Renown Urgent Care – Northwest
Urgent Care
960 Ambassador Dr, Ste 121
Reno, NV 89523 Directions
4.8 out of 5
125 verified ratings
125 Ratings, 39 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Dec 31, 2025
Happy new year
Dec 31, 2025
Katie Callahan (NP), was excellent !!! Gracious, knowledgeable, approachable, and spent time listening to me. Accurate diagnosis - I was miserable, unable to sleep, because “I couldn’t breathe.” We didn’t know if my sxs were viral-related, or bacterial. I ended up taking the antibiotic she prescribed, & it made a world of difference. I’m new to Nevada, & am appalled by this state’s healthcare deficiencies, on so many levels, (have never experienced/witnessed such a poor healthcare system in my life), except in a third world country), but this was a good experience - thank you, Katie!!! She was empathetic re: my multiple nasal issues & ongoing, long delay, before I can be seen by ENT. Hey, Nevada, not every state in the country has your abysmal healthcare infrastructure, as evidenced by being ranked in the bottom “5,” out of 50 states, in this realm.
Dec 30, 2025
Great new location and I really liked the team.
Dec 29, 2025
Great service n diagnosis. Timely communication of tests and path forward. Relieved I did not have strep.
Dec 29, 2025
Professional and competent
Dec 27, 2025
We saw Dana the nurse practitioner. We had a great experience with her. I had the winter virus with a heavy cough and feeling awful. I have a very complicated cardiac history which she took the time to review before seeing me. Her extra attention allowed her to perscribe correctly for me.
Dec 27, 2025
Great service, provider and great location!
Dec 26, 2025
Very clean, very fast, very efficient, and nice staff.
Dec 25, 2025
The Doctor and Medical Assistant were excellent. The lady as check was helpful too.
Dec 24, 2025
I appreciated Renown’s prompt attention!
Dec 20, 2025
Everything went very well. Beautiful facility
Dec 20, 2025
They gave me a breathing treatment that really helped. I was very grateful that there was in clinic options.
Dec 20, 2025
From the time I walked in until the time I walked out was a total of about 15-20. Wonderful experience. Dr was friendly and seemed knowledgeable. The MA was wonderful. She was so friendly.
Dec 18, 2025
Best experience I've ever had at a urgent care!
Dec 18, 2025
Thank you!
Dec 17, 2025
Erin Hicks was (in all categories) was exceptional .
Dec 17, 2025
Erin was our PA and she was amazing. She took time, she asked great questions, she made sure we understood all the information she provided. She was friendly, courteous, and probably one of the best visits I've ever had at a renowned facility.
Dec 14, 2025
Appreciated the ability to see a provider quickly and having her act quickly to remediate the issue I came in for.
Dec 13, 2025
I love that the new location is in NW Reno - close to my home and work.
Dec 12, 2025
Very happy with the new facility. It’s close to home and staffed by polite well trained people. So clean and new!
Dec 12, 2025
Very professional. Very friendly
Dec 10, 2025
Originally I called for an appointment in order to get an x-ray on my ankle. The operator did not tell me that due to an electrical problem this particular urgent care location did not have an x-ray machine available.
The schedulers should be aware of these things.
As it turned out, it appeared I needed a different type of test, so it worked out.
Dec 10, 2025
Start to finish, it was great. Everyone super friendly and caring. Loved my provider being fun and light to make it not so bad being sick!
Dec 10, 2025
I had as infection in my elbow. The medical folks saw it and knew quickly how to treat in with antibiotics. Rapid and reliable service. The infection, after 4 days, is mostly gone. Three more days of the antibiotic.
Dec 8, 2025
I came here after being told that there would be a 2hour wait beyond my appointment time at the St Mary’s urgent care. I was very pleased to get everything I needed in a pleasant timely manner! I was in and out long before the eye would have gotten to me at the other place! Thank you!!
Dec 8, 2025
The clinic was very clean and I was helped in a timely manner. I appreciated the care I received and the kindness of the provider. I would recommend this place to family and friends.
Dec 8, 2025
Good care with caring providers
Dec 7, 2025
Katie Callahan was professional and personable! Great combination!
Dec 4, 2025
I had been having a LOT of pain but it is less painful now.
Dec 3, 2025
Great new facility. The workers were all great. Best part it was open on Sunday. A million thank yous!
Dec 2, 2025
Wow, i am so impressed with the care i received and the brand new facility- it’s just up the street from my house. My apt was for 10:30 and i was seen at 10:37, out the door by 11. One of the best Renown experiences i have had, A+ all around
Dec 2, 2025
Dr. Specials is kind and compassionate, with great bedside manner. He understood my pain and helped with prescriptions. I would recommend the new urgent care clinic to my friends!
Dec 1, 2025
I had a great experience all around and this was the first time at this location.
Nov 28, 2025
Very nice and new facility. This will be my go-to when needed
Nov 28, 2025
This was one of the best experiences I have had with an urgent care facility!
Nov 28, 2025
Glad we have an urgent care in our neighborhood. Staff was great
Nov 28, 2025
appreciate this new location.
Nov 27, 2025
Awesome new facility! So fast so caring
Nov 25, 2025
I saw Dr Bester. He listened. He was professional. He studied my allergies and illnesses and prescribed for me. I’m feeling much better. He’s the kind of doctor I would see if he was in private practice