MyMichigan Primary Care: Sault Ste. Marie (Heritage Building)
560 Osborn Boulevard
Sault Ste. Marie, MI 49783 Directions
4.9 out of 5
1,227 verified ratings
1,227 Ratings, 844 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise compassionate, attentive primary care at MyMichigan Primary Care: Sault Ste. Marie. Providers—especially Dr. Ockenfels, Sara (Sarah) Hill, and Lisa—are described as excellent listeners, knowledgeable, and thorough, with long-term relationships and strong trust. Staff are viewed as friendly and professional. A few comments note difficulty scheduling urgent or same-day appointments by phone. Highlighted clinical actions include ordering X-rays and referrals; one comment credits a provider with saving a life.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Mar 17, 2026
Sara Hill, F.N.P.-C., M.S.N.
Sarah is friendly always knows what she's talking about always has time for you and she really listens she really does care what you have to say she is the best!! Oh and one more thing she doesn't hurt you she lets you take your time
Mar 4, 2026
What would you tell family and friends about your experience with this provider?
Just the fact that Sara listened and spent time with me.
Mar 3, 2026
What would you tell family and friends about your experience with this provider?
She is a wonderful caring provider!!
Mar 3, 2026
What would you tell family and friends about your experience with this provider?
The office needs to communicate with the doctor better. I have called numerous times and left messages many times trying to get answers from my doctor. Staff never return my phone calls. When I spoke to the doctor about why couldn’t he answer my questions and get back to me and why couldn’t he send my refills through for me his answer was that no one related the message back to him. Very poor communication in the office and it needs to be addressed asap in my opinion. Peoples medical needs are NOT being met when meds are not being sent in. Very disappointing
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
Sara Hill is very good at her job. Listens and responds with insight or advises she will research and get back to you. I've heard it from others and agree 100% with the statement "she makes you feel like you are the only patient she has that day". You don't feel like your herded in and pushed out the other end. She appears to genuinely care, and she probably does.
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
Great!
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
Sara is extremely thorough, knowledgeable and a genuine respectful provider. She listens and is compassionate. I look forward to seeing her.
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
Dr. Ockenfels takes very good care of me and my husband. Unfortunately he does not take new patients at this time. But we do praise him to others of how well we are cared for.
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
He's the Best
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
Nice, listens, all around good doctor.
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
They know that Dr O is the best doctor in Sault Ste Marie because I’ve told them.
Mar 1, 2026
What would you tell family and friends about your experience with this provider?
I had a great appointment with Sara. She was so pleasant, professional, and caring, besides being very knowledgeable. Excellent!
Feb 28, 2026
What would you tell family and friends about your experience with this provider?
I have already recommended this office to family and friends who need their services.
Feb 28, 2026
What would you tell family and friends about your experience with this provider?
Sara listens to what I have to say and always tries to find answers to my health questions.
Feb 28, 2026
What would you tell family and friends about your experience with this provider?
I absolutely am very impressed with how much Sara cares about my health. She explains all the answers to questions I have in a language I can understand and that is very important to me. I highly recommend her..
Feb 28, 2026
What would you tell family and friends about your experience with this provider?
I would say if you want a caring and knowledgeable health professional, you can't go wrong. In addition, you are able to contact her online and she will get back to you. She listens and you never get the feeling she wants to get to her next appointment. She listens and tries to understand your concerns.
Feb 28, 2026
What would you tell family and friends about your experience with this provider?
Does a good job.
Feb 27, 2026
What would you tell family and friends about your experience with this provider?
Excellent
Feb 25, 2026
What would you tell family and friends about your experience with this provider?
Sara hill is very competent and very nice
Feb 22, 2026
What would you tell family and friends about your experience with this provider?
That Sara Hill is an excellent doctor and her nurse is wonderful too. They care about your health and look to fix whatever problems or concern I have. Would recommend her to others.
Feb 21, 2026
What would you tell family and friends about your experience with this provider?
Sarah is doing a great job
Feb 21, 2026
What would you tell family and friends about your experience with this provider?
Office needs more staff to be able to answer calls as they come to the office with less hold time. The individuals and providers there are fantastic, but not being able to speak with a human on the phone to arrange care is not comforting and relying on a message is not confidence inducing even with automated follow up. Unfortunately, due to the lack of providers it has also been difficult to get an appointment for other care needs beyond my yearly physical.
Feb 21, 2026
What would you tell family and friends about your experience with this provider?
highly recommended
Feb 20, 2026
What would you tell family and friends about your experience with this provider?
