HEATHER BEAN

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4.8 out of 5

423 verified ratings

1 Location


Lyerly Neurosurgery

800 Prudential Drive, Suite 1100

Jacksonville, FL 32207

(904) 388-6518 Directions

423 Ratings, 237 Comments


The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Apr 17, 2025
very friendly

Mar 6, 2025
Excellent service and very informative and supportive.

Feb 27, 2025
Thank you Dr. [full name] for your blessed hands thank you Heather Bean for your motherly love and patience to always explaining every details to me. Thank you for always answering my questions when I send out a notice to call me in distress. Thank to Erica [last name] for always responding back with answers. You are a awesome MA! What a great team. I love you guys what good customer service. This is my second surgery with Dr. [last name] different injuries but he always solve my problems . What a GREAT Neurosurgeon! I recommend his whole team to my family, friends, neighbors and church members!

Feb 26, 2025
It is such a pleasant enviorment and I feel welcomed everytime I hav an appt.

Feb 25, 2025
Efficient, courteous, straightforward. Talented

Feb 25, 2025
Everyone was very friendly and helpful.

Feb 21, 2025
Staff went above and beyond staff worked together very smoothly as a tea. They also took me early. Everything was clearly explained and all questions were answered well, as I would expect from such a well-regarded practice.

Feb 18, 2025
Expertise

Jan 25, 2025
Superior

Jan 22, 2025
Competent Doctor s and nurses

Jan 18, 2025
I was impressed from when I checked in to meeting the PA to meeting the Surgeon to meeting Scheduling with the knowledge and familiarity everyone had with my information/case. My visit was extremely efficient and professional.

Jan 18, 2025
Friendly, efficiency. My issue was thoroughly explained.

Jan 15, 2025
Everyone was very helpful and straightforward.

Dec 17, 2024
Personal care. Dialogue among PAs, Doctors and patients. Preparation by medical staff concerning patient conditions. Minimal waiting time. Kindness & care to patients who don’t know what to expect. Great bedside (chair side) manner. THEY LISTEN & RESPOND.

Dec 14, 2024
Everyone was very professional. The doctor listened and answered all my questions. I would definitely recommend them.

Dec 6, 2024
Great and talented surgeon.

Dec 5, 2024
The staff made me feel confident about choosing them

Nov 23, 2024
Efficiency, knowledge and compassion of staff

Nov 22, 2024
Very knowledgeable professionals and helpful diagnosing my issues.

Nov 16, 2024
Easy access to services and Doctors.

Nov 15, 2024
It’s really good service all the way through from the time we got there till the time we left Doctor was able to answer our questions and we were just thoroughly impressed with how everyone treated us

Nov 12, 2024
Excellent staff and great Dr... highly recommend

Nov 12, 2024
Friendly staff that listens and understands my needs

Nov 9, 2024
Stayed in touch and answered concerns and questions.

Nov 9, 2024
You cared about how much pain I was in, and Heather talked to Dr [last name] then my surgery was performed that afternoon. I cannot express how thankful I am.

Nov 8, 2024
There are many reasons, start to finish.

Nov 1, 2024
Knowledge of issue and ability to schedule appointments.

Oct 29, 2024
The attention the professionals gave to my complaint's ( my pains )

Oct 15, 2024
Expert providers.

Oct 8, 2024
Everything

Sep 26, 2024
Heather was great and very informative.

Sep 7, 2024
Breen there 2 times ,

Aug 18, 2024
Fabulous personal

Aug 17, 2024
Professional Availability Caring attitude

Aug 16, 2024
Your service are very professional and generous whit the people. I said Thanks you very much for all you the team are doing for me, Blessings to all,,

Aug 14, 2024
Service was great.

Aug 12, 2024
Professional and caring staff.

Jul 31, 2024
the office staff was very personable and effiecent...the follow through was excellent

Jul 27, 2024
Professional and empathetic staff. Appointments are usually on time and thorough.

Jul 20, 2024
So professional Give Ms Erica, Dr. [ ] MA a raise???. She made the process so comfortable for me???.Also the young ladies at the front desk are amazing!!!

Jul 20, 2024
Everyone in the office was kind and very friendly. They were also organized and on time.

Jul 17, 2024
The staff

Jul 16, 2024
Every one was so friendly ,understanding ,answers all our question ,after all very good group of people .

Jul 15, 2024
My recent surgery was handled very well by courteous and professional staff. Everything went as it should have.

Jul 10, 2024
Professional & caring doctor & staff.

Jun 26, 2024
Very knowledgeable and accommodating staff. Treated my situation with kindness and respect.

Jun 19, 2024
The young lady that attended to me was friendly and helpful.

Jun 19, 2024
All my experiences there have been excellent. Heather was awesome. She listened and asked great questions and did a thorough exam.

May 23, 2024
Professional, caring staff.

May 22, 2024
Always thorough and professional.