Walk-In Care: Mt. Pleasant
4851 E. Pickard Street, Suite 1770
Mt. Pleasant, MI 48858 Directions
4.7 out of 5
651 verified ratings
651 Ratings, 356 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise Walk-In Care: Mt. Pleasant for fast access, professional and friendly clinicians (especially Heather and Kaitlin), clear communication, thorough exams, and compassionate bedside manner. Many note short wait times, efficient testing (x-rays, flu tests), accurate diagnoses, referrals when needed, and effective treatment leading to improvement. A few comments mention variable bedside manner and occasional lack of extra checks unless requested. Overall sentiment is strongly positive and trusting.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Aug 1, 2026
Heather Williams, P.A.-C.
Heather Williams is an excellent provider. She listens, answers any questions,she doesn't talk down to you. If you need something clarified she does it. She is a keeper as medical provider.
Jul 30, 2026
My initial meeting with Ms. Williams was very thorough complete and highly professional. Answered all my questions alleviated a lot of my fears and her diagnosis and supplicant help prove to be spot on to helping me. A star in the medical profession.
Jul 30, 2026
What would you tell family and friends about your experience with this provider?
Heather Williams is in outstanding medical professional, as good as I seen in all the years I’ve been going to seek medical help. Thorough, attentive, scrutinizing all factors; knowledgeable, Patient, Reflective are some of the highlights of my Initial meeting with Ms. Williams. I am extremely fortunate to be under her care. I know with her I have the best I can get.
Jul 27, 2026
What would you tell family and friends about your experience with this provider?
Very professional and kind.
Jul 27, 2026
What would you tell family and friends about your experience with this provider?
She is friendly and knowledgeable about medical issues
Jul 26, 2026
What would you tell family and friends about your experience with this provider?
very good
Jul 24, 2026
What would you tell family and friends about your experience with this provider?
Heather Williams listened to my issues with compassion and desire to assist me. She realized my referral to a specialist might take a while so she did some procedures to relieve my pain as I await that appointment.
Jul 24, 2026
What would you tell family and friends about your experience with this provider?
Very knowledgeable and really listened.
Jul 23, 2026
What would you tell family and friends about your experience with this provider?
It was ok. Had to clarify a few thing so it was understood
Jul 23, 2026
What would you tell family and friends about your experience with this provider?
Very friendly people with knowledge regarding my issues.
Jul 22, 2026
What would you tell family and friends about your experience with this provider?
Heather has compassion and understanding. I highly recommend Heather. Im able to see Heather when my physician isn't available. I feel really comfortable with her.
Jul 22, 2026
What would you tell family and friends about your experience with this provider?
She is very good to talk to and u nderstands what you are telling her and is willing to work with you to help solve your health problems,if she isnt able to help will explain the situation so that you understand what is going to be done to help find a solution to answer a question
Jul 21, 2026
What would you tell family and friends about your experience with this provider?
Very quick , i'm giving me answers very friendly
Jul 21, 2026
What would you tell family and friends about your experience with this provider?
I was not able to see my regular Dr. so Dr. William filled in and helped me. I was thankful for that
Jul 15, 2026
What would you tell family and friends about your experience with this provider?
She was very good
Jul 15, 2026
What would you tell family and friends about your experience with this provider?
good place to go. good care fast easy..
Jul 14, 2026
What would you tell family and friends about your experience with this provider?
Prompt caring and kins
Jul 14, 2026
What would you tell family and friends about your experience with this provider?
She was very personable and seemed concern about helping me resolve my issue. I would go see her again.
Jul 11, 2026
What would you tell family and friends about your experience with this provider?
Friendly & knowledge in medicine
Jul 11, 2026
What would you tell family and friends about your experience with this provider?
I got seen at the walk in clinic quickly and efficiently. The staff was very friendly and thorough.
Jul 11, 2026
What would you tell family and friends about your experience with this provider?
This was the first time I was at your Urgent care and was very impressed and have recommended your office to a few people
Jul 11, 2026
What would you tell family and friends about your experience with this provider?
She is excellent
Jul 10, 2026
What would you tell family and friends about your experience with this provider?
Dr. Williams was amazing. I really really liked her. I hope she sticks around
Jul 9, 2026
What would you tell family and friends about your experience with this provider?
