Emergency Department: MyMichigan Medical Center Towne Centre
4599 Towne Centre Road
Saginaw, MI 48604 Directions
4.6 out of 5
2,015 verified ratings
2,015 Ratings, 783 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise the Emergency Department at MyMichigan Medical Center Towne Centre for compassionate, professional, and efficient care. Staff—especially nurses, physicians, and specific team members—are frequently described as kind, attentive, and skilled (IVs, diagnostics, bedside manner). Teamwork, clear communication, rapid room placement, and prompt evaluation are common highlights. A few comments note brief shortcomings in explanation by one physician, but overall sentiment is overwhelmingly positive and trusting.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Apr 15, 2026
What could have been done to improve your experience?
if they could have done it faster
Apr 15, 2026
Was there anything that you feel was outstanding?
Doctors and nurses were very helpful and responsive to my problems
Apr 15, 2026
Was there anything that you feel was outstanding?
Nurse Marsha was amazing! So kind and sweet
Apr 15, 2026
Was there anything that you feel was outstanding?
I love the nurse and the check out person very helpful
Apr 14, 2026
Was there anything that you feel was outstanding?
The doctor was very professional and kind, and understood what I was going through and walked me through all the steps I have to do in order to get the relief that I need.
Apr 14, 2026
Was there anything that you feel was outstanding?
The time they took to make sure they did every test to make sure I was ok
Apr 14, 2026
Was there anything that you feel was outstanding?
In and out fast while also being well taken care of.
What could have been done to improve your experience?
Nothing 10/10
Apr 13, 2026
Was there anything that you feel was outstanding?
Good 👍🏽
What could have been done to improve your experience?
Good 👍🏽
Apr 13, 2026
Was there anything that you feel was outstanding?
This was the best visit I’ve had in a hospital. The nurses were kind and attentive and the Dr answered all my questions and put my worries at ease. I’d highly recommend this staff! True definition of expertise and compassion.
Apr 13, 2026
Was there anything that you feel was outstanding?
Great
Apr 13, 2026
Was there anything that you feel was outstanding?
How fast they were able to get me to the back, and treated
What could have been done to improve your experience?
There isn’t anything that needs to be improved
Apr 13, 2026
Was there anything that you feel was outstanding?
Laurie was so kind and understanding.
Apr 12, 2026
Was there anything that you feel was outstanding?
The kindness
Apr 12, 2026
Was there anything that you feel was outstanding?
Kavon [ ]
Apr 12, 2026
What could have been done to improve your experience?
A little faster
Apr 12, 2026
Was there anything that you feel was outstanding?
Nurse Kate and Dr Willy were amazing at every step I couldn’t have asked for better
Apr 12, 2026
Was there anything that you feel was outstanding?
Everyone was super
Apr 11, 2026
What could have been done to improve your experience?
I was very cold wish had a blanket for late at night
Apr 11, 2026
Was there anything that you feel was outstanding?
Kate [ ] did an AMAZING EXCELLENT OUTSTANDING job. She went above and beyond took extra special care of my daughter!
Apr 11, 2026
Was there anything that you feel was outstanding?
Nurses
Apr 11, 2026
Was there anything that you feel was outstanding?
The doctor
What could have been done to improve your experience?
More staff
Apr 11, 2026
Was there anything that you feel was outstanding?
Alex did an excellent job as my nurse An asset to your organization
Apr 10, 2026
Was there anything that you feel was outstanding?
The total experience
What could have been done to improve your experience?
Nothing everything was fine, love the fact that she offered a pillow ❤️❤️❤️
Apr 10, 2026
Was there anything that you feel was outstanding?
It was outstanding staff was very understanding nd caring
What could have been done to improve your experience?
Nothing all is well
Apr 10, 2026
Was there anything that you feel was outstanding?
Interactions
Apr 10, 2026
Was there anything that you feel was outstanding?
Loved how the Dr and staff actually listened to me about what was going on with my back and gave me info on getting a second opinion
Apr 10, 2026
Was there anything that you feel was outstanding?
