It was our first time at a Renown Urgent Care and we were impressed. Excellent care.

I appreciate the staff, everybody involved treated my little guy with absolute care. Everyone was friendly and efficient.

Dr. Wilson was amazing! She was engaging, fun with the kids, and thorough in evaluating my child. We were so thrilled to be seen by a pediatrician for my child's issue.

Pam, the receptionist, and Marissa, the provider, were phenomenal. I was so uncomfortable & hurting & they were very attentive to my needs. Pam,went above & beyond, to get me help from the MA. I am from out of town & the pharmacy had closed. I hadnto return to UC & pam spoke with provider & prescription was rerouted. Thank you both sooo much for your kindness & compassion!

I went in very sick. I was prescribed meds and am feeling much better now. I am thankful for the thoroughness of exam and meds.

There was an issue getting Paxlovid from CVS on Friday before 3-day weekend. My daughter tried to call the doctor but got no resolution until the next day. The doctor ended up sending a prescription to Costco on Saturday. I appreciate the doctor finally getting the medication.

Sara called me back, gave me test results. I was able to ask questions and get answers from a medical professional over the phone. What a great experience that was! I felt like Sara went the extra mile, very satisfied!

PA Jacobsen treated us with respect and reassured me of my child’s health and plan of care. I definitely would recommend people see her for compassionate care

Very good and professional care

Doctor was quick to see me, polite told me what to do and o come back if problem persists. It hasn’t so i feel confident the visit helped

Very good service

I sent in a question after my test results--same day. It wasn't reasonable to expect a same day response, necessarily, and we had Labor Day, but I got a response OK on the first available work day. I definitely felt that Sunny and the Aide both cared about how I was doing--about me.

The staff and our experience at this facility was immaculate. Everyone from the front desk to the doctor. Who provided care for my three year old daughter were so kind and friendly. We were incredibly pleased by our experience at this Renown location and would highly recommended to anybody in need of urgent care services in the Reno area.

Greg was awesome - his ‘bedside-manner’ is probably the best I’ve ever seen. A+ communication skills !

Excellent and fast medical treatment, thanks.

The receptionist was kind, gentle and efficient. The provider was AMAZING! I wish that she could be my primary care doc! She was compassionate and listened, and gave very straightforward advice and information. Her diagnosis and instructions were clear. She gained my trust in a short amount of time. Please THANK HER for the important and meaningful work that she is doing.

My P.A. Erin was very prompt and has a great bedside manner. She listened to my worries and took care to explain what she could do to help relieve my pain. It is very rare nowadays that i can find a provider whom listens and acts accordingly. I truly trust her and will refer my family and friends to her

Thank you

Ingrid was my nurse and she was amazing at her job and Kevin was one of the best doctors I’ve ever had I was extremely satisfied with my visit they both made me feel comfortable and took great care of me I couldn’t of had a better experience.

The team was fantastic at every level and took my healthcare issue very seriously. I would (and already have) recommended this urgent care to my family, friends, acquaintances and co-workers.

It was a good experience.

Way and Eddie were very professional and friendly in all they did.

It was a good experience they saw me right away l didn't feel l had to wait for too long but everyone l spoke in there were nice the they Saturday yes l would come back again if l have another health problem thanks a lot for everything

Very helpful and considerate.

Very pleased

Every single nurse and doctor at renown have been absolutely wonderful. My daughter and myself were very well taken care of. Such kind and caring staff.

Lyndsay and the receptionist were great. Thank you

Matt was great

Provider and his assistant were very kind and professional. My stitches came out perfect

Aaron Williams APRN was absolutely fantastic! He listened and had wonderful bedside manner and an expertise in his care. He was thorough but also very efficient. Fantastic provider and staff and the PARs helped sort out my MyChart Login issues as well.

I appreciate the convenience of Renown's Urgent Care.

The 3 doctors/student doctor that seen me in person were all very interested and seemed to care of my well-being and health. My symptoms had progressed to a point of managing them opposed to preventing them. FBR B.Hogan was able to explain and detail my diagnosis with a language me and my wife could understand. That is very comforting and calming that I don't always feel when I am leaving a doctor visit. Thank you .

