Renown Urgent Care – South McCarran
Urgent Care
6512 S McCarran Blvd
Reno, NV 89509 Directions
4.7 out of 5
543 verified ratings
543 Ratings, 205 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Renown Urgent Care – South McCarran is highly praised for its professional, attentive, and compassionate care, with many patients feeling listened to and well cared for. The facility is clean, welcoming, and conveniently located, providing efficient and thorough assessments for various urgent health issues including respiratory and eye infections. Staff, including providers and support personnel, are frequently described as kind, knowledgeable, and trauma-informed. While the absence of on-site x-ray was noted, the overall patient experience is very positive, highlighting effective treatment and respectful communication.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Aug 1, 2026
Excellent care by the nurse & the Doctor.
Jul 31, 2026
Erin is fantastic!!
Jul 31, 2026
So I went to the renowned lab center. It was pretty painless. Signed in, they got to me right away, put me in the system, not even 10 minutes. They called me, then I went back, get my blood drawn. It's so painless. The lady there is so professional. Did not even feel the needle.
Jul 29, 2026
This was the second time we've had this medical assisstant and both times she was extremely friendly, efficient and thorough. An excellent caregiver!
Jul 28, 2026
The receptionist in the front is extremely nice and helpful and she needs to be recognized and she always has a great attitude.
Jul 27, 2026
The Nurse Practioner Michon was excellent. Clear, concise and friendly. Super helpful. I felt very cared for.
Jul 27, 2026
The best urgent care visit ever. Made the appointment and was called at that time. The care givers could not have been more helpful. Listened thoroughly, examined me carefully, and were empathetic and kind. My gout flare up responded quickly to the steroids as NP David indicated. I don't have enough adjectives to say how happy I was with this facility and staff.
Jul 27, 2026
It was great!
Jul 25, 2026
//the Survey… said it all, and I liked the brevity of this survey
Jul 25, 2026
I really like this urgent care. I’ve been there twice. Everyone is very nice, helpful, friendly and professional.
Jul 23, 2026
The staff and medical personnel at the S. McCarran Blvd. location are amazing. Thank you.
Jul 22, 2026
Fantastic caring professionals at every step of process.
I did walk out myself at discharge (room 114) and got quite lost trying to find my by the emergency room. I ended up on the back side of the hospital and walked all around the building until I found my car. Minor… but I was by myself and a bit tired..
Jul 22, 2026
Great locations! So convenient all around town!
Jul 22, 2026
I thought your facility was extremely clean and I thought the PA Kiersten was so intelligent, , warm and took her time talking with me
Jul 21, 2026
Super efficient
Jul 21, 2026
I will say the room i was assigned was awful. When i got there the room was dirty and the bathroom had not been cleaned. There was used towels and opened soap still in the shower. The TV's did not work and the room was not in great order.
The care team was outstanding though.
Jul 20, 2026
It was easy and all the staff were very friendly and helpful. I was even a little late and they still got me in in a timely manner
Jul 16, 2026
The two ladies at the desk were incredibly nice and sweet. Dr Kala was incredible. It’s been a long time since I’ve felt listened to and cared for like she did. It helped ease my anxiety a lot.
Jul 16, 2026
My appointment was scheduled for 12 at 12:01 I was in a room getting my vitals taken. The doctor came in right after listened to my symptoms and told me antibiotics would be ordered at my pharmacy within the hour. No waiting it was amazing!
Jul 15, 2026
A large plug of ear wax in my right ear was skillfully removed in a timely manner. It was a great relief to have such qualified personnel available in Renown's Urgent Care facility.
Jul 15, 2026
Quick professional, and a beautiful establishment. Thank you for your immediate attention to my healthcare needs.
Jul 14, 2026
Staff were very courteous and efficient.
Jul 13, 2026
Jamie took care of me and was terrific
Jul 10, 2026
The PA that helped me was very efficient and kind. Love the new location and the lobby was clean and welcoming.
Jul 8, 2026
This Urgent Care was exceptional for my needs… Especially the kind lady who checked me in…!!!
