MyMichigan Family & Internal Medicine & Pediatrics: West Branch
MyMichigan Health Park West Branch
335 E. Houghton Avenue
West Branch, MI 48661 Directions
4.8 out of 5
1,996 verified ratings
1,996 Ratings, 1,246 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise MyMichigan Family & Internal Medicine & Pediatrics: West Branch for caring, knowledgeable, and attentive providers who listen, include patients in decisions, and provide thorough, proactive care. Staff are described as friendly and professional; many recommend the practice and credit providers with important diagnoses and improved health. A few comments note scheduling and communication issues with the larger MyMichigan system. Overall sentiment is strongly positive toward individual clinicians and care quality.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Jul 10, 2026
Rebekah Dunn, P.A.-C.
Always professional, informative and friendly. Awesome staff too!
Jul 1, 2026
What would you tell family and friends about your experience with this provider?
Great place to get taken care of.
Jun 30, 2026
What would you tell family and friends about your experience with this provider?
I am very pleased to have Dr Zimmer as my PCP. She has all the qualities one would look for.
Jun 29, 2026
What would you tell family and friends about your experience with this provider?
I am very pleased and happy with her
Jun 29, 2026
What would you tell family and friends about your experience with this provider?
Dr Anne is awesome! She explains things very well and understands what I am experiencing. I wouldn’t trade her for anything.
Jun 28, 2026
He has been really excellent to me she always listens to what I have to say
Jun 28, 2026
What would you tell family and friends about your experience with this provider?
Ashley listened to my complaints about how severe my injury was and how bad the pain was. She looked at my history and bloodwork to determine how she could best help me. She prescribed Motrin for the inflammation and it really helped . She was very kind and professional.
Jun 28, 2026
What would you tell family and friends about your experience with this provider?
It's a really good place to go they are really good to you and they respect you
Jun 27, 2026
What would you tell family and friends about your experience with this provider?
That she actually listens to you, then comes up with a plan ans explains it all very well for me
Jun 27, 2026
What would you tell family and friends about your experience with this provider?
Shes the best, several friends go to Ashley now.
Jun 26, 2026
What would you tell family and friends about your experience with this provider?
The provider is fine, it’s the My Michigan System. Impossible to get in in a timely manner, will not coordinate care makes you come back for frequent checks. It is unacceptable to make a patient wait two months before they can start physical therapy for their back. There should be more doctors and nurse practitioners available to me in the health park I should not have to fight for an appointment the way I do. And this all falls on My Michigan. This is not the doctors. This is the people running My michigan I have worked [OCCUPATION] my whole career and I know what games you’re playing you are billing my insurance repeatedly with all of these visits so that you can stay in the black and not caring about my budget my time or my Health.
Jun 26, 2026
What would you tell family and friends about your experience with this provider?
Ashley has always been understanding and compassionate. Always has great advice and willing to listen to what I have to say.
Jun 26, 2026
What would you tell family and friends about your experience with this provider?
Listened and explained fully! Friendly, caring and supportive
Jun 26, 2026
What would you tell family and friends about your experience with this provider?
good medical care and office staff. I have recommended this office to collegues.
Jun 26, 2026
What would you tell family and friends about your experience with this provider?
Full comprehensive medical care. Even when I was not the most cooperative, she stuck by and encouraged me to seek proper care.
Jun 26, 2026
Ashley was very understanding and willing to listen to my concerns. I am glad that I have her since moving into the area . No better.
Jun 25, 2026
What would you tell family and friends about your experience with this provider?
Ashley and her staff have always taken great care of my needs…wouldn’t want to see anyone else… really appreciate everyone in the facility
Jun 24, 2026
What would you tell family and friends about your experience with this provider?
Shelby always listens and comes up with a plan that works for me
Jun 24, 2026
What would you tell family and friends about your experience with this provider?
Dr. Zimmer seems to be caring and compassionate and handles appointments in a professional way.
Jun 24, 2026
What would you tell family and friends about your experience with this provider?
Everyone at the facility was friendly and professional. When discussing our health care with family and friends we always say we get excellent care from Nicole and all of the staff.
Jun 24, 2026
What would you tell family and friends about your experience with this provider?
