Walk-In Care: Mt. Pleasant
4851 E. Pickard Street, Suite 1770
Mt. Pleasant, MI 48858 Directions
4.7 out of 5
685 verified ratings
685 Ratings, 374 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise Walk-In Care: Mt. Pleasant for fast access, professional and friendly clinicians (especially Heather and Kaitlin), clear communication, thorough exams, and compassionate bedside manner. Many note short wait times, efficient testing (x-rays, flu tests), accurate diagnoses, referrals when needed, and effective treatment leading to improvement. A few comments mention variable bedside manner and occasional lack of extra checks unless requested. Overall sentiment is strongly positive and trusting.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Mar 25, 2026
Heather Williams, P.A.-C.
What would you tell family and friends about your experience with this provider?
She used judging tone and doubtful language about why I was prescribed ADHD medication.
Mar 18, 2026
What would you tell family and friends about your experience with this provider?
Heather Williams, and the Walk-in Clinic, are wonderful! I and my husband have had positive experiences at the clinic.
Mar 13, 2026
What would you tell family and friends about your experience with this provider?
Well I actually tell everyone about the walk in clinic. It is the best thing that mid Michigan offers. It is a very efficient program. I love it. The drs there are great
Mar 13, 2026
What would you tell family and friends about your experience with this provider?
If highly recommend them
Mar 12, 2026
What would you tell family and friends about your experience with this provider?
Very good pa
Mar 12, 2026
What would you tell family and friends about your experience with this provider?
Lliked service
Mar 11, 2026
What would you tell family and friends about your experience with this provider?
The office staff and the Doctor was very nice and listened to my concerns.
Mar 8, 2026
What would you tell family and friends about your experience with this provider?
She is wonderful, explains everything to you , very informative, just love her.
Mar 7, 2026
What would you tell family and friends about your experience with this provider?
gave me GOOD advice
Mar 5, 2026
What would you tell family and friends about your experience with this provider?
Very professional and friendly, not in a hurry
Mar 3, 2026
What would you tell family and friends about your experience with this provider?
Would recommend
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
Heather was filling in and that is how I got her. I think she is empathetic, asked Good questions and listen to the answers. She asked questions and listened to answers. I was impressed with her medical abilities and would certainly recommend her to anyone. I would like to follow up with her on the current medical situation. Is she going to be available at the mt pleasant office?
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
Great staff, especially Danielle, she has always been so so helpful. Heather Williams who I have now met twice has been very helpful, listens to my issues and offers calm precise recommendations.
Feb 27, 2026
What would you tell family and friends about your experience with this provider?
They listen to me. Respect my opinion and try to help with my concerns.
Feb 26, 2026
What would you tell family and friends about your experience with this provider?
Courtesy is a plus very kind an professional
Feb 25, 2026
What would you tell family and friends about your experience with this provider?
Heather is an amazing Doctor who is patient and well as kind, asked me the questions about my health and how i was feeling that day and proceeded to tell me what could be wrong
Feb 23, 2026
What would you tell family and friends about your experience with this provider?
Robyn was excellent. She was very helpful and caring of my issue. The MA was also very sweet. 10/10
Feb 22, 2026
What would you tell family and friends about your experience with this provider?
I got a last minute sick visit b/c my primary was unavailable. I had been to the walk in clinic twice and was still feeling very ill and had not slept due to a cough in over a week. When Heather entered the room, she didn't introduce herself or ask me what she could help me with, she started telling me about how her son was sick with a cold and had a bad cough and was miserable too and that he had said crying to her when he would feel better. She said he told her he had to just ride it out. It was clear from the beginning that she was speaking to me like I was a child, like her son. When I went to grab by purse to then leave, she said, "don't you even want me to examine you?" She checked my lungs, but nothing else. She was rude and condescending to me the entire visit and I told her I did not appreciate it. I asked for something else to help receive my cough and when I got to the pharmacy, she had not given me anything for my cough, but for nausea and vomiting.
Feb 21, 2026
What would you tell family and friends about your experience with this provider?
I am most grateful for Mount Pleasant MyMichigan Urgent Care. All of the providers I have encountered there have been knowledgeable, helpful, kind and listened carefully. Heather Wiliams is an excellent addition to this team.
Feb 20, 2026
What would you tell family and friends about your experience with this provider?
They were respectful and nice and know what their doing
Feb 20, 2026
What would you tell family and friends about your experience with this provider?
I have nothing except for the highest regards for the health care I receive.
Feb 19, 2026
What would you tell family and friends about your experience with this provider?