Jul 6, 2026
The front office receptionist was indifferent and failed even the slightest eye contact, definitely one of the worst I’ve ever encountered. However, Christina the MA and Rebecca, the dr. were both great. Christina introduced herself, a simple thing but one I’ve found to be increasingly rare. She listened carefully and repeated my concerns to clarify. Rebecca, the doctor, was fantastic! She quickly understood my concern about thinking it was Covid and that if it were, that I had missed the window to take [RX] and as a senior with co-morbidities, I was super anxious. She gave me direct information about why she didn’t think I had Covid, but even if so, why I presented as not being in significant danger, and that far fewer people were being hospitalized or dying from Covid these days. She was intuitive, highly responsive in a way that was exactly what I needed, and was professional and so relatable and kind. She’s one of the best doctors I’ve ever met.
Jul 4, 2026
PA was clear about possible dx & ordered strep swab, explaining clearly why he was not ordering any other testing. He also explained what to do to treat the symptoms if strep swab was negative. His assistant was excellent, not causing me to gag when obtaining the swab sample. Both explained the timing to get a result. When I called back after negative result to ask what dosage I should take for ibuprofen, the assistant checked with the PA & called me back relatively promptly.
Jul 4, 2026
Best experience ever at urgent care.
Jul 3, 2026
A position assistant that I met with was very thorough and answered all of my questions.
Jul 1, 2026
The medical assistant was awesome! Very polite, great personality, made me feel very comfortable. Dr. very professional and answered any questions I had. Would go back there.
Jun 30, 2026
All staff were polite, proficient & made i
Jun 29, 2026
It exceeded my expectations
Jun 27, 2026
Everyone was very professional, kind and friendly.
Thank you.
Jun 26, 2026
Facility was fresh and clean. It was easy to get in. I trusted the PA.
Jun 25, 2026
This new facility is brand new , clean and with amazing staff
Jun 24, 2026
Yes, the nurse was very helpful. She, I did not feel good, was running a fever. I was having what's called a pity party and she listened to me and she was very caring and it was very sweet. It just made me, it made the experience so much better. So just to have her kind of walk me through the fact that I wasn't feeling well and I was complaining because prior visits I was not getting the experience I needed and or the relief, I guess. And so I just felt like I was well taken care of. Thank you.
Jun 24, 2026
Dr Chen has a very kind approach. He seemed concerned about my problem and ordered three prescriptions that have really helped. I highly recommend going to this urgent care. There was only a short wait. I am pleased with my experience.
Jun 23, 2026
I was so pleased to log into Renown MyChart at 7:15ish in the morning and book an Urgent Care appointment at 8:15 just a few miles from my house.
Jun 22, 2026
The entire staff was amazing and so incredibly nice and helpful.
Jun 22, 2026
Quick and helpful staff, thank you!
Jun 22, 2026
I had never been to an urgent care, I am impressed.
Jun 20, 2026
Outstanding care. I felt valued and cared for…
Jun 20, 2026
I was very impressed with Dana. I would love to have her as my regular health care provider if that were possible.
Jun 19, 2026
Quick, easy, no issues ?
Jun 19, 2026
Yeah, when I went in, I believe it was on Monday, I had a very good experience. Everyone was super nice. The doctor was super, you can tell he knew a lot about what he was talking about, which makes me feel better. And he was very confident, straightforward, to the point, and it was very quick. I think I was in and out in like 20 minutes. So I already recommended this place to my family and my mom in case anything ever happened. So thanks so much.
Jun 19, 2026
Nurse Sarah is a jewel. She is now my favorite nurse.
Jun 19, 2026
I was completely impressed with those who helped me (from reception to pre-exam to foot and tricep care) and also with the quality of care I received.
They were all the nicest, most helpful people I've met in a long time.
Jun 17, 2026
Modern spacious and clean nice renown facility. Great location
Jun 16, 2026
Happy to get pain relief from caring professional people.
Jun 15, 2026
A very pleasant experience. Excellent and knowledgeable staff. New and clean facility.
Overall --couldn't have been better.