MyMichigan Emergency Department
4.6 out of 5
28,582 verified ratings
28,582 Ratings, 6,016 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Overall sentiment is overwhelmingly positive: patients praise fast, compassionate, and team-based emergency care. Staff — nurses, physicians, PAs, techs, registration — are frequently called kind, attentive, and professional. Communication and bedside manner are highlighted, with multiple reports of prompt evaluation, clear explanations, and successful urgent interventions (including a seizure/fever rescue). Cleanliness and patient comfort are also noted. A few comments mention communication lapses and an isolated cleanliness concern.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Sep 24, 2026
Emergency Department: MyMichigan Medical Center Gladwin
Was there anything that you feel was outstanding?
Every person I came into contact with in the emergency room was pleasant, helpful, and professional. Adam [ ] was my nurse. He was personable, professional, caring and very clear in his instructions for my care. Kennedy transported me to CT, gave me a warm blanket so I wasn’t chilled, and is a comforting presence during a difficult time. She is a gem! Dr. Olvera explained my diagnosis in a way that was easy for me to understand. He was very reassuring and kind. I always recommend Gladwin Hospital to friends and family for any emergency health needs. My husband and I have always had positive and thorough care there.
What could have been done to improve your experience?
The room was pretty cold so there is that but both Kennedy and Adam [ ] made sure I had warm blankets so I was comfortable.
Sep 24, 2026
What could have been done to improve your experience?
Excellent service when I needed it. Thanks so much
Sep 24, 2026
What could have been done to improve your experience?
Not necessary to put a questionable patient next to me. Plenty of other available beds
Sep 24, 2026
Was there anything that you feel was outstanding?
The care and staff are amazing
Sep 24, 2026
Was there anything that you feel was outstanding?
Very professional very welcoming bedside manner.
What could have been done to improve your experience?
They were very efficient can't any reason for improving.
Sep 24, 2026
Was there anything that you feel was outstanding?
Everything was Excellent !! Would recommend West Branch to anyone. ! Excellent Staff !
What could have been done to improve your experience?
? Nothing……. All was Wonderful !
Sep 24, 2026
What could have been done to improve your experience?
They get overwhelmed with the number of patients that need care. It is understandable and they do an excellent job in spite of the challenges.
Sep 24, 2026
Was there anything that you feel was outstanding?
I was very impressed!!
What could have been done to improve your experience?
Could go faster
Sep 24, 2026
Was there anything that you feel was outstanding?
The staff was very kind. Appreciate their efficiency.
Sep 24, 2026
Was there anything that you feel was outstanding?
The wait time in the emergency waiting time is ridiculous. People were waiting 5 to 8 hours to see a doctor. It was sad seeing people in distress and pain sitting in uncomfortable chairs for hours. Uncalled for, there needs to a solution for this problem.
What could have been done to improve your experience?
Speed things up. Making people sit for 5 to 8 hours in uncomfortable chairs, no where to lay their heads down for this ridiculous wait time is truly disappointing. Watching people in pain and wait for hours isn't right.
Sep 24, 2026
Was there anything that you feel was outstanding?
They understood why I was there. I got wonderful service to my needs.
What could have been done to improve your experience?
You could have bathrooms in the room
Sep 24, 2026
Was there anything that you feel was outstanding?
The musing staff was great. Two nurses, Paige on ER observation and Grace on 4th floor were outstanding going above and beyond.
Sep 24, 2026
Was there anything that you feel was outstanding?
They tried to make sure that I was very comfortable and that the test I needed were done quickly.
What could have been done to improve your experience?
The check-in process is a little tedious
Sep 24, 2026
Was there anything that you feel was outstanding?
They were very nice
Sep 24, 2026
Was there anything that you feel was outstanding?
MyMichigan Health consistently provides outstanding healthcare services across the board. Unfortunately I have had a rough year and have been through a wide array of services. I have always been treated with compassion, respect and professionalism.
What could have been done to improve your experience?
The person at the front desk, whom I have seen twice over the past few months seems like she does not want to be there. She stands out to me because everyone else is so pleasant and helpful. She seems cranky and disinterested. I know she has a rough job but others seem more invested in going the extra mile to make patience feel welcome. Maybe she needs a step off the front lines.
Sep 24, 2026
What could have been done to improve your experience?
Doctor being more understanding and also not being so rude with words.
Sep 24, 2026
Was there anything that you feel was outstanding?
Facility and staff was great but could not believe they had no enema kits. I ended up solving my bowel issues myself.
What could have been done to improve your experience?
