The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Dec 24, 2025
quiet , spacious waiting area..... consummate professionals ..... efficient and courteous reception and phone voices.....thorough preparation and counseling.
Dec 16, 2025
Everything! Doctor and staff are absolutely outstanding. During my pre-op visit they answered EVERY question that I had and about the upcoming surgery. On top of their professionalism they are very pleasant and friendly to interact with. I couldn't ask for more!
Dec 16, 2025
Very caring and considerate, Listened to my concerns and explained everything to me in layman’s words.
Dec 10, 2025
Looking forward to scheduling my next procedure. Thank you
Dec 10, 2025
Friendly staff, and very knowledgeable docs that take the time to fully explain every detail.
Dec 9, 2025
Professional
Informative
Dec 9, 2025
Great communication.
Dec 9, 2025
Very professional. I felt my questions were thoroughly answered.
Dec 9, 2025
Very attentive. Courteous!
Dec 9, 2025
Friendly, efficient staff willing to take the extra steps to ensure your experience is a good one!
Dec 9, 2025
Great staff. Dr. Wallace is excellent.
Dec 6, 2025
ease of making the appointment and quick response time
Dec 5, 2025
Dr. Wallace is very knowledgeable and kind
Dec 5, 2025
The BEST experience I have ever had with the Dr and entire team. I will highly recommend all to go to Baptist!
Dec 3, 2025
Personal touch
Dec 2, 2025
Staff was polite, efficient and organized. They were dressed like professionals and did not have random street clothes on and jewelry, long dagger nails or stage-like make-up. Wait time in the lobby was minimal which means the scheduling is done properly. I was able to fill out forms at home in advance on my computer so I did not have to do it when I arrived at the office. the Dr was friendly, professional and treated me with respect and did not talk down to me. I did not feel rushed thru the appointment. All my questions were answered. The lobby was clean and not over crowded.
Dec 1, 2025
Very professional staff. Answered all of my questions patiently and were very thorough.
Nov 25, 2025
Candace always responds to my requests. She’s invaluable to Dr. Wallace.
Nov 22, 2025
Fast informative serviice
Treatment plan is wellplaned and discussed.
Nov 19, 2025
Every person from the check-in desk to Dr. Wallace was pleasant, helpful and knowledgeable. I felt comfortable and educated throughout my office appointment and with decisions reached.
Nov 19, 2025
I've had nothing but great service by your group. From doctor [last name]'s expert diagnosis and plan of action after my strokes, to doctor Wallace's call discussing my back surgery. He really made me feel I was in great hands. The first doctor at UF Shands wanted to do a 2 day surgery with a day gap for my 9 surgery. His surgery, if needed, was an outpatient 2 hour surgery.
Nov 18, 2025
Staff
Nov 15, 2025
Dr Wallace very engaged, professional & answers all questions
Nov 12, 2025
she was patient and knowledgable
Nov 12, 2025
Dr Wallace operated on my back twice this year (my choice to try the lesser surgery first) and the post surgery has been outstanding. From my initial lack of pain post surgery to my now walking easily without the aid of a cane, I could not be happier. [full name] is equally qualified as Dr Wallace's assist in surgery...his sincere concern and helpful direction during the first few months was excellent. Also, Dr [last name] recently performed pituitary gland surgery on a close friend...I was with her during the operation and 4 days in the hospital. All I can say is I have never seen a doctor so caring while a patient was recovering. He visited twice daily to insure her recovery was on track...happy to report she is doing very well and her Cushings Disease is finally gone. His assistant Marcia is simply incredible...what a team. Lyerly is the best!
Nov 7, 2025
Dr. Wallace has straightforward and documented proof in his procedures and his approach towards my issue.
Nov 5, 2025
Thorough and very informative regarding procedures and options. Communication is top notch.
Nov 5, 2025
Very impressed with Dr Wallace , took the time to explain everything to me and even included a video so I would understand exactly what they will be doing .
Nov 4, 2025
Thank you for a very thorough and speedy response. It was only 1 hour that I received all of my information regarding testing & scheduling & testing for my surgery.
Nov 4, 2025
Expertise and conservative treatment.
Nov 4, 2025
The staff is professional. Answer as many questions as they can. Refer you to videos to educate you on your specific issue and what the Dr will do to repair it.
Nov 2, 2025
It was finally nice to speak directly with Dr. Wallace.
Oct 25, 2025
Efficient, professional and kind staff.
Oct 14, 2025
Staff was nice and very thorough.
Oct 10, 2025
Excellent experience all around! Thank you for providing such wonderful and caring doctors and staff.
Oct 7, 2025
Great service
Oct 1, 2025
Always willing to call back for questions from ud
Oct 1, 2025
everthing was wonderful
Sep 30, 2025
Knowledge
Sep 24, 2025
Professional , efficient and compassionate
Sep 24, 2025
Thorough evaluation with options for treatment. Dr. Wallace was excellent. Everything from the front desk to practitioner evaluation was superb.
Sep 23, 2025
Professional, Dr Wallace explained thoroughly! Video very helpful
Sep 23, 2025
They’re professional, efficient and respectful
Sep 16, 2025
Competent efficient latest equipment
Sep 11, 2025
The staff & Dr. Wallace took the time to thoroughly explain the procedure that I needed. Dr. Wallace went through an upcoming procedure step by step, he was excellent.
Sep 10, 2025
Dr. Wallace explained how the pros and cons of my procedure. He said that this procedure was MY decision and that is very important. He also explained how my procedure would be done and what to expect.
Sep 10, 2025
Knowledgeable, patient, caring personnel. Dr. Wallace explained all options carefully and spent time answering questions and concerns. I was extremely pleased with the staff and facility at Liverly.
Sep 10, 2025
No nonsense without tons of visits before you do anything.
Sep 10, 2025
Thorough explanation of my condition and the choices I have for correcting same