Baptist Primary Care - Mandarin Pediatrics
14810 Old St. Augustine Road, Suite 106
Jacksonville, FL 32258 Directions
4.9 out of 5
881 verified ratings
881 Ratings, 351 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Apr 25, 2026
Joseph Frank, MD
Dr Frank is great !
Less wait times, friendly staff.
Apr 23, 2026
Everything has been great. Never had an issue.
Apr 22, 2026
We love Dr. Frank! His patience commendable! Very thorough
Apr 22, 2026
We like Dr. Black. She has been terrific with our son
Apr 10, 2026
The staff is friendly and helpful.
Apr 8, 2026
Nurses and doctors
Apr 2, 2026
Dr. Frank is absolutely wonderful! As a parent, finding a pediatrician you truly trust can be daunting, but Dr. Frank makes it easy. He is incredibly knowledgeable, patient, and takes the time to listen to all of my concerns without ever making me feel rushed. Most importantly, he is