Shelby Miller, F.N.P.-B.C., M.S.N.
Family Medicine
335 E. Houghton Avenue
West Branch, MI 48661 Directions
4.8 out of 5
274 verified ratings
1 Location
MyMichigan Family & Internal Medicine & Pediatrics: West Branch
335 E. Houghton Avenue
West Branch, MI 48661
274 Ratings, 164 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Feb 2, 2026
Dr Shelby always listens to my problems I've never had a trouble with her about anything I go into her office for her staff Cindy is amazing she's friendly and gets the job done quick Dr Shelby gets me in and out but leaves me enough time to answer all my questions
Jan 20, 2026
Shelby Miller is a very caring person and listens to your every needs. I would recommend her to anyone looking for a Dr.
Jan 20, 2026
What would you tell family and friends about your experience with this provider?
Shelby and her nurse, Cindy, are awesome. When I send a message I always get a returned message . My only problem is getting an answer on the phone when I call. Many times this is a problem with the receptionist to either ask a question or leave a message.
Jan 15, 2026
What would you tell family and friends about your experience with this provider?
The best!
Jan 14, 2026
What would you tell family and friends about your experience with this provider?
Excellent care
Jan 9, 2026
What would you tell family and friends about your experience with this provider?
Shelby Miller's a great doctor she listens to all the problems and then comes up with a solution
Jan 7, 2026
What would you tell family and friends about your experience with this provider?
Shelby Miller is the sixth doctor I have seen for my stomach issues and the first doctor to listen and get to the issues causing my problems.
Jan 6, 2026
What would you tell family and friends about your experience with this provider?
She is personable, caring, and respectful.
Jan 5, 2026
What would you tell family and friends about your experience with this provider?
That they make appt. And don’t get seen. It appears the staff and the doctor are not all on the same page. It happen twice that I wasn’t seen by my new doctor and miscommunication made me have to come back. Hope things are set with my insurance and things will be smoother.
Dec 31, 2025
What would you tell family and friends about your experience with this provider?
Great place to go for quality care
Dec 29, 2025
What would you tell family and friends about your experience with this provider?
Shelby and hee assistant, Cindy are always concerned with my health. My only problem with this provider is getting an appointment. As with most medical facilities these days there are too many people for the medical community to serve. You rarely see a doctor anymore.
Dec 18, 2025
What would you tell family and friends about your experience with this provider?
Shelby and the nurse were prompt, kind, thorough and truly a pleasure to interact with.
Dec 17, 2025
What would you tell family and friends about your experience with this provider?
Very friendly and knowledgeable staff and caregiver
Dec 13, 2025
What would you tell family and friends about your experience with this provider?
It seems like a good service
Dec 8, 2025
What would you tell family and friends about your experience with this provider?
Always good listener, good health plan to move forward and follow ups for a positive outcome! Shelby Miller is great!
Dec 6, 2025
What would you tell family and friends about your experience with this provider?
Shelby is a great listener and very responsive to health concerns. I would definitely recommend her for ongoing care.
Dec 5, 2025
What would you tell family and friends about your experience with this provider?
Very good with children and their concern
Dec 4, 2025
What would you tell family and friends about your experience with this provider?
Found and fixed problem right away
Dec 2, 2025
What would you tell family and friends about your experience with this provider?
Miss Shelby Miller is absolutely the best doctor I've ever had. She looks after me, she listens to me, and she doesn't judge. She does nothing but take care of you and treat you with the utmost respect.
Nov 27, 2025
What would you tell family and friends about your experience with this provider?
Excellent
Nov 25, 2025
What would you tell family and friends about your experience with this provider?
Very friendly and professional.
Nov 18, 2025
What would you tell family and friends about your experience with this provider?
I was on time but had to wait 20 or so minutes. Otherwise, the visit went well.
Nov 17, 2025
What would you tell family and friends about your experience with this provider?
Very Knowledgeable, friendly, kind. Listen to all my questions & answered them
Nov 17, 2025
What would you tell family and friends about your experience with this provider?
