Baptist Primary Care - Murabella
230 Village Commons Drive
St. Augustine, FL 32092 Directions
4.9 out of 5
5,789 verified ratings
5,789 Ratings, 3287 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Aug 18, 2025
Kye Chong, MD
excellent
Aug 16, 2025
Excellent care.
Jul 27, 2025
The office is so convenient to my home and I can get appointments almost always when needed,
Jul 27, 2025
Most of the staff with whom I have interacted are very personable, efficient, and caring. I saw Dr. Gillette for the first time recently, as he was referred to me by my PCP. Dr. Gillette was very personable and listened carefully to my concerns. He then offered me treatment options and took care of business once I told him my decision. In my opinion, Dr. Gillette is a wonderful addition to the staff at Baptist Primary Care at Murabella.
Jul 27, 2025
Large waiting room and the office staff is very helpful
Jul 27, 2025
Clean, peaceful, minimal wait time, friendly staff, easy parking, caring professionals.
Jul 27, 2025
Dr Chong is an excellent doctor. Staff is extremely caring.
Jul 27, 2025
Doctors and staff
Jul 27, 2025
Dr, Gillette is a very caring, comforting, and Knowledgeable physician. Staff is awesome.
Jul 27, 2025
Friendly, helpful on time- actually took me early for my appt.
Jul 27, 2025
Entire staff is wonderful
Jul 27, 2025
The staff and doctors.
Jul 27, 2025
Very caring proactive treatment
Jul 26, 2025
Efficiency and great personnel. Dr. Kye Chong is an excellent attentive doctor who listens and provides excellent feedback always making sure you understand her comments and recommendations. Her assistant is also extremely efficient.
Jul 26, 2025
Everything is done quickly, and efficiently.
Jul 25, 2025
Check-in was simple and straightforward, with those at the front desk being pleasant and helpful. Procceses were efficient. I was called back at the exact time of my appointment. Also, checkout was prompt, and the employee who facilitated the checkout was cordial and professional.
Jul 25, 2025
Quickly seen, lab service is incredible fast, front office is always friendly as well as person who checks you out.
Jul 25, 2025
All the staff and doctors have genuine care for all patients. They are very knowledgeable, pleasant to work with and sincere.
Jul 25, 2025
Very efficient
Jul 25, 2025
Fast, efficient, and thoroughly explained everything.
Jul 25, 2025
The staff is professional and courteous!! I trust and love my Doctor!!! Thank you!!
Jul 25, 2025
The staff is very welcoming and thorough! The doctors are great!
Jul 25, 2025
New and updated
Jul 25, 2025
Very clean
Jul 24, 2025
Staff very helpful
Jul 24, 2025
Great team, minimal wait and conveniently located!
Jul 24, 2025
Professional, clean & caring
Jul 24, 2025
The entire staff are very friendly and courteous. Appointments are very timely with little to no waiting time. The office is very modern, clean and spacious. Dr. Gillette takes the time to address all of your concerns in a thorough manner. He has excellent bedside manners and is always very polite and attentive. The front office staff from check in to check out are extremely pleasant and efficient.
Jul 23, 2025
Staff & Doctors/PA’s are very knowledgeable & kind & have great bedside manners! We always feel like they care about their patients & listen to what we have to say!
Jul 23, 2025
Near my home, love the doctors
Jul 23, 2025
Efficiency
Jul 23, 2025
It’s new and clean and the staff are very friendly and helpful
Jul 23, 2025
On time!
Efficient.
Medical records synchronization with Mayo.
Dr Gillette
Jul 23, 2025
Everyone there is very friendly and personable. I found Marla Capes, APRN to be very friendly, knowledgeable and caring. She genuinely took her time where I felt I was not rushed.
Jul 20, 2025
Good Doctors, Staff, facilities and parking. Location all great
Jul 20, 2025
Prompt and efficient service. Pleasant staff. Dr Ernst was very attentive during my visit.
Jul 20, 2025
The efficiency, friendliness & professionalism of all involved with my visit.
Jul 20, 2025
The staff is very friendly and professional.
Jul 19, 2025
The team is so thoughtful and professional
Jul 19, 2025
Dr. Heather Nielsen is a gem. Listens to you but does not waste your time.
Jul 19, 2025
Front desk was easy and nice as is check out. Dr Chong is very efficient and has a wonderful personality. She listens and is very thorough with her explanations.
Jul 19, 2025
Everything Dr Ernst really listens, hears what you say and addresses the concern.They are punctual and very helpful.
Jul 19, 2025
I like the convenience and ease of access. But mostly I like the staff and the level of service provided. From check in to check out, everyone is friendly and professional and most helpful.
Jul 19, 2025
Dr. Heather Nielsen and her staff do everything they can to help their patients.
Jul 19, 2025
nice new office and staff/doctor are great
Jul 17, 2025
Easy appointments, friendly staff and Doc
Jul 17, 2025
Caring, compassionate, professional, respectful people.
Jul 17, 2025
Dr explains in layman’s language staff fabulous listens to concerns when making appointments
Jul 17, 2025
Doctor and staff are great.
Jul 17, 2025
Very friendly staff with great communication!