Renown Urgent Care Ryland
Urgent Care
975 Ryland St, Ste 100
Reno, NV 89502-1669 Directions
4.6 out of 5
3,954 verified ratings
3,954 Ratings, 1,079 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Renown Urgent Care Ryland consistently delivers professional, compassionate, and thorough medical attention, with many patients highlighting the caring nature of the staff and providers. Timely and efficient service is frequently praised, even during busy periods such as holidays. The team’s attentiveness extends to detailed explanations and follow-up care, fostering trust and positive outcomes, especially in urgent situations requiring further treatment or hospital admission. Patients appreciate the respectful, knowledgeable approach of providers, particularly in managing injuries and infections. Some desire clearer communication regarding diagnostic results like x-rays.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Aug 30, 2026
Very good !
Aug 28, 2026
Saw Dr. Hill Wednesday night for a hand issue. He ordered a blood draw test. I went to Renown’s Lab in the same building complex Thursday morning for the test. By Thursday late afternoon, Hill called me to talk through the results. The test didn’t completely support his original diagnosis so he recommended I go to my primary doctor to seek out other specialists. I appreciated his advice, his candor but most of all the prompt response. I felt heard and given direction. The attending nurse was also very nice and attentive as well.
Aug 28, 2026
My kids were sick and they took care of them with out and issue and I’m thankful for them and their team making things easy and listening to my concerns.
Aug 28, 2026
It was a very bad day for me until I got to Renown urgent care. They were extremely helpful, patient and kind to me. I had to return the same day with a bad reaction to my antibiotics and they got me in immediately and made sure I was ok then they wrote me a new prescription. I was very happy with my experience at this location.
Aug 28, 2026
Everyone was friendly. Facility was very busy due to the fire but everyone was working quickly. All patients were processed efficiently.
Aug 26, 2026
I had a very positive experience with the Ms. Sarah Gentile APRN at urgent care. She took my urgent medical situation seriously, listened carefully to my concerns, and provided prompt and professional care. She explained my condition and treatment clearly and prescribed the appropriate medication for my situation. I appreciated her knowledge, professionalism, compassion, and attention to my needs. I felt well cared for and confident in the treatment I received. Thank you for Ms. Gentile APRN providing excellent care during an urgent situation.
Best regards.
I. M. S
Aug 26, 2026
Adam was a great provider it was an excellent visit
Aug 25, 2026
Extremely friendly staff and I didn't have to wait long even though my sprained wrist wasn't an emergency. Great team.
Aug 25, 2026
I was expecting a red-tape experience and what I got was anything but that.
I was staying in Reno for one night on my way cross-country driving with my son. I realized I forgot my statin and BP meds. This was on a Saturday. Early Sunday morning I made an appointment at your urgent care. When I arrived, the receptionist was cool and interested in my problem, the MA was friendly and efficient, and the NP was professional but thorough. Can’t say enough about her flexibility in suggesting how to proceed. I was in and out in about 20 minutes. Shocking! A 10-minute trip to Walgreens to pick up the prescriptions and we were back on the road. I wish I had written down their names, but you have a winning team there.
Aug 25, 2026
Have never had a bad experience at any of the facilities and the nurses and doctors are always nice
Aug 25, 2026
Service provider. Was excellent
Aug 25, 2026
Glad we went.
Aug 25, 2026
Everyone in office was professional and service was great !
Aug 24, 2026
Get that clinic more staff. They are always amazing and always professional and always so incredibly helpful and effective. I know they are understaffed and that location is busy and stays open late. I know other locations close earlier but that staff doesn't divert.
Aug 24, 2026
Andrea was really awesome and she actually listened to my complaints and tried to help.
Aug 22, 2026
Fantastic
Aug 22, 2026
Her patience was phenomenal. Aldo the med asst. was A+
Aug 21, 2026
Everyone was helpful an kind. The doctor that helped me is very patient and really listens to what i need and my concerns. I have visited this place couple of times but I can say that I am more comforable and happy with the service from this place compare to other hospitals. They treat their patients really well. Thank you so much.
