Emergency Department: MyMichigan Medical Center Towne Centre
4599 Towne Centre Road
Saginaw, MI 48604 Directions
4.5 out of 5
279 verified ratings
279 Ratings, 111 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Aug 6, 2025
Was there anything that you feel was outstanding?
Overall it was good
What could have been done to improve your experience?
The best experience I ever had
Aug 6, 2025
What could have been done to improve your experience?
More communication especially with times/ time frames
Aug 6, 2025
Was there anything that you feel was outstanding?
Everything was outstanding
Aug 6, 2025
What could have been done to improve your experience?
Everyone was so kind!,
Aug 6, 2025
Was there anything that you feel was outstanding?
Nurse Courtney was wonderful, thank you!
Aug 6, 2025
Was there anything that you feel was outstanding?
The Doctor. Very compassionateš
Aug 3, 2025
Was there anything that you feel was outstanding?
I can honestly say this has been one of the best visits by far everyone was so nice and extremely helpful thanks for all you guys do
Aug 3, 2025
Was there anything that you feel was outstanding?
Better than [health system]
Aug 3, 2025
Was there anything that you feel was outstanding?
The concern from the care team and very understanding
What could have been done to improve your experience?
Nothing everything was as expected!
Aug 3, 2025
Was there anything that you feel was outstanding?
The X-Ray tech was fabulous. She was very personable and kind.
Aug 1, 2025
Was there anything that you feel was outstanding?
Nurse Marcia was amazing and very caring.
Aug 1, 2025
Was there anything that you feel was outstanding?
The doctor and nurse are wonderful
Jul 31, 2025
Was there anything that you feel was outstanding?
ALL STAFF WAS AMAZING
Jul 30, 2025
Was there anything that you feel was outstanding?
More cleaning people we did have to wait for a room to be cleaned.
What could have been done to improve your experience?
Hire more cleaning workers
Jul 30, 2025
Was there anything that you feel was outstanding?
More cleaning help for the nurses.
Jul 28, 2025
Was there anything that you feel was outstanding?
Service and overall experience was excellent!
What could have been done to improve your experience?
Nothng
Jul 27, 2025
Was there anything that you feel was outstanding?
The care was great
Jul 27, 2025
Was there anything that you feel was outstanding?
Dr whitford was very attentitive to my pain n overall care and my nurses were very nice and sweet and concerned about my pain
What could have been done to improve your experience?
Better pain management
Jul 23, 2025
Was there anything that you feel was outstanding?
The care of staff
What could have been done to improve your experience?
The wait time
Jul 22, 2025
Was there anything that you feel was outstanding?
The doctors and everybody is very polite I love this little hispital
Jul 22, 2025
Was there anything that you feel was outstanding?
The doctors and nurses were very caring and kind.
Jul 21, 2025
What could have been done to improve your experience?
Everything is good
Jul 20, 2025
Was there anything that you feel was outstanding?
Very good always round,
What could have been done to improve your experience?
Itās good
Jul 20, 2025
Was there anything that you feel was outstanding?
The doctor and nurses were all super kind and considerate, good people
Jul 20, 2025
Was there anything that you feel was outstanding?
How nice they were
What could have been done to improve your experience?
How long it took for the xrays
Jul 20, 2025
Was there anything that you feel was outstanding?
Sam was an amazing nurse, very knowledgeable and personable. Dr. Russo was also exceptional, thorough, and clearly dedicated to patient care.
Jul 20, 2025
What could have been done to improve your experience?
Wait time was long and little treatment was done so waiting that long was frustrating to say the least
Jul 19, 2025
Was there anything that you feel was outstanding?
Samantha and Shannon and Dr. Cameron was absolutely amazing. Katelyn on the other hand was extremely rude and unprofessional! She never introduced herself and bedside manner was horrible. She used the wrong size blood pressure cuff on my arm it kept squeezing until it darn near popped off I had to remove the cuff myself she was just overall rude and mute
What could have been done to improve your experience?
Have a talk with Katelyn about here bedside manner
Jul 19, 2025
Was there anything that you feel was outstanding?
The staff was compassionate and professional
Jul 16, 2025
Was there anything that you feel was outstanding?
Always excellent here
Jul 16, 2025
Was there anything that you feel was outstanding?
I liked that everyone was understanding and kind. The doctor gave me advice and the nurses were friendly. They gave my husband water, I couldnāt have any at first but she remembered and brought me some later on her own without me asking.
What could have been done to improve your experience?
I think today was a great visit the phlebotomist did a good job. I donāt think you couldāve done anything better
Jul 14, 2025
Was there anything that you feel was outstanding?
Staff was nice and very caring. They answered the call button fast and answered all questions
What could have been done to improve your experience?
I have no complaints or recommended advice.
Jul 12, 2025
Was there anything that you feel was outstanding?
Nurse. Joe was nice.
Jul 11, 2025
Was there anything that you feel was outstanding?
The care was outstanding.
What could have been done to improve your experience?
Nothing everything is perfect just the way it is.
Jul 11, 2025
Was there anything that you feel was outstanding?
They were very nice.
What could have been done to improve your experience?
I understand that they are busy I feel I was here longer than I thought I would be. But they did a good job
Jul 11, 2025
Was there anything that you feel was outstanding?
Everything was amazing
What could have been done to improve your experience?
No improvement everything was a great
Jul 10, 2025
Was there anything that you feel was outstanding?
The nurse was amazing Melissa she is a rock star. The doctor was very helpful and gentle while going my stitches. Thank you so much for the amazing staff.
What could have been done to improve your experience?
Thicker walls
Jul 10, 2025
Was there anything that you feel was outstanding?
The fast help here at the hospital
What could have been done to improve your experience?
Just a little fast services
Jul 10, 2025
Was there anything that you feel was outstanding?
Excellent service
Jul 2, 2025
Was there anything that you feel was outstanding?
Everything was outstanding honestly
Jul 2, 2025
What could have been done to improve your experience?
Everything was fine
Jul 1, 2025
Was there anything that you feel was outstanding?
All went well
Jun 30, 2025
Was there anything that you feel was outstanding?
My care team was extremely helpful, supportive, and extremely kind.
Jun 30, 2025
Was there anything that you feel was outstanding?
Everything was quick and everyone was helpful
What could have been done to improve your experience?
Nothing it was great
Jun 30, 2025
Was there anything that you feel was outstanding?
From start to finish excellent couldnāt change a thing
Jun 30, 2025
Was there anything that you feel was outstanding?
Fabulous nurse Jill! Very caring and competent nurse!
Jun 30, 2025
Was there anything that you feel was outstanding?
The expedite service of getting seen is way better than what I imagined
Jun 30, 2025
Was there anything that you feel was outstanding?
Everyone was kind and compassionate and did a excellent job caring for my husband.
What could have been done to improve your experience?
Nothing I can think of.
Jun 30, 2025
Was there anything that you feel was outstanding?
Joaquin [ ]
Jun 30, 2025
Was there anything that you feel was outstanding?
Woooowww!!! Everyone that helped me today weāre awesome and did a great job. Usually I hate going to the doctors but they made this a great visit.
What could have been done to improve your experience?
Nothing they did such a great job that I canāt think of anything.