Emergency Department: MyMichigan Medical Center Midland
MyMichigan Medical Center Midland
4005 Orchard Drive
Midland, MI 48670 Directions
4.5 out of 5
3,475 verified ratings
3,475 Ratings, 1,160 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Overall patient sentiment is highly positive: staff across the Emergency Department are repeatedly praised for professionalism, compassion, and excellent bedside manner. Common strengths include attentive nurses, knowledgeable doctors, quick/efficient care, clear communication, and compassionate treatment of children. A few isolated negative notes mention an impersonal fast-track experience and one cleanliness concern. UTI relief and IV/triage/phlebotomy procedures are mentioned positively. The team-based coordination and prompt diagnostics stand out as consistent strengths.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Oct 19, 2026
Was there anything that you feel was outstanding?
How quick they responded and had testing done, explained, and had my son transferred to UofM was great!
Oct 19, 2026
Was there anything that you feel was outstanding?
Nursing staff were very helpful and kind. I had one named Rebecca who made me feel very comfortable and safe
What could have been done to improve your experience?
N/A. Good experience
Oct 19, 2026
Was there anything that you feel was outstanding?
The dr was amazing. When my daughter was freaking out about getting the lidocaine shots he talked with her and was trying to distract her while he did it. He didn’t try to rush out or anything. He was very personal and you could tell he cared and she wasn’t just another patient to check off his list.
What could have been done to improve your experience?
Made the discharge time a little quicker we waited around 30 minutes after treatment to be discharged.
Oct 19, 2026
Was there anything that you feel was outstanding?
Everything was performed in a timely manor….
Oct 18, 2026
Was there anything that you feel was outstanding?
I was very impressed with the care that I received when I got into the emergency room. Everyone was on their toes. I had no idea I was having a heart attack. They took good care of me. The only problem I had was it took so long to get a room for me to be admitted. Other than that, my experience was awesome. Never had an experience as good as the one I had when I came in on [ ]. Thank you.
What could have been done to improve your experience?
Not A Thing!! Great Job all
Oct 17, 2026
Was there anything that you feel was outstanding?
Every single thing that happen was excellent very informative and staff was very friendly. Zero complaints What so ever.
What could have been done to improve your experience?
Everything was great.
Oct 17, 2026
Was there anything that you feel was outstanding?
My nurse Nick was very kind,helpful and had a great bedside manner
What could have been done to improve your experience?
Same flys in the waiting room. Benn there several times with my granddaughter lately. There very annoying
Oct 17, 2026
Was there anything that you feel was outstanding?
Doctor and nurse care
What could have been done to improve your experience?
Sent patients back out to the waiting room while waiting for test results. It makes an already stressful situation get worse.
Oct 17, 2026
Was there anything that you feel was outstanding?
ER was swamped and the staff acted quickly anyway. The Dr., Ms. English, was very caring and concerned. I was there much longer than I thought I would be, but EVERYONE was excellent at their jobs, friendly and professional.
What could have been done to improve your experience?
I don't believe there is anything that can be done to improve their emergency room. Under the circumstances, they are definitely doing the very best they can.
Oct 17, 2026
Was there anything that you feel was outstanding?
The doctor that I had was great!
Oct 17, 2026
What could have been done to improve your experience?
Complete tests they said they were going to do but didn't.
Oct 17, 2026
What could have been done to improve your experience?
I was extremely impressed with Dr Taugher. He did everything he possibly could to find a solution to my problem. It's too bad that healthcare in America has come to the point where people feel the need to use the ER as their personal physician. I admit I'm terrified to receive the bill for this, but it is what it is. I guess I would like to see a sign in the waiting area, asking people to step outside to make their phone calls or at least a quiet corner.
Oct 17, 2026
Was there anything that you feel was outstanding?
They worked as a cohesive unit. It was very impressive and it put me at ease. Thank you staff very much 🌷
What could have been done to improve your experience?
I believe you have it down to a science, just reward them with pay raises.
Oct 17, 2026
What could have been done to improve your experience?
