MyMichigan Family & Internal Medicine & Pediatrics: West Branch
MyMichigan Health Park West Branch
335 E. Houghton Avenue
West Branch, MI 48661 Directions
4.8 out of 5
2,592 verified ratings
2,592 Ratings, 1,662 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise MyMichigan Family & Internal Medicine & Pediatrics: West Branch for caring, knowledgeable, and attentive providers who listen, include patients in decisions, and provide thorough, proactive care. Staff are described as friendly and professional; many recommend the practice and credit providers with important diagnoses and improved health. A few comments note scheduling and communication issues with the larger MyMichigan system. Overall sentiment is strongly positive toward individual clinicians and care quality.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Mar 11, 2026
Nicole Zimmer, M.D.
What would you tell family and friends about your experience with this provider?
Office staff and doctor are kind, caring, offer explanations
Mar 11, 2026
What would you tell family and friends about your experience with this provider?
Good , friendly staff , Beautiful new facilities !
Mar 11, 2026
What would you tell family and friends about your experience with this provider?
Ashley Alvord is the best. She knows my health and mental issues,so when she enter my room she checks my mood and always stimulates a positive with me. I don't want any other Docotor or PA.
Mar 10, 2026
What would you tell family and friends about your experience with this provider?
Excellent
Mar 10, 2026
What would you tell family and friends about your experience with this provider?
I've never had an issue with her. She actually listens to what you need, or are experiencing and tries to find a solution with you for the issue. And her office is good about getting back to you in a timely manner if you leave any messages for her about meds or follow-up care.
Mar 10, 2026
What would you tell family and friends about your experience with this provider?
She is professional, listen to me before asking questions. Gave her advice and offered a path forward. It was a good experience.
Mar 10, 2026
What would you tell family and friends about your experience with this provider?
She is a first doctor and shows compassion and empathy for her patients.
Mar 10, 2026
What would you tell family and friends about your experience with this provider?
Very compassionate, good listener, knowlegeable
Mar 9, 2026
What would you tell family and friends about your experience with this provider?
Excellent
Mar 6, 2026
What would you tell family and friends about your experience with this provider?
Good experience
Mar 4, 2026
What would you tell family and friends about your experience with this provider?
I would tell them that I would go again and would recommend Shelby to them .
Mar 4, 2026
What would you tell family and friends about your experience with this provider?
I always have the utmost respect and love from this provider every time I scheduled an appointment here
Mar 4, 2026
What would you tell family and friends about your experience with this provider?
Always listens to what you have to say . Is very knowledgeable about my symptoms and health problems and explains everything and discussed all the options of treatment and medications.
Mar 4, 2026
What would you tell family and friends about your experience with this provider?
I have referred multiple friends and family members to Ashley. I am [AGE] years old and work in [OCCUPATION]. I've called on hundreds of providers and she is by far one of the most knowledgeable, caring, professional providers I have had the pleasure of working with and being cared for. My first visit made me cry afterward, because I felt like I finally found someone who would listen to me. She's fabulous.
Mar 4, 2026
What would you tell family and friends about your experience with this provider?
Ashley has the knowledge of all medical procedures if she don’t she will get the answer asap, She is easy to talk too and listen to your medical problems. Most of all she always comes in with a smile.
Mar 4, 2026
What would you tell family and friends about your experience with this provider?
Excellent!! Love her.🙏❤️
Mar 4, 2026
What would you tell family and friends about your experience with this provider?
The best I've had
Mar 3, 2026
What would you tell family and friends about your experience with this provider?
I have recommended Ashley to others. I think she’s excellent as our other staff members. My frustration is when the lab is closed with a note on the door and I can’t get my blood work done when I’ve driven over from East Tawas. I also have endless difficulty with a patient portal. These complaints have nothing to do with Ashley who again I think is wonderful!
Mar 3, 2026
What would you tell family and friends about your experience with this provider?
