Emergency Department: MyMichigan Medical Center Towne Centre
4599 Towne Centre Road
Saginaw, MI 48604 Directions
4.6 out of 5
1,692 verified ratings
1,692 Ratings, 648 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise the Emergency Department at MyMichigan Medical Center Towne Centre for compassionate, professional, and efficient care. Staff—especially nurses, physicians, and specific team members—are frequently described as kind, attentive, and skilled (IVs, diagnostics, bedside manner). Teamwork, clear communication, rapid room placement, and prompt evaluation are common highlights. A few comments note brief shortcomings in explanation by one physician, but overall sentiment is overwhelmingly positive and trusting.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Mar 25, 2026
Was there anything that you feel was outstanding?
The overall care and explanation as to what was happening to me.
Mar 25, 2026
Was there anything that you feel was outstanding?
The doctors and nurses were very kind and made sure I was comfortable and explained everything thoroughly you guys and gals rock
What could have been done to improve your experience?
Nothing ok maybe heat
Mar 25, 2026
Was there anything that you feel was outstanding?
Thanks for excellent service well appreciated
Mar 25, 2026
Was there anything that you feel was outstanding?
Very caring and understanding great service highly appreciated
What could have been done to improve your experience?
Everything was awesome 😎
Mar 25, 2026
Was there anything that you feel was outstanding?
Everything was ok.
Mar 25, 2026
Was there anything that you feel was outstanding?
Staff communication
What could have been done to improve your experience?
It was just right
Mar 18, 2026
Was there anything that you feel was outstanding?
Real nice
Mar 18, 2026
Was there anything that you feel was outstanding?
The way the nurses are to patients
Mar 17, 2026
Was there anything that you feel was outstanding?
My nurse was great
What could have been done to improve your experience?
A little slow but great staff
Mar 17, 2026
Was there anything that you feel was outstanding?
The concern and care was great!
What could have been done to improve your experience?
Not much overall great experience
Mar 17, 2026
Was there anything that you feel was outstanding?
RN was so helpful & nice
What could have been done to improve your experience?
Everything was great
Mar 17, 2026
Was there anything that you feel was outstanding?
The staff was awesome. Dr. Calleja was kind, and thorough. Nurses were attentive and answered all our questions. Thoroughly impressed and thankful that we have such good care here!
Mar 17, 2026
Was there anything that you feel was outstanding?
Very kind nurses and doctors
What could have been done to improve your experience?
Nothing had a good experience
Mar 17, 2026
What could have been done to improve your experience?
Everyone did great
Mar 16, 2026
Was there anything that you feel was outstanding?
The ct tech was very compassionate regarding my anxiety and made the process tolerable
Mar 14, 2026
Was there anything that you feel was outstanding?
All good
Mar 11, 2026
Was there anything that you feel was outstanding?
My doctor and nurses
Mar 11, 2026
Was there anything that you feel was outstanding?
Cristin was very kind and knowledgeable in her job. She explained things to me and went out of her way to find me a snack before being transferred downtown. She was compassionate and put me at ease.
Mar 10, 2026
Was there anything that you feel was outstanding?
As soon as I came in, the made sure I was sent straight back because my problem was urgent. I have never been taken so seriously so quickly before.
What could have been done to improve your experience?
Nothing. It was great.
Mar 10, 2026
What could have been done to improve your experience?
I felt dumped in a room and forgotten. I came in extreme pain and staff just didn’t seem to care. Everything was procedure
Mar 10, 2026
Was there anything that you feel was outstanding?
Just the overall care was great!
Mar 10, 2026
Was there anything that you feel was outstanding?
The staff
Mar 10, 2026
Was there anything that you feel was outstanding?
Care and compassion shown by the staff treating me today was phenomenal!
Mar 10, 2026
Was there anything that you feel was outstanding?
Everything was great. From checking in with Chyna and then Emilio, to nurse Laurie. Dr Haigis and Winnie were very understanding with everything. The two gentlemen that did my CT scan James and Danial were very helpful as well
Mar 9, 2026
Was there anything that you feel was outstanding?
Everybody was great. I would love to work here
What could have been done to improve your experience?
Make all departments work overnight
Mar 9, 2026
Was there anything that you feel was outstanding?
Sierra [ ]
Mar 9, 2026
Was there anything that you feel was outstanding?
I was in and out
Mar 8, 2026
Was there anything that you feel was outstanding?
The staff was very kind
Mar 8, 2026
Was there anything that you feel was outstanding?
Wasn’t there very long is amazing
Mar 7, 2026
Was there anything that you feel was outstanding?
My nurse Cristin [ ] provided exceptional care. She is an outstanding nurse and made sure my needs were met. Dr. Mihaltan is an exceptional doctor and provider.
What could have been done to improve your experience?
Nothing my nurse and doctor were phenomenal
Mar 7, 2026
Was there anything that you feel was outstanding?
everything was very professional and everyone was a delight, would come back for sure.
Mar 6, 2026
Was there anything that you feel was outstanding?
Everyone was great 😊 thx
Mar 6, 2026
Was there anything that you feel was outstanding?
The nurse Courtney [ ] was very warm welcoming and we had a great conversation. The doctor Mr. Marcus was very clear with explaining the situation and steps for care. The sonography tech was very nice and very knowledgeable. Thank you
Mar 6, 2026
Was there anything that you feel was outstanding?
The short amount of time to be seen was excellent as was Dr. Willy’s explaining everything as she was doing it and her explanation of after care were excellent.
Mar 5, 2026
Was there anything that you feel was outstanding?
Everything
Mar 5, 2026
Was there anything that you feel was outstanding?
Everyone was very caring and friendly, thank you
Mar 5, 2026
Was there anything that you feel was outstanding?
How quickly I got evaluated and helped
Mar 5, 2026
Was there anything that you feel was outstanding?
They really did a great job
What could have been done to improve your experience?
Nothing they listened and didn’t judge me
Mar 5, 2026
Was there anything that you feel was outstanding?
Verygood
Mar 4, 2026
Was there anything that you feel was outstanding?
My nurse was absolutely wonderful.
What could have been done to improve your experience?
I appreciated the doctor but I don’t think she believed me about the medication causing my symptoms
Mar 3, 2026
Was there anything that you feel was outstanding?
Everyone got a 5 star rating in my book. Great staff
Mar 3, 2026
Was there anything that you feel was outstanding?
Very clean room not long of a wait
Mar 2, 2026
What could have been done to improve your experience?
Nothing the team was great
Mar 2, 2026
Was there anything that you feel was outstanding?
The communication was great
Mar 2, 2026
Was there anything that you feel was outstanding?
How they were so concerned for her and how well they took care of her.
Mar 2, 2026
Was there anything that you feel was outstanding?
All caregivers,, Hailey Dr Mihaltan , Melissa RN
Mar 2, 2026
Was there anything that you feel was outstanding?
The dr’s was awesome
Mar 2, 2026
Was there anything that you feel was outstanding?
The staff was outstanding. They took real good care of me the 7 hrs. I were here
Mar 2, 2026
Was there anything that you feel was outstanding?
The Care Teams’s patience an thoroughness’s
What could have been done to improve your experience?
Everything was great
Mar 2, 2026
Was there anything that you feel was outstanding?
Ok
What could have been done to improve your experience?
Wait time