Renown Medical Group – Los Altos North
1525 Los Altos Pkwy
Reno, NV 89436 Directions
4.8 out of 5
5,761 verified ratings
5,761 Ratings, 1711 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Aug 22, 2025
Carl F. Thomas, MD
Very good
Aug 22, 2025
Great
Aug 15, 2025
Madison Taylor was great. She was able to spend a lot of time with me. She answered all of my questions thoroughly. And we are going to follow back up soon.
Aug 10, 2025
All I can say is nikki is very caring and very attentive to our medical needs. She is awesome
Aug 9, 2025
Dr, Thomas is the best! ??
Aug 9, 2025
Kira Lyons is wonderful.She answers all our questions and is very easy to talk to.
Aug 9, 2025
Madison is an exceptional provider. She is warm, compassionate, and truly takes the time to listen and understand my concerns. I never feel rushed during my visits, and she explains everything in a way that’s easy to understand. Her attention to detail, professionalism, and genuine care make me feel valued as a patient. I always leave my appointments feeling heard, supported, and confident in the care I’ve received
Aug 9, 2025
Nicole is always very knowledgeable and thorough. She is excellent.
Aug 9, 2025
The provider was very professional and took time with me to explain things.
Aug 9, 2025
I love Nicole Killian. She remembers me with each visit, which is hard to find now. I lost my 22 year old son 22 months ago and Nicole remembers the month he passed. She helped me through a very devastating time.. and still checks with my mental health. She is the best!
Aug 8, 2025
I arrived at 10:23 AM when I was told to be there by 10:25 a.m. Your system failed to recognize that I was there on time and I received several messages about missing my appointment. I sat there almost a half an hour before I was able to see the doctor.
Aug 8, 2025
My husband and I just moved to Sparks from California. Our first meeting with Dr. Nguyen was great.
Aug 8, 2025
In 4 years I have had 4 doctors leave Renown. Not one was replaced in a timely manner. 3 years ago I listened to a Senior Care + presentation telling us of a plan to fund new med students at UNR in order to supply an acknowledged shortage of medical professionals. For the last 2 years it's been crickets, the annual luncheon has not been forthcoming, and I've only been offered APRNs to replace the departed MDs.
Aug 8, 2025
Everyone there was very friendly and a pleasure to work with.
Aug 8, 2025
I can't say enough about Madison Taylor! She is the best.
Aug 7, 2025
Dr. Carl Thomas has been an excellent doctor for me. I have full confidence in him. He is also very likable and makes the appointment comfortable.
Aug 7, 2025
I have found it challenging to establish a good patient–doctor relationship with Dr. Joan G. Thomas. In my experience, she often does not actively listen, making it difficult to have a productive conversation about my mother’s care. When supervisors or senior staff from Renown are present, she appears friendly and approachable (as in our last appointment). However, when alone in the exam room, her manner can feel authoritarian, creating an atmosphere of intimidation and reducing our confidence in the care experience.
I have attempted to request a change of doctor within the Los Altos Renown Clinic. However, other physicians have expressed reluctance to accept my mother as a patient, often stating that the visit can be handled “for today only” and that future appointments should return to Dr. Thomas as the primary doctor. This has made it very difficult to transition her care, despite my preference to remain at this location for convenience.
In my opinion, Dr. Thomas would benefit from additional training in patient communication and relationship-building to foster a more supportive, collaborative, and trust-based environment.
Aug 7, 2025
The receptionist was pleasant and efficient! The pharmacist I met with had great bedside manner and helped me understand my medications in a way that had not been explained to me previously.
Aug 7, 2025
Wonderful
Aug 5, 2025
Thank you
Aug 2, 2025
very good.
Aug 2, 2025
Awesome!
Jul 23, 2025
Excellent!
Jul 19, 2025
All good
Jul 18, 2025
Great service!
Jul 8, 2025
Very good
Jul 2, 2025
Very good
Jun 30, 2025
All good
Jun 21, 2025
All good
Jun 21, 2025
Excellent
Jun 20, 2025
Good experience
May 15, 2025
Excellent
May 6, 2025
Thank you
May 3, 2025
Very helpful.
Apr 26, 2025
Excellent care
Apr 23, 2025
Excellent
Apr 23, 2025
Thank you.
Apr 11, 2025
excellent
Apr 1, 2025
Great
Feb 27, 2025
Great experience!
Feb 24, 2025
Excellent
Feb 7, 2025
Great care
Jan 30, 2025
Great provider!
Jan 18, 2025
Very professional
Jan 14, 2025
Great experience
Jan 6, 2025
The service I received as a guest and he was patient with answering all my questions and concerns. Justin is knowledgeable, he's always professional and kind.
Jan 5, 2025
He always listens carefully and helps to make sure I understand instructions and continued future plans
Jan 3, 2025
They took time to explain things to you
Jan 2, 2025
Nicole is always very thorough and welcoming.
Jan 2, 2025
Awesome