MyMichigan EZCare Sault
4.7 out of 5
890 verified ratings
890 Ratings, 519 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
AI Overview
Patients consistently praise MyMichigan EZCare Sault for caring, knowledgeable, and professional providers and friendly staff. Many comments single out Hailey/Hailey (Hailey) and Lorraine for excellent bedside manner, clear explanations, and thorough care; multiple notes describe fast, efficient treatment and an alternative to the ER. Negative notes focus on long waits and occasional rushed or dismissive encounters. A few incidents mention charting/test-order errors. Overall sentiment is strongly positive with some operational concerns.
Generated from the text of patient reviews
This AI summary is automatically generated from published patient reviews. It highlights common themes from the reviews, but as with all AI-generated content, there may be errors. Please exercise caution and refer to the original reviews for full context.
Apr 29, 2026
Lorraine Land, F.N.P., M.S.N.
What would you tell family and friends about your experience with this provider?
She was very kind understanding and listen to everything you had to say and explained everything so you can understand really kind and very professional, very easy to talk to
Apr 24, 2026
What would you tell family and friends about your experience with this provider?
It was good, we got in and out in a decent time frame and she was very thorough in the exam and considerate of future developments and their impact on our child’s heath and gave us opportunities to prepare to treat them should they arise. Over all very good visit.
Apr 16, 2026
My experience with Dr. Rachel Cron was Great.
She stitched up my hand / wrist and was completely confident in doing so, even though it was a deep laceration and in an area that was under tension everytime i moved my wrist or thumb and could potentially tear open. The Dr. Gave me great medical advice, and also just to be very careful while healing in the next 2 weeks. I will highly recommend her to everyone.
Apr 16, 2026
What would you tell family and friends about your experience with this provider?
My Experience was great, and I highly recommend Dr. Rachel Cron
Apr 13, 2026
What would you tell family and friends about your experience with this provider?
Great experience!
Apr 9, 2026
What would you tell family and friends about your experience with this provider?
Intelligent, kind and efficient.
Apr 8, 2026
What would you tell family and friends about your experience with this provider?
That the doctor was very helpful in giving me advice on how to take care of myself with the injury I had. I would highly recommend her.
Apr 8, 2026
What would you tell family and friends about your experience with this provider?
You will not be disappointed!
Apr 7, 2026
What would you tell family and friends about your experience with this provider?
Short wait, clean waiting room and security was present.
Apr 7, 2026
What would you tell family and friends about your experience with this provider?
Lorraine was excellent took the time to explain what my possible issue could be.
Apr 6, 2026
What would you tell family and friends about your experience with this provider?
She was good it was a a walk in clinic
Apr 6, 2026
What would you tell family and friends about your experience with this provider?
Nurse Stephanie reception person, McKenzie and PA Haley. We’re all very friendly, helpful and solved my issue.
Apr 6, 2026
What would you tell family and friends about your experience with this provider?
The three staff who were on Saturday, including Haillie, were amazing. From the front desk down to the provider, I was met with kindness, professionalism, and care.
Mar 27, 2026
What would you tell family and friends about your experience with this provider?
Very happy with the care received at this visit
Mar 26, 2026
What would you tell family and friends about your experience with this provider?
This provider is very thorough and calming!
Mar 26, 2026
What would you tell family and friends about your experience with this provider?
Lorraine is the best! Always kind, knowledable and compassionate
Mar 25, 2026
What would you tell family and friends about your experience with this provider?
They were all great and I would recommend them to my family and friends.
Mar 23, 2026
What would you tell family and friends about your experience with this provider?
Hailey was very professional and listened to my concerns. I appreciate her work!
Mar 21, 2026
What would you tell family and friends about your experience with this provider?
I was treated very right! They were quick. It was a good experience.
Mar 20, 2026
The service I received was very thorough and well done. Would definitely go back for any future treatment.
Mar 20, 2026
What would you tell family and friends about your experience with this provider?
Nice person. Great knowledge.
Mar 20, 2026
What would you tell family and friends about your experience with this provider?
The service there was very professional, well done and excellent! I would recommend anybody to go there for medical treatment
Mar 18, 2026
EXTREMELY unprofessional staff she has working for her. Her bedside manner was not much better although I liked her accent. If you're so unhappy with treating sick children, please ask someone else to and not treat that child and parent like they're bothering you.
Mar 18, 2026
What would you tell family and friends about your experience with this provider?
The nurse was very rude to my [AGE] yr old and myself. She huffed and puffed when I didnt know the answer to her questions. She told my [AGE] yr old to pick "sit on table or in chair" and after 2 seconds she said "or dont make a decision then, I guess" very rudely! She told my child that he would be held down to administer Tylenol. She was EXTREMELY unprofessional (yes, sick kids are frustrating) but there is NEVER a time where you need to speak to a child or parent like that. Skinny, older lady with glasses and blonde hair in a pony tail. Dr. Land wasnt that pleasant either. Child is stubborn but when his ear drum gets poked by her scope, he refused to let her look in his other ear after that. High unprofessional. Highly disrespectful to the patient.
