Renown Urgent Care North Hills
Urgent Care
1075 N Hills Blvd, Ste 180
Reno, NV 89506 Directions
4.6 out of 5
3,013 verified ratings
3,013 Ratings, 861 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Renown Urgent Care North Hills is widely praised for its compassionate, professional, and efficient medical care. Patients frequently highlight the kindness and attentiveness of staff, with many noting how providers listen carefully and explain conditions thoroughly, especially in cases involving respiratory infections, pain management, and pediatric care. The facility's convenient location, weekend availability, and smooth online processes contribute to positive patient experiences. Some patients appreciated referrals for advanced diagnostics like X-rays and specialist consultations. Overall, the urgency and quality of care foster strong patient trust and satisfaction.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Oct 31, 2026
The nurse practitioner that helped me on Tuesday was wonderful. I understood her clearly. She was compassionate. She was thorough and I would definitely go to her again. Thank you so much.
Oct 31, 2026
Yeah, the practitioner was very alert, aware, and helpful, explained things thoroughly, and it was a very good experience.
Oct 28, 2026
Hopefully I won't have to return but when I need them they are there as I've been there before over the years
Oct 28, 2026
Everyone was compassionate and gave me the right prescriptions so I can get better. I'm very grateful.
Oct 27, 2026
Fast response - in and out of there quickly
Oct 24, 2026
Excellent NP !
Oct 24, 2026
Yes, the personnel was very kind and considerate because I had a UTI and I was miserable. And I appreciate all the kindness from each and every one that helped me. And thank you.
Oct 23, 2026
Renown is great
Oct 23, 2026
The nurse who saw me, Jennifer, was very thorough and kind!
Oct 23, 2026
I had a great experience and I was very well treated!
Oct 23, 2026
The urgent care doctor was very attentive and really seemed to care.
Oct 22, 2026
Dr. Brandy Soltz Isaac’s listened even when I interrupted her to tell /show her that I could control my toes on my injured foot. This is a big deal to me because it took six years after breaking my leg to have consistent feeling and control following the two surgeries on my lower right leg. She is appreciated!
Oct 22, 2026
I have always received great care here
Oct 21, 2026
Yes, I believe that the doctor that saw me, made the assessment, and put the stitches in my mangled thumb, did a fantastic job, explained every part of the way what was going on, and when it was done, I was thoroughly impressed with what he did, with what he had to work with.
Oct 20, 2026
I am sorry I don't remember my emergency care takers name. With that said she was very professional and very reassuring. She took the time to explained what she saw and diagnosed. She then gave me a care plan that covered the next 7 days giving me both prescribing medicine and bandages. BUT what was really impressive was the fact that she lined up another specialist for my next level care.
Oct 20, 2026
Dr Rebecca Desfor was incredible! A shining example of what a doctor should be. She was so kind and had the best bedside manner.
Oct 19, 2026
Nice staff very friendly. Made me feel comfortable, had friendly conversation helped me relax. Excellent team
Oct 19, 2026
The receptionist was kind and attentive and the lab staff was wonderful. The nurse practitioner I saw was amazing! I would go back to her anytime!!
Oct 19, 2026
I was surprised to be seen so quickly into an exam room and then to see the doctor so quickly as well. He listened and provided the information I needed. He prescribed the right medicines and they worked as promised. He also warned of side effects so I wasn't surprised by them while taking the medicines he prescribed.
Oct 17, 2026
Doctor Bogart was really great explaining what my back/hip problems may be. And referred my to the right Doctor to continue my care.
Oct 16, 2026
The lady that took my measurements and vitals seemed stressed and tired, but she still treated me kindly and with care. It made my day and I hope that she knows that she makes a difference even when she doesn’t feel 100%.
Oct 16, 2026
The process, rescheduling of time, made things very swift. I got to the hospital about that time, or the urgent care, got to it about the time of my appointment, and I was back being seen within about five minutes. And nurse was quick and efficient and doing her job, you know, very well. And the doctor that I had, which unfortunately I can't remember his last name, first name was Carl, which I remember because that's my grandfather's name. But I guess I was irrelevant and not needed, sorry. But doctor was great, very helpful and explained things in layman's terms that I understood. And everything was good, so I appreciate you guys.
Oct 15, 2026
Very friendly and gentle staff
Oct 15, 2026
Scheduling was easy with my new doctor, and also needing to go to urgent care for an emergency prescription for my insulin and meeting with the nurse practitioner right before closing. Everybody was awesome and I felt definitely cared for.
