Emergency Department: MyMichigan Medical Center Alpena
MyMichigan Medical Center Alpena
1501 W. Chisholm Street
Alpena, MI 49707 Directions
4.3 out of 5
1,935 verified ratings
1,935 Ratings, 414 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Overall sentiment is highly positive: patients consistently praise compassionate, knowledgeable nursing and physician care, attentive explanations, and efficient treatment during emergencies. Common highlights include specific staff named for outstanding bedside manner and thorough explanations, successful procedures (e.g., IVs, ear flush, hip dislocation reduction), and staff teamwork. Negative notes are limited but include long wait times, occasional cold room/dirty restroom, and rare lapses in pain management or a curt provider. Most comments emphasize feeling cared for and respected.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Sep 28, 2026
Was there anything that you feel was outstanding?
Kwiatkowski was not very pleasant
Sep 28, 2026
What could have been done to improve your experience?
I waited an hour to get an X-ray because the nurse didn’t tell the tech I was waiting, then had to wait 3 1/2 hours and a lady in the waiting room said her Dr sent her to the hospital telling her she had to go and waited over 4 hours and still hadn’t been seen.
Sep 28, 2026
Was there anything that you feel was outstanding?
Care
Sep 28, 2026
What could have been done to improve your experience?
At this time not a thing
Sep 28, 2026
Was there anything that you feel was outstanding?
Thank you to the dr Jeff K Thank you to the young nurse with yellow and black hair so very helpful and outrageous Thank you to Daniel a nurse who took extra care and time Thank you to all who assisted my first ever ambulance ride and treatment when I know my attitude was in need of adjustment I wasn’t meant but I was in so much pain and was hurting They all cared ❤️❤️❤️💯💯💯
Sep 26, 2026
What could have been done to improve your experience?
Total time spent in emergency room was about nine hours . I went to the emergency room for a mouth bleed caused by some dental work! That was accomplished earlier that day! My bleeding started somewhere around 12:30|1:00pm. Contacted dental office about bleeding and was told to get some gauze and that should take care of it!! Applied gauze and bleeding didn’t stop. Contacted dental office after hours (7:40 pm) and dentist informed me to apply gauze with pressure on the bleed area. He informed me that if bleeding didn’t slow down or stop after an hour, to either drive back to dental office in Gaylord or go to an emergency room. Bleeding didn’t stop so I elected to go to emergency room about 8:45 pm and didn’t get seen by a doctor until about 5:45 am for a 3 minute treatment. There was only one doctor on staff. Recommend either having another doctor or PA on staff in the emergency room or extend hours to 12:00 am at My Michigan walk-in clinic!
Sep 26, 2026
Was there anything that you feel was outstanding?
The entire care staff team is excellent. I was unable to walk in so colleague came out to help get me in a wheelchair and help me with registration. The nurses, Courtney and Alexis took the time to listen and hear what I needed. Dr. Bracken took the time to explain what she was looking for and what the next course of treatment was. And then with the results she thoroughly explained what was happening and what to expect next. She released me with explicit instructions and follow up. The staff assured that my uncontrolled pain was tolerable and that I was comfortable going home to plant medication’s. Absolutely wonderful experience from this care team.
What could have been done to improve your experience?
The level of professionalism from the person helping me in the wheelchair, the phlebotomist, the CT tech, even the staff pass hall was exceptional. Truly impressed with the team. Anything else would be improved for my experience yesterday
Sep 25, 2026
Was there anything that you feel was outstanding?
Wasn’t outstanding was sent home & admitted several hours later. Was admitted for 2 days & sent home then readmitted it’s been 9 days of this & still not done.
What could have been done to improve your experience?
Been sure of the diagnosis
Sep 25, 2026
Was there anything that you feel was outstanding?
Lack luster doctors, came in to explain things, while apparently finishing his lunch. They don’t look in your ears, eyes, listen to your heart, it’s like you have the plague, don’t want to touch you. This emergency room is a joke, but I don’t want to drive 2 hours when I’m in such pain.
What could have been done to improve your experience?
Too long wait time!!
Sep 25, 2026
Was there anything that you feel was outstanding?
The nurses and th ER Doctor were amazing. They were very informative and excellent bedside manners. They were upbeat and even made me laugh quite a few times.
What could have been done to improve your experience?
Nothing I can think of.
Sep 25, 2026
Was there anything that you feel was outstanding?
Good service
What could have been done to improve your experience?
