2,095 Ratings, 1,192 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Apr 26, 2026
Robert Santrock, MD
Convenient location and friendly staff
Apr 26, 2026
Beautiful new office with competent and pleasant staff. Wonderful doctor who listens and is thorough.
Apr 25, 2026
The Dr. and staff were great
Apr 25, 2026
The staff were very polite and Dr Chen was excellent in explaining my next steps and the procedure for knee replacement.
Apr 25, 2026
New fast intake. Great advice and quick X-ray tech etc.
Apr 25, 2026
Quick service, professionalism.
Apr 25, 2026
Professional and friendly staff!
Apr 25, 2026
Good meeting with the doctor.
Apr 25, 2026
Staff is very helpful and friendly
Apr 24, 2026
Nice staff and great doc’s!
Apr 24, 2026
Friendly and professional
Apr 24, 2026
Everyone was very nice and listened to me.
Apr 24, 2026
Doctor Floyd is great...very personable.
Apr 24, 2026
The office staff is friendly and the office itself is conveniently located. Dr Madzunovic is thorough and understanding in relating procedures and expected results.
Apr 24, 2026
Quick, easy, answer all your questions, kind, understanding.
Apr 23, 2026
Proximity
Professional
Polite
People oriented
Apr 23, 2026
Easy check in and friendly knowledgeable staff. Dr. Floyd took time to listen and come up with a good game plan. I felt heard and not rushed.
Apr 23, 2026
A very caring staff, along with my doctor being attentive and taking the time to listen to me. I'm seen as a person and not a number.
Apr 23, 2026
Staff courteous and place very clean.
Apr 23, 2026
Friendly staff and providers
Apr 23, 2026
Friendly staft and nice location.
Apr 22, 2026
Personnel, efficiency and professionalism.
Apr 22, 2026
Efficient caring open communication excellent services
Apr 22, 2026
Take care all my needs very well.
Apr 22, 2026
Dr. Santrock is brilliant!
Apr 22, 2026
Everyone was very nice and professional and c
Apr 22, 2026
Dr. Wilson is an excellent surgeon with a high degree of compassion. My surgery was very successful and a recent follow up appointment with xray showed the rod inserted in my femur has successfully stabilized the femur.
Apr 21, 2026
The people
Apr 19, 2026
Very friendly and I didn’t wait long!
Apr 18, 2026
The Mds and staff are friendly, professional and give answers promptly. Thank you.
Apr 17, 2026
Expertise, caring
Apr 17, 2026
Friendly helpful staff. DR is very knowledgeable and patient and clearly explained the procedures. Listened to my concerns and answered my questions thoroughly
Apr 17, 2026
Everything!
Apr 17, 2026
The enter action they have with their patients.
Apr 15, 2026
Ability to get an early appointment when one really needs to see an orthopedic physician SOON.
Apr 15, 2026
Dr. Madzunovic, of courses. He’s the best!
Apr 14, 2026
Very informative.
Apr 14, 2026
Kind and Courteous. Caregivers are always supportive and keep me well informed about my treatment.
Apr 14, 2026
The whole staff from checking in to checking out it was a friendly and nice experience
Apr 14, 2026
Our Medical Team has been outstanding from the first day we entered the facility. Dr. Wilson is extremely knowledgable and provides the pertinent information needed to understand the medical situation and he always provides a detailed plan for addressing what he sees. We appreciate his straightforward approach and have always left each appointment feeling that we are in very capable hands.
Malisa has always been there to answer any questions, provide us with information when we asked questions and provided us with reading when we wanted to learn more. She was extremely responsive with messages on the portal and went the extra mile to calm a very nervous wife and provide concrete actions to keep the patient safe at home.
Robert spent so much time with us at the beginning of this recent situation by talking us through what steps needed to be taken and following through with office staff to make sure all went smoothly.
We are truly impressed with the entire team - from the receptionists, schedulers...they all took our needs seriously and did everything they could to assist us. We are not sure if we will ever be able to thank them enough for the expert care we are receiving.
Apr 13, 2026
Clean facility, friendly staff and Dr Madzunovic , he is the best. He listens take his time to answer all questions and is very reassuring. Even though I travel almost 45 minutes to get there Baptist Clay Orthopedics is it for me. And his MA Julianna is always prompt to answer any questions I send through the portal and so friendly and kind.
Apr 12, 2026
Comfortable office. Friendly, competent staff.
Apr 12, 2026
Nice friendly staff and doctor
Apr 11, 2026
The brightness and cleanliness of the facility. The staff is friendly and the doctor is straight forward in explaining what is happening with your medical condition. The doctor took his time and answered questions. Sometimes having to repeat them.
Apr 10, 2026
Friendly, professional and in and out!
Apr 10, 2026
Dr. Mahon and staff were excellent. From first visit to 12 weeks post op, I couldn’t ask for a better team of doctors, nurses and staff. Total shoulder replacement anf I have everything I asked for, full range of motion and no more pain. And that Baptist Clay hospital is AWESOME!!! You never wish to go to the hospital, but if you do make it a Baptist one!
Apr 9, 2026
Tailored, Personalized, Caring and Thorough
Apr 9, 2026
Very clean facility. The staff have been very professional and helpful to my wife and me. We appreciate all that they have done for us.
Apr 9, 2026
Very accessible and convenient to home. My Doctor and all of the staff are fantastic.
Apr 9, 2026
Always on time