All staff was so kind and I never felt rushed I could ask questions and they were very thorough
What could have been done to improve your experience?
Nothing they were so great
Apr 10, 2026
What could have been done to improve your experience?
Show some sympathy to your patients. No respect for veterans!!!!
Apr 10, 2026
Was there anything that you feel was outstanding?
Everyone was outstanding. Everyone truly cares here.
Apr 10, 2026
Was there anything that you feel was outstanding?
Service was very good
Apr 9, 2026
Was there anything that you feel was outstanding?
Thank you for the swift care and referral to a specialist
What could have been done to improve your experience?
Better post surgery booty selection. Low on sizes
Apr 9, 2026
Was there anything that you feel was outstanding?
Theresa and Kevin was amazing help and everyone was nice fr!!!
What could have been done to improve your experience?
Nothing it was amazing
Apr 9, 2026
Was there anything that you feel was outstanding?
All care was excellent.
Apr 9, 2026
Was there anything that you feel was outstanding?
Mo
Apr 9, 2026
Was there anything that you feel was outstanding?
Everyone was amazing, kind,knowledgeably and very friendly. I will always recommend for care. Thank you all so very much
What could have been done to improve your experience?
That beeping machine, lol. Everything was good
Apr 8, 2026
Was there anything that you feel was outstanding?
My care as a whole was very good and informative
Apr 8, 2026
Was there anything that you feel was outstanding?
Sarah [ ] was amazing she was educated and very prompt
What could have been done to improve your experience?
Perfect
Apr 8, 2026
What could have been done to improve your experience?
Everything very timely. Everyone was Very kind and thoughtful!,,,,
Apr 8, 2026
Was there anything that you feel was outstanding?
Emilio was outstanding The other staff was great as well
What could have been done to improve your experience?
I sat in er emergency room for a while. No one was in there but me. It took a while for them to call me back. It was as if they forgot about me
Apr 8, 2026
Was there anything that you feel was outstanding?
Theresa was very nice understanding and patient with caring for me properly made sure every thing was ok with me and constantly checked in . Dr Wilkins not so much came in seemed like he was already having a bad day inpatient not very understanding would not accept him as my doctor again . But loved Theresa !!!!
What could have been done to improve your experience?
Doctor could of be a bit more patient and understanding and listener
Apr 8, 2026
Was there anything that you feel was outstanding?
Everyone very professional, friendly and helpful
What could have been done to improve your experience?
All is well
Apr 8, 2026
Was there anything that you feel was outstanding?
The care even when there was issues trying to draw blood they were very polite and honestly more worried about then I was, definitely better than 90% of ER visits
Apr 8, 2026
Was there anything that you feel was outstanding?
The kindness
What could have been done to improve your experience?
Not told me “we’re going to figure this out”. Only for your version of that to involve putting me trough the same old tests that show nothing. Be honest with a patient. Period.
Apr 7, 2026
Was there anything that you feel was outstanding?
All staff were amazing rooms clean I felt very heard
Apr 7, 2026
Was there anything that you feel was outstanding?
All of the staff and speed of care
Apr 7, 2026
Was there anything that you feel was outstanding?
The care and compassion
Apr 7, 2026
Was there anything that you feel was outstanding?
It was all good great visit THANK YPOu
What could have been done to improve your experience?
It was all good
Apr 7, 2026
Was there anything that you feel was outstanding?
My nurse was very kind and efficient ,xraytech superb,admitting very good security got me a wheelchair overall all services did a great job
What could have been done to improve your experience?
A bit timely but ok
Apr 7, 2026
Was there anything that you feel was outstanding?
The customer service was amazing, very helpful from everyone.
What could have been done to improve your experience?
Nothing, it was excellent
Apr 7, 2026
Was there anything that you feel was outstanding?
The entire visit from registration to X-rays and all the care in between, this is the place to come to for care. The care this staff give is exceptional!