What could have been done to improve your experience?
A bit more professionalism from staff other than Dr Harrington.
Oct 13, 2024
Was there anything that you feel was outstanding?
The pain in my back and side has subsided so I can resume my activities that I enjoy. Am I perfect, no, but I can get up with minimal or no pain, golf, and complete my daily tasks.
What could have been done to improve your experience?
Avoid surprise billings, avoid internet communication which is not one of my strengths.
Oct 11, 2024
What could have been done to improve your experience?
When I am told that I am having an appointment with a physician I expect to spend more than 2 minutes with them. I tried to ask for something and she stated she would take care of it at a follow up appointment. I have worked in healthcare for 30 + years and am surprised at my experiences I have had at Mid Michigan Houghton Lake.
Sep 30, 2024
What could have been done to improve your experience?
check more on a check up
Sep 30, 2024
Was there anything that you feel was outstanding?
Always professional care.
What could have been done to improve your experience?
Warning about extra paperwork.
Sep 26, 2024
Was there anything that you feel was outstanding?
Shannon is wonderful! She is friendly, courteous, knowledgeable and overall efficient. I'm really happy when she comes to the waiting area because I know she will take care of me.
Sep 23, 2024
Was there anything that you feel was outstanding?
I am just so thankful for Mid-Michigan in our community.
Sep 21, 2024
Was there anything that you feel was outstanding?
Dr Harrington always listens to my concerns and communicates well.
Sep 16, 2024
Was there anything that you feel was outstanding?
Dr. Harrington is one of the best doctors I have ever seen in my life. I am so lucky to have found her!
What could have been done to improve your experience?
more time with her
Sep 16, 2024
Was there anything that you feel was outstanding?
The receptionist at the main desk is always quick, efficient and pleasant. She always starts my visit off on a positive note.
What could have been done to improve your experience?
I waited approximately 45 minutes for a blood draw at my last appointment. I knew there were quite a few patients ahead of me but it did seem rather long.
Sep 14, 2024
Was there anything that you feel was outstanding?
Everyone I dealt with was always very courteous and helpful. It makes it a pleasure to deal with MidMichigan Medical. I won't go anywhere else.
What could have been done to improve your experience?
Not a thing - excellent.
Sep 11, 2024
Was there anything that you feel was outstanding?
Dr Harrington addressed my concern ordered the test and gave a referral to the appropriate specialist. I am still waiting for the specialist and EMG to be scheduled. Dr Harrington has done and and outstanding job.
What could have been done to improve your experience?
wait time
Sep 11, 2024
Was there anything that you feel was outstanding?
Yes, Fr Harrington's staff, especiaaly Shanon & Ashley. Always with a smile, professional and puts your mind at ease during my visits when I appear stressed. As for Dr Harrington, kind, vompassionate and takes time to listen.
What could have been done to improve your experience?
Nothing, this provider and dtaff exise excellence
Sep 6, 2024
Was there anything that you feel was outstanding?
Dr Harrington truly listens to you and is willing to work with you on your health goals
What could have been done to improve your experience?
It was all good
Sep 4, 2024
Excellent primary care provider. I am confident that I am in good hands under her care. She listens and is responsive to concerns. Great service.
Sep 3, 2024
Was there anything that you feel was outstanding?
Just everyone from check in to dr. And nurses, lab, and x ray tech are always caring and helpful.
What could have been done to improve your experience?
Not a thing. Everything is always great
Aug 29, 2024
Was there anything that you feel was outstanding?
My doctor, Lisa Harrington, and her nurses are amazing. I would not trade them for anything. Also the mental help services were fantastic helping me after my Mother's death in May 2024.
What could have been done to improve your experience?
Nothing. It was perfect.
Aug 29, 2024
Was there anything that you feel was outstanding?
Friendly and helpful
What could have been done to improve your experience?
Sometimes have to wait a bit ..and the phone system takes awhile to answer
Aug 26, 2024
Was there anything that you feel was outstanding?
Nurse Ashley is a real treasure.
What could have been done to improve your experience?
Nothing, every time was great.
Aug 22, 2024
Was there anything that you feel was outstanding?
Dr. Lisa is great ,,have had her as my PCP for 4 yrs--Thanks--Dr. Jim sullivan
Aug 20, 2024
Was there anything that you feel was outstanding?
Nothing in particular
What could have been done to improve your experience?
Drs assistant was temporary from another location. The examine room did not have either a blood pressure or oxygen device causing the assistant to locate them outside of the examine room
Aug 19, 2024
Was there anything that you feel was outstanding?
Check in is outstanding. Wait time is very minor.
What could have been done to improve your experience?
More availability with Appointments
Aug 19, 2024
Was there anything that you feel was outstanding?
Dr Harrington was able to diagnose my pain and located the issue and was able to help relieve some of the pain. I was impressed.
Aug 8, 2024
Was there anything that you feel was outstanding?
Ashley and Dr. Harrington are both amazing!
What could have been done to improve your experience?
I can’t think of anything at this time.
