MyMichigan Family Medicine: Midland Professional Suites
Midland Professional Suites
555 W. Wackerly Street, Suite 1600
Midland, MI 48640 Directions
4.8 out of 5
3,399 verified ratings
3,399 Ratings, 2,044 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Overall sentiment is strongly positive: patients consistently praise attentive, knowledgeable, and compassionate primary care at MyMichigan Family Medicine: Midland Professional Suites. Commenters highlight providers who listen, explain options clearly, and make patients feel heard and respected. Staff and teamwork are frequently commended for professionalism and kindness. A few notes mention occasional communication delays external to the clinic. Multiple comments describe life‑saving diagnostics and thorough follow‑up.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Mar 25, 2026
Raimee Schertzberg, F.N.P.-B.C., M.S.N.
What would you tell family and friends about your experience with this provider?
I love the entire office from check in to support staff and Raimee. I would highly recommend.
Mar 25, 2026
What would you tell family and friends about your experience with this provider?
Good stuff but all the way over in Midland
Mar 25, 2026
What would you tell family and friends about your experience with this provider?
Dr. Haken is so easy to talk to about any of the issues that I’m experiencing. I feel lucky that Dr. Haken is my primary physician.
Mar 25, 2026
What would you tell family and friends about your experience with this provider?
Dr. Terttu keeps relatively up-to-date with a patients situation. She can answer any prescription or treatment related question that comes up. She's friendly and answers knowledgably and warmly.
Mar 25, 2026
What would you tell family and friends about your experience with this provider?
I feel this provider cares, answers all my questions, addresses my concerns. And her manner is friendly, professional and informative.
Mar 25, 2026
What would you tell family and friends about your experience with this provider?
Outstanding provider. Outstanding medical staff. Outstanding front office staff. Thank you!
Mar 25, 2026
What would you tell family and friends about your experience with this provider?
Very good seems very knowledgeable ! Needs to go back to school and become a DO or MD !!! Good man.
Mar 25, 2026
What would you tell family and friends about your experience with this provider?
Only one visit, but you can tell almost immediately that his intelligence is high and he has high integrity.
Mar 25, 2026
What would you tell family and friends about your experience with this provider?
I am a [AGE] year old female that has seen many doctors and specialists in my life. Chelsea Bruns is by far the best. She is so friendly, professional, and knowledgeable. She listens and has never made me feel like I was being judged. She talks through what she thinks in a way that is very understandable. I never feel rushed, but always like I am the only patient she has all day. She is also very proactive with my treatment. Chelsea is not afraid to dig deeper to solve any issues I may have. Her Robin her nurse is also very friendly and works very well with Chelsea. I am very grateful that Chelsea and her team are my health providers!
Mar 24, 2026
What would you tell family and friends about your experience with this provider?
Great doctor, highly recommend
Mar 24, 2026
What would you tell family and friends about your experience with this provider?
Very good competent physician.
Mar 24, 2026
What would you tell family and friends about your experience with this provider?
Great and caring physician
Mar 24, 2026
What would you tell family and friends about your experience with this provider?
Highly satisfied!
Mar 23, 2026
I was with Dr Craig Sonke for forever and was distressed when he and his staff retired. But now I am ok because Chelsea has proven herself more than adequate. I am so fortunate
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
I would highly recommend Raimee and the office to family and friends.
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
Understanding and compassionate. Listened to my concerns and addressed them with intentional evidenced based practice.
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
Raimee is awesome! Pays attention to any concerns I have, makes a lot of recommendations & always follows through. She seems to really want to help me all the time. Her staff is very friendly. She will be able to help you no matter what you need, even if it’s only by referring you to someone else. I would recommend her to everyone I know! Including my husband!
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
Samantha is very like able and she listens to me. She explains her reasoning for changing meds or ordering tests. Could not be happier with her. The office location on the first floor right across from X-ray and lab is perfect.
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
Very knowledgeable, professional , friendly and made me feel comfortable. Listens to my concerns and is empathetic. Would strongly recommend Dr.Haken to others.
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
Great place to visit and very friendly support staff
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
I was very pleased.
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
I don't have enough words to describe for how wonderful my Provider and office staff are to me. They all are just the best - so very kind and attentive to my needs. My health has improved so much with their help - wonderful, lovely people.
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
Always there to help
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
I’m very pleased with the health care team here and would recommend them
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
Very good
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
Excellent
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
I am a new patient as of [MONTH YEAR]. I’ve seen her once in the office and twice on the telephone. She seems very caring and wants to make sure that I’ve understand what I need to do. I look forward to having her as my physician.
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
I was very impressed with Chelsea Burns. She answered my questions and diagnosed the situation. She also checked with two other doctors to confirm that what she thought was correct. Very professional.
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
Chelsea is the best and her staff is, too
Mar 22, 2026
What would you tell family and friends about your experience with this provider?
Dr. Hayken always listens and takes her time to understand what's going on.
Mar 22, 2026
What would you tell family and friends about your experience with this provider?
NP Kerttu is always attentive and kind
Mar 22, 2026
What would you tell family and friends about your experience with this provider?
He took time with me and did not rush. He thought about his answer to my questions before talking to me.
Mar 21, 2026
What would you tell family and friends about your experience with this provider?
excellent care!
Mar 19, 2026
He listens, has empathy, has respect, and works carefully to solve the problem.
Mar 19, 2026
What would you tell family and friends about your experience with this provider?
Very good
Mar 18, 2026
Very helpful also willing to listen and help however possible.
Mar 18, 2026
She is very helpful easy to talk to...
Mar 18, 2026
What would you tell family and friends about your experience with this provider?
Knowledgeable, caring, goes the extra mile
Mar 18, 2026
What would you tell family and friends about your experience with this provider?
Rachel is very thorough in explaining & answer questions.
Mar 18, 2026
What would you tell family and friends about your experience with this provider?
She is great easy to talk with and spends enough time to answer all my questions.
Mar 18, 2026
What would you tell family and friends about your experience with this provider?
Very professional and wants to make certain that you are involved in making your health goals.
Mar 18, 2026
What would you tell family and friends about your experience with this provider?
First appointment with Brandon and was Very impressed. You could tell he cared and answered all my questions and never felt rushed. I would highly recommend him to anyone looking for a provider.
Mar 18, 2026
What would you tell family and friends about your experience with this provider?
Friendly office staff, always on time, DR. goes over everything in my records with me and if I have a problem with anything, he will take care of it by either x-rays bloodwork, physical therapy. Anything I need to stay healthy. Couldn’t ask for anyone better than the doctor I have and the medical staff that he has.
Mar 18, 2026
What would you tell family and friends about your experience with this provider?
Would recommend
Mar 18, 2026
What would you tell family and friends about your experience with this provider?
We’re very happy with the care we received from Dr Hagen and his staff
Mar 18, 2026
What would you tell family and friends about your experience with this provider?
Dr. Paris is very helpful
Mar 18, 2026
What would you tell family and friends about your experience with this provider?
Dr Hemond was very knowledgeable about my problem (a large hematoma)) and was very thorough in suggesting a plan of action. Entire staff was very courteous and helpful!,
Mar 18, 2026
What would you tell family and friends about your experience with this provider?
Highly recommend. Chelsea is thorough, explains things clearly and listens well.
Mar 18, 2026
What would you tell family and friends about your experience with this provider?
That I have not had any issues at this time.
Mar 18, 2026
What would you tell family and friends about your experience with this provider?
Very professional and knowledgeable. Highly recommended.