Rachel Kerttu, A.G.N.P.-B.C., M.S.N.
Family Medicine
703 N. McEwan Street, 4th Floor
Clare, MI 48617 Directions
4.8 out of 5
421 verified ratings
2 Locations
MyMichigan Family Medicine: Midland Professional Suites
555 W. Wackerly Street, Suite 1600
Midland, MI 48640
703 N. McEwan Street, 4th Floor
Clare, MI 48617
421 Ratings, 250 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients overwhelmingly praise Rachel Kerttu for compassionate, attentive, and knowledgeable care. She is described as an excellent, thorough, and approachable nurse practitioner who listens, explains clearly, and follows up. Many cite strong trust, successful problem-solving (including identifying a skin cancer and arranging urgent care), and positive interactions with staff. Virtual visits and wound care were noted positively. Overall sentiment is highly favorable with repeated recommendations and gratitude.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Mar 30, 2026
What would you tell family and friends about your experience with this provider?
Caring
Mar 30, 2026
What would you tell family and friends about your experience with this provider?
They're a great group of people that seem to keep the patient in focus as the primary issue and do what they can to help you out
Mar 30, 2026
What would you tell family and friends about your experience with this provider?
Rachel is amazing . She makes u feel like a person and humanizes medicine again. She always has a smile and makes you feel comfortable- and will listen to what you think and feel is best for your body and mind. She is kind and gentle . She restores my faith in the medical system - I’m no longer dollar sign but a human being with real issues and real concerns. I am grateful for her kindness and her support. She makes health care feel safe ! I will trust no one but her in the future with my medical care ! She’s firm and fair, but will always be an ally and champion of the patient ! I cannot say enough good things about this kind and compassionate human being. A true asset to any organization and team she works on - she came in to help her nurse with paperwork . An her heart inspires me to rise up as a patient and reinvest in my care with hope , with gratitude. And with potential .. to feel better. Thank you Rachel !
Mar 28, 2026
What would you tell family and friends about your experience with this provider?
Always satisfied
Mar 26, 2026
What would you tell family and friends about your experience with this provider?
Very good
Mar 26, 2026
What would you tell family and friends about your experience with this provider?
I’m always treated with courtesy. So far, I have no complaints and would therefore recommend this practice.
Mar 25, 2026
What would you tell family and friends about your experience with this provider?
Dr. Terttu keeps relatively up-to-date with a patients situation. She can answer any prescription or treatment related question that comes up. She's friendly and answers knowledgably and warmly.
Mar 25, 2026
What would you tell family and friends about your experience with this provider?
I feel this provider cares, answers all my questions, addresses my concerns. And her manner is friendly, professional and informative.
Mar 25, 2026
What would you tell family and friends about your experience with this provider?
Outstanding provider. Outstanding medical staff. Outstanding front office staff. Thank you!
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
I was very pleased.
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
I don't have enough words to describe for how wonderful my Provider and office staff are to me. They all are just the best - so very kind and attentive to my needs. My health has improved so much with their help - wonderful, lovely people.
Mar 22, 2026
What would you tell family and friends about your experience with this provider?
NP Kerttu is always attentive and kind
Mar 20, 2026
What would you tell family and friends about your experience with this provider?
Rachel is kind and thorough every time.
Mar 20, 2026
What would you tell family and friends about your experience with this provider?
Very personal. Remembers who i am
Mar 18, 2026
What would you tell family and friends about your experience with this provider?
Rachel is very thorough in explaining & answer questions.
Mar 18, 2026
What would you tell family and friends about your experience with this provider?
She is great easy to talk with and spends enough time to answer all my questions.
Mar 13, 2026
What would you tell family and friends about your experience with this provider?
Always good to get results!!
Mar 11, 2026
What would you tell family and friends about your experience with this provider?
I like the fact that I can speak freely and we can converse in ways easy to understand.....never has anyone not explained things to me, and no one has ever "talked over my head". Very down to earth.
Mar 11, 2026
What would you tell family and friends about your experience with this provider?
Rachel provides excellent care. I never feel rushed, I always feel she’s listening and hears me, I feel she does an awesome job of making me a partner in my health care. Thank you Rachel! Support staff is great too.
Mar 10, 2026
What would you tell family and friends about your experience with this provider?
Very caring.
Mar 9, 2026
What would you tell family and friends about your experience with this provider?
First time visiting Dr. Kertuu. No issues. Nurse Brandi [ ] was exceptional in dealing with issues with pharmacy and prescription. Quick response to messages was much appreciated.
Mar 9, 2026
What would you tell family and friends about your experience with this provider?
very good
Mar 7, 2026
What would you tell family and friends about your experience with this provider?
I feel comfortable going to see Rachel. She explains things in a way I can clearly understand. I feel renewed after a session with her. Thanks Rachel!
