The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Feb 21, 2026
Dr Shaw is a great surgeon, I would recommend him to everyone.
Feb 21, 2026
Thoroughly prepared advice from Dr. Shaw describing the procedure along with risk and benefits.
Feb 20, 2026
Knowledgeable, listened, and created a plan of action to find the source of the pain.
Feb 14, 2026
Everyone is always so friendly helpful. I never have to wait too long. Everybody is so friendly. It's just an amazing place to go. Nbc net
Feb 12, 2026
Dr Shaw is very professional and explains in detail. The surgery so far has been a success without any complications the staff and personnel have been great and I would use again.
Feb 9, 2026
It was explained very clearly what was happening and what would happen from the beginning all the way through recovery. I was very satisfied with Dr. Shaw and staff.
Feb 9, 2026
The Doctor explains everything so well where you can understand it. The PA’s and other assistants are awesome down to the sweet lady that scheduled the surgery. Everyone is so nice and caring. You can almost always get someone on the phone and if not when you leave a message you actually get a call back! So much better than the “other” big hospital and group of doctors!
Feb 3, 2026
Great staff….Dr Shaw was wonderful. Very kind, explained everything….answered questions
Feb 3, 2026
Ease of getting appointment.
Jan 31, 2026
Direct and professional...the only problem we had was finding the office. Told us exactly what had to be done and gave us the options to make our own minds up if we wanted to go ahead with surgery, which we did.
Jan 30, 2026
I like that Lyerly Neurosurgery is very focused on my comfort. I am asked about how I am feeling where and how I hurt. Everyone is very nice and friendly.
Jan 30, 2026
I had very little post op pain
Jan 30, 2026
Caring in every aspect of. Extremely thorough with schedules and information
Jan 28, 2026
From Start to finish it was top notch service. I felt very comfortable from the moment I started. The pre-op, procedure, post-op, and follow-up I was always informed.
The staff, Dr Shaw and hospital staff went out of their way to make sure I was 100% prepared for this procedure.
Jan 23, 2026
Everyone is very nice, friendly and knowledgeable 🤗.
Jan 23, 2026
Everyone is so efficient and professional I would recommend them to anyone.
Jan 22, 2026
Dr. Shaw and his Medical Assistant, Erica, were absolutely fantastic. Erica was responsive and fit me in to see Dr. Shaw within a day of our conversation. My appointment with Dr. Shaw could not have run more smoothly. His personable, knowledgeable and professional demeanor left me feeling heard, encouraged and hopeful about my next step which will involve surgery. I am grateful to have met both Dr. Shaw and Erica and know I will be in great hands as I navigate my journey before, during and after my surgery.
Jan 21, 2026
What a wonderful group of people! From the moment I walked in and was warmly greeted by Max at the front desk to all of the medical assistance and of course Dr. Andrew Shaw. Was so warm and friendly and made me feel so comfortable and welcome. I was called back to the exam room at the exact time of my appointment and had my vitals completed right away. I was seen by the doctor immediately after, everything was so efficient! Dr. Shaw is amazing, such a brilliant and kind man, he took the time to explain the issues with my cervical spine and come to the best solution to keep strong and healthy.
Jan 19, 2026
Dr. Shaw was very personable and explained everything to me so I understood what was going on.
Jan 18, 2026
Dr Shaw is awesome and talks to me so that I understand what he is talking about.
Jan 17, 2026
Easy scheduling great staff and quick and informative physicians.
Jan 13, 2026
Everyone from the front desk to the provider was very kind and professional. Dr. Shaw and his staff treated me with respect and the wait time was minimal. Great bedside manner.
Jan 13, 2026
Friendly staff, doctor was very thoroughly, service was not rushed
Jan 12, 2026
Dr Shaw is very thorough, and he made sure we understood all of our options. He is a straight shooter. Both my wife and I were very impressed with our visit.
Jan 9, 2026
Dr. Shaw was very concerned about the issues my brother has. He let him know what he could do for him but also letting us know that he would not be 100% but he gave us hope that he would be as good as he could get him.
Jan 9, 2026
Staff and Dr. Shaw were very helpful and made my visit enjoyable. Dr. Shaw was knowledgeable about my problem and gave me helpful information.
Jan 6, 2026
Friendly, helpful, and great communication
Jan 6, 2026
Dr Shaw explained precisely what was on my MRI.
He answered most of my questions without my having to ask!
Everything he said made such perfect sense to me. I clearly understood what was causing my pain.
Jan 6, 2026
So professional!!
Jan 1, 2026
I appreciated how the doctor explained my condition and why he recommended the direction of my treatment.
Dec 31, 2025
The customer service and professionalism of the staff made me feel comfortable and safe in my care.
Dec 30, 2025
Everything
Dec 30, 2025
From my first meeting with Heather, I felt like I was being heard. And I feel like they prescribed the best solution to my problem. Everyone involved from the people at the front desk to the pas to Dr. Shaw. I feel did a very good job.
Dec 29, 2025
I had a telephone conversation with Dr. Shaw and he called me right on the appointment time. He asked me the important questions and listened to my concerns. He explained what I needed to know to continue progress in my recovery. He is very kind and compassionate.
Dec 17, 2025
Great communication and customer services
Dec 13, 2025
Very concerned about their patients. Act quickly to resolve the issues of the patients. Are very knowledgeable and are some of the top drs. in the country.
Dec 12, 2025
Friendly and courteous from the front desk to talking with the doctor. Lyerly group was highly recommended and I will continue to use them when the need should arise
Dec 12, 2025
Very efficient and on time. Love the big screens to see xrays and review with Doctor Shaw or his PA.
Nov 28, 2025
Everything about Dr. Andrew Shaw practice was excellent. Him, his staff were caring and listen to my concerns. I was given a good prognosis and trusted his experience doing this type of procedure. I'm still recovering and there not mayor complications as promise. If in the future, I need his help again I will definitely come back to him. Thank you very much.
Nov 28, 2025
Patient Care is excellent !!!
Nov 25, 2025
Dr. Shaw is the best! I have recommended him to several friends.
Nov 25, 2025
Dr Shaw showed and explained the issue with the MRI and how the surgery would go very thoroughly.
Nov 25, 2025
Doctors and support staff are very helpful answering any questions you may have.
Nov 23, 2025
Everything
Nov 21, 2025
Excellent Doctors ..prompt …listened …explained and gave answers ..
Nov 21, 2025
Friendly and prompt staff
Nov 21, 2025
The people. Dr Shaw, Erica, every single MA and nurse I encountered ….. A+. This was a fun, positive experience.
Nov 19, 2025
I liked Dr Shaw and his entire staff.
Nov 14, 2025
Dr. Andrew Shaw was phenomenal. He explained everything very well, and I could understand it. He has a plan for my health that I'm sure will get me back to 100%. Also, his office assistant Erica was EXTREMELY nice and accommodating. She was so great! If I could give Dr. Shaw and Erica a 100 instead of 10 I would.