Baptist Heart Specialists Pavilion Office
836 Prudential Dr., Suite 1700
Jacksonville, FL 32207 Directions
4.9 out of 5
25,863 verified ratings
25,863 Ratings, 13,935 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Mar 29, 2026
Salvatore D Diloreto, MD
All of it
Mar 29, 2026
Professionalism
Mar 29, 2026
Friendly and competent service. Baptist literally has saved 3 lives in my family.
Mar 29, 2026
Professional and friendly staff and SUPER doctor.
Mar 29, 2026
OUTSTANDING!
Mar 29, 2026
Location and efficiency. Clarity of discussion with physician
Mar 29, 2026
friendly efficient staff, competent professional services.
Mar 29, 2026
Knowledgeable, friendly, compassionate
Mar 28, 2026
They are so professional and caring. Never been any where that I have been taken care of like this.
Mar 28, 2026
Very Good & on Time
Mar 28, 2026
I like dr PENA VERY MUCH AND FIND HIM VERY KNOWLEDGABLE
Mar 28, 2026
Our first visit. Very impressed with the doctor and facility.
Mar 28, 2026
On time. Very pleasant and helpful.
Mar 28, 2026
Taken on time. Staff very knowledgeable, friendly and extremely helpful
Mar 28, 2026
Wonderful staff. I appreciate how respectful they are to each other and the patients. Every room is a private, other than the hospital bed, it is almost like staying in a hotel room.
Mar 27, 2026
Knowledgeable doctors and staff. Congenial team
Mar 27, 2026
Professional, knowledgeable and attentive
Mar 27, 2026
Dr. Ross really listens and always delivers careful explanations of your situation.
Mar 22, 2026
Quality service
Mar 21, 2026
Very friendly, punctual, thorough, explained everything well.
Mar 21, 2026
The staffs care for their patients
I don't have to wait on line to long because they attend to you quickly.
Mar 21, 2026
Professional and customer first .
Mar 21, 2026
Dr and PAs are very kind and helpful!
Mar 21, 2026
Overall professionalism, great concern for patient and friendly atmosphere.
Mar 20, 2026
Easy, timely, professional but friendly staff. Quick turnaround on test results.
Mar 20, 2026
prompt service, friendly staff.
Mar 20, 2026
There is nothing not to like. The entire staff from front desk to the physician are extremely friendly, knowledgeable and communicate on a professional level speaking to me in laymen terms.
Mar 20, 2026
Great doctors and peoplr
Mar 20, 2026
The thorough manner in which the medical information is presented.
Mar 20, 2026
I was seen at my scheduled time. I liked the doctor's manner and handling of my case.
Mar 20, 2026
Dr. [last name]'s ARNP was very informative and went over the results with me and answered my questions.
Mar 20, 2026
Best doctors, great support staff.
Mar 20, 2026
Easy to get to medical facilities. Employees are always always for helpful.
Mar 20, 2026
They are competent, professional and friendly.
Mar 20, 2026
Everyone was professional and nice
Mar 19, 2026
Very professional and caring in a bright atmosphere and very efficient check in.
Mar 19, 2026
Very professional. Answers all questions. Doesn’t leave me until I am satisfied.
Mar 19, 2026
The care and concern that the doctors have shown to me.
Mar 19, 2026
Staff are very knowledgeable and easy to help
Mar 19, 2026
Could see you quickly and no waiting room time
Mar 19, 2026
Quick scheduling and online charting.
Mar 19, 2026
Dr. Mai seemed to care about my health instead of being treated by some doctors who could care less about my concerns. Very friendly and explained things in a way my husband and I could understand. I will definitely refer Dr Mai to others for cardiac concerns.
Mar 19, 2026
The doctor takes his time with you and does not seem hurried although I know he is very busy. All the staff is courteous and knowledgeable and the nursing staff takes time to explain things and makes sure you understand.
Mar 19, 2026
Personal attention I get.
Mar 19, 2026
The Staff was very helpful. And very Respectful with helping understand what going on.
Mar 19, 2026
Friendly, prompt and professional.
Mar 19, 2026
Very helpful
Mar 19, 2026
Outstanding staff and medical personnel
Mar 19, 2026
Great customer service.
Mar 19, 2026
The staff are so helpful.