MyMichigan Primary Care: Sault Ste. Marie (Heritage Building)
560 Osborn Boulevard
Sault Ste. Marie, MI 49783 Directions
4.9 out of 5
1,659 verified ratings
1,659 Ratings, 1,066 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise compassionate, attentive primary care at MyMichigan Primary Care: Sault Ste. Marie. Providers—especially Dr. Ockenfels, Sara (Sarah) Hill, and Lisa—are described as excellent listeners, knowledgeable, and thorough, with long-term relationships and strong trust. Staff are viewed as friendly and professional. A few comments note difficulty scheduling urgent or same-day appointments by phone. Highlighted clinical actions include ordering X-rays and referrals; one comment credits a provider with saving a life.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Oct 12, 2026
Sarah Knust, M.D.
She is very nice. It makes you feel comfortable.
Oct 12, 2026
What would you tell family and friends about your experience with this provider?
Sara Hill is fantastic, she listens well and goes out of her way to help her patients.
Oct 12, 2026
What would you tell family and friends about your experience with this provider?
Dr. John Ockenfels has been with my little family for 6 years before my oldest was born. He was a great pediatrician and family doctor. We all love Dr. Ockenfels and wishes him the best with his retirement
Oct 12, 2026
What would you tell family and friends about your experience with this provider?
I would recommend Dr Knust to anyone.
Oct 12, 2026
What would you tell family and friends about your experience with this provider?
This initial visit webt well. Abagail and her staff showed respect and made me feel comfortable
Oct 12, 2026
What would you tell family and friends about your experience with this provider?
I really appreciate the care I’m receiving. I’d let things go as far as preventative medicine for a long time. I think she’s got a knack for dealing with people like me.
Oct 11, 2026
What would you tell family and friends about your experience with this provider?
This provider Lisa T. Was very helpful to me in my time of need and I appreciate her
Oct 11, 2026
What would you tell family and friends about your experience with this provider?
I have been seeing Sarah Hill for several years now & she is always very professional & good health care provider.
Oct 11, 2026
What would you tell family and friends about your experience with this provider?
I have always been very satisfied with the clinic and with Sara Hill.
Oct 11, 2026
What would you tell family and friends about your experience with this provider?
Dr O is by far the best doctor I have ever had. Very sad he is retiring. Very nice man, super smart, excellent doctor.
Oct 11, 2026
What would you tell family and friends about your experience with this provider?
Dr. Knust is great! She listens, she knows what she's talking about, she has good advice, and she's easy to talk to.
Oct 11, 2026
What would you tell family and friends about your experience with this provider?
Weary good
Oct 11, 2026
What would you tell family and friends about your experience with this provider?
Loved the staff and Abigal
Oct 11, 2026
What would you tell family and friends about your experience with this provider?
This was our first visit but we were very happy with the care we received and are looking forward to working with the office in the future.
Oct 10, 2026
Sarah is great! She knows her stuff! Carefully listens and gives answers.I trust her.
Oct 10, 2026
What would you tell family and friends about your experience with this provider?
Great I don’t like the fact we don’t have many Doctors..My Michigan is not the best and if they are so good where are the Doctors? Not happy with them…I say get Doctors..I want out of this area !!!! No Doctors is horrid..
Oct 10, 2026
What would you tell family and friends about your experience with this provider?
Great experience, felt comfortable the moment she walked in and greeted me. Great personality and friendly while being totally professional at all time. It was obvious that she studied my history and listened to my concerns. I honestly feel like she treated me with total respect as an older patient. Her aide was very nice and did her job professionally. I would 100% recommend Abigail to anyone
Oct 10, 2026
What would you tell family and friends about your experience with this provider?
This was my first appointment with this provider, and I found her to be very pleasant, easy to talk to, and listens to what I am saying. I liked her very much.
Oct 10, 2026
What would you tell family and friends about your experience with this provider?
Abigail Kott is very concerned about her patient's health. She listens very carefully to all you have to say and explains everything in a manner that is very understandable. I definitely recommend Abigail Kott to anyone looking for a Primary Care Provider. She is very thorough and extremely knowledgeable.
Oct 9, 2026
What would you tell family and friends about your experience with this provider?
Easy to talk to an informative.
Oct 9, 2026
What would you tell family and friends about your experience with this provider?
I have recommended Sarah too many of my friends.
Oct 9, 2026
What would you tell family and friends about your experience with this provider?