Not left me waiting for hours without any communication
Oct 17, 2026
Was there anything that you feel was outstanding?
Dr. English and the other doctor providing my care were efficient, kind, and compassionate.
What could have been done to improve your experience?
The wait time was long, but the ER was busy that day. For the staff that was there, they seemed efficient at getting patients seen and cared for as best they could.
Oct 17, 2026
Was there anything that you feel was outstanding?
All great
What could have been done to improve your experience?
Was great
Oct 16, 2026
What could have been done to improve your experience?
Don't make me wait 3 hours,another so cold in there
Oct 16, 2026
Was there anything that you feel was outstanding?
Care overall was thorough, and timely! Precautions were taken, to include referral to U of M Ann Arbor, for more precise testing with an Ophthalmologist!
What could have been done to improve your experience?
All was done extremely well.
Oct 16, 2026
Was there anything that you feel was outstanding?
No. All was great! Thank you
Oct 15, 2026
What could have been done to improve your experience?
Time, it felt dirty
Oct 14, 2026
Was there anything that you feel was outstanding?
The entire visit was exceptional. The registration person was extremely understanding of the fact that we had a kid with a big open, cut on her leg and did not make us stand there forever. She brought the paperwork over to us so that I could make my daughter comfortable the nurses and doctors were very patient and gentle with her. They didn’t push her to do anything that she was scared to do and took as much time as she needed and overall we were in and out significantly faster than I expected we would be. I was very impressed with the way that that emergency visit went.
What could have been done to improve your experience?
Nothing, it was awesome
Oct 14, 2026
Was there anything that you feel was outstanding?
The level of taking care of how I was feeling and my nerves.
Oct 14, 2026
Was there anything that you feel was outstanding?
The response time and willingness to help.
What could have been done to improve your experience?
Better explanation of exact time frame of confinement and plan for care.
Oct 13, 2026
Was there anything that you feel was outstanding?
My main nurse was AMAZING (female nurse)!!! The other (male nurse) wasn’t. He seemed out of it. My ER doctor was also AMAZING and very thorough.
What could have been done to improve your experience?
The intake nurse wasn’t really mentally present. I told him I was in a lot of pain in my hip and shoulder. That was my main concern. He put in that my main concern was “dizziness and falling”. I which I mentioned that that’s the reason why my hip and shoulder hurt yet not the reason why I came in. It took 3 hrs before they finally understood that I was in a lot of pain. In that time, I could’ve had the x-rays, the MRI and the CT scans all done if he would’ve put that in the intake instead of dizziness and falling.
Oct 12, 2026
Was there anything that you feel was outstanding?
Dr Cannova was very thorough and took the time to listen to my concerns and explain a defined plan for care. He is a true asset to your ER, especially in dealing with veterans as a veteran himself.
Oct 12, 2026
Was there anything that you feel was outstanding?
I was really in a daze. I was more worried about my wife than anything else. The nurses always informed me of her progress. I appreciated it very much. They handled everything including the tests, very fast and efficiently. We were both shaken up quite a bit, but they handled everything like we were their parents. Thank you very much
Oct 12, 2026
Was there anything that you feel was outstanding?
I came in seriously panicked believing i was having a heart attack, despite no rooms being available the staff treated me in between rooms and assured me i was stable before returning me to wait.
Oct 12, 2026
Was there anything that you feel was outstanding?
Our doctor gave her name of Dr. Amy AMARA. She was absolutely wonderful and so knowledgeable and professional and also there were nurses but I can’t remember their names but they were absolutely wonderful as well. Oh Noah was good. He did the EKG and then KaleI believe did some bloodwork. He was wonderful too. We just don’t have enough to say about even the reception area. I don’t remember their names, but everyone was just incredible thank you thank you. [NAME, CITY, STATE] 😀😀😀
What could have been done to improve your experience?
It’s hard to make any critique for such fabulous services, but many of us waited outside or to make a phone call and there was one bench it would be nice m, to have another bench or two because when I was outside, many people were outside standing and making calls or talking and it seems like another bench would’ve been really helpful especially for people waiting
Oct 12, 2026
Was there anything that you feel was outstanding?
