Rachel Kerttu, A.G.N.P.-B.C., M.S.N.
Family Medicine
703 N. McEwan Street, 4th Floor
Clare, MI 48617 Directions
4.8 out of 5
426 verified ratings
2 Locations
MyMichigan Family Medicine: Midland Professional Suites
555 W. Wackerly Street, Suite 1600
Midland, MI 48640
703 N. McEwan Street, 4th Floor
Clare, MI 48617
426 Ratings, 252 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients overwhelmingly praise Rachel Kerttu for compassionate, attentive, and knowledgeable care. She is described as an excellent, thorough, and approachable nurse practitioner who listens, explains clearly, and follows up. Many cite strong trust, successful problem-solving (including identifying a skin cancer and arranging urgent care), and positive interactions with staff. Virtual visits and wound care were noted positively. Overall sentiment is highly favorable with repeated recommendations and gratitude.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Apr 29, 2026
What would you tell family and friends about your experience with this provider?
They are. Responsive to my questions and concerns.
Apr 27, 2026
What would you tell family and friends about your experience with this provider?
Rachel is very knowledgeable, listens, explains, I trust her with my ongoing challenges. If she is taking on new patients, I would highly recommend her from of my own experience. Get on her schedule!
Apr 25, 2026
RACHEL is a very caring, knowledgeable PA. My family likes her very much and she is always helpful to our needs!
Apr 25, 2026
What would you tell family and friends about your experience with this provider?
I had a difficult year healthwise-type 2 diabetic and switching meds because of adverse side effects. Didn’t always get good results or moving forward. But we worked thru it. I’m a retired [OCCUPATION] and have lots of friends with medical professionals. So a wealth of opportunities. Rachael stuck with me and now I’m in a better place with my health but not where I want to be.
Apr 25, 2026
What would you tell family and friends about your experience with this provider?
Rachel is an excellent health care provider!!
Apr 25, 2026
What would you tell family and friends about your experience with this provider?
Rachel and staff are efficient, caring and pleasant.
Apr 23, 2026
What would you tell family and friends about your experience with this provider?
Rachel and John were thorough and listened to my questions.replies; I would highly recommend them as a primary care team.
Apr 20, 2026
What would you tell family and friends about your experience with this provider?
Always very pleasant to deal with from the receptionist to the nursing staff to the Doctor.
Apr 20, 2026
What would you tell family and friends about your experience with this provider?
I have recommended this office and my care giver to everyone I know. I have been with this office for 50+ years and as with the same doctor most of those years until his retirement. I am so glad to be able to have Rachael as my primary care giver. She is just as knowledgeable as my MDs and actually listens to my opinions.
Apr 19, 2026
What would you tell family and friends about your experience with this provider?
Pleasant
Apr 19, 2026
What would you tell family and friends about your experience with this provider?
Excellent
Apr 17, 2026
What would you tell family and friends about your experience with this provider?
I felt I received good care
Apr 13, 2026
What would you tell family and friends about your experience with this provider?
Always happy with Rachel and her staff
Apr 12, 2026
What would you tell family and friends about your experience with this provider?
Rachel and all the staff there have been awesome to me and my wife. I appreciate the help I get and continue to receive from all the staff there. Thanks so very much!
Apr 10, 2026
What would you tell family and friends about your experience with this provider?
Dr. Is always considerate of all aspects of my health, she is a great listener and very down to earth, tet very professional. If I may say, I just love and appreciate her.
Apr 8, 2026
What would you tell family and friends about your experience with this provider?
Positive
Apr 5, 2026
What would you tell family and friends about your experience with this provider?
Great listener. Understands what I am trying to describe. Doesn't jump to conclusions. Very much to the point when talking necessary changes on my part.
Apr 3, 2026
What would you tell family and friends about your experience with this provider?
I would say that Rachel Kerttu listened carefully and then took charge of a difficult situation. I am very grateful for her help.
Mar 30, 2026
What would you tell family and friends about your experience with this provider?
Caring
Mar 30, 2026
What would you tell family and friends about your experience with this provider?
They're a great group of people that seem to keep the patient in focus as the primary issue and do what they can to help you out
Mar 30, 2026
What would you tell family and friends about your experience with this provider?
Rachel is amazing . She makes u feel like a person and humanizes medicine again. She always has a smile and makes you feel comfortable- and will listen to what you think and feel is best for your body and mind. She is kind and gentle . She restores my faith in the medical system - I’m no longer dollar sign but a human being with real issues and real concerns. I am grateful for her kindness and her support. She makes health care feel safe ! I will trust no one but her in the future with my medical care ! She’s firm and fair, but will always be an ally and champion of the patient ! I cannot say enough good things about this kind and compassionate human being. A true asset to any organization and team she works on - she came in to help her nurse with paperwork . An her heart inspires me to rise up as a patient and reinvest in my care with hope , with gratitude. And with potential .. to feel better. Thank you Rachel !
