MyMichigan Family Medicine: Midland Professional Suites
Midland Professional Suites
555 W. Wackerly Street, Suite 1600
Midland, MI 48640 Directions
4.9 out of 5
3,501 verified ratings
3,501 Ratings, 2,126 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Overall sentiment is strongly positive: patients consistently praise attentive, knowledgeable, and compassionate primary care at MyMichigan Family Medicine: Midland Professional Suites. Commenters highlight providers who listen, explain options clearly, and make patients feel heard and respected. Staff and teamwork are frequently commended for professionalism and kindness. A few notes mention occasional communication delays external to the clinic. Multiple comments describe life‑saving diagnostics and thorough follow‑up.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Jul 27, 2026
Rachel Kerttu, A.G.N.P.-B.C., M.S.N.
Very thorough with explanation of my ailments
Shows care and much concern and passion for my wellbeing
Jul 24, 2026
Dr. Hemond is caring , compassionate, friendly, professional.
Jul 22, 2026
What would you tell family and friends about your experience with this provider?
Great Doctor
Jul 21, 2026
Dr H answered all my questions!
Jul 20, 2026
What would you tell family and friends about your experience with this provider?
Excellent.
Jul 19, 2026
What would you tell family and friends about your experience with this provider?
Great service
Jul 17, 2026
Professional, thoughtful, timely, caring and friendly describes Dr Samantha Haken.
Jul 17, 2026
What would you tell family and friends about your experience with this provider?
Great service
Jul 15, 2026
What would you tell family and friends about your experience with this provider?
Raimee is outstanding!
Jul 15, 2026
What would you tell family and friends about your experience with this provider?
Provider is friendly, knowledgable and interested.
Jul 15, 2026
What would you tell family and friends about your experience with this provider?
I really like Rachel, but am not a huge fan of the MyMichigan Health corporate policies she's required to work under.
Jul 15, 2026
What would you tell family and friends about your experience with this provider?
Very good Dr.s
Jul 15, 2026
What would you tell family and friends about your experience with this provider?
Very thorough in in getting by surgery clearance.
Jul 15, 2026
What would you tell family and friends about your experience with this provider?
I would recommend Dr. Hemond as primary care physician. The office staff is also helpful too.
Jul 15, 2026
What would you tell family and friends about your experience with this provider?
Dr. Hemond is very approachable and knowledgeable
Jul 15, 2026
What would you tell family and friends about your experience with this provider?
They always are responsive to my calls or messages. I would highly recommend this office and Chelsea.
Jul 14, 2026
What would you tell family and friends about your experience with this provider?
Rachel is well informed. She's pleasant and listens to my concerns. She strives in giving me the right information. The entire staff is professional and nice.
Jul 14, 2026
What would you tell family and friends about your experience with this provider?
I am very happy with this doctor and staff.
Jul 14, 2026
What would you tell family and friends about your experience with this provider?
Excellent care
Jul 13, 2026
What would you tell family and friends about your experience with this provider?
She is knowledgeable and caring provider.
Jul 13, 2026
What would you tell family and friends about your experience with this provider?
They did a very good job, i will be coming again
Jul 13, 2026
What would you tell family and friends about your experience with this provider?
Excellent response time when I call and need an appointment
Jul 13, 2026
What would you tell family and friends about your experience with this provider?
Dr Hagan always takes his time with me and truly listens. He is always to do whatever is necessary to ensure I get answers to any health questions or concerns I may have
Jul 13, 2026
What would you tell family and friends about your experience with this provider?
Very sweet bubbly person, helps a person understand there problem if need or have one.
Jul 12, 2026
What would you tell family and friends about your experience with this provider?
Excellent Medical team at Dr Hagens office I’ve always been treated with kindness and respect
Jul 11, 2026
What would you tell family and friends about your experience with this provider?
