Emergency Department: MyMichigan Health Park Bay
MyMichigan Health Park Bay
3051 Kiesel Road
Bay City, MI 48706 Directions
4.7 out of 5
3,147 verified ratings
3,147 Ratings, 1,076 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Consistently excellent, compassionate emergency care at MyMichigan Health Park Bay: patients praise prompt, efficient treatment, clear explanations, and attentive bedside manner from nurses, PAs and doctors. Facility cleanliness and professionalism are repeatedly highlighted. Many mention quick diagnostics (X-rays, blood work) and effective treatment for injuries and acute issues; several parents commend pediatric care. Overall sentiment is highly positive with frequent recommendations and loyalty to this ER over others.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Sep 28, 2026
Was there anything that you feel was outstanding?
Quick to get him in & get him stitched up. Very good with kids & making him feel comfortable.
What could have been done to improve your experience?
Nothing we can think of, always quick & easy and comforting.
Sep 28, 2026
Was there anything that you feel was outstanding?
Not any one thing. Everything was excellent
Sep 28, 2026
Was there anything that you feel was outstanding?
Everything and everyone!!! I can’t explain how great the staff was. Dr. Cannova did not give up on me, I was in extreme pain and he ordered so many tests and scans to figure out what was going on. I ended up having appendicitis and needed emergency surgery that day, he contacted Midland general surgery doc (Dr. Shane Martin) and got me a room and surgery scheduled so quickly. I can’t express how grateful I am for the entire staff and my experience. I was so nervous and everyone eased me through everything. Mark my nurse was also amazing, made me feel so comfortable the entire time. I am now at home having a resting recovery all because of the My Michigan staff!
What could have been done to improve your experience?
Nothing! I am so pleased
Sep 28, 2026
Was there anything that you feel was outstanding?
Nurse and Dr helping me feel at ease with my injury and able to do repair efficiently
Sep 28, 2026
Was there anything that you feel was outstanding?
Timeliness.
What could have been done to improve your experience?
Dr Chen was very blunt and abrupt. Seemed in a hurry Told me that my imaging showed a mass on my liver in a hurry and left the room.
Sep 28, 2026
Was there anything that you feel was outstanding?
Dr. Sherri was a very good Dr. And took care of my medical needs, Brook my nurse was the same very professional and explained my medical procedures. I would go to them anytime. Thank you so much! Sandra Chomas.
What could have been done to improve your experience?
Don't need to improve anything that I seen.
Sep 26, 2026
Was there anything that you feel was outstanding?
Everyone was very professional even though I was extremely nervous going in. I just had stitches removed from a surgery I had 3 weeks ago but I have PTSD when it comes to seeing doctors for any type of procedures but they were kind and the doctor was very gentle in removing them so it wouldn't hurt me. I'm very thankful how understanding they were and would definitely go back in the future if needed
Sep 26, 2026
Was there anything that you feel was outstanding?
The doctor & nurse had the best personality and made my daughter feel at ease
What could have been done to improve your experience?
The employee that generated the wrist band before being taken to the room should maybe find a different part of the ER to work…definitely not the personality or that should be the first point of conversation. Lacking all people skills
Sep 26, 2026
What could have been done to improve your experience?
Room floor was filthy. Dr commented that my daughter was lucky to have a pillow because they are hard to come by.
Sep 25, 2026
Was there anything that you feel was outstanding?
I visited the ER two nights in a row and both nights the nurses and doctors were kind, compassionate and listened to me. I was also impressed at how quickly they took me back to be seen when I was miserably nauseous and scared. Thank you to the staff there for taking good care of me!
What could have been done to improve your experience?
I can’t think of anything that could have been done better
Sep 24, 2026
Was there anything that you feel was outstanding?
The musing staff was great. Two nurses, Paige on ER observation and Grace on 4th floor were outstanding going above and beyond.
Sep 24, 2026
Was there anything that you feel was outstanding?
They tried to make sure that I was very comfortable and that the test I needed were done quickly.
What could have been done to improve your experience?
The check-in process is a little tedious
Sep 24, 2026
Was there anything that you feel was outstanding?
They were very nice
Sep 24, 2026
Was there anything that you feel was outstanding?
MyMichigan Health consistently provides outstanding healthcare services across the board. Unfortunately I have had a rough year and have been through a wide array of services. I have always been treated with compassion, respect and professionalism.
What could have been done to improve your experience?
The person at the front desk, whom I have seen twice over the past few months seems like she does not want to be there. She stands out to me because everyone else is so pleasant and helpful. She seems cranky and disinterested. I know she has a rough job but others seem more invested in going the extra mile to make patience feel welcome. Maybe she needs a step off the front lines.
Sep 24, 2026
What could have been done to improve your experience?
Doctor being more understanding and also not being so rude with words.
Sep 24, 2026
Was there anything that you feel was outstanding?
Facility and staff was great but could not believe they had no enema kits. I ended up solving my bowel issues myself.
What could have been done to improve your experience?
