MyMichigan Emergency Department
4.6 out of 5
27,213 verified ratings
27,213 Ratings, 6,199 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Overall sentiment is overwhelmingly positive: patients praise fast, compassionate, and team-based emergency care. Staff — nurses, physicians, PAs, techs, registration — are frequently called kind, attentive, and professional. Communication and bedside manner are highlighted, with multiple reports of prompt evaluation, clear explanations, and successful urgent interventions (including a seizure/fever rescue). Cleanliness and patient comfort are also noted. A few comments mention communication lapses and an isolated cleanliness concern.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Oct 12, 2026
Emergency Department: MyMichigan Medical Center Midland
Was there anything that you feel was outstanding?
Dr Cannova was very thorough and took the time to listen to my concerns and explain a defined plan for care. He is a true asset to your ER, especially in dealing with veterans as a veteran himself.
Oct 12, 2026
Was there anything that you feel was outstanding?
all good
What could have been done to improve your experience?
More doctor's on call
Oct 12, 2026
Was there anything that you feel was outstanding?
No, visit seemed very routine. Treat my symptoms and get me home to follow up with my family provider.
What could have been done to improve your experience?
I had hoped to get X-rays or some type of imaging which could understand my problems main cause or shed some light on my problem.
Oct 12, 2026
Was there anything that you feel was outstanding?
Best care in the area
Oct 12, 2026
Was there anything that you feel was outstanding?
No doctor or nurse listened to me or my fiance blew the vein in my hand bruised my hand and arm
What could have been done to improve your experience?
Better doctors and Nurses
Oct 12, 2026
Was there anything that you feel was outstanding?
Brendon and Amber were both excellent! Friendly, understanding, and knowledgeable! And can't forget, also very professional! Thank you!
What could have been done to improve your experience?
Allow patient to read the treatment agreement at sign in. Before signing! I still have no clue what I agreed to and wasn't allowed to read the terms and conditions as to what I was agreeing to!??
Oct 12, 2026
Was there anything that you feel was outstanding?
We loved how caring everyone was for our daughter who was in distress. Everyone made the tests and treatment fun for our child and took away her fears. We loved all the explanations they gave her too. She's only [AGE] years old and it was great that they made it fun for her. She also even laughed a little and it was a huge relief for us as parents. We thank everyone for their responsiveness and care during a scary time for us.
What could have been done to improve your experience?
I have no complaints.
Oct 12, 2026
Was there anything that you feel was outstanding?
Love this hospital! Everyone makes you feel seen and cared for.
What could have been done to improve your experience?
All good
Oct 12, 2026
Was there anything that you feel was outstanding?
Just the expedition of the entire process. Only time consuming part was waiting on the radiologist to read the X-rays, but that is to be expected.
What could have been done to improve your experience?
I can’t think of anything
Oct 12, 2026
Was there anything that you feel was outstanding?
I was impressed on how quickly I was treated and the interest shown in my medical concerns
What could have been done to improve your experience?
No improvement needed
Oct 12, 2026
What could have been done to improve your experience?
I was referred to the ER by Urgent Care because they suspected that I had a blood clot. When I mentioned this to the nursing staff when checking in that they wanted me to have an ultrasound done, I wish they would have said they don’t have ultrasound in the ER on the weekends. I found this information out AFTER. Instead I had to wait and call for an ultrasound at the main hospital the following day with the hope that they might be able to squeeze me in. If I knew this information I would have gone to Covenant. I understand that you are short staffed, however it just felt like that dragged the process out longer than it needed to be and like a waste of time. It also made the care feel inconsistent and frustrating to have to go here and call here and then come back here and call this place and wait and around and around we go. It’s less than ideal when you are in pain and you just want to know what is going on.
Oct 12, 2026
Was there anything that you feel was outstanding?
Laura [ ] was amazing
What could have been done to improve your experience?