I remembered to bring a book for my wait, but forgot a mask- I was so embarrassed! Luckily there were some provided (thank you!!!) I had barely opened my book expecting a long wait when my name was called. Everyone on staff was so warm and caring, it felt like VIP treatment even though I showed up to Urgent Care with no appointment. I certainly wouldn’t say I hope to see you guys again soon, but it’s so nice to know that you all will be there for me and my family the next time any of need you! A million thanks to all the staff at the Ryland location, you all are the BEST!!! ❤️

We always use Renown. Thank you for you for me and my family.

Every nurse, doctor, technician was outstanding. Each clearly explained next steps and their purpose, length of exam/procedure, timing of results, concluding with the doctor reviewing the diagnosis, treatment recommendation, to follow up with my primary, and provided written information re the process through followup. Although Vanessa was my primary contact throughout the evening/morning, I would like to commend all the people who helped me from start to finish. Pablo at Urgent Care in Sparks, took care of scheduling me at Ryland so it was only a few minutes wait for check in and a couple minutes more to be taken back. McKenzie Trotter explained why various tests were helpful and was concise as well as personable. His knowledge and experience gave me confidence and a sense of assurance. Melanie was my triage nurse and as with all my contacts, she was patient, understanding and communicated Renown’s commitment to wonderful staffing. Next, I met Faith and her caring and thoughtfulness meant so much to me. Vanessa was my primary nurse and echoed the kindness and thoughtfulness I received. She listened to my dumb jokes (prob just me reacting to the emotional upheaval of the vehicle incident), and was with me throughout the night and morning to ensure I was comfortable. Kayla (?) the x-Ray tech was equally thoughtful and patient. Shelly walked me through the CT process and prepared me for the physical effect of the contrast (very interesting). Dr. Dapra concluded the process with clear and thorough explanations and great compassion. I realized I was still recovering emotionally from my trauma, and that added to how grateful I was for so many patient and understanding interactions. She made it okay to be a bit teary eyed and I was overwhelmed by her kindness. I may have missed someone and apologize for that. Being in ER is not where most people “enjoy” being, however, the care I received made me feel safe and comforted in so many ways. I will probably cry for a while for a combination of reasons and I will see a therapist to help me process those feelings. I’m quite sure she will hear the words I have written here because my gratitude will be fresh. I hope, as a Renown provider, she will take some pride in her associates who showed me their commitment and personal investment in truly “being there” in the moments I needed that compassion. My thanks to all.

She took the time to listen to my concerns, and gave me the best care possible. She was very kind and respectful.

Under the circumstances my visit was a great experience. Everyone was very nice and helpful. I made an appointment on line. They had me in a room before my scheduled time. Doctor was in pretty quickly. Xray happened quickly and results were fast as well. Overall stop, in and out, was a little over an hour.

Very Good

Great experience- short wait time. Would recommend.

Checking in was easy and the wait was not that long.

Exceeded my expectation. I have been without pain now for 2 days since I went into urgent Care. I had an ultrasound no blood clots in my ankle so I have no worries. I was treated with such kindness and such respect thank you so much everyone I came into contact with

Yes, the situation that I was going through, I needed help to understand how to solve my problem. And it was wonderful that I was helped very well and prescribed prescriptions to help me. And thank you very much, and I really appreciate. It was wonderful. Thank you.

Thanks..

The Urgent Care Doctor: Dr. Mack was very attentive. He was able to get an ultrasound scheduled right away and within an hour of my procedure he called and went over the results with me. Great service. I was very impressed with the level of care I received at the Urgent care on Ryland and at the hospital imaging department. Everyone was great!

Thank you, Renown!

The location is in bed place, a little dated. But service and personnel were awesome.

Quick and easy although the provider seemed distracted by my higher then normal blood pressure not taking into account pain and illness influences

The timeliness of providing a sample, analysis and reporting was absolutely amazing. And being provided the printed data within minutes is an experience that I've never had before. Very pleased with the level of care is second to none.

I appreciate how quickly they called my name because I was in bad pain.

Thank you to all in the clinic!!! Being a healthcare worker myself (and we the worst patients ever) I can say I was satisfied.