Aug 8, 2024
Was there anything that you feel was outstanding?
Dr. Harrington's care for her patients is outstanding.
Aug 5, 2024
Was there anything that you feel was outstanding?
I got into her office in less than 5 minutes.... I don't time how long it takes for her to come to me----they have other patients to care for and having been a nurse I understand some take longer than you anticipate.
What could have been done to improve your experience?
Not having to be there at all!!!!!!!!!!!!! LOL!!!!!!!
Aug 5, 2024
Was there anything that you feel was outstanding?
I always feel that Dr. Harrington listens to all my concerns and gives me great advice or help with them.
What could have been done to improve your experience?
Everything was great.
Aug 5, 2024
Was there anything that you feel was outstanding?
I appreciate the separate waiting rooms for different providers
Jul 30, 2024
Was there anything that you feel was outstanding?
Dr. Harrington and Ashley are the best!!!! They are always on time, are pleasant and a joy to work with. She is flexible with her appointment scheduling; is always willing to answer any questions and shows concern at every appointment. When I've had to contact either of them through the online portal, they ALWAYS respond within 24 hours or LESS with an answer or at least letting me know they received the email and will provide an answer. Even waiting for the final answer never takes longer then 24-48 hours. As for my healthcare from Dr. Harrington and her assistant Ashley - they are absolutely WONDERFUL!!!!!
What could have been done to improve your experience?
My experience with my appointment with Dr. Harrington and Ashley was, as always, is wonderful and pleasant.
Jul 23, 2024
Was there anything that you feel was outstanding?
I am very well satisfied with Lisa Harrington. listens carefully & very concerned doctor.
What could have been done to improve your experience?
Not applicable
Jul 23, 2024
Was there anything that you feel was outstanding?
Very kind and courteous. Just felt a little rushed! Questions were answered but felt like I was being dismissed? I trust Dr. Harrington as I’ve been seeing her for several years and I will follow her wherever she goes. Her staff is in a hurry!
What could have been done to improve your experience?
When I ask a question I would like a bit more details. I felt like my “time” was up and I had to leave. Very rushed.
Jul 17, 2024
Was there anything that you feel was outstanding?
I liked how easy it is to use My-chart. I get responses quickly that way. I have found it extremely useful.
What could have been done to improve your experience?
More direction from health care providers around my health and the needs I may have due to age, etc. When I bring concerns they are listened to and acted upon.
Jul 16, 2024
Was there anything that you feel was outstanding?
MIdMichigan was a great move for me. I’m very pleased with Dr. Lisa Harrington and staff. Everyone is very nice and helpful.
What could have been done to improve your experience?
Nothing it was a good experience
Jul 11, 2024
Was there anything that you feel was outstanding?
Very detailed and professional
Jul 8, 2024
What could have been done to improve your experience?
Improve communication. I had to complete an on line pre appointment which included a review of current medications. I then had to provide the same information when I was called. Choose only 1 method for pre appointment registration. On line is preferred.
Jul 8, 2024
Was there anything that you feel was outstanding?
The technician that provided my mammogram and bone density test was very friendly and really was able to make me feel relaxed.
What could have been done to improve your experience?
Have the lab open before 8 as there were several people including me waiting for them to open.
Jul 2, 2024
Dr Harringtonis one of the best physicians that I have had the pleasure of helping me she truly cares and listens to me
Jul 2, 2024
5 star
Jul 2, 2024
What could have been done to improve your experience?
X-rays results take way too long
Jul 2, 2024
Was there anything that you feel was outstanding?
Dr Lisa is amazing I love her I could not ask for better care from any where mid Michigan is outstanding
Jul 2, 2024
Was there anything that you feel was outstanding?
The overall experience.
Jun 29, 2024
Was there anything that you feel was outstanding?
Dr Harrington and staff are amazing.
Jun 27, 2024
Was there anything that you feel was outstanding?
My physician Lisa Harringtonand the kindness at the front desk
What could have been done to improve your experience?
Zero! I go to Mid Michigan because of the staff in all areas and my doctor Lisa Harrington!
Jun 27, 2024
Was there anything that you feel was outstanding?
I always leave feeling encouraged about my health goals.
Jun 21, 2024
Was there anything that you feel was outstanding?
The doctor and staff are the best I have ever worked with.
What could have been done to improve your experience?
Nothing I can think of.
Jun 20, 2024
Was there anything that you feel was outstanding?
Dr. Hattington was awesome. She listened and offered solutions. She was very thorough. It was my first visit and I was very impressed.
Jun 18, 2024
Was there anything that you feel was outstanding?
I am very impressed with the Physical Therapy staff. Everyone is very cordial and knowledgeable. I would highly recommend the unit to anyone needing PT.
Jun 17, 2024
Was there anything that you feel was outstanding?
Dr. Harrington's sincere interest in my concerns and health.
Jun 13, 2024
Was there anything that you feel was outstanding?
Prompt courteous service
What could have been done to improve your experience?
Fix your online e-mail service which does not seem to work