Nothing your doing amazing
Oct 12, 2026
Was there anything that you feel was outstanding?
Everything from the time I arrived to the time I left was totally outstanding. I will Recommend Mi Michigan Hospital every time. Absolutely, Positively Great 👍😃
What could have been done to improve your experience?
Can't get any better ! That's my opinion.
Oct 12, 2026
Was there anything that you feel was outstanding?
I was very happy with the care I received And the short time for all the exams and care. Thank you
Oct 12, 2026
Was there anything that you feel was outstanding?
I felt like almost everyone treated us with compassion, didn’t rush us or make assumptions. Sometimes it’s easy when you’ve seen the same type of injury, etc, over and over to accidentally be dismissive and this team did not do that.
What could have been done to improve your experience?
The only time I felt a little - uncomfortable was with the nurse who came in to do the buddy wrap. I am sure she is lovely and maybe it was just that day but she was a little - flat affect and when my daughter was trying to swallow a pill she made a comment of “has she ever swallowed a pill” in a tone that my [AGE] year old brought up in the car and feeling a little on the rude side. She handed me the discharge paperwork and then said she just needed to do the splint/buddy wrap and when she was done she just walked out leaving my daughter and I looking at each other shrugging not really sure if we were good to leave or what we were supposed to do. Again, I am sure she is lovely and she absolutely did her job… maybe she was dealing with other things in her life that day. This isn’t a complaint but just a note that if this is the norm that maybe a little work on patient interaction would be beneficial.
Oct 12, 2026
Was there anything that you feel was outstanding?
The friendliness of the staff from first point of contact to my discharge was outstanding. The Dr and nurses showed genuine compassion towards me.
Oct 12, 2026
What could have been done to improve your experience?
Ability to find a bed at a hospital and not keep a patient in a er room for 27 hours just to get sent home.
Oct 12, 2026
Was there anything that you feel was outstanding?
The staff were great!. Everyone treated me with compassion and excellent care!
What could have been done to improve your experience?
Nothing I can think of.
Oct 12, 2026
Was there anything that you feel was outstanding?
The doctor that came in and seen me was absolutely phenomenal, he was so upfront and so honest about everything I was going through. I was in and out of there
Oct 12, 2026
Was there anything that you feel was outstanding?
My first ER visit here and was very happy with the speed and level of service. I was checked in and in a room very quickly and saw the doctor within minutes. Top notch experience.
Oct 12, 2026
Was there anything that you feel was outstanding?
The doctor was awesome however was limited in the care she could provide due to lack of ultrasound availability. I went in on Friday and ultrasound was not available again until Monday. Ultrasound was needed to check for deep vein thrombosis. She was not able to determine the presence or absence of thrombosis so treated as if there was one. The prescribed medication cost $175. Have to follow up with my physician for ultrasound.
What could have been done to improve your experience?
They should have ultrasound available at all times as I stated in the last paragraph the doctor was amazing but limited in what she could do for me because ultrasound was not available until Monday. Truly, an ER should have services available to help the patient.
Oct 9, 2026
Was there anything that you feel was outstanding?
Very good experience
What could have been done to improve your experience?
They took very good care of me keep doing what they are doing
Oct 6, 2026
Was there anything that you feel was outstanding?
Awesome
Oct 5, 2026
Was there anything that you feel was outstanding?
Probably the usual, to many patients for the stuff. In almost 8 hours. One bad thing that cost us surely more than an hour was lack of communication. Our doctor told us sorry because the doctor that was suppose to see us left and went home.
What could have been done to improve your experience?
More stuff both nurses and docþrs.
Oct 4, 2026
Was there anything that you feel was outstanding?
I ended up leaving after waiting 4 hours to be seen. Only made it to triage and had a CT scan then sat. From listening to patients around me some were waiting 6, 7, 8 hours+ and still sitting. This is unacceptable. There was nothing outstanding with the visit.
What could have been done to improve your experience?
