Shelby Miller, F.N.P.-B.C., M.S.N.
Family Medicine
335 E. Houghton Avenue
West Branch, MI 48661 Directions
4.8 out of 5
256 verified ratings
1 Location
MyMichigan Family & Internal Medicine & Pediatrics: West Branch
335 E. Houghton Avenue
West Branch, MI 48661
256 Ratings, 152 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Shelby Miller is repeatedly praised for attentive, compassionate, and thorough care. Patients highlight her listening skills, clear explanations, and collaborative treatment planning; several credit her with diagnosing serious conditions and guiding recovery. Cindy and other staff are noted as friendly and helpful. Occasional issues mentioned include phone access, appointment scheduling, and referral timeliness. Overall sentiment is strongly positive with consistent recommendations and trust in ongoing care.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Apr 29, 2026
What would you tell family and friends about your experience with this provider?
Shelby is very thorough and caring. She makes sure all your concerns are addressed and taken care of. If more specialty is needed, she refers you to great doctors to help get all your health issues solved. She is a fantastic doctor and I recommend her to anyone that needs a good one.
Apr 24, 2026
What would you tell family and friends about your experience with this provider?
They are propt, professional and yet personable people who care about their patients.
Apr 20, 2026
What would you tell family and friends about your experience with this provider?
Great Dr! I always feel better after my appointment!
Apr 20, 2026
What would you tell family and friends about your experience with this provider?
Very happy with the care I have received.
Apr 18, 2026
What would you tell family and friends about your experience with this provider?
I have only recently met Shelby Miller but she left me feeling confident and pleased with her care and concern.
Apr 18, 2026
What would you tell family and friends about your experience with this provider?
Shelby Miller and the staff have the utmost respect and care about their patients. I would highly recommend Shelby and her staff. She makes you feel like you are the most important patient she has.
Apr 18, 2026
What would you tell family and friends about your experience with this provider?
I would recommend her.
Apr 17, 2026
What would you tell family and friends about your experience with this provider?
Always great
Apr 17, 2026
What would you tell family and friends about your experience with this provider?
Professional and knowledgeable.
Apr 15, 2026
What would you tell family and friends about your experience with this provider?
Great office
Apr 13, 2026
What would you tell family and friends about your experience with this provider?
I am always treated in a very perfessional way. My questions are answered .
Mar 26, 2026
What would you tell family and friends about your experience with this provider?
Very friendly. Excellent staff
Mar 21, 2026
What would you tell family and friends about your experience with this provider?
Shelby always listens and takes time. Not rushed even when clinic is busy. Really cares about patients
Mar 16, 2026
What would you tell family and friends about your experience with this provider?
Very pleased with with her care. And I highly recommend her
Mar 16, 2026
What would you tell family and friends about your experience with this provider?
Very courteous and friendly
Mar 14, 2026
What would you tell family and friends about your experience with this provider?
That's if they wanted a dr who listened and straight forward to the problems and type of care you need and if test of any kind are needed she's orders them, and she almost always able to get me in that day even if it's a different Dr because I meet them and they are like Shelby Miller there Great
Mar 13, 2026
What would you tell family and friends about your experience with this provider?
The entire team works well together, compassionate and professional
Mar 12, 2026
What would you tell family and friends about your experience with this provider?
Very friendly they listen not in a rush to get you out. Thsts a plus
Mar 6, 2026
What would you tell family and friends about your experience with this provider?
Good experience
Mar 6, 2026
What would you tell family and friends about your experience with this provider?
She ordered X-rays on the areas that I was having discomfort. I saw the report on my portal which were normal. I never received any follow up as to the results or if I needed possible Physical therapy
Mar 4, 2026
What would you tell family and friends about your experience with this provider?
I would tell them that I would go again and would recommend Shelby to them .
Feb 25, 2026
What would you tell family and friends about your experience with this provider?
Very good . Staff was very helpful
Feb 25, 2026
What would you tell family and friends about your experience with this provider?
Recommended
Feb 21, 2026
What would you tell family and friends about your experience with this provider?
I am very confident being in Shelby’s care.
Feb 18, 2026
What would you tell family and friends about your experience with this provider?
