Renown Urgent Care Los Altos
Urgent Care
202 Los Altos Pkwy
Sparks, NV 89436 Directions
4.6 out of 5
3,960 verified ratings
3,960 Ratings, 1,124 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Renown Urgent Care Los Altos is praised for its compassionate, thorough, and efficient medical care, with many patients highlighting the kindness and professionalism of the entire staff. Patients appreciate clear communication, detailed explanations, and follow-up calls about lab results. The center's availability on holidays and efficient appointment scheduling are valued. Some concerns include long wait times, occasional rushed interactions, and issues with communication or availability of test results. Overall, the urgent care is seen as a reliable and caring healthcare resource, especially noted for excellent nurse practitioners and providers.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Oct 3, 2026
Everything is good
Oct 1, 2026
I had an appointment at 3:30 but was not seen until 4:15. Would have thought it would be faster with an appointment
Oct 1, 2026
I just think it would be nice if we had other options when we go into urgent care. I was hoping to get maybe some type of a cortisone shot or something to the knee. The med that she had to work with had done the trick and got me out of most of my pain. But I just think it would be nice if they had some other options in their hands more than physicians. They're, you know, doctors. They should be able to do what they need to do.
Oct 1, 2026
Yeah, I had a hand wound that cut my hand open and they had me back in a room in minutes and were very comforting and did a great job. Everybody there, the doctor, the nurses, I was in and out and yeah, they did a great job. Thanks. How do I hang up?
Sep 30, 2026
I find that reception, the first impression, is lacking. It wasn't busy when I arrived however I was mostly ignored by all three at the desk for about 2 minutes.
When I was addressed the receptionist was very nice.
Sep 29, 2026
Kala Scoggins attended to me. She was a pleasure to deal with. I was encouraged to contact her if the prescribed prescription didn’t clear the problem. She used the same Rx that was successful in 2018 because it worked with no side effects. She said she would change it if results weren’t optimum.
Kala was a very nice lady and so professional. She would be my first choice in Urgent Care for another appointment.
Sep 29, 2026
The PA we saw was AMAZING with our three year old. She was so kind and caring. Would see her again in a heartbeat.
Sep 28, 2026
excellent staff
Sep 26, 2026
Courteous and friendly
Sep 25, 2026
Wait time was reasonable.
Sep 25, 2026
The only negative was the wait for the check in. When I arrived there were 2 clerks, but only 1 was checking in Urgent Care patients. Everyone had to wait for that one Clerk. The other was for X-Rays only. The wait to check it was lengthy and therefore uncomfortable. Once it was my turn to approach the desk, she was extremely friendly and efficient.
Sep 25, 2026
Doctors I saw were outstanding very well informed.?
Sep 24, 2026
Professional staff
Sep 23, 2026
Yes, they were very polite and I understood everything they said and did a pretty good thing for the issues I had. So the doctor explained everything and he gave me something to help and he did.
Sep 23, 2026
I just want to say that the physician assistant that did see me in the urgent care Saturday morning, I have a lot to thank him for because he referred me to the emergency room, which actually it's a really good thing he did because I had to have surgery on Sunday. They put two stents in me, so I want to thank him for helping save my life. Thank you and have a good day.
Sep 23, 2026
I was happy with the services, but the doctor said he was going to call in a prescription for me and I have yet to receive that prescription at Costco in Galleria, so I'm still waiting for that. It's been four days.
Sep 23, 2026
My doctor was very knowledgeable and had great bedside manner!
Sep 23, 2026
Took time to listen to my worry , and made me feel better. Very helpful .
Sep 23, 2026
This Urgent Care on Los Altos is the best place to go when something comes up. The employees are great and very knowledgeable and professional. Very helpful and you get in very quickly. Thank you again to all the employees I saw that day of my visit. Appreciate the kindness.
Sep 22, 2026
Regarding the actual medical staff, doctor, assistant and all that, they did a fantastic job. The individual who was checking us in, however, it's very difficult to explain. However, I had a very difficult time actually conveying to the person that, in fact, I somehow had a new insurance and they could not seem to understand the fact that yes, my insurance has changed and I need to enter the new one and the way they kept asking was as though something so horrendously major had changed as to somehow be able to invalidate our ability to be seen. So it was very odd. Again, difficult to explain, but wow, if my insurance has changed, please just take the ⁇
Sep 22, 2026
Very helpful there to help you
Sep 21, 2026
Listened and went over options! Appreciated the time he took!
Sep 21, 2026
NP David was so nice, and listened to me, and made me feel comfortable with my care!!!
Sep 20, 2026
Wait was short, nice staff.
Sep 19, 2026
Caring and compassionate staff.
Sep 19, 2026
PA Trina was very knowledgeable and pleasant.
Sep 17, 2026
Thank you for your great patient care.
Sep 17, 2026
Health providers were prepared (reviewed MyChart medical history), quickly ordered the medications needed to heal and improve a painful outer-ear infection. So far meds are working for a
good outcome soon
Sep 17, 2026
Great focus from Kevin Jensen on my health issue
Sep 16, 2026
I really like the staff at Renown. They explain things, care, and are respectful.
Sep 15, 2026
The Doctor was thorough and listened. Wait time was excellent.
Sep 15, 2026
The employee that checked me in was absolutely amazing and so friendly. She was so kind to help fix the MyChart app as I was having issues. Medical assistant was very nice and so was care provider. Would definitely go back if needed.
Sep 15, 2026
Thank you for taking such great care of me. I really appreciate you all!
Sep 14, 2026
It was positive
Sep 12, 2026
I did not like the fact that I had to go back twice for the same issue which meant I had to pay $130 out of pocket instead of $65.
Sep 12, 2026
Always good care at this urgent care
Sep 11, 2026
Everyone was very kind. KEVIN is a gem! Hold on too him.
Sep 11, 2026
I went in for sore throat and an ear ache . Doctor examined me and requested further testing due that I might flu or Covid symptoms. Thank you for your understanding and help…
Sep 10, 2026
The doctor was very good. He explained what was going on and there was no hesitation or otherwise. The doctor was really good and we left out of there very confident.
Sep 9, 2026
They said I needed MRI they don't do that there. So sent me somewhere else and they don't do them. I'm confused ?
Sep 9, 2026
The front office staff were welcoming and quickly checked me in. A friendly nurse? took my vitals and history. He was thorough and very easy to talk to so I felt comfortable My doctor was inquisitive and intelligent. He was confident within his knowledge base and also asked pertinent questions as needed. Great experience overall and I will continue to go here when I need urgent care!
* I also appreciate the evening hours since I work overnight shift
Sep 9, 2026
Everyone was very helpful and caring.
Sep 8, 2026
The care provider is awsome i think its my sons second time seeing him and he was great both times.
Sep 8, 2026
Please tell Kevin I said thank you. His removal of the splinters was not only physically beneficial but also, in a way, emotionally.
Sep 8, 2026
Very pleasant experience for an unpleasant time. Everyone was courteous and respectful and completed my care with professionalism.
Sep 8, 2026
Completly satisfied. Excellent doctor and staff.
Sep 8, 2026
Process went great, provider was great,
Sep 8, 2026
This location is getting better. I’ve had several bad experiences at this place by the doctors. The last time the doctor was mad at me for not taking my teen immediately to the ER for appendicitis. Ok, I’m not a doctor so that’s why i brought him to urgent care first. The rest of the staff have always been great though.
Sep 6, 2026
Nice quick visit, satisfied with treatment and outcome
Sep 5, 2026
A place I would go again if I can’t get a hold of my doctor. And this was the case for me.