MyMichigan Primary Care: Sault Ste. Marie (Heritage Building)
560 Osborn Boulevard
Sault Ste. Marie, MI 49783 Directions
4.9 out of 5
1,087 verified ratings
1,087 Ratings, 738 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise compassionate, attentive primary care at MyMichigan Primary Care: Sault Ste. Marie. Providers—especially Dr. Ockenfels, Sara (Sarah) Hill, and Lisa—are described as excellent listeners, knowledgeable, and thorough, with long-term relationships and strong trust. Staff are viewed as friendly and professional. A few comments note difficulty scheduling urgent or same-day appointments by phone. Highlighted clinical actions include ordering X-rays and referrals; one comment credits a provider with saving a life.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Aug 13, 2026
John Ockenfels, D.O.
What would you tell family and friends about your experience with this provider?
Excellent doctor
Aug 12, 2026
What would you tell family and friends about your experience with this provider?
Sara Hill is a wonderful health care provider. Our community is so fortunate to have Sara Hill. She is so kind and compassionate and very thorough in the exam.
Aug 12, 2026
What would you tell family and friends about your experience with this provider?
Yes I would recommend Sarah Hill as she is already helpful and listens to me and recommends what she feels is best for me
Aug 12, 2026
What would you tell family and friends about your experience with this provider?
Sara is very detailed, open and honest. Listens to your needs and explains everything in a way that people with our medical det can understand. She made me feel safe and comfortable and seen. She believed me.
Aug 12, 2026
What would you tell family and friends about your experience with this provider?
Dr. O is the BEST, the hospital should give more respect!! Not very many Drs are like him!!!
Aug 12, 2026
What would you tell family and friends about your experience with this provider?
He takes his time to listen to you.
Aug 10, 2026
What would you tell family and friends about your experience with this provider?
Lisa is an excellent professional. And very friendly. I would recommend her to everyone
Aug 10, 2026
What would you tell family and friends about your experience with this provider?
I think that Sara Hill NP is excellent and I have referred her to my friends and family. They all feel the same way about her. She is very knowledgeable and very professional. She is also very kind. When you are in her office you don’t feel rushed. She makes you feel very comfortable and gives you her undivided attention. She really cares - it is obvious by the complete care that she provides. I am happy to be one of her patients.
Aug 10, 2026
What would you tell family and friends about your experience with this provider?
Dr. O is some you can trust with your well being and I mean just that
Aug 10, 2026
What would you tell family and friends about your experience with this provider?
Always very professional and courteous. I have been a patient of Dr. Okendels since 2004 and have had nothing but positive outcomes.
Aug 9, 2026
What would you tell family and friends about your experience with this provider?
Excellent provider. Very quick getting my prescriptions called in.
Aug 8, 2026
What would you tell family and friends about your experience with this provider?
Very easy to talk to. Knowledgeable and friendly.
Aug 8, 2026
What would you tell family and friends about your experience with this provider?
Excellent service
Aug 8, 2026
What would you tell family and friends about your experience with this provider?
Reception staff very cold and not responsive to phones. Difficult to get anyone on the phone.
Aug 7, 2026
Very professional and caring
Aug 7, 2026
What would you tell family and friends about your experience with this provider?
I felt Lisa was very concerned and interested in what I told her and the rest of the staff. I would definitely recommend this office.
Aug 7, 2026
What would you tell family and friends about your experience with this provider?
Sara is a wonderful provider. I wish there were more like her.
Aug 7, 2026
What would you tell family and friends about your experience with this provider?
That in my experience over the years I've never had a problem getting my scripts renewed or getting an appointment when needed. He and his staff are wonderful
Aug 7, 2026
What would you tell family and friends about your experience with this provider?
Great place to go !!
Aug 6, 2026
What would you tell family and friends about your experience with this provider?
Called and was given an appt asap. Appt was good, very knowledgeable. Given good advice.
Aug 5, 2026
What would you tell family and friends about your experience with this provider?
Excellent overall for this type of issue.
Aug 5, 2026
What would you tell family and friends about your experience with this provider?
She is very good would recommend her
Aug 5, 2026
What would you tell family and friends about your experience with this provider?
I would highly recommend her to anyone who asked about her.