I have told my family & friends what a wonderful doctor she is. My husband will go see her also. She is always listening to what I have to say and follow through with the things I need or she will find out what & why things are happening. I will be her patient for as long as she'll have me. Thank you Dr. Ashley for all you do.
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
Nicole and her staff are amazing
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
Very satisfying very excellent care and health from the staff and doctor at this facility I would recommend it to anybody
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
Dr Zimmer is a great doctor
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
I am a new patient and very pleased with Rebekah and her staff. Friendly and professional.
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
Truthfully I was skeptical about a PA but Ashley eased my concerns immediately. She’s very knowledgeable, personable and makes me feel at ease to ask questions
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
Yes, always rave as to how wonderful my experiences with Ashley's office are.
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
She is very caring and is genuinely concerned about all of your needs and concerns. My husband and I are very sad that she is leaving. You are losing a very good doctor.
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
Asma Saboor has been the best doctor I have ever seen. She is very knowledgeable and compassionate and professional doctor. I wish her the best in her life career change. Good luck little mommy. I will really miss you. Thank you for all you have done for me. [NAME]
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
I ask for a primary care doctor and seen me right away and addressed my concerns immediately.
Feb 28, 2026
I recently moved to the area and was concerned about being established with a new doctor's office. Ashley was very welcoming and I felt like I have known her for years. She listens to my concerns, and provides results. Highly recommend her!
Feb 28, 2026
What would you tell family and friends about your experience with this provider?
Rebecca Dunn and her staff are excellent!
Feb 28, 2026
What would you tell family and friends about your experience with this provider?
She was very thoughtful and knowledgeable had a great visit
Feb 28, 2026
What would you tell family and friends about your experience with this provider?
Highly recommend this office and Ashley.
Feb 28, 2026
What would you tell family and friends about your experience with this provider?
Great! Ashley is very caring. Staff is also wonderful!
Feb 28, 2026
What would you tell family and friends about your experience with this provider?
She listens and helps immensely !
Feb 28, 2026
What would you tell family and friends about your experience with this provider?
She was great
Feb 27, 2026
What would you tell family and friends about your experience with this provider?
They are very nice and helpful 😊
Feb 27, 2026
What would you tell family and friends about your experience with this provider?
Very happy with Dr Zimmer and her staff
Feb 27, 2026
What would you tell family and friends about your experience with this provider?
I always receive the best care and they meet and exceed my expectations. I am very happy with the care I receive.
Feb 27, 2026
What would you tell family and friends about your experience with this provider?
Ashley is always on time, knowledgeable and orders what is needed
Feb 27, 2026
What would you tell family and friends about your experience with this provider?
I have the best Dr. She is compassionate, thoughtful and understanding of your needs.
Feb 27, 2026
What would you tell family and friends about your experience with this provider?
That I receive excellent care at Westbranch And would recommend them to anyone .
Feb 27, 2026
What would you tell family and friends about your experience with this provider?
Recommend Dr Verma to friends and family
Feb 27, 2026
What would you tell family and friends about your experience with this provider?
She is quick with the appointment. She looks at the computer more than at the patient. She is dismissive with thoughts and opinions.
Feb 26, 2026
What would you tell family and friends about your experience with this provider?
Very professional and friendly
Feb 25, 2026
Was so happy found Dr. Who really cares and tells you what you have todo to help care for self.
Feb 25, 2026
What would you tell family and friends about your experience with this provider?
Very good . Staff was very helpful
Feb 25, 2026
What would you tell family and friends about your experience with this provider?
Recommended
Feb 25, 2026
What would you tell family and friends about your experience with this provider?
Dr. Zimmer is professional, kind and friendly. She is always willing to answer questions!
Feb 25, 2026
What would you tell family and friends about your experience with this provider?
Very satisfied
Feb 25, 2026
What would you tell family and friends about your experience with this provider?
Excellent care and customer service from the moment you walk in the door until you walk out!!