Emergency Department: MyMichigan Medical Center Towne Centre
4599 Towne Centre Road
Saginaw, MI 48604 Directions
4.5 out of 5
117 verified ratings
117 Ratings, 50 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jun 11, 2025
What could have been done to improve your experience?
Room was very cold even with 3 blankets I could not get warm. I really wanted to leave for that reason but didn’t
Jun 10, 2025
Was there anything that you feel was outstanding?
My nurse Sarah and doctor were both kind and outstanding I felt they went above and beyond for me
What could have been done to improve your experience?
If the total time spent in the ER could have been shorter somehow
Jun 9, 2025
Was there anything that you feel was outstanding?
Each person from receptionist to triage nurse to primary nurse, X-ray technician and the team leader the doctor was exceptional. Outstanding care and service from beginning to end. Thank you! Super stars each and all.
What could have been done to improve your experience?
Nothing could have been better!
Jun 8, 2025
Was there anything that you feel was outstanding?
Our nurse Deb was a joy to work with. She explained things to me and made me feel comfortable.
What could have been done to improve your experience?
Beside the construction going on, all was good.
Jun 8, 2025
Was there anything that you feel was outstanding?
The speed at which I was seen was amazing!
What could have been done to improve your experience?
Nothing, was awesome
Jun 7, 2025
Was there anything that you feel was outstanding?
Best team ever
Jun 7, 2025
Was there anything that you feel was outstanding?
Everyone was very caring and compassionate. They explained everything to me so I could understand what was wrong and how to manage my pain.
What could have been done to improve your experience?
A little less waiting time.
Jun 6, 2025
Was there anything that you feel was outstanding?
Employees were very professional
What could have been done to improve your experience?
Everything was excellent
Jun 6, 2025
Was there anything that you feel was outstanding?
Quick time back to a room
What could have been done to improve your experience?
The physician was in and out very quickly, didn’t ask symptoms and felt very rushed. The test results posted to my chart yet it took another 1.5 hrs for a medical update.
Jun 6, 2025
Was there anything that you feel was outstanding?
The care was good and they understood me
Jun 5, 2025
Was there anything that you feel was outstanding?
Yes, very satisfied with the service
What could have been done to improve your experience?
Nothing more, even the timely service was great
Jun 5, 2025
Was there anything that you feel was outstanding?
I really appreciate the fact that you made sure that I had an appointment with the specialist as soon as possible before discharge and that you did everything you could to help speed up the appointment making sure they knew that it was an emergency situation instead of letting me handle it and hoping for the best. Thank you so much for actually listening to me instead of trying to tell me what is going on
What could have been done to improve your experience?
Nothing it was fast and excellent care
Jun 5, 2025
Was there anything that you feel was outstanding?
The Staff
Jun 5, 2025
Was there anything that you feel was outstanding?
Everything was excellent. The doctor exceptionally so. Thank you for the great service!
Jun 3, 2025
Was there anything that you feel was outstanding?
Melissa was absolutely amazing! She made me feel very comfortable while getting an IV
Jun 3, 2025
Was there anything that you feel was outstanding?
Great will be coming here more often
May 31, 2025
Was there anything that you feel was outstanding?
Courtney, james, Kelly and dr vreibel were all so kind and explained everything (including possible wait times) so well
May 31, 2025
Was there anything that you feel was outstanding?
They were quick to respond and make sure my daughter was ok
May 31, 2025
Was there anything that you feel was outstanding?
Communication
What could have been done to improve your experience?
Warm rooms
May 31, 2025
Was there anything that you feel was outstanding?
Marsha and TThersea was super nice and educational. Cameron [ ] was super nice! She made me relax and made sure I was not in any pain.
May 31, 2025
Was there anything that you feel was outstanding?
Amazing staff. Very nice careing and polite and was understanding and good listener to the patient.
What could have been done to improve your experience?
Was good to me
May 30, 2025
What could have been done to improve your experience?
Get us in and out faster
May 30, 2025
Was there anything that you feel was outstanding?
