Baptist Primary Care - Murabella

230 Village Commons Drive

St. Augustine, FL 32092 Directions

(904) 940-1441

www.baptistjax.com

4.9 out of 5

6,526 verified ratings

6,526 Ratings, 3,750 Comments

The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Oct 26, 2025
Kye Chong, MD
Everyone is always very friendly and the office is very clean
Oct 26, 2025
Melissa Fredrickson, PA-C
Nice clean office with friendly staff.
Oct 25, 2025
Iulia Platte, MD
Professional, efficient, attentive, timely, caring.
Oct 25, 2025
Melissa Fredrickson, PA-C
Our team always takes good care of us.
Oct 25, 2025
Heather Nielsen, DO
Staff is excellent, easy to communicate with and make appointments. Dr. Nielsen is a very caring person, she is easy to talk to and takes time to listen to my concerns, she never makes me feel rushed. Dr. Nielsen explains her findings in a way that I understand, and if I need medication what it is and how to take it, she makes sure I understood exactly everything we had talked about before I left her office. I feel very fortunate to have Dr. Nielsen as my primary care doctor. I would highly recommend her to all my family and friends.
Oct 25, 2025
Melissa Fredrickson, PA-C
I liked my provider service and the ease of making appointments and e check in service saves our time. Portal is also good
Oct 25, 2025
Kye Chong, MD
Great experience!!
Oct 25, 2025
Benjamin Ernst, DO
Spacious and friendly staff
Oct 25, 2025
Iulia Platte, MD
Nice staff
Oct 25, 2025
Heather Nielsen, DO
Staff, doctors, great female PA, new, location, and extremely efficient.
Oct 24, 2025
Kye Chong, MD
Everyone is wonderful! From the front desk to my doctor! I love Dr. Chong. She listens and cares.
Oct 24, 2025
Heather Nielsen, DO
Office runs smoothly. Nurse and doctor are excellent.
Oct 24, 2025
GILLETTE, AUSTIN
people and facilities
Oct 24, 2025
Iulia Platte, MD
Friendly, helpful. Excellent aggressive care.
Oct 24, 2025
Iulia Platte, MD
Great doctors and staff
Oct 24, 2025
Iulia Platte, MD
Front office staff were great and doctor was phenomenal. Excellent experience all around!
Oct 24, 2025
Melissa Fredrickson, PA-C
Efficient, courteous, great service.
Oct 24, 2025
GILLETTE, AUSTIN
good providers and support staff
Oct 24, 2025
Heather Nielsen, DO
Every thing
Oct 23, 2025
Benjamin Ernst, DO
Fast, friendly service. Never have to wait past appointment time, they are always on time. Professional and always willing to help. I have been with Dr Ernst for 7 years now and he is a great doctor.
Oct 23, 2025
Heather Nielsen, DO
Ease in getting an appointment, professional staff, so happy with Dr Heather Nielsen
Oct 23, 2025
Melissa Fredrickson, PA-C
The doctors are knowledgeable and everyone is pleasant.
Oct 23, 2025
Benjamin Ernst, DO
Everything
Oct 23, 2025
Marla Capes, APRN
It new and clean. Marla is fantastic. She listens and is caring.
Oct 23, 2025
Kye Chong, MD
Professional, kind, caring team!
Oct 22, 2025
Iulia Platte, MD
It’s run efficiently.
Oct 22, 2025
Benjamin Ernst, DO
Neat and great employees
Oct 22, 2025
Benjamin Ernst, DO
Friendly, on time and comprehensive.
Oct 20, 2025
Heather Nielsen, DO
Efficiently run. No time delays.
Oct 20, 2025
Melissa Fredrickson, PA-C
Ease of making appointments. Friendly, professional staff who are attentive and caring.
Oct 20, 2025
GILLETTE, AUSTIN
Staff is very nice and helpfull.
Oct 20, 2025
Benjamin Ernst, DO
New, clean, everyone is friendly
Oct 19, 2025
Benjamin Ernst, DO
The time you spend to get & keep us healthy.
Oct 19, 2025
GILLETTE, AUSTIN
Great staff
Oct 19, 2025
Iulia Platte, MD
Professional and friendly
Oct 19, 2025
Heather Nielsen, DO
Very friendly, professional and competent staff! Just love Dr. Nielsen! She has been wonderful! Truly appreciate concern and advice about my health.
Oct 19, 2025
Heather Nielsen, DO
Dr. Nielsen is fantastic! Our whole family has been with her for 6 years and we can’t imagine seeing anyone else.
Oct 19, 2025
GILLETTE, AUSTIN
The staff are incredible
Oct 19, 2025
Kye Chong, MD
They are attentive, and they talk to patients in a caring manner.
Oct 18, 2025
Benjamin Ernst, DO
Friendly and helpful.
Oct 18, 2025
Iulia Platte, MD
Love my doctor and staff is outstanding
Oct 18, 2025
Kye Chong, MD
Conveniently located Friendly staff Rarely have a wait
Oct 18, 2025
Benjamin Ernst, DO
Efficient and professional
Oct 18, 2025
Kye Chong, MD
Efficient, clean, open feeling, well trained staff.
Oct 18, 2025
Benjamin Ernst, DO
Friendly and accommodating staff.
Oct 18, 2025
Kye Chong, MD
Very friendly. On time appointments. Excellent care.
Oct 18, 2025
GILLETTE, AUSTIN
Cleanliness, on time, responsive and kindness
Oct 18, 2025
Heather Nielsen, DO
Location
Oct 18, 2025
Benjamin Ernst, DO
EVERYTHING ! There is not one thing bad about this office.
Oct 18, 2025
GILLETTE, AUSTIN
The staff is great and I have a great doctor