Emergency Department: MyMichigan Medical Center Midland
MyMichigan Medical Center Midland
4005 Orchard Drive
Midland, MI 48670 Directions
4.5 out of 5
3,724 verified ratings
3,724 Ratings, 1,232 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Overall patient sentiment is highly positive: staff across the Emergency Department are repeatedly praised for professionalism, compassion, and excellent bedside manner. Common strengths include attentive nurses, knowledgeable doctors, quick/efficient care, clear communication, and compassionate treatment of children. A few isolated negative notes mention an impersonal fast-track experience and one cleanliness concern. UTI relief and IV/triage/phlebotomy procedures are mentioned positively. The team-based coordination and prompt diagnostics stand out as consistent strengths.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Sep 28, 2026
Was there anything that you feel was outstanding?
My doctor had called ahead to the ER to tell them to explain the issues I was having and to expect me. I was able to skip the normal triage process at the ER and begin prompt treatment.
Sep 28, 2026
What could have been done to improve your experience?
No testing was done to address neurological symptoms, which were not prioritized during waiting time. Nurses should be priority level basing patients and not suspecting diagnosis.
Sep 28, 2026
Was there anything that you feel was outstanding?
Everyone worked well as a team. The overall experience was very positive, comforting and helped to alleviate what was a very painful and uncomfortable situation.
What could have been done to improve your experience?
It was spot on. No suggestion
Sep 28, 2026
What could have been done to improve your experience?
Shorter wait time
Sep 28, 2026
Was there anything that you feel was outstanding?
Absolutely great care
What could have been done to improve your experience?
Was great all the way thru
Sep 27, 2026
Was there anything that you feel was outstanding?
The nurse we saw was kind and told us about costs as well in case we wanted to decline something. The staff who checked us in would not answer me on that, which I found rude and unhelpful.
What could have been done to improve your experience?
Cleaner room and bathroom Answer on costs - it’s unfair to hold people’s money hostage and very uncaring as well Check on those waiting in the curtain rooms More privacy-my young daughter had to listen to a woman crying who was suicidal because there was only a sheet separating us. We felt so badly for her.
Sep 26, 2026
What could have been done to improve your experience?
The room could have been a little cleaner when we came in they was lots of stuff on the floor
Sep 26, 2026
Was there anything that you feel was outstanding?
Nurses were great.
What could have been done to improve your experience?
They discharged the patient because the doctor said he had no ability to admit him and he ended up in intensive care at U of M Hospital in Ann Arbor later that day. He is still in the hospital and don't know when he will be discharged.
Sep 26, 2026
Was there anything that you feel was outstanding?
Polite and efficient
Sep 26, 2026
What could have been done to improve your experience?
Faster release
Sep 26, 2026
Was there anything that you feel was outstanding?
Didn’t talk to a doctor until the end. He just said tests looked good and I was released. Never examined me or asked any questions.
What could have been done to improve your experience?
Gathered more information from my husband or me. There were things on my release information that showed a lack of understanding that I could have supplied if asked. Did not feel that doctor cared at all.
Sep 26, 2026
Was there anything that you feel was outstanding?
Nurses understanding that my bloody nose needed more care than a nose clip & rhino rocket from urgent care.
What could have been done to improve your experience?
The time it took to see a doctor when in triage and than between making diagonis and treatment with new Rhino Rocket.
Sep 25, 2026
Was there anything that you feel was outstanding?
Time spent waiting for test and the results was ridiculous. Staff was excellent it was just most of the night waiting.
What could have been done to improve your experience?
More staff to get the job done.
Sep 24, 2026
What could have been done to improve your experience?
Not necessary to put a questionable patient next to me. Plenty of other available beds
Sep 23, 2026
Was there anything that you feel was outstanding?
Making sure I was I was being everything was great cared for and was satisfied with the care given to me
Sep 23, 2026
What could have been done to improve your experience?
Doctor and nurse did not communicate between themselves very well
Sep 22, 2026
Was there anything that you feel was outstanding?
Dr. Samborn was excellent and caring. I am sorry I don’t remember the nurses name but she was very efficient and caring, I know she had other pts. To care for also.
What could have been done to improve your experience?
I was seen very quickly, I was in a Lot of pain so not having to wait a long time meant a lot to me. I know ER can be extremely busy and a long wait time.
Sep 22, 2026
Was there anything that you feel was outstanding?
We came in for chest pains with a strong cardiac history in family. A lady came in after us who was smiling and laughing who was triaged before my son who was crying in pain and couldn’t walk sitting in the lobby. At that time he was experiencing numbness shortness of breath. The man who triaged us would not move his chair out of the way to get the wheel chair through and then we sat and waited in a room for 20 mins before seeing anyone. Thank god nothing major came out of the visit if there was a severe emergency with his heart because it took so long to get any care. Total of 45 mins from coming in to seeing a nurse
Sep 22, 2026
Was there anything that you feel was outstanding?
The care was outstanding!!!
What could have been done to improve your experience?
Again… everything was outstanding care given…!
