Renown Urgent Care Los Altos
Urgent Care
202 Los Altos Pkwy
Sparks, NV 89436 Directions
4.7 out of 5
3,306 verified ratings
3,306 Ratings, 930 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Renown Urgent Care Los Altos is praised for its compassionate, thorough, and efficient medical care, with many patients highlighting the kindness and professionalism of the entire staff. Patients appreciate clear communication, detailed explanations, and follow-up calls about lab results. The center's availability on holidays and efficient appointment scheduling are valued. Some concerns include long wait times, occasional rushed interactions, and issues with communication or availability of test results. Overall, the urgent care is seen as a reliable and caring healthcare resource, especially noted for excellent nurse practitioners and providers.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Jun 12, 2026
The doctor I had was wonderful. You gotta hang on to him. He was either a doctor or a nurse practitioner, but he was wonderful. Thank you.
Jun 12, 2026
The staff was nice and informative. The PA was kind and thorough.
Jun 12, 2026
They really help me with my situation!
Jun 10, 2026
It was very quick and all employees were wonderful even the dr
Jun 10, 2026
I was in terrible condition but was treated in a timely manor and with care and respect.
Jun 10, 2026
Serviced provided was excellent and professional. Highly responsive. Diagnosis was ultimately confirmed.
Thank you!
Jun 9, 2026
PA and MA were kind and listened.
Jun 9, 2026
Quay Hervey and those working with him were very kind and I appreciated all their help
Jun 9, 2026
Perfect service with all processes.
Jun 9, 2026
I was in and out within 15 minutes
Jun 8, 2026
Everyone is very kind and nice
Jun 6, 2026
Provider was amazing, very helpful. We really like the doctor. He's really, really amazing and very knowledgeable.
Jun 6, 2026
Everyone from the check in desk to the medical assistant to the doctor were very friendly. It was the best experience I’ve had at an urgent care facility.
Jun 4, 2026
P.A. Kevin Jensen was great! He was very thorough and professional. He checked my past lab results to confirm his diagnosis of my symptoms. Kevin is a great representative for Renown.
Jun 4, 2026
The pre-sign up, I love how I can set an appointment ahead of time. Next, my provider was absolutely excellent. She listened, she was attentive, she was friendly, just fantastic. I've had always good experiences there, but she was probably the best. Thank you very much.
Jun 3, 2026
The doc was professional and very informative on what my issue could to be.
Jun 2, 2026
Thank you all the staffs worked at Los Altos location.
Jun 2, 2026
Thank God
Jun 2, 2026
Amazing staff all around!!!
Jun 1, 2026
Great service.
Jun 1, 2026
I’ve had care at this Renown urgent care before and they are always efficient and thoughtful.
May 28, 2026
Good ? fast service. Good team of people ? ?
May 28, 2026
Care was excellent.
May 26, 2026
It is convenient to get to, & the staff are efficient.
May 26, 2026
Fantastic and quick service. Really appreciated Doctor’s guidance and treatment. I take was easy and fast. Wonderful overall!
May 26, 2026
My doctor was truly amazing and cared about me. Super knowledgeable!
May 26, 2026
I was in town for a softball tournament and got hurt. Your urgent care was very clean and courteous
May 25, 2026
The medical assistant, doctor, and nurse were all very helpful, kind, and made me feel better just by listening to me.
May 23, 2026
Provider was quick but thorough.
May 23, 2026
Thank you.
May 23, 2026
Everyone was very polite and helpful
May 23, 2026
Dr Kevin and his nurse were the best! I received medicine that has worked wonderfully. Dr Kevin called and checked on me the next day. I felt heard and well taken care of. Thank you.
May 21, 2026
Everyone was extremely professional, courteous, and joy to be around regardless of how I felt.
May 21, 2026
The provider gave my daughter the most thorough exam. Honestly better than that she would’ve gotten at her pediatrician. He checked her nose, eyes, ears, lungs, throat, etc and made her feel comfortable and safe. I did not feel rushed but fully supported. I felt like he spent the right amount of time with us and made sure I felt reassured as a parent and knew exactly what I needed to do to help my daughter and explained any signs to look out for.
May 20, 2026
The wait time was not long, very reasonable, and the staff explained everything I needed to become a patient for the first time.
May 20, 2026
AJ, the main physician on duty 5/17/26 @ approximately 10am was very professional, and explained my treatment for dog bites in a way I could easily understand. Although it's only been three days since the incident, my wounds are slowly healing.
May 20, 2026
Front desk Maria was exceptionally nice
May 19, 2026
Very efficient and fast .
May 19, 2026
I’ve been here several times. Adam Serfoss, P.A.-C. Was my provider this time. I’ve never had a provider so eager and willing to help as much as Adam Serfoss was. Seriously one of the best urgent care experiences I’ve ever had because he was so willing to help. Thank you!
May 19, 2026
Thank You!!
May 18, 2026
Good overall experience—staff friendly and efficient. Dr on staff that day was very good. Provided me with an urgent referral and answered my questions. Did not feel rushed-
May 18, 2026
Excellence in treatment and respect. 10 out of 10 for care. Thank you!
May 18, 2026
David was great as was his medical assistant (Angie I think lol). I’m already so much better and I was desperate. Thank you for giving me options that are not opiates, it means a lot!
May 16, 2026
I really appreciate the treatment they gave me. I wish I knew the dr name, she was really caring, listened and gave me the correct treatment. I went to another urgent care earlier and they only have me muscle relaxers and made my symptoms sound very minimal
May 13, 2026
There has never been an issue with my urgent care visits. Staff is always courteous and helpful. I have never felt rushed. The doctors gives you the time you need for questions.
May 12, 2026
The ER system of booking on-line made the visit quick and easy. The doctor and nurse provided the care and medication I needed for an infected sore on my leg. Well run facility..
May 11, 2026
It’s always a great experience here
May 11, 2026
Great customer service and efficient while caring for the patient/family.
May 11, 2026
Everyone from the reception person, the ma, to Aaron, the PAC and, finally the very gentle imaging tech, were kind, caring and considerate. I’d taken a spill earlier in the day, and by the time I got in there, I was in some serious discomfort, and having trouble walking. They were all very patient.
May 11, 2026
Maria was absolutely Outstanding!!! We have truly been thru the ringer with the medical treatment for our twin boys. Maria was very attentive to our descriptions of the countless providers we have taken the boys to with negative results. I truly believe Maria hit the nail on its head with her diagnosis of what was going on with our boys. She examined our boys and quickly realized what was really going on with them. Simply allergies!!!!. She prescribed them Claritin and we picked up it from Walgreens. With in an hour of the boys taking the medicine we saw positive results of the horrible cough we have been dealing with for three or four months. Countless sleepless Nights!!! They are getting better everyday. We are truly blessed to have had the opportunity for our boys to be treated by Maria. Please pass on Our Gratitude to Maria. Very thankful for her.