Charlotte Shum, MD

Hand Surgery, Orthopaedic Surgery

www.nm.org

4.8 out of 5

605 verified ratings

Patient Reviews

The following ratings and reviews are based on verified patient experiences collected from independently administered surveys. The overall rating is an average of all responses to the survey questions listed below. The ratings and comments submitted by patients reflect their own views and opinions.
Likelihood to Recommend
4.8

4.8out of 5(605 Ratings, 296 Comments)

Jun 14, 2022
Being satisfied with the level of care I receive drives my recommendation to others, therefore, I would highly recommend Dr. Shum.
Published on Apr 13, 2023
Jun 14, 2022
It’s the second time I’ve had to see her and both times she was attentive and thorough in her explanations.
Published on Apr 13, 2023
Jun 9, 2022
she takes time to explain things carefully, goes over options, and is willing to discuss pros and cons. she makes recommendations, but stresses that the final decision is the patient’s to make. i don’t feel pressured in any way. i also appreciate her straight-forward no nonsense approach.
Published on Apr 13, 2023
Jun 7, 2022
She examined my hands throughly and did an outstanding job of explaining my problem and the options for dealing with it.
Published on Apr 13, 2023
Jun 2, 2022
Good care and pleasant person.
Published on Apr 13, 2023
May 31, 2022
Great
Published on Apr 13, 2023
May 31, 2022
very personable and knowledgeable
Published on Apr 13, 2023
May 31, 2022
She kept it real ,got me to move my hand. Thank You Doctor 💞💞💞... I AM MOVING MY HAND MORE EASILY AND NO PAIN... EXCELLENT 👍🏽😁👍🏽😁👍🏽👍🏽
Published on Apr 13, 2023
May 17, 2022
Very kind and very helpful
Published on Apr 13, 2023
May 17, 2022
She was very helpful, explained options and then proceeded in providing the treatment in a caring way.
Published on Apr 13, 2023
May 17, 2022
She is and was so comfortable to talk to. An amazing Doctor she is. Bless her.
Published on Apr 13, 2023
May 17, 2022
She knows what she's doing. Great bedside manner
Published on Apr 13, 2023
Apr 26, 2022
Good advices
Published on Apr 13, 2023
Apr 25, 2022
She takes her time
Published on Apr 13, 2023
Apr 12, 2022
Nice
Published on Apr 13, 2023
Apr 12, 2022
She was great: professional and friendly (great humanity, caring). Explained treatment options and possible outcomes. And when I made a procedure decision she handled it in the appointment - which was what I hoped for prior to me visit.
Published on Apr 13, 2023
Apr 5, 2022
Charlotte Is rude...
Published on Apr 13, 2023
Apr 5, 2022
Dr. Shum has been wonderful. Straight forward but sensitive to my issues. Very proactive, but very sensitive to issues of a cast
Published on Apr 13, 2023
Apr 5, 2022
Great recommendations and care!
Published on Apr 13, 2023
Apr 5, 2022
She took her time checking my hand and explaining what’s going on with my hand.
Published on Apr 13, 2023
Apr 2, 2022
again, great care and response
Published on Apr 13, 2023
Apr 1, 2022
Listen to my wishes .
Published on Apr 13, 2023
Mar 29, 2022
Professional, courteous, and friendly. Her explanations are clear and concise.
Published on Apr 13, 2023
Mar 26, 2022
She is Awesome! She is wonderful! … everything about her is perfect, she was very kind, professional, she spent time for my hand pain and explained in detail, she really did care for me and walked with me to the other room for my hand brace. She was just like myself and reminded myself how I did care for my patients when I was practicing back in the country where I was born and for every each patient I treated with highest care and responsibility! I hope Northwestern hire more doctors like Dr. Shum! GOD BLESS HER🙏🙏🙏
Published on Apr 13, 2023
Mar 25, 2022
Because they give you the best explanation and attention.
Published on Apr 13, 2023
Mar 19, 2022
Dr Shum explains the injury and the plan for therapy and appropriate expectation for time and therapy required for complete recovery.
Published on Apr 13, 2023
Mar 19, 2022
She has been very helpful with her professional work.
Published on Apr 13, 2023
Mar 15, 2022
Dr. Shum was thorough in her examination and explained my options and considerations for next steps. She was astute in considering / understanding my lifestyle, future well-being, and concerns about proposed solutions.
Published on Apr 13, 2023
Mar 10, 2022
She listened and explained her diagnosis throughly.
Published on Apr 13, 2023
Mar 8, 2022
Dr Shum is excellent. She’s personable and all business. She puts you at ease and you don’t feel as if you’re just a number. She genuinely cares
Published on Apr 13, 2023