Renown Urgent Care – Northwest
Urgent Care
960 Ambassador Dr, Ste 121
Reno, NV 89523 Directions
4.7 out of 5
832 verified ratings
832 Ratings, 293 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Renown Urgent Care – Northwest is highly praised for its clean, modern facility and efficient, timely care. Patients frequently highlight the professionalism, competence, and kindness of the providers and staff, resulting in positive treatment experiences for various conditions including infections and respiratory issues. The convenient new location close to many homes and workplaces adds to overall satisfaction. Effective communication, thorough assessments, and quick treatment, including prescriptions and breathing treatments, contribute to patient relief and trust. The clinic’s friendly atmosphere and prompt service stand out as key strengths.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Oct 3, 2026
Mack (PA) had good bedside manners, and listened to my concerns. He was patient and gentle with my wound care.
Oct 2, 2026
Taryn was courteous, efficient, and caring regarding my symptoms. She was also knowledgeable and suggested all the correct tests.
Oct 1, 2026
so appreciative. I was very ill and the entire team was professional, kind and had a sense of urgency for my situation. Dr Diaz was exceptional and even contacted me personally right after I left with results. I cannot express my appreciation for her attention!
Sep 29, 2026
Staff were wonderful and we were seen quickly. The nurse and doctor were very personable and thoroughly explained things to us, answered our questions fully.
Sep 28, 2026
Great service. Super fast
Sep 26, 2026
It was a fast and friendly experience
Sep 25, 2026
The Doctor advised I should go to emergency for treatment of severe gout symptoms. she was very caring and professional. Thank you for a wonderful experience with Renown health.
Sep 25, 2026
Nurse practioner was very knowledgeable and very kind.
Sep 24, 2026
I just want to say that day I went to the urgent care, they treated me very well, so I really appreciate it. Thank you.
Sep 24, 2026
I liked that the gentleman that helped me and prescribed my medication messaged me on my chart to let me know personally what the results of my tests were and that no other medication would be needed!
Sep 23, 2026
Adam Serfoss was excellent!
Professional, easy to talk to, caring and kind. An asset to Renown.
Sep 23, 2026
Was very impressed with the friendliness. The facility is very nice and clean!
Sep 23, 2026
Yes, you've taken care of me through several emergencies with broken bones and you've done well and that's about all I can tell you. It was excellent care. Goodbye.
Sep 22, 2026
Very nice and clean office. 2 gals at front desk very professional and kind. Provider was very nice and put me at ease as to what the spots on my body were and showed me pictures so felt I was not going have issues.
The complete office is clean
Sep 22, 2026
A very professional office, all the way from reception to the Dr.
Sep 21, 2026
Easy to schedule an appointment
Sep 19, 2026
Close. Convenient. Clean. Friendly and knowledgeable staff. They listened to my son and addressed our concerns. Helped him feel so much better!!
Sep 19, 2026
It is nearby my house.
Sep 19, 2026
This urgent care is very good and clean, employees are very friendly and very helpful and professional, I would recommend anyone to go there for any urgent care help.
Sep 17, 2026
Even though I arrived shortly before closing time, I was seen quickly. The medical personnel were respectful and knowledgeable. AJ Kossol was able to diagnose my problem and put my mind at ease. It's really great to have this facility nearby!
Sep 17, 2026
Efficient & Easy
Sep 16, 2026
This was my second visit to this location, everyone was very friendly. Very nice & clean..
Sep 14, 2026
I appreciate having this location so close to my home. The wait was brief even though there were four walk-ins. The facility was very clean and pleasant.
Sep 13, 2026
I so appreciated the kindness I was shown, understanding as I stood there sobbing in the waiting room, gentle explanations and confirmation of my injuries. If I ever need care again, I will come back. Thank you.
Sep 12, 2026
So happy we finally have an urgent care in NW Reno.
Sep 11, 2026
My NP Aaron was awesome and made me feel better in an uncertain situation. Everyone was so wonderful
Sep 10, 2026
Dr. got back to me with test results as soon as it came in and answered my questions
Sep 10, 2026
Thank you for being there
Sep 10, 2026
Very helpful and courteous . I was seen timely and the entire process was extremely efficient .
Sep 9, 2026
I was very impressed with the PA.
Sep 8, 2026
Very efficient
Sep 3, 2026
My PA was very kind and made me feel as though I made a good decision in seeking care. I did not feel like I was a burden as I have at other facilities. She was thoughtful about financial issues for me and made helpful suggestions should I need to further my care. I would seek her as a primary if I could! She was great!
Sep 1, 2026
The Doctor called me with test results
Sep 1, 2026
Thank you
Aug 29, 2026
Helpful and caring
Aug 29, 2026
Doctor was professional and caring. Listened to me and addressed my needs. I really liked her.
Aug 28, 2026
I have only been to an urgent care a few times but this one is the best. I saw nurse practitioner David and he was very thorough, respectful, caring, I have not had a lot of providers that are like him. He is one of the best
Aug 27, 2026
Thanks
Aug 27, 2026
I've been in there a few times, never packed, very clean, very new, polite and respectable receptionists, all the Dr.s and nurses,and NPA s, were so sweet and caring. Explained everything in laymen's terms. I will definitely refer them. ?❤️
Aug 27, 2026
The ENTIRE staff was friendly and professional!
Aug 26, 2026
Dr. Mac was amazing and so was the provider that assisted me before seeing Dr. Mac. I really appreciated that they explained everything that they were going to do and that Dr. Mac gave me options on the treatment for my head wound. He also called me the next day to check to see how I was doing which was so kind of him and I also appreciated this follow up.
Aug 24, 2026
I recently moved to Reno from SoCal. I have Kaiser insurance and I’m so excited to find that the two are joining forces for medical care. I was very impressed with The Urgent Care I visited. The front office employee moved me through the process in a friendly and helpful way considering I’m new to the area. The doctor assistant and the doctor were so thorough. And the facility is very modern. I had a sinus infection that kept getting worse. I’m so grateful for their assistance with my medical issue. I’m feeling much better. Thank you.
Aug 24, 2026
Was seen quickly and all staff were pleasant
Aug 21, 2026
I'm very satisfied.
Aug 18, 2026
Love the new location
Aug 18, 2026
Matt was very thorough, knowledgeable & pleasant! Makayla & the x-ray were very pleasant& knowledgeable as well.
They worked together very well toyss s team.
Aug 18, 2026
Very positive.
Aug 18, 2026
Excellent service.
Aug 18, 2026
Great experience
Aug 18, 2026
The way the practitioner communicated with me gave me confidence in the information they relayed, felt respectful of me as an adult, and was very stress-relieving. nothing was minimized, and I was treated as a participant in my health.