Staff supplies more effectively.
Sep 24, 2026
What could have been done to improve your experience?
Triage could have listened to me when I said I was having nerve spasms. Instead they put down the reason for me being seen was foot pain. Also, the doctor assumes I see a pain specialist, which I don’t because the only narcotics I ever take are for my spasms which I only get 2-3 times a month. She also refused to give me the medication that works even though I had a note from my spinal doctor saying dilaudid is the medicine to give. She gave me morphine saying she didn’t feel comfortable giving a “chronic pain patient” dilaudid. I wasn’t there for chronic pain, I was there to break the spasm cycle. She treated me like a drug seeking patient, even though my MAP scores prove that I’m not.
Sep 24, 2026
What could have been done to improve your experience?
ER staff training on women's health, menopause, and panic attacks. I left the ER with worse physical symptoms than when I arrived. It was deemed I was not experiencing a cardiac event I was left to wait in a room that was making my symptoms worse. I was lost in change over and left to wait, and my panic attack intensified greatly. I told my ER doctor that I had labs drawn two days prior and a TSH was drawn. All my care is done within this system so all providers have access. Although she said she would look at the result, which I state was normal and checked annually, this test was repeated. I voiced the reason I had avoided seeking care for the week when I was experiencing chest pain was because I can't afford all the medical bills I keep accruing and unnecessary testing adds to this. When a female ER doctor tells you "we don't know a lot about menopause and women's health," it does not help. This experience has left me disappointed in MyMichigan and unlikely to use this ER again.
Sep 24, 2026
What could have been done to improve your experience?
It would be nice if you could go a little faster in service. I know it’s impossible cause you’re probably short staffed. You do the best you can
Sep 24, 2026
Was there anything that you feel was outstanding?
Tony the Nurse PA was excellent and understood my concern of stroke risk related to AFib and provided rx for .Eliquis.
What could have been done to improve your experience?
I was uncomfortable/concerned sitting in chairs with new onset AFib at home in am even though when I arrived in ER I was in ST. BP was 150/ 105. Felt I should ha been in a room on a monitor.
Sep 24, 2026
What could have been done to improve your experience?
Wait times seemed long for an “emergency “ atmosphere.
Sep 24, 2026
Was there anything that you feel was outstanding?
From start to finish I felt seen and cared for. I’m grateful.
Sep 24, 2026
Was there anything that you feel was outstanding?
Turn around time was shockingly fast. Everything was done and the ambo to Saginaw was ready before I expected it to be.
Sep 24, 2026
Was there anything that you feel was outstanding?
The lab girl who came in to draw blood had more compassion and care than the nurses did. I asked the nurse for a blanket because I was cold. She said she would bring one back. An hour later my husband went out to ask what happened to the blanket. This lab tech said I looked very uncomfortable and cold. She went and grabbed a blanket, unfolded it and laid it on me. All done before she even drew my blood. I can't remember her name, but know she cared even with how busy she was. An hour later, I buzzed and asked "did you all forget about me?" It wasn't until then that I got meds to help my nausea and pain. Today is the [DATE] and still suffering as the antibiotic doesn't seem to be working. I got a bandaid on my ailment and sent home.
What could have been done to improve your experience?
I know that irate and loud people get attention but that is not my style. Maybe if you considered patients that are experiencing true pain and symptoms without being loud, they are being legitimate and waiting their turn patiently. Don't just stick someone in the triage area and forget them!
Sep 24, 2026
What could have been done to improve your experience?
Listen to the patient
Sep 24, 2026
Was there anything that you feel was outstanding?
Tina was awesome nurse,
What could have been done to improve your experience?
It took a time to get processed, I had heart issues. Another gentleman was in dire pain. It took 30 minutes or more to get through. Need more at desk and taking vitals
Sep 24, 2026
Was there anything that you feel was outstanding?
The nursing staff were outstanding!!! Totally understanding the health risks of pushing IV meds too fast. Very knowledgeable and pleasant
What could have been done to improve your experience?
Nothing!!! Keep iup the excellent teamwork and continue to hire competent professionals!!!
Sep 24, 2026
Was there anything that you feel was outstanding?
Very caring
Sep 24, 2026
Was there anything that you feel was outstanding?
Excellent and caring staff and doctor.
What could have been done to improve your experience?
Nothing comes to mind, they checked all the boxes.
Sep 23, 2026
What could have been done to improve your experience?
