MyMichigan Family & Internal Medicine & Pediatrics: West Branch
MyMichigan Health Park West Branch
335 E. Houghton Avenue
West Branch, MI 48661 Directions
4.8 out of 5
2,166 verified ratings
2,166 Ratings, 1,305 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise MyMichigan Family & Internal Medicine & Pediatrics: West Branch for caring, knowledgeable, and attentive providers who listen, include patients in decisions, and provide thorough, proactive care. Staff are described as friendly and professional; many recommend the practice and credit providers with important diagnoses and improved health. A few comments note scheduling and communication issues with the larger MyMichigan system. Overall sentiment is strongly positive toward individual clinicians and care quality.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Oct 26, 2026
Shelby Miller, F.N.P.-B.C., M.S.N.
Excellent care
Oct 23, 2026
Excellent, I went to the office expecting to have a sinus infection. Ashley highly suggested a chest ex-ray. It was determined that I had Pneumonia. Antibiotics were adjusted.
Oct 12, 2026
What would you tell family and friends about your experience with this provider?
Really liked the service I received. She is a wonderful person.
Oct 11, 2026
What would you tell family and friends about your experience with this provider?
Much more informative and listens better than any doctor I’ve had previously
Oct 11, 2026
What would you tell family and friends about your experience with this provider?
Last visit was cute short for some, unknown, reason. It was only partly done, with my concerns. I'm not happy.
Oct 11, 2026
What would you tell family and friends about your experience with this provider?
Rebecca is a very kind, caring & respectful person! She takes an active inerest in me as her patient so she listens very carefully to what I'm telling her. She has returned to my room to ask further questions to clarify and to ensure that she & I are on the "same page." Thank you!!
Oct 11, 2026
What would you tell family and friends about your experience with this provider?
Very happy with the care that is received by Ashley, we wish we would have found her a long time ago!
Oct 10, 2026
What would you tell family and friends about your experience with this provider?
Very compassionate care
Oct 10, 2026
What would you tell family and friends about your experience with this provider?
I would not hesitate to have her provide health care
Oct 10, 2026
What would you tell family and friends about your experience with this provider?
I would recommend her 100%. I just started coming there and felt super comfortable. She listens and explains. I’m glad I found her. All of the staff I have met are very nice.
Oct 9, 2026
What would you tell family and friends about your experience with this provider?
Good
Oct 9, 2026
What would you tell family and friends about your experience with this provider?
That i get the respect and understanding to all of my concerns about my health and figure out whats the matter and go from there.
Oct 9, 2026
What would you tell family and friends about your experience with this provider?
Helpful dialogue
Oct 9, 2026
What would you tell family and friends about your experience with this provider?
Great doctor that listens and is always putting patient care ahead of anything!! The staff is very courteous to take care of me.
Oct 9, 2026
What would you tell family and friends about your experience with this provider?
Ashley listened to my questions and concerns. She willingly explained things and was very thorough.
Oct 9, 2026
What would you tell family and friends about your experience with this provider?
Excellent service is performed here!
Oct 9, 2026
What would you tell family and friends about your experience with this provider?
I have told both family and friends that Ashley is a great NP and 2 of them are now patients of hers (including my Dad)
Oct 9, 2026
What would you tell family and friends about your experience with this provider?
Ashley Alvord is a caring and professional care giver. She listens and does everything in her authority to give you the care you need, or refer you to the care provider that can.
Oct 9, 2026
What would you tell family and friends about your experience with this provider?
She is a wonderful woman and her staff is always polite and helpful. We recommend her often
Oct 8, 2026
What would you tell family and friends about your experience with this provider?
That they cared and were concerned about your health
Oct 8, 2026
What would you tell family and friends about your experience with this provider?
Rebekah is an outstanding medical care provider.. She always patiently listens to my concerns (even if I'm frustrated or, with all my "patient's wisdom," I'm sure what we should do next) Then she clearly explains what is going on and her suggestion for a good plan (if different then mine) Her explanations are always thorough, on-point and easy to understand. Her suggestions for solutions are always excellent. She always treats me respectfully and courteously. Her "touch" is gentle - very important with sore ears!
