MyMichigan Family & Internal Medicine & Pediatrics: West Branch
MyMichigan Health Park West Branch
335 E. Houghton Avenue
West Branch, MI 48661 Directions
4.8 out of 5
1,987 verified ratings
1,987 Ratings, 1,250 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise MyMichigan Family & Internal Medicine & Pediatrics: West Branch for caring, knowledgeable, and attentive providers who listen, include patients in decisions, and provide thorough, proactive care. Staff are described as friendly and professional; many recommend the practice and credit providers with important diagnoses and improved health. A few comments note scheduling and communication issues with the larger MyMichigan system. Overall sentiment is strongly positive toward individual clinicians and care quality.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Aug 26, 2026
Shelby Miller, F.N.P.-B.C., M.S.N.
Shelby Miller is the kindest and most caring person to have as my provider. I would recommend her to anyone that’s looking for a great provider for your care.
Aug 23, 2026
Ashley listens. She’s caring explains things very well. Appointments are on time. Best Dr. I ever had
Aug 17, 2026
It was fine. Discussed several issues.
Aug 13, 2026
My visits have always been positive and they take great care and time to answer all questions.
Aug 13, 2026
What would you tell family and friends about your experience with this provider?
That it is a excellent health care provider
Aug 13, 2026
What would you tell family and friends about your experience with this provider?
Never had a bad experience.
Aug 13, 2026
What would you tell family and friends about your experience with this provider?
She listens well and puts me at ease
Aug 13, 2026
What would you tell family and friends about your experience with this provider?
I loved her she explained everything very well
Aug 12, 2026
What would you tell family and friends about your experience with this provider?
Excellent in every way. Would differently recommend this practice.
Aug 12, 2026
What would you tell family and friends about your experience with this provider?
That Dr. Alvaro is a wonderful doctor
Aug 11, 2026
Always a pleasure to have my physical appointment with Shelby Miller and staff..very professional and courteous...would recommend her to friends 🧡
Aug 11, 2026
What would you tell family and friends about your experience with this provider?
Nice place to go for health needs
Aug 11, 2026
What would you tell family and friends about your experience with this provider?
Always a pleasure to have my yearly physical appointment with Shelby Miller and staff..very punctual and courteous..
Aug 11, 2026
What would you tell family and friends about your experience with this provider?
Very friendly and knowledgeable. Always listens to all of our concerns
Aug 11, 2026
What would you tell family and friends about your experience with this provider?
Very happy with my swrvice
Aug 10, 2026
What would you tell family and friends about your experience with this provider?
Keep up the great work
Aug 10, 2026
What would you tell family and friends about your experience with this provider?
Dr Nicole Zimmer and her staff are very knowledgeable, caring, compassionate and professional. I never feel rushed during an appointment. Dr Zimmer is a good listener and takes the proper steps to ensure the best health outcome.
Aug 10, 2026
What would you tell family and friends about your experience with this provider?
Satisfied with care
Aug 10, 2026
What would you tell family and friends about your experience with this provider?
she's just the best!!
Aug 10, 2026
What would you tell family and friends about your experience with this provider?
Thorough and professional knowledge
Aug 9, 2026
In on an urgent care need, listened, encouraged, and help me discern what was happening and signs of my illness
Aug 9, 2026
What would you tell family and friends about your experience with this provider?
Supportive, empathetic listens and help me get my needs/concerns out clearly. helped me feel important and involved in my care plans
Aug 8, 2026
What would you tell family and friends about your experience with this provider?
It was fun..
Aug 8, 2026
What would you tell family and friends about your experience with this provider?
This was my first visit with Dr. Zimmer since she became my primary provider after my previous provider left the practice. I was very pleased with the visit and feel as comfortable with Dr. Zimmer as I did with Dr. Sebour. Very friendly, very competent, very thorough, very caring. I am very happy and satisfied!
Aug 8, 2026
What would you tell family and friends about your experience with this provider?
The doctor was pleasant, professional and knowledgeable. We had a two way conversation
Aug 8, 2026
What would you tell family and friends about your experience with this provider?