This is the very best pcp office I have ever been to. This is the 1st time I have seen her-wonderful Doctor. She had never seen me before & she was so thorough going back to my hospitalization to get all the answers leading up to my ER visit when I relapsed. Followed up with an ultrasound of the bladder & a referral to a Urologist. Not enough good can be said. Thank you for asking me to fill out this survey.
Jul 11, 2026
What would you tell family and friends about your experience with this provider?
Raimee and the staff, including front office, are GREAT to work with, even as much as understand an old guy sense of humor.
Jul 11, 2026
What would you tell family and friends about your experience with this provider?
Considering the circumstances of my health in chronic pain she does what she is able to do to try to help me.
Jul 11, 2026
What would you tell family and friends about your experience with this provider?
As always the staff and Rachel do a fantastic job with helping me with any problems I have. Thank You
Jul 11, 2026
What would you tell family and friends about your experience with this provider?
Prompt service and listens to you!
Jul 11, 2026
What would you tell family and friends about your experience with this provider?
Very good 👍
Jul 10, 2026
What would you tell family and friends about your experience with this provider?
It was my first visit. It was great. Melissa was attentive, personable and really took the time to listen to my concerns. Raimee was incredible as well. She was thorough, covered my medical history, current concerns and goals with my weight loss. I felt like I was heard and my concerns validated.
Jul 10, 2026
What would you tell family and friends about your experience with this provider?
Dr Haken is the best!!
Jul 10, 2026
What would you tell family and friends about your experience with this provider?
His services provided are always very thorough with excellent achievements! I would highly recommend his vast knowledge and expertise to all my family and friends!!
Jul 10, 2026
What would you tell family and friends about your experience with this provider?
Office staff ( front end) lacking in communication I had x-rays done last week, ordered by dr. John . No one called me with results, I called office earlier this week and nobody answered the phone and went to voicemail. I left message stating I wish to find out results of x-rays, no one called me back!!! Not good.
Jul 9, 2026
What would you tell family and friends about your experience with this provider?
Good place to go
Jul 9, 2026
What would you tell family and friends about your experience with this provider?
Always listens and explains everything throughly
Jul 9, 2026
What would you tell family and friends about your experience with this provider?
Young and knowledgeable.
Jul 9, 2026
What would you tell family and friends about your experience with this provider?
Dr. Hemond is very knowledgeable about my health whenever I talk to her. She explains what must be done and what is expected to be done to get the best results of my health.
Jul 9, 2026
What would you tell family and friends about your experience with this provider?
Dr Hemond and her nurse are the best. She’s very attentive to my needs.
Jul 9, 2026
What would you tell family and friends about your experience with this provider?
Joeseph Sedlar, knows the stuff. He listens well. He interacts very socially. Very respectful. Ask me important questions.
Jul 8, 2026
What would you tell family and friends about your experience with this provider?
Best dr I’ve had always has time for questions makes you feel at ease is always upbeat and friendly when entering exam room very glad I found her when I moved here
Jul 8, 2026
What would you tell family and friends about your experience with this provider?
Professional and knowledgeable.
Jul 7, 2026
Raimee is very knowledgeable and thorough. She is up to date on current trends in medicine and offers data behind her recommendations. Raimee is friendly, cheerful and approachable.
Jul 7, 2026
What would you tell family and friends about your experience with this provider?
I had a very thorough and positive experience. My concerns were all addressed and orders given for further tests and PT appointments.
Jul 7, 2026
What would you tell family and friends about your experience with this provider?
Very nice knows her stuff easy to talk with
Jul 6, 2026
What would you tell family and friends about your experience with this provider?
Dr. Hagan is attentive when we meet and has answered all questions I have asked of him. I am not as positive about his office staff .
Jul 6, 2026
What would you tell family and friends about your experience with this provider?
Chelsea and Robyn are the best
Jul 6, 2026
What would you tell family and friends about your experience with this provider?
I am very happy with the care I've received from Chelsea and the staff. I would highly recommend her.
Jul 5, 2026
What would you tell family and friends about your experience with this provider?
Dr. Haken is a wonderful Dr. She listens and explains things wel.