29,336 Ratings, 8,878 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Renown Urgent Care consistently delivers compassionate, professional, and knowledgeable care, even on busy days and holidays. Patients appreciate thorough explanations, attentive listening by nurse practitioners and providers, and effective treatments like prescriptions and referrals when needed. The facility is praised for cleanliness, courtesy, and promptness, though some patients experience long wait times and occasional communication gaps, especially regarding diagnostic imaging and appointment scheduling. Overall, the team’s caring approach and competence foster trust and positive health outcomes for a variety of urgent conditions.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Oct 25, 2026
Renown Urgent Care Los Altos
Kevin Jensen, PA was exceptional. He listened carefully to what I had going on, asked pertinent questions, then after an exam, recommended a course of treatment and made sure I felt good about that course.
Oct 25, 2026
It was faster this time, didn’t have to wait as long, all was good
Oct 25, 2026
I haven’t received follow up from urgent care on test results. Would appreciate a response.
Oct 25, 2026
I am very pleased with my care
Oct 25, 2026
Thank you for taking care of me ????
Oct 24, 2026
it was very nice they paid attention to me and spent a long time with me very attentive and very helpful
Oct 24, 2026
We always go there when we need urgent care. The providers are always amazing. We've only had one time out of all the times we've been there where the receptionist wasn't very nice, but that was one out of a lot of times. That was a long time ago. But yeah, we like going there and we will continue going there and it's very convenient for us. So we love it. Thanks so much.
Oct 24, 2026
Everyone was polite and kind
Oct 24, 2026
Pleasant and efficient staff. Thanks for helping me to feel better.
Oct 24, 2026
Everybody was friendly and competent and I had a good experience. I thank you. Bye-bye.
Oct 24, 2026
I came in for a dog bite, was fresh and still bleeding, and the doctor accurately looked it over, decided to put me on an antibacterial regimen. That was just great. He said if it swole up and turn red, take it to an ER the next morning. I did. And the ER doc said the summer, or the urgent care did a really good job. He wouldn't change anything. The swelling was just trauma, not infection, and the antibacterial would take care of it if it did arise. So good job. Thanks. The hand is much better now. Bye.
Oct 24, 2026
The doctor and the staff was absolutely amazing. They were very, very helpful in a situation that it was very difficult on my side, and they were very accommodating. I wish every experience at the doctor's was like this one that I had. Thank you.
Oct 24, 2026
It was quick and everyone was friendly and efficient!
Oct 24, 2026
Excellent NP !
Oct 24, 2026
Yes, the personnel was very kind and considerate because I had a UTI and I was miserable. And I appreciate all the kindness from each and every one that helped me. And thank you.
Oct 24, 2026
Everyone there was very friendly, very helpful, very efficient, and they took very good care of me, and they were nice to my daughter, and as far as I could see, they were nice to all of the other customers that were there. I would recommend them to anybody at any time. They're very professional, they're very good, and they did a heck of a job sewing me up. Thank you.
Oct 24, 2026
UC was very fast as seeing us toda. My grandson had a cold and fever. sick and not wanting to be at the Dr. ordered the test we had a short wait and we were on our way.
Oct 24, 2026
Renown made obtaining a sports physical clearance easy and inexpensive for an uninsured family. The urgent care staff was also very organized and completed the appointment within an appropriate timeframe. Our overall experience was positive.
Oct 24, 2026
Everyone was friendly. The doctor listened carefully and was thorough.
Oct 24, 2026
My primary Maria is wonderful and Dr I met with Thursday was excellent as well.
Oct 24, 2026
it was really good
Oct 24, 2026
I have felt that the many times that I have gone to that urgent care, that I was treated very kindly and with great respect. And I really like that. And not treated like I was just some complaining old lady. It was a really good experience every single time I've gone there. I've been there for my shingles many years ago. They were fantastic with that. They helped me a great deal, more than my own doctor at the time. It just was a great experience. Thank you for your kindness. Bye.
Oct 24, 2026
The doctor I spoke with explained everything to me and spoke so I could understand.
Oct 24, 2026
PA Jamie was fantastic!
Patient and very helpful!
Oct 24, 2026
it was great
Oct 24, 2026
Everyone was kind and caring.
Oct 23, 2026
Staff was wonderful. PA was really friendly helpful and attentive to my needs. Nurse who took vitals was caring sweet and gentle.
Oct 23, 2026
I believe his name was doctor Greg…. I was so sick I can’t remember. He was absolutely amazing!!!! I want to thank him for making me feel so heard and comfortable.
Oct 23, 2026
Met all my expectations
Oct 23, 2026
EXCELLENT !!!!!
Oct 23, 2026
My caregivers, nurse Pierre, NPA Erin and radiographer Desi were all skilled, knowledgeable and charming. I was very fortunate to have such exceptional care for my broken foot!
Oct 23, 2026
Everyone is always great and Cathy was so helpful and amazing! This is my go to urgent care....
Oct 23, 2026
Timely appointment which was super helpful as I came over from work. Greatly appreciated!
Oct 23, 2026
I appreciate they listen and agreed with my assessment of my foot it was infected but thanks to the antibiotics its getting better
Oct 23, 2026
Renown is great
Oct 23, 2026
The nurse who saw me, Jennifer, was very thorough and kind!
Oct 23, 2026
I had a great experience and I was very well treated!
Oct 23, 2026
The urgent care doctor was very attentive and really seemed to care.
Oct 23, 2026
Easy to schedule. Not a long wait.
Oct 23, 2026
It was great and I would like to extend my gratitude to everyone that helped in any way possible to make sure I get what I went there for. This facility has a great team and I hope it stays that way.
Oct 23, 2026
Your practitioners are top notch, all of your staff there are kind, considerate, and just amazing humans!
Oct 23, 2026
Was very satisfied with my vist provider np Killian was very good
Oct 23, 2026
Everyone I came in contact with was very courteous, respectful and made me feel comfortable.
Oct 23, 2026
The staff was very friendly and Nurse Practitioner Guarduque was very professional and kind.
Oct 23, 2026
Both the administrative and medical staff were very courteous and professional. Wait time was minimal.
Oct 22, 2026
I had been dealing with trying to get other healthcare works to take pain when urinating seriously but none of my tests would show a uti and I wasn’t retested like I should have been. Your caregivers listened, gave me the tests I needed and medication that I needed.
Thank you
Oct 22, 2026
Excellent service..
Oct 22, 2026
They took care of me
Oct 22, 2026
I thought everything went great as far as my care. The only set backs where checking in and waiting in the lobby.
Oct 22, 2026
We got there just 20” before closing, and yet never felt rushed. The doctor really went above and beyond to treat my 95 year old husband.