MyMichigan Emergency Department
4.7 out of 5
30,551 verified ratings
30,551 Ratings, 5,740 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Overall sentiment is overwhelmingly positive: patients praise fast, compassionate, and team-based emergency care. Staff — nurses, physicians, PAs, techs, registration — are frequently called kind, attentive, and professional. Communication and bedside manner are highlighted, with multiple reports of prompt evaluation, clear explanations, and successful urgent interventions (including a seizure/fever rescue). Cleanliness and patient comfort are also noted. A few comments mention communication lapses and an isolated cleanliness concern.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Jun 30, 2026
Emergency Department: MyMichigan Medical Center Midland
Was there anything that you feel was outstanding?
Amazing care
Jun 30, 2026
Was there anything that you feel was outstanding?
The way the entire staff worked together was outstanding
What could have been done to improve your experience?
Not a thing
Jun 30, 2026
Was there anything that you feel was outstanding?
I really like the ER people. They usually help me more than my own doctor.
What could have been done to improve your experience?
They do a Great Job and handle all my problems efficiently
Jun 30, 2026
Was there anything that you feel was outstanding?
They took very good care of me with my sitiches in my right leg
What could have been done to improve your experience?
Nothing everything was good
Jun 30, 2026
Was there anything that you feel was outstanding?
Th care and service provided.
What could have been done to improve your experience?
I don’t think anything.
Jun 29, 2026
Was there anything that you feel was outstanding?
Admitting, Dr, and Nurses were all outstanding!
Jun 29, 2026
Was there anything that you feel was outstanding?
The time getting in the results of my tests! Everything went great
Jun 29, 2026
Was there anything that you feel was outstanding?
Wait time
Jun 29, 2026
Was there anything that you feel was outstanding?
I always feel safe and under good care the entire staff is excellent and always caring and considerate to my needs.
What could have been done to improve your experience?
Nothing everything was excellent thank you
Jun 28, 2026
Was there anything that you feel was outstanding?
The nurse carried my son back to the room which I appreciated. He couldn’t sit and he’s quite big for me to carry. I appreciated how fast the doctor was and how nice him and the nurse were.
Jun 28, 2026
Was there anything that you feel was outstanding?
Very good workers
Jun 28, 2026
Was there anything that you feel was outstanding?
Thank you, all staff was amazing
Jun 28, 2026
Was there anything that you feel was outstanding?
Very fast and efficient. Always great service.
What could have been done to improve your experience?
Nothing that I can think of.
Jun 28, 2026
Was there anything that you feel was outstanding?
Elise the RN was very very nice and compassionate and Dr Richard Ross was great. They were both quick and took me seriously and made sure I was good to go home.
Jun 27, 2026
Was there anything that you feel was outstanding?
Overall the process went by ,extremely fast and the doctors/nurses were all caring
Jun 27, 2026
Was there anything that you feel was outstanding?
Very efficient. Explained procedures throughly. Good people.
Jun 27, 2026
Was there anything that you feel was outstanding?
Very impressed with my visit. Best care in Bay City
Jun 27, 2026
Was there anything that you feel was outstanding?
Overall everything was excellent.
Jun 27, 2026
Was there anything that you feel was outstanding?
Everything was outstanding..
What could have been done to improve your experience?
Can’t think of anything
Jun 27, 2026
Was there anything that you feel was outstanding?
Staff was great awesome people
Jun 27, 2026
Was there anything that you feel was outstanding?
The nurses were amazing and so sweet to my 2yr old daughter
What could have been done to improve your experience?
The doctors attitude
Jun 27, 2026
Was there anything that you feel was outstanding?
Everything was great here
Jun 27, 2026
Was there anything that you feel was outstanding?
This is the only hospital I will go to!
Jun 27, 2026
Was there anything that you feel was outstanding?
The people were very helpful and open.
What could have been done to improve your experience?
Nothing it was very well and they did a great job.
Jun 27, 2026
Was there anything that you feel was outstanding?
The nursing staff and provider were very respectful and caring towards my husband. We felt listened to and supported.
Jun 27, 2026
Was there anything that you feel was outstanding?