Er visit with stitches in under an hour is awesome
Oct 12, 2026
Was there anything that you feel was outstanding?
I don’t remember the Drs name however she was great. The Nurse Jacob was amazing! He was caring and smiled and genuinely cared. He inserted the IV so well I didn’t even realize he had it done!!! The waiting room was awful. The folded metal chairs made it feel like a welfare office. It was very cold in the waiting room as well as in the room I was put in. I was happy that based on my condition they wasted no time getting labs drawn and urine samples. Great use of time.
What could have been done to improve your experience?
Clean up the waiting room. I came to Midland because I thought it had always been a few steps above McLaren. The ER waiting Room felt like I was in the Welfare Office (OCCUPATION). It was cold and way too bright. The metal chairs were awful!!! Now your waiting room is just like McLarens and that is not a compliment.
Oct 12, 2026
Was there anything that you feel was outstanding?
Excellent care in a very busy EMERGENCY DEPARTMENT
Oct 12, 2026
Was there anything that you feel was outstanding?
All of the staff was excellent.
What could have been done to improve your experience?
GET rid of the flies in the waiting room.
Oct 12, 2026
Was there anything that you feel was outstanding?
Jacob, a Patient Safety Companion, was amazing! He was kind, understanding and friendly. He talked with my demented dad and was reassuring. Nurse Rick went out of his way to manage a difficult and unusual visit. He coordinated my dad's transfer and kept me informed of next steps.
What could have been done to improve your experience?
This was an unusual situation but the stay certainly could have been shorter. 4 days in the ED??
Oct 10, 2026
Was there anything that you feel was outstanding?
Nurse never checked in on me in my room. Only saw nurse for my discharge papers. Provider did not clean my wound before suturing. I was instructed to use soap and water at a community sink. Of which I cleaned my wound 1 hour before actually receiving suture. My wound was not cleaned after the fact and a band aid was placed on a bloody finger. My other fingers left covered in blood from my wound dripping on it for the hour before.
What could have been done to improve your experience?
Communication. Was left in room the entire visit without anyone except 10 minutes of when provider was there. Provider should have cleaned wound herself.
Oct 9, 2026
Was there anything that you feel was outstanding?
Naxy who put in my catheter was great!!
What could have been done to improve your experience?
The wait seemed long.
Oct 9, 2026
Was there anything that you feel was outstanding?
I went home after waiting several hours . And didn't see a doctor. Had an ultrasound, and wasn't told if I had a blood colt or not... I was in to much pain to sit in the waiting room any longer.and was very sick to my stomach. No medication was offered to me.
What could have been done to improve your experience?
Shorter wait time, given medicine for pain and feeling sick to my stomach.
Oct 9, 2026
Was there anything that you feel was outstanding?
Great ER team. All of them were very nice and professional. Couldn't say enough good things about them!
Oct 9, 2026
Was there anything that you feel was outstanding?
Tim Holden NP was incredible with my son, answered all of my questions and provided excellent care. He was an exceptional provider to have take care of my son’s injury. The RN Alissa [ ] was also very kind and attentive during our visit.
Oct 9, 2026
Was there anything that you feel was outstanding?
Facilities and staff are excellent. Everyone is so nice and professional, hands down best in the area.
What could have been done to improve your experience?
It was great
Oct 9, 2026
What could have been done to improve your experience?
Get some runners to move patients from and to rooms and tests.
Oct 9, 2026
Was there anything that you feel was outstanding?
The nurse was very attentive
What could have been done to improve your experience?
Not being dismissed by the doctor and then being admitted to [HOSPITAL] 3 days later for the same issue.
Oct 7, 2026
Was there anything that you feel was outstanding?
I waited 4 hours with 8/10 level pain and bleeding and when it was my perceived time to go back another person went back that had not waiting long and clearly did not seem to be in any pain they were laughing and watching videos the whole time they were waiting. I expressed to the triage nurse my pain and symptoms I was told to wait. I feel they were very negligent. I left after 4 hours went to another hospital taken back immediately and treated for abcessed diverticulitis.