I am very happy with the service I get you shelby
Nov 17, 2025
What would you tell family and friends about your experience with this provider?
Shelby is an absolute gem. Patient, kind and caring she is exactly what we seek to provide to our community through MyMichigan.
Nov 15, 2025
What would you tell family and friends about your experience with this provider?
Easy to get along with, good sense of humor,
Nov 14, 2025
What would you tell family and friends about your experience with this provider?
Shelby is very attentive. She listens to me. Her MA Cindy is very good and also very kind
Nov 14, 2025
What would you tell family and friends about your experience with this provider?
I wish I could get my mother and brother to switch to Shelby.She is so kind understanding and listens so well to my concerns!!!What I love the best is she is never running out the exam room and leaving you feel like darn my questions didn't answerd. ..
Nov 12, 2025
What would you tell family and friends about your experience with this provider?
Very helpful and understanding
Nov 8, 2025
What would you tell family and friends about your experience with this provider?
Good listener, willing to work with me.
Nov 1, 2025
What would you tell family and friends about your experience with this provider?
Very best attention and promptness.
Oct 31, 2025
What would you tell family and friends about your experience with this provider?
I recommend Shelby Miller to everyone
Oct 30, 2025
What would you tell family and friends about your experience with this provider?
The nurse Cindy is amazing! And Shelby listens to me and goes above and beyond to help me with my issues!
Oct 30, 2025
What would you tell family and friends about your experience with this provider?
She is a great dr and takes great care of me. She diagnosed a problem was happening investigated and probably saved my life. I had a brain tumor. And I trust her with my recovery completely
Oct 30, 2025
What would you tell family and friends about your experience with this provider?
Though and compassionate provider.
Oct 28, 2025
What would you tell family and friends about your experience with this provider?
I am extremely satisfied with the medical services I have received over the years,from this office.
Oct 27, 2025
What would you tell family and friends about your experience with this provider?
Excellent place to go.
Oct 26, 2025
What would you tell family and friends about your experience with this provider?
She is very knowledgeable and kind. She is thorough and always answers our questions
Oct 25, 2025
What would you tell family and friends about your experience with this provider?
The staff is very friendly and helpful.
Oct 21, 2025
What would you tell family and friends about your experience with this provider?
This facility and friendly staff are excellent! I am seen in a timely manner and I feel that they really care about any concerns that I have.
Oct 17, 2025
What would you tell family and friends about your experience with this provider?
I want her for my doctor!
Oct 9, 2025
What would you tell family and friends about your experience with this provider?
I am always satisfied with the quality attention I receive.
Oct 9, 2025
What would you tell family and friends about your experience with this provider?
Great office, great providers, wonderful service, friendly staff
Oct 8, 2025
What would you tell family and friends about your experience with this provider?
The most pleasant place I've ever been to.In my life , everybody is kind curtis , and the doctor always asked questions and ask if I have any association answers them almost like having a family remember talking talking to you
Oct 6, 2025
What would you tell family and friends about your experience with this provider?
Highly Recommend
Oct 3, 2025
What would you tell family and friends about your experience with this provider?
Shelby Miller is a great provider. She tries to help you in any way that she can. This next comment doesn't have to do with Shelby Miller. My wait time was ridiculous. I checked in on-line for my 9am appointment. I was there at 8:45 am. I didn't get put in a room until 9:15 am. Then, Shelby didn't come in until 10:15 am. I wasn't happy that I had to sit there for an hour and a half before being seen by my Dr even when I checked in online.
Oct 2, 2025
What would you tell family and friends about your experience with this provider?
Shelby is easy to talk to and listens carefully to my concerns. I feel like I have a partner in meeting my health goals!
Sep 23, 2025
What would you tell family and friends about your experience with this provider?
Extremely concerned about your health. Impossible to reach or get a call back. Easy to talk to. Listens.
Sep 22, 2025
What would you tell family and friends about your experience with this provider?
Shelby always friendly and takes time with me. Never rushes the appt. even though I know she is busy
Sep 19, 2025
What would you tell family and friends about your experience with this provider?
Shelby is good but referrals are slow to long to wait for urgent care