Baptist Primary Care - Regency
9090 Regency Square Blvd. North
Jacksonville, FL 32211 Directions
4.8 out of 5
3,832 verified ratings
3,832 Ratings, 2,010 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Dec 27, 2025
Kristina Butler, APRN
Friendly
Dec 26, 2025
My doctor so lovable and professional.I don't know what i'm gonna do when he leaves.
Doctor Portalatin, I'm gonna miss you.
Dec 26, 2025
Very short wait at the Regency location.
Dec 25, 2025
Everything, the staff all have excellent personality adore my nurse and my doctor is true professional...she provides point blank answers to my numerous questions. Dr. Malik is a fantastic personable doctor, always have a wonderful experience on every visit.
Dec 25, 2025
Prompt, friendly, caring and close to home.
Dec 25, 2025
Friendly staff, short waits, a clean environment, and the doctor's thoroughness, empathy, and clear communication, they make me feel valued, listened to, and well-cared for.
Dec 25, 2025
Office staff very helpful and personable. Make my visits very calming
Dec 25, 2025
Very efficient and professional staff wait time a minimall
Dec 24, 2025
Friendly staff
Dec 24, 2025
Peaceful
Dec 24, 2025
Dr Portalatin
Dec 22, 2025
I like everything compared to other office clinic I have been to.
I also like my doctor.
Dec 21, 2025
I have been a patient of Dr. Cronin for nearly 20 years. He is the best primary doctor I have ever had.
Dec 21, 2025
My primary Doctor Cronin is the BEST.
Dec 21, 2025
Everyone is pleasant and appointments are always on time.
Dec 21, 2025
The doctor and the staff.
Dec 21, 2025
I like all of the people who work there, especially Dr. Portalatin.
Dec 21, 2025
I love my doctor. He knows me and listens to my concerns and addresses my Healthcare questions with respect and sincerity. He orders any needed tests and keeps up with reports from specialists. Dr Cronin is the best doctor i have ever had and Baptist is truly blessed to have him as a part of the team!!
Dec 20, 2025
Office was clean and staff was friendly.
Dec 19, 2025
Dr. Cronin is the BEST. He's always patient, transparent gives his patients his undivided attention, understanding and thorough. He is the reason after all these years that I won't look for another primary physician.
Dec 19, 2025
Good people
Dec 19, 2025
very professional and friendly
Dec 18, 2025
Front desk staff very professional!
Dec 18, 2025
Dr. Oum is wonderful and really pays attention! And Kamila, his nurse assistant was very conscientious and attentive.
Dec 18, 2025
The office is friendly and on time for my appointments
Dec 18, 2025
Good doctors and assistants.
Dec 17, 2025
Always professional and helpful
Dec 17, 2025
Dr. Waler
Dec 17, 2025
From the time you check in the staff is courtesy and helpful. You don’t have to wait to long. All questions were answered and I’ve been going there since 2014.
Dec 16, 2025
Clean,staff is polite and Dr. Portalatin is excellent
Dec 15, 2025
the doctor listens to us and seems to care about his patients.
Dec 15, 2025
Appearance and neatness. Also friendly staff and timely care from care from doctor as needed.
Dec 14, 2025
Caring staff
Dec 14, 2025
Dr. Jason Oum
Dec 13, 2025
Love the staff. Love Dr. Waler. Staff is professional, friendly & helpful. Dr. Waler is knowledgeable & warm.
Dec 13, 2025
Office staff is very responsive. Dr. Greene is a fantastic family doctor! He listens with empathy and is very professional!
Dec 12, 2025
Courtesy and quick response, very helpful in answering my questions.
Dec 12, 2025
Convenient to my home. Labs on site. Efficient and friendly staff.
Dec 12, 2025
Everyone is so respectful of you. They are very helpful. Most of all they are very pleasant. They make you feel comfortable.
Dec 11, 2025
Friendly and nice
Dec 11, 2025
Friendliness
Dec 11, 2025
Everyone is so nice and the building is very clean !!!
Dec 10, 2025
Friendly and caring staff, clean environment, experienced and professional doctors.
Dec 10, 2025
friendly people
Dec 8, 2025
The staff is always so helpful and courteous. Dr Greene is AWESOME!!
Dec 8, 2025
The office is clean, and the staff, reception, and medical are friendly and kind.
Dec 8, 2025
Dr Portalatin.
Dec 8, 2025
The staff are professional and welcoming
Dec 8, 2025
Very friendly and caring
Dec 7, 2025
I recently changed family physicians after 25 years. The difference in efficiency in appointment scheduling, billing, communication, checking in, etc. is quite noticeable. I am very impressed with the front staff, nurses, specialists, and doctors. Highly recommended