Stacey Crane, D.N.P., F.N.P.-B.C.
Family Medicine
9249 W. Lake City Road
Houghton Lake, MI 48629 Directions
4.7 out of 5
146 verified ratings
146 Ratings, 73 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jan 6, 2025
Was there anything that you feel was outstanding?
BEING COMPASSIONATE
What could have been done to improve your experience?
NOTHING IT WAS GREAT
Dec 31, 2024
Was there anything that you feel was outstanding?
The receptionists out front are wonderful!
What could have been done to improve your experience?
My experience [date] was the best so far. It's a good thing because I was about to find another provider. Everything felt rushed before. I appreciated the focus on me and not the clock
Dec 27, 2024
What could have been done to improve your experience?
filling prescriptions timely.
Dec 23, 2024
Was there anything that you feel was outstanding?
Stacy listened to my needs and hopefully will follow up I left Munson because of the staff never following up or giving me the runaround
What could have been done to improve your experience?
Nothing so far
Dec 21, 2024
Was there anything that you feel was outstanding?
Every person I have interacted with either live or through my portal....has been wonderful. As an active senior I appreciate the respect and knowledge these hardworking people at this facility share with me.
What could have been done to improve your experience?
nothing!!
Dec 20, 2024
Was there anything that you feel was outstanding?
STACEY L. CRANE SHOWED GENUINE INTEREST AND MADE ME FEEL VERY RELAXED AND ABLE TO COMMUNICATE WITH HER .STACEY CRANE IS A SKILLED HEALTHCARE PROVIDER !
What could have been done to improve your experience?
NOTHING THAT I CAN THINK OF !
Dec 10, 2024
Was there anything that you feel was outstanding?
From the front desk to the screening nurse all personnel were friendly and professional. Of course Stacey is the absolute best and a treasure to your organization. Please do not let her leave.
What could have been done to improve your experience?
Not a thing. Manage negative entropy.
Nov 4, 2024
Stacey always listens and helps you in any way she can. I recently lost my medical insurance and she gave me options on how to save money for my blood tests. Too me that means alot!!!!
Nov 4, 2024
Was there anything that you feel was outstanding?
The staff and care I received was excellent.
Nov 4, 2024
Was there anything that you feel was outstanding?
Always concerned and want the best outcome for me
Nov 4, 2024
Was there anything that you feel was outstanding?
The service in general
Nov 1, 2024
Was there anything that you feel was outstanding?
Everything was very good.
Oct 29, 2024
Was there anything that you feel was outstanding?
Stacy seems genuinely concerned about my wellbeing and has a plan to get me healthy .
What could have been done to improve your experience?
Rarely the wait time to have a lab draw is long, had to come back the next day. I couldn’t wait , had another appointment elsewhere .
Oct 28, 2024
Was there anything that you feel was outstanding?
I truly feel that's the overall immediate support for my health this was tended to make me feel secure and knowing that someone was truly making enough for to make sure that I am healthy I'm impressed with mid Michigan medical offices and Houghton Lake
What could have been done to improve your experience?
Everything was executed as the Direct Care Unit is truly nothing that needs to be addressed such a wonderful place very helpful and outstanding
Oct 28, 2024
Was there anything that you feel was outstanding?
Well, certainly Stacy is absolutely outstanding! And also, Jennifer, the nurse who did my wellness check is a real treasure! Very thorough and caring and goes beyond the job description! Hang on to her!
Oct 28, 2024
Was there anything that you feel was outstanding?
From the front desk to the end result, everyone was friendly and professional. I like this office.
Oct 28, 2024
What could have been done to improve your experience?
Not a thing
Oct 22, 2024
I feel very comfortable with Stacey and I never feel rushed with her. I really appreciate that about her. She really cares about her clients and always does her best to get all the answers for your questions.
Oct 22, 2024
Was there anything that you feel was outstanding?
I never feel rushed with Stacey Crane. I really appreciate that.
Oct 14, 2024
Was there anything that you feel was outstanding?
Stacy Crane really, really listen to me which is awesome in it self.
Oct 3, 2024
Was there anything that you feel was outstanding?
Stacy is very down to earth and easy to talk to. She was able to see me for a telehealth session which I greatly appreciated. Stacy is very thorough and asked more questions than most doctors.
Oct 3, 2024
Was there anything that you feel was outstanding?
Stacy Crane pays great attention to detail. I feel as though she always has my best interest in mind at every interaction! There would be no hesitation from me to recommend her very highly. I love my PCP.
What could have been done to improve your experience?
nothing. Excellent
Sep 21, 2024
Was there anything that you feel was outstanding?
I like how I feel when I need something from them
What could have been done to improve your experience?
So far, nothing
Sep 10, 2024
Was there anything that you feel was outstanding?
I am disappointed that the office in Roscommon is no longer available to me, but Stacy Crane at Houghton Lake, along with all her support there, is excellent, and just about well worth the longer drive.
What could have been done to improve your experience?
Availability of the Roscommon office.
