Emergency Department: MyMichigan Medical Center Alma
MyMichigan Medical Center Alma
300 E. Warwick Drive
Alma, MI 48801 Directions
4.7 out of 5
3,524 verified ratings
3,524 Ratings, 150 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise the Emergency Department staff for compassionate, professional, and efficient care. Teamwork, strong communication, and quick diagnostics (CT, X-ray, MRI) are frequently noted. Several comments highlight excellent interactions with nurses, doctors, and specific techs. A few reports mention a single rude nurse and an instance of being overlooked briefly, but overall sentiment is very positive with many patients feeling safe, well-cared-for, and impressed by the service.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Oct 19, 2026
What could have been done to improve your experience?
Listened to reason came in. Listened to request about admission. Patient put in a room with a bed instead of a too small recliner. Kept ER at a better temperature. It was freezing cold. Even the RN said she was cold. Kept patient better informed as to what was happening. We left AMA because patient was extremely cold and hurting due to the too small recliner and no end was in sight.
Oct 17, 2026
Was there anything that you feel was outstanding?
Signing in at the desk and then onto the triage nurse to the person that drew bloodwork from me to the nurse in the room at the emergency area at the hospital, they all treated me very respectful and were very concerned with trying to help me to feel better.
What could have been done to improve your experience?
For me a [AGE] year old woman the wait was quite long as I was in the emergency room area for five hours. Probably staff shortages which can’t be avoided because people get sick and just can’t come to work.
Oct 17, 2026
Was there anything that you feel was outstanding?
The Doctor was immediately fascinating, he lead me to understand my symptoms, and he provided the best care I believe was possible.
What could have been done to improve your experience?
Give more time to talk to patiance.
Oct 17, 2026
Was there anything that you feel was outstanding?
The registration person was very nosy and she was very irritated that I have Medicaid. She asked me several times before I said it was none of her business. She even came into my room to ask me again.
What could have been done to improve your experience?
Fire the registration lady.
Oct 17, 2026
Was there anything that you feel was outstanding?
They explained everything to me and we’re concerned for my well-being in situation. They went way out of their way to help me get home. They were all very kind.
What could have been done to improve your experience?
I wish they had a resource list Four people who we’re homeless
Oct 17, 2026
What could have been done to improve your experience?
Listen to the parents. Understand that not every child is by the book. Have rooms for children with disabilities where the parents can feel safe with their child there
Oct 16, 2026
Was there anything that you feel was outstanding?
The medical care was great but the kindness of the staff during a stressful and frightening situation is what earned them an excellent rating.
What could have been done to improve your experience?
The only thing I can think of would be having more staff to shorten the visit but I realize that is a universal challenge in healthcare.
Oct 15, 2026
Was there anything that you feel was outstanding?
No, everyone was good on doing their job and been asking me if I needed anything 👍👍
What could have been done to improve your experience?
Do nothing, Everyone was very good and professional
Oct 15, 2026
Was there anything that you feel was outstanding?
the triage nurse was pleasant and also very kind when she was checking me out.
What could have been done to improve your experience?
Get act sans done sooner.
Oct 14, 2026
Was there anything that you feel was outstanding?
I was not given a bed or blankets for the majority of my time and I was there for hours. I also was in the waiting room for a ridiculous amount of time. I would not visit this emergency room again if I had an emergency.
What could have been done to improve your experience?
Been more careful with my IV, checked on me more often, given me blankets when I was obviously cold and using my jacket as a blanket after being asked to take it off, less time in the waiting room, more attendance to my words and what I was actually saying, put me in an actual medical room with a bed instead of a nearly empty room with no practical appliances and a recliner.
Oct 14, 2026
Was there anything that you feel was outstanding?
Everyone was great. Matt Kanitz did a wonderful job interacting and ensuring [NAME] felt safe. The trip was quick and efficient
Oct 12, 2026
Was there anything that you feel was outstanding?
The care that [NAME] received once he got to his ER room was great. Unfortunately, there were Two moments before that which put a sour taste in our mouth. First, when [NAME] fainted in the lab, the lab technician said [removed profanity] as she went to call for the response team. Then, as I was registering [NAME], someone entered the area and was unable to see me behind a pillar. He said something along the lines of “seriously, another fainter?” in a tone that clearly made it obvious he was not thrilled to be helping us.
