1,452 Ratings, 750 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
May 17, 2025
RUSHTON, THOMAS C
Great customer service
May 8, 2025
Very good
Apr 27, 2025
Kindest people.
Apr 26, 2025
Extremely professional
Apr 26, 2025
Courteous personnel! Good communications regarding scheduling of appointments, procedures, referrals, and prescriptions.
Pleased with the plan of action regarding my current condition.
Apr 26, 2025
Prompt communication, A+++
Apr 26, 2025
Staff was very attentive and Dr. Griffith was as thorough as could be hoped for.
Apr 26, 2025
I appreciate the kind staff who are always willing to help and listen
Apr 26, 2025
the staff. their knowledge. how they treat your problem
Apr 24, 2025
Very professional... the staff and of course the Doctor
Apr 24, 2025
Very professional, explains everything, great follow up
Apr 24, 2025
Nice caring People, focuced on helping the person heal.
Apr 24, 2025
Great detail explanation to issues
Apr 24, 2025
Admitted 09April2025; The Doctor, NP, Speciality Doctors, RN's, LPN's, CNA's; Those that stepped into my room 544 was always Professional, Courtesy, Knowledgable about their positions and attentive to my medical concerns.
Nutrition made sure I had the corecct diet plan with explanation of what I was allowed to have.
Custodial showed so much concern to make sure I was comfortable and satisfied.
All personnel mentioned incorporated themselves with my family from my admission to being discharged home, to include the after care plan.
I was truly blessed to have very good care and I really like the Prayer going through the speaker before the start of day...
Thank you for everything ❤️
Apr 24, 2025
Lovely personnel, Dr very thorough and was willing to answer all questions and concerns and spend time with us.
Apr 21, 2025
Did not go to office but Dr C.Smith is great very professional explained everything to me so I could understand everything
Apr 21, 2025
Prompt, friendly
Apr 21, 2025
Saw doctors in hospital and virtually.
Apr 21, 2025
Very personal and informative visits while in the hospital. Excellent follow up care afterwards.
Apr 20, 2025
Dr. Griffith was friendly and kind while doing a follow-up appointment... I greatly appreciated the opportunity to have a virtual visit by cell phone. Since I am in a VA nursing home in St. Augustine, FL, getting transportation to the downtown Baptist Hospital is most challenging.
Appreciated Dr. Griffith saying that if I had any questions, that he would respond.
Apr 20, 2025
Responsiveness
Apr 19, 2025
The doctors were very professional and would explain in detail and in laymenns terms so it was easy to understand.
Apr 19, 2025
Very professional, compassionate and friendly.
Apr 18, 2025
The people in the office are kind & professional. They encourage you to ask questions & they give you time to think about it! They do not rush you but are considerate of your time & feelings.
Apr 18, 2025
the people
Apr 18, 2025
It was a virtual appointment.
Apr 17, 2025
I like the convenience of not having to travel to Jacksonville. Also, there is little wait time.
Apr 17, 2025
Everyone was extremely pleasant. Dr Griffith was informative and explained everything thoroughly.
Apr 17, 2025
Friendly and efficient. The doctor made me feel confident regarding the plan of treatment.
Apr 15, 2025
Dr Smith is awesome. She takes the time to explain what is going on and how we are going to proceed.
Apr 14, 2025
Convenient location
Dr and staff treated us with kindness
Apr 14, 2025
Liked it was virtual
Apr 13, 2025
The office and phone people were very helpful and quick. The Doctors listen, ask all the right questions and explained anything we needed help with. Thank you so very much!
Apr 13, 2025
Very professional and very quick responses to my requests.
Apr 13, 2025
All employees were kind and helpful,
Apr 13, 2025
The Professionalism and Excellent care that Dr. Griffin provides
I never had a Specialty Physician that listened and care so much !
My fortunate experience is definitely linked to God directing me to the Best Care available for sure.
Apr 13, 2025
Very concerned and helpful with my health
Apr 12, 2025
Everything
Apr 11, 2025
everyone was professional and friendly. office was clean. And no wait time.
Apr 11, 2025
My doctor is terrific , caring , understanding and so willing to help us understand. The support staff and office staff are all so willing to help in any way. They all seem happy to be there , which says a lot.
Apr 11, 2025
The entire staff was very friendly and helpful and Dr Griffith was kind, patient, attentive, and explained things simply. I highly recommend.
Apr 11, 2025
how professional they are they ask a lot of questions of me and I’m able to ask a lot of questions of them and they answer my questions. That’s very important to me.
Apr 11, 2025
Dr Rushton is the best. Always available!
I always feel he cares and is concerned.
Veronica too replies pronto! Karen is great too when I speak w her. I thank you all for your caring and kindly and professional care!
Apr 11, 2025
Prompt, helpful, courteous, professional service.
Apr 9, 2025
Very professional
Apr 9, 2025
The atmosphere and the kindness and consideration of the people.
Apr 9, 2025
Professional and friendly staff, nurses and doctors
Apr 7, 2025
Very professional and really awesome people work there
Apr 7, 2025
Dr. Griffith listens and cares about my health. The nurses and office staff are friendly. Thank you to all for being so kind.
Apr 5, 2025
Office staff are wonderful! Stephanie does a great job with coordination of care and follow up! Dr. Katugaha is a highly skilled infectious disease physician. Our community is fortunate to have her providing ID care in Northeast Florida!