Staff supplies more effectively.
Sep 24, 2026
What could have been done to improve your experience?
Triage could have listened to me when I said I was having nerve spasms. Instead they put down the reason for me being seen was foot pain. Also, the doctor assumes I see a pain specialist, which I don’t because the only narcotics I ever take are for my spasms which I only get 2-3 times a month. She also refused to give me the medication that works even though I had a note from my spinal doctor saying dilaudid is the medicine to give. She gave me morphine saying she didn’t feel comfortable giving a “chronic pain patient” dilaudid. I wasn’t there for chronic pain, I was there to break the spasm cycle. She treated me like a drug seeking patient, even though my MAP scores prove that I’m not.
Sep 22, 2026
Was there anything that you feel was outstanding?
Thank you Dr's & nurses!!!
Sep 22, 2026
Was there anything that you feel was outstanding?
The doctors and nurses were really nice and also talk to you besides the reason you were there, all had a sense of humor, made me feel comfortable and at ease
Sep 22, 2026
Was there anything that you feel was outstanding?
Very friendly, knowledgeable doctor
Sep 21, 2026
Was there anything that you feel was outstanding?
Everyone was very caring and compassionate. I was very, very satisfied with the overall experience.
Sep 21, 2026
Was there anything that you feel was outstanding?
The doctor and nurse's did a great job, I only had a problem with one of the nurses. I would go back to this place.
What could have been done to improve your experience?
I only had a problem with one of the nurses, she didn't listen to me when I told her that I had small veins. I asked her to please use a small needle so she didn't burst my vein. She said everyone says they have small veins. So she just used a big needle and bursted my vein, so then she went to my other arm and did the same thing. So then another nurse came in to scan and find a good vein, and she found one. So when it came time for me to leave I had 3 black and blue marks on my arms because they bursted my veins. So now I look like a drug addict and have to wear long sleeve shirt until the burses go away. If that nurse only listen to me !!
Sep 21, 2026
Was there anything that you feel was outstanding?
The visit was Outstanding! Everyone so pleasant and was thorough. Very prompt service and very clean place.
What could have been done to improve your experience?
I think they all did Everything they could
Sep 19, 2026
Was there anything that you feel was outstanding?
Everything
What could have been done to improve your experience?
If they could have been able to scope my throat
Sep 19, 2026
Was there anything that you feel was outstanding?
The nurses both the pa very compassionate and through in fing out what was . Very pleased
What could have been done to improve your experience?
I can't think of anything off hand
Sep 18, 2026
Was there anything that you feel was outstanding?
Everything was great.
What could have been done to improve your experience?
Nothing. Keep up the good work
Sep 17, 2026
Was there anything that you feel was outstanding?
I have never had a problem with My Mi but his visit was the absolute worst visit ever I passed out in triage they did EKG put me in a room and didn’t check on me. An aide tried to do an IV and dug in my arm where it still hurts I asked for a nurse she was rude and left a nurse did not come back for over an hour. Then I never seen anyone again I sat there for almost 4 hours freezing no tv a little blanket and not one person came to say hey we’re busy or even see if I was ok I am very upset I did leave [ ] for the terrible care I had no choice no one even cared I am so upset!
Sep 16, 2026
Was there anything that you feel was outstanding?
Rude nurse, poor communication
What could have been done to improve your experience?
Improve attitude
Sep 16, 2026
Was there anything that you feel was outstanding?
I came in with an uncontrolled cluster headache swarm. The most effective treatment is oxygen therapy. From coming from a small farm town where I knew the entire hospital staff and they knowing my condition, the speed between arrival in bad shape from what is definitely the most painful condition most people can experience, to relief from an oxygen mask at high flow is the direct metric to relief. And yet if Im actually having something unrelated as the root cause like a brain bleed or stroke could be a fatal mistake if I dictate treatment. The speed I had to relief from my condition that hasn't flared up in a few years before my visit to the ER was perfection. I love the staff. I love the building layout. [ ] It's why we drive across the river-- across town even, to avoid [ ] and chose My Michigan. I really am grateful for these guys and their new facility.
Sep 16, 2026
What could have been done to improve your experience?
The only thing that could be improved wasn't in the control of the staff. That was, the hours long wait for the X-RAY results.
Sep 15, 2026
Was there anything that you feel was outstanding?
The nurse, Nikki, was very open and kind about what I was going through and explained things thoroughly. Caitlin was insistent and quick to help me as well, the both of them made me feel safe and in good care.
Sep 15, 2026
What could have been done to improve your experience?
The people there are so nice keep up the good work !!!
Sep 15, 2026
Was there anything that you feel was outstanding?
Thank you to the doctor and nurse that worked [DATE] at 8am. I apologize for not remembering your names.
Sep 15, 2026
Was there anything that you feel was outstanding?
Very friendly
Sep 14, 2026
Was there anything that you feel was outstanding?
