23,964 Ratings, 7,194 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Renown Urgent Care consistently delivers compassionate, professional, and knowledgeable care, even on busy days and holidays. Patients appreciate thorough explanations, attentive listening by nurse practitioners and providers, and effective treatments like prescriptions and referrals when needed. The facility is praised for cleanliness, courtesy, and promptness, though some patients experience long wait times and occasional communication gaps, especially regarding diagnostic imaging and appointment scheduling. Overall, the team’s caring approach and competence foster trust and positive health outcomes for a variety of urgent conditions.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Jun 28, 2026
Renown Urgent Care Fernley
Everyone I interacted with was absolutely wonderful. Thank you all very much! I received excellent care!
Jun 27, 2026
Dr. Robert Bogart is an excellent care provider. He listened to me and ordered x-rays. The X-ray tech Barbara has an outgoing personality that put me at ease. Dr. Bogart explained the findings and showed me the X-rays and explained my options. He asked frequently if my husband and I had any questions. He then sent in referrals for orthopedic PT. I would gladly recommend Dr. Bogart and Barbara!
Jun 27, 2026
I saw Jean. She was so helpful and informative. I even called the next day to ask her a question and she returned by call promptly. I wish all medical staff were this attentive. Great experience even though it ended up my toe was fractured.
Jun 27, 2026
Eveything was professional.
Jun 27, 2026
Everyone was very professional, kind and friendly.
Thank you.
Jun 26, 2026
That I was very grateful for the care that dr provided cuz I was definitely feeling very very sick.
Jun 26, 2026
Very kind and considerate PA. I felt very comfortable in her care
Jun 26, 2026
Sta and provider were attentive and friendly. The provider immediately diagnosed my issue and prescribed the appropriate treatment. Very convenient location and service.
Jun 26, 2026
gentleman that stitched me up was great
Jun 26, 2026
Staff is always courteous and knowledgeable. I trust them always with my health care.
Jun 26, 2026
I'm very happy with their concern and I can tell they really care about the person they're taking care of. I love them. They were very good. I would trust them with my life again. Thank you.
Jun 26, 2026
I liked that the care provider didn’t ask me 1 million questions when I specifically asked for the medication that has worked for me in the past
Jun 26, 2026
Very good experience!
Jun 26, 2026
Facility was fresh and clean. It was easy to get in. I trusted the PA.
Jun 26, 2026
I just want to say that I have always been treated with the utmost respect and dignity by all the staff that work there and I really appreciate them because I do trust them with my life and that's important because I have a child at home. Thank you and God bless to all of you and your family.
Jun 26, 2026
The reception area and offices were very clean and we were taken to the back office very soon after arriving.
We came from Reno because we have good experiences in Sparks.
Jun 26, 2026
It was very good Service
Jun 25, 2026
The experience was positive. We were fortunate to get to a provider quickly and our prescription was called in right away.
Jun 25, 2026
I was just going to say I accidentally pressed one on the first question, but everything was perfect. You guys did good. I appreciate it.
Jun 25, 2026
This is the only urgent care I will visit when I need medical care and cannot get in to see my primary care person. Thank you for being there for me.
Jun 25, 2026
Everyone was very very nice. And I didn’t have to wait very long. I thank you for your great customer service and I write you number 10. ?❤️
Jun 25, 2026
Very caring.
Jun 25, 2026
Prompt and professional and kind.
Jun 25, 2026
Taryn was wonderful. Explained things well and called me back the next day with my test results. Exceptional employee.
Jun 25, 2026
I wasn't feeling well but everybody's positive attitudes and the attention paid to me made this a positive experience.
Jun 25, 2026
Everyone was very professional and pleasant! Happy you are located close to me.
Jun 25, 2026
Care provider was great.
Jun 25, 2026
Very friendly and genuine care from the staff for my concerns
Jun 25, 2026
Best urgent care I’ve ever been to, and I’ve been numerous times. Great staff. Good online check in options. Thank you
Jun 25, 2026
All the people working at center very professional and friendly including X Ray technician.
Jun 25, 2026
This new facility is brand new , clean and with amazing staff
Jun 25, 2026
The care provider came across as genuine and thorough.
Jun 25, 2026
I had I good experience
The clerks Renown in Fernley are very kind people ???
Jun 25, 2026
Doctor o nurse listen me with all attention, I feeling very comfortable
Jun 25, 2026
I received a call to check on my condition after receiving medication. I appreciate him for being concerned.
Jun 25, 2026
Came in with the neck issue I was starting to panic he called me down explained everything why it couldn't be what I thought it was and what it was and gave me the medicine I needed and I'm feeling much better already
Jun 24, 2026
The people at urgent care are kind and professional.
They listen to you and provide excellent care.
Jun 24, 2026
Efficient and thorough!
Jun 24, 2026
From the moment we went to the door, the reception was very positive, talked to the gal at the front desk and very receptive, very kind, took us in, no questions, and then it was just maybe five, ten minutes later we were into the clinic and we were directed to a room and taken care of. I feel very satisfied and I continue to go there. Have been there numerous times and received the help that we needed. Thank you.
Jun 24, 2026
Thank you
Jun 24, 2026
I appreciate being accepted to be seen so close to closing time and I appreciate just all the care that I was provided. I feel so much better.
Jun 24, 2026
You really did well. You had a real friendly doctor or nurse and she fixed my ear perfect. It was really a good experience. Thank you very, very much. Have that. Bye.
Jun 24, 2026
Yes, the nurse was very helpful. She, I did not feel good, was running a fever. I was having what's called a pity party and she listened to me and she was very caring and it was very sweet. It just made me, it made the experience so much better. So just to have her kind of walk me through the fact that I wasn't feeling well and I was complaining because prior visits I was not getting the experience I needed and or the relief, I guess. And so I just felt like I was well taken care of. Thank you.
Jun 24, 2026
Dr Chen has a very kind approach. He seemed concerned about my problem and ordered three prescriptions that have really helped. I highly recommend going to this urgent care. There was only a short wait. I am pleased with my experience.
Jun 24, 2026
I felt that the people there at Renone were very friendly, very helpful. They were patient. They waited patiently. They listened and they gave me information, you know, that if I didn't understand something, they told me. They explained it and didn't have a problem doing that. Very nice. Very nice indeed. Thank you.
Jun 24, 2026
The staff was very professional and they listened and they were very attentive and I appreciate that treatment.
Jun 24, 2026
The staff was very courteous. The doctor was very informative and I'm feeling much better and I attribute it all to his care. Thank you. Everything went well. Bye.
Jun 24, 2026
The ladies that attended me were very helpful and made me feel comfortable
Jun 23, 2026
Very nice and helpful
Jun 23, 2026
Very good experience. Not a long wait and everyone was helpful and friendly.