Sep 22, 2026
What could have been done to improve your experience?
The room that I was in for my stay was very untidy. Wrappers and IV caps on the floor. Counter messy and had things that should have been thrown out. I understand that it can get busy and there is not always enough staff, but 5 minutes of clean up would have made a big difference. The room was in the way back corner of the ED. Also the person that put me in the room was not friendly. I felt like I was just dumped off.
Sep 21, 2026
Was there anything that you feel was outstanding?
The phlebotomist was absolutely perfect for drawing blood. Everyone was pleasant and professional.
What could have been done to improve your experience?
Having two clients in the same treatment room meant we heard too much by and about the other patient. The nurse failed to instruct about call button and was apparently upset when my wife asked for help. The nurse took a half an hour to meet a request for a urinal.
Sep 19, 2026
Was there anything that you feel was outstanding?
My nurse was a male and he was absolutely amazing. However…..the woman at the front desk who checked me in needs to learn how to smile. She seemed to be very irritated and it made me feel very uncomfortable. The rest of my experience was amazing. The nurses and the Dr were top notch and this is the only emergency room I will ever come to.
What could have been done to improve your experience?
The people you see first in an emergency room are the workers that check you in. When they look and act irritated when you walk in it leaves a very bad first impression. They don’t even smile. This would be changed if it were my hospital. When we walk in we are scared and worried. We don’t want to feel like we’re a bother on top of feeling sick.
Sep 19, 2026
What could have been done to improve your experience?
Make sure every single person comes in and says hi and who they are by name, title and purpose. Look you in the eye and smile.
Sep 18, 2026
What could have been done to improve your experience?
Overall, I can’t think of anything.
Sep 18, 2026
What could have been done to improve your experience?
My son had his leg/ankle broken while playing high school football against another school. Everything was topnotch. At the end we were told he needed surgery and he gave us a number for surgeon that could do it. First thing that next morning we started calling and about three hours later we got hold of them, they told us he was a shoulder surgeon and not a foot/ankle surgeon. They did say they would find one for us and call back, they never did. I immediately went to our family doctor's office located in the orchard building and Dr.Krieger said she would see him and she did and she found a surgeon right their. We are now just waiting for a call to get the surgery done. His name is Biddinger, Kent, MD
Sep 18, 2026
Was there anything that you feel was outstanding?
It was the worst visit ever! I called back to see if they could go over my results and they said I left against medical advice , but I went and asked if it was OK if I left or should I stay? The lady rolled her eyes walked to the back and then came up to just go, didn’t give me any papers to sign and when I tried to talk. She pushed me away.
What could have been done to improve your experience?
Be better!
Sep 18, 2026
What could have been done to improve your experience?
everything went very well.
Sep 18, 2026
Was there anything that you feel was outstanding?
All the staff was compassionate.
What could have been done to improve your experience?
More rooms ?
Sep 17, 2026
Was there anything that you feel was outstanding?
We had one nurse who was very compassionate and about cried with me when bad news was delivered.
What could have been done to improve your experience?
Our ultrasound tech pushed back on the necessity of the ultrasound itself. We could hear the nurse and doctor discussing it outside of the curtains. Then we got into the ultrasound room and the tech continued to tell me how unnecessary the ultrasound was. About 5 min in her whole tone changed. We were transferred via ambulance to convenant for intussusception. Had that ultrasound tech gotten her way and skipped the ultrasound we would be looking at a very different outcome. Her bedside manner was completely inappropriate and acceptable.
Sep 17, 2026
What could have been done to improve your experience?
I had a toddler whose eye was very swollen and getting worse and we sat for two and a half hours before being seen. Then once we got in someone came in and said I needed to fill out more paperwork since Isabella hadn’t been a patient there before. It might been a good idea to have me do that while we were sitting for two hours.
Sep 17, 2026
Was there anything that you feel was outstanding?
My nurse and doctor were very nice and professional even with my excessively long wait, they treated me very well.
What could have been done to improve your experience?
Wait time was excessive! Over 5 hours is beyond excessive!
Sep 17, 2026
What could have been done to improve your experience?
The woman who did my labs did not instill confidence. She didn’t wash her hands when she came in the room, was coughing a lot and kept dropping things on the ground. Overall made me uneasy
Sep 17, 2026
Was there anything that you feel was outstanding?
All staff was caring.
Sep 17, 2026
Was there anything that you feel was outstanding?
I felt like the wait time between registration and time to be seen was a little extensive but not the horror story of 6 hours of waiting
Sep 17, 2026
What could have been done to improve your experience?
Yes that Dr's listen. I did not have a migraine but thats what they chose to focus on after testing for a stroke
Sep 17, 2026
Was there anything that you feel was outstanding?
The entire emergency room staff was knowledgeable, respectful and caring during my stay. Couldn’t have received any better care than what was provided. Thank you all for such good care during my unexpected visit.
What could have been done to improve your experience?
I don’t know of anything exceptional care provided by all.
Sep 17, 2026
Was there anything that you feel was outstanding?
