Rachel Kerttu, A.G.N.P.-B.C., M.S.N.
Family Medicine
703 N. McEwan Street, 4th Floor
Clare, MI 48617 Directions
4.8 out of 5
419 verified ratings
2 Locations
MyMichigan Family Medicine: Midland Professional Suites
555 W. Wackerly Street, Suite 1600
Midland, MI 48640
703 N. McEwan Street, 4th Floor
Clare, MI 48617
419 Ratings, 244 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients overwhelmingly praise Rachel Kerttu for compassionate, attentive, and knowledgeable care. She is described as an excellent, thorough, and approachable nurse practitioner who listens, explains clearly, and follows up. Many cite strong trust, successful problem-solving (including identifying a skin cancer and arranging urgent care), and positive interactions with staff. Virtual visits and wound care were noted positively. Overall sentiment is highly favorable with repeated recommendations and gratitude.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Mar 11, 2026
What would you tell family and friends about your experience with this provider?
I like the fact that I can speak freely and we can converse in ways easy to understand.....never has anyone not explained things to me, and no one has ever "talked over my head". Very down to earth.
Mar 11, 2026
What would you tell family and friends about your experience with this provider?
Rachel provides excellent care. I never feel rushed, I always feel she’s listening and hears me, I feel she does an awesome job of making me a partner in my health care. Thank you Rachel! Support staff is great too.
Mar 10, 2026
What would you tell family and friends about your experience with this provider?
Very caring.
Mar 9, 2026
What would you tell family and friends about your experience with this provider?
First time visiting Dr. Kertuu. No issues. Nurse Brandi [ ] was exceptional in dealing with issues with pharmacy and prescription. Quick response to messages was much appreciated.
Mar 9, 2026
What would you tell family and friends about your experience with this provider?
very good
Mar 3, 2026
What would you tell family and friends about your experience with this provider?
She is well rounded. Understands and pays attention. In the last year of just switching to this facility I have gotten help from long term issues instead of just dealing with them. And the answer is not always drugs.
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
She is very nice and explains things to you so you understand what she is saying. She answers any questions you have and she just a sweet person any one would like.I recommend her to everyone if they needed someone. Great doctor and keep up the good job. Take care.
Feb 26, 2026
What would you tell family and friends about your experience with this provider?
ABSOLUTELY!!! HAVE ALREADY TOLD SEVERAL PEOPLE ABOUT HER AND THE STAFF. GIVING THEM HER PHONE NUMBER!
Feb 25, 2026
What would you tell family and friends about your experience with this provider?
Rachel, Krissa are wonderful and the whole office stuff is as well! It would be nice if the providers were forced to give some of their kick back money (Bonuses) they get from the hospital to the staff because if the staff didn't actually do the hard work the hospital and providers wouldn't make all the that money. It's just crap the little people continue to be squashed. Thank you
Feb 23, 2026
What would you tell family and friends about your experience with this provider?
A very thoughtful and caring woman. So happy to have her on my team.
Feb 23, 2026
What would you tell family and friends about your experience with this provider?
Outstanding. Dr. RACHEL makes a excellent health care provider
Feb 23, 2026
What would you tell family and friends about your experience with this provider?
Rachel is great and uplifting
Feb 23, 2026
What would you tell family and friends about your experience with this provider?
I have been frustrated by the amount of follow-up I have had to initiate myself. When tests are ordered, I often only receive the basic results — which I can already see in the portal — without clear guidance about next steps. I frequently have to ask multiple times to understand what the plan is or whether further action is needed. If I did not consistently follow up, I believe some issues would simply be dropped until my next annual physical. I need more proactive communication so I am not doing the bulk of the coordination and questioning. I have also noticed that visits do not always seem prepared for in advance. There have been occasions where details from my chart were missed or the purpose of the visit was unclear, which makes me feel that my history is not being reviewed beforehand. Additionally, in one situation involving a physical concern, the response was limited to ordering imaging and referring me to a specialist without offering interim primary care management. I later
Feb 20, 2026
What would you tell family and friends about your experience with this provider?
She listens to my concerns but didn’t help with my problem.
Feb 19, 2026
What would you tell family and friends about your experience with this provider?
Excellent care!
Feb 18, 2026
What would you tell family and friends about your experience with this provider?
Rachel is very thorough. She will answer whatever questions you may have, and if she needs to research, she'll get back to you quickly.
Feb 18, 2026
What would you tell family and friends about your experience with this provider?
How great her and her staff are. Always treated with kindness and respect. She listens to what you have to say and offers suggestions.