Sep 4, 2024
Was there anything that you feel was outstanding?
Provider and staff always very pleasant and professional.
What could have been done to improve your experience?
Experience was perfecr
Aug 23, 2024
What would you tell family and friends about your experience with this provider?
My experience was good. I live in Arizona so will not need the come in again
Aug 22, 2024
Was there anything that you feel was outstanding?
Cleanliness
What could have been done to improve your experience?
More knowledgeable provider support staff
Aug 22, 2024
Was there anything that you feel was outstanding?
Always a good experience.
Aug 20, 2024
What would you tell family and friends about your experience with this provider?
Stacy treated us at the Urgent Care in West Branch. She was very professional, cordial, listened to our issues and proceeded to treat us..
Aug 12, 2024
What could have been done to improve your experience?
The referral system that you have is poor. They are not done very timely. It would be better for you to give the name of the doctor your referral is sent to or recommended and let the patient call and make the appointment. This is our biggest complaint with your system or referrals.
Aug 8, 2024
Was there anything that you feel was outstanding?
Staff was very friendly and helpful
What could have been done to improve your experience?
No commit at this time.
Aug 5, 2024
Was there anything that you feel was outstanding?
I don't know about classifying as Outstanding but I would say from registration through my entire visit I felt I received very good service from every staff member. I'd also say that my wait time was minimal with each intervention....
What could have been done to improve your experience?
Please figure out how to expedite test results (X-Rays for instance) within 48 hours. It doesn't make sense to schedule PT appointments when you don't have a diagnosis. And, as a patient the wait time to get results only creates added stress. Out-source if you need to.
Aug 2, 2024
Was there anything that you feel was outstanding?
Stacy Crane and entire staff are very professional and pleasant, I feel confident that I’m receiving high quality care. The nurse how takes the blood samples is always very cheerful and pleasant, not to mention the best at pain free draws.
What could have been done to improve your experience?
Nothing comes to mind
Jul 25, 2024
What could have been done to improve your experience?
Listening to patient rather than pushing d standard recommendations
Jul 25, 2024
Was there anything that you feel was outstanding?
There is such a smooth working balance between everyone.....very calm and peaceful.
Jul 23, 2024
Was there anything that you feel was outstanding?
Getting an appointment when needed is good. Wait times are very short. Communication with the med staff is always good.
Jul 19, 2024
Was there anything that you feel was outstanding?
Care received and extent of testing/referrals to help me get the care I needed.
What could have been done to improve your experience?
Whoever Mid Michigan uses to read their ultrasounds and X-rays takes a horrific amount of time to get the results back. It took 2 weeks for my first ultrasound results, 8 weeks for my second. Now I have been waiting 2 weeks for my X-rays, still waiting.
Jul 16, 2024
Was there anything that you feel was outstanding?
Stacy is very personable. She started the visit with a friendly question, a conversation
Jul 5, 2024
Was there anything that you feel was outstanding?
Your internet didn’t fail. I have been wry disappointed with this facility. You cannot see your primary provider when needed. You have to call for a same day appointment at 7 am. By the time you get through waiting for someone to answer the phone the same day appointments are all filled up. Terrible way of running a medical clinic. Makes me wonder why we have primary doctors if we can’t even see them when needed.
What could have been done to improve your experience?
Bring back regular office scheduling
Jun 27, 2024
Was there anything that you feel was outstanding?
Staff was friendly and helpful. They all followed up with the results of the tests.
What could have been done to improve your experience?
Nothing, leave it alone!
Jun 21, 2024
What could have been done to improve your experience?
Nothing everything was great
Jun 20, 2024
Very helpful & informative about my problem and gave me some insight & advice on how to help my situation.
Jun 20, 2024
Was there anything that you feel was outstanding?
Very informative and patient with me on the questions I asked
Jun 19, 2024
Was there anything that you feel was outstanding?
promptness , efficient
What could have been done to improve your experience?
More complete exams should be done annually. I realize that this is a Medicare problem and they should so away with wellness checks and complete physicals instead.
Jun 14, 2024
Was there anything that you feel was outstanding?
Stacy crane
What could have been done to improve your experience?
The appointment was only available 2 months out.
Jun 13, 2024
Pure perfection, Dr. Crane, goes above and beyond for her patients!!! I'm very glad she is my provider!!!
Jun 13, 2024
Was there anything that you feel was outstanding?
Dr. Crane, has shown compassion, and has tried her best to give the best quality, and help that she can do!!! She is outstanding within her self, and the compassion towards her patients!!!
What could have been done to improve your experience?
I find no fault with anyone who works within the My Michigan working family!!!!
Jun 10, 2024
Was there anything that you feel was outstanding?
Stacey trys to answer all your questions
What could have been done to improve your experience?
Nothing this time
Jun 7, 2024
Was there anything that you feel was outstanding?
Overall care is outstanding.
Jun 6, 2024
Was there anything that you feel was outstanding?
The receptionist was awesome I forgot my paperwork and needed to return home to get it. She was very understanding and helpful.