The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Apr 24, 2026
Very professional & answered all of my questions spot on!!
Apr 24, 2026
I have had three lumbar surgeries at Lyerly. Very professional and very skilled
Apr 24, 2026
All the staff were very friendly. the Dr. Kara was very through and explained everything in term I could understand.
Apr 16, 2026
Great garnet by office and medical staff.
Apr 16, 2026
Very responsive and informative
Apr 16, 2026
Excellent and thorough
Apr 15, 2026
I don't know. My first visit was very good. Hopefully, that will be continued. The PA was very informative. Very impressed so far
Apr 15, 2026
Staff
Apr 11, 2026
Very knowledgeable, explained very well!
Apr 11, 2026
It was the first time that my spine problem was truly explained to me in words and pictures on the computer. Instead of just saying that I am just getting old, now I know exactly what is causing my endless pain and now I know that I may have some options to make my condition somewhat less painful. The PA is a great asset to your group. I am so grateful to her. Thank you ๐
Apr 10, 2026
Nice people
Apr 9, 2026
Friendly and helpful front office personnel...on time appointment w/the doctor ( actually, got in a little earlier than the appointment time)...outstanding nurse practitioner ( correct title ?) that took her time explaining and showing me on the monitors, the results of my MRI. In fact, her explanations and answering of my questions were so thorough that I told her I did not need to discuss w/the surgeon. I do not have a serious condition and what we discussed put me at ease and allowed me to develop a plan of caution and exercise to alleviate my back pain while strengthening my body to aid in further injury protection. Very comprehensive and helpful discussion ! A real win-win for the doctor/patient relationship ! Very impressed !
Apr 8, 2026
It was my first visit. The receptionist was on her game. She was knowledgeable and so polite. The MA was making too. I am terrible with names but the APRN I saw looked at my MRI the night before. She caught things that the tech who read it did not catch. I feel safe in their hands!
Apr 8, 2026
Dr. [last name] is great. Kara was great last week. Everyone at Lylerly has been very helpful, especially the person who got me in to be seen by Kara on 3/30/26. I cannot remember her name right now.
Apr 3, 2026
Everything from receptionist to the doctors
Apr 2, 2026
Kara is wonderful! Very caring patient and compassionate! I have complex issues; and she took the time to listen and understand my challenges.
Apr 2, 2026
Kara was great. She explained everything well and took time to answer all my questions
Mar 29, 2026
Kara was very knowledgeable and helpful with the plan for moving forward.
Mar 28, 2026
I had several appointments with Lyerly within the past month. Their people was friendly professional and punctual. The parking garages were close at hand, big plus.
Mar 27, 2026
The PA was extremely knowledgeable and thoroughly went over my imaging.
Mar 27, 2026
They made the process to be seen and referred for imaging seamless. The staff was friendly and the providers are professional and warm.
Mar 27, 2026
Always Professional And Takes Good Care Of Your Issues !! ๐๐ป
Mar 20, 2026
Everyone is very professional while being kind and consederent.
Mar 19, 2026
Communication
Mar 19, 2026
Available appointments, staff is pleasant and appointments are timely. Thorough descriptions of situation in layman terms. Questions answered in detail.
Mar 19, 2026
Expert and Professional
Mar 19, 2026
The caring atmosphere!
Mar 18, 2026
The PA is very nice and explains everything thoroughly and ask questions and I can ask her questions when itโs a very good relationship to have with someone in the medical team.
Mar 18, 2026
Good carring staff. Excellent surgeons.
Mar 18, 2026
Everything!!!!!
Mar 16, 2026
From the checking process through the nurses are very kind and professional. I visited with the P.A. Kara and she was very nice and friendly. She reviewed my information and determined that I needed an updated MRI. She reviewed the information the doctor had discussed with me prior. Now I just need to determine if I will have the surgery soon or later.
Overall I would highly recommend the professionalism and understanding I received from Dr. [last name]โs staff. They were great!
Mar 14, 2026
Being able to do virtual appointments and the nurse practitioner that I have been seeing is really great. Never seems rushed and answers all my question without making me feel dumb for asking. Very pleasant experience.
Mar 14, 2026
Staff is very nice and accommodating.
Mar 12, 2026
Very professional and knowledgeable
Mar 11, 2026
I was able to get an appointment approximately one week after being referred. I had no wait time when I arrived. The P.A., Kara, who met with me pulled up my recent MRI results and very thoroughly explained what it showed in language that was clear to me. I learned things about my back that had never been explained to me before. She took her time and answer all of my questions. The neurosurgeon who was assigned my case is very highly rated and has a lot of experience performing the procedure that I'llbe having.
Mar 10, 2026
Excellent customer service provided. Short waiting time before seeing doctor. Love the way options were explained, and I could understood what is needed.
Mar 10, 2026
Check-in was smooth and Dr [last name]'s nurse practitioner Kara was very thorough. Only the preliminary appt before seeing Dr [last name]. So far so good.
Mar 8, 2026
The results of two prior back operations were
Wonderful. Looking forward to what can be done with my present problem.
Mar 6, 2026
Very thoughtful and asked me several questions. Quickly to react.
Mar 5, 2026
I have already given you business card out to a neighbor...
Mar 3, 2026
Well, I have only had one visit and everyone was very helpful and happy. It was a pleasure meeting everyone. Such great attitudes!
Mar 1, 2026
Liked the NP, Kara, very, much. She spent time to figure out my case and explained best she could without the MRI from Michigan. Ordered a new one at Baptist.
Feb 28, 2026
Kara was kind, considerate and willing to listen! Looking forward to next appointment after MRI of my back.
Feb 27, 2026
The thing I liked best was APRN K. Shaffer was able to answer questions for me for my back that finally put me at ease and peace.
I have been going to specialist after specialist because I couldn't understand why with the pain I've been going through that they wouldn't do surgery on me.
Ms. Shaffer explained everything to me in a way that I could understand.
She took plenty of time to makesure that I had all the answers I needed.
I'm very grateful to her.
Feb 26, 2026
PA Kara Shaffer was very caring and also very thorough!
Feb 26, 2026
The staff listens to the patient.
Feb 21, 2026
Courteous and polite.
Feb 21, 2026
Didnโt have to wait long for an appointment seen the nurse practitioner