What could have been done to improve your experience?
Used common sense
Oct 7, 2026
Was there anything that you feel was outstanding?
The lady who took my blood sample was exceptional, very friendly, personable, and excellent at finding my vein. I am overweight and some have struggled in the past with a number of attempts. She got it on the first try. But her overall personality was a delight and she is an wonderful asset to your hospital.
What could have been done to improve your experience?
One of my main beefs was the male nurse practitioner who viewed my edema oozing wounds and red and purple discolorations on the lower part of my legs and feet when he came into the room. He literally said, "we can't do nothing about that". I had just come from the a medical clinic and they insisted I go to the emergency room to be viewed. After the nurse mentioned that and I said it has been oozing a lot now. But I still had a lingering chest cough I was trying to get over from the previous 2 1/2 weeks. This caused me to have to sleep in the sitting position which made my edema worse and hard to get any good sleep besides, and this was affecting my functionality. The nurse only spoke with me for about 1 minute when he got a phone call. He said he had to leave. He did not thoroughly look at things, explain any thoughts, treatments, or how much discomfort I was having. I didn't know if he was coming back. Then another male nurse shows up later to give me 2 pills. Disappointing !!!
Oct 7, 2026
Was there anything that you feel was outstanding?
Check in /resigistration
What could have been done to improve your experience?
I waited nearly 5 hours, 2 1/2 hours in the waiting room, 2 1/2 hours in the over flow area. Never saw a doctor or provider. My foot xray was fine and report read an hour after getting there. So I ultimately left with seeing a provider and followed up with my PCP
Oct 6, 2026
Was there anything that you feel was outstanding?
My only complaint was the receptionist. I walked in trembling and scared of having a seizure right in the first chair I could find. Instead of understanding that I couldn't get up and move for a signature? She finally got annoyed enough to get me actual help.
What could have been done to improve your experience?
Be more understanding that when someone is having tremors and confusion, that person is going to have trouble talking. I know they need information but come on.
Oct 6, 2026
Was there anything that you feel was outstanding?
The man drawing blood was kind and fast
What could have been done to improve your experience?
The wait time was horrible with not much contact. When I finally got to a room after 7 hours I tried to use the bathroom only to find urine left in a hat in the toilet. The nurse just said go use a different bathroom. The doctor was nice but in the 8 hours I was there I only saw him a total of maybe 10 minutes The tech that led me to imaging walked so far ahead of me I almost got lost and she never spoke to me.
Oct 6, 2026
Was there anything that you feel was outstanding?
Tasha was the only nurse who was was exceptional.
What could have been done to improve your experience?
Listen to the patient--registration, triage nurse and doctor. The entire experience was awful.
Oct 6, 2026
What could have been done to improve your experience?
Have a doctor come and talk to me A doctor came into my room twice for a total of less than 5 minutes. I spent 13 hours in the ER and left without a diagnosis. I was told that the results from my MRI were not in yet however, when I got to the parking lot I checked the portal and the results were there and had been for a while. I was tired, hungry and dehydrated. I asked for water but was told I couldn't have any. At that point I said I was leaving. I hope I never ha e to use your ER again.
Oct 6, 2026
Was there anything that you feel was outstanding?
I am so impressed. I wrote down all of the names of the people who helped me because they were all so kind and friendly and attentive. They made my experience as enjoyable and easy as possible while dealing with my medical issue. Those people were Paige [ ], Alyssa [ ], Autumn [ ] and Dr Roller. Thank you so much! I appreciate you.
What could have been done to improve your experience?
All I can think of is that the lobby bathroom was dirty. Everything else was great.
Oct 6, 2026
Was there anything that you feel was outstanding?
Direct interactions with Dr Cannova, NP Heuninckx, nurses Jason and Kayleigh, the transport team, and the CT technicians were excellent. The care and communication provided by staff were all excellent.