goes above and beyond for my child, and I couldn’t ask for a better doctor for him!
Dec 29, 2025
What could have been done to improve your experience?
If I check in online for my appointment, don’t ask me the same questions when I get in there.
Dec 29, 2025
Was there anything that you feel was outstanding?
Haley Baker is excellent.
Dec 15, 2025
Was there anything that you feel was outstanding?
Hayley is the best. I cannot remember the Nurse’s name but, she too, was polite courteous and professional.
Nov 28, 2025
Was there anything that you feel was outstanding?
They are outstanding
What could have been done to improve your experience?
Like i said they are all wonderful
Nov 25, 2025
Was there anything that you feel was outstanding?
Everything was perfect
Nov 21, 2025
What could have been done to improve your experience?
I was told (3x) rehab would be following up to schedule regarding right shoulder pain. It’s been over 1 week…..still waiting. Wonder how long it’s going to be before they figure it out. I know I can call them, that’s not the point.
Nov 20, 2025
Was there anything that you feel was outstanding?
Haley Baker is very personable!
Nov 20, 2025
Was there anything that you feel was outstanding?
Hayley and Shyanne are wonderful! They attend to my needs right away and make me feel well cared for. I also get to see other nurses and aides in the suite for my allergy shots, and the whole lot of them are awesome!
What could have been done to improve your experience?
Nothing! They attended to my needs right away. I am very thankful to have such a great healthcare team looking after my health needs.
Nov 19, 2025
Was there anything that you feel was outstanding?
Haley baker and nurses plus testing staff are excellent and very professional
Nov 17, 2025
Was there anything that you feel was outstanding?
Hayley Baker ALWAYS makes me feel so important and is so understanding to any and all of my needs.
What could have been done to improve your experience?
It would greatly improve my experience if I could make a nurse appointment for acute illness test swabs for things like strep, Covid, and flu and have the results sent to my provider to write antibiotic scripts when needed.
Nov 14, 2025
Was there anything that you feel was outstanding?
Everyone is kind. Haley Baker is
Nov 13, 2025
Was there anything that you feel was outstanding?
Haley is a wonderful provider. She listens to you and is a very caring individual.
Nov 10, 2025
Was there anything that you feel was outstanding?
Every staff member is more than kind and supportive.
What could have been done to improve your experience?
I personally see no problem.
Nov 6, 2025
Was there anything that you feel was outstanding?
Taking care of me and my family
Nov 3, 2025
Was there anything that you feel was outstanding?
Haley Baker, is the most compassionate thorough medical professional ever!!
Oct 21, 2025
What could have been done to improve your experience?
Front desk is very nice, but scheduling is a nightmare
Oct 17, 2025
Was there anything that you feel was outstanding?
Every visit we have is wonderful! I love the family atmosphere we always feel comfortable!
Oct 17, 2025
Was there anything that you feel was outstanding?
I had a Medicare visit & then saw Hayley & everything was good.
Oct 16, 2025
Was there anything that you feel was outstanding?
Cleanliness of facility.
Oct 16, 2025
Was there anything that you feel was outstanding?
She listened to what you say
What could have been done to improve your experience?
Nothing.everything was good
Oct 9, 2025
Was there anything that you feel was outstanding?
The care that they show
What could have been done to improve your experience?
Just keep doing what they are doing
Oct 9, 2025
Was there anything that you feel was outstanding?
Everyone was friendly, informative, and attentive. Service was quick. I love Hayley Baker.
Oct 9, 2025
What could have been done to improve your experience?
The lab needs to have the same insurance as the providers do.
Oct 1, 2025
Was there anything that you feel was outstanding?
I have complete confidence in Haley Baker, she listens carefully & answers all my questions. She explains all my test results. I appreciate all the staff in her office, everyone is friendly & helpful if needed.
What could have been done to improve your experience?
I can honestly say absolutely nothing that I can think of needs improvement. I’m very pleased with the health facility & the care that I receive.