MyMichigan Family Medicine: Midland Professional Suites
Midland Professional Suites
555 W. Wackerly Street, Suite 1600
Midland, MI 48640 Directions
4.8 out of 5
3,501 verified ratings
3,501 Ratings, 2,142 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Overall sentiment is strongly positive: patients consistently praise attentive, knowledgeable, and compassionate primary care at MyMichigan Family Medicine: Midland Professional Suites. Commenters highlight providers who listen, explain options clearly, and make patients feel heard and respected. Staff and teamwork are frequently commended for professionalism and kindness. A few notes mention occasional communication delays external to the clinic. Multiple comments describe life‑saving diagnostics and thorough follow‑up.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
May 30, 2026
Rachel Kerttu, A.G.N.P.-B.C., M.S.N.
Very knowledgeable and passionate with her work
May 29, 2026
Dr. Hemond is extremely knowledgeable and is a very exceptional physician. I am very grateful to be under her care!
May 28, 2026
Cordial and competent
May 28, 2026
Rachel is a wonderful NP. She takes the time to listen, and then tries to find what will make your health better overall.
May 27, 2026
What would you tell family and friends about your experience with this provider?
that they are excellent
May 27, 2026
What would you tell family and friends about your experience with this provider?
I would recommend them
May 26, 2026
What would you tell family and friends about your experience with this provider?
Clear to understand while talking , a rare thing with today’s Doctors !
May 26, 2026
What would you tell family and friends about your experience with this provider?
A very good family practice. Promptly provides medication refills. Always seems interested in my questions about my health and issues/ concerns. If further investigations are needed re an issue, Dr Hemond responds quickly to get me into the right Dr.
May 25, 2026
Excellent, I would recommend her to anyone who wants a recommendation.
May 25, 2026
What would you tell family and friends about your experience with this provider?
It is an excellent office and has a great staff. Very nice place to go for your medical appointments.
May 25, 2026
What would you tell family and friends about your experience with this provider?
I LOVE Dr. Haken herself but it is difficult to get to see her specifically if I have an untimely illness. There is a routine of this practice that I wish could change. When I have an annual Medicare exam, routine labs are ordered that day. I wish that orders for the labs could be sent early so that I could have the labs completed and be able to speak about the results with Dr. Haken the day of the exam instead of getting the results by email. Sometimes there are things that she and I could discuss in person rather than receive results and try to have the nurse understand/field any questions that I might have and later get back to me with an answer, assuming that she understood the question to begin with. Please let me speak directly with the doctor.
May 25, 2026
What would you tell family and friends about your experience with this provider?
Dr Haken is thorough, caring and willing to answer my questions. She answers question as needed throughout the appt.
May 25, 2026
What would you tell family and friends about your experience with this provider?
Excellent
May 25, 2026
What would you tell family and friends about your experience with this provider?
Very good taking notes and listening. I felt very comfortable.
May 25, 2026
What would you tell family and friends about your experience with this provider?
I like the way he made me feel about my care
May 25, 2026
What would you tell family and friends about your experience with this provider?
Brandon was absolutely excellent!! Thank you!
May 25, 2026
What would you tell family and friends about your experience with this provider?
She is so good very thoural
May 25, 2026
What would you tell family and friends about your experience with this provider?
I would tell them Emily Hemond is absolutely fantastic and everyone in her office is very kind! Emily is very attentive and always listens to my questions. She is caring and thorough. I appreciate her!
May 25, 2026
What would you tell family and friends about your experience with this provider?
She is the best.
May 25, 2026
What would you tell family and friends about your experience with this provider?
Dr. Sedler listens when you ask questions follows up when he orders tests and pays attention to the results of those test and lets me know as soon as possible if there’s anything I need to do to follow up. I would definitely recommend him as a care provider.
May 25, 2026
What would you tell family and friends about your experience with this provider?
Great provider, highly recommended
May 25, 2026
What would you tell family and friends about your experience with this provider?
Joseph never rushes through our appointment. He answers all my questions; considers what I tell him that leads to whatever tests etc. I need. I feel comfortable with him and confident he has my well being in mind and practice. He is a good listener; addresses all my concerns and questions. i trust him implicitly withmy care.
