HEATHER BEAN
4.8 out of 5
455 verified ratings
1 Location
800 Prudential Drive, Suite 1100
Jacksonville, FL 32207
455 Ratings, 258 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
May 21, 2025
Efficient and on time appointments.
May 17, 2025
Friendly and caring staff.
May 17, 2025
The care and treatment of your patients.
May 16, 2025
shuttle from parking garage to wheelchair to office were very helpful as it is difficult for me and my husband to walk that far to the clinic. Staff was very polite and helpful. We saw Heather PA for Dr. [last name]. Appt. for my husband and myself---was very thorough. Was prepared when she walked into the exam room. Very pleasant putting us at ease immediately. Covered all the bases that we felt needed to be covered at the time. sent in requests for XRay, MRIs for my husband, I was to be scheduled for full spine mylogram. Was escorted in wheel chair back to lobby -picked up by shuttle-deliebred to our car. The very next day, I received call from Baptist and got those tests scheduled. Very pleased with visit. .
May 14, 2025
Great fast service
May 7, 2025
She was polite, professional and informative... a very good representative of your company.
May 5, 2025
Everyone was very professional, timely and informative. Top notch all the way.
May 3, 2025
Everyone is very knowledgeable and compassionate.
Apr 30, 2025
Great Drs
Apr 29, 2025
Friendly and professional
Apr 26, 2025
Staff is friendly, helpful, and pleasant. Facility is clean and comfortable. Appointment punctuality is usually good.
Apr 26, 2025
Friendly staff. The PA Heather was so kind and listened and gave information. I know that sounds basic but when you’ve been brushed off since August??? It was a very great appt. And the views are amazing!
Apr 23, 2025
The professional and compassion staff assisted me and I feel they will help me feel better although it may take some time.
Apr 23, 2025
everything
Apr 19, 2025
I’m treated with respect and honesty. Dr [last name] has done 3 of my procedures and I have no complaints. He is kind, knowledgeable, funny and has a great bedside manner. He is a great doctor and listens to me. Heather Bean is also great. She can stop on a dime and redirect her thoughts to other issues. She is super nice and friendly and I enjoy my visits. Erika is on top of her game and very nice to work with. All of together make a fantastic team and glad they can help me.
Apr 17, 2025
very friendly
Apr 11, 2025
Professional, thurough,and courteous.
Apr 8, 2025
Very courteous, concern for my needs, knowledgeable and friendly
Apr 5, 2025
Everyone was so helpful and courteous. Dr. and staff was very informative. They made sure I was aware of all things associated with my procedure.
Apr 4, 2025
Dr [last name] and Heather were excellent! They explained my upcoming procedure in detail and answered all my questions. Office staff was helpful and arranged for pre-op tests to be done that day at the hospital. Great experience !
Apr 2, 2025
Prompt reply from the medical staff.
Apr 1, 2025
Friendly, knowledgeable, professional staff.
Mar 6, 2025
Excellent service and very informative and supportive.
Feb 27, 2025
Thank you Dr. [full name] for your blessed hands thank you Heather Bean for your motherly love and patience to always explaining every details to me. Thank you for always answering my questions when I send out a notice to call me in distress. Thank to Erica [last name] for always responding back with answers. You are a awesome MA! What a great team. I love you guys what good customer service. This is my second surgery with Dr. [last name] different injuries but he always solve my problems . What a GREAT Neurosurgeon! I recommend his whole team to my family, friends, neighbors and church members!
Feb 26, 2025
It is such a pleasant enviorment and I feel welcomed everytime I hav an appt.
Feb 25, 2025
Efficient, courteous, straightforward. Talented
Feb 25, 2025
Everyone was very friendly and helpful.
Feb 21, 2025
Staff went above and beyond staff worked together very smoothly as a tea. They also took me early. Everything was clearly explained and all questions were answered well, as I would expect from such a well-regarded practice.
Feb 18, 2025
Expertise
Jan 25, 2025
Superior
Jan 22, 2025
Competent Doctor s and nurses
Jan 18, 2025
I was impressed from when I checked in to meeting the PA to meeting the Surgeon to meeting Scheduling with the knowledge and familiarity everyone had with my information/case.
My visit was extremely efficient and professional.
Jan 18, 2025
Friendly, efficiency. My issue was thoroughly explained.
Jan 15, 2025
Everyone was very helpful and straightforward.
Dec 17, 2024
Personal care. Dialogue among PAs, Doctors and patients. Preparation by medical staff concerning patient conditions. Minimal waiting time. Kindness & care to patients who don’t know what to expect. Great bedside (chair side) manner. THEY LISTEN & RESPOND.
Dec 14, 2024
Everyone was very professional. The doctor listened and answered all my questions. I would definitely recommend them.
Dec 6, 2024
Great and talented surgeon.
Dec 5, 2024
The staff made me feel confident about choosing them
Nov 23, 2024
Efficiency, knowledge and compassion of staff
Nov 22, 2024
Very knowledgeable professionals and helpful diagnosing my issues.
Nov 16, 2024
Easy access to services and Doctors.
Nov 15, 2024
It’s really good service all the way through from the time we got there till the time we left Doctor was able to answer our questions and we were just thoroughly impressed with how everyone treated us
Nov 12, 2024
Excellent staff and great Dr... highly recommend
Nov 12, 2024
Friendly staff that listens and understands my needs
Nov 9, 2024
Stayed in touch and answered concerns and questions.
Nov 9, 2024
You cared about how much pain I was in, and Heather talked to Dr [last name] then my surgery was performed that afternoon. I cannot express how thankful I am.
Nov 8, 2024
There are many reasons, start to finish.
Nov 1, 2024
Knowledge of issue and ability to schedule appointments.
Oct 29, 2024
The attention the professionals gave to my complaint's ( my pains )
Oct 15, 2024
Expert providers.