The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Dec 26, 2025
Very easy to get an appointment and then they listened to all my concerns and were very thorough in ordering tests to diagnose. Highly recommend
Dec 20, 2025
The facilities were very nice and clean! Everyone from the front desk, to the nurse were very friendly and helpful! The PA, Ms Shaffer was outstanding. She listened to me and was very thorough and ordered further tests to help.
Dec 18, 2025
Kara was great and really listened to me and my concerns.
Dec 17, 2025
We had minimal wait time. The NP was very knowledgeable and explained all details clearly.
Dec 16, 2025
Caring and concerned
Dec 15, 2025
Fast, polite service.
Dec 12, 2025
Great team!
Dec 8, 2025
Very informative with all concerns and questions.
Dec 5, 2025
Pleasant registration staff, timely being seen, and Kara was very thorough.
Dec 5, 2025
Kara had a positive attitude that I can be helped.
Dec 4, 2025
Initial consultation with the PA was awesome. She’s great. Let’s see how it goes from here.
Nov 29, 2025
The PA was friendly and knowledgeable and we worked out an action plan to address my issues and concerns.
Nov 26, 2025
Lyerly is top notch care for any neurosurgical issues. I wouldn’t go anywhere else. My PA Kara talked with me at length and explained everything thoroughly. She treated me intelligently and respectfully and was patient and un hurried. We reviewed my films and showed me exactly what was happening. I appreciated that very much. I’ve had 2 surgeries with Lyerly in the past and it was a 10/10 experience. Cannot recommend them highly enough.
Nov 24, 2025
Very knowledgeable and very professional. Kara is excellent.
Nov 23, 2025
I liked how easy it was to make an appointment and when I went to the appointment, I was brought back and seen pretty quickly. She was friendly and very informative.
Nov 21, 2025
The PA, Kara, spent a lot of quality time with me and HELPED me tremendously. She made me feel very valued as a patient and shared more knowledge about my condition than any medical person has. I truly value my relationship with this group and trust it.
Nov 21, 2025
Everyone was kind and helpful! No complaints at all.
Nov 14, 2025
Very friendly and professional staff!
Nov 13, 2025
Everyone is very informative. They explain everything very clearly.
Nov 13, 2025
Friendly staff, efficiency is making appointments and reassurance from PA Kara and her follow up with information on my X-Rays and making me my appointment to come see Dr.[last name] on 20th.
Excited to possibly be getting my stimulator that is not working removed soon.👏👏
Nov 12, 2025
Appointment was on time. Kara, APRN, was extremely helpful and answered all questions thoroughly & satisfactorily. It was a pleasant experience.
Nov 11, 2025
Was easy to get an appointment. MVR & x-ray scheduled quickly. Very professional
Nov 11, 2025
Kara was very through in going over my x-rays and mri. She explained everything in detail so that my husband and I could understand what was going on and what I could expect if I decided to go further with surgery with Dr [last name].
Nov 10, 2025
Kara was great. She explained my condition in detail and provided alternative options before jumping directly into surgery.
Nov 8, 2025
EXCELLENT personalized service!! Saw the ARNP Kara Shaffer, that works with Dr. [last name], and she was absolutely AMAZING!! Took her time to explain and present options, as well listened well to my concerns. We came BACK to Kara, for my concerns, after my husband had seen her early 2025. We were very impressed at that time with her knowledge and personalization of the issues. She truly is a gift to Dr [last name] and Lyerly.
Nov 8, 2025
Staff was polite and knowledgeable. Helpful and informative.
Nov 5, 2025
Arrived just a bit early for our appointment but was whisked in on time so appreciate no long sitting around. The NP, Kara, was outstanding. She was informative and very professional but personable. She explained my MRI results so I better understood my condition but also spent a lot of time listening to what I had going on medically and physically which was appreciated.
The office and the building in which it was located was very nice. Although it took several different elevators to get to my doctor's office from our parking place, the building is clean and modern and very pleasant.
Nov 3, 2025
knowledgeable and respectful
Nov 2, 2025
The nurse practitioner was thorough and listened to my concerns. I have confidence that the providers there will be able to handle my back problems.
Oct 28, 2025
I've been a patient for 20 yrs, y'all have always taken great care of me!
Oct 26, 2025
Kara at Lyerly is so very helpful and compassionate. She has been quick to acknowledge the pain that I have been in with my compression fractures and has reassured me during each appointment. Kara has answered all of my questions and the questions my family members have had expertly and in terms that are really easy to understand. I am really thankful to be in her care and truly appreciate her.
Oct 26, 2025
Called to office on time.
Never felt like Kara was in a hurry
My story was actively listen to.
Oct 24, 2025
It seems that the people really care.
Oct 24, 2025
Everyone in the practice is very courteous and helpful. Everyone is well informed and well-schooled in the procedures that the office follows.
Oct 22, 2025
I had my 1st back surgery, lamenectomy, with the Lyerly group in the 80’s with Dr. [full name], a 10+ surgeon. Then again in 2018 with Dr. [last name], a 10+ surgeon. I have great regard for the Lyerly Group and would not use any other practice. I have referred many to the practice over the years with great confidence in the doctors expertise and skills. The staff has always been what a good staff should be. Kara saw my husband 10/21 and we felt she was very thorough and very kind to my husband in all his stories and questions, as well as mine. She is also a 10+ and we will meet Dr [last name] on Monday for consultation and expect nothing less.
Oct 22, 2025
Knowledgeable, professional, taking time to explain & answer questions
Oct 17, 2025
Wry professional front office and medical staff
Oct 17, 2025
I had an appointment with K Shaffer. She was very helpful and explained all my concerns and questions.
Oct 17, 2025
Excellent team. Highly recommend
Oct 16, 2025
Always very attentive and helpful staff. Excellent communication skills.
Oct 15, 2025
Prompt, Professional, Knowledgeable, Helpful. I had a great experience.
Oct 15, 2025
Very Professional and informative. They let us think about each procedure before doing any surgery
Oct 11, 2025
So impressed with the professionalism and ability to convey my issues in a way that I can understand. Grateful for this awesome practice!
Oct 10, 2025
Very professional
Oct 9, 2025
The NP spent time with me, explained my images, and heard out my concerns. She was quick with the follow up she said she would do.
Front desk was kind, welcoming and my apt was on time.
Oct 3, 2025
Extremely professional and explained everything in detail. Answered all my questions and concerns. Never felt rushed
Oct 3, 2025
Great compassionate, professional care and consulting with Kara Shaffer APRN. Very impressed.
Oct 2, 2025
I arrived over an hour early for my appointment, and there were no issues. I was informed there might be a wait but that they’d call me back early if they could. They did, and I saw the nurse, who gave my case their full time and attention.
Kudos to Tera and Kara Shaffer. Both very professional.
Oct 2, 2025
Great visit. Friendly staff. They got me in and out quickly.
Oct 2, 2025
Took the time to explain all options for lower back pain procedures. Very professional .