Oct 8, 2026
What would you tell family and friends about your experience with this provider?
I would and have recommended others for medical care from Ashley. Although the office is often very busy I am never rushed in my appointments. Ashley practices the skill of listening into the translation of listening to understanding of medical conditions. Consideration is always given for medical issues and very importantly the selection of best next steps is always completed. A clear plan for both short term and future care is always clearly outlined.
Oct 7, 2026
What would you tell family and friends about your experience with this provider?
Excellent
Oct 5, 2026
What would you tell family and friends about your experience with this provider?
I trust this provider and would recommend them to anyone.
Oct 5, 2026
What would you tell family and friends about your experience with this provider?
She is helpful and respectful and kind.
Oct 5, 2026
What would you tell family and friends about your experience with this provider?
Excellent service
Oct 4, 2026
What would you tell family and friends about your experience with this provider?
Excellent treatment.
Oct 4, 2026
What would you tell family and friends about your experience with this provider?
Excellant
Oct 2, 2026
Dr.Anne was very thorough, and was a good listener and communicator. She offered additional insight on my medical issues.
As this was my first visit, I was very impressed, and feel assured I will be in good hands.
Oct 2, 2026
What would you tell family and friends about your experience with this provider?
Friendly & competent
Oct 2, 2026
What would you tell family and friends about your experience with this provider?
Very good !!!
Oct 2, 2026
What would you tell family and friends about your experience with this provider?
I am completely satisfied with Ashley and her staff. Professional and friendly people every time.
Oct 2, 2026
What would you tell family and friends about your experience with this provider?
Kind and courteous recommend highly
Sep 30, 2026
What would you tell family and friends about your experience with this provider?
Knowledgeable, helpful, friendly team from initial contact through follow-up
Sep 30, 2026
What would you tell family and friends about your experience with this provider?
That I am satisfied with the help i have received.
Sep 30, 2026
What would you tell family and friends about your experience with this provider?
Ashley is awesome. She explains things well, asks lots of questions, makes sure i understand what she tells me and makes sure I get the care I need asap.
Sep 30, 2026
What would you tell family and friends about your experience with this provider?
Ashley and her staff are very friendly, always have time to listen to my concerns.
Sep 30, 2026
What would you tell family and friends about your experience with this provider?
She is the absolute best!
Sep 30, 2026
What would you tell family and friends about your experience with this provider?
Very professional and caring.
Sep 30, 2026
What would you tell family and friends about your experience with this provider?
Very nice and understanding Doctor. Took tome to listen to me and explain whst was going on with med
Sep 28, 2026
What would you tell family and friends about your experience with this provider?
Yes. My experience has been good. Everyone is very professional.
Sep 28, 2026
What would you tell family and friends about your experience with this provider?
She is excellent. Warm and engaging. Caring
Sep 27, 2026
What would you tell family and friends about your experience with this provider?
exceptional service no complaints
Sep 26, 2026
What would you tell family and friends about your experience with this provider?
Professional!
Sep 26, 2026
What would you tell family and friends about your experience with this provider?
That everyone is very courteous and they listen
Sep 26, 2026
What would you tell family and friends about your experience with this provider?
That she is a very good doctor and she listens, makes good suggestions and cares! She always has a wonderful smile and is very positive!
Sep 26, 2026
What would you tell family and friends about your experience with this provider?
Thoughtful, attentive, professional and patient. Dr Anne was very thorough and knowledgeable.
Sep 25, 2026
Cares about my health.
Sep 25, 2026
What would you tell family and friends about your experience with this provider?
They are very professional and they listen to you. It seems like they really care about you and what you're going through.
Sep 25, 2026
What would you tell family and friends about your experience with this provider?
She cares about you and is respectful. Very easy to talk to you about anything that may concern you. She’s a 10 in my book.