MyMichigan Family Medicine: Midland Professional Suites
Midland Professional Suites
555 W. Wackerly Street, Suite 1600
Midland, MI 48640 Directions
4.8 out of 5
3,507 verified ratings
3,507 Ratings, 2,143 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Overall sentiment is strongly positive: patients consistently praise attentive, knowledgeable, and compassionate primary care at MyMichigan Family Medicine: Midland Professional Suites. Commenters highlight providers who listen, explain options clearly, and make patients feel heard and respected. Staff and teamwork are frequently commended for professionalism and kindness. A few notes mention occasional communication delays external to the clinic. Multiple comments describe life‑saving diagnostics and thorough follow‑up.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Jun 13, 2026
Rachel Kerttu, A.G.N.P.-B.C., M.S.N.
Ms. Kerttu keeps an eye on my health and goes over my test results with me. She has suggestions on how to improve.
Jun 13, 2026
Joe led team in addressing and coordinating treatment for high blood pressure. Joe made sure the lab work was done and explained clearly to me. It was/ is nice to be treated as part of team .
Jun 12, 2026
Very good. She listens to what you say.
Jun 3, 2026
What would you tell family and friends about your experience with this provider?
We are very pleased with the care we are receiving from Rachel Kerttu and staff. Ms Kerttu is very well informed, and takes as much time as needed to assist the patient.
Jun 3, 2026
What would you tell family and friends about your experience with this provider?
She is the best of the best!
Jun 3, 2026
What would you tell family and friends about your experience with this provider?
I am a new patient of Dr. Hemond’s so I haven’t had many interactions with her yet, but she seems very knowledgeable, professional, caring, and interested in working with me, not just telling me what I should be doing. I came to her in great pain and explained that I live with chronic pain. I have used opioids in the past and have been offered them by other doctors. I told her that I don’t want to be on opioids again, but need something to help with the pain(I told her all of the treatments, surgeries, meds, etc I have already tried). I also explained that I have a high pain threshold. She told me that she does not prescribe opioids(which I was actually glad to hear)and she has been scheduling tests and referring me to other doctors to try to alleviate my pain. I’m very impressed by her. If I had seen her more my rating of her would probably go up from a 9 to a 10.
Jun 3, 2026
What would you tell family and friends about your experience with this provider?
I would recommend them
Jun 3, 2026
What would you tell family and friends about your experience with this provider?
Very thorough
Jun 1, 2026
What would you tell family and friends about your experience with this provider?
He’s very easygoing and approachable about even sensitive subjects.
Jun 1, 2026
What would you tell family and friends about your experience with this provider?
Dr Hagan is very patient with the elderly.
Jun 1, 2026
What would you tell family and friends about your experience with this provider?
I would recommend Dr Hagan to anyone without hesitation. He is friendly, thorough and genuinely cares. He talks about things in a way you can understand and is relatable. He went above and beyond for our family when our daughter was just 3 days old and was losing too much weight.
Jun 1, 2026
What would you tell family and friends about your experience with this provider?
Every time I have in office or virtual with Dr. Hemond she has always been on top of my care and listens and is understanding to find the right treatment . I would recommend her to anyone and her office . I have had nothing g but positive results.
Jun 1, 2026
What would you tell family and friends about your experience with this provider?
Emily Hemond is a very knowledgeable and caring doctor. She listens to my concerns and acts on them. She has never made me feel like my concerns are not important or in my head.
Jun 1, 2026
What would you tell family and friends about your experience with this provider?
Always courteous and respectful and always very helpful!
May 31, 2026
What would you tell family and friends about your experience with this provider?
Rainee is outstanding, confident, capable, compassionate, and caring.
May 31, 2026
What would you tell family and friends about your experience with this provider?
I receive excellent care and greatly appreciate the kind, understanding, professional service.
May 31, 2026
What would you tell family and friends about your experience with this provider?
Great Doctor!
May 30, 2026
Very knowledgeable and passionate with her work
May 30, 2026
What would you tell family and friends about your experience with this provider?
Knowledgeable, friendly and helpful in resolving my issues.
May 30, 2026
What would you tell family and friends about your experience with this provider?
She’s great and passionate with her job
May 30, 2026
What would you tell family and friends about your experience with this provider?