Took my mom to see Heather W as her regular PA was unavailable for an urgent care need. We were very lucky to get in to see her for the new diagnosis of CHF. She diagnosed it and put her on a diuretic that controlled hers s/s very well We saw her again for f/u two weeks later and she again was wonderful and patient w my elderly mother. Too notch care!!!
Feb 18, 2026
What would you tell family and friends about your experience with this provider?
Yes, I would. Very short, wait time, professional staff that helped my issue and listened to my concerns. Very happy with the visit and finally I’m beginning to feel much better.
Feb 18, 2026
What would you tell family and friends about your experience with this provider?
It was out very first time in this office and was pleased.
Feb 13, 2026
What would you tell family and friends about your experience with this provider?
It was a good experiences
Feb 13, 2026
What would you tell family and friends about your experience with this provider?
Heather and team were very friendly and helpful, I would recommend her!
Feb 12, 2026
What would you tell family and friends about your experience with this provider?
good service, did tests including flu which I did not have.
Feb 11, 2026
What would you tell family and friends about your experience with this provider?
Yes, this was a great experience!! We arrived and were brought back into the office in less than one minute after turning in our check in paperwork. Each staff member was SO NICE and helpful! The front desk attendant was quick, our nurse was so thoughtful and knowledgeable, our doctor was patient and really listened to my concerns, even the nurse who was not a part of our appointment was kind and helpful when my little one ran out of the bathroom without me. All in all, everyone was great and provided us care quickly, efficiently, and patiently. We will absolutely be back next time my daughter’s or my own doctor’s office is unavailable. Thank you!!
Feb 11, 2026
What would you tell family and friends about your experience with this provider?
Heather is awesome. Shee explains things very well and is very thorough.
Feb 11, 2026
What would you tell family and friends about your experience with this provider?
Overall what we came in for was visually diagnosed (pink eye) but would've liked to have not had to ask to have his ears and throat checked out while we were there just to make sure there wasn't another issue lingering in the background that hadn't flared up yet.
Feb 9, 2026
What would you tell family and friends about your experience with this provider?
One of the best physicians i have had a pleasure to work with.
Feb 8, 2026
What would you tell family and friends about your experience with this provider?
Very knowledgeable and competent
Feb 8, 2026
Was there anything that you feel was outstanding?
Just feeling very listened to and understood!
Feb 8, 2026
Was there anything that you feel was outstanding?
Time spent with us.
Feb 7, 2026
What would you tell family and friends about your experience with this provider?
This health care provider is worth trying. The PA and office help are very good.
Feb 7, 2026
What would you tell family and friends about your experience with this provider?
She listens to you and gives clear advice and instructions.
Feb 7, 2026
What would you tell family and friends about your experience with this provider?
Great place to receive excellent medical care!
Feb 6, 2026
What would you tell family and friends about your experience with this provider?
Very thorough and considerate.
Feb 5, 2026
What would you tell family and friends about your experience with this provider?
She was very thorough and friendly. I feel like she is really interested in what you have to say .
Feb 4, 2026
What would you tell family and friends about your experience with this provider?
That I felt very comfortable that I felt respected listened to, and in very capable and knowledgeable hands
Feb 2, 2026
What would you tell family and friends about your experience with this provider?
I would not recommend Heather Williams
Jan 31, 2026
What would you tell family and friends about your experience with this provider?
Very caring n concern about my issue . Looked at X-rays with me & discussed them . She also called me at home to give me cray results.
Jan 30, 2026
What would you tell family and friends about your experience with this provider?
Very good!
Jan 30, 2026
What would you tell family and friends about your experience with this provider?
Heather is knowledgeable, professional, and respectful. I would return to have her provide medical advice/treatment in the future. She is fantastic!
Jan 29, 2026
What would you tell family and friends about your experience with this provider?
That she addressed the issue and my concerns
Jan 29, 2026
What would you tell family and friends about your experience with this provider?
It is a good place to go You get in right away.
Jan 28, 2026
What would you tell family and friends about your experience with this provider?
Heather is unusually good at what she does, and I think she is the most qualified person in her position I have had the pleasure of working with in regards to my own health. A gem to be sure!
Jan 28, 2026
What would you tell family and friends about your experience with this provider?
She explains things very well. Seems to have her own agenda. I doubt i would see her again.
Jan 28, 2026
What would you tell family and friends about your experience with this provider?
Heather is a real good provider. I wish she accepted patients.
Jan 28, 2026
What would you tell family and friends about your experience with this provider?
Very perfessional