Baptist Health - Orthopedics

www.baptistjax.com

4.9 out of 5

1,686 verified ratings

1,686 Ratings, 881 Comments


The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jan 24, 2026
Very nice Atmosphere! Excellent staff.

Jan 24, 2026
Friendly, knowledgeable staff. Clean facility and Dr Floyd was amazing!!!

Jan 23, 2026
Friendly, caring and efficient.

Jan 23, 2026
Conveniently located.

Jan 23, 2026
The skilled use of the Ocelot device by Dr. Santrock has my Achilles tendon feeling really good six weeks post procedure. I can walk just fine with no gait problems.

Jan 23, 2026
Very efficient office and very personable staff. Dr Chen was excellent!

Jan 23, 2026
Always professional, courteous and helpful

Jan 22, 2026
Staff & Dr Chen is Awesome!

Jan 22, 2026
Friendly staff.

Jan 22, 2026
Professionalism, cleanliness, friendly and caring

Jan 21, 2026
Very friendly staff. Dr Chen was really good at explaining my problem and suggesting treatment.

Jan 21, 2026
good communication

Jan 21, 2026
I had a great experience with Dr Wilson and his team. He is an outstanding communicator, providing options and his sound advice. My surgery was smoothly executed, and the entire team at MD Anderson is dedicated to minimizing any additional stresses to an already stressful time.

Jan 20, 2026
Very personal and explained things clearly

Jan 20, 2026
The people. They are friendly, considerate and care about making you feel better.

Jan 19, 2026
The staff is efficient and attentive. It's well organized. Dr. Chen is terrific -- explains the situation and prognosis well. He is focused on the patient and also includes the caregiver in his explanations. He is very kind.

Jan 19, 2026
New and clean

Jan 18, 2026
Efficient, has the equipment, except an MRI, to work through the problem

Jan 18, 2026
Everyone in the office is very professional. Doctor is very friendly understanding and listens to all your concerns. Excellent experience always.

Jan 18, 2026
The process from start to finish was smooth and streamlined. The people I encountered were courteous and knowable and kind. Thank you all.

Jan 18, 2026
Very kind and attentive staff. Listened to my issue and provided solutions to alleviate symptoms, sometimes even the same day.

Jan 18, 2026
New clean friendly staff and Dr Chen was knowledgeable.

Jan 17, 2026
All staff was wonderful and doctor was amazing

Jan 17, 2026
Nice staff, very clean and professional Dr.

Jan 17, 2026
I am very happy with how my shoulder replacement turned out. Dr Mahon is very professional and seems to truly be interested in my care.

Jan 16, 2026
Very professional.

Jan 16, 2026
Very friendly staff. They took me right away! The Xray and Nurse were oustanding. Dr. Santrock is professional and explained my condition very well. He took time to answer all my questions. His diagnostic skill was outstanding. He explained that my condition was likely caused from an old injury. He told me what to expect during the healing process. I will highly recommend Dr. Santrock to anyone having issues with their feet.

Jan 16, 2026
Convenient and excellent discussion with the Dr.

Jan 16, 2026

Jan 15, 2026
Dr. Wilson, Ms. [last name], and Robbie are so knowledgeable, caring, and efficient.

Jan 15, 2026
Dr Wilson and his staff are the best in the Business!

Jan 15, 2026
Thorough review of scans and X-rays. Thoroughly reviewed chart for tests that should be updated. Appointment was not rushed all staff are kind compassionate and upliftin

Jan 15, 2026
Very professional and friendly

Jan 15, 2026
Very clean and I wasn’t kept waiting

Jan 15, 2026
Clean and professional

Jan 15, 2026
Professional great Doctor and Nurses receptionist and clean Environment .

Jan 14, 2026
Great personal interaction. Feel very connected to office personnel. Glad you are merging with Baptist group, but my personal relation ship with my doc. Was wonderful. Hope that doesn’t change.

Jan 13, 2026

Jan 13, 2026
The atmosphere and the employees! Sometimes the patients are very interesting and likeable!

Jan 13, 2026
Timely visits.

Jan 12, 2026
Very professional, clean and efficient. My doctor listened well and was caring.

Jan 11, 2026
Clean, friendly staff, compassionate, competent doctors!!

Jan 11, 2026
Friendly and efficient- very easy to talk to and understand your options

Jan 11, 2026
Very nice and friendly

Jan 11, 2026
Efficient and courteous

Jan 10, 2026
Dr Floyd was very good. Made us feel comfortable and explained everything clearly.

Jan 10, 2026
The office was very clean, and the staff were very professional and friendly. The doctor had a great bedside manner and put me at ease immediately.

Jan 10, 2026
Very efficient and nice office staff. Dr great.

Jan 10, 2026
Well run Organized Clean

Jan 10, 2026
It was my first visit. Everyone was very professional and pleasant.