Oct 14, 2026
What happened to me is that the doctors that I saw she was very informative, which I never got from any other doctors in my lifetime. All the things that she's explained to me and well she was very, very outstanding. I appreciate that very much. Because not one doctor ever told me what she told me. Thank you very much. Appreciate you guys all of you.
Oct 13, 2026
I will say without hesitation that Nate, the APRN was terrific! He was able to extract the earwax that was causing my dizziness, did an EKG and also bloodwork. Please thank him 1 million times for his concern and his follow up, I really appreciate this gentleman.
Oct 12, 2026
Everyone has been awesome! I couldn't ask for better. Thank you all so much!
Oct 12, 2026
The doctor actually checked for interactions of my current medications with what he was going to prescribe. He found one and looked for an alternate medication that would be effective. He also got back to me about the results of the culture and the sensitivity of the bacteria to the prescription. Very impressive.
Oct 11, 2026
She was just very helpful, ex plain very well
Oct 10, 2026
I came in with a complex issue because I suffer with some chronic conditions. This one visit was able to Crack the code on things that have been bothering me for a year or more. I just moved here and this one visit listed to me and took what I thought was a complex issue and fixed it.. i absolutely will praise this place for thier treatment thank you very much
Lorisa Redner
Oct 10, 2026
fast service but still took the time to listen to me and provide help
Oct 8, 2026
Each time that I've been a patient at Renown urgent care, I have been very comfortable. It is very well organized. Everyone is treated the same, respectfully. It is a pleasure to go to Renown.
Oct 8, 2026
My pa was great - and she called me within an hour after my test results came in
Oct 8, 2026
The np was great with my grand son. And in getting referrals in. However one went to Las Vegas for some reason so I have to figure out how to get that one changed.
Oct 8, 2026
They were very good .
Oct 7, 2026
Okay, I went and saw him hands down was the best critical care I have ever been to. I would not hesitate to recommend this to anybody and everybody. I left a pretty nice review on Google Reviews and I meant every part of it. Honestly, the best experience at a critical care I've ever had. Nothing else has even come close. Just want to say thank you to the caregivers that were there that day. Thank you.
Oct 7, 2026
I’ve been to this urgent care twice I the last 6 months and the service and professionalism are top tier..I felt very fortunate to have medical personnel of this caliber in our small community!!!!
Oct 7, 2026
Medical physician was incredibly helpful and swift in her diagnosis. Thank you for everything.
Oct 7, 2026
They were very quick, efficient and helpful
Oct 6, 2026
This is probably the first time I have not been very satisfied with my visit to North Hills. The provider (perhaps understandably) had no idea what the red lump on my foot was. He ordered an x-ray which showed no bone involvement but a soft tissue mass. He said it could be a blood clot, but didn't suggest further testing. He said it could be an infection and said he could prescribe an antibiotic. He asked what pharmacy I use. I checked with the pharmacy - CVS on Lemmon - that afternoon and every day since. They finally said they never received a prescription. I called and left two messages at North Hills asking them to please re-send the prescription. Finally yesterday I was able to talk to a person who checked and said that I was issued a paper prescription. A paper prescription was not mentioned at all and I definitely did not receive one. CVS has still not rec'd a prescription and it has been four days since I visited Urgent Care for my foot and I consider it a waste of time and money while expecting a prescription any day.
Oct 5, 2026
The doctor was very thorough and very good
Oct 5, 2026
Everyone was courteous but I think dr. Could have another idea of what could be wrong. Just because it wasn't an UTI like we thought. Maybe figure out what else could be wrong because my mother is definitely sick with something in her stomach. But over all they were all very polite. Thank you
Oct 5, 2026
Excellent staff
Oct 3, 2026
The facility shares parking with other stores and the parking and driving lanes are tight.
Drivers honk on pedestrians - nasty!
Oct 2, 2026
will return if needed
Oct 2, 2026
The PA was very attentive and listened to my concers
Oct 2, 2026
Thorough, professional and personable, and made the appointment easy!
Oct 1, 2026
Everyone I encountered was incredibly kind, personable and thorough. I'll never go anywhere else for urgent care!
Sep 30, 2026
Excellent !
Sep 29, 2026
The young girl learning to be a medical assistant (I think) needs to speak louder with we older patients - especially with wearing a mask. Otherwise she was an amazing caring young woman. She’ll be great!