Emergency Department: MyMichigan Medical Center West Branch
MyMichigan Medical Center West Branch
2463 S. M-30
West Branch, MI 48661 Directions
4.6 out of 5
1,855 verified ratings
1,855 Ratings, 247 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise the Emergency Department staff at MyMichigan Medical Center West Branch for compassionate, professional, and efficient care. Nurses and providers are frequently described as calming, informative, and above-and-beyond, with many commenters naming specific team members and thanking the whole team. Common highlights include fast/efficient visits, clear explanations, and successful diagnostic or treatment outcomes (e.g., ultrasound, CT scan, IV). Overall sentiment is strongly positive with occasional mentions of wait times in the waiting area.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Sep 28, 2026
Was there anything that you feel was outstanding?
Only the check in process.
What could have been done to improve your experience?
The Dr came in once to tell me she needed to see the xray before telling me anything. Which makes sense. But she never came in the room again to talk to me. The nurse walked in with bandage and I had to ask if my finger was broken and he said yes. I would have thought the Dr would have come in again and told me that, not the nurse. And I had to ask the nurse. I understand I was not the only person in ER at that time but it would have been nice for the Dr to come in a second time and explain things to me. Very poor service by the Dr or PA.
Sep 28, 2026
Was there anything that you feel was outstanding?
The kindness, compassion, thoughtfulness and patients
What could have been done to improve your experience?
Nothing .. they were nothing short of perfection . Kind ,patient, understanding , takes time to explain and asks if you have any questions for them
Sep 28, 2026
What could have been done to improve your experience?
Everything about my visit was great I have no complaints
Sep 28, 2026
Was there anything that you feel was outstanding?
Ruth and the other staff were so upbeat, friendly, knowledgeable and kind. They treated my mom with respect and tried to meet her needs in a timely manner. Great staff!
What could have been done to improve your experience?
If at all possible, a shorter visit for such an elderly person.
Sep 28, 2026
Was there anything that you feel was outstanding?
7+ hours waiting to be seen with barely any patients moving in or out is unacceptable!
What could have been done to improve your experience?
Wait time to be seen was the worst experience I ever had in an er in my entire life
Sep 26, 2026
Was there anything that you feel was outstanding?
I feel it was outstanding from the registration process to triage, imaging techs to the nurses as well as the provider. They worked well and efficiently together to provide me with the best care in a timely manner. The staff took the time to listen to my needs and addressed them.
Sep 24, 2026
Was there anything that you feel was outstanding?
The care and staff are amazing
Sep 24, 2026
Was there anything that you feel was outstanding?
Very professional very welcoming bedside manner.
What could have been done to improve your experience?
They were very efficient can't any reason for improving.
Sep 24, 2026
Was there anything that you feel was outstanding?
Everything was Excellent !! Would recommend West Branch to anyone. ! Excellent Staff !
What could have been done to improve your experience?
? Nothing……. All was Wonderful !
Sep 24, 2026
What could have been done to improve your experience?
They get overwhelmed with the number of patients that need care. It is understandable and they do an excellent job in spite of the challenges.
Sep 23, 2026
Was there anything that you feel was outstanding?
Took a very long time to get my results, and medicine.
Sep 22, 2026
What could have been done to improve your experience?
Better nurses and doctors. They were very snippy and not very understanding of my pain. Doctor got rude when I asked for a doctors note for my job since I was going to miss that day.
Sep 22, 2026
What could have been done to improve your experience?
The doctor never introduce himself only stay a minute . After test was done he peak in the door never came in told my Husband the test was normal that I could go home. I wasnt even in the room at that time. Never did learn his name.
Sep 22, 2026
Was there anything that you feel was outstanding?
Respiratory was very outstanding and others were good
What could have been done to improve your experience?
Just checking on patients even when they don’t use the call lights would be very nice
Sep 21, 2026
What could have been done to improve your experience?
Listened to me and the reason of why I was there in the first place. I was there for almost 8 hours just to be told he didn’t really know what was going on with my top left ribs
Sep 21, 2026
Was there anything that you feel was outstanding?
Everyone was great got me in quick the second visit
What could have been done to improve your experience?
Er did fine it was short staff on 3rd floor had to wait until shift change to be moved into a room on 3 rd floor which was 16 hrs 5 pm till 9 am
Sep 21, 2026
What could have been done to improve your experience?
There is no way to tell how long the wait will be to see the Dr. When a person is in physical pain, it is difficult to see the ER visit in a positive light. I would have liked to have had more assurance that the record of my visit will be sent to my primary care physician quickly so I can get started with aftercare. It wasn’t clear on what I should expect.
