Emergency Department: MyMichigan Health Park Bay
MyMichigan Health Park Bay
3051 Kiesel Road
Bay City, MI 48706 Directions
4.8 out of 5
3,457 verified ratings
3,457 Ratings, 1,133 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Consistently excellent, compassionate emergency care at MyMichigan Health Park Bay: patients praise prompt, efficient treatment, clear explanations, and attentive bedside manner from nurses, PAs and doctors. Facility cleanliness and professionalism are repeatedly highlighted. Many mention quick diagnostics (X-rays, blood work) and effective treatment for injuries and acute issues; several parents commend pediatric care. Overall sentiment is highly positive with frequent recommendations and loyalty to this ER over others.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Jun 30, 2026
Was there anything that you feel was outstanding?
The way the entire staff worked together was outstanding
What could have been done to improve your experience?
Not a thing
Jun 30, 2026
Was there anything that you feel was outstanding?
I really like the ER people. They usually help me more than my own doctor.
What could have been done to improve your experience?
They do a Great Job and handle all my problems efficiently
Jun 30, 2026
Was there anything that you feel was outstanding?
They took very good care of me with my sitiches in my right leg
What could have been done to improve your experience?
Nothing everything was good
Jun 30, 2026
Was there anything that you feel was outstanding?
Th care and service provided.
What could have been done to improve your experience?
I don’t think anything.
Jun 29, 2026
Was there anything that you feel was outstanding?
Wait time
Jun 29, 2026
Was there anything that you feel was outstanding?
I always feel safe and under good care the entire staff is excellent and always caring and considerate to my needs.
What could have been done to improve your experience?
Nothing everything was excellent thank you
Jun 28, 2026
Was there anything that you feel was outstanding?
Very good workers
Jun 28, 2026
Was there anything that you feel was outstanding?
Thank you, all staff was amazing
Jun 28, 2026
Was there anything that you feel was outstanding?
Very fast and efficient. Always great service.
What could have been done to improve your experience?
Nothing that I can think of.
Jun 28, 2026
Was there anything that you feel was outstanding?
Elise the RN was very very nice and compassionate and Dr Richard Ross was great. They were both quick and took me seriously and made sure I was good to go home.
Jun 27, 2026
Was there anything that you feel was outstanding?
Very impressed with my visit. Best care in Bay City
Jun 27, 2026
Was there anything that you feel was outstanding?
Overall everything was excellent.
Jun 27, 2026
Was there anything that you feel was outstanding?
Everything was outstanding..
What could have been done to improve your experience?
Can’t think of anything
Jun 27, 2026
Was there anything that you feel was outstanding?
Staff was great awesome people
Jun 27, 2026
Was there anything that you feel was outstanding?
The nurses were amazing and so sweet to my 2yr old daughter
What could have been done to improve your experience?
The doctors attitude
Jun 27, 2026
Was there anything that you feel was outstanding?
Everything was great here
Jun 27, 2026
Was there anything that you feel was outstanding?
This is the only hospital I will go to!
Jun 27, 2026
Was there anything that you feel was outstanding?
The people were very helpful and open.
What could have been done to improve your experience?
Nothing it was very well and they did a great job.
Jun 27, 2026
Was there anything that you feel was outstanding?
The nursing staff and provider were very respectful and caring towards my husband. We felt listened to and supported.
Jun 27, 2026
Was there anything that you feel was outstanding?
The nurse practitioner made me feel seen and heard. She also advocated for ,e after being turned away from urgent care
Jun 26, 2026
Was there anything that you feel was outstanding?
Everyone was kind and caring and quick. Excellent people that work here.
What could have been done to improve your experience?
Nothing. It was fabulous
Jun 26, 2026
Was there anything that you feel was outstanding?
The outcome😊
What could have been done to improve your experience?
Shorter visit😌
Jun 26, 2026
Was there anything that you feel was outstanding?
All staff was great and thorough
Jun 25, 2026
Was there anything that you feel was outstanding?
The nurses and doctors were very helpful and understanding they listened and treated me when I asked.