He is the best.
Feb 19, 2026
What would you tell family and friends about your experience with this provider?
Sara Hill is a good& very professional person to see if we need female visits done.
Feb 19, 2026
What would you tell family and friends about your experience with this provider?
I find Sara Hill excellent to work with. She listens to my concerns, orders tests or further evaluation, a follows up quickly.
Feb 18, 2026
What would you tell family and friends about your experience with this provider?
I felt that Sarah listened and heard everything I had to say.
Feb 18, 2026
What would you tell family and friends about your experience with this provider?
Excellent care
Feb 18, 2026
What would you tell family and friends about your experience with this provider?
Compassionate and understanding
Feb 18, 2026
What would you tell family and friends about your experience with this provider?
Dr Ockenfels has been my doctor for many years and I find him very professional and very friendly. I highly recommend him.
Feb 16, 2026
What would you tell family and friends about your experience with this provider?
I have had Dr Ockenfels for over 30 + years as a PC provider, both my family and mine. I could not ask for better care. One of the best for sure!!
Feb 16, 2026
What would you tell family and friends about your experience with this provider?
I WOULD RECOMMEND DR. OCKENFELS TO ANYONE LOOKING FOR A FAMILY OR PERSONAL DOCTOR.
Feb 16, 2026
What would you tell family and friends about your experience with this provider?
He is the best. He cares .
Feb 13, 2026
What would you tell family and friends about your experience with this provider?
Sarah Hill is amazing!
Feb 13, 2026
What would you tell family and friends about your experience with this provider?
She is awsome,listen to all i said
Feb 12, 2026
Lisa has always been aware of options available and if I would need another option. I am very satisfied with her service as I have been under alot of services in my life. Thank you Lisa.
Feb 12, 2026
What would you tell family and friends about your experience with this provider?
The service I received from Dr Howard's office is good enough I recommend their services to any family and friends that might need their type of service.
Feb 12, 2026
What would you tell family and friends about your experience with this provider?
Sara Hill is great
Feb 12, 2026
What would you tell family and friends about your experience with this provider?
Sarah and her staff are wonderful kind and caring. I am very happy with the care I have gotten !
Feb 12, 2026
What would you tell family and friends about your experience with this provider?
In my 30+ years of experience with Dr. Ockenfels, he has always made me feel that all aspects of my health and well-being are very important to him. I have never been disappointed.
Feb 12, 2026
What would you tell family and friends about your experience with this provider?
Caring, knowledgeable doctor.... He's the best.
Feb 11, 2026
What would you tell family and friends about your experience with this provider?
Dr O was a kind and caring man. I’d definitely recommend him
Feb 11, 2026
What would you tell family and friends about your experience with this provider?
Yearly appointment is scheduled on time. Told to go to walk in clinic with same day or next day urgent appointments. I have never been able to get in to the office for urgent visits. Follow up ER appointments were scheduled way after the period that I needed to be seen.
Feb 8, 2026
What would you tell family and friends about your experience with this provider?
He is the best dr that i have went to. He tries to get u un asap when needed. He listens to what ever you need to talk about. I would recommend him to anyone.
Feb 7, 2026
What would you tell family and friends about your experience with this provider?
Wonderful
Feb 7, 2026
What would you tell family and friends about your experience with this provider?
I really like her and I'm happy I can go to her . She's nice, listens, and understand
Feb 7, 2026
What would you tell family and friends about your experience with this provider?
Sara is awesome, she is a good listener. She cares about my needs. I like that she cares about my opinions and concerns.
Feb 7, 2026
What would you tell family and friends about your experience with this provider?
Dr Ockenfels is awesome. Since MyMichigan took over the way the office is run it has become more business oriented and less of a small town atmosphere. Doctors, nurse practioners/physician assistants have left the practice. Unfortunately the replacement of these providers is not fully happening. I have been a patient at this office for over 35 years and at my last visit on [DATE] the only staff I recognized and knew was Dr. Ockenfels. Finally, patients used to be able to have lab orders and xrays performed at the office and this is no longer a service that is provided. MyMichigan in my opinion is putting an importance on the business and not the patient.
Feb 5, 2026
What would you tell family and friends about your experience with this provider?
She is excellent at her job .
Feb 5, 2026
What would you tell family and friends about your experience with this provider?
Sara is an excellent NP and is a kind courteous person. Listens, takes notes and if necessary takes steps to help you any way she can.