19,006 Ratings, 5,729 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Mar 15, 2026
Renown Urgent Care Los Altos
My son saw Kevin Jensen. He is the BEST!. He took his time examining my son's rash, ears and mouth. Got him started on medication and he is now back to his normal happy self. Thank you for your amazing care ❤️.
Mar 15, 2026
Unfortunately I have been to this renown 3 times. Each time the PA has listened and been very kind. I’ve had a gall bladder issue accurately diagnosed with in 20 minutes and sent to the ER, a needle removed from my thumb (stupid accident) and now a respiratory issue. I have been seen within a10 minutes of arriving . Good place if you need help!
Mar 15, 2026
The PA(think she was a PA), was wonderful!
Mar 15, 2026
I went into urgent care and was called right away
Mar 14, 2026
Everybody was fantastic. I had a traumatic injury and they got me in and out as fast as possible and onto the next step.
Mar 14, 2026
I like that it was open until 9. It's in a convenient area and I really liked that I could see the wait times online for multiple locations and that I could check in online. It was really great. It made everything very fast.
Mar 14, 2026
Dr Adam Serfoss is an asset to Renown. It was the most comfortable, efficient and productive medical experience I’ve had. He quickly diagnosed, tested and gave me the results fast with easy explanation and direction on what I needed to do to get well.
Mar 14, 2026
Everyone was just WONDERFUL!
Thank you for having such a wonderful & convenient location...
Mar 14, 2026
In and out rapidly my problem taking care of rapidly with perfect satisfaction thank you
Mar 14, 2026
The med tech person who treated me was very professional and helpful. He was also very kind.
Mar 14, 2026
Dr Hill was friendly, professional, and I appreciated that he called me right away with my test results. I felt that I was in very good hands.
Mar 13, 2026
I received the help I needed.
Mar 13, 2026
Very nice, competent.
Mar 13, 2026
I was very pleased with the care I received.
Mar 13, 2026
My physician was very kind and knowledgeable. Understood what he told me.
Mar 13, 2026
Quay was great! Very professional, friendly, listened well, and correctly took care of my issue.
Mar 13, 2026
Angeles did a great job, so did Jenny up front! Great patient care!
Mar 13, 2026
I like that you can schedule ahead for an appt. Staff and APN were very friendly and caring. They made sure to listen to our concerns and made sure we understood direction for treatment.
Mar 13, 2026
Service and quality staff was excellent ?
Mar 13, 2026
The provider was amazing very understanding and very resourceful. I loved her compassion and thanks to her. I’m feeling a lot better. Thank you Erin!
Mar 13, 2026
Care I received was exceptional. The provider really went beyond with my care, even after my visit, like making sure I understood the lab test results and my medications.
Mar 13, 2026
Check in was easy on the website. Seen quickly, and efficiently.
Mar 13, 2026
PA Kaitlyn J was great. Asked the right questions, explained things well.
Mar 13, 2026
We recently moved to NW Reno which makes the Summit Ridge Urgent Care the closest urgent care we trust, and I’ve now been there twice (once for my son and once for me). Both times we had about as good of an experience as you could expect while feeling terrible. I will definitely continue to go to this location should we ever need an urgent care again.
Mar 13, 2026
Dr. Benson was wonderful. It was a pleasure to come to her for treatment.
Mar 13, 2026
My PA did a wonderful job removing over 2 dozen splinters I had after a fall in the yard’s fence! She’s a wonderful human! Please give her a raise!!!
Mar 13, 2026
I was treated quickly and well. This facility is our choice anytime we need urgent care.
Mar 13, 2026
PA Jamie Marriott was fantastic.
Mar 13, 2026
Great service
Mar 13, 2026
Patient service desk attendant, knowledgeable Medical Assistant, and very compassionate provider.
Thank you very much for your care
Mar 13, 2026
Absolutely the best experience by far. Knowledgeable, friendly, and no judgement- just listened to the symptoms and reassured me and explained everything very well. I'm on the mend now and while I hope I don't have to come back ever, if I do this is my go-to! Thank you for treating me with dignity and care to help me get better!
Mar 13, 2026
I was diagnosed correctly and was given medicine to help me and I'm feeling much much better
Mar 13, 2026
My provider, Lindsey, was great...as usual. She is always attentive, helpful, and a definite asset to Renown.
Mar 12, 2026
Hi, I went in at 8pm on Sunday night and they got me in and out in less than an hour. They listened to me. There was a training doctor there and she was very thorough and asked great questions and had great bedside manner. It was probably one of the best experiences at an urgent care I've had. Thanks so much.
Mar 12, 2026
Mar 12, 2026
Made appointment
In and out quickly
Treated well & efficiently
Would return & recommend
Mar 12, 2026
Fast treatment and very nice.
Mar 12, 2026
Thank you!!!
Mar 12, 2026
Everyone there was great
Mar 12, 2026
Checked in. And got my name called for my lab work before I ever got around the corner to sit down!
In and out within 10 -15 minutes ~
Mar 12, 2026
Very thoughtful and considerate staff. I was in & out in a very timely manner.
Mar 12, 2026
I received a meeting with PA and received recommendations.
Mar 12, 2026
I love Dr. C!!!!
Mar 12, 2026
The people at this facility are professional and compassionate.
Mar 12, 2026
Listened carefully and referred me to ER at the hospital.
Mar 12, 2026
Vision was perfect. She was very easy to understand. It very seemed very empathetic to my situation.
Mar 12, 2026
Everyone from entering, greeting, everyone was very nice. The physician assistant, I believe is what she was, was very knowledgeable. She answered my questions. I'd ask for a referral. She was putting it in, as well as getting the situation that I was there for taken care of. So 10 out of 10.
Mar 12, 2026
I trusted the whole team and they Care
Mar 11, 2026
Mel the nurse was amazing. She took the time to provide great care and made me feel comfortable.
Mar 11, 2026
Staff was very friendly and helpful.