She the best
Jun 24, 2026
What would you tell family and friends about your experience with this provider?
Great service, respect, and friendly.
Jun 24, 2026
What would you tell family and friends about your experience with this provider?
Ashley was friendly, listened, and professional. Was educated and explained things how I could understand., even at the end of the appointment, she had a plan. Thank you.
Jun 24, 2026
What would you tell family and friends about your experience with this provider?
Professional and friendly
Jun 22, 2026
What would you tell family and friends about your experience with this provider?
Would highly recommend Shelby.
Jun 22, 2026
What would you tell family and friends about your experience with this provider?
Shelby Miller is an excellent nurse practitioner . She does a better job than some doctors I’ve had. I would highly recommend her. Keep up the good work
Jun 22, 2026
What would you tell family and friends about your experience with this provider?
Dr. Zimmer gives you hope and she expresses compassion for her patients and caregivers.
Jun 22, 2026
What would you tell family and friends about your experience with this provider?
She’s the best
Jun 21, 2026
What would you tell family and friends about your experience with this provider?
I was very pleased with my visit with Dr. Zimmer. I felt she listened and very attentive to my questions and thoughts.
Jun 20, 2026
What would you tell family and friends about your experience with this provider?
Nicole is very patient and helpful. Explains everything in a manner you can understand. My biggest complaint is my Michigan's factory doctor set up. Sometimes u need to speak to a doctor for more than 15 minutes. The new policy's are mechanical, and with little to no choices (for family medicine) people will stay, but I know I'm not alone when I say, medical is not factory work to monetize, more payments an hour from insurance companies. It's about compassion, and truly getting to the root of the problem. That is hard to do when a buzzer or watch goes off after 15 minutes!!
Jun 20, 2026
What would you tell family and friends about your experience with this provider?
Excellent! Caring! concerned! Very professional! clear instructions from doctor!
Jun 20, 2026
What would you tell family and friends about your experience with this provider?
The provider gave the best of care!
Jun 20, 2026
What would you tell family and friends about your experience with this provider?
Highly recommended…..
Jun 19, 2026
Great personal care. Knowledgeable.
Jun 19, 2026
What would you tell family and friends about your experience with this provider?
Dr. Zimmer is the best!!
Jun 19, 2026
What would you tell family and friends about your experience with this provider?
Rebekah is very thorough and explains everything clearly. I would recommend her to friends and family.
Jun 19, 2026
What would you tell family and friends about your experience with this provider?
Very happy with care I received.
Jun 19, 2026
What would you tell family and friends about your experience with this provider?
That she is a great Dr.
Jun 19, 2026
What would you tell family and friends about your experience with this provider?
I would advise them to go to Ashley for their health needs
Jun 18, 2026
What would you tell family and friends about your experience with this provider?
Get excellent care up there
Jun 18, 2026
What would you tell family and friends about your experience with this provider?
She’s really great to have as my primary provider!
Jun 18, 2026
What would you tell family and friends about your experience with this provider?
Highly recommend, clean rooms, friendly and courteous staff.
Jun 18, 2026
What would you tell family and friends about your experience with this provider?
I have already recommended her to several people
Jun 18, 2026
What would you tell family and friends about your experience with this provider?
I have recommended N Zimmer to several people I know, she is caring & listens
Jun 17, 2026
What would you tell family and friends about your experience with this provider?
This is the place to go for your medical care.
Jun 17, 2026
What would you tell family and friends about your experience with this provider?
She always listens to my questions and answers all of them. She always asks how I'm doing and if I need anything
Jun 17, 2026
What would you tell family and friends about your experience with this provider?
She is an excellent dr. She listens to you and tries her best to help
Jun 17, 2026
What would you tell family and friends about your experience with this provider?
You get treated with respect and good care.
Jun 17, 2026
What would you tell family and friends about your experience with this provider?
Dr. Zimmer is always professional, friendly and caring. She is thrower and takes time to listen to you. Her staff is very helpful and friendly. I trust Dr. Zimmer and her staff. If for any reason they can't get back with me the same day about a question, I always hear from them with an answer the next day. If my question is urgent, I hear from them the same day.
Jun 17, 2026
What would you tell family and friends about your experience with this provider?
Professional