My nurse, I believe her name was Kathy was absolutely amazing understanding and empathetic. She is such a sweet lady. The doctor on the other hand, Dr. Chen, Came in with my CT and lab results told me that there’s nothing wrong with me and to follow up with my doctor. I came in with excessive vomiting and terrible stomach pain pains. Nothing was given to me except fluids through the IV. Not even a nausea pill. He dismissed my concerns and walked out of the room as I was asking him a question. The care I received from him, felt like he didn’t want to be at work that day and was just trying to get through it and onto the next patient.
What could have been done to improve your experience?
Care about your patients. Listen to their concerns. An emergency room doctor telling you to consult with your primary physician instead of addressing the problem or listening to your concerns is unacceptable.
Sep 14, 2026
Was there anything that you feel was outstanding?
The entire process was friendly and efficient. Tha k you!
What could have been done to improve your experience?
No recommendations
Sep 14, 2026
Was there anything that you feel was outstanding?
All staff were awesome
Sep 12, 2026
Was there anything that you feel was outstanding?
The doctor wasn't very helpful at all..I felt better after googling then the interaction with the doctor. We came in for a spider bite, and my son was hysterical during the incident, which made me think it was serious. I now know better. The doctor came in and asked if we wanted an x;-ray? And no useful information as far as the seriousness or what to look out for. To be clear, everyone else was excellent.
What could have been done to improve your experience?
Everything was good except my experience with the doctor
Sep 12, 2026
What could have been done to improve your experience?
Get more staff
Sep 11, 2026
Was there anything that you feel was outstanding?
The staff that took me for my first CT scan with Dye. Was very knowledgeable and caring, explaining what was happening and how it might affect me, quickly adjusted to avoid allergic reaction since I was never given allergy alert band.
What could have been done to improve your experience?
Have staff listen to people, when listing allergies provided a dozen and discharge paperwork only listed a few. Discuss with patient, was told what tests were being done only because I asked, was told denied medication when I didn’t and I left with it, I questioned drinking it when was told not to have anything to eat or drink. Pay attention to patient while examining them, not everyone is vocal, I know I wasn’t instead I had facial grimacing, squeezing of my hands onto my phone and the bed remote control, and ended up holding my breath when jaw locked.
Sep 11, 2026
Was there anything that you feel was outstanding?
Every interaction was awesome. From knowing what was wrong with me, to explaining it and getting me out of there feeling better. The doctor had great presence and the nurse was very helpful and the CT nurse very reassuring because it was my first time. Thank you for being there when I needed it.
Sep 11, 2026
Was there anything that you feel was outstanding?
RN Mark and ER Dr. Tim were super nice and compassionate. I didn’t catch the gals names that did my EKG and took me for my CT scan but, they were both very nice also! The entire visit was fast..having the EKG and CT done with results and all I think I was there for under 3 hours!
What could have been done to improve your experience?
It was cold in the room but, the one gal that took me for my CT brought me a warm blanket then Nurse Mark brought me another so turning up the heat wouldn’t be necessary! Lol
Sep 11, 2026
Was there anything that you feel was outstanding?
The emergency room Dr was excellent very caring.
What could have been done to improve your experience?
A good experience .
Sep 10, 2026
What could have been done to improve your experience?
Your PA Brian Gallagher told me and my family I had a heart attack. Nurse was present. He said I needed to go to the hospital and be admitted. I wanted my husband to drive me and he said I needed to stay on a heart monitor in case I had another heart attack. He left all this out of his notes because he knows he was wrong. I am so upset about how much stress he caused me and my family for the diagnosis that was incorrect. I kept telling them I had a very high deductible for my insurance but he said this was necessary to protect my life. We told him with my previous syncope episodes I was dehydrated and needed fluids. This is not a place to go if the PA’s don’t listen to the patients and are actually happy about making them an inpatient. I did not want to be admitted but he scared my husband so bad that I agreed to go, only because he said I had a heart attack and i didn’t. Yes you can contact me to discuss this. Totally unacceptable.
Sep 10, 2026
Was there anything that you feel was outstanding?
Time of in and out, great job, will return for sure
Sep 10, 2026
What could have been done to improve your experience?
Was freezing cold in room. Not provided with any blankets. When I asked on the call button the nurse never responded or came in . When another came in I had to ask her for the blankets. Still continued to be really cold as the room temp was very cold. Was told by nurses its the coldest room in the hospital . Nurses didnt come in to check on anything
Sep 10, 2026
Was there anything that you feel was outstanding?
It was a very positive experience.
What could have been done to improve your experience?
Nothing stands out.
Sep 10, 2026
Was there anything that you feel was outstanding?
The ER dr in Bay city was absolutely the best! I had such amazing care from everyone from house keeping to ambulance staff, nurses and physicians.
Sep 9, 2026
Was there anything that you feel was outstanding?
Everyone was super friendly and responsive!
What could have been done to improve your experience?
I just wish the nurse took me more seriously that my veins were tricky before I had to get poked 3 times.
Sep 9, 2026
What could have been done to improve your experience?
Less time in waiting room