Emergency Department: MyMichigan Medical Center Mt. Pleasant
MyMichigan Medical Center Mt. Pleasant
4851 E. Pickard Street, Suite 1000
Mt. Pleasant, MI 48858 Directions
4.9 out of 5
5,507 verified ratings
5,507 Ratings, 139 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise the Emergency Department at MyMichigan Medical Center Mt. Pleasant for fast, efficient, and compassionate care. Staff—nurses, doctors, and support team—are described as attentive, kind, and knowledgeable; many comments highlight clear explanations, empathy, and excellent bedside manner. Several mentions note quick triage and treatment, clean facilities, and successful procedures (IV placement, medication delivery). A few comments request improved provider communication and occasional rude tone from one physician.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Feb 17, 2026
Was there anything that you feel was outstanding?
Fastest emergency room visit! Thank you!
Jan 25, 2026
Was there anything that you feel was outstanding?
You all were amazing. Got us right in! Actively listened and showed sympathy and empathy and didn’t make me feel stupid or crazy as a mother. Thank you!
Jan 22, 2026
Was there anything that you feel was outstanding?
The speed and efficiency of the people here as well as understanding
Jan 21, 2026
Was there anything that you feel was outstanding?
Thank you all I appreciate it! God bless you all
Jan 14, 2026
Was there anything that you feel was outstanding?
Cozy feel of waiting room
What could have been done to improve your experience?
Gave me chocolate
Jan 14, 2026
Was there anything that you feel was outstanding?
Don’t remember my doctor’s name but he was the best I have EVER dealt with
What could have been done to improve your experience?
Absolutely nothing
Dec 29, 2025
Was there anything that you feel was outstanding?
Everything was perfect
What could have been done to improve your experience?
Nothing it was perfect
Dec 9, 2025
Was there anything that you feel was outstanding?
Thank you for the best care. In all the hospitals I’ve ever been to I received the best care while being here. Thank you all for all your help and care and answering my needs
Nov 28, 2025
Was there anything that you feel was outstanding?
Thank you all excellent job
Nov 19, 2025
Was there anything that you feel was outstanding?
Best emergency room visit we’ve ever had. Everyone was great! Thanks
Nov 19, 2025
Was there anything that you feel was outstanding?
Mickey was great and very helpful. He made me feel comfortable and cared for. Rachel was also great with explaining my test results, understanding of my circumstances, and what the plan was next.
Nov 18, 2025
Was there anything that you feel was outstanding?
Got called back fast. Staff were very caring. I was not waiting long in r The waiting room or exam room.
Nov 17, 2025
Was there anything that you feel was outstanding?
Everything was great.I really felt like the staff genuinely cared about me. Thank you My Michigan.
Nov 16, 2025
Was there anything that you feel was outstanding?
Doctor and attending nurse were excellent!😊
What could have been done to improve your experience?
Faster read of catscan
Nov 12, 2025
Was there anything that you feel was outstanding?
The service was A+
What could have been done to improve your experience?
Nothing. It was very efficient!
Nov 12, 2025
Was there anything that you feel was outstanding?
Great care by all
What could have been done to improve your experience?
All good
Nov 12, 2025
Was there anything that you feel was outstanding?
Everything they was amazing
Nov 10, 2025
Was there anything that you feel was outstanding?
Everyone was fantastic and empathetic.
What could have been done to improve your experience?
Something in the room to help distract the little patient
Nov 9, 2025
Was there anything that you feel was outstanding?
The staff are amazing
What could have been done to improve your experience?
Nothing it was great
Nov 9, 2025
What could have been done to improve your experience?
The communication between the staff and me could be a little bit better
Nov 9, 2025
Was there anything that you feel was outstanding?
The overall visit was a great experience. I was very pleased with everyone involved in my care while here.
Nov 8, 2025
Was there anything that you feel was outstanding?
The level of care, respect and dignity were all exceptional from checking in, nurse care and doctor attentiveness. Wait time was very short.
What could have been done to improve your experience?
Excellent
Nov 8, 2025
Was there anything that you feel was outstanding?
The way the staff is very kind
What could have been done to improve your experience?
Nothing they are good the way they are
Nov 8, 2025
What could have been done to improve your experience?
Faster, 3 hours to get simple results!
Nov 7, 2025
Was there anything that you feel was outstanding?
