Emergency Department: MyMichigan Medical Center West Branch
MyMichigan Medical Center West Branch
2463 S. M-30
West Branch, MI 48661 Directions
4.7 out of 5
2,245 verified ratings
2,245 Ratings, 127 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise the Emergency Department staff at MyMichigan Medical Center West Branch for compassionate, professional, and efficient care. Nurses and providers are frequently described as calming, informative, and above-and-beyond, with many commenters naming specific team members and thanking the whole team. Common highlights include fast/efficient visits, clear explanations, and successful diagnostic or treatment outcomes (e.g., ultrasound, CT scan, IV). Overall sentiment is strongly positive with occasional mentions of wait times in the waiting area.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Mar 17, 2026
What could have been done to improve your experience?
Have needed care boot for broken limbs
Mar 17, 2026
What could have been done to improve your experience?
Time of waiting
Mar 16, 2026
Was there anything that you feel was outstanding?
Service is outstanding. Staff is on top of everything.
Mar 14, 2026
Was there anything that you feel was outstanding?
Brandon [ ]
What could have been done to improve your experience?
It was perfecr
Mar 14, 2026
What could have been done to improve your experience?
Rooms too cold
Mar 13, 2026
Was there anything that you feel was outstanding?
My nurse was amazing and very helpful
What could have been done to improve your experience?
The lights in the room so they can be shut off
Mar 13, 2026
Was there anything that you feel was outstanding?
Nicest ER staff
Mar 12, 2026
Was there anything that you feel was outstanding?
Amazing care team. Saved my life
Mar 12, 2026
Was there anything that you feel was outstanding?
Thankful
Mar 12, 2026
Was there anything that you feel was outstanding?
Grateful
Mar 11, 2026
Was there anything that you feel was outstanding?
Everyone was fantastic! 10/10 care! Right down to the warm blankets!
What could have been done to improve your experience?
Slit lamp availability…. Potentially had to get transferred due to slit lamp
Mar 11, 2026
Was there anything that you feel was outstanding?
Everything was amazing!
Mar 11, 2026
Was there anything that you feel was outstanding?
The staff that helped my son get his stitches and remove them were great at talking to him and explaining what was going on.
Mar 11, 2026
Was there anything that you feel was outstanding?
Both Heather, the nurse and the PaC were excellent. The care was flawless and everybody was very nice.
What could have been done to improve your experience?
The care was about the best I have ever had.
Mar 10, 2026
Was there anything that you feel was outstanding?
They were very understanding and was able to help me and understand what was going on with my breathing
What could have been done to improve your experience?
I have been understud what was wrong with me
Mar 10, 2026
Was there anything that you feel was outstanding?
Stacey [ ] was amazing Chris was great as well
Mar 10, 2026
Was there anything that you feel was outstanding?
My nurse was on top of everything
Mar 10, 2026
What could have been done to improve your experience?
Shorter wait time
Mar 9, 2026
Was there anything that you feel was outstanding?
All the nurses were excellent today
What could have been done to improve your experience?
Nothing. It was great.
Mar 9, 2026
Was there anything that you feel was outstanding?
I felt very cared for
Mar 9, 2026
Was there anything that you feel was outstanding?
The discharge nurse
What could have been done to improve your experience?
Have more Doctors
Mar 9, 2026
What could have been done to improve your experience?
Wait time too long
Mar 9, 2026
Was there anything that you feel was outstanding?
Even though clearly very busy the got him to a room quickly
Mar 9, 2026
What could have been done to improve your experience?
I was still checking in and they took my son in quickly which was good but he felt scared alone without me while I was still checking in.
Mar 8, 2026
What could have been done to improve your experience?
Wanted an mri didn’t get one
Mar 8, 2026
Was there anything that you feel was outstanding?
Everything was outstanding.
Mar 8, 2026
Was there anything that you feel was outstanding?
Courtesy and respect
What could have been done to improve your experience?
Test results took a little longer than anticipated
Mar 5, 2026
Was there anything that you feel was outstanding?
Thank you
Mar 4, 2026
Was there anything that you feel was outstanding?
Jamie and Dr. Foland are the best
Feb 20, 2026
Was there anything that you feel was outstanding?
Sarah and Katie were WONDERFUL. I recommend this place to everyone
Feb 4, 2026
Was there anything that you feel was outstanding?
Thank you
Feb 4, 2026
Was there anything that you feel was outstanding?
Ashley was calming and understanding. She tried her best to calm me down when all I could think about the what ifs. She made my visit better.
Jan 29, 2026
Was there anything that you feel was outstanding?
Staff
Jan 28, 2026
Was there anything that you feel was outstanding?
All our nurses were absolutely awesome, I do not recall the spelling of their names, but top notch awesome people.
Jan 27, 2026
Was there anything that you feel was outstanding?
Dr. Adam’s went above and beyond. I am grateful.
Jan 24, 2026
Was there anything that you feel was outstanding?
Nursing team was the best,,,!!!
Jan 15, 2026
Was there anything that you feel was outstanding?
Nurse was great
Jan 12, 2026
Was there anything that you feel was outstanding?
I just want to thank the staff for helping me and seeing to my needs.
Jan 11, 2026
Was there anything that you feel was outstanding?
Excellent care
Jan 8, 2026
Was there anything that you feel was outstanding?
Very great people
Jan 7, 2026
Was there anything that you feel was outstanding?
Excellent hospital and service
Jan 5, 2026
Was there anything that you feel was outstanding?
Francis is great nurse
What could have been done to improve your experience?
Nothing everyone was great
Jan 3, 2026
Was there anything that you feel was outstanding?
Excellent service thank you
What could have been done to improve your experience?
Not Thing
Dec 28, 2025
Was there anything that you feel was outstanding?
5/5 service
Dec 20, 2025
Was there anything that you feel was outstanding?
Amber and her trainee are so nice and friendly!!!
Dec 6, 2025
What could have been done to improve your experience?
Took forever to get us out of here!!!
Dec 6, 2025
What could have been done to improve your experience?
Very satisfied with the care I received at My Michigan.
Dec 5, 2025
Was there anything that you feel was outstanding?
Excellent care
Dec 3, 2025
Was there anything that you feel was outstanding?
Thank you
Nov 24, 2025
Was there anything that you feel was outstanding?
Thanks Becky