Sep 21, 2026
Was there anything that you feel was outstanding?
We went home not knowing how to address my pain which was unbearable!! I was literally screaming in pain when I got home all night and next day. The wife started giving me Motrin and calling friends on how to handle me? Ice?? Heat?? Tylenol?? Motrin?? Ladocain patch??? 18 page handout not helpful omg
What could have been done to improve your experience?
I sat in there for 4 to 5 hours waiting for results of CT scan. The doctor flies in for one minute says everything looks good. You can go home. I’ve never had a CT scan in my whole [AGE] years on this planet. I have no idea what all of that was and he can’t explain it to us very disappointed in the doctor.
Sep 20, 2026
Was there anything that you feel was outstanding?
The total amount of time that they left patients sit in the E.R. waiting room. I sat there for five hours before spending a grand total of 5 minutes talking to a doctor who seemed to be put out having to do his job.
What could have been done to improve your experience?
They could have shown the slightest amount of concern for the patients
Sep 20, 2026
Was there anything that you feel was outstanding?
The beds were all full. But they still managed to get my labs done before they found a spot for me. Ruth at check in was exceptional!!
Sep 19, 2026
Was there anything that you feel was outstanding?
It was horrible. I spent 8 hours in the waiting room and still never was seen. I was violently throwing up, crying, and in excruciating pain. I eventually gave up by 9 o clock that night. I went home and laid on the couch for 4days. I don't think I will ever go back to that hospital in West Branch.
What could have been done to improve your experience?
Get the patients seen in a timely manner.
Sep 19, 2026
What could have been done to improve your experience?
Thank you for helping me. I apologize for being a hassle, I’ve never encountered anything like that before and I’m now doing something about it.
Sep 19, 2026
Was there anything that you feel was outstanding?
It was clean
What could have been done to improve your experience?
Better training, when you have nurses that can't do an IV stick correctly there's something wrong. Sat for 4 hours waiting on CT scan results and when i said im leaving, the results miraculously materialized. No diagnosis other than they don't know what caused my bleeding. bedside manner of the nurses is good, the doctors not so much, they are argumentative, make you feel like they don't listen or believe you. This is the second time I've beed to this ER for my GI bleed and second time they said they don't know why. No follow up, no recommendations. When I read the notes in my mich app. It's not understandable and they either misinterpreted what i said or put in what they wanted. So disappointed and frustrated, I will never use this ER department again. I'll go farther to avoid this hospital
Sep 18, 2026
Was there anything that you feel was outstanding?
Not only the hospital staff and doctors, but the ambulance ride and people helping at the scene. Thanks to all I’m doing much better.
Sep 17, 2026
Was there anything that you feel was outstanding?
The doctors and nurse talked to [NAME] directly, giving her a much better understanding and sense of agency.
Sep 16, 2026
Was there anything that you feel was outstanding?
I felt I had great nurses and Drs the time it took to be waited on was very long
What could have been done to improve your experience?
More staffing
Sep 16, 2026
Was there anything that you feel was outstanding?
I was very impressed with MyMichigan medical center hospital in West Branch ER. I was in a lot of pain. I do not remember everyone's names that cared for me, the nurse & Doctor were all very professional, nice & caring. The receptionist that checked me in was very sweet, kind & she treated me like she really cared. (I don't remember her name, hopefully your computer system can find her, she deserves the credit) I thank the ladies they work extremely hard at the registration desk in the ER. She quickly registered me, made a couple changes to my address, phone number, added my significant other & a couple other things. She was very quick, easy to understand, & professional. I only waited in the lobby for maybe 20-30 minutes. It felt like it was longer because I was in a lot of pain. I was in a room with just a chair that pulled out for about 1 hour or a little less. Then I was on my way home.
What could have been done to improve your experience?
Taking an X-ray & blood work.
Sep 16, 2026
What could have been done to improve your experience?
Don't make people wait so long in the room, come in and let the people know what's going on. Workers are laughing around the desk.
Sep 16, 2026
Was there anything that you feel was outstanding?
Thanks for the great care.
What could have been done to improve your experience?
Keep doing doing what there doing
Sep 16, 2026
Was there anything that you feel was outstanding?
Amanda RN Sarah NP
Sep 15, 2026
Was there anything that you feel was outstanding?
Care Attitudes clean room
Sep 15, 2026
Was there anything that you feel was outstanding?
One of the nurses explained what was going on better than I have ever had didn't expect that level and didn't get her name she was involved with the diagnostic part before treatment started
Sep 15, 2026
Was there anything that you feel was outstanding?
