25,928 Ratings, 7,806 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Renown Urgent Care consistently delivers compassionate, professional, and knowledgeable care, even on busy days and holidays. Patients appreciate thorough explanations, attentive listening by nurse practitioners and providers, and effective treatments like prescriptions and referrals when needed. The facility is praised for cleanliness, courtesy, and promptness, though some patients experience long wait times and occasional communication gaps, especially regarding diagnostic imaging and appointment scheduling. Overall, the team’s caring approach and competence foster trust and positive health outcomes for a variety of urgent conditions.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Aug 9, 2026
Renown Urgent Care North Hills
Staff is knowledgeable, compassionate, available
Aug 8, 2026
Great experience, dictor was amazing!
Aug 8, 2026
trina PA was great
Aug 8, 2026
Considering I didn’t feel well it was a great experience, with appointment.
Aug 8, 2026
Bright and engaging caregiver brought the compassion and clarity to the conversation.
Aug 8, 2026
Very satisfied. Dr. KAUR is great.
Aug 8, 2026
The doctor was really good and patient and took his time trying to figure out what was wrong with me and made me feel like I was cared for.
Aug 8, 2026
I had an appointment but I also knew I might have a lengthy wait which I was okay with. I checked in a few minutes early, had a nice but brief conversation with the staff member at check. I probably waited no more than 15 minutes before I was seen. Overall I had a great experience.
Aug 8, 2026
Kala Scoggin was my provider!
I felt instantly at ease speaking to her about my health issue. She was knowledgeable and knew exactly what was wrong and how to treat me. She was incredibly personable:)
Our area is blessed to have such stellar Urgent Care in our area.
Aug 8, 2026
It’s was great! Thank you! :)
Aug 8, 2026
I saw Kim Padilla and she was very professional and thorough. Nurse and receptionist were both great also.
Aug 8, 2026
The urgent care Dr. sent me to Banner Hospital because urgent care didn't have exray available till Saturday. In my opinion, I wouldn't send anyone to Banner Hospital for anything. The exrays were okay but they had to send them to Philadelphia to be read, because they had no radiologist there to read them. I waited over 3hrs, finally left and still had no results. Not good. Won't go back ever!!!
Aug 8, 2026
The PA, Greg that treated my daughter was wonderful. He turned a potentially traumatic and scary experience for her into something quite educational.
Aug 8, 2026
Really good doctors
Aug 8, 2026
Dana Julian was busy, but took her time with me. I really appreciate her info and follow through!
Aug 8, 2026
Great service
Aug 8, 2026
My experience at Renowned Urgent Care at South McCarran was excellent. I went in there on the 3rd to see Dr. APN Sarah about these during hemorrhoids and she gave me some medications and then she told me though, she said, Gwen, if this pain does not subside, call us back and we will do some other things. So I called back, I think it was the 5th and I made an appointment and I went in and I got to see Dr. Hill and one of the nursing students that's working on her APH or APN. And that Dr. Hill, I tell you, child, I wish I could bring him home. He is so good. He explained everything to me. He ordered me some special hemorrhoid cream from the, I think it's called Sierra Pharmacy Compound Center. And that dog on cream has helped me so much. And then the suppositories at APN Sarah ordered ⁇
Aug 7, 2026
The nurse and doctor were both extremely kind and helpful when I was very stressed and in a lot of pain. I felt like I was in good hands which eased my anxiety.
Aug 7, 2026
Quick and painless
Aug 7, 2026
professional and efficient plus experienced
Aug 7, 2026
I was rushed thru triaging only to sit in a chilly room with no windows for over 20 minutes waiting for the doctor. All staff were pleasant especially the apologetic doctor. He explained what my condition involved and what the Rx would do to help it. I don't know if I was to receive any paperwork upon leaving. I found the visit in MY CHART when I arrived home after picking up my Rx at CVS. That's good!! I'm happy with my visit to Renown Urgent Care on August 6.....ANN
Aug 7, 2026
They were very friendly, and very nice service was very fast
Aug 7, 2026
Dave the x-ray technician was absolutely professional with great communication and care. This is the best Urgent care I've been to.
