Charlotte Shum, MD

Hand Surgery, Orthopaedic Surgery

www.nm.org

4.8 out of 5

605 verified ratings

Patient Reviews

The following ratings and reviews are based on verified patient experiences collected from independently administered surveys. The overall rating is an average of all responses to the survey questions listed below. The ratings and comments submitted by patients reflect their own views and opinions.
Likelihood to Recommend
4.8

4.8out of 5(605 Ratings, 296 Comments)

Apr 26, 2024
Great service but I don't often recommend places. Maybe once in a blue moon if the occasion calls for it.
Published on Sep 1, 2024
Apr 24, 2024
She was so knowledgeable and helpful.
Published on Sep 1, 2024
Apr 24, 2024
Professional and caring
Published on Sep 1, 2024
Apr 23, 2024
Competent, caring.
Published on Sep 1, 2024
Apr 18, 2024
The most compassionate, informative and excellent doctor. Always makes time for each appointment and detailed notes of visit and able to provide a comprehensive understanding of medical care.
Published on Sep 1, 2024
Apr 16, 2024
Very experienced. Caring doctor.
Published on Sep 1, 2024
Mar 29, 2024
Very thorough and caring.
Published on Sep 1, 2024
Mar 13, 2024
Same as previously stated plus she is concerned with making you comfortable while working to get your issue resolved.
Published on Sep 1, 2024
Mar 12, 2024
Great bedside manner - willingness to take time to ask about me…plus explain notes from other physicians that was not really shared with me. It was great so now I have a better handle on my care.
Published on Sep 1, 2024
Feb 21, 2024
Very attentive
Published on Sep 1, 2024
Feb 14, 2024
She is very professional, always asks the right questions and treats accordingly.
Published on Sep 1, 2024
Feb 4, 2024
Dr. Shum takes the time needed to carefully explain medical conditions and patiently answer questions. She has a conservative approach, which is much appreciated.
Published on Sep 1, 2024
Feb 2, 2024
Such a sweet soft spirit. I felt comfortable with everything she explained for my recovery.
Published on Sep 1, 2024
Jan 24, 2024
Dr. Shum ordered further testing which I was hoping to get done. She, also, made a tentative plan so I know my trajectory.
Published on Sep 1, 2024
Jan 7, 2024
Dr listened and talked to me as a unique person not as a diagnosis. Every person has their own ability to deal with a diagnosis. It is a variable not just a code
Published on Sep 1, 2024
Dec 15, 2023
Dr. Shum seems to get to the heart of the matter quickly and is decisive—all the while taking the patient’s physical, mental, and emotional state into account. That has been my experience.
Published on Sep 1, 2024
Dec 12, 2023
Professional services
Published on Sep 1, 2024
Dec 6, 2023
She is accessible and has provided me with excellent services.
Published on Sep 1, 2024
Nov 29, 2023
She was down to earth and explained things clearly. I flet very comfortable with her immediately
Published on Sep 1, 2024
Nov 21, 2023
She gives you confidence that treatment will help
Published on Sep 1, 2024
Nov 21, 2023
Dr Shum provided excellent attentive support.
Published on Sep 1, 2024
Nov 8, 2023
Dr. Shum was excellent, very professional and she explained the process so I knew what to expect.
Published on Sep 1, 2024
Oct 30, 2023
She believes in the work. She is diligent, and you can see she cares about the end result.
Published on Sep 1, 2024
Oct 27, 2023
She was thorough and compassionate. I hope I don’t need her again, but I would absolutely go back to her.
Published on Sep 1, 2024
Oct 25, 2023
She is extremely engaged and provides credible and detailed diagnosis of the problem and recommended solutions
Published on Sep 1, 2024
Oct 25, 2023
Dr Charlotte Shum is very knowledgeable & experienced.
Published on Sep 1, 2024
Oct 25, 2023
Very attentive and caring
Published on Sep 1, 2024
Oct 24, 2023
she was so gentle and listened to everything I had to say and showed me what was going on I left knowing how to not make the same mistake
Published on Sep 1, 2024
Oct 20, 2023
Wow..If I could give Dr Shum a 11 I would. She is warm, welcoming and very smart. I have never felt the ease and confidence that I feel with her. As they say "talk to me like I am a three yr old", meaning beak it down multiple times in terms I understand. She is a keeper...how did I get so lucky seeing her.
Published on Sep 1, 2024
Oct 3, 2023
Thorough and caring
Published on Sep 1, 2024