Not sure what the problem is there, but I would hate to see if there was a huge catastrophe with a large amount of people needing care, because I don’t think the ER could handle it.
Oct 4, 2026
What could have been done to improve your experience?
I was in ER for 36 hrs before being transferred. I think that is excessive.
Oct 4, 2026
Was there anything that you feel was outstanding?
I hit the call button to ask for help with pain. A tech responded. Not wanting to be disruptive in case the ward was busy I waited a full hour before hitting the call button again. Another tech answered and I explained my request and how long I had been waiting for a response of any kind. Thirty minutes later a nurse brought a "pill". I wasn't told what it was until I asked. I wasn't told the dosage until I asked. I came in by ambulance and a minimal intake was done by the nurse who then said he was called to assist in the cath lab and that my nurse would be in to see me. The next time a nurse entered my room was to deliver the pain meds several hours later. The doctor that treated me was competent but kept leaving my door open to the hallway, and due to monitor wiring I could not rise to close it myself. I come to MyMichigan because of the excellent staff but was very disappointed by them on this visit. I was told that they were not very busy.
What could have been done to improve your experience?
Teach your doctors to close doors.
Oct 3, 2026
Was there anything that you feel was outstanding?
All nurses and xray tech were wonderful and they made me comfortable and seemed genuinely concerned about my fall.
Oct 3, 2026
Was there anything that you feel was outstanding?
Very kind. I wasn't there very long. They took care of my cut and used glue. I thought stitches for sure. Glad it didn't happen.
What could have been done to improve your experience?
Nothing. Always good care there.
Oct 3, 2026
Was there anything that you feel was outstanding?
I was treated as expected with respect
Oct 3, 2026
What could have been done to improve your experience?
I was there for eight hours after a fall hitting my face. It would have been helpful to be told how long I would likely be waiting for treatment. I feel bad for patients sicker or in more distress than I was having to wait so long.
Oct 3, 2026
What could have been done to improve your experience?
They need more Dr's when its super crazy full both in the ER and upstairs.
Oct 3, 2026
Was there anything that you feel was outstanding?
I admire the crew for how they handled so many people. It was very busy. Yet everyone worked well together. My call light was on and someone came quickly to assist me
What could have been done to improve your experience?
I can’t think of anything
Oct 3, 2026
Was there anything that you feel was outstanding?
Nurses and Pa staff were great.
What could have been done to improve your experience?
Never seen a dr. Also the room was dirty. Half eaten crackers on the cart. Old bedding in the room. It was really gross to think about. Wish a dr would have at least stopped in.
Oct 3, 2026
Was there anything that you feel was outstanding?
My Dr sent me to emergency room due to test results and severe nausea and diarrhea for past 10 days. Dr Jeffery Nielsen was quick in ordering blood and urine tests while providing Zofran for nausea and sodium chloride for dehydration. Dr also ordered CT scan to rule out internal complications. I am currently feeling much better. Thanks to Dr and staff that took care of me.
What could have been done to improve your experience?
Visit took 6 hrs.
Oct 3, 2026
Was there anything that you feel was outstanding?
Kindness from the nurses and doctors were excellent They were very good on controlling my pain. But the 17 hr wait in the ER waiting for a hospital room to be available was unacceptable. I feel I wasted an entire day being treated I reallize hospital was full. But how about instead of making the hospital so beautiful more rooms need to be added. Thank goodness the doctors and nurses were great. Or next time I will go to another hospital. This has been a problem for a very long time. I remember bringing my parents to the ER. Terrible waiting for hrs and hrs. And I know the hospital is short staffed. I think paying higher wages to nurses, staff etc. from what I understand midland hospital is be lowest paid to their employees in the area. Makes me sad. We need to do better. I hope this doesn’t come across rude. But things need to change. Thank you
What could have been done to improve your experience?
Add more staff. Add more hospital rooms
Oct 3, 2026
Was there anything that you feel was outstanding?