Aug 7, 2026
The care was fabulous. I just wanted to mention that when I signed in for the urgent care to set a time on MyChart, they asked me what the problem was, and it was a toe issue, a fungus issue, and quite a bit of pain. Anyway, when I came, they said that there's nothing they can do about it, like they can't. I had to go to my doctor or a pediatrist. And so I totally understand that, but it would have been helpful to just have known that because I live in Susanville. So I drove an hour and a half only to find out that they couldn't do anything about my issue. So it could have been helpful to have maybe gotten a phone call about that because I had put that in the comments when I signed in for the appointment.
Aug 7, 2026
Both the Medical Assistant and the PA were extremely professional, courteous and friendly.
Bedside manners were great!!
Aug 7, 2026
Excellent service. Dry Barton great doctor.
Aug 7, 2026
Thank you for your help, care and support!
Aug 7, 2026
Very quick to get in. Great location.
Aug 7, 2026
Lindsey Hall was professional, kind and easy to talk with. I very much appreciated her listening and advice.
Aug 7, 2026
I liked the fact that I got in and out very quickly.
Aug 7, 2026
I called ahead and had an appointment for like, I don't know, 9:15, called and told them I was going to be late and that I had another appointment at 10:30 or 11:00. And they, when I got in, I checked in at like 10:25 and they had me in the room, I think, by 10:30. So it was very efficient. And the person that made that happen, the lady that made that happen was very, very good. So I appreciate it. Thank you.
Aug 7, 2026
The physician was very nice and made me feel very comfortable
Aug 7, 2026
From the receptionist to the doctor, everyone was super friendly and helpful. I’m glad I went.
Aug 6, 2026
I arrived scared. Your staff was professional and compassionate. With the help of my PA Greg, I was able to get the needed tests done that same day at the VA. And found out that I have a polyp in my uterus that otherwise wouldn’t have been detected for weeks. It’s scheduled for removal thanks to his care. I’m very thankful for his research as well. He was extremely helpful.
Aug 6, 2026
Yes, the doctor I had was very good, very personable, and easy to talk to, and he was great. Yeah, thank you.
Aug 6, 2026
It was a quick and pleasant experience. Everyone was kind and helpful!
Thank you
Aug 6, 2026
Everyone who worked with me was very nice and understanding, they explained things to me really well.
Aug 6, 2026
The last two times I have been in I feel my care was met. This will continue to be my urgent care stop.
Aug 6, 2026
All the staff were amazing, caring and concerned! I have always received top notch service there. The doctor is PA was very knowledgeable and took the time to go over all my concerned. I'm still in pain but that's not their fault....
Aug 6, 2026
Everyone was kind and patient with me. I felt good that I was getting help. It was a great experience for me thank you all
Aug 6, 2026
Great experience as always.
Aug 6, 2026
Dr. Ben was extremely kind, caring, informative, and professional!
Aug 6, 2026
the expert is knowledgable and aware of the latest health issues overseas.
Aug 6, 2026
Everyone was so Kind. The Doctor on Staff his name was Bobby. Because of him I’m feeling much better. Thank you so much. Linda Folsom.
Aug 6, 2026
My whole family is taken care of anytime we go there.
Aug 6, 2026
Everyone was amazing , I felt so taken care of and seen. Everyone was incredibly considerate, especially since I’m new to town and don’t have insurance and was paying out of pocket . I felt so safe and seen.
Aug 5, 2026
I didn't Have too long a wait.
Aug 5, 2026
From the very first minute, I called in for an appointment, checking in at the front desk, meeting Dr. Massey’s assistant, to my appointment with Dr. Massey it was great.
Each person was professional, efficient, and helpful. Dr. Massey is a dream doctor. She listened to my issues, she gave me a thorough examination, I felt completely at ease understanding what was going on with me and trusted her recommendations for treatment, medication, and referrals.
Aug 5, 2026
Very nice staff. Office very appealing. Good fast service
Aug 5, 2026
Every aspect of my visit went very well. Everybody was very pleasant and helpful coming in the door. The assistant that took blood pressure and a sample from her throat did an amazing job. The doctor was amazing. We were in and out in a quick period of time. So again, an amazing experience for being there. And I appreciate all of the great customer service. Thank you so much. Bye-bye.