More staff to Move patients
Sep 24, 2026
What could have been done to improve your experience?
It would be nice if you could go a little faster in service. I know it’s impossible cause you’re probably short staffed. You do the best you can
Sep 24, 2026
Was there anything that you feel was outstanding?
Tony the Nurse PA was excellent and understood my concern of stroke risk related to AFib and provided rx for .Eliquis.
What could have been done to improve your experience?
I was uncomfortable/concerned sitting in chairs with new onset AFib at home in am even though when I arrived in ER I was in ST. BP was 150/ 105. Felt I should ha been in a room on a monitor.
Sep 24, 2026
What could have been done to improve your experience?
Wait times seemed long for an “emergency “ atmosphere.
Sep 23, 2026
Was there anything that you feel was outstanding?
Everyone I interacted with was very much in good moods and very attentive. Every upbeat environment yet very professional.
What could have been done to improve your experience?
Cut the waiting time some if possible.
Sep 23, 2026
What could have been done to improve your experience?
I had a 5 hour wait before being treated. Which is unacceptable! No where in that time frame did anyone come out to the waiting room and explain the delay. I understand that treatment is based on severity of the patient but a common courtesy would be to tell patients waiting that they haven't been forgotten about or an estimate of when they could be seen would be helpful.
Sep 22, 2026
Was there anything that you feel was outstanding?
The nurses did their job and that was it. I felt like I was just another body being tended in an ER that was hardly busy at the time of my admittance. Care is one thing, but the ability to demonstrate respect and concern is another.
What could have been done to improve your experience?
Medical equipment alarms going off constantly is annoying. Apathetic nursing staff is another matter.
Sep 22, 2026
What could have been done to improve your experience?
The only thing was the wait but they were super busy.
Sep 22, 2026
What could have been done to improve your experience?
Get a dr that isn't from some foreign country
Sep 21, 2026
Was there anything that you feel was outstanding?
Everything went well with my visit.
What could have been done to improve your experience?
Walk the patient to the exit.
Sep 21, 2026
Was there anything that you feel was outstanding?
My nurse was as good as they get. Literally. And I’ve had alot of nurses over the years.
What could have been done to improve your experience?
More staff. It’s unbelievable how short staffed this facility is, how long the wait times are. 9 hrs for an ER visit shouldn’t be normal. At MyMichigan it is now.
Sep 21, 2026
Was there anything that you feel was outstanding?
The nurses are very kind, understanding and supportive. Bedside manner is good!
What could have been done to improve your experience?
Wait time was horrible. Doctors never went over my test results. I can see them in my MyChart and some of them are very concerning.
Sep 21, 2026
Was there anything that you feel was outstanding?
My daughter received amazing care at the ER department. From the moment we walked in we were treated quickly and kindly with great respect and care. The entire team at the department was beyond amazing. We have always had a great experience with this hospital. They all deserve recognition and in my opinion a raise! God bless every one of them
What could have been done to improve your experience?
Better vending machines! The drink machine wouldn’t accept any form of payment. I watched others struggling with it as well. When you have to spend long hours there those little things matter!
Sep 21, 2026
Was there anything that you feel was outstanding?
overall care was outstanding !!
What could have been done to improve your experience?
maybe another doctor on staff on a busy Friday night ..
Sep 21, 2026
Was there anything that you feel was outstanding?
Lauren was friendly and helpful but no one ever checked to see how I was feeling in the eight hours I was a waiting for severe abdominal,pain, she ordered a CAT scan twice but it wasn’t done until she checked again….i felt totally forgotten, thank God it ended up being a non emergency after several hours…but who would know if my appendix had burst since no one ever checked or asked how I was doing
What could have been done to improve your experience?
You obviously need a LOT more staff, and the fact that the doc had to come from Midland is pretty disappointing since we in the area have no other options for emergency care, I thought that U M was now the owner of the hospital, services would improve. The lack of communication is a huge issue, esp when patients are in a very stressful situation, and could use some guidance…I have only been in ER one other time in my [AGE] years so very unsure how it is supposed to work, but it was not good.
Sep 21, 2026
Was there anything that you feel was outstanding?