Aug 20, 2026
They were all caring and provided excellent customer service.
Aug 20, 2026
The facility doesn’t appear as nice on the outside as it is on the inside. I was initially reluctant to go to this location but I had a good experience and I will recommend it to friends and family.
Aug 20, 2026
The care was quick, thorough, and friendly. Thank you!
Aug 18, 2026
Very happy with my care!
Aug 18, 2026
I felt very listened to and cared for.
Aug 18, 2026
Good service that’s why i go there.
Aug 18, 2026
Everyone was incredibly friendly and professional. I haven’t been to the ER many times and it can be scary, but I genuinely felt reassured the whole time at Renown. I left with proper next steps, and I’m appreciative of all the healthcare workers there. They have to deal with a rough crowd (!) and they do it flawlessly.
Aug 18, 2026
As usual, I continue to trust and rely on the care I receive through Renown.
Aug 18, 2026
The P.A. (?? Unsure of her title) provided the BEST medical care I've ever had. She was extremely competent, professional and approachable. She explained my options clearly and conducted my procedure better than my prior doctor. She also referred me to a specialist for further care, which my Dr had never suggested. My only regret is that I don't know her name or title.
Aug 17, 2026
Dr. Jamie Marriott is fantastic! She's attended to me before and remembered my specific health issues. Because she took these seriously I recovered quickly and was back on my feet in a few days.
Aug 17, 2026
Hey, they sent my son a referral to go to another doctor for his back, but I never heard back from him and it's been three days. So no one's contacted me and reached out to me.
Aug 17, 2026
This is an IT issue. There's something funky going on in the interface between the urgent care appointment setting software and my "MyChart" account. They're not talking to each other. The link to MyChart refused to acknowledge my password and (upon check in) appeared to have tried to create a separate MyChart account.
Aug 17, 2026
All the staff was kind
Understood my feelings and needs
I was in and out less than an hour
I really appreciate that ? ?
Aug 17, 2026
Excellent experience.
Aug 15, 2026
Dr. Carver saved my life Monday night, August 10 at 8:00pm.
Aug 14, 2026
I went to the outpatient pharmacy in renown and didn't like that I had to wait in line again to pick up my prescription.
Aug 14, 2026
I feel really appreciate for the doctor’s team, very helpful and friendly.
Aug 13, 2026
Okay.
Aug 13, 2026
Dr. Thole had great bedside manner and was very comfortable and easy to talk to and answered questions before I asked them. The medical assistant was also so sweet and caring with the care she provided and making sure that I was comfortable with her lab collection.
Aug 12, 2026
Everybody was wonderful there. Greg sent me to the ER and I'm still in the hospital on the 12th. So I'm just so happy that he took good care of me. He was wonderful.
Aug 12, 2026
Thank you.
Aug 11, 2026
Dr was excellent.
Aug 11, 2026
very helpful and attentive to the patients needs
Aug 10, 2026
Everyone was extremely friendly and personable. Very efficient. Great experience.
Aug 10, 2026
The best
Aug 10, 2026
The nurse practitioner was exceptional .He found a ball of wax in my ear that had been there for years. I can hear again. Thanks again.
Aug 7, 2026
I was rushed thru triaging only to sit in a chilly room with no windows for over 20 minutes waiting for the doctor. All staff were pleasant especially the apologetic doctor. He explained what my condition involved and what the Rx would do to help it. I don't know if I was to receive any paperwork upon leaving. I found the visit in MY CHART when I arrived home after picking up my Rx at CVS. That's good!! I'm happy with my visit to Renown Urgent Care on August 6.....ANN
Aug 7, 2026
They were very friendly, and very nice service was very fast
Aug 7, 2026
Dave the x-ray technician was absolutely professional with great communication and care. This is the best Urgent care I've been to.
Aug 6, 2026
Great experience as always.
Aug 6, 2026
Dr. Ben was extremely kind, caring, informative, and professional!
Aug 6, 2026
the expert is knowledgable and aware of the latest health issues overseas.