The nurse practitioner made me feel seen and heard. She also advocated for ,e after being turned away from urgent care
Jun 26, 2026
Was there anything that you feel was outstanding?
Nurse Myra was very nice and funny
Jun 26, 2026
Was there anything that you feel was outstanding?
Cheerfulness by the nurse and PA Grace. Without a GI doc available or scheduling for an MRCP imaging and follow- up… better to head home and wait for the following week for answers and more tests.
Jun 26, 2026
Was there anything that you feel was outstanding?
Everyone was top notch great experience
Jun 26, 2026
Was there anything that you feel was outstanding?
Did a very good job with a level 3 autistic boy helping us control and understanding him in his lead and understanding not to take it personal
What could have been done to improve your experience?
Nothing great job team
Jun 26, 2026
Was there anything that you feel was outstanding?
Everyone was kind and caring and quick. Excellent people that work here.
What could have been done to improve your experience?
Nothing. It was fabulous
Jun 26, 2026
Was there anything that you feel was outstanding?
The outcome😊
What could have been done to improve your experience?
Shorter visit😌
Jun 26, 2026
Was there anything that you feel was outstanding?
All staff was great and thorough
Jun 25, 2026
Was there anything that you feel was outstanding?
Responsive to my needs
What could have been done to improve your experience?
Beeping of monitors being not attended to
Jun 25, 2026
Was there anything that you feel was outstanding?
The people here are very good at their jobs
What could have been done to improve your experience?
Better mattresses on the benches in the er
Jun 25, 2026
Was there anything that you feel was outstanding?
Prompt and excellent care by all
Jun 25, 2026
Was there anything that you feel was outstanding?
Everyone was amazing and sweet. Everyone understood what I was saying and put my feelings and my health overall.
What could have been done to improve your experience?
I just didn’t like how long the tests took to get to the doctor
Jun 25, 2026
Was there anything that you feel was outstanding?
Karen [ ]
What could have been done to improve your experience?
Everything was good
Jun 25, 2026
Was there anything that you feel was outstanding?
Much better than past experiences thank you
What could have been done to improve your experience?
Nothing great job this evening
Jun 25, 2026
Was there anything that you feel was outstanding?
The nurses and doctors were very helpful and understanding they listened and treated me when I asked.
Jun 25, 2026
Was there anything that you feel was outstanding?
Not really everything was excellent and staff is amazing
What could have been done to improve your experience?
Nothing really
Jun 25, 2026
Was there anything that you feel was outstanding?
Both Nurses on my case went above and beyond to make me feel comfortable and warm. The care here is much better than the competition and way more friendly. Thank you for figuring it out.
What could have been done to improve your experience?
Warmer.its way way way too cold It’s really cold there….
Jun 25, 2026
Was there anything that you feel was outstanding?
My nurse was very good
Jun 25, 2026
Was there anything that you feel was outstanding?
Both Dr. Jim and the Nurse Elise kind, caring and informative. I felt like all my questions were answered honestly and with good education.
Jun 25, 2026
Was there anything that you feel was outstanding?
In and out in a timely fashion was excellent
What could have been done to improve your experience?
None all good
Jun 25, 2026
Was there anything that you feel was outstanding?
Jen the nurse was outstanding!
Jun 25, 2026
Was there anything that you feel was outstanding?
This has been the best and quickest ER visit I have ever had. Nurse Mark was great. Dr. Also. Everyone was very nice and polite. Great place would recommend to everyone
Jun 25, 2026
Was there anything that you feel was outstanding?
The care and response time was excelent
Jun 24, 2026
Was there anything that you feel was outstanding?
Everybody was so kind and patient. I have a hard time getting poked with needles and both nurses did an excellent job. I had to get a contrast CT and x-ray and the techs there were great. My transporter was delightful too, Dr K explained everything so well and really listened to my concerns. I appreciate her kindness and patience so much and helping me through this visit.
Jun 24, 2026
Was there anything that you feel was outstanding?
I can’t complain. Everyone does a great job. My nurse has been one of the best nurses. Please let Jason know how amazing he is as being a nurse.