Baptist Primary Care - Murabella
230 Village Commons Drive
St. Augustine, FL 32092 Directions
4.9 out of 5
5,525 verified ratings
5,525 Ratings, 3140 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jul 12, 2025
Kye Chong, MD
Great service
Jun 22, 2025
Caring staff; and Dr. Chong is a wonderful doctor.
Jun 21, 2025
Everyone is always helpful and attentive to our needs
Jun 21, 2025
Dr. Chong is amazing! She actually listens and takes her time.
Jun 21, 2025
Everything. From the moment you walk in until it’s time to leave you are treated by exceptional caring staff.
Jun 21, 2025
The office staff and doctor take an interest in my health and well-being. They know their patients and their needs.
Jun 21, 2025
the open waiting room the nice staff
Jun 21, 2025
I like my primary doctor and those who I see if she is not there.
Jun 21, 2025
Dr Platte is the best. Location is in walking distance
Jun 21, 2025
On time/prompt
E Z access to facility and physician
Jun 21, 2025
My doctor is great as well as the staff!!!
Jun 21, 2025
Clean, organized and roomy
Jun 19, 2025
The office is clean, very well organized and patient friendly. I enjoy my visits with Dr. Platte who is thorough when examining me. I value the time she spends to address any concerns and the preventative advice she dispenses to ensure that I remain healthy.
Jun 19, 2025
All went well!
Jun 19, 2025
Everything is good
Jun 19, 2025
The staff is amazing- helpful, caring, and always accommodating. Dr. Chong spends quality time in our appointments and is always thorough. I never feel rushed and she listens to concerns that I might have.
Jun 19, 2025
My primary physician
Jun 19, 2025
Minimal wait time; professional yet friendly staff; phlebotomist is best I’ve ever encountered; could not ask for a better primary care physician than Dr Heather Nielsen!
Jun 19, 2025
Marla
Jun 19, 2025
I am treated like I matter rather than a nuisance. Questions are answered straight and politely.
Jun 19, 2025
staff welcoming, office clean and modern
Jun 19, 2025
New, clean,
Jun 19, 2025
The office staff was friendly and got me checked in promptly.
Jun 18, 2025
Dr Heather Nielsen is fantastic…she listens, is thorough, and really cares!
Jun 18, 2025
Pleasant in every way
Jun 18, 2025
Dr Ernst is patient and listens to me. That means everything.
Jun 16, 2025
Pleasant office staff. Not a long wait. Dr Ernst is very thorough. He answers all my questions. He provides resources to support some responses to questions and concerns. I feel cared for.
Jun 16, 2025
Everyone I met was friendly and professional. I moved from Indiana and have to find new everything. My neighbor recommended here and I am very pleased.
Jun 16, 2025
New office, nicely furnished and comfortable.
Melissa Fredrickson is amazing and I love my visits with her. She is thorough and gives detailed responses to my questions. I never feel rushed by her and her care level is the best!
Also, the lady at the checkout (Irish accent?) is wonderful too. She is so friendly and makes sure anything I need is taken care of.
Thank you
Jun 16, 2025
Always a pleasant experience
Jun 16, 2025
Dr. Ernst is the best! Very kind, patient.
Jun 15, 2025
Convenient and Dr Chong takes the time to understand my medical history and my needs.
Jun 15, 2025
Very clean space and nice staff!
Jun 15, 2025
Marla
Jun 15, 2025
Very professional staff and outstanding physician, Dr. Ernst. Also, never have to wait long to be seen like other medical offices.
Jun 15, 2025
Seems to be able to follow a schedule and have very good at explaining the results of any tests performed
Jun 15, 2025
Quick response to needed appointment,
& to questions both at appointment & on portal.Friendly staff & clean office.
Jun 15, 2025
Friendly. Professional. Clean. Ample parking.
Jun 15, 2025
Jun 14, 2025
We love Dr. Heather Nielsen and all the staff members
Jun 14, 2025
Friendly and courteous. Helpful.
Jun 13, 2025
Drs and staff are very helpful,caring ,patient and knowledgeable.
Jun 13, 2025
Great doctor and staff helps when I need care
Jun 13, 2025
Bigger office dont feel as crampted.
Dr. Platte. Baptist is fortunate to have her.
Jun 13, 2025
Friendly and efficient staff. Dr Ernst is the best.
Jun 12, 2025
Everything is to like, from rapid appointment scheduling to friendly staff, knowledge Doctors.
Jun 12, 2025
Pleasant, efficient, professional. Never wait long
Jun 12, 2025
I appreciated that the doctor I saw took her time with me and did not seem in a rush to get to her next patient.
Jun 12, 2025
Dr. Ernst is the best
Jun 12, 2025
Appointments are easy to set up and patients are seen timely upon arrival. The entire staff is friendly and helpful. Marla Capes is the best.