MyMichigan Family Medicine: Midland Professional Suites
Midland Professional Suites
555 W. Wackerly Street, Suite 1600
Midland, MI 48640 Directions
4.9 out of 5
3,472 verified ratings
3,472 Ratings, 2,088 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Overall sentiment is strongly positive: patients consistently praise attentive, knowledgeable, and compassionate primary care at MyMichigan Family Medicine: Midland Professional Suites. Commenters highlight providers who listen, explain options clearly, and make patients feel heard and respected. Staff and teamwork are frequently commended for professionalism and kindness. A few notes mention occasional communication delays external to the clinic. Multiple comments describe life‑saving diagnostics and thorough follow‑up.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Sep 6, 2026
Rachel Kerttu, A.G.N.P.-B.C., M.S.N.
Very good.
Sep 4, 2026
Dr Hemond is knowledgeable, personable, caring, clear and easy to communicate with. She's a great doctor .
Sep 3, 2026
What would you tell family and friends about your experience with this provider?
Dr Haken and her staff are very professional and people orientated, great and prompt service!
Sep 3, 2026
What would you tell family and friends about your experience with this provider?
They are good to work with.
Sep 3, 2026
What would you tell family and friends about your experience with this provider?
Very good provider
Sep 3, 2026
What would you tell family and friends about your experience with this provider?
She is very thorough with any information you request or explaining what to do with any issues you may have. She listens to what you have to say and gives you the information you need.
Sep 3, 2026
What would you tell family and friends about your experience with this provider?
Staff always very friendly, helpful and pleasant.
Sep 3, 2026
What would you tell family and friends about your experience with this provider?
I would recommend
Sep 2, 2026
What would you tell family and friends about your experience with this provider?
Great doctor
Aug 31, 2026
Brandon is a careful listener and a great diagnostician.
Aug 31, 2026
Rachel listens and is thorough and knowledgeable. She has been a godsend to me. I would recommend her to anyone.
Aug 30, 2026
What would you tell family and friends about your experience with this provider?
Great visit
Aug 28, 2026
O time and good listener
Aug 27, 2026
What would you tell family and friends about your experience with this provider?
Sometimes it hard to decide if you go to Dr. Paris or to the Urgent Care Care because she only works three days a week.
Aug 27, 2026
What would you tell family and friends about your experience with this provider?
I’m very impressed by the responsiveness and care of the entire staff. And Dr. Hemond is completely up to speed on my medical history and completely in tune to the big picture of my medical care. She provides truly great care!
Aug 27, 2026
What would you tell family and friends about your experience with this provider?
I have told them that she is a really good doctor and that she is very caring and considerate and only one time have I ever had an issue so that is why my husband is now going there also
Aug 27, 2026
What would you tell family and friends about your experience with this provider?
I told my wife she should change her primary care provider to Dr. Hemond but she rarely listens to me. I think she will eventually.
Aug 27, 2026
What would you tell family and friends about your experience with this provider?
As proven, our son and his girlfriend now go to Dr. Chelsea. We speak very highly of her and the staff there.
Aug 27, 2026
What would you tell family and friends about your experience with this provider?
All good
Aug 26, 2026
What would you tell family and friends about your experience with this provider?
Dr Haken is tremendous.
Aug 26, 2026
What would you tell family and friends about your experience with this provider?
Very thorough and caring.
Aug 26, 2026
What would you tell family and friends about your experience with this provider?
Good Doctor, staff not sure fair
Aug 26, 2026
What would you tell family and friends about your experience with this provider?
Rachel is on top of my end of life needs! She listens but gives great direction and helps me manage to maintain. I would recommend her to anyone who needs a great NP!
Aug 26, 2026
What would you tell family and friends about your experience with this provider?
Rachel is great, and most of her staff is also helpful.
Aug 26, 2026
What would you tell family and friends about your experience with this provider?
Great doctor. She really listens to what you have to say
Aug 25, 2026
What would you tell family and friends about your experience with this provider?
We really like Dr. Haken. She listens to our concerns and addresses them. We don't feel rushed on our appt.
Aug 25, 2026
What would you tell family and friends about your experience with this provider?
