Renown Urgent Care Los Altos
Urgent Care
202 Los Altos Pkwy
Sparks, NV 89436 Directions
4.7 out of 5
3,224 verified ratings
3,224 Ratings, 909 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Renown Urgent Care Los Altos is praised for its compassionate, thorough, and efficient medical care, with many patients highlighting the kindness and professionalism of the entire staff. Patients appreciate clear communication, detailed explanations, and follow-up calls about lab results. The center's availability on holidays and efficient appointment scheduling are valued. Some concerns include long wait times, occasional rushed interactions, and issues with communication or availability of test results. Overall, the urgent care is seen as a reliable and caring healthcare resource, especially noted for excellent nurse practitioners and providers.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
May 28, 2026
Good ? fast service. Good team of people ? ?
May 28, 2026
Care was excellent.
May 26, 2026
It is convenient to get to, & the staff are efficient.
May 26, 2026
Fantastic and quick service. Really appreciated Doctor’s guidance and treatment. I take was easy and fast. Wonderful overall!
May 26, 2026
My doctor was truly amazing and cared about me. Super knowledgeable!
May 26, 2026
I was in town for a softball tournament and got hurt. Your urgent care was very clean and courteous
May 25, 2026
The medical assistant, doctor, and nurse were all very helpful, kind, and made me feel better just by listening to me.
May 23, 2026
Provider was quick but thorough.
May 23, 2026
Thank you.
May 23, 2026
Everyone was very polite and helpful
May 23, 2026
Dr Kevin and his nurse were the best! I received medicine that has worked wonderfully. Dr Kevin called and checked on me the next day. I felt heard and well taken care of. Thank you.
May 21, 2026
Everyone was extremely professional, courteous, and joy to be around regardless of how I felt.
May 21, 2026
The provider gave my daughter the most thorough exam. Honestly better than that she would’ve gotten at her pediatrician. He checked her nose, eyes, ears, lungs, throat, etc and made her feel comfortable and safe. I did not feel rushed but fully supported. I felt like he spent the right amount of time with us and made sure I felt reassured as a parent and knew exactly what I needed to do to help my daughter and explained any signs to look out for.
May 20, 2026
The wait time was not long, very reasonable, and the staff explained everything I needed to become a patient for the first time.
May 20, 2026
AJ, the main physician on duty 5/17/26 @ approximately 10am was very professional, and explained my treatment for dog bites in a way I could easily understand. Although it's only been three days since the incident, my wounds are slowly healing.
May 20, 2026
Front desk Maria was exceptionally nice
May 19, 2026
Very efficient and fast .
May 19, 2026
I’ve been here several times. Adam Serfoss, P.A.-C. Was my provider this time. I’ve never had a provider so eager and willing to help as much as Adam Serfoss was. Seriously one of the best urgent care experiences I’ve ever had because he was so willing to help. Thank you!
May 19, 2026
Thank You!!
May 18, 2026
Good overall experience—staff friendly and efficient. Dr on staff that day was very good. Provided me with an urgent referral and answered my questions. Did not feel rushed-
May 18, 2026
Excellence in treatment and respect. 10 out of 10 for care. Thank you!
May 18, 2026
David was great as was his medical assistant (Angie I think lol). I’m already so much better and I was desperate. Thank you for giving me options that are not opiates, it means a lot!
May 16, 2026
I really appreciate the treatment they gave me. I wish I knew the dr name, she was really caring, listened and gave me the correct treatment. I went to another urgent care earlier and they only have me muscle relaxers and made my symptoms sound very minimal
May 13, 2026
There has never been an issue with my urgent care visits. Staff is always courteous and helpful. I have never felt rushed. The doctors gives you the time you need for questions.
May 12, 2026
The ER system of booking on-line made the visit quick and easy. The doctor and nurse provided the care and medication I needed for an infected sore on my leg. Well run facility..
May 11, 2026
It’s always a great experience here
May 11, 2026
Great customer service and efficient while caring for the patient/family.
May 11, 2026
Everyone from the reception person, the ma, to Aaron, the PAC and, finally the very gentle imaging tech, were kind, caring and considerate. I’d taken a spill earlier in the day, and by the time I got in there, I was in some serious discomfort, and having trouble walking. They were all very patient.
May 11, 2026
Maria was absolutely Outstanding!!! We have truly been thru the ringer with the medical treatment for our twin boys. Maria was very attentive to our descriptions of the countless providers we have taken the boys to with negative results. I truly believe Maria hit the nail on its head with her diagnosis of what was going on with our boys. She examined our boys and quickly realized what was really going on with them. Simply allergies!!!!. She prescribed them Claritin and we picked up it from Walgreens. With in an hour of the boys taking the medicine we saw positive results of the horrible cough we have been dealing with for three or four months. Countless sleepless Nights!!! They are getting better everyday. We are truly blessed to have had the opportunity for our boys to be treated by Maria. Please pass on Our Gratitude to Maria. Very thankful for her.
May 11, 2026
The young people were great !! I am 87 years old and impressed with all of them that helped me
May 9, 2026
Arron and the staff were excellent!
May 8, 2026
It was great! In and out with the answers to my medical problem. Thank you
May 8, 2026
Ok
May 7, 2026
I was very pleased with the care I received. A.J Kossol, PA was very attentive and explained my diagnosis and I was able to start treatment and I'm feeling better.
May 6, 2026
All experiences at urgent care are not good. I do not use urgent care often.
This trip however was a totally different experience. I felt like people truly cared. They listened, they explained, I listened. It was a good experience . Thank you!
May 5, 2026
Staff and Practitioner were great!
May 4, 2026
I am totally grateful. These people are professional. Trustworthy. Caring. And give more than expected. They are needed. To the degree of sometimes being life or death. Sometimes bring a cut or sore throat. They are needed.
May 4, 2026
Thank you for taking what i had to say as a concern to my health i felt heard and validated during my scarry experience/medical emergency. I felt truly safe and will continue to trust renown
May 4, 2026
Dr. Basho, was wonderful! She listened to me and was very helpful and clear in explaining everything.
May 4, 2026
Very satisfied - easy, non threatening experience
May 1, 2026
Very quick in and out. Efficiency is great when you’re not feeling good. Thanks!
May 1, 2026
The staff was very considerate and kind to me, considering I had diarrhea. They never felt made me feel uncomfortable. I would especially like to think Sierra and Jasmine for their wonderful care and thoughtfulness.
May 1, 2026
I felt heard and cared for!
May 1, 2026
So friendly, completely satisfied
Apr 30, 2026
Very little wait time. Did all the tests and xRays quickly and got results quickly. Personnel were great.
Apr 28, 2026
As an afterthought I should have asked if they knew the cause of my problem.
That was on me.
They were very courteous, professional asked questions and obviously knowledgeable.
Prefer them to some others.
Thank you
Apr 28, 2026
Everyone that helped me during my visit was polite and took the time to listen to me.
Apr 27, 2026
The lady who did my examine was very kind, honest, and she knew what she was doing. Im so glad I got service so quickly.
Apr 27, 2026
The Dr heard what I said and provided medication that is making me feel much better.
Apr 27, 2026
Your PA was one of the best I have had. Your MA and receptionist were also excellent.