Charlotte Shum, MD

Hand Surgery, Orthopaedic Surgery

www.nm.org

4.8 out of 5

605 verified ratings

Patient Reviews

The following ratings and reviews are based on verified patient experiences collected from independently administered surveys. The overall rating is an average of all responses to the survey questions listed below. The ratings and comments submitted by patients reflect their own views and opinions.
Likelihood to Recommend
4.8

4.8out of 5(605 Ratings, 296 Comments)

Aug 30, 2022
The staff is great
Published on Apr 13, 2023
Aug 16, 2022
No one never came in the room to let me know that she was running behind schedule. I told her nurse that I had another appointment at 11:30 and she she the doctor was coming right in and after waiting another 35 minutes she never came in.
Published on Apr 13, 2023
Aug 13, 2022
Caring, compassionate, and thorough.
Published on Apr 13, 2023
Aug 13, 2022
She was very detailed with describing my condition and options
Published on Apr 13, 2023
Aug 12, 2022
She is very professional and compassionate
Published on Apr 13, 2023
Aug 11, 2022
Out of the 4 doctors I have seen throughout my therapy, Dr. Shum is the only one who made me feel like she was totally concerned about my wellbeing. During evaluations, my previous doctors examined me from their desk chairs-from a distance. Dr. Shum did not only consult my X-rays. Dr. Shum showed compassion and gave me a very careful physical examination.
Published on Apr 13, 2023
Aug 11, 2022
She explain my problem and provide different options to resolved my problem
Published on Apr 13, 2023
Aug 9, 2022
She's good and straightforward.
Published on Apr 13, 2023
Jul 30, 2022
Attentive and very professional
Published on Apr 13, 2023
Jul 28, 2022
Liked her. She gave me the time I needed to ask questions.
Published on Apr 13, 2023
Jul 26, 2022
Thorough and spent proper amount of time explaining the injury.
Published on Apr 13, 2023
Jul 25, 2022
ProfessionalSincere/CompassionateExpertise
Published on Apr 13, 2023
Jul 19, 2022
Her bedside manner, she yells at patient while explaining results and treatment plan, is impatient, told me to go to Rush, never heard back from my MRI until 5 weeks later at my appt. She minimized my MRI results saying it was just 'arthritis flare' . I am an RN and when I questioned her that a flare could last 5 months? She appeared offended that I would question her. And when I asked 6 findings on my MRI to explain those she appeared was annoyed that she needed to do that( 2 cyst , tendon tear, joint synovitis etc) her only option she gave me was a cortisone shot in my wrist-that was extremely painful!!
Published on Apr 13, 2023
Jul 14, 2022
Wonderful, kind, and compassionate provider. I feel safe....
Published on Apr 13, 2023
Jul 14, 2022
She explain to me very clearly
Published on Apr 13, 2023
Jul 12, 2022
Dr. Shum is very thorough and really explains things well.
Published on Apr 13, 2023
Jul 11, 2022
Dr. Shum is excellent, efficient and kind.
Published on Apr 13, 2023
Jul 7, 2022
Dr. Shum was very knowledgeable, although her explanation of my condition and treatment were very fast, possibly because I had this condition before in the other hand. I had to ask her to write down her summary of recommendations and treatment, which she did.
Published on Apr 13, 2023
Jul 7, 2022
Kind and caring
Published on Apr 13, 2023
Jul 5, 2022
Friendly and professional.
Published on Apr 13, 2023
Jul 5, 2022
Knowledgeable & good communicator
Published on Apr 13, 2023
Jul 5, 2022
Professional. Friendly caring with great staff.
Published on Apr 13, 2023
Jul 2, 2022
I like her. She was thorough, explained everything.
Published on Apr 13, 2023
Jun 28, 2022
Took time to thoroughly explain pros/cons of further treatment. Clinical skills are excellent. Outcome fantastic!
Published on Apr 13, 2023
Jun 27, 2022
All the reasons l have enumerated above before you think l was paid to comment about her taking good care of me as if she was my mom. I am an atypical 77 year old senior female black American grateful that l am her her care.
Published on Apr 13, 2023
Jun 27, 2022
Dr. Shum is fantastic!very caring and thorough
Published on Apr 13, 2023
Jun 26, 2022
Due to the quality of care I received, I would recommend Dr. Shum, MD.
Published on Apr 13, 2023
Jun 23, 2022
She was great every thing she went over was explained clearly.
Published on Apr 13, 2023
Jun 17, 2022
The doctor took the time to explain, answer questions & I felt respected.
Published on Apr 13, 2023
Jun 16, 2022
She give all her attention and explain to me to understand was going on with my hand
Published on Apr 13, 2023