27,687 Ratings, 8,328 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Renown Urgent Care consistently delivers compassionate, professional, and knowledgeable care, even on busy days and holidays. Patients appreciate thorough explanations, attentive listening by nurse practitioners and providers, and effective treatments like prescriptions and referrals when needed. The facility is praised for cleanliness, courtesy, and promptness, though some patients experience long wait times and occasional communication gaps, especially regarding diagnostic imaging and appointment scheduling. Overall, the team’s caring approach and competence foster trust and positive health outcomes for a variety of urgent conditions.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Sep 20, 2026
Renown Urgent Care Los Altos
Wait was short, nice staff.
Sep 19, 2026
We liked how fast and efficien the results were in so we could get the correct medication
Sep 19, 2026
Caring and compassionate staff.
Sep 19, 2026
PA Trina was very knowledgeable and pleasant.
Sep 19, 2026
Aleise was very kind and knowledgable; she was thorough, attentive and compassionate.
Sep 19, 2026
Very good, all the staff were helpful and very concerned about our dog bites. Keep up the good work!
Sep 19, 2026
Dr. He was attentive, professional, and explained the x-ray results. He did what he could to try and relieve my discomfort.
Med assistant Alejandra was friendly, and professional .
Xray tech Heather was okay.
Front desk was kind and professional at check in. They all were thorough knowing that it was after closing time when we were done. Thank you to a great medical team!
Sep 19, 2026
All the personal is very nice and they really care about you.
Sep 19, 2026
Close. Convenient. Clean. Friendly and knowledgeable staff. They listened to my son and addressed our concerns. Helped him feel so much better!!
Sep 19, 2026
It is nearby my house.
Sep 19, 2026
This urgent care is very good and clean, employees are very friendly and very helpful and professional, I would recommend anyone to go there for any urgent care help.
Sep 19, 2026
Everyone was outstanding and got me in and tested quickly and determined I did not have blood clot.
Sep 19, 2026
very prompt and caring
Sep 18, 2026
Able to get the care I needed. Thank you!
Sep 18, 2026
My doctor that I saw at the urgent care was very helpful and treated me promptly with the medication I know I needed when I get this sick. She was very knowledgeable and actually listened to me and cared.
Sep 18, 2026
Treatment successful. Very pleased!
Sep 18, 2026
Very helpful
Sep 18, 2026
Everybody felt trustworthy. I was in and out very quickly, but was also provided for well. I would come back at a good time. Thank you.
Sep 18, 2026
I had a really good experience actually there. I moved from out of state here and this was the first doctor I've seen and Aaron seemed to really care. I have ulcerated gelitis as well and where I told him I can't do normal stomach antibiotics and stuff, he made sure to only give me ear once and made sure to send me with some protonics as well. He listened very intently and helped me come up with a really good solution and plan and provided me with a doctor's note. I would totally recommend this location. The entire staffing was so nice and polite and they cared and they didn't sit there and badmouth any patients in the back area. Overall, it was a really, really good experience. Renown, if you would say. But yeah, I had a great experience there.
Sep 18, 2026
My provider was on point all the way around and it was a pleasure having a conversation with her.
Sep 18, 2026
Aaron, the provider for my visit, was extremely thoughtful and thorough. He made sure I was well cared for and that I understood all of my treatment options. The best experience with any medical provider I’ve had in recent memory.
Sep 18, 2026
Everyone in the building is super nice and helpful
Sep 18, 2026
All was well.
Sep 18, 2026
Everyone was very nice and took very good care of me!!
Sep 17, 2026
Thanks for helping. I'm going to be fine soon.
Sep 17, 2026
Thank you for your great patient care.
Sep 17, 2026
Health providers were prepared (reviewed MyChart medical history), quickly ordered the medications needed to heal and improve a painful outer-ear infection. So far meds are working for a
good outcome soon
Sep 17, 2026
Great focus from Kevin Jensen on my health issue
Sep 17, 2026
receptionist was a warm friendly lady. The service was very good and seeing the doctor was Avery prompt. A very satisfying experiance?
Sep 17, 2026
I was helped with much care an d attention to my pain and concern.
Sep 17, 2026
Best urgent care facility I've been to in awhile.
Sep 17, 2026
My NP Throtter really took special care of me in listening to what was bothering me and talked me through a course to recovery. The staff was very kind and understanding. I will definitely recommend people to come to this place in the event they need urgent care. Thank you so much. Your medical advice truly helped me and saved me from my back pain.
Sep 17, 2026
Thank you to the doctor. She listened very carefully. She was very respectful. She cured my son's issue. Thank you so much.
Sep 17, 2026
Excellent care thx Renown
Sep 17, 2026
Even though I arrived shortly before closing time, I was seen quickly. The medical personnel were respectful and knowledgeable. AJ Kossol was able to diagnose my problem and put my mind at ease. It's really great to have this facility nearby!
Sep 17, 2026
Efficient & Easy
Sep 17, 2026
One receptionist handled all patients as quickly and professionally as possible. Was relieved with the Decision made on sending me to hospital for a Ultrasound. I was experiencing excruciating Hot Pain and sudden Bruising was worried about having a Blood Clot. An ambulance was called right away.
Sep 16, 2026
Great PA!!!!!
Sep 16, 2026
I really like the staff at Renown. They explain things, care, and are respectful.
Sep 16, 2026
The staff were super nice. Doctot was patient. Made me feel comfortable
Sep 16, 2026
Dr
Very thorough
Sep 16, 2026
Dr Adam was great
Sep 16, 2026
We just wanted to say we're very grateful for the urgent care. They treated us fantastically even though they were about to close. We were seen immediately and everything went well just to make sure that our son's hand was not broken or anything. So they handed us with excellent care and yes, thank you very much.
Sep 16, 2026
Keep doing what you are doing being able to help in an emergency.
Sep 16, 2026
It all went well
Sep 16, 2026
keep up the good work
Sep 16, 2026
This was my second visit to this location, everyone was very friendly. Very nice & clean..
Sep 16, 2026
Very clean and quiet place
Sep 16, 2026
I was very satisfied w
Sep 16, 2026
I really appreciated the care I got from my physician. She remembered me from a previous visit, listened to how I got sick and what my symptoms were, and treated me with care and respect. I've already written about my great visit on my social media. Thank you for taking good care of me!