Lyerly Neurosurgery
800 Prudential Drive, Suite 1100
Jacksonville, FL 32207 Directions
4.9 out of 5
11,546 verified ratings
11,546 Ratings, 6,450 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Oct 26, 2025
Kara Shaffer, APRN
Kara at Lyerly is so very helpful and compassionate. She has been quick to acknowledge the pain that I have been in with my compression fractures and has reassured me during each appointment. Kara has answered all of my questions and the questions my family members have had expertly and in terms that are really easy to understand. I am really thankful to be in her care and truly appreciate her.
Oct 26, 2025
Called to office on time.
Never felt like Kara was in a hurry
My story was actively listen to.
Oct 25, 2025
Michael and Candace are very professional. They answer all my questions and support Dr [last name].
Oct 25, 2025
Great care!
Oct 25, 2025
Everyone is great
Oct 25, 2025
Efficient, professional and kind staff.
Oct 25, 2025
They did a great job . Happy with my results
Oct 25, 2025
I love the staff and the wonderful doctor. I felt comfortable and I can trust the doctors and staff. Also very clean and friendly environment
Oct 25, 2025
service was efficient. The representatives were kind and the physician was pleasant and knowledgeable
Oct 24, 2025
Everyone was friendly & professional. Appointment visit was very informative, explaining everything & answering all our questions. Would recommend this practice to anyone.
Oct 24, 2025
It seems that the people really care.
Oct 24, 2025
The office staff were very nice and informative. Dr Hanel is extremely nice and very informative.
Oct 24, 2025
Very friendly staff
Oct 24, 2025
Everyone in the practice is very courteous and helpful. Everyone is well informed and well-schooled in the procedures that the office follows.
Oct 24, 2025
I am so impressed by how organized the hospital is, everyone that I’ve met is friendly knowledgeable and put me completely at ease with my upcoming surgery.
Oct 24, 2025
Very professional and easy to understand.
Oct 23, 2025
All members listen to my situation and need to be helped. I am not pushed aside or made to wait for an appointment no matter how long it may take. I have have nothing but compliments for the team that has helped me.
Oct 23, 2025
Everyone was very polite and efficient.
Oct 23, 2025
Friendly, took time to explain procedure step by step
Oct 23, 2025
Very nice staff, surgery scheduled in a short time.
Oct 23, 2025
Friendly, knowledgeable
Oct 23, 2025
Excellence in sound and professional communication and medical skills
Oct 23, 2025
High Wislity Medicsl Cate
Oct 23, 2025
Great service kinda caring and patient, explained everything n took the time to make sure I understood everything.
Oct 23, 2025
Dr Hanel is a doctor who listens carefully to patient questions, and gives clear and concise answers. His bedside manner is calming and pleasant—even delightful—exactly what I needed in a stressful time in my life. He is one-of-a-kind in the medical profession!
Oct 23, 2025
The personal service we got, the doctor explained every step and was excellent
Oct 22, 2025
Dr Hanel great. Explained everything
Oct 22, 2025
Your expertise in neurosurgery has, arguably, extended my life.
Oct 22, 2025
I had my 1st back surgery, lamenectomy, with the Lyerly group in the 80’s with Dr. [full name], a 10+ surgeon. Then again in 2018 with Dr. [last name], a 10+ surgeon. I have great regard for the Lyerly Group and would not use any other practice. I have referred many to the practice over the years with great confidence in the doctors expertise and skills. The staff has always been what a good staff should be. Kara saw my husband 10/21 and we felt she was very thorough and very kind to my husband in all his stories and questions, as well as mine. She is also a 10+ and we will meet Dr [last name] on Monday for consultation and expect nothing less.
Oct 22, 2025
His honesty
Oct 22, 2025
Very professional at every step of the way by everyone involved. On top of that, everyone was truly caring.
Oct 22, 2025
Everything about the service from the Doctors, PA"s and the Nurses.
Oct 22, 2025
Knowledgeable, professional, taking time to explain & answer questions
Oct 22, 2025
I love doctor [last name] and his staff they are a great team very friendly very professional they are very knowledgeable about your procedure they get you in and out in no time doctor [last name] Candace and Danielle is no joke I love them
Oct 21, 2025
The doctor and the p a were very professional
Oct 21, 2025
Service is prompt and thorough. Heather Bean is the Best Surgical PAs that I have met. She always has a friendly smile and cheerful. She listens to the patient's concerns and health issues. She is very knowledgeable about her field of work. She spends time to explain the patient's condition and course of action. She gives patient's time to ask questions and does not mind answering them. She never acts like she has to rush the patient's visit. She truly cares about patients. She is the type of Surgical PA that you don't mind seeing.
Oct 21, 2025
Listen to people and don't just rush them in and out.
Oct 21, 2025
I like the way that my health care needs are addressed in a business like manor with obvious care that I am getting what I am having explained to me. From the Physician to the MA, the whole team is responsive to my needs.
I like the fact that I don't have sit in the waiting room for a long time waiting to be seen. I like that post surgery some of the follow up appointments are by telephone.
Oct 21, 2025
Easy to connect with office very friendly!.Great surgeon,!,
Oct 20, 2025
Everyone is so kind. They give you time as a patient and listen to what is going on in the patient's body.
Oct 20, 2025
Dr. Hanel was very nice. He treated me as if I was his own mother. I can't tell you how much I appreciate such comforting care. Highly recommend. The whole office was wonderful, from the receptionist that helped make my appointments and the nurses who took care of me. Just wonderful caring people
Oct 20, 2025
Takes a genuine interest in seeking relief for me. Friendly professional staff.
Oct 19, 2025
Staff is friendly, warm and professional. The dr was very thorough. Explaining the procedure and how it would be performed and the risks involvef
Oct 19, 2025
Very professional and friendly.
Oct 19, 2025
Professional and courteous!!!
Oct 19, 2025
Friendly, helpful, professional staff.
Oct 18, 2025
No disappointment. Awesome
Oct 18, 2025
Everyone is also so friendly and helpful!!
Oct 17, 2025
Wry professional front office and medical staff
Oct 17, 2025
I had an appointment with K Shaffer. She was very helpful and explained all my concerns and questions.