The receptionist and nurse were very kind, friendly & helpful. The nurse took care of cleaning the wax from my plugged ears, too. She did a great job. Ms. Williams did not spend much time at all in the room so very hard to rate her completely. Thank you
Jul 9, 2026
What would you tell family and friends about your experience with this provider?
Walk in clinic. Felt my issue was addressed. Appreciated the prompt attention and so far recommended action is helping.
Jul 4, 2026
What would you tell family and friends about your experience with this provider?
I've always received excellent care from Heather. I trust her and know she'll do a great job.
Jul 4, 2026
What would you tell family and friends about your experience with this provider?
Thank you for taking outstanding care of me!
Jul 3, 2026
What would you tell family and friends about your experience with this provider?
Fast. Easy. Competent.
Jul 3, 2026
What would you tell family and friends about your experience with this provider?
Kaitlyn explained everything very well was very caring. Listen to what I had to say. We came up with recommendations to what I was gonna do for my back pain. I would recommend her to all family and friends.
Jul 2, 2026
What would you tell family and friends about your experience with this provider?
i wish the doctors and PA’s would communicate better before my visit and x-ray results are read earlier so i get the information sooner. [Removed portion of review not related to this provider].
Jun 29, 2026
What would you tell family and friends about your experience with this provider?
Very disappointing. Not recommended. Inadequate communication, explanations that lacked meaningful sense, and no effort to provide a path to resolution of complaint or condition.
Jun 28, 2026
What would you tell family and friends about your experience with this provider?
Heather did a very good job. There seems to be a problem however in maintaining and adequate MD employment. Had a couple of appointments canceled due to turnover or lack of MD's. Wanted MD in MyPleasant but none available.. Had to get one in Alma
Jun 27, 2026
What would you tell family and friends about your experience with this provider?
She listened to and answered all my questions and I took her recommendation that I needed to go to the emergency room
Jun 24, 2026
What would you tell family and friends about your experience with this provider?
I would highly recommend her. I give her A++
Jun 22, 2026
What would you tell family and friends about your experience with this provider?
I was so happy to see Heather. She has always felt like a caring family member. She is so helpful & so pleasant to talk to.
Jun 20, 2026
What would you tell family and friends about your experience with this provider?
I wish Kaitlyn had an office. I would definitely go to her as a nurse practitioner. She’s better than the doctor.!
Jun 20, 2026
What would you tell family and friends about your experience with this provider?
They don’t call back with test results for the walk-in clinic.
Jun 20, 2026
Was there anything that you feel was outstanding?
Janine and Heather were outstanding.
Jun 19, 2026
What would you tell family and friends about your experience with this provider?
Excellent service!
Jun 17, 2026
What would you tell family and friends about your experience with this provider?
Took longer than expected to review lab work with patient.
Jun 12, 2026
What would you tell family and friends about your experience with this provider?
Fast, friendly.
Jun 12, 2026
What would you tell family and friends about your experience with this provider?
I was a walk in patient and I was seen in a very short time.
Jun 12, 2026
What would you tell family and friends about your experience with this provider?
Got seen quickly and got a thorough exam
Jun 11, 2026
What would you tell family and friends about your experience with this provider?
Very friendly and helpfull.
Jun 11, 2026
What would you tell family and friends about your experience with this provider?
This was a walk in clinic, I am between doctors right now. Katlin was very knowledgeable and helpful.
Jun 10, 2026
What would you tell family and friends about your experience with this provider?
They made sure I got the help I needed, knowing the pain I had that day. She stressed the importance of knowing that she could only do so much for the pain I was in. So she suggest that I go to the ER. She was right. I appreciate her explaining that to me.
Jun 10, 2026
What would you tell family and friends about your experience with this provider?
Very qualified
Jun 7, 2026
What would you tell family and friends about your experience with this provider?
Very thorough
Jun 7, 2026
What would you tell family and friends about your experience with this provider?
M first time seeing Heather Williams, she was awesome. Asked the right questions and really listened the answers. Worked with me and not at me. Questioned what I was able to do and what I couldn’t. She kept on top of all tests and kept me updated. I would definitely recommend her.
Jun 6, 2026
What would you tell family and friends about your experience with this provider?
Excellent care-Thank you.