Feb 17, 2026
What would you tell family and friends about your experience with this provider?
Would recommend to others
Feb 16, 2026
What would you tell family and friends about your experience with this provider?
Very caring
Feb 16, 2026
What would you tell family and friends about your experience with this provider?
Awesome lady
Feb 15, 2026
What would you tell family and friends about your experience with this provider?
Very friendly and listens to all concerns.
Feb 14, 2026
What would you tell family and friends about your experience with this provider?
Patient and professional in helping me with the virtual home visit.
Feb 13, 2026
What would you tell family and friends about your experience with this provider?
Extremely down to earth, kind and understanding. I feel like my concerns are addressed and don't feel condescended to like I've experienced with other health practitioners.
Feb 12, 2026
We are Very Happy with the care we receive from Rachel Kerttu!!
Feb 12, 2026
What would you tell family and friends about your experience with this provider?
We are very pleased withe care we receive from Rachel Kerttu!!
Feb 12, 2026
What would you tell family and friends about your experience with this provider?
Pleasant, knowable, caring. Highly recommend!
Feb 9, 2026
What would you tell family and friends about your experience with this provider?
Always caring compassionate. Listens and addresses all my concerns
Feb 9, 2026
What would you tell family and friends about your experience with this provider?
Rachel is prepared for the appointments and seems to have an agenda to cover the necessary information. She is always willing to discuss and explain medical questions I have.
Feb 9, 2026
What would you tell family and friends about your experience with this provider?
She’s the best Dr. I’ve ever been to
Feb 7, 2026
What would you tell family and friends about your experience with this provider?
I would tell them how friendly and considerate the staff is and how approachable NP Kerttu is.
Feb 7, 2026
What would you tell family and friends about your experience with this provider?
I really appreciate Racheal. She listens to everything I have to say and believe me I have a lot to say lol she’s always very thoughtful always on time and I’ve always been able to get all my questions answered. I truly appreciate her. I have been sick for over a month, she put me on a Z-Pak and an inhaler and within three or four days. I was starting to finally feel better after not feeling well at all for almost a month super Duper.
Feb 7, 2026
What would you tell family and friends about your experience with this provider?
Thorough. Approachable. Candid. Trust her completely.
Dec 23, 2025
What would you tell family and friends about your experience with this provider?
I always feel confident in working with Rachel. She’s a great medical provider.
Dec 18, 2025
What would you tell family and friends about your experience with this provider?
Very respectful and responsive to concerns. Very good answering questions and explaining issues.
Dec 18, 2025
What would you tell family and friends about your experience with this provider?
Love Rachel and her awesome staff!
Dec 16, 2025
What would you tell family and friends about your experience with this provider?
One of my favorite health care providers!
Dec 15, 2025
What would you tell family and friends about your experience with this provider?
Very friendly and helpful.
Dec 15, 2025
What would you tell family and friends about your experience with this provider?
Great experience
Dec 11, 2025
What would you tell family and friends about your experience with this provider?
NP Rachel Kerttu is excellent in her position. She is friendly & puts one at ease & she listens to what you have to say. I would recommend her to anyone.
Dec 11, 2025
What would you tell family and friends about your experience with this provider?
We expect excellent help from this provider and always receive it!
Dec 10, 2025
What would you tell family and friends about your experience with this provider?
Rachel LISTENS. I absolutely love her. She is down-to-earth and has provided me with the best care I have received in a very long time. She is professional and caring.
Dec 9, 2025
What would you tell family and friends about your experience with this provider?
Excellent!
Dec 8, 2025
What would you tell family and friends about your experience with this provider?
She is friendly, kind, listens to what you have to say.
Dec 8, 2025
What would you tell family and friends about your experience with this provider?
Very professional and listened to your concerns s
Dec 6, 2025
What would you tell family and friends about your experience with this provider?
Allways professional, pays attention to what you say and concerned about your health.
Dec 5, 2025
What would you tell family and friends about your experience with this provider?
Rachel is kind and thorough. A great healthcare provider!
Dec 5, 2025
What would you tell family and friends about your experience with this provider?
Highly recommend
Dec 4, 2025
What would you tell family and friends about your experience with this provider?
Absolutely!
Dec 4, 2025
What would you tell family and friends about your experience with this provider?
She is an attentive listener and takes my concerns seriously. She works with me to achieve my health goals.
Dec 4, 2025
What would you tell family and friends about your experience with this provider?
Not only is she knowledgeable with medical "stuff" - she cares as a human being. When the human side came out with me, she actually pushed away from the computer to give me her full attention. I haven't had that from a provider in a very long time.