Great care, only thing is the wait time. Was there for 8 hours.
What could have been done to improve your experience?
It would be nice if you didn't have to go to the emergency and be there for 9 hours. Without even being admitted. But I know that isn't probably going to happen.
Oct 3, 2026
Was there anything that you feel was outstanding?
Well I really would of like a pain shot because of my severity of my on going condition I have no control of there fore I appreciate your team and understanding of my well being thanks for everything with curiosity and respect
Oct 3, 2026
Was there anything that you feel was outstanding?
You folks need more personnel. It was extremely busy the night I got there. Waited a while before I was seen.
What could have been done to improve your experience?
More personnel. I know about budget.
Oct 3, 2026
Was there anything that you feel was outstanding?
CT experience and timely results were great
Oct 3, 2026
Was there anything that you feel was outstanding?
The triage nurse was very helpful and very kind to myself and other people waiting to be seen. The waiting room was backed up quite a bit for quite a long time. She made sure that patients waiting to be seen were given warmed blankets repeatedly due to the extended, waiting time. She and the other members of the staff tried to reassure the patients that everything was moving along as quickly as possible. I don’t know why the delay was so significant to see the doctor, but the staff was doing an exceptional job of trying to make everyone comfortable that was waiting in the waiting room for several hours. My care was very rapid and I was on my way fairly quickly once I was able to see the doctor. But the wait wait was probably about 4 1/2 to 5 hours. I don’t remember the exact amount of time. But much longer than I’ve ever had to wait in that emergency room before. The care provided by the staff was very good.
What could have been done to improve your experience?
I don’t know what caused the wait to be so long. So it’s very difficult for me to suggest improvements. I will definitely be using the emergency room again in the future as needed. I am very grateful for the kindness in the abilities of the staff!
Oct 3, 2026
Was there anything that you feel was outstanding?
They took great care of me in my time of need
Oct 3, 2026
Was there anything that you feel was outstanding?
Everything was good
What could have been done to improve your experience?
Doctor could of doesn’t more time with me, nurses did it all
Oct 3, 2026
Was there anything that you feel was outstanding?
The nice people
What could have been done to improve your experience?
Be a little quicker in getting to my need of getting stitches
Oct 3, 2026
Was there anything that you feel was outstanding?
My nurse Lindsey at Towne Center was amazing. She went above and beyond for me. Having a great nurse sure makes a difference.
Oct 3, 2026
What could have been done to improve your experience?
After my X-rays I think I was forgotten about. I waited 1.5 hours to get results. After an hour I walked out of the room asking if I was forgotten about. 30 minutes later the Dr came in, gave my results. The nurse was AMAZING to say the least. Very attentive, caring and apologetic for the length of time I had to sit while waiting on some X-ray results.
Oct 3, 2026
Was there anything that you feel was outstanding?
They believed me when I told them what was happening and how this isn't normal for me.
Oct 3, 2026
Was there anything that you feel was outstanding?
I spent almost 2 days in the ER, so i did rate that question low but it wasn't the fault of the staff. They did absolutely everything they could to fit me in. I greatly appreciate the staff at the Bay City locatation. Every one of those folks deserve a raise.
What could have been done to improve your experience?
More comfortable beds and chairs.
Oct 3, 2026
Was there anything that you feel was outstanding?
[DATE] I went to [ ] for the same chest pains issue. I was in the emergency waiting room for 25 minutes before ever being seen. You staff took me straight in I don't think it was even 2 minutes waiting. Everything was done fast and I was more than pleased. Can't say enough about the care. Thank you very much and thank the staff for us. If I ever have another emergency you emergency room is the first place I go. Thanks again. [NAME]
What could have been done to improve your experience?
Maybe a massage lol. I really don't know what else they cold have done.
Oct 3, 2026
Was there anything that you feel was outstanding?
Every include ct scan nurses where wonderful