Baptist Primary Care - Regency
9090 Regency Square Blvd. North
Jacksonville, FL 32211 Directions
4.8 out of 5
3,409 verified ratings
3,409 Ratings, 1787 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Sep 27, 2025
Manuel Portalatin, MD
Have been seeing Dr Portalatin for 25 yrs. Staff always professional and pleasant. Wonderful front desk staff especially Marta and Gina. Wonderful x-ray tech Liz! Terrific MA’s and nursing staff. Sad to hear Dr P retiring! Will miss him.
Sep 25, 2025
The staff the Doctor. They make you feel like you're at home.
Sep 25, 2025
I'm known there
Sep 25, 2025
Everything
Sep 25, 2025
Friendly Professional Efficient
Sep 24, 2025
Great Patient Care and Service
Sep 24, 2025
Prompt professionals.
Sep 22, 2025
The waiting period is not long. My doctor, Dr Greene is attentive, through and patient.
Sep 22, 2025
Everyone very knowledgeable and helpful in filling out any paperwork.
Thank you
Sep 22, 2025
Short wait time great staff
Sep 22, 2025
Convenient - close to my home
Sep 22, 2025
Convenience, friendliness and caring staff
Sep 21, 2025
Professional
Sep 21, 2025
Everyone is always so nice and so professional and friendly. I am also seen fairly quickly and don’t have to wait hardly at all.
Sep 21, 2025
Very professional.. appointment are always easy and very little wait.. love my Primary Care Dr.
Sep 21, 2025
Dr. Portalatin is so attentive and listens to your concern.
Sep 20, 2025
Quiet, clean, easy to check in and appointments are usually on time.
Sep 20, 2025
Very clean and Professional atmosphere.
Sep 20, 2025
Dr Greene and staff are easy to talk to and want to hear your concerns. They will address all of your concern and make a plan to address them medically
Sep 19, 2025
Excellent
Sep 19, 2025
Caring and compassionate
Sep 18, 2025
Dr. Cronin is amazing!
Sep 18, 2025
Effocient
Sep 18, 2025
The front desk is very professional and friendly. Care by Doctor [last name] and PA Claire is great.
Sep 17, 2025
Dr. Malik listens to me when I voice health problems. And she offers solutions. I find that very refreshing.
Sep 17, 2025
They all good staff and so friendly. 😊
Sep 17, 2025
Friendly staff, always so quick and efficient, the ladies are so understanding and always welcome us with happy faces. My kids love going to any Dr appointment if it’s at their primary care.
Sep 17, 2025
Staff and doctors
Sep 17, 2025
I love Dr. Portalatin. He is the best doctor ever!
Sep 17, 2025
Very professional, all staff I dealt with were great. Dr. Greene was not pushy, very knowledgeable. Time well spent, in and out in 1 hour, and 40 minutes were with Dr. Greene.
Sep 16, 2025
All of the receptionists are very kind and helpful, especially Marta.
Sep 15, 2025
They are on time, and I appreciate that they value my time.
Sep 15, 2025
Service
Sep 15, 2025
Friendliness of the staff, cleanliness of the facility (i.e. rooms and restrooms)
Sep 15, 2025
Great staff. Friendly and efficient.
Sep 15, 2025
The office was clean. Marta was great at checking me in. The tech that brought me back was informative and explained everything perfectly while I was being swabbed for my respiratory panel. My np was fantastic and helped me understand my asthma a little better. Very great experience for a sick appointment I tried to squeeze in on a Friday!
Sep 14, 2025
Dr. Portalatin
Sep 14, 2025
Dr. Joseph Cronin
Sep 13, 2025
I'm very satisfied with the quality of the people in the office, the are so professional with patients and the are so friendly. Waiting room is very clean
Sep 13, 2025
great friendly place
Sep 13, 2025
Near, plenty of parking, easy to get to, everybody super friendly
Sep 13, 2025
Patient rooms have been updated. Very clean.
Sep 13, 2025
Dr Oum is will to listen to every question and answer them. I appreciate that he doesn’t think I’m wasting time with my questions …and he never gives the impression he’s in a hurry to get to the next patent.
Sep 12, 2025
Appointments are usually on time and the staff is kind and helpful.
Sep 12, 2025
Clean, profesional and great Doctors
Sep 11, 2025
customer service
Sep 11, 2025
Love Dr. Portalatin
Sep 11, 2025
Very professional and everyone is nice
Sep 11, 2025
Clean and functional
Sep 10, 2025
Everyone is very friendly, they make you feel comfortable, very helpful, also they answer all of your questions.