Emergency Department: MyMichigan Medical Center Mt. Pleasant
MyMichigan Medical Center Mt. Pleasant
4851 E. Pickard Street, Suite 1000
Mt. Pleasant, MI 48858 Directions
4.8 out of 5
3,577 verified ratings
3,577 Ratings, 140 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise the Emergency Department at MyMichigan Medical Center Mt. Pleasant for fast, efficient, and compassionate care. Staff—nurses, doctors, and support team—are described as attentive, kind, and knowledgeable; many comments highlight clear explanations, empathy, and excellent bedside manner. Several mentions note quick triage and treatment, clean facilities, and successful procedures (IV placement, medication delivery). A few comments request improved provider communication and occasional rude tone from one physician.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Oct 17, 2026
Was there anything that you feel was outstanding?
Just the nurses and PA. Keep myself and family updated what was going on with my care.
What could have been done to improve your experience?
Excellent
Oct 17, 2026
Was there anything that you feel was outstanding?
I went to [ ] er for my back and all they did was filled me up with drugs. I went to my michigan about 5 hours after leaving McLaren. I told them I dont want drugs I want to know what's wrong with me. The doctors never made a fuss and made sure to tend to my needs. They rushed for a mri and an ultra sound and they found out that I had a bulging disk.
What could have been done to improve your experience?
Their care was immaculate
Oct 17, 2026
Was there anything that you feel was outstanding?
My primary care nurse was amazing!
Oct 16, 2026
Was there anything that you feel was outstanding?
Great experience from Er/ Mt Pleasant, Alma hospital to Midland hospital.
What could have been done to improve your experience?
I had great care!
Oct 16, 2026
Was there anything that you feel was outstanding?
questions were encouraged.
Oct 15, 2026
What could have been done to improve your experience?
Pay attention to patient needs. Took 5 hours to receive ice water to a dehydrated patient.
Oct 14, 2026
Was there anything that you feel was outstanding?
How set they were on getting my blood. I Was a hard poke. Had every one trying to get it, I think. Lol.
What could have been done to improve your experience?
Tunn up heat i my room. I was so cold.
Oct 13, 2026
Was there anything that you feel was outstanding?
The constant nurses checking in and explaining what was happening was a big plus. I never had to wait and wonder on anything.
What could have been done to improve your experience?
The wait to get to a room was very slow which is understandable, however I was told that I would be the first person taken back when the first room became available since I was having chest pains and that did not happen. Nobody critical came in while we waited, as that would be very understandable. It was also marked on my chart as dizziness and in all the people I talked to (at least 8) I never once said I was dizzy. I realized it on my discharge papers after I left and it made me wonder if it compounded what I was there for? Not complaining at all, just constructive feedback
Oct 13, 2026
What could have been done to improve your experience?
Seeing how I was at the Mt Pleasant emergency room, I don't know how Clare could improve!
Oct 12, 2026
Was there anything that you feel was outstanding?
The check in with private nurse or staffer was good
What could have been done to improve your experience?
When check in i could hear everyone's problem issue at the front desk
Oct 12, 2026
Was there anything that you feel was outstanding?
They did what they have to do
What could have been done to improve your experience?
They did what they had to do
Oct 10, 2026
Was there anything that you feel was outstanding?
Not at all!
What could have been done to improve your experience?
There was a 3 hour wait to be seen. I left before seeing a doctor. Poor service.
Oct 10, 2026
What could have been done to improve your experience?
Shorten time spent in the room and fix the problem.
Oct 7, 2026
Was there anything that you feel was outstanding?
Nothing at all. One of the worst experiences of my entire life.
What could have been done to improve your experience?
The entire staff needs to be more empathetic, further their education in chronic illness to deepen their understanding of patients with complex health issues and pain. It is atrocious how my doctor and nursing staff treated me.
Oct 6, 2026
Was there anything that you feel was outstanding?
The lady at the registration desk was very helpful
Oct 6, 2026
Was there anything that you feel was outstanding?
The care and testing done for my little boy
Oct 6, 2026
Was there anything that you feel was outstanding?
No!
What could have been done to improve your experience?
Taking the patient seriously when they tell you they are in extreme pain and do something about it 💯
Oct 6, 2026
Was there anything that you feel was outstanding?
The techs (including xray) were friendly, the rest of the staff was distant and appeared uncaring - was just another number to them, especially the EN Claire. I was left without any contact for almost 2hrs in my room until I complained. The NP appeared to know nothing of orthopedic testing or burns. Left feeling I wasted 4hrs of my life and a lot a money.
What could have been done to improve your experience?
There needs to be at least some sort of effort placed by the nurses and physicians to make a personal connection with patients. And patients should be checked on routinely in their rooms rather than once they lose patience and complain. There also appeared to be a lack of skill in the provider I saw.
