The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Dec 17, 2025
Great communication and customer services
Dec 13, 2025
Very concerned about their patients. Act quickly to resolve the issues of the patients. Are very knowledgeable and are some of the top drs. in the country.
Dec 12, 2025
Friendly and courteous from the front desk to talking with the doctor. Lyerly group was highly recommended and I will continue to use them when the need should arise
Dec 12, 2025
Very efficient and on time. Love the big screens to see xrays and review with Doctor Shaw or his PA.
Nov 28, 2025
Everything about Dr. Andrew Shaw practice was excellent. Him, his staff were caring and listen to my concerns. I was given a good prognosis and trusted his experience doing this type of procedure. I'm still recovering and there not mayor complications as promise. If in the future, I need his help again I will definitely come back to him. Thank you very much.
Nov 28, 2025
Patient Care is excellent !!!
Nov 25, 2025
Dr. Shaw is the best! I have recommended him to several friends.
Nov 25, 2025
Dr Shaw showed and explained the issue with the MRI and how the surgery would go very thoroughly.
Nov 25, 2025
Doctors and support staff are very helpful answering any questions you may have.
Nov 23, 2025
Everything
Nov 21, 2025
Excellent Doctors ..prompt …listened …explained and gave answers ..
Nov 21, 2025
Friendly and prompt staff
Nov 21, 2025
The people. Dr Shaw, Erica, every single MA and nurse I encountered ….. A+. This was a fun, positive experience.
Nov 19, 2025
I liked Dr Shaw and his entire staff.
Nov 14, 2025
Dr. Andrew Shaw was phenomenal. He explained everything very well, and I could understand it. He has a plan for my health that I'm sure will get me back to 100%. Also, his office assistant Erica was EXTREMELY nice and accommodating. She was so great! If I could give Dr. Shaw and Erica a 100 instead of 10 I would.
Nov 12, 2025
Skillful, professional, polite.
Nov 8, 2025
Everyone was very professional and caring.
Nov 7, 2025
Caring, comprehensive, competent and complete At Lyerly everyone is focused on the patient.
Oct 31, 2025
Everyone is very helpful and kind. All my questions were answered and no question was deemed silly. A lot of time was spent with me until I was comfortable and satisfied.
Oct 30, 2025
It was a pleasure meeting Dr. Shaw. Im glad I have reconnected with Baptist. The department is as I remember with Dr. [last name]. Baptist has always been a step above the others and their services seem unchanged.
Oct 29, 2025
They have the best surgeon's. They get it done with only short wait.very good bedside manners. Staff is very friendly!
Oct 25, 2025
They did a great job . Happy with my results
Oct 15, 2025
Dr. Shaw is amazing! He relieved my back pain completely with surgery. The office is always very responsive and helpful.
Oct 14, 2025
Professional, compassionate, efficient
Oct 7, 2025
Dr. Shaw was very informative on my procedure. Erica was extremely helpful in scheduling my surgery by getting my approval from TriCare the very same day. Great team to work with. Highly recommend this group.
Oct 7, 2025
everyone was very accomadating
Oct 7, 2025
All the staff are polite
Oct 4, 2025
Dr. Shaw is professional, attentive and caring. I appreciate that he listens to my concerns and seeks to help find a solution.
I would recommend him and his team to anyone looking for a positive outcome.
Thank you, Dr. Shaw, for all of your help!
Oct 3, 2025
All are so very nice. Lyerly has a golden reputation for excellent medical care. Dr Shaw is the BEST
Sep 20, 2025
Your Medicare submission person, Jeanette, is outstanding. Kara saw the stability issue in my spine in about 5 minutes. JOI didn’t test that in over a year!
Dr Shaw is personable, professional and an excellent surgeon. He took the time to answer questions thoroughly and has n a manner easy to understand.
Erica, your scheduler, does a good job, but may be overly busy. All phone calls seem to route to her, in addition to her other duties.
Sep 19, 2025
Everything was awesome
Sep 18, 2025
Dr. Shaw explored my MRI with us in three dimensions. He asked questions about symptoms and completed a neuro exam. He read what I had done to try to alleviate my symptoms over the years.
He was so patient and intent on finding the actual cause of my pain/motor symptoms.
Afterwards he acted quickly to schedule surgery.
He is very professional and friendly.
His Medical Assistant was very helpful.
Sep 16, 2025
Highly attentive and well run team. Dr. Shaw is great - very personable, takes his time explaining things and answering questions. I routinely recommend Lyerly NSGY to others.
Sep 12, 2025
The staff was very nice and explained everything.
Sep 10, 2025
It worked ! Dr Shaw and Heather were thorough in explaing the procedure, how it went, and the healing process
Sep 10, 2025
Friendly knowledgeable staff who listen to your concerns and respond to w.
Sep 10, 2025
Knowledge and confidence
Sep 9, 2025
Always professional and informative
Sep 9, 2025
Very efficient and friendly..
Sep 6, 2025
Very easy to communicate with the medical team. Erica and Dr. Shaw are very helpful.
Sep 6, 2025
Very likeable and knowledgeable doctor
Sep 6, 2025
Good communication, Ontime appointments with generous amount of time, informative and all questions answered in an understandable way. Very friendly and helpful staff
Sep 5, 2025
Everyone is very nice. Medical information is provided in a way that is very understandable and clear. Dr. Shaw is very thorough and is very trustworthy.
Aug 30, 2025
Dr. Shaw did amazing work on my C3/4 fusion. He is a great professional and always answered my questions!
Aug 29, 2025
The doctor explained everything I need to know
Aug 29, 2025
Awesome service!
Aug 29, 2025
Thorough and professional care.
Aug 27, 2025
We got in and got out quickly and we appreciated that as my husband was in pain with his back, Dr Shaw was pleasant but talks a little too fast for us to understand. Joel with the back brace was great yesterday came to our home to check up on husband to make sure he was wearing it correctly. All in all a good visit, we were happy with Dr Shaw.
Aug 27, 2025
Dr and staff outstanding.
Aug 23, 2025
Dr. Shaw was great. He was timely and explained everything in a way my wife and I understood. He answered all questions completely,