She
Is an excellent provider
Feb 18, 2026
What would you tell family and friends about your experience with this provider?
Shelby and her staff are very conscientious and always ask my opinion about how I want to proceed with my treatment. I truly appreciate working with her
Feb 15, 2026
What would you tell family and friends about your experience with this provider?
She takes in everything you say with how you’ve been doing and feeling. Makes suggestions on how to keep going.
Feb 14, 2026
What would you tell family and friends about your experience with this provider?
I would recommend her to anyone
Feb 13, 2026
What would you tell family and friends about your experience with this provider?
Shelby and her staff are always there when I have any questions about my care or my prescriptions.
Feb 9, 2026
What would you tell family and friends about your experience with this provider?
Very caring and professional people
Feb 5, 2026
What would you tell family and friends about your experience with this provider?
Great NP, would recommend her.
Feb 4, 2026
What would you tell family and friends about your experience with this provider?
Shelby is very attentive to her job when with a patient. I have confidence she is listening to what I have to say.
Feb 2, 2026
Dr Shelby always listens to my problems I've never had a trouble with her about anything I go into her office for her staff Cindy is amazing she's friendly and gets the job done quick Dr Shelby gets me in and out but leaves me enough time to answer all my questions
Feb 2, 2026
What would you tell family and friends about your experience with this provider?
She is the best person I've ever seen for medical check-ups she's kind she's very very attentive and listen to what I'm saying I have no trouble connecting with her there should be more people like her in a medical field
Jan 29, 2026
What would you tell family and friends about your experience with this provider?
I have always received great care. When I had a very serious health problem. She diagnosed it simply by looking me in the eye I believe she saved my life
Jan 28, 2026
What would you tell family and friends about your experience with this provider?
Friendly and kind atmosphere.
Jan 26, 2026
What would you tell family and friends about your experience with this provider?
All excellent 👍 👍👍
Jan 26, 2026
What would you tell family and friends about your experience with this provider?
I feel comfortable with Dr. Shelby. We have worked together to have a plan for my health going forward.
Jan 22, 2026
What would you tell family and friends about your experience with this provider?
I needed paperwork filled out for my daughter starting preschool and they worked with me to get her in within 1 day of me reaching out! I was so thankful for their quick action in getting these next steps done!
Jan 20, 2026
Shelby Miller is a very caring person and listens to your every needs. I would recommend her to anyone looking for a Dr.
Jan 20, 2026
What would you tell family and friends about your experience with this provider?
Shelby and her nurse, Cindy, are awesome. When I send a message I always get a returned message . My only problem is getting an answer on the phone when I call. Many times this is a problem with the receptionist to either ask a question or leave a message.
Jan 15, 2026
What would you tell family and friends about your experience with this provider?
The best!
Jan 14, 2026
What would you tell family and friends about your experience with this provider?
Excellent care
Jan 9, 2026
What would you tell family and friends about your experience with this provider?
Shelby Miller's a great doctor she listens to all the problems and then comes up with a solution
Jan 7, 2026
What would you tell family and friends about your experience with this provider?
Shelby Miller is the sixth doctor I have seen for my stomach issues and the first doctor to listen and get to the issues causing my problems.
Jan 6, 2026
What would you tell family and friends about your experience with this provider?
She is personable, caring, and respectful.
Jan 5, 2026
What would you tell family and friends about your experience with this provider?
That they make appt. And don’t get seen. It appears the staff and the doctor are not all on the same page. It happen twice that I wasn’t seen by my new doctor and miscommunication made me have to come back. Hope things are set with my insurance and things will be smoother.
Dec 31, 2025
What would you tell family and friends about your experience with this provider?
Great place to go for quality care
Dec 29, 2025
What would you tell family and friends about your experience with this provider?
Shelby and hee assistant, Cindy are always concerned with my health. My only problem with this provider is getting an appointment. As with most medical facilities these days there are too many people for the medical community to serve. You rarely see a doctor anymore.
Dec 18, 2025
What would you tell family and friends about your experience with this provider?
Shelby and the nurse were prompt, kind, thorough and truly a pleasure to interact with.