MyMichigan Primary Care: Sault Ste. Marie (Heritage Building)
560 Osborn Boulevard
Sault Ste. Marie, MI 49783 Directions
4.9 out of 5
1,009 verified ratings
1,009 Ratings, 685 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise compassionate, attentive primary care at MyMichigan Primary Care: Sault Ste. Marie. Providers—especially Dr. Ockenfels, Sara (Sarah) Hill, and Lisa—are described as excellent listeners, knowledgeable, and thorough, with long-term relationships and strong trust. Staff are viewed as friendly and professional. A few comments note difficulty scheduling urgent or same-day appointments by phone. Highlighted clinical actions include ordering X-rays and referrals; one comment credits a provider with saving a life.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Mar 27, 2026
Sara Hill, F.N.P.-C., M.S.N.
She always listens and takes as much time as needed. Very helpful.and knowledgeable.
Mar 25, 2026
What would you tell family and friends about your experience with this provider?
I love the amazing care team at Heritage. Shout out to Connie who is so attentive.
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
He has listened and done what he can for the arthritis in my knee, I can walk, garden and do things I love because he cared.
Mar 22, 2026
What would you tell family and friends about your experience with this provider?
Great doctor, would recommend !!
Mar 20, 2026
What would you tell family and friends about your experience with this provider?
She is a very good person and provider. Easy to talk to and she listens to all my concerns. I would certainly recommend her.
Mar 20, 2026
What would you tell family and friends about your experience with this provider?
She is wonderful
Mar 18, 2026
What would you tell family and friends about your experience with this provider?
Sara makes you feel that you are the only person in the building , listening and giving you her undivided attention.
Mar 18, 2026
What would you tell family and friends about your experience with this provider?
He always has gone above and beyond to help me out. He has even called me on the weekend to be sure of what we talked about was working.
Mar 17, 2026
Sarah is friendly always knows what she's talking about always has time for you and she really listens she really does care what you have to say she is the best!! Oh and one more thing she doesn't hurt you she lets you take your time
Mar 17, 2026
What would you tell family and friends about your experience with this provider?
I would tell them that she's friendly she listens I mean she really listens to you and she really cares she's the best
Mar 16, 2026
What would you tell family and friends about your experience with this provider?
Knowledgeable and professional
Mar 16, 2026
What would you tell family and friends about your experience with this provider?
I have told them that Sara is the best. She always makes me feel at ease.
Mar 16, 2026
What would you tell family and friends about your experience with this provider?
I would recommend this office
Mar 15, 2026
What would you tell family and friends about your experience with this provider?
I received excellent care it's a good place to go for health care.
Mar 13, 2026
What would you tell family and friends about your experience with this provider?
She is great for a urology. Age is not always a factor. Medications can help. Glad i went to her. She always checks for infections too
Mar 13, 2026
What would you tell family and friends about your experience with this provider?
Very knowledgeable and caring health care provider.
Mar 13, 2026
What would you tell family and friends about your experience with this provider?
He'd very attentive and caring. Totally focused on my health concerns.
Mar 12, 2026
What would you tell family and friends about your experience with this provider?
She’s great!
Mar 12, 2026
What would you tell family and friends about your experience with this provider?
I would strongly recommend her.
Mar 12, 2026
What would you tell family and friends about your experience with this provider?
One of the best
Mar 11, 2026
What would you tell family and friends about your experience with this provider?
I would tell them that if they need someone the take care of their medical problems to see Sara Hill. I think she is as knowledgeable as any doctor. I would definitely recommend that they go to her for their medical needs. She is friendly and very easy to talk too.
Mar 11, 2026
What would you tell family and friends about your experience with this provider?
My dr is really good I was worried till I talked to him a couple times I have alot going on with my health most dr dont know where to start and him and a pair I had in westbranch was the best ❤️ and if u look at my health u will know what im talking about and he is right on it all I can say is Ive worked all over the states had alot of dr and him and ashley from westbranch are good hope midmichigan don't ever lose them
Mar 11, 2026
What would you tell family and friends about your experience with this provider?
Great
Mar 8, 2026
What would you tell family and friends about your experience with this provider?