Mar 28, 2026
What would you tell family and friends about your experience with this provider?
Always satisfied
Mar 26, 2026
What would you tell family and friends about your experience with this provider?
Very good
Mar 26, 2026
What would you tell family and friends about your experience with this provider?
I’m always treated with courtesy. So far, I have no complaints and would therefore recommend this practice.
Mar 25, 2026
What would you tell family and friends about your experience with this provider?
Dr. Terttu keeps relatively up-to-date with a patients situation. She can answer any prescription or treatment related question that comes up. She's friendly and answers knowledgably and warmly.
Mar 25, 2026
What would you tell family and friends about your experience with this provider?
I feel this provider cares, answers all my questions, addresses my concerns. And her manner is friendly, professional and informative.
Mar 25, 2026
What would you tell family and friends about your experience with this provider?
Outstanding provider. Outstanding medical staff. Outstanding front office staff. Thank you!
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
I was very pleased.
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
I don't have enough words to describe for how wonderful my Provider and office staff are to me. They all are just the best - so very kind and attentive to my needs. My health has improved so much with their help - wonderful, lovely people.
Mar 22, 2026
What would you tell family and friends about your experience with this provider?
NP Kerttu is always attentive and kind
Mar 20, 2026
What would you tell family and friends about your experience with this provider?
Rachel is kind and thorough every time.
Mar 20, 2026
What would you tell family and friends about your experience with this provider?
Very personal. Remembers who i am
Mar 18, 2026
What would you tell family and friends about your experience with this provider?
Rachel is very thorough in explaining & answer questions.
Mar 18, 2026
What would you tell family and friends about your experience with this provider?
She is great easy to talk with and spends enough time to answer all my questions.
Mar 13, 2026
What would you tell family and friends about your experience with this provider?
Always good to get results!!
Mar 11, 2026
What would you tell family and friends about your experience with this provider?
I like the fact that I can speak freely and we can converse in ways easy to understand.....never has anyone not explained things to me, and no one has ever "talked over my head". Very down to earth.
Mar 11, 2026
What would you tell family and friends about your experience with this provider?
Rachel provides excellent care. I never feel rushed, I always feel she’s listening and hears me, I feel she does an awesome job of making me a partner in my health care. Thank you Rachel! Support staff is great too.
Mar 10, 2026
What would you tell family and friends about your experience with this provider?
Very caring.
Mar 9, 2026
What would you tell family and friends about your experience with this provider?
First time visiting Dr. Kertuu. No issues. Nurse Brandi [ ] was exceptional in dealing with issues with pharmacy and prescription. Quick response to messages was much appreciated.
Mar 9, 2026
What would you tell family and friends about your experience with this provider?
very good
Mar 7, 2026
What would you tell family and friends about your experience with this provider?
I feel comfortable going to see Rachel. She explains things in a way I can clearly understand. I feel renewed after a session with her. Thanks Rachel!
Mar 6, 2026
What would you tell family and friends about your experience with this provider?
Attention of Rachael was excellent….her assistant Krista’s showed exceptional working knowledge of my case. Both were very knowledgeable as to my recent illness and Hospitalation…..
Mar 5, 2026
What would you tell family and friends about your experience with this provider?
It's ok
Mar 3, 2026
What would you tell family and friends about your experience with this provider?
She is well rounded. Understands and pays attention. In the last year of just switching to this facility I have gotten help from long term issues instead of just dealing with them. And the answer is not always drugs.
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
She is very nice and explains things to you so you understand what she is saying. She answers any questions you have and she just a sweet person any one would like.I recommend her to everyone if they needed someone. Great doctor and keep up the good job. Take care.
Feb 26, 2026
What would you tell family and friends about your experience with this provider?
ABSOLUTELY!!! HAVE ALREADY TOLD SEVERAL PEOPLE ABOUT HER AND THE STAFF. GIVING THEM HER PHONE NUMBER!
Feb 25, 2026
What would you tell family and friends about your experience with this provider?
Rachel, Krissa are wonderful and the whole office stuff is as well! It would be nice if the providers were forced to give some of their kick back money (Bonuses) they get from the hospital to the staff because if the staff didn't actually do the hard work the hospital and providers wouldn't make all the that money. It's just crap the little people continue to be squashed. Thank you
Feb 23, 2026
What would you tell family and friends about your experience with this provider?
A very thoughtful and caring woman. So happy to have her on my team.
Feb 23, 2026
What would you tell family and friends about your experience with this provider?
Outstanding. Dr. RACHEL makes a excellent health care provider
Feb 23, 2026
What would you tell family and friends about your experience with this provider?
Rachel is great and uplifting