They are very friendly and they listen to everything you say.
May 30, 2026
What would you tell family and friends about your experience with this provider?
I'm very pleased to have Joseph Sedlar as my primary care physician.
May 29, 2026
Dr. Hemond is extremely knowledgeable and is a very exceptional physician. I am very grateful to be under her care!
May 29, 2026
What would you tell family and friends about your experience with this provider?
Yes and would highly recommend Brandon Filbeck and nurse Amber. I could not have asked for better care or service...
May 29, 2026
What would you tell family and friends about your experience with this provider?
As a new patient, I feel Brandon listened to my concerns and acted appropriately to find the cause. Felt very comfortable talking with him
May 29, 2026
What would you tell family and friends about your experience with this provider?
The doctor listened & responded to complaints. Had researched my history prior to our visit. He came prepared!
May 29, 2026
What would you tell family and friends about your experience with this provider?
Dr. Hemond and staff are the best!
May 29, 2026
What would you tell family and friends about your experience with this provider?
That she is very good. My son was with me He even said that she explained every thing very good.
May 29, 2026
What would you tell family and friends about your experience with this provider?
Very kind and interested in my wife and I
May 29, 2026
What would you tell family and friends about your experience with this provider?
Very attentive and responsive to questions
May 28, 2026
Cordial and competent
May 28, 2026
Rachel is a wonderful NP. She takes the time to listen, and then tries to find what will make your health better overall.
May 28, 2026
What would you tell family and friends about your experience with this provider?
Wonderful
May 27, 2026
What would you tell family and friends about your experience with this provider?
that they are excellent
May 27, 2026
What would you tell family and friends about your experience with this provider?
I would recommend them
May 26, 2026
What would you tell family and friends about your experience with this provider?
Clear to understand while talking , a rare thing with today’s Doctors !
May 26, 2026
What would you tell family and friends about your experience with this provider?
A very good family practice. Promptly provides medication refills. Always seems interested in my questions about my health and issues/ concerns. If further investigations are needed re an issue, Dr Hemond responds quickly to get me into the right Dr.
May 25, 2026
Excellent, I would recommend her to anyone who wants a recommendation.
May 25, 2026
What would you tell family and friends about your experience with this provider?
It is an excellent office and has a great staff. Very nice place to go for your medical appointments.
May 25, 2026
What would you tell family and friends about your experience with this provider?
I LOVE Dr. Haken herself but it is difficult to get to see her specifically if I have an untimely illness. There is a routine of this practice that I wish could change. When I have an annual Medicare exam, routine labs are ordered that day. I wish that orders for the labs could be sent early so that I could have the labs completed and be able to speak about the results with Dr. Haken the day of the exam instead of getting the results by email. Sometimes there are things that she and I could discuss in person rather than receive results and try to have the nurse understand/field any questions that I might have and later get back to me with an answer, assuming that she understood the question to begin with. Please let me speak directly with the doctor.
May 25, 2026
What would you tell family and friends about your experience with this provider?
Dr Haken is thorough, caring and willing to answer my questions. She answers question as needed throughout the appt.
May 25, 2026
What would you tell family and friends about your experience with this provider?
Excellent
May 25, 2026
What would you tell family and friends about your experience with this provider?
Very good taking notes and listening. I felt very comfortable.
May 25, 2026
What would you tell family and friends about your experience with this provider?
I like the way he made me feel about my care
May 25, 2026
What would you tell family and friends about your experience with this provider?
Brandon was absolutely excellent!! Thank you!
May 25, 2026
What would you tell family and friends about your experience with this provider?
She is so good very thoural
May 25, 2026
What would you tell family and friends about your experience with this provider?
I would tell them Emily Hemond is absolutely fantastic and everyone in her office is very kind! Emily is very attentive and always listens to my questions. She is caring and thorough. I appreciate her!
May 25, 2026
What would you tell family and friends about your experience with this provider?
She is the best.
May 25, 2026
What would you tell family and friends about your experience with this provider?
Dr. Sedler listens when you ask questions follows up when he orders tests and pays attention to the results of those test and lets me know as soon as possible if there’s anything I need to do to follow up. I would definitely recommend him as a care provider.
May 25, 2026
What would you tell family and friends about your experience with this provider?
Great provider, highly recommended