Very happy Dr. Hagan and staff
Aug 25, 2026
What would you tell family and friends about your experience with this provider?
I receive excellent service during my yearly visit. I am fortunate that I have not needed any help from this office between visits.
Aug 24, 2026
What would you tell family and friends about your experience with this provider?
Highly recommend her
Aug 24, 2026
What would you tell family and friends about your experience with this provider?
Great!
Aug 24, 2026
What would you tell family and friends about your experience with this provider?
Excellent!
Aug 24, 2026
What would you tell family and friends about your experience with this provider?
Brandon was excellent
Aug 24, 2026
What would you tell family and friends about your experience with this provider?
Very good Doctor. A very good listener. Provides excellent care.
Aug 24, 2026
What would you tell family and friends about your experience with this provider?
very happy with my team
Aug 24, 2026
What would you tell family and friends about your experience with this provider?
I appreciate Dr. Hemond and her staff and would recommend them to anyone who was looking for a doctor.
Aug 24, 2026
What would you tell family and friends about your experience with this provider?
Great
Aug 24, 2026
What would you tell family and friends about your experience with this provider?
I recently told them how well Dr Hemond listens to my concerns and always offers suggestions that are easy to follow. Thank you so much for never making me feel like you are rushing my appointment. I feel very lucky to be a patient of Dr Hemond’s
Aug 24, 2026
What would you tell family and friends about your experience with this provider?
It was my first visit to the practice, but I really liked everyone I interacted with.
Aug 24, 2026
What would you tell family and friends about your experience with this provider?
I'm so glad I was able to join this practice last year. They do a great job. It was my first time seeing Joe Sedlar, and I was really happy with the entire experience.
Aug 23, 2026
Best practice I have ever been to. Everyone there is very nice. Chelsea actually listens and cares about you. Would recommend to anyone!!
Aug 23, 2026
Very caring. Never pressures. Keeps track of reports and medicines from all my doctors. Very happy with all the staff.
Aug 23, 2026
What would you tell family and friends about your experience with this provider?
She listens and cares about you! She is the best!
Aug 23, 2026
What would you tell family and friends about your experience with this provider?
Doctor Hemond is fantastic. She always shows me courtesy and listens carefully to what I have to say. I bring a list to my appointment, and she never rushes me, she lets me talk and ask my questions. She is quick to check results for my blood work or to look into my medical history. I also like that if I have to get some blood work done, the lab is right outside her door. I'm extremely happy to have Doctor Hemond for my medical needs.
Aug 23, 2026
What would you tell family and friends about your experience with this provider?
I don’t know how else to explain this except Dr. Hemond is awesome. Her staff is off. I don’t know what else to say. You can’t say any more. She has a nurse Luanne and I just love her to pieces and I love Dr.Emily. She’s precious to me she cares about her people. She’s actually a gift from God.
Aug 23, 2026
What would you tell family and friends about your experience with this provider?
She is very knowledgeable and knows your history when she decides a treatment plan for you. She always makes sure your input is considered when planning your treatment. And makes sure you are happy with the decision.
Aug 23, 2026
What would you tell family and friends about your experience with this provider?
I appreciate that Emily listens to me and never pressures me to go on a medicine I am hesitant to take. She always talks about the meds I take from all my doctors so is up to speed on my whole health picture. Very happy with the all the staff.
Aug 23, 2026
What would you tell family and friends about your experience with this provider?
I would recommend anyone to that office. Everyone in that office listens to you. That is very important to me. They get an answer for you. If they don’t know they will find out. Chelsea is wonderful. She explains everything in layman’s terms and does NOT rush!! She cares about her patients no matter what is going on. I am very happy in that practice.
Aug 22, 2026
Dr Haken and staff are the best. professional, caring, polite, smiling faces.
Aug 22, 2026
What would you tell family and friends about your experience with this provider?
This is the best office staff and Dr . I am blessed to have found them. I can't say enough about professional, caring, courteous, on time, clean. They all deserve the highest kudos. If they can be rewarded by Mid Michigan hospital they deserve it and more offices need to follow their Operating discipline.. absolutely not 1 complaint.
Aug 22, 2026
What would you tell family and friends about your experience with this provider?
Excellent care from Rachel and staff