With Sara Hill I always feel she listens to what I say. She has an answer or has gone to find one.
Oct 9, 2026
What would you tell family and friends about your experience with this provider?
Sara is very approachable. I would not hesitate to discuss anything with her, she listens and is engaged in your concerns. Very knowledgeable.
Oct 9, 2026
What would you tell family and friends about your experience with this provider?
Went to office no appointment with terrible cough with cold. Saw me within an hour & ordered meds Appreciated their servive.
Oct 9, 2026
What would you tell family and friends about your experience with this provider?
Incredibly kind, I felt like the whole staff truly is listening.
Oct 8, 2026
Sara is very caring and takes the time to listen and get to know you.
Oct 7, 2026
What would you tell family and friends about your experience with this provider?
The best
Oct 5, 2026
What would you tell family and friends about your experience with this provider?
I love Sara, she is so caring and thoughtful.
Oct 5, 2026
What would you tell family and friends about your experience with this provider?
Dr O is the best if the best!!!
Oct 2, 2026
What would you tell family and friends about your experience with this provider?
It’s very friendly and kind. I’m grateful it’s close in distance. I hope they can hire more doctors.
Sep 30, 2026
What would you tell family and friends about your experience with this provider?
Received excellent care
Sep 30, 2026
What would you tell family and friends about your experience with this provider?
Sara is an excellent medical provider. She takes her time when I am in for appointments. She is easy to text and is prompt on taking care of issues that come up with my prescription provider. I have been seeing Sara for years and will continue to. She also discovered a very serious health condition when I thought it was something else.
Sep 30, 2026
What would you tell family and friends about your experience with this provider?
He is a wonderful Doctor. He listens patiently and answers all questions. He is respectful and tries to accommodate to my needs. We need more doctors like him, willing to help as much as they can as soon as possible.
Sep 30, 2026
What would you tell family and friends about your experience with this provider?
Im going to miss you Dr. Ockenfels. Truly one of a kind, and the best in the business.
Sep 30, 2026
What would you tell family and friends about your experience with this provider?
Very thorough and listens to concerns, orders any necessary testing and updates in an appropriate timeframe. Very patient with young children.
Sep 30, 2026
What would you tell family and friends about your experience with this provider?
Dr. O. Is great and is retiring. I will miss him and his expertise immensely, and wish him well in his new adventures.
Sep 30, 2026
What would you tell family and friends about your experience with this provider?
Always patient and understanding, he listens to all our concerns and updates quickly about results. We love doctor ockenfels!
Sep 30, 2026
What would you tell family and friends about your experience with this provider?
Dr. Ockenfels is an amazing doctor and great at what he does. He goes above and beyond to help.
Sep 30, 2026
What would you tell family and friends about your experience with this provider?
Dr Knust and her staff are very helpful and caring!
Sep 29, 2026
What would you tell family and friends about your experience with this provider?
The care I received from Ms Kott was excellent. It is always a positive experience to visit there.
Sep 29, 2026
What would you tell family and friends about your experience with this provider?
I would refer her to anyone
Sep 28, 2026
She is very friendly and listens to you. You do not feel rushed.
Sep 28, 2026
What would you tell family and friends about your experience with this provider?
Sarah is awesome and so was her Nurse.
Sep 28, 2026
What would you tell family and friends about your experience with this provider?
Dr. O is the first doctor in [AGE] years thar heard me and helped me. Dr. O has exceeded my expectations. A true caring bedside manor and so knowledgeable. Thank you for giving our community such a good man. When Dr. O retires, I hope he is replaced with another quality doctor that will stay in our area. Thank you
Sep 28, 2026
What would you tell family and friends about your experience with this provider?
I would tell them that he is the best and he is the one to see along with his staff. I will definitely miss him. I wish him the best with his retirement. Thanks for everything you have done.
Sep 28, 2026
What would you tell family and friends about your experience with this provider?
Dr. Knust is friendly and makes you feel comfortable. You don’t feel rushed when seeing her
Sep 28, 2026
What would you tell family and friends about your experience with this provider?
She's nice! Worked with me to get my prescription
Sep 28, 2026
What would you tell family and friends about your experience with this provider?
Knowledgeable, open to communicate, authentic, responsive. Extremely consistent in consideration and care.
Sep 28, 2026
What would you tell family and friends about your experience with this provider?
We seemed to be on the same page right from the start. Felt very comfortable.
Sep 28, 2026
What would you tell family and friends about your experience with this provider?
She's very nice and caring