Aug 5, 2026
What would you tell family and friends about your experience with this provider?
Knowledgeable, kind, good listener, respects my concerns
Aug 4, 2026
What would you tell family and friends about your experience with this provider?
This is a rare gem, a kind and Intelligent provider! She was able to run through the list of facility -enforced requirements & yet respected my different approach to Healthcare. I would follow her to another state in order to see her.
Aug 4, 2026
What would you tell family and friends about your experience with this provider?
I tell people that I love Sara , she’s caring and she pays attention to what your concerns are.
Aug 3, 2026
Sara took time, heard me, and gave me respect. She is a Godsend to this practice and to me.
Aug 3, 2026
What would you tell family and friends about your experience with this provider?
She was kind caring listen to my questions answered them so I could understand them couldn’t have asked for somebody better. Everybody in the whole office is wonderful. They don’t treat you like a number. They treat you like a person and I’m so happy for how I was treated every time I’ve gone into the office. Lisa is awesome. Thank you.
Aug 3, 2026
What would you tell family and friends about your experience with this provider?
I feel that I am well taken care of by Lisa and the rest of the members of the office!
Aug 3, 2026
What would you tell family and friends about your experience with this provider?
Sara listened to me. Sara treated me with respect. I have only had 2 visits with her, but if they are the same in the future, I might get over my fear of going to a dr visit. I highly recommend Sara Hill to everyone!!! She is the best!
Aug 3, 2026
What would you tell family and friends about your experience with this provider?
Dr. O’s team and he are great. However the new radiology scheduling process sucks. It’s super slow and makes the patient feel like we’re a burden. To that point we look to other facilities for any scans needed. You’re losing a ton of revenue. However the radiology department has been great. [Removed Personal Patient Identifying Information}
Jul 31, 2026
What would you tell family and friends about your experience with this provider?
Very courteous and professional. Easy to talk to and very attentive to my concerns.
Jul 31, 2026
What would you tell family and friends about your experience with this provider?
Lisa is rated 10 on my list!
Jul 31, 2026
What would you tell family and friends about your experience with this provider?
Lisa is excellent. Would recommend her to anyone.
Jul 31, 2026
What would you tell family and friends about your experience with this provider?
The personal care this office provides is astonishing. Lisa called me personally a couple hours after my appointment to discuss my lab results and encourage me on my weight loss journey. I couldn’t be happier with the care provided
Jul 31, 2026
What would you tell family and friends about your experience with this provider?
Couldn't ask for a better provider!
Jul 31, 2026
What would you tell family and friends about your experience with this provider?
I would highly recommend him
Jul 31, 2026
What would you tell family and friends about your experience with this provider?
Amazing medical provider and staff
Jul 30, 2026
What would you tell family and friends about your experience with this provider?
Very nice Dr. and staff friendly and informative
Jul 30, 2026
What would you tell family and friends about your experience with this provider?
Sara Hill is the best great service and bedside manner
Jul 29, 2026
What would you tell family and friends about your experience with this provider?
A We some
Jul 29, 2026
What would you tell family and friends about your experience with this provider?
[ ] years very pleased
Jul 29, 2026
What would you tell family and friends about your experience with this provider?
He isn’t my regular doctor but I have known or heard about doctor O for many years and he is a true professional.
Jul 29, 2026
What would you tell family and friends about your experience with this provider?
He is a great Dr. Just very hard to get in through the office.
Jul 28, 2026
What would you tell family and friends about your experience with this provider?
That she is a good doctor and I recommend her
Jul 26, 2026
What would you tell family and friends about your experience with this provider?
She is amazing. She is very knowledgeable and patient. She gave me options to help me come to the best solution for my situation. I would highly recommend this office!!
Jul 26, 2026
What would you tell family and friends about your experience with this provider?
Clone him, he is the best Docu
Jul 26, 2026
What would you tell family and friends about your experience with this provider?
Dr. O has been our physician for 30+ years. Always there, and always provides the answers we need. He really cares about our well being.
Jul 26, 2026
What would you tell family and friends about your experience with this provider?
Dr. Ockenfels and his staff were very helpful and courteous.
Jul 25, 2026
What would you tell family and friends about your experience with this provider?
I would recommend her.