Nurses are underpaid. Entire hospital was understaffed.
What could have been done to improve your experience?
Pay workers better. Hire more people.
Sep 14, 2026
What could have been done to improve your experience?
They could listen more to the reason I’m there. They could explain better. They can try not to be rude. They could explain follow up better. Granted it was midnight through 6 am but it wasn’t a good visit. I didn’t even get grippy socks as a fall risk. That is why I was there, fainting and falling.
Sep 14, 2026
What could have been done to improve your experience?
I had fallen but didn’t hit my head. Sat in the waiting room for a while. No ice given for my hand even after being put in a room. Saw the PA for maybe 5 mins. Showed fall risk on my door. Was put in a room with the door shut. Told to put the gown on. No blanket given. I had to get out of the bed to get the call light. Noone ever came to the room to check on me until i asked for a blanket and then was told I didn’t need a blanket because i was being discharged. I have been there before and had great service but this time was a total fail. Also when I made a comment to the nurse about feeling dizzy on the bridge but wasn’t sure if it was from the fall or from the bridge swaying, her comment was that i had told the dr that I wasn’t dizzy so I was being discharged. She was rude. Didn’t even go and get the dr.
Sep 14, 2026
What could have been done to improve your experience?
IV liquid is so cold I was chilled for hours before leaving and after.. shaking cold on the inside. Would be nice if there was some ways to warm them.
Sep 14, 2026
What could have been done to improve your experience?
I was put in a room with a chair not bed . Was very uncomfortable and very cold
Sep 12, 2026
Was there anything that you feel was outstanding?
The professional and friendly attitude of all the staff.
What could have been done to improve your experience?
I can't think of anything
Sep 11, 2026
What could have been done to improve your experience?
Wait time was excessive triaged was very good never saw a doctor only a PA could of been better in keeping me informed as to what was going on
Sep 11, 2026
Was there anything that you feel was outstanding?
The care was good, the length of visit was terrible
What could have been done to improve your experience?
Give me the shot and get me out within a couple hours, almost 8 hrs for a shot
Sep 11, 2026
Was there anything that you feel was outstanding?
The doctors and the nurses was excellent very professional knew exactly what they were doing. Once I get in. They were very timely and got me done and out very satisfied.
What could have been done to improve your experience?
Improve the wait time
Sep 11, 2026
What could have been done to improve your experience?
Excellent
Sep 11, 2026
Was there anything that you feel was outstanding?
I’m in awe of the care this hospital has given me. Ellie and Jen in the icu were amazing and cared for me so well
Sep 11, 2026
Was there anything that you feel was outstanding?
Your receptionist was outstanding makes u feel comfortable and relaxed upon entering. However I didn't get coffee 😬
What could have been done to improve your experience?
All in all was very to good
Sep 10, 2026
Was there anything that you feel was outstanding?
The care was outstanding, but at emergency room for a total of 9 hours understand other things are not controlled but long waiting yimes
What could have been done to improve your experience?
Just the time
Sep 10, 2026
Was there anything that you feel was outstanding?
X-ray got ice pack for me . Did have to tell nurse doctor had added norco after Fx diagnosis. Doctor was wonderful. Sat down to talk with me.
What could have been done to improve your experience?
Have in-house radiologist but I know that’s not reasonable. Do appreciate that X-ray was read by remote radiologist though.
Sep 10, 2026
Was there anything that you feel was outstanding?
I received overall excellent care!
What could have been done to improve your experience?
The care I received was excellent.
Sep 9, 2026
Was there anything that you feel was outstanding?
I came in with Bee Sting, Their fast response blew me right out the door, I couldn’t believe how fast they were treating me in the emergency room and what an excellent job they did the doctors the nurses everyone involved they took care of me quite Fast when I came to the desk, it was amazing
What could have been done to improve your experience?
How can you improve perfection?
Sep 9, 2026
Was there anything that you feel was outstanding?
Was pleasantly surprised , I was taken in right away ,and all my test that I needed was done in a timely manner Would definitely recommend this place
What could have been done to improve your experience?
I'm not sure everything was really spot on everybody was pleasant everybody was caring friendly yes it was nice
Sep 8, 2026
Was there anything that you feel was outstanding?
Despite a very busy holiday night, the staff maintained very positive attitudes.
What could have been done to improve your experience?
Make sure that communication between the person answering the patient call button communicates to the nurse without delay. On one occasion, I felt a message was missed regarding pain medication. It was a minor issue in a long night.