The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Sep 26, 2025
Providers and staff were very friendly
Sep 26, 2025
Treated very well and took my questions and concerns into consideration.
Sep 23, 2025
Knowledgeable, friendly staff.
Sep 21, 2025
The people I came in contact with were friendly and explained everything I needed to know in detail.
Sep 21, 2025
Options were explained clearly.
Sep 20, 2025
The providers (APRN Kara Shaffer and by extension Dr. [last name] as well) provided a thorough and well-articulated review of my nerve-related issue, progress, and way ahead.
Scheduling and check-in are amongst the best I've seen. APRN Shaffer is thorough, compassionate, and clear in her assessments and recommendations.
Sep 18, 2025
PA took her time reviewing and explaining everything. I never felt rushed or dismissed.
Sep 18, 2025
Kara has been the person working with us. She is absolutely fantastic! She treats me and my family with kindness as well professionalism. She takes time to answer our questions and has given me exceptional advice. Kara has followed up with everything my case has thrown at me and done so in a timely fashion. She has never left me hanging. Lyerly is incredibly fortunate to have Kara on their team representing the practice -- and I am lucky to have her as a care giver!
Sep 18, 2025
Professional Drs and stff
Sep 17, 2025
Professional and on time.
Sep 16, 2025
Your people!
Sep 14, 2025
Professional and compassionate staff. The appointment schedule was maintained and appreciated. NP Kara was outstanding. She throughly reviewed my orthopedic history and provided a sound and comprehensive plan for my treatment.
Sep 14, 2025
How easy it was to set up convenient appointment and no long wait at appointment. Also staff was very efficient and caring.
Sep 13, 2025
Kara
Sep 11, 2025
Your office is very prompt and organized. I was called back to the examining room within minutes of my arrival, and I was early.
The PA took a considerable amount of time with me to answer my questions.
Sep 10, 2025
Friendly and informative
Sep 10, 2025
prompt and straightforward with providing information
Sep 8, 2025
K Shaffer was very knowledgeable.
Sep 5, 2025
Pleasant & explain the problem & options.
Sep 5, 2025
Personable & professional. Took time to listen & explain.
Sep 5, 2025
Very accommodating when unable to go to office. Explain things thoroughly.
Sep 4, 2025
On time and professional
Sep 4, 2025
The PA or NP was excellent. She listened to my issues and started testing to resolve my chronic pain. She was very friendly and very decisive. I would recognize her and of course Dr [last name] to everyone I know. Great staff as well.
Sep 1, 2025
My visit was with an ARPN. She was thorough and very clear in letting me know what was going on in my lower back. I really liked that my MRI was displayed on a large screen and discussed. I was given instructions to get X-rays done to rule out surgery and to follow up with pain management. I have hope this will be a solution. I felt validated for all the pain I have had in my lower back.
Aug 29, 2025
Kara is just wonderful. I was given so much misinformation by [last name]. She pulled my MRI and showed me what was going on with my back in great detail. She answered all my questions and addressed all my concerns. She recommended I look into ablation (sp). She is so compassionate and I never felt rushed. She even stopped eating her lunch to send the order for my xrays. I would say she is the best nurse I heve ever had. Definitely a. keeper!
Aug 29, 2025
Very informative about things I can do etc. with my back issues. What I would do first etc. if that doesn’t work then on to the next step.
Aug 28, 2025
Excellent customer interaction from all parties engaged with. Quick to identify needs and suggest course of action.
Knowledgeable as well as committed to helping patient thru process.
Aug 25, 2025
Kara, the ARNP was very compassionate and helpful to me. She immediately consulted with the surgeon on my behalf.
Aug 23, 2025
Staff is friendly, check in process was the easiest I’ve ever had, the ability to access my PMH from other providers and seamlessly integrate it into my chart is amazing. I loved the screen where I could see my medication list and easily identify the meds that are current, need changed, or archived. The CMA and PA that I saw were both very attentive, didn’t rush, and made me feel valued and heard. I was checked in quickly, taken back quickly, and seen quickly.
Aug 23, 2025
I have found the staff to be professional, timely, friendly, and helpful.
Aug 22, 2025
Everything, from the moment I walked thru the front door to when I left out the back door was very pleasant and everybody was very polite.
Aug 21, 2025
Smooth check in. Short wait. Friendly staff.
Jul 23, 2025
Very thorough and very friendly
Jul 17, 2025
Informative and able to listen about my back issues
Jul 17, 2025
Very informative
Jul 13, 2025
Scheduling was good.Communication great. Staff great. Dr.Shaw’s nurse Shafner was a delight. Took time in examining and explaining.
Jul 11, 2025
Dr [last name] and Kara are great. They explained complicated issues with my lower back in a way that made it easy to understand. I’m very comfortable working with them.
Jul 11, 2025
Very friendly and nice staff.
Apr 17, 2025
The doctor and nurses. Plenty of parking available.
Apr 11, 2025
Everything was explained clearly to me.
Apr 10, 2025
Dr [last name] is a brilliant surgeon. He has operated on me a few times and the results were great. Kara is great too. She takes the time with you and answers all of your questions.
Apr 6, 2025
Professional
Friendly
Apr 6, 2025
Very skilled practice yet with approachable, accessible practitioners, who well-explain procedures and options.
Mar 29, 2025
Excellent staff and very accommodating. Quick appointments.
Mar 28, 2025
Nice people. Experts in their field.
Mar 27, 2025
Everyone was very nice & polite. I seen K Shaffer who was very courteous. Spent time going over MRI and answered questions .
Mar 23, 2025
Timing, education, professional
Mar 23, 2025
Professional environment
Mar 22, 2025
Personnel were very polite and friendly. PA was very thorough and showed complete interest in my condition. Created an action plan to determine how to handle my condition.
Mar 22, 2025
The people are friendly, informative, professional and welcoming. The facility is spotless. The room my consultation was in had a huge monitor, which made it very easy to see what the PA was explaining.