Renown Urgent Care – Northwest
Urgent Care
960 Ambassador Dr, Ste 121
Reno, NV 89523 Directions
4.7 out of 5
907 verified ratings
907 Ratings, 322 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Renown Urgent Care – Northwest is highly praised for its clean, modern facility and efficient, timely care. Patients frequently highlight the professionalism, competence, and kindness of the providers and staff, resulting in positive treatment experiences for various conditions including infections and respiratory issues. The convenient new location close to many homes and workplaces adds to overall satisfaction. Effective communication, thorough assessments, and quick treatment, including prescriptions and breathing treatments, contribute to patient relief and trust. The clinic’s friendly atmosphere and prompt service stand out as key strengths.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Oct 24, 2026
The doctor I spoke with explained everything to me and spoke so I could understand.
Oct 23, 2026
Easy to schedule. Not a long wait.
Oct 21, 2026
The facility was very clean.
No overcrowding.
Oct 21, 2026
Great as always!
Oct 21, 2026
The employees at this location where very polite and understanding. They had lots of patiences
Oct 20, 2026
Everyone kind and courteous.
Oct 20, 2026
Very compassionate and kind staff. The nurse practitioner was thorough and supportive with all questions and concerns.
Oct 20, 2026
Very friendly and courteous and concerned
Oct 20, 2026
Made appointment online, we’re in and out in 40 minutes!
Oct 19, 2026
The PA is as very helpful and listened to my symptoms. Did not have to waitl long at all. Facility very clean.
Oct 19, 2026
Fast yet thorough.
Oct 18, 2026
Both the set up assistant (Ken) and the PA were excellent.
Oct 18, 2026
The PA was really good went over the test that I had from my visit to the ER in Vegas.
Oct 17, 2026
Great care
Oct 17, 2026
I was well greeted and well treated, provider was nice and professional. I highly recommend this place for any urgent care needs.
Oct 16, 2026
Pleasant, friendly atmosphere and helpful in addressing my problem.
Oct 15, 2026
This is the second time I've needed to use the urgent care. It's new. It's so much more convenient. I've never had a very long wait at all. I found that they were very helpful and very caring. It was a positive thing and I'm very glad to have them up here in the Northwest on this side of the Northwest instead of having to drive all the way up to Summit Ridge.
Oct 15, 2026
They were very personable and comprehensive. The PA called me back, as she said she would, if I had a positive result/s on my tests. I was pleasantly surprised that happened!
Oct 15, 2026
The doctor was extremely knowledgeable and professional. I appreciated his insight.
Oct 14, 2026
I am not well yet. The treatment prescribed didn't fix the problem. I don't blame the doctor for that, but I need to go see another doctor because I am not well.
Oct 14, 2026
My only issue was that I was advised something that was incorrect from the provider and later confirmed by an orthopedic specialist. My pain escalated and I had to seek additional care.
Oct 13, 2026
Excellent service
Oct 13, 2026
Everyone was amazing. The wait, even with an appointment, was a bit of a pain, but Betsy rocked it and made my kiddo feel at ease. The doctor explained everything clearly and took the time to make sure we were comfortable. She returned to our room several times to check in. It was great
Oct 12, 2026
Everything was done well. I got the diagnosis and I got the prescription and I'm feeling better. So all went well. Thank you for all that helped in the matter. Bye.
Oct 9, 2026
Being able to make an appointment the night before to be seen the very next morning was really great. Wait wait time was hardly anything at all, and people were kind and courteous.. i’ll definitely be using this urgent care again for any future needs.
Oct 9, 2026
In addition to the great staff the place is extremely clean and nice looking.
Oct 9, 2026
It was excellent.
Oct 8, 2026
I love the Robb Drive location. It’s very nice there
Oct 5, 2026
Fastest service I’ve had at an Urgent Care ever. I liked Dr Bester he was quick confident and efficient. Thank you!
Oct 3, 2026
Mack (PA) had good bedside manners, and listened to my concerns. He was patient and gentle with my wound care.
Oct 2, 2026
Taryn was courteous, efficient, and caring regarding my symptoms. She was also knowledgeable and suggested all the correct tests.
Oct 1, 2026
so appreciative. I was very ill and the entire team was professional, kind and had a sense of urgency for my situation. Dr Diaz was exceptional and even contacted me personally right after I left with results. I cannot express my appreciation for her attention!
Sep 29, 2026
Staff were wonderful and we were seen quickly. The nurse and doctor were very personable and thoroughly explained things to us, answered our questions fully.
Sep 28, 2026
Great service. Super fast
Sep 26, 2026
It was a fast and friendly experience
Sep 25, 2026
The Doctor advised I should go to emergency for treatment of severe gout symptoms. she was very caring and professional. Thank you for a wonderful experience with Renown health.
Sep 25, 2026
Nurse practioner was very knowledgeable and very kind.
Sep 24, 2026
I just want to say that day I went to the urgent care, they treated me very well, so I really appreciate it. Thank you.
Sep 24, 2026
I liked that the gentleman that helped me and prescribed my medication messaged me on my chart to let me know personally what the results of my tests were and that no other medication would be needed!
Sep 23, 2026
Adam Serfoss was excellent!
Professional, easy to talk to, caring and kind. An asset to Renown.
Sep 23, 2026
Was very impressed with the friendliness. The facility is very nice and clean!
Sep 23, 2026
Yes, you've taken care of me through several emergencies with broken bones and you've done well and that's about all I can tell you. It was excellent care. Goodbye.
Sep 22, 2026
Very nice and clean office. 2 gals at front desk very professional and kind. Provider was very nice and put me at ease as to what the spots on my body were and showed me pictures so felt I was not going have issues.
The complete office is clean
Sep 22, 2026
A very professional office, all the way from reception to the Dr.
Sep 21, 2026
Easy to schedule an appointment
Sep 19, 2026
Close. Convenient. Clean. Friendly and knowledgeable staff. They listened to my son and addressed our concerns. Helped him feel so much better!!
Sep 19, 2026
It is nearby my house.
Sep 19, 2026
This urgent care is very good and clean, employees are very friendly and very helpful and professional, I would recommend anyone to go there for any urgent care help.
Sep 17, 2026
Even though I arrived shortly before closing time, I was seen quickly. The medical personnel were respectful and knowledgeable. AJ Kossol was able to diagnose my problem and put my mind at ease. It's really great to have this facility nearby!
Sep 17, 2026
Efficient & Easy