Oct 4, 2026
What could have been done to improve your experience?
I was in ER for 36 hrs before being transferred. I think that is excessive.
Oct 3, 2026
Was there anything that you feel was outstanding?
Every include ct scan nurses where wonderful
Oct 3, 2026
Was there anything that you feel was outstanding?
Had too much trouble getting an IV in me last time I was there I had the same problem with them I haven't had that kind of trouble at other places
What could have been done to improve your experience?
Have better training on getting IVs
Sep 30, 2026
Was there anything that you feel was outstanding?
I was seen quickly, nurse was great, dr was not as personable but no complaints.
What could have been done to improve your experience?
I felt that the doctor did not go over the tests. I was reading them on my portal, so I had to ask. They only wanted to talk about exactly why I was there. And I wanted a little more information, where my tests were a little off.. And the rest was great for an emergency room!
Sep 29, 2026
Was there anything that you feel was outstanding?
I dont think for the time i spent there the care was suffucient... I didnt get an answer on what was wrong and im still in pain... they knew that too before I left.
What could have been done to improve your experience?
Figure out whats actually wrong
Sep 28, 2026
Was there anything that you feel was outstanding?
One nurse was very rude and argued with my husband who opened the door and stood there..she said you have to stay in the room and not stand in doorway.He was just getting a little air because the room was small.He gets claustrophobic..There was no reason for the nurse to be the way she was..We were there from 4pm to the ambulance getting there to take me to Alma at 1am.No one checked on me except to take me for cat scan and to put in IV line..The place wasn’t that busy..
Sep 28, 2026
Was there anything that you feel was outstanding?
I received excellent care in all respects.
Sep 28, 2026
Was there anything that you feel was outstanding?
I was treated right away, very through, and sufficient
What could have been done to improve your experience?
They were excellent
Sep 26, 2026
Was there anything that you feel was outstanding?
The speed of the ER teams response to my problem (possible stroke) was outstanding! Everything was done quickly, and every staff member was knowledgeable, and kind to me.
What could have been done to improve your experience?
Nothing...they were perfect.
Sep 26, 2026
Was there anything that you feel was outstanding?
Everything
What could have been done to improve your experience?
Everything about the visit was top notch
Sep 26, 2026
Was there anything that you feel was outstanding?
The wait time was way quicker than the Midland ER and I received excellent treatment.
What could have been done to improve your experience?
Nothing they did everything right
Sep 25, 2026
Was there anything that you feel was outstanding?
EMT's
What could have been done to improve your experience?
Efficiency, communication between medical staff, proper administration of Toradol
Sep 24, 2026
What could have been done to improve your experience?
ER staff training on women's health, menopause, and panic attacks. I left the ER with worse physical symptoms than when I arrived. It was deemed I was not experiencing a cardiac event I was left to wait in a room that was making my symptoms worse. I was lost in change over and left to wait, and my panic attack intensified greatly. I told my ER doctor that I had labs drawn two days prior and a TSH was drawn. All my care is done within this system so all providers have access. Although she said she would look at the result, which I state was normal and checked annually, this test was repeated. I voiced the reason I had avoided seeking care for the week when I was experiencing chest pain was because I can't afford all the medical bills I keep accruing and unnecessary testing adds to this. When a female ER doctor tells you "we don't know a lot about menopause and women's health," it does not help. This experience has left me disappointed in MyMichigan and unlikely to use this ER again.
Sep 22, 2026
Was there anything that you feel was outstanding?
Quick response time.
Sep 22, 2026
Was there anything that you feel was outstanding?
The nurses were excellent & efficient from triage to providing Care at the bedside. Special thanks to Adam, Sarah & Desarae for providing the best care, they are awesome nurses. Thank you to Dr. Piscitelli for quick diagnosis and thoroughly explaining my condition and need for transfer. He took time to ensure all my questions were answered. Great Physician.
What could have been done to improve your experience?
Nothing all staff were excellent
Sep 21, 2026
Was there anything that you feel was outstanding?
Teamwork and their efficiency, knowledge showed and they genuinely seemed happy to be at work helping
What could have been done to improve your experience?
Perfect
Sep 19, 2026
Was there anything that you feel was outstanding?
Vicky charge nurse was on top of everything Her and her team was unbelievable amazing working together. They saved my life big time. I cannot thank them enough for that.
What could have been done to improve your experience?
They was perfect I wouldn’t change a thing
Sep 19, 2026
Was there anything that you feel was outstanding?
The nursing staff was excellent, they made sure they had all the information needed and notified me when [NAME] was going to be moved to the hospital in Saginaw. The doctors were very good and helpful.
Sep 18, 2026
Was there anything that you feel was outstanding?
All excellent.
What could have been done to improve your experience?
Not a thing.
Sep 18, 2026
Was there anything that you feel was outstanding?