Mar 6, 2026
What would you tell family and friends about your experience with this provider?
Attention of Rachael was excellent….her assistant Krista’s showed exceptional working knowledge of my case. Both were very knowledgeable as to my recent illness and Hospitalation…..
Mar 5, 2026
What would you tell family and friends about your experience with this provider?
It's ok
Mar 3, 2026
What would you tell family and friends about your experience with this provider?
She is well rounded. Understands and pays attention. In the last year of just switching to this facility I have gotten help from long term issues instead of just dealing with them. And the answer is not always drugs.
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
She is very nice and explains things to you so you understand what she is saying. She answers any questions you have and she just a sweet person any one would like.I recommend her to everyone if they needed someone. Great doctor and keep up the good job. Take care.
Feb 26, 2026
What would you tell family and friends about your experience with this provider?
ABSOLUTELY!!! HAVE ALREADY TOLD SEVERAL PEOPLE ABOUT HER AND THE STAFF. GIVING THEM HER PHONE NUMBER!
Feb 25, 2026
What would you tell family and friends about your experience with this provider?
Rachel, Krissa are wonderful and the whole office stuff is as well! It would be nice if the providers were forced to give some of their kick back money (Bonuses) they get from the hospital to the staff because if the staff didn't actually do the hard work the hospital and providers wouldn't make all the that money. It's just crap the little people continue to be squashed. Thank you
Feb 23, 2026
What would you tell family and friends about your experience with this provider?
A very thoughtful and caring woman. So happy to have her on my team.
Feb 23, 2026
What would you tell family and friends about your experience with this provider?
Outstanding. Dr. RACHEL makes a excellent health care provider
Feb 23, 2026
What would you tell family and friends about your experience with this provider?
Rachel is great and uplifting
Feb 23, 2026
What would you tell family and friends about your experience with this provider?
I have been frustrated by the amount of follow-up I have had to initiate myself. When tests are ordered, I often only receive the basic results — which I can already see in the portal — without clear guidance about next steps. I frequently have to ask multiple times to understand what the plan is or whether further action is needed. If I did not consistently follow up, I believe some issues would simply be dropped until my next annual physical. I need more proactive communication so I am not doing the bulk of the coordination and questioning. I have also noticed that visits do not always seem prepared for in advance. There have been occasions where details from my chart were missed or the purpose of the visit was unclear, which makes me feel that my history is not being reviewed beforehand. Additionally, in one situation involving a physical concern, the response was limited to ordering imaging and referring me to a specialist without offering interim primary care management. I later
Feb 20, 2026
What would you tell family and friends about your experience with this provider?
She listens to my concerns but didn’t help with my problem.
Feb 19, 2026
What would you tell family and friends about your experience with this provider?
Excellent care!
Feb 18, 2026
What would you tell family and friends about your experience with this provider?
Rachel is very thorough. She will answer whatever questions you may have, and if she needs to research, she'll get back to you quickly.
Feb 18, 2026
What would you tell family and friends about your experience with this provider?
How great her and her staff are. Always treated with kindness and respect. She listens to what you have to say and offers suggestions.
Feb 17, 2026
What would you tell family and friends about your experience with this provider?
Would recommend to others
Feb 16, 2026
What would you tell family and friends about your experience with this provider?
Very caring
Feb 16, 2026
What would you tell family and friends about your experience with this provider?
Awesome lady
Feb 15, 2026
What would you tell family and friends about your experience with this provider?
Very friendly and listens to all concerns.
Feb 14, 2026
What would you tell family and friends about your experience with this provider?
Patient and professional in helping me with the virtual home visit.
Feb 13, 2026
What would you tell family and friends about your experience with this provider?
Extremely down to earth, kind and understanding. I feel like my concerns are addressed and don't feel condescended to like I've experienced with other health practitioners.
Feb 12, 2026
We are Very Happy with the care we receive from Rachel Kerttu!!
Feb 12, 2026
What would you tell family and friends about your experience with this provider?
We are very pleased withe care we receive from Rachel Kerttu!!
Feb 12, 2026
What would you tell family and friends about your experience with this provider?
Pleasant, knowable, caring. Highly recommend!
Feb 9, 2026
What would you tell family and friends about your experience with this provider?
Always caring compassionate. Listens and addresses all my concerns
Feb 9, 2026
What would you tell family and friends about your experience with this provider?
Rachel is prepared for the appointments and seems to have an agenda to cover the necessary information. She is always willing to discuss and explain medical questions I have.
Feb 9, 2026
What would you tell family and friends about your experience with this provider?
She’s the best Dr. I’ve ever been to
Feb 7, 2026
What would you tell family and friends about your experience with this provider?
I would tell them how friendly and considerate the staff is and how approachable NP Kerttu is.