One I trust and is compassionate,through.
Mar 8, 2026
What would you tell family and friends about your experience with this provider?
A+
Mar 7, 2026
What would you tell family and friends about your experience with this provider?
Sara Hill is extremely compassionate and excellent at her job. She listens closely and answers questions completely. I highly recommend her.
Mar 7, 2026
What would you tell family and friends about your experience with this provider?
I like her!
Mar 7, 2026
What would you tell family and friends about your experience with this provider?
Sara is very personable & collaborative as a provider
Mar 7, 2026
What would you tell family and friends about your experience with this provider?
I was so pleased, I didn't think Doctor 's were giving that type of care anymore.
Mar 6, 2026
What would you tell family and friends about your experience with this provider?
This was the first time I saw Sarah Hills. She was very knowledgeable about my health history. Very understanding and helpful. I would definitely recommend her to family and friends,
Mar 5, 2026
What would you tell family and friends about your experience with this provider?
Sara hill provided me with the most comprehensive exam I have ever had. She is very knowledgeable and skilled. Please Thank her for her service.
Mar 5, 2026
What would you tell family and friends about your experience with this provider?
Sara and the staff were very welcoming and professional during my visit for annual physical. Sara was very knowledgeable about earlier visits over the years. I appreciated her demeanor & information sharing & thoroughness. Very good experience! Already have date for next year’s physical
Mar 5, 2026
What would you tell family and friends about your experience with this provider?
He's good
Mar 4, 2026
What would you tell family and friends about your experience with this provider?
Just the fact that Sara listened and spent time with me.
Mar 3, 2026
What would you tell family and friends about your experience with this provider?
She is a wonderful caring provider!!
Mar 3, 2026
What would you tell family and friends about your experience with this provider?
The office needs to communicate with the doctor better. I have called numerous times and left messages many times trying to get answers from my doctor. Staff never return my phone calls. When I spoke to the doctor about why couldn’t he answer my questions and get back to me and why couldn’t he send my refills through for me his answer was that no one related the message back to him. Very poor communication in the office and it needs to be addressed asap in my opinion. Peoples medical needs are NOT being met when meds are not being sent in. Very disappointing
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
Sara Hill is very good at her job. Listens and responds with insight or advises she will research and get back to you. I've heard it from others and agree 100% with the statement "she makes you feel like you are the only patient she has that day". You don't feel like your herded in and pushed out the other end. She appears to genuinely care, and she probably does.
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
Great!
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
Sara is extremely thorough, knowledgeable and a genuine respectful provider. She listens and is compassionate. I look forward to seeing her.
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
Dr. Ockenfels takes very good care of me and my husband. Unfortunately he does not take new patients at this time. But we do praise him to others of how well we are cared for.
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
He's the Best
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
Nice, listens, all around good doctor.
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
They know that Dr O is the best doctor in Sault Ste Marie because I’ve told them.
Mar 1, 2026
What would you tell family and friends about your experience with this provider?
I had a great appointment with Sara. She was so pleasant, professional, and caring, besides being very knowledgeable. Excellent!
Mar 1, 2026
What would you tell family and friends about your experience with this provider?
Outstanding professional service. I've been going there for 38 years. They always figure out my health care issues and get it resolved. I can't say enough about Sara and Dr. T. when he was there. These folks rock!
Feb 28, 2026
What would you tell family and friends about your experience with this provider?
I have already recommended this office to family and friends who need their services.
Feb 28, 2026
What would you tell family and friends about your experience with this provider?
Sara listens to what I have to say and always tries to find answers to my health questions.
Feb 28, 2026
What would you tell family and friends about your experience with this provider?
I absolutely am very impressed with how much Sara cares about my health. She explains all the answers to questions I have in a language I can understand and that is very important to me. I highly recommend her..
Feb 28, 2026
What would you tell family and friends about your experience with this provider?
I would say if you want a caring and knowledgeable health professional, you can't go wrong. In addition, you are able to contact her online and she will get back to you. She listens and you never get the feeling she wants to get to her next appointment. She listens and tries to understand your concerns.
Feb 28, 2026
What would you tell family and friends about your experience with this provider?
Does a good job.