Emergency Department: MyMichigan Medical Center Towne Centre
4599 Towne Centre Road
Saginaw, MI 48604 Directions
4.5 out of 5
995 verified ratings
995 Ratings, 371 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Dec 12, 2025
Was there anything that you feel was outstanding?
Very good
Dec 3, 2025
Was there anything that you feel was outstanding?
Quick process to get back into a room.
Dec 3, 2025
Was there anything that you feel was outstanding?
The people
What could have been done to improve your experience?
Time management
Dec 3, 2025
Was there anything that you feel was outstanding?
Excellent experience, great staff and doctorđ very courteous, kind, comforting and professional. Great bedside manner! Loved Dr Russo and his nursing staff and technicians.
Dec 2, 2025
Was there anything that you feel was outstanding?
Everything was out standing nurse and dr
What could have been done to improve your experience?
Steak and lobster
Dec 2, 2025
Was there anything that you feel was outstanding?
Communication
Dec 1, 2025
Was there anything that you feel was outstanding?
The quickness and service the kind ness
Dec 1, 2025
Was there anything that you feel was outstanding?
Appreciate the concern for the unique needs of my special needs child
What could have been done to improve your experience?
No improvement needed
Nov 30, 2025
Was there anything that you feel was outstanding?
The staff were great
Nov 30, 2025
Was there anything that you feel was outstanding?
Just our nurses and doctor were fast friendly kind and very knowledgeable about everything.
Nov 30, 2025
Was there anything that you feel was outstanding?
Everybody is very friendly and nice
What could have been done to improve your experience?
Everything was great
Nov 30, 2025
Was there anything that you feel was outstanding?
My nurse
Nov 30, 2025
Was there anything that you feel was outstanding?
Attention to patient
Nov 29, 2025
What could have been done to improve your experience?
Loved my rn đ
Nov 29, 2025
Was there anything that you feel was outstanding?
Very caring staff!
Nov 29, 2025
Was there anything that you feel was outstanding?
Everything from the moment I walked through the door till discharge was excellent!
Nov 28, 2025
What could have been done to improve your experience?
Making sure door is closed when discussing ravage or discreet matters
Nov 28, 2025
Was there anything that you feel was outstanding?
The care was nice, seemed personal and not rushed.
What could have been done to improve your experience?
The tv remote is brokenâŚ. But everything else was perfect
Nov 28, 2025
Was there anything that you feel was outstanding?
Sarah [ ] was a fantastic nurse with excellent bedside manners. She was speedy and kind and took very good care of me
What could have been done to improve your experience?
Wait time
Nov 27, 2025
Was there anything that you feel was outstanding?
Great communication
Nov 27, 2025
Was there anything that you feel was outstanding?
Everyone was great
Nov 27, 2025
Was there anything that you feel was outstanding?
STAFF WAS AMAZING fast and so polite The Dr and nurses listened to me and I feel so much better
Nov 26, 2025
Was there anything that you feel was outstanding?
Everything was ok
Nov 26, 2025
Was there anything that you feel was outstanding?
The team and the doctors and nurses were very nice and polite to me.
What could have been done to improve your experience?
Everything was perfect the timing and everything was great.
Nov 25, 2025
Was there anything that you feel was outstanding?
Everything was amazing. Everyone was very kind and caring
Nov 25, 2025
Was there anything that you feel was outstanding?
Everything great job team
Nov 25, 2025
Was there anything that you feel was outstanding?
I liked that everyone was friendly and informative
Nov 24, 2025
Was there anything that you feel was outstanding?
Marshaâs (the nurse) bedside manners
What could have been done to improve your experience?
The doctor didnât knock before coming in.
Nov 22, 2025
Was there anything that you feel was outstanding?
Dr Kevin nurse Teresa, Melissa Amanda ar the front desk, Vicki in triage, and Tanner, all extremely friendly and competent. Kelly the X-ray technician fast and competent. I appreciate being seen so quickly. Thank you.
Nov 21, 2025
Was there anything that you feel was outstanding?
I really appreciate the speed and professionalism of the staff
What could have been done to improve your experience?
Nothing everything was good
Nov 21, 2025
Was there anything that you feel was outstanding?
The nurse are great!!!!
What could have been done to improve your experience?
Nothing was great
Nov 21, 2025
Was there anything that you feel was outstanding?
Everythingâ great ER
What could have been done to improve your experience?
Nothing noted
Nov 20, 2025
Was there anything that you feel was outstanding?
Sara,Kayla , and Dr Milhatan had excellent bedside manner. I felt so comfortable with trusting them with my care.
Nov 20, 2025
Was there anything that you feel was outstanding?
Nurse speed
What could have been done to improve your experience?
In and out time
Nov 20, 2025
Was there anything that you feel was outstanding?
The bed sheet looked a little dirty.
What could have been done to improve your experience?
Make sure the bed sheets are changed.
Nov 20, 2025
Was there anything that you feel was outstanding?
The front desk was very helpful. They got my son in quickly. The triage person was patient and understanding. The nurses and doctor came in quickly. Thank you for all yâall do!!
What could have been done to improve your experience?
Time in room.
Nov 19, 2025
Was there anything that you feel was outstanding?
Everyone I interacted with was very pleasant and helpful. They were attentive and quick.
Nov 19, 2025
Was there anything that you feel was outstanding?
All my care team- Derek Melisa [ ] and Kaitlyn [ ]
Nov 18, 2025
Was there anything that you feel was outstanding?
The timing was excellent and the staff was great with assistance
What could have been done to improve your experience?
Everything was excellent
Nov 18, 2025
Was there anything that you feel was outstanding?
During my visit every employee I encountered was super kind, and friendly. They did their job fast and affectively. Courtney was an amazing nurse to me and made my stay very welcoming.
What could have been done to improve your experience?
Not much, I just wish there were a couple more check-ins during the long waiting periods but I do understand that the workers are busy doing other tasks and helping others.
Nov 18, 2025
Was there anything that you feel was outstanding?
Theresa was the best nurse friendly and very caring she was great
Nov 17, 2025
Was there anything that you feel was outstanding?
I appreciate everything that the doctor and nurses did to make sure I was ok.
Nov 17, 2025
Was there anything that you feel was outstanding?
This hospital is the fastest hospital in the have been to.
What could have been done to improve your experience?
The first nurse I had, (not David) walked in anyways when I told her I was in the process of changing. She just said âoh well, Iâm a nurseâ and didnât make me feel very comfortable.
Nov 17, 2025
Was there anything that you feel was outstanding?
Thanks for all the help I really appreciate it!
What could have been done to improve your experience?
Nothing everything Was great
Nov 17, 2025
Was there anything that you feel was outstanding?
How they handled my nonverbal autistic son, was great. They played with him and was very patient with him
Nov 17, 2025
Was there anything that you feel was outstanding?
They explain everything to me made me feel ok as they could tell I was worried scared made me feel relaxed good eye contact
Nov 17, 2025
Was there anything that you feel was outstanding?
The doctors and nurses were wonderful thankful for their care and compassion during a scary time.
Nov 17, 2025
Was there anything that you feel was outstanding?
Shannon was excellentđđđ
Nov 17, 2025
What could have been done to improve your experience?
All excellent
Nov 16, 2025
Was there anything that you feel was outstanding?
Doctor RUSSO SAVED MY LIFE