We came to ER about 8:30 pm on Friday night- was not seen until about 9 am the following day - sent up to room about noon on Saturday. Inquired about coming back Saturday when wait time likely less- was told I would be “double charged”if I left Friday. No one offered any “guesstimates” of required wait time.
Sep 16, 2026
Was there anything that you feel was outstanding?
PA was very informative and very easy to talk too and was patient with all our questions. Top notch!!!
What could have been done to improve your experience?
I realize that a plethora of tests were performed and there needs to be a waiting time for results but it seemed that 8 hours seemed excessive
Sep 16, 2026
Was there anything that you feel was outstanding?
Sitting 7 plus hours in a chair in a waiting room is unacceptable. I went to lab to chair very little exam by a provider whom was not a doctor. Never saw a doctor during my visit at all. Went to small room with recline chair for maybe 30 minutes then back to waiting in chair Left with incomplete instructions on how to test given to me. I felt they were too busy to take care of me properly.
What could have been done to improve your experience?
Not have patients who are being treated hanging out all day in the waiting room while having tests etc then shuffled back to waiting room.
Sep 16, 2026
Was there anything that you feel was outstanding?
I came in with chest pain yes and they did do testing . After all that I still sat in the lobby for about 6 hours . If finally left after 2 ambulances came in. Apparently they thought I was ok to sit out in the lobby that long. So I must have been fine guess I'll find out ......
What could have been done to improve your experience?
Everything!!!! Communication with patients in the lobby would have been nice or for people to be a little kinder in triage when you ask how much longer. I get that they hear that question a lot but they chose their career not anybody else. They could have had the TV on in the lobby. They need to do much much better.
Sep 16, 2026
Was there anything that you feel was outstanding?
Great care
Sep 15, 2026
What could have been done to improve your experience?
If a parent/child are both being seen, in my case we were car collision. It would have been nice to be kept together. I understand that the room wasn't so big but there are rooms big enough that housed 2 patients. Once I was transferred out of the initial trauma room I was put in a room with 2 beds. Why was a man put in the room with me vs my underage daughter? My concern was for her. I was in a c-collar and wasn't allowed to get up. Nurses did do their best to keep me informed but that was unnecessary running when we should have been together.
Sep 15, 2026
What could have been done to improve your experience?
You could have treated me like I mattered. I came in by ambulance because of confusion and bad balance issues. In trying to figure out why this was happening, I started wondering if maybe I was having a stroke. Central dispatch said they should send the EMTs, then the EMTs said I should go to ER to have that ruled out. I got there and they had me get off the gurney, get into a wheelchair & wait 4 hours before even seeing the triage nurse. When I complained about the long wait, she asked if I realized she had 51 patients. I said no, and told her I was sorry if I was intruding on her day. She said that wasn't what she meant. She then got me into a treatment room. After my CT & labs were done I got the results from my portal way before a Dr. came in to give them to me. It was a different doc than the ordering doc, & that was because mine had left for the day. I felt very uncared for. It was basically a wasted 6 hrs for me.
Sep 15, 2026
Was there anything that you feel was outstanding?
The transporter that took me to Iltrasound was very friendly. The ultrasound tech was also wonderful.
What could have been done to improve your experience?
The floor in waiting room was really dirty. Chips and other scraps were laying all over the place.
Sep 15, 2026
What could have been done to improve your experience?
Some nurses were fantastic others could improve on their communication And compassion.
Sep 15, 2026
Was there anything that you feel was outstanding?
Please offer masks upfront when checking in for those coming in with viruses. I know you can't tell people to do this but still offering a mask would help. I was probably exposed to people next to us in the overflow area who did nothing to stop spreading of their virus.. Disappointed people aren't considering to ask for a mask when coming in with virus.
What could have been done to improve your experience?
Offer masks to people with a virus when they come in.
Sep 15, 2026
What could have been done to improve your experience?
The staff didn’t seem to listen, or perhaps believe us. My son came in with extreme abdominal pain. He was given a CT scan to check for kidney stones and appendicitis. Both were negative. His discharge papers said “shoulder injury” and he given nothing except ibuprofen for pain. Shoulder had nothing to do with our visit. During the visit he was unable to walk due to the pain and he was sent back to the lobby for a period of time while hooked up to an I.V. and in extreme pain. This was a very unpleasant visit. My son was given no answers and no relief for the pain.
Sep 15, 2026
Was there anything that you feel was outstanding?
I thought I had excellent care.
Sep 15, 2026
What could have been done to improve your experience?
10 hour wait time is unacceptable Appeared to be understaffed Failed to address actual problem.
Sep 14, 2026
What could have been done to improve your experience?
I realize things are busy in an ER, things we can’t see, but I wasn’t taken to a room for 2 1/2 hours I had a weird wasp sting from earlier in the day and the terrible pain wouldn’t go away and I was worried I was allergic and something else would happen to me - but apparently there was no hurry for my case … an elderly lady with constipation was taken back for test before me … I stayed nice but I was unhappy with the pain