Mar 18, 2026
What would you tell family and friends about your experience with this provider?
She was very thorough and the way she incorporated dental health with her exam was appreciated because I am a [OCCUPATION] and feel medical and dental are not always discussed together. It’s refreshing to hear her ask dental questions and encourage teenagers like my daughter to care for their teeth in addition to their entire bodies. I highly recommend this office and provider.
Mar 17, 2026
What would you tell family and friends about your experience with this provider?
She was amazing during this visit. Last visit was met with upmost consideration for my mental health needs (anxiety, depression, etc) without judgment. She was up beat and personable. This latest visit, she took the time to look at my file before seeing me to relate to me through our last visit. It made me feel like she actually cared for me as a person and not just a patient on the chart. Hands down the best provider My MI Walk In has had in the 20+ years utilizing the clinic.
Mar 16, 2026
What would you tell family and friends about your experience with this provider?
Hailey was friendly, knowledgeable and thorough. Great experience with her.
Mar 16, 2026
What would you tell family and friends about your experience with this provider?
The other staff were great! But Lorraine was very unprofessional, rude, condescending. She cut my son off before he was finished speaking. Insulted him and his mom. She truly didnt check him out. He is sicker than he was. We will never go back there because we never want to see her again. We have everything been treated so horribly by a medical professional!
Mar 13, 2026
She kind, patience & explains things clearly.
She makes sure we understand everything before leaving the office.
Thank You, [NAME]
Mar 13, 2026
What would you tell family and friends about your experience with this provider?
Always a pleasant visit. Rarely have to wait when we go to the walk in.
Mar 13, 2026
What would you tell family and friends about your experience with this provider?
Shes kind, patience and explains things clearly. Excellent care with L. Land. & this clinic.
Mar 11, 2026
What would you tell family and friends about your experience with this provider?
Very professional and friendly doctor who was. easy to talk to. The receptionist was great too.
Mar 11, 2026
What would you tell family and friends about your experience with this provider?
Hailey was efficient, and kind. She offered a medication solution for my daughter that worked well for her having a hard time swallowing pills.
Mar 11, 2026
What would you tell family and friends about your experience with this provider?
Kind efficient thorough medical care. Would visit again.
Mar 10, 2026
What would you tell family and friends about your experience with this provider?
How professional and caring they were and I wasn’t just a number. She was very thorough and had lots of questions and also listened when I spoke. 10/10 I would do it again….. but I hope I don’t have to ! Haha
Mar 9, 2026
What would you tell family and friends about your experience with this provider?
Very knowledgeable and friendly and empathetic
Mar 9, 2026
What would you tell family and friends about your experience with this provider?
Excellent experience, Doing a great job.
Mar 5, 2026
What would you tell family and friends about your experience with this provider?
The office staff was very friendly. I would recommend their service to anyone.
Mar 4, 2026
What would you tell family and friends about your experience with this provider?
She was caring and very knowledgeable….
Mar 4, 2026
What would you tell family and friends about your experience with this provider?
We were able to get the MSHAA required health clearance for our daughter completed at the community care clinic. Rachel was professional and thorough without wasting extra time. She had us in and out of the clinic in under 20 minutes.
Mar 4, 2026
What would you tell family and friends about your experience with this provider?
Our walk in clinic is the best… They all listen to your concerns and follow thru with solutions.. the aftercare of filling me in on the solution was excellent.. thank you
Mar 2, 2026
What would you tell family and friends about your experience with this provider?
Friendly, professional
Feb 28, 2026
What would you tell family and friends about your experience with this provider?
She was great
Feb 28, 2026
What would you tell family and friends about your experience with this provider?
I don’t like being rushed in and out of visit, I’m sure that the Care giver is doing there best but is forced by company’s policy to get us in and out for profit,
Feb 28, 2026
What would you tell family and friends about your experience with this provider?
Knowledgeable, pleasant, easy to talk with and gave easy to follow course of care instructions.
Feb 27, 2026
What would you tell family and friends about your experience with this provider?
Courteous and respectful. Very knowledgeable.
Feb 25, 2026
What would you tell family and friends about your experience with this provider?
Hailey is fantastic and very knowledgeable. Would highly recommend her!
Feb 25, 2026
What would you tell family and friends about your experience with this provider?
She was rude, disrespectful and did not seem interested in solving my problem. She would not refer me to another doctor to fix my problem. I would tell family and friends not to go there and if they needed help to go to the emergency room instead. I myself will not be going back and will look elsewhere for healthcare.
Feb 23, 2026
What would you tell family and friends about your experience with this provider?
She was very knowledgeable about my problem and wanted to help resolve it.
Feb 22, 2026
What would you tell family and friends about your experience with this provider?
PA Land did not take my concern seriously. My son had been sick with a fever for 4 days, and had sinus pain & pressure, she gave is flonase and sent us on our way. 2 days later I took him to [ ] with severe ear & sinus infection.