No, unfortunately, our overall rating of the 8 hr experience was not outstanding. My husband was not given a registration bracelet upon arrival by ambulance to ER. A blood draw was administered, however detailed results were never provided to myself or the patient. Approx, 3 hrs into waiting, the attending nurse told us a brain scan was being ordered. When questioning the rationale of this test for my [AGE] yr old husband, who was demonstrating good mental clarity and had not been verbally assessed for potential stroke indicators, she abruptly left our room. The ER doctor also had not previously met my husband prior to ordering this test. My husband’s medical records accessible by ER personnel would indicate his diagnosed condition.The doctor was polite, informative, but no resolution was expressed. Attending nurse was less than compassionate or accommodating while we sat air conditioned room. Another nurse provided extra warm sheets. An intolerable experience.
What could have been done to improve your experience?
Compassionate care, expedited time to assess, prescribe, and release with a care plan by competent medical doctors.
Sep 21, 2026
What could have been done to improve your experience?
I was in the emergency room for 12 hours which I thought was to long, everyone there was there for several hours. Patients vitals were being taken in the waiting room. I understand that they were really busy.
Sep 19, 2026
Was there anything that you feel was outstanding?
I've had bad doctors in ER before, but this dr. Was wonderful.
Sep 19, 2026
What could have been done to improve your experience?
Needs more cleaning
Sep 19, 2026
What could have been done to improve your experience?
There was another patient in the waiting room who had gone to the bathroom in her pants. It was very noxious. And hard to be in there.when I started having dry heaves it was time for me to leave.
Sep 19, 2026
Was there anything that you feel was outstanding?
Really disappointed with my experience at U of M Health Alpena ER. I waited about 5 hours for a room and people in the waiting room said they had been there for 12. The ER was filthy and the front desk staff were short, cold and difficult to find when I needed an update. Once I got a room it still took hours to see the doctor. When I was finally seen I felt rushed and dismissed. I tried explaining my concerns but didn’t feel listened to and felt like I was a bother. I repeatedly told staff my stomach was burning and one nurse (Nichole) was the first person who really listened. She got me an IV antacid and for the first time I finally felt relief. She was excellent. My nurse Michael was also great, compassionate and helpful. I understand ERs get busy but patients should still feel heard and cared for. Unfortunately that wasn’t my experience and I won’t return to this hospital for emergency care.
What could have been done to improve your experience?
Communicate with patients and treat them like they matter. Better communication, a cleaner ER and simply listening to patients would have completely changed my experience.
Sep 18, 2026
Was there anything that you feel was outstanding?
2 hours to get in a room then 3 hours for doctor when nurse said will be right in.
What could have been done to improve your experience?
Have doctor come check on patient not waiting for the next shift
Sep 18, 2026
What could have been done to improve your experience?
I went into the emergency room for 5 stitches; I arrived at 630 PM and didn’t leave until 4 AM. I understand they were extremely busy, but there were a lot of individuals who left even before being seen because it was taking so long. It seems like it would make sense to have at least a PA/NP on hand along with the 1 ER Dr. to help keep things moving and deal with the “easier” quick items; like my stitches that took all of 10 minutes to have done after sitting for 5 hrs in the waiting room and then another 4 hrs occupying a ER room. The waiting room also was not very clean; hospital blankets laying around, blood all over the women’s bathroom we had to report, the water fountain filter was red and nobody bothered to change it. Given the nature of an ER waiting room, you’d think more emphasis on cleanliness would be taken but I didn’t see one cleaning person come through the lobby area to wipe anything down or remove said hospital blankets that were left sitting on chairs.
Sep 18, 2026
Was there anything that you feel was outstanding?
The Physician telling me my bad news did a good job and was sincere. He explained things well and asked if we had any questions
What could have been done to improve your experience?
We were there a total of 9 hours. We waited in the waiting from for 7 before going to a room. Then waited 2 hours in the treatment room before Doctor came in. What I was there for was pretty serious and wait time should not be that long. I get waiting but that is an insane amount of time
Sep 18, 2026
What could have been done to improve your experience?
Three Ambulance rides into hospital along with a 3-4 day weekend stay and I still don’t know what is going on. I’m home again….. still dizzy, still weak, I know medicine is not a perfect science. I know they’ve done every test under the sun, but Really nothing is better or different from when I started. Idk. 🤷♀️ I’m glad we have a hospital nearby but many times I feel like Alpena is being turned into a Band-Aid station. Being a single woman living alone being discharged at 11 o’clock at night Is a problem. calling people begging for help is a community problem. Not everyone has the means to work with.
Sep 18, 2026
Was there anything that you feel was outstanding?
Not really outstanding because one of the Doctors made me do my STD test by myself and I read online that the doctor is supposed to do it
What could have been done to improve your experience?