Every staff member was exceptionally friendly and helpful!
Nov 4, 2025
What could have been done to improve your experience?
It was fine just as it is
Nov 4, 2025
Was there anything that you feel was outstanding?
Very awesome. The nurses and doctors are amazing! They really make me feel heard. They are helping me follow my nursing degree. Will not go anywhere else from now on.
What could have been done to improve your experience?
Everything was very clean and safe
Nov 4, 2025
Was there anything that you feel was outstanding?
As a [OCCUPATION] I have been very happy with the quality, care, compassion and community impact that MyMich makes. I choose to come further to this ER due to their excellent care, friendliness, and quality outcomes. Thank you MyMich for being in our community.
Nov 4, 2025
Was there anything that you feel was outstanding?
My nurse and doctor care was amazing, they didn’t really explain to me what I have or anything like that. But overall, it was pretty good.
What could have been done to improve your experience?
Better explanation on what was wrong, I waited for so long I almost fell asleep.
Nov 4, 2025
Was there anything that you feel was outstanding?
The dr. Remembered me from months ago when I was here for myself. Was definitely a surprise but very nice of her to remember us. Meant a lot as a patient to know I wasn’t just a patient number
What could have been done to improve your experience?
They did everything perfect. No complaints😁
Nov 4, 2025
Was there anything that you feel was outstanding?
They listen to me and tryed to explain why I was having the problem and talked to me about how to fix the problem
What could have been done to improve your experience?
I think they were very professional and I appreciate their honesty and service thank you for everything appreciate it
Nov 4, 2025
Was there anything that you feel was outstanding?
The quickness of my visit
What could have been done to improve your experience?
When I was being check by the first person they left the door open; which I don’t care about but other people might as he asked personal questions relating to my health
Nov 3, 2025
Was there anything that you feel was outstanding?
The way the staff interacted with me and my child making her feel happy and comfortable was amazing everyone did great 👍
What could have been done to improve your experience?
Nothing they aced it
Nov 3, 2025
Was there anything that you feel was outstanding?
Great staff and team works Excellent 😇😇😇😇😇
What could have been done to improve your experience?
No problem,
Nov 3, 2025
What could have been done to improve your experience?
Two hours to look at a cut is outrageous
Nov 3, 2025
Was there anything that you feel was outstanding?
PA was incredible Long long wait
What could have been done to improve your experience?
Just faster but I realize mine was no real emergency
Nov 3, 2025
Was there anything that you feel was outstanding?
I was seen in a timely effort and had a good diagnosis. I was happy with my treatment and time spent and nice clean environment
Nov 3, 2025
Was there anything that you feel was outstanding?
Everyone was great , very nice facility and very clen
Oct 30, 2025
Was there anything that you feel was outstanding?
Nurses
Oct 30, 2025
Was there anything that you feel was outstanding?
The care from the nurse practitioner was amazing.
Oct 30, 2025
What could have been done to improve your experience?
More things available for testing
Oct 30, 2025
Was there anything that you feel was outstanding?
The doctor Rachael was awesome and explained things very well
What could have been done to improve your experience?
Shorter time in er but understood with waiting on test results taking time
Oct 30, 2025
Was there anything that you feel was outstanding?
All the nurses, doctors, and receptionist were great. The wait because of no available rooms was ridiculous though.
What could have been done to improve your experience?
Have more rooms.
Oct 30, 2025
Was there anything that you feel was outstanding?
Outstanding it was wonderful I got the care needed got my meds and the nurses and Dr were more then kind enough to provide support when needed
Oct 29, 2025
Was there anything that you feel was outstanding?
Dr. Kramp, Matt Kintz PA and nurse Josh were amazing friendly, understanding and knowledgeable!, Wonderful experience!
Oct 29, 2025
Was there anything that you feel was outstanding?
Everyone was great and attentive
What could have been done to improve your experience?
Everything was great
Oct 29, 2025
Was there anything that you feel was outstanding?
Doctors nurse staff
Oct 29, 2025
Was there anything that you feel was outstanding?
All the above ; everyone was remarkable
Oct 29, 2025
Was there anything that you feel was outstanding?
Everything. Towel on head. Warm blanket.
Oct 29, 2025
Was there anything that you feel was outstanding?
All staff were excellent