The ER was very clean and the students were amazing!
What could have been done to improve your experience?
The PA and students were amazing. I felt the nurses could’ve been more compassionate towards their patients. I also find it important to listen to the patients when they are expressing different aspects of their care specifically pain scale and diagnosis symptoms
Sep 17, 2026
Was there anything that you feel was outstanding?
Nurses were great! I don't believe the doctors were very understanding of what I came in for, which was an allergic reaction to MiraLax, in my prep for a colonoscopy the next day. I was a text book case for the warnings on the label, displaying all but one warning. I was tested for my heart and brain, receiving a ct scan, chest trays, and 18 hours later an MRI. When they couldn't find anything there, they transferred me to another MyMichigan in Clare MI and had an echocardiogram done. I spent a day and a half in the ER rooms to be told I have a few minor deficiencies that I was already aware of. At no time do I feel the doctor's listened to my concerns that I was here for an allergic reaction.
What could have been done to improve your experience?
Have the doctors listen. Arrogance padded the bill enormously. I came out with no orders except to monitor by my GP.
Sep 17, 2026
What could have been done to improve your experience?
I don’t know what steps you guys need to take to fix whatever is going on in that emergency room but I have never felt so alone, so neglected, and so terrified in my life. I pray to God no one ever has to feel the way I did that night.
Sep 17, 2026
What could have been done to improve your experience?
I was expecting to be billed by mail not having to pay on the way out I didn't have my debit card with me wife had it 200 miles away in Southgate after the nurses just told me they would bill me
Sep 17, 2026
Was there anything that you feel was outstanding?
Total team work
Sep 17, 2026
Was there anything that you feel was outstanding?
It took to long to be seen and I didn't like that they never gave be anything for pain never even asked me if i needed a Tylenol only an ice pack.
What could have been done to improve your experience?
To be faster at triage. Then at being seen by a doctor
Sep 15, 2026
Was there anything that you feel was outstanding?
Getting initial testing done prior to being admitted to a room to save time.
What could have been done to improve your experience?
Nothing it was very good
Sep 15, 2026
Was there anything that you feel was outstanding?
Quite the opposite. They're so afraid to treat patients with severe pain that they sent me home treated, but with no way to treat myself at home. This is unfortunate and unacceptable for people with a rib subluxation. Left to go home and cry in pain. It's just not right.
What could have been done to improve your experience?
Be allowed to actually treat their patients based on their individual needs.
Sep 15, 2026
Was there anything that you feel was outstanding?
Although my visit was five hours, the nursing staff was very nice , apologetic and concerned. That was outstanding.
What could have been done to improve your experience?
I was brought in for a leg/knee strain and the staff never really tested my leg to get a better understanding of the injury. I know time was limited there and I understand the reason for the general diagnosis., but I feel it fell short of expectations.
Sep 15, 2026
What could have been done to improve your experience?
Had a knowledgeable dr explain things not excuse them away. Not make me wait for hours for an ambulance transfer or at least warn me it could be over 6 hours. While the care was acceptable and I usually pick this hospital over the other one in town it’s not likely I will be back. I will go straight to the hospital I was transferred to where I had an excellent experience with great care all around. It’s important to explain things and not leave patients or their caregiver in the dark.
Sep 15, 2026
Was there anything that you feel was outstanding?
I was in Mount Pleasant ER for five hours. I was cold and had to go out where the nurses station was and ask for blankets. The nurse came in with two bundles and threw them on the bed and left. I asked for a coffee around 3 o’clock and was ignored only To be told that the coffee shop closed at 4 o’clock. At around 530, I dressed myself and started To leave. Immediately the supervisor showed up with my test results, quickly told me the results and pointed to the door. I walked myself out. I was in pain, I have a broken tailbone. It was the most miserable ER experience of my life.
Sep 15, 2026
Was there anything that you feel was outstanding?
I was really grateful to one receptionist in particular. I cannot think of her name other than she's blonde, but she was really sweet and helpful, and when she saw the doctors didn't adequately fill out my paperwork, she fought to get them to do it correctly. She advocated for me when I couldn't, and was very thorough at explaining paperwork to me and offering me help. She made me feel seen and like she was on my side.
What could have been done to improve your experience?
I was there for an injury to my ankles, knees, hips, and lower back, but only my hip got x-rays and at one point I was trapped on the bed without the call button and had to further injure myself to get to the button so I could get help using the bathroom since no one was coming to check on me. It felt like some people there cared and were doing their best for me, while others were speeding through my care or going through the motions. It didn't feel very thorough or like they were really concerned for me.
Sep 14, 2026
Was there anything that you feel was outstanding?
The doctor didn’t explain anything and he acted like I was an inconvenience to him
What could have been done to improve your experience?
Clare needs to do something about there staff and their waiting room time