MyMichigan Emergency Department
4.7 out of 5
32,061 verified ratings
32,061 Ratings, 5,809 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Overall sentiment is overwhelmingly positive: patients praise fast, compassionate, and team-based emergency care. Staff — nurses, physicians, PAs, techs, registration — are frequently called kind, attentive, and professional. Communication and bedside manner are highlighted, with multiple reports of prompt evaluation, clear explanations, and successful urgent interventions (including a seizure/fever rescue). Cleanliness and patient comfort are also noted. A few comments mention communication lapses and an isolated cleanliness concern.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Feb 25, 2026
Emergency Department: MyMichigan Medical Center Midland
Was there anything that you feel was outstanding?
All of it
What could have been done to improve your experience?
All was good and I was fast
Feb 25, 2026
Was there anything that you feel was outstanding?
Very quick
Feb 25, 2026
Was there anything that you feel was outstanding?
Figured out what was wrong right away
Feb 25, 2026
Was there anything that you feel was outstanding?
Everyone from the moment I walked through the door was great. I felt like I came to the right place
What could have been done to improve your experience?
Absolutely nothing everything was great
Feb 25, 2026
What could have been done to improve your experience?
Everyone was helpful and very informational
Feb 25, 2026
Was there anything that you feel was outstanding?
Support staff needed to help the doctors and nurses better speed up wait times
Feb 25, 2026
Was there anything that you feel was outstanding?
Allthestaffwasgreat
What could have been done to improve your experience?
Heatfortheroom
Feb 25, 2026
Was there anything that you feel was outstanding?
Courtney was incredible. She bought a sense of calm, compassion and genuine kindness that immediately put my mom at ease during a very scary time. She was not only knowledgeable and processional but also took the time to answer our questions and walk us through every step. That meant more to us than words could express. She treated my mom as a person that mattered not just a patient. Thank you for being not only a nurse but an extraordinary human being.
Feb 25, 2026
Was there anything that you feel was outstanding?
Service
Feb 25, 2026
Was there anything that you feel was outstanding?
They was just excellent
What could have been done to improve your experience?
Nothing it went great
Feb 25, 2026
Was there anything that you feel was outstanding?
Their QUALITY OF CARE
Feb 25, 2026
Was there anything that you feel was outstanding?
Everyone starting from the front reception check in to the nurses, and X-ray person was very friendly and helpful,
What could have been done to improve your experience?
Everything was great
Feb 25, 2026
Was there anything that you feel was outstanding?
Nurse Sarah was so sweet and nice she made me comfortable while she worked on my IV
Feb 24, 2026
Was there anything that you feel was outstanding?
Kind Dr NS NURSES DR MEEK WAS WONDERFUL SUPER FAST
Feb 24, 2026
What could have been done to improve your experience?
Have better bathrooms. There are nooks for coats or bags. Noe shelves for urin test.could be kept a lot cleaner and more often.
Feb 24, 2026
Was there anything that you feel was outstanding?
They did a great job answering any questions I had and helping me through my visit very professionally
What could have been done to improve your experience?
Nothing to me
Feb 24, 2026
Was there anything that you feel was outstanding?
Very nice people
What could have been done to improve your experience?
All good
Feb 24, 2026
Was there anything that you feel was outstanding?
Dr nimbley, Olivia and Anna
Feb 24, 2026
Was there anything that you feel was outstanding?
Care in general was very good (excellent)
What could have been done to improve your experience?
Nothing ( all good j
Feb 24, 2026
Was there anything that you feel was outstanding?
Amazing staff Vanessa Anna X-ray tech and Olivia are amazing ! And the check in girl was so friendly,! The best ER experience
What could have been done to improve your experience?
Keep the great staff
Feb 24, 2026
Was there anything that you feel was outstanding?
My nurse was very nice
Feb 24, 2026
Was there anything that you feel was outstanding?
Everybody went out of there way to make sure I was comfortable and felt at ease at every moment throughout my visit
Feb 24, 2026
Was there anything that you feel was outstanding?
Jerry [ ] Thank you
Feb 24, 2026
Was there anything that you feel was outstanding?
Nothing is perfect, but this was very,very good care
What could have been done to improve your experience?
Nothing 😁
Feb 24, 2026
Was there anything that you feel was outstanding?
Dr. Was very nice
What could have been done to improve your experience?
Make sure the curtains were closed
Feb 24, 2026
Was there anything that you feel was outstanding?
Great job at everything but the wait which sometimes they can’t help
What could have been done to improve your experience?
Faster resolve
Feb 23, 2026
Was there anything that you feel was outstanding?
Nurse was amazing
Feb 23, 2026
Was there anything that you feel was outstanding?
Very understanding and worked well as a team. Abby and McKenzie and the ultrasound tech. Thank you
Feb 23, 2026
Was there anything that you feel was outstanding?
The care was excellent from all staff. Courtney and Zoe really made my situation better with their kindness and knowledge .
What could have been done to improve your experience?
I waited in the waiting room for some time and it was rough due to kidney stones.
Feb 23, 2026
Was there anything that you feel was outstanding?
Courtney and dr bracken were great to work with
Feb 23, 2026
Was there anything that you feel was outstanding?
Nurse Dereck was super and compassionate. Super caring
Feb 23, 2026
Was there anything that you feel was outstanding?
Excellent care as usual
What could have been done to improve your experience?
Everything was great
Feb 23, 2026
What could have been done to improve your experience?
A little quicker
Feb 23, 2026
Was there anything that you feel was outstanding?
Absolutely love the care you guys give! Thank you Alison [ ] and Cassandra!
Feb 23, 2026
Was there anything that you feel was outstanding?
Brooks’ care exceeding our expectation,
Feb 23, 2026
Was there anything that you feel was outstanding?
The staff
Feb 23, 2026
Was there anything that you feel was outstanding?
Care
Feb 23, 2026
Was there anything that you feel was outstanding?
Was in the waiting room for 6 hours and my pain was brushed off as non emergent
What could have been done to improve your experience?
More space and staff
Feb 23, 2026
Was there anything that you feel was outstanding?
The hospital workers were calm and considerate. They helped me quickly took great care of me. Excellent workers all around
What could have been done to improve your experience?
The staff were perfect. No complaints. Very professional.
Feb 23, 2026
What could have been done to improve your experience?
Clean the emergency room waiting room
Feb 23, 2026
Was there anything that you feel was outstanding?
Everything was great really happy
Feb 23, 2026
Was there anything that you feel was outstanding?
The nurse seemed to really care about my well being
Feb 23, 2026
Was there anything that you feel was outstanding?
Had great friendly service, very attentive and helpful. Very appreciative of the care that was given. Many thanks.
What could have been done to improve your experience?
Nothing it was handled very professionally.
Feb 23, 2026
Was there anything that you feel was outstanding?
All of the staff. The doctor, nurse, transporter, and tech were all excellent
Feb 23, 2026
Was there anything that you feel was outstanding?
Very fast and efficient service. Friendly staff.
What could have been done to improve your experience?
I can’t think of anything
Feb 22, 2026
Was there anything that you feel was outstanding?
Overall quality of care
Feb 22, 2026
Was there anything that you feel was outstanding?
Nurses
Feb 22, 2026
Was there anything that you feel was outstanding?
Great service, very kind and helpful!
Feb 22, 2026
Was there anything that you feel was outstanding?
Process moved quickly and efficiently.
Feb 22, 2026
Was there anything that you feel was outstanding?
Excellent care provided. Student nurse was fabulous. Nurse teaching student nurse was very good with the student. Was good to see that interaction.