What could have been done to improve your experience?
Please remember that patients aren’t exactly excited to be there already, And making us feel incredibly unwelcome just makes it worse.
Oct 9, 2026
Was there anything that you feel was outstanding?
Very good experience
What could have been done to improve your experience?
They took very good care of me keep doing what they are doing
Oct 9, 2026
Was there anything that you feel was outstanding?
My only negative experience was the lady at ER desk on my arrival. She was not very pleasant at all. My friend had to get a wheel chair, go outside and take me inside. I feel a medical employee should have done this, especially when a heart attack was suspected. Once I got in a room, treatment was very good.
What could have been done to improve your experience?
Hire nice, friendly employees. This is the first person you have contact with in ER. A little empathy goes a long ways when you're nervous and afraid when you go in.
Oct 9, 2026
Was there anything that you feel was outstanding?
Professionalism of all involved
Oct 8, 2026
What could have been done to improve your experience?
Not one thing Thank you for your kind care
Oct 8, 2026
Was there anything that you feel was outstanding?
The nurse that I had for most of the time I was there. Unfortunately I don't remember her name between the bad headache and the medications.
What could have been done to improve your experience?
A few things took awhile but understandable
Oct 8, 2026
Was there anything that you feel was outstanding?
Was a very good ER visit. Everyone was polite and professional .
What could have been done to improve your experience?
Nothing I can think of now.
Oct 7, 2026
Was there anything that you feel was outstanding?
Dr. Smith was very kind and caring. He made sure I was comfortable and he was very efficient! Thank you for taking care of my injury quickly and carefully!
What could have been done to improve your experience?
I'm not sure that anything could have been better. The team was extremely helpful and efficient.
Oct 6, 2026
What could have been done to improve your experience?
Some of the test results shared with me by the nurse were inaccurate and led to an unfortunate misunderstanding of my situation. I was left without any communication from my medical team for multiple hours and when I pressed the call button I was scolded by my nurse for asking about the situation. Overall I felt dismissed. Communication every hour or two and accurate reporting of test results would have helped.
Oct 6, 2026
Was there anything that you feel was outstanding?
Justin Rn no complaints. The only Doctor I saw before. 7 am was very good. After 7am no. Concern or communication. Told a little after 7 am the new doctor was reading my CT and would be in shortly. I left at 9:30 my choice. Overall care... poor!!
What could have been done to improve your experience?
Have staff do their jobs. Check on their patients, keep them informed. Not jjusttt sit all night in a row at the desk....
Oct 6, 2026
What could have been done to improve your experience?
For my visit, I had a very good nurse and an excellent doctor. The nurse kept me updated and informed of the different processes that were taking on for my visit. That was so helpful rather than waiting or anticipating or trying to speculate what was going on. I had a wonderful nurse.
Oct 6, 2026
What could have been done to improve your experience?
Nurses should be more caring and not animated.
Oct 6, 2026
Was there anything that you feel was outstanding?
I feel as though my problems were not heard and that o was more of a problem being there to them. I asked for socks and a blanket multiple times and no one would give me any. Then they tried to tell the doctor I was running around crazy without socks even though they made me walk the whole er in bare feet to take a urine test. They had me in a cold room all night and would not allow my husband to come be with me until 7. We got there at 12.
Oct 3, 2026
Was there anything that you feel was outstanding?
I dont think I seen a doctor at least no one came in and said im Dr so in so
What could have been done to improve your experience?
Just felt like they didn't think I needed to be there
Oct 2, 2026
Was there anything that you feel was outstanding?
Dezaraya and Kent [ ] were excellent. Dr. Olga as well.
What could have been done to improve your experience?
Dr. Eric Smith could learn some bedside manner especially when people are struggling with mental health.
Oct 1, 2026
Was there anything that you feel was outstanding?
The emergency room was not to busy for afternoon shift, light patent load, but it seems to take forever
Sep 28, 2026
Was there anything that you feel was outstanding?
Brittney is a really great and kind nurse
Sep 28, 2026
Was there anything that you feel was outstanding?
The friendliness of the staff. Great care!
What could have been done to improve your experience?
Hire more personnel to work in ER. It takes too long to get back to see a doctor.