Prettymuchthethewholetime
May 30, 2025
Was there anything that you feel was outstanding?
Took time to talk and explain. Very professional but very friendly. Treated me very well and with care
May 30, 2025
Was there anything that you feel was outstanding?
I’ve never been seen in an emergency medical setting so quickly. The staff explained every step for me, and were well detailed in their questioning. Overall, it was an amazing visit and I will definitely be recommending this facility to my friends and family especially for the quick response that I received!
What could have been done to improve your experience?
Little to nothing! The experience was great! Maybe add some free cookies in the waiting area, but I could see the sanitary concerns that would arise from such action.
May 29, 2025
Was there anything that you feel was outstanding?
The staff was amazing tonight from registration to the nurses and the dr we loved our team tonight
May 29, 2025
Was there anything that you feel was outstanding?
Everything was great from start to finish. Super professional.
May 29, 2025
Was there anything that you feel was outstanding?
The nurses were extremely helpful
May 29, 2025
Was there anything that you feel was outstanding?
Everyone was very caring and made me very comfortable. Answered my questions, so could understand !
What could have been done to improve your experience?
Turn heat up a bit!
May 28, 2025
Was there anything that you feel was outstanding?
The people are incredibly nice and listen to what I have to say
What could have been done to improve your experience?
Nothing it was top notch
May 27, 2025
Was there anything that you feel was outstanding?
The care
May 27, 2025
Was there anything that you feel was outstanding?
It went very well everything was done to the best of ability and pretty fast.
What could have been done to improve your experience?
Not much honestly it went well
May 26, 2025
Was there anything that you feel was outstanding?
From the moment we checked in the staff was amazing. The admitting clerk made sure all our information was correct , the triage nurse listened, and the doctor was professional, and polite.
May 25, 2025
Was there anything that you feel was outstanding?
The staff here is amazing. They made me feel safe and they took great care of me. I appreciate everyone’s help. Thank you,
What could have been done to improve your experience?
Nothing. Everyone was excellent
May 25, 2025
Was there anything that you feel was outstanding?
Thank you to the whole team for your rapid stroke care for my uncle. Every nurse doc and staff member today was great,
May 24, 2025
Was there anything that you feel was outstanding?
Yes Nurse Deb and Dr Wiley were and went above and beyond,
May 24, 2025
Was there anything that you feel was outstanding?
Taylor, Sue and Doctor were all great! ⭐️ Thank you!
May 24, 2025
Was there anything that you feel was outstanding?
Dr Willy was awesome
May 24, 2025
Was there anything that you feel was outstanding?
The staff was very understanding and caring. They took their time and explained everything. From registration to the nursing staff was great
May 24, 2025
Was there anything that you feel was outstanding?
How fast I was helped
May 23, 2025
What could have been done to improve your experience?
Q alldr and nurses were very nice andprofessinal
May 23, 2025
Was there anything that you feel was outstanding?
Jim [ ] was outstanding
May 21, 2025
Was there anything that you feel was outstanding?
Melissa [ ] made me feel comfortable and safe
May 21, 2025
Was there anything that you feel was outstanding?
Great staff
May 20, 2025
Was there anything that you feel was outstanding?
Everything overall
May 19, 2025
What could have been done to improve your experience?
Nothing everything perfect
May 19, 2025
Was there anything that you feel was outstanding?
Everyone was just wonderful
May 15, 2025
Was there anything that you feel was outstanding?
I just appreciate The physician’s assistance Kevin. He was caring, considerate and even apologetic for something that he did not do. I know he could only treat me within his limitations but he didn’t dismiss me or my care as unimportant. He didn’t make me feel like a burden. Which was opposite of how the doctor at Covenant was. Thank you for the great bed side manner.
May 15, 2025
Was there anything that you feel was outstanding?
Everyone was helpful
May 14, 2025
Was there anything that you feel was outstanding?
They understood my stress and did there best to make sure I was comfortable and content. Was a fast in and out with minimal stress
What could have been done to improve your experience?
Content with service provided