The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Mar 29, 2026
Kara was very knowledgeable and helpful with the plan for moving forward.
Mar 20, 2026
Everyone is very professional while being kind and consederent.
Mar 19, 2026
Communication
Mar 19, 2026
Available appointments, staff is pleasant and appointments are timely. Thorough descriptions of situation in layman terms. Questions answered in detail.
Mar 19, 2026
Expert and Professional
Mar 19, 2026
The caring atmosphere!
Mar 18, 2026
The PA is very nice and explains everything thoroughly and ask questions and I can ask her questions when it’s a very good relationship to have with someone in the medical team.
Mar 18, 2026
Good carring staff. Excellent surgeons.
Mar 18, 2026
Everything!!!!!
Mar 16, 2026
From the checking process through the nurses are very kind and professional. I visited with the P.A. Kara and she was very nice and friendly. She reviewed my information and determined that I needed an updated MRI. She reviewed the information the doctor had discussed with me prior. Now I just need to determine if I will have the surgery soon or later.
Overall I would highly recommend the professionalism and understanding I received from Dr. [last name]’s staff. They were great!
Mar 14, 2026
Being able to do virtual appointments and the nurse practitioner that I have been seeing is really great. Never seems rushed and answers all my question without making me feel dumb for asking. Very pleasant experience.
Mar 14, 2026
Staff is very nice and accommodating.
Mar 12, 2026
Very professional and knowledgeable
Mar 11, 2026
I was able to get an appointment approximately one week after being referred. I had no wait time when I arrived. The P.A., Kara, who met with me pulled up my recent MRI results and very thoroughly explained what it showed in language that was clear to me. I learned things about my back that had never been explained to me before. She took her time and answer all of my questions. The neurosurgeon who was assigned my case is very highly rated and has a lot of experience performing the procedure that I'llbe having.
Mar 10, 2026
Excellent customer service provided. Short waiting time before seeing doctor. Love the way options were explained, and I could understood what is needed.
Mar 10, 2026
Check-in was smooth and Dr [last name]'s nurse practitioner Kara was very thorough. Only the preliminary appt before seeing Dr [last name]. So far so good.
Mar 8, 2026
The results of two prior back operations were
Wonderful. Looking forward to what can be done with my present problem.
Mar 6, 2026
Very thoughtful and asked me several questions. Quickly to react.
Mar 5, 2026
I have already given you business card out to a neighbor...
Mar 3, 2026
Well, I have only had one visit and everyone was very helpful and happy. It was a pleasure meeting everyone. Such great attitudes!
Mar 1, 2026
Liked the NP, Kara, very, much. She spent time to figure out my case and explained best she could without the MRI from Michigan. Ordered a new one at Baptist.
Feb 28, 2026
Kara was kind, considerate and willing to listen! Looking forward to next appointment after MRI of my back.
Feb 27, 2026
The thing I liked best was APRN K. Shaffer was able to answer questions for me for my back that finally put me at ease and peace.
I have been going to specialist after specialist because I couldn't understand why with the pain I've been going through that they wouldn't do surgery on me.
Ms. Shaffer explained everything to me in a way that I could understand.
She took plenty of time to makesure that I had all the answers I needed.
I'm very grateful to her.
Feb 26, 2026
PA Kara Shaffer was very caring and also very thorough!
Feb 26, 2026
The staff listens to the patient.
Feb 21, 2026
Courteous and polite.
Feb 21, 2026
Didn’t have to wait long for an appointment seen the nurse practitioner
Feb 20, 2026
Very friendly and professional.
Feb 19, 2026
Quick and prompt
Feb 19, 2026
very thorough
Feb 15, 2026
Check in was nice and smooth
My triage nurse was nice and she call me back with a smile and positive energy. Kara was very pleasant and knowledgeable. Thanks for a great first visit.
Feb 15, 2026
No-rush appointment. My provider took her time to explain everything to me in a thorough and caring manner.
Feb 14, 2026
Great facility, easy parking and very efficient check I ..
Feb 14, 2026
Professional service patient to doctors
Feb 13, 2026
Efficient and quality care
Feb 13, 2026
Address questions and provide additional information.
Feb 12, 2026
we know what to except, returning from pass experience, all done with the UT most professionalism thank you
Feb 12, 2026
They listen to your concerns and respect your feelings.
Feb 7, 2026
Efficient. Thorough. Not rushing.
Feb 6, 2026
First visit. Nurse listened to my input. So far so good
Feb 4, 2026
Quick, honest, able to discuss concerns, thorough
Feb 1, 2026
professional and efficient.
Feb 1, 2026
Kara was extremely friendly, patient and knowledgeable. She answered all my questions
Feb 1, 2026
Friendly and helpful staff. Well trained professionals. Clean and modern facilities. Plenty of free parking.
Jan 30, 2026
Efficient from the beginning. The Pa was sweet and informative.
Jan 27, 2026
Great and welcoming staff that works well together as a team.
Jan 23, 2026
I have only been to one appt so far but they were very prompt in calling me back. Also the nurse practitioner I saw was very kind and imformative and did not rush through the visit. Answered all of my questions. All of the staff I saw that day were very nice.
Jan 22, 2026
I didn’t have a long wait and as soon as I sat down my X-rays were brought right up and were explained to me. My PA was very knowledgeable and knew what she was talking about. If she didn’t and if she didn’t listen to me I would have walked out. I was very impressed and walked out very happy.
Jan 22, 2026
Friendly staff great doctors!
Jan 21, 2026
Very personal and professional I highly recommend their services