My BP was over 212. For some 20 hours I did whatever I could , using Clonidine, to bring down my BP. I remained in crisis mode.,Then, when my BP meter wouldn’t give me a result I decide to go to the ER. My pulse when I arrived at the ER was 33. That I was to learn, was the reason the machine wouldn’t provide a result. I was puzzled by the after-visit summary’s absence of the above.
Sep 23, 2026
Was there anything that you feel was outstanding?
Making sure I was I was being everything was great cared for and was satisfied with the care given to me
Sep 23, 2026
What could have been done to improve your experience?
Doctor and nurse did not communicate between themselves very well
Sep 23, 2026
Was there anything that you feel was outstanding?
Took a very long time to get my results, and medicine.
Sep 23, 2026
Was there anything that you feel was outstanding?
Doctor came in 1 time to talk with us. Ran a bunch of test. Not explaining what, why or how. Nurse gave I.V bag then when that was done. Didn't answer page. No answer or just simply explain anything to me.
What could have been done to improve your experience?
Come back and chat with me and daughter about her issue
Sep 23, 2026
Was there anything that you feel was outstanding?
Everyone I interacted with was very much in good moods and very attentive. Every upbeat environment yet very professional.
What could have been done to improve your experience?
Cut the waiting time some if possible.
Sep 23, 2026
What could have been done to improve your experience?
I had a 5 hour wait before being treated. Which is unacceptable! No where in that time frame did anyone come out to the waiting room and explain the delay. I understand that treatment is based on severity of the patient but a common courtesy would be to tell patients waiting that they haven't been forgotten about or an estimate of when they could be seen would be helpful.
Sep 23, 2026
Was there anything that you feel was outstanding?
They were extremely busy taking care of other people. The staff was amazing from the start right up to leaving. ⭐️⭐️⭐️⭐️⭐️
Sep 23, 2026
What could have been done to improve your experience?
Time to X-ray for fracture of both ankles. 2-3 hours.
Sep 23, 2026
Was there anything that you feel was outstanding?
They were very hospitable.
Sep 23, 2026
What could have been done to improve your experience?
Not make me feel so nervous and the doctor be more talkative and explain the stuff that is wrong and the emergency room was so clean
Sep 22, 2026
Was there anything that you feel was outstanding?
Dr Eric, was awesome
What could have been done to improve your experience?
Nothing it was good
Sep 22, 2026
What could have been done to improve your experience?
I felt like a bother to the doctor in charge. She was not friendly and I am sure I saw her roll her eyes at me. Her whole vibe was that I was bothering her.
Sep 22, 2026
Was there anything that you feel was outstanding?
Dr. Samborn was excellent and caring. I am sorry I don’t remember the nurses name but she was very efficient and caring, I know she had other pts. To care for also.
What could have been done to improve your experience?
I was seen very quickly, I was in a Lot of pain so not having to wait a long time meant a lot to me. I know ER can be extremely busy and a long wait time.
Sep 22, 2026
Was there anything that you feel was outstanding?
We came in for chest pains with a strong cardiac history in family. A lady came in after us who was smiling and laughing who was triaged before my son who was crying in pain and couldn’t walk sitting in the lobby. At that time he was experiencing numbness shortness of breath. The man who triaged us would not move his chair out of the way to get the wheel chair through and then we sat and waited in a room for 20 mins before seeing anyone. Thank god nothing major came out of the visit if there was a severe emergency with his heart because it took so long to get any care. Total of 45 mins from coming in to seeing a nurse
Sep 22, 2026
Was there anything that you feel was outstanding?
The care was outstanding!!!
What could have been done to improve your experience?
Again… everything was outstanding care given…!
Sep 22, 2026
What could have been done to improve your experience?
The room that I was in for my stay was very untidy. Wrappers and IV caps on the floor. Counter messy and had things that should have been thrown out. I understand that it can get busy and there is not always enough staff, but 5 minutes of clean up would have made a big difference. The room was in the way back corner of the ED. Also the person that put me in the room was not friendly. I felt like I was just dumped off.
Sep 22, 2026
What could have been done to improve your experience?
Better nurses and doctors. They were very snippy and not very understanding of my pain. Doctor got rude when I asked for a doctors note for my job since I was going to miss that day.
Sep 22, 2026
What could have been done to improve your experience?
The doctor never introduce himself only stay a minute . After test was done he peak in the door never came in told my Husband the test was normal that I could go home. I wasnt even in the room at that time. Never did learn his name.
Sep 22, 2026
Was there anything that you feel was outstanding?
Respiratory was very outstanding and others were good
What could have been done to improve your experience?
Just checking on patients even when they don’t use the call lights would be very nice