Emergency Department: MyMichigan Medical Center Towne Centre
4599 Towne Centre Road
Saginaw, MI 48604 Directions
4.6 out of 5
1,405 verified ratings
1,405 Ratings, 564 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise the Emergency Department at MyMichigan Medical Center Towne Centre for compassionate, professional, and efficient care. Staff—especially nurses, physicians, and specific team members—are frequently described as kind, attentive, and skilled (IVs, diagnostics, bedside manner). Teamwork, clear communication, rapid room placement, and prompt evaluation are common highlights. A few comments note brief shortcomings in explanation by one physician, but overall sentiment is overwhelmingly positive and trusting.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Feb 25, 2026
Was there anything that you feel was outstanding?
Courtney was incredible. She bought a sense of calm, compassion and genuine kindness that immediately put my mom at ease during a very scary time. She was not only knowledgeable and processional but also took the time to answer our questions and walk us through every step. That meant more to us than words could express. She treated my mom as a person that mattered not just a patient. Thank you for being not only a nurse but an extraordinary human being.
Feb 25, 2026
Was there anything that you feel was outstanding?
Service
Feb 25, 2026
Was there anything that you feel was outstanding?
They was just excellent
What could have been done to improve your experience?
Nothing it went great
Feb 25, 2026
Was there anything that you feel was outstanding?
Their QUALITY OF CARE
Feb 25, 2026
Was there anything that you feel was outstanding?
Everyone starting from the front reception check in to the nurses, and X-ray person was very friendly and helpful,
What could have been done to improve your experience?
Everything was great
Feb 25, 2026
Was there anything that you feel was outstanding?
Nurse Sarah was so sweet and nice she made me comfortable while she worked on my IV
Feb 22, 2026
Was there anything that you feel was outstanding?
The staff was very helpful and attentive!
What could have been done to improve your experience?
Nothing. It was great
Feb 22, 2026
Was there anything that you feel was outstanding?
The workers
Feb 21, 2026
Was there anything that you feel was outstanding?
The care from checking in and the whole process.
Feb 21, 2026
Was there anything that you feel was outstanding?
The staff was very nice.
Feb 21, 2026
Was there anything that you feel was outstanding?
Kaitlyn had an amazing way of getting me ready for everything including warm Sox. Every time walked in they would say, Oh, you already did that. I was impressed. She is great at what she does. Everyone was friendly and kind as well as professional.
What could have been done to improve your experience?
Nothing, it was perfect.
Feb 20, 2026
Was there anything that you feel was outstanding?
Herbert [ ]
What could have been done to improve your experience?
Herbert
Feb 20, 2026
Was there anything that you feel was outstanding?
The patient care was wonderful. Everyone was sweet and I’ll be coming back.
What could have been done to improve your experience?
Earthing was perfect
Feb 19, 2026
Was there anything that you feel was outstanding?
The overall staff was excellent
What could have been done to improve your experience?
No they were very professional
Feb 19, 2026
Was there anything that you feel was outstanding?
Tara [ ]
Feb 19, 2026
Was there anything that you feel was outstanding?
Quick and efficient, I really appreciate everyone
Feb 19, 2026
Was there anything that you feel was outstanding?
Very happy
Feb 19, 2026
Was there anything that you feel was outstanding?
Dr. Martina ghiardi and Cameron [ ] are amazing. I love the care they gave me and how comfortable I was. thank you so much u are very appreciated if I could have those two every time I would.
Feb 18, 2026
Was there anything that you feel was outstanding?
Everything was excellent.
Feb 16, 2026
Was there anything that you feel was outstanding?
One of favorite places of care
Feb 16, 2026
What could have been done to improve your experience?
Did very well
Feb 16, 2026
Was there anything that you feel was outstanding?
Everyone was understanding. And offered mobility assistance for her to use
Feb 16, 2026
Was there anything that you feel was outstanding?
No they was very nice and caring
Feb 16, 2026
Was there anything that you feel was outstanding?
Everything
Feb 15, 2026
Was there anything that you feel was outstanding?
Everyone was great! Keep up your great work
What could have been done to improve your experience?
Nothing it went perfectly
Feb 14, 2026
Was there anything that you feel was outstanding?
Perfect
Feb 14, 2026
Was there anything that you feel was outstanding?
Jim [ ], Sam, Kate, Kevin, Melissa [ ], Shannon all wonderful
Feb 13, 2026
Was there anything that you feel was outstanding?
Overall great job
Feb 13, 2026
Was there anything that you feel was outstanding?
Good job
Feb 12, 2026
Was there anything that you feel was outstanding?
Everyone was amazing
Feb 12, 2026
Was there anything that you feel was outstanding?
The care that was given was amazing
Feb 10, 2026
Was there anything that you feel was outstanding?
How fast we wear taken care of and how nice every one was
Feb 10, 2026
Was there anything that you feel was outstanding?
Good
Feb 10, 2026
Was there anything that you feel was outstanding?
The doctor and nurses attitudes was very friendly
Feb 10, 2026
What could have been done to improve your experience?
It was perfect
Feb 9, 2026
Was there anything that you feel was outstanding?
The staff here communicated with me about everything, I was very comfortable with their bedside mannerism.
Feb 9, 2026
Was there anything that you feel was outstanding?
The nurses and Dr was amazing
Feb 9, 2026
What could have been done to improve your experience?
Clean the bathroom in the back for patients
Feb 9, 2026
Was there anything that you feel was outstanding?
Everyone I was amazing
Feb 9, 2026
Was there anything that you feel was outstanding?
Brought to a room immediately
Feb 9, 2026
What could have been done to improve your experience?
Nothing very satisfied
Feb 9, 2026
Was there anything that you feel was outstanding?
The level of care for my son
What could have been done to improve your experience?
Everything was done correctly
Feb 9, 2026
Was there anything that you feel was outstanding?
The physician and nurses attitudes were excellent. Everyone was very nice.
Feb 8, 2026
Was there anything that you feel was outstanding?
Very helpful and friendly
Feb 8, 2026
Was there anything that you feel was outstanding?
Ability to care for me and take care of my needs.
What could have been done to improve your experience?
Nothing, everything was good.
Feb 8, 2026
Was there anything that you feel was outstanding?
Just the politeness and hospitality
Feb 8, 2026
What could have been done to improve your experience?
Nothing you all did what needed to be done thank you
Feb 8, 2026
Was there anything that you feel was outstanding?
Everything was excellent
What could have been done to improve your experience?
Nothing all good
Feb 7, 2026
Was there anything that you feel was outstanding?
The med student was so kind and awesome I wish I remembered her name, I felt safe talking to her
Feb 7, 2026
Was there anything that you feel was outstanding?
Got seen immediately. Dr and nurses came in quickly and gave diagnoses quickly. It was very nice to be seen quickly and able to leave quickly. Great service from everyone. So happy we didn’t have to wait long thank you
What could have been done to improve your experience?
Nothing everything went well