Baptist Primary Care - Murabella

230 Village Commons Drive

St. Augustine, FL 32092 Directions

(904) 940-1441

www.baptistjax.com

4.9 out of 5

6,301 verified ratings

6,301 Ratings, 3608 Comments

The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Sep 28, 2025
GILLETTE, AUSTIN
Dr. Gillette and all the support staff
Sep 28, 2025
Heather Nielsen, DO
Friendly, polite, professional staff. Not long wait to see my doctor…
Sep 28, 2025
Heather Nielsen, DO
Great doctors and staff. Highly Recommended this office.
Sep 28, 2025
GILLETTE, AUSTIN
Great staff and doctor
Sep 27, 2025
Melissa Fredrickson, PA-C
Professional follow-through with attention to details that count.
Sep 27, 2025
Kye Chong, MD
Dr. Chong is very knowledgeable and Carla makes the office light and cheery. Thank you!
Sep 27, 2025
Iulia Platte, MD
Friendly staff
Sep 27, 2025
Iulia Platte, MD
Very friendly and knowledgeable staff. Doctor is always on time for my appointments.
Sep 27, 2025
Benjamin Ernst, DO
Very friendly and professional
Sep 27, 2025
Kye Chong, MD
Very professional and helpful office. Dr. Chong is very concerned about her patients.
Sep 27, 2025
Heather Nielsen, DO
I like my doctor (DR. Nielsen) very much as well as the office staff. I like the fact that it is easy to make an appointment and the location is perfect for me.
Sep 27, 2025
Kye Chong, MD
Everyone is professional, friendly, and they know what they’re doing! The office itself is clean and pleasant to be at.
Sep 27, 2025
Iulia Platte, MD
I am always greeted by friendly staff at the front desk. Dr. Platte is a lovely caring doctor. She listens to my concerns.
Sep 26, 2025
Kye Chong, MD
The facility was very clean and the staff was friendly, professional and efficient.
Sep 26, 2025
Iulia Platte, MD
The office staff is friendly and efficient. Dr. Platte is an excellent primary care physician.
Sep 26, 2025
Kye Chong, MD
Location and friendliness.
Sep 26, 2025
Benjamin Ernst, DO
The service was excellent- everything from front desk, to nurse and doctor to checkout.
Sep 26, 2025
Benjamin Ernst, DO
Friendly staff. Dr Ernst answered all my questions thoroughly. Very clean and comfortable office.
Sep 26, 2025
Kye Chong, MD
They seemed friendly and competent.
Sep 26, 2025
Kye Chong, MD
Professional staff, friendly and timely with appts
Sep 26, 2025
Kye Chong, MD
Very professional and helpful
Sep 25, 2025
GILLETTE, AUSTIN
Dr Gillette is a asset to Baptist listens and spends time answering my questions.Thank You Doc
Sep 25, 2025
Kye Chong, MD
Professionalism from the staff. They listen to you.
Sep 25, 2025
Marla Capes, APRN
On time !!!
Sep 25, 2025
Benjamin Ernst, DO
Everything,everyone
Sep 25, 2025
Heather Nielsen, DO
Amazing staff, very knowledgeable and helpful
Sep 25, 2025
Melissa Fredrickson, PA-C
Timely. Efficient. Friendly. Professional
Sep 25, 2025
Heather Nielsen, DO
Dr Nielsen and staff are the best! Easy to work with, caring, knowledgeable.
Sep 25, 2025
Benjamin Ernst, DO
Everything! Dr Ernst has what’s best for me in mind, the staff is easy to get along with, and the office location is convenient.
Sep 25, 2025
GILLETTE, AUSTIN
Friendly, clean and efficient
Sep 25, 2025
GILLETTE, AUSTIN
Very nice visit. Dr. Gillette and staff were great.
Sep 24, 2025
GILLETTE, AUSTIN
Friendliest of the staff and it is very welcoming love my Dr
Sep 24, 2025
Iulia Platte, MD
Dr platte is the best Dr I have ever had. She is amazing!
Sep 24, 2025
Marla Capes, APRN
From the start of my appointment with check in to the end at checkout, the whole staff is friendly, efficient, knowledgeable and so caring. I feel heard and seen and that means everything when you are at the dr!
Sep 24, 2025
Kye Chong, MD
Great doctor. Dr Chong. Professional staff.
Sep 24, 2025
Marla Capes, APRN
Marla is a truly compassionate, intelligent, and excellent provider who really takes the time to listen. Everyone in the office is so nice and helpful!
Sep 23, 2025
Heather Nielsen, DO
All the staff and doctors are very nice and helpful. I rarely have to wait an unusual amount of time to be seen.
Sep 22, 2025
Kye Chong, MD
Love that everyone is so friendly. And I so appreciate Dr Chong for her thorough examinations and thoughtfulness.
Sep 22, 2025
Benjamin Ernst, DO
Proximity and ease of checking in and out.
Sep 22, 2025
Heather Nielsen, DO
Efficient and pleasant admin staff. Provider the best!
Sep 22, 2025
Heather Nielsen, DO
My doctor and the staff are great 👍
Sep 21, 2025
Melissa Fredrickson, PA-C
Everyone is so professional and pleasant.
Sep 21, 2025
Benjamin Ernst, DO
I’m really please with is overall professional performance of all the staff ( from the quick appt desk to the receptionist & check out desk) at this facility since the retirement of my previous Dr.. Dr Ernst and Jennifer are great listeners to my concerns, addressed them and got me in and out in timely fashion on short notice request on a Friday. Thank you
Sep 21, 2025
Benjamin Ernst, DO
We love Dr Ernst, his care, communication and concern for us, takes tome with us. Staff is very good too.
Sep 21, 2025
Marla Capes, APRN
Your staff ricks! Knowledgeable, personable and helpful!
Sep 21, 2025
Iulia Platte, MD
Everyone was very friendly and professional, and very timely.
Sep 21, 2025
Benjamin Ernst, DO
Lovely facility, staff, and doctors as well as a convenient in-house lab.
Sep 20, 2025
Benjamin Ernst, DO
Was able to get a short noticed appt...staff is very professional and courteous!
Sep 20, 2025
Heather Nielsen, DO
It's new and clean!
Sep 20, 2025
Kye Chong, MD
Very clean, kind staff, great physician