May 24, 2026
Dr Hemond is never in a rush and always shows a great deal of respect. She understands and is a very good active listener. I always feel satisfied after a visit and I feel good about the care I received.
May 24, 2026
What would you tell family and friends about your experience with this provider?
I am happy with the care I get there.
May 24, 2026
What would you tell family and friends about your experience with this provider?
Provider was patient centered; easy to talk to.
May 24, 2026
What would you tell family and friends about your experience with this provider?
The overall care is excellent. Dr Hemond and her staff provide the best healthcare I have ever received. They take care of all my medical needs including referrals when needed and communication is second to none.
May 23, 2026
What would you tell family and friends about your experience with this provider?
Most professional office I have ever been to I am [AGE]. Kudos, efficient, smiling faces, always willing to help and go above and beyond. Not an expectation they just do as part of their job. I can't praise enough. I was blessed when Dr Haken was recommended to me and she accepted me as a patient. Please keep her and staff .
May 23, 2026
What would you tell family and friends about your experience with this provider?
Staff was very helpful and understanding.
May 23, 2026
What would you tell family and friends about your experience with this provider?
Punctual Precise Professional
May 23, 2026
What would you tell family and friends about your experience with this provider?
All good,attentive
May 23, 2026
What would you tell family and friends about your experience with this provider?
Chelsea and her team are amazing
May 22, 2026
What would you tell family and friends about your experience with this provider?
I am happy to be a patient.
May 22, 2026
What would you tell family and friends about your experience with this provider?
Very pleased to have found Dr Hemond. She is a caring and attentive physician
May 22, 2026
What would you tell family and friends about your experience with this provider?
great care
May 21, 2026
What would you tell family and friends about your experience with this provider?
Dr. Paris is friendly, attentive, and explains everything well.
May 21, 2026
What would you tell family and friends about your experience with this provider?
Dr Hemond is a Great Listener, always knows why Im there, goes out of her way to keep me healthy. Very good role model for the new students wanting to become a Dr
May 21, 2026
What would you tell family and friends about your experience with this provider?
A great office to be seen at@
May 21, 2026
What would you tell family and friends about your experience with this provider?
Dr. Hemond and her staff always listen to what you say and make things easy for you to do. Thank you very much!
May 21, 2026
What would you tell family and friends about your experience with this provider?
Chelsea is the best. She is attentive to all your health care needs.
May 20, 2026
What would you tell family and friends about your experience with this provider?
This was my first visit with this office. I don’t have much of an opinion yet but I have no complaints.
May 20, 2026
What would you tell family and friends about your experience with this provider?
Raimee is caring and courtesy. She listens to me and cares about me as a person not just a patient. I love going to see Raimee.
May 20, 2026
What would you tell family and friends about your experience with this provider?
Great care from a great staff!
May 20, 2026
What would you tell family and friends about your experience with this provider?
Very good
May 20, 2026
What would you tell family and friends about your experience with this provider?
I would highly recommend Dr. Haken. She is knowledgeable, friendly, and concerned about you as a patient. She and her staff respond promptly to online requests and concerns.
May 20, 2026
What would you tell family and friends about your experience with this provider?
I alway referr people about Rachel. I was the first patient in my family that saw Rachel. She was so friendly and though I switch my three Children to a patient of Rachel. My three children have a disability, Angelman Syndrome. They can be challenge to diagnose Rachel gets right every time. Rachel takes the time to answer questions and make uou feel comfortable.
May 20, 2026
What would you tell family and friends about your experience with this provider?
Excellent, thoughtful care when I was in acute pain.
May 20, 2026
What would you tell family and friends about your experience with this provider?
My virtual experience with Brandon was very professional and he was easy to talk to so he could help with my medical issue. He explained everything clearly and what the path would be to get the right answers to find a healing. I would highly recommend Brandon to anyone who needs medical care.
May 20, 2026
What would you tell family and friends about your experience with this provider?
I recommended her to an acquaintance, but she’s full! That says something!
May 20, 2026
What would you tell family and friends about your experience with this provider?
Dr Hemond is great. She is great with my mom and with myself.
May 20, 2026
What would you tell family and friends about your experience with this provider?
I would recommend their service