Sep 28, 2026
What could have been done to improve your experience?
Allow for ER patients to receive an MRI not just xray.
Sep 28, 2026
Was there anything that you feel was outstanding?
My nurse that cared for me was excellent, knowledgeable, empathetic and caring. She took time to explain things and did not make me feel worse than I already was.
What could have been done to improve your experience?
The doctor could have listened to me more. Her attitude about why I was taking a certain supplement was rude. I was not feeling well and having a hard time explaining all the reasons I take it at such a late hour in the night to try and explain it. Felt like she was being condescending.
Sep 26, 2026
Was there anything that you feel was outstanding?
Waited to long for results.
Sep 26, 2026
Was there anything that you feel was outstanding?
Everyone was very kind and understanding and caring
What could have been done to improve your experience?
I’m really not sure
Sep 26, 2026
What could have been done to improve your experience?
Not to have people sit in the waiting room so long
Sep 26, 2026
Was there anything that you feel was outstanding?
i had to wait quite a while for the dr to release me after i got the ct results
What could have been done to improve your experience?
the dr could have released me sooner
Sep 25, 2026
Was there anything that you feel was outstanding?
All of the medical staff and technicians were great. I felt very at ease and well cared for. They were ALL pleasant. Thank you for making sure that the people you have on staff are of the kind you want to take care of you!! Dr. Mussin, nurse Amy and Brittney, and technician Gregory are to be praised for a “ job well done”!!
What could have been done to improve your experience?
Can’t think of anything!!
Sep 25, 2026
Was there anything that you feel was outstanding?
The Emergency Team at Alma Hospital did a tremendous job on caring for my daughter [NAME]. I have NO complaints at all. Great staff!
What could have been done to improve your experience?
Nothing that I know of or seen needs to be changed.
Sep 23, 2026
Was there anything that you feel was outstanding?
Doctor came in 1 time to talk with us. Ran a bunch of test. Not explaining what, why or how. Nurse gave I.V bag then when that was done. Didn't answer page. No answer or just simply explain anything to me.
What could have been done to improve your experience?
Come back and chat with me and daughter about her issue
Sep 22, 2026
What could have been done to improve your experience?
Waiting area seating was dirty. ER seemed a little under staffed. I was there on a very low priority visit for rabies exposure, so I understand why we waited so long, but 4 hours for a vaccination seems really inefficient. Great care and professionalism, however.
Sep 21, 2026
Was there anything that you feel was outstanding?
I walked out due to them taking 3 hrs to even have a Dr come in my room that's sad
What could have been done to improve your experience?
Be faster with things
Sep 21, 2026
Was there anything that you feel was outstanding?
3 hrs. .5 trys for lab iv
Sep 21, 2026
What could have been done to improve your experience?
A little better explanation during triage regarding how it works with a concussion and clearance for sports would’ve saved us a lot of time because what we needed was clearance for him to return to sports. Spent hours waiting for a doctor to tell us well there’s no exact test and concussion protocol is this…
Sep 20, 2026
What could have been done to improve your experience?
Asked if I needed a blanket
Sep 19, 2026
Was there anything that you feel was outstanding?
The nurse who put my IV in was absolutely amazing, she listened & was kind! Also the guy from CT was super great! He was also very kind & understanding with me! They significantly improved my experience. Dr was really helpful as well!
Sep 19, 2026
Was there anything that you feel was outstanding?
Everyone,when I did see them,was friendly
What could have been done to improve your experience?
It was full so my service time was decent. I was roomed and never seen anyone for an hour or so. The provider was in the room maybe 2 minutes to tell me I had broke a bone. That is my 1 and only contact with them. I imagine the bill for her services will be hundreds. Triage nurse ordered xray. Er nurse did my cast.
Sep 19, 2026
What could have been done to improve your experience?
Not sure
Sep 18, 2026
What could have been done to improve your experience?
Have a call button for needs and a comfy chair for family.
Sep 17, 2026
What could have been done to improve your experience?
There should have been questions surrounding pain level and about what happened directly after incident
Sep 17, 2026
What could have been done to improve your experience?
Alot
Sep 16, 2026
Was there anything that you feel was outstanding?
I was amazed at how fast they took care of me. And addressed my pain issue
What could have been done to improve your experience?
On this visit they did everything good