I personally find her to be extremely understanding, empathetic, kind and very respectful of my concerns. She is trying her best to get Medicare Bridge Program to accept me into their Glp1 program. When I brought a concern to her she researched and gave me answers.
Aug 7, 2026
What would you tell family and friends about your experience with this provider?
Great provider and staff
Aug 7, 2026
What would you tell family and friends about your experience with this provider?
She had already read my file and was a good listener and very thorough, highly recommended
Aug 7, 2026
What would you tell family and friends about your experience with this provider?
Rebekah was very through and thoughtful about conditions I have. It was my first appointment with her and I was very comfortable with her and she was easy to talk too. I feel confident in her care.
Aug 7, 2026
What would you tell family and friends about your experience with this provider?
DR. Anne and her staff are very kind and professional. They all explain everything well. DR. Anne is excellent So very thankful for her as my Doctor.
Aug 6, 2026
What would you tell family and friends about your experience with this provider?
i was grateful to get an appointment with Rebekah when i needed it. Mid-Michigan has served me well.
Aug 6, 2026
What would you tell family and friends about your experience with this provider?
Rebecca is Amazing! I feel completely comfortable and all my health care needs are always met.
Aug 6, 2026
What would you tell family and friends about your experience with this provider?
I receive wonderful treatment every time I visit!
Aug 5, 2026
What would you tell family and friends about your experience with this provider?
Since being under the My Michigan umbrella I've received the care I expect.
Aug 5, 2026
What would you tell family and friends about your experience with this provider?
The best!
Aug 5, 2026
What would you tell family and friends about your experience with this provider?
Try her you'll like her!’n
Aug 5, 2026
What would you tell family and friends about your experience with this provider?
Ashley is the best doctor I’ve ever had, I highly recommend her to everyone.
Aug 5, 2026
What would you tell family and friends about your experience with this provider?
Confident and knowledgeable
Aug 4, 2026
What would you tell family and friends about your experience with this provider?
I liked her a lot and would recommend her to others
Aug 3, 2026
What would you tell family and friends about your experience with this provider?
She is great
Aug 3, 2026
What would you tell family and friends about your experience with this provider?
She’s very knowledgeable!
Aug 3, 2026
What would you tell family and friends about your experience with this provider?
Detailed & very satisfied with tge appointment.
Aug 2, 2026
Rebekah and her team are always on time, professional, and prepared for my appointment. I feel my time is valuable to them.
They review their notes, answer all questions I have, provide information and options to assist me with any questions or concerns I may have.
They also review my medication regimen, and adjust those as required if the results are not satisfactory due to results.
Aug 2, 2026
What would you tell family and friends about your experience with this provider?
Very thorough and professional.
Aug 2, 2026
What would you tell family and friends about your experience with this provider?
Rebekah, Helen, and the whole team are always helpful, friendly, professional and knowledgeable in my interactions with them all.
Aug 1, 2026
What would you tell family and friends about your experience with this provider?
They are all awesome people. I wouldn’t go anywhere else.
Aug 1, 2026
What would you tell family and friends about your experience with this provider?
I Love her, she listens, she's kind, she explains things to me so that I understand. When I leave from my appointment I always feel good. I feel that I'm in good hands and she cares.
Aug 1, 2026
What would you tell family and friends about your experience with this provider?
Ashley is very kind and caring! Listens carefully to all concerns and never judges you. Always pleasant when greeting you. Never makes you feel that she is rushed for time. Besides being kind and caring she is very thorough when it comes to your health concerns. I guess we can say that Ashley is a wonderful asset to your medical team!
Jul 31, 2026
What would you tell family and friends about your experience with this provider?
Shelby is great! She always listens to what I have to say and never makes me feel rushed.
Jul 31, 2026
What would you tell family and friends about your experience with this provider?
I have been searching for a doctors that would listen to me for a vwry long time. I finally for that with My Michigan West Branch Office. That why I travel 1 hour and 45 minutes to go there