To do STD test by the doctors and not have the patients do it themselves just in case of accidental injury and being on warfarin
Sep 17, 2026
Was there anything that you feel was outstanding?
Will never go there again
What could have been done to improve your experience?
Do better
Sep 17, 2026
Was there anything that you feel was outstanding?
Absolutely not. The amount of time I had to spend waiting for a bed while experiencing pain levels of 8 to 10 was ridiculous. They could not provide me with a place to lay down for far too long.
What could have been done to improve your experience?
Send the people with none emergencies to other facilities. The er should be for emergencies only.
Sep 17, 2026
Was there anything that you feel was outstanding?
The nurse and the doctor
What could have been done to improve your experience?
More staff so waiting room visits aren't so long of a wait
Sep 17, 2026
Was there anything that you feel was outstanding?
They took precautions and sent me to Saginaw. This was the wisest decision. Thank you!
Sep 16, 2026
What could have been done to improve your experience?
Did not receive the further instructions needed prior to exiting.
Sep 16, 2026
Was there anything that you feel was outstanding?
They didn't do any tests on me to see what was going on. They just left me in the room until I calmed down and then sent me home
What could have been done to improve your experience?
They could have at least ran some tests on me. Checked my blood work. Anything like that but they didn't
Sep 16, 2026
Was there anything that you feel was outstanding?
The staff was very attentive.
What could have been done to improve your experience?
Everything was grear
Sep 15, 2026
What could have been done to improve your experience?
They need to have more staff on shift to make it so it’s not such a long wait it seems they never have enough people for the er
Sep 15, 2026
Was there anything that you feel was outstanding?
I sat in the waiting room for 4 hours. NBD I’m sure there were more emergencies that are behind the doors. However I was Post-Op for possible Post-Op complications. I was in a sitting position for far too long making my incision sites hurt. I was dehydrated. When we finally got back into a room they put me in there gave me a blanket and let me sit for hours before actually receiving any sort of care. I had labs drawn but that was it. I didn’t have BP taken, wasn’t given a call light because I was in A MH room and they couldn’t have been bothered to get it out of the locked door (I was in for dehydration, vomiting nausea). It wasn’t until about 4:30 the Dr. finally came in checked everything over and ordered an IV, fluids, CT scan, and medication for the nausea/vomiting. It took another 1 hour and 45 minutes to attempt to start an IV. Mind you I was still vomiting. Because of the dehydration it took 7 pokes and over an hour to successfully obtain an IV at 6:45. Just before shift change
What could have been done to improve your experience?
Everything. They shouldn’t have waiting 4.5 hours to get an IV on me so the CT scan could be done, and I could receive the fluids, and medication I so desperately needed. The ER staff stuffed me in a room and did nothing. DO BETTER. I understand I wasn’t life or death. But because of the vomiting my incision sites were starting to really hurt. They couldn’t have been bothered to attend an Iv until shift change. How unacceptable. The only nurse that did what they should’ve all along was Alicia [ ]. She was more attentive in like 30 minutes that anyone of the nurses prior to that. What an absolute disgrace of this ER.
Sep 15, 2026
Was there anything that you feel was outstanding?
The doctor and nurses are amazing! I have had that doctor before for my son and happy with her then too! Shes thorough, compassionate and educates well.
What could have been done to improve your experience?
The lady who checked me in was very rude, condescending and even told me I need to blow my nose because I sounded congested. I am upset over that. I wasn't even there for a respiratory illness. I am baffled someone at the desk would tell another adult to blow their nose. Incredibly rude and unprofessional. She was also rude upon other conversation. I would be happy to explain if a phone call is followed up.
Sep 15, 2026
Was there anything that you feel was outstanding?
I was worried after reading some comments about not using ER in Alpena - but met and exceeded expectations. Everyone from admitting to care were so caring and professional.
What could have been done to improve your experience?
I think the ER is running fine from a patient perspective.
Sep 15, 2026
Was there anything that you feel was outstanding?
Everyone i saw was outstanding. The nurse that took my blood samples did her best when drawing blood amen
What could have been done to improve your experience?
Have a second doctor on staff to move along patients at night time unless you already do
Sep 15, 2026
Was there anything that you feel was outstanding?
Waited 6 hrs, last time 12 hrs, when U of M first took over everything was great. Didn’t last.
Sep 14, 2026
What could have been done to improve your experience?
Provide faster service