Jun 25, 2026
Was there anything that you feel was outstanding?
Not really everything was excellent and staff is amazing
What could have been done to improve your experience?
Nothing really
Jun 25, 2026
Was there anything that you feel was outstanding?
Both Nurses on my case went above and beyond to make me feel comfortable and warm. The care here is much better than the competition and way more friendly. Thank you for figuring it out.
What could have been done to improve your experience?
Warmer.its way way way too cold It’s really cold there….
Jun 25, 2026
Was there anything that you feel was outstanding?
My nurse was very good
Jun 25, 2026
Was there anything that you feel was outstanding?
Both Dr. Jim and the Nurse Elise kind, caring and informative. I felt like all my questions were answered honestly and with good education.
Jun 25, 2026
Was there anything that you feel was outstanding?
In and out in a timely fashion was excellent
What could have been done to improve your experience?
None all good
Jun 25, 2026
Was there anything that you feel was outstanding?
Jen the nurse was outstanding!
Jun 25, 2026
Was there anything that you feel was outstanding?
This has been the best and quickest ER visit I have ever had. Nurse Mark was great. Dr. Also. Everyone was very nice and polite. Great place would recommend to everyone
Jun 25, 2026
Was there anything that you feel was outstanding?
The care and response time was excelent
Jun 24, 2026
Was there anything that you feel was outstanding?
Very satisfied with service
Jun 24, 2026
Was there anything that you feel was outstanding?
Super fast and professional
Jun 24, 2026
Was there anything that you feel was outstanding?
Dr Merk and Julie were very understanding and helpful with my alcoholism and tried to help.
Jun 24, 2026
Was there anything that you feel was outstanding?
They was nice and took the time to explain what they was doing
What could have been done to improve your experience?
No they are good
Jun 24, 2026
Was there anything that you feel was outstanding?
Trash had urine dripping. Other that that excellent. Best hospital around by far.
What could have been done to improve your experience?
Clean better
Jun 24, 2026
Was there anything that you feel was outstanding?
The nurse Adam was amazing with my son so kind and caring even gave him gifts for how brave he was. And Ty was awesome too she went above and beyond
Jun 23, 2026
What could have been done to improve your experience?
The doctor needs to better understand the unquie medical needs of patients on blood thinners and the nurse used the garage for the used iv not the sharps container.
Jun 23, 2026
Was there anything that you feel was outstanding?
The provider was great and very understanding in my situation. The x-ray tech Tylha had a wonderful personality and did a great job!
What could have been done to improve your experience?
The triage nurse Alisha I believe should show a little more positive attitude.
Jun 23, 2026
Was there anything that you feel was outstanding?
Everything from the front desk to my personal and private care was outstanding Amazing I have never experienced such awesome attitudes and treatment kudos to Jaye and sherry Thank you so much for my care and I understood all of their instructions.This night changed my life forever seriously
Jun 23, 2026
Was there anything that you feel was outstanding?
Excellent overall
What could have been done to improve your experience?
Nothing, maybe a cafeteria
Jun 23, 2026
Was there anything that you feel was outstanding?
Friendly and caring
What could have been done to improve your experience?
It was good
Jun 23, 2026
Was there anything that you feel was outstanding?
I thought that the way that the nurses and doctors answered all my questions was outstanding.
What could have been done to improve your experience?
I think a few more questions asked.
Jun 22, 2026
Was there anything that you feel was outstanding?
Adara was great always so nice
What could have been done to improve your experience?
It was a little slow but was very quiet
Jun 22, 2026
Was there anything that you feel was outstanding?
Mostly just the wait but all the staff were extremely caring about it
Jun 22, 2026
What could have been done to improve your experience?
I never seen a nurse till shift change and asked for something for pain multiple times and never got an answer.
Jun 22, 2026
Was there anything that you feel was outstanding?
Service was fast and easy
Jun 22, 2026
Was there anything that you feel was outstanding?
The quickness of care and the honesty
Jun 22, 2026
Was there anything that you feel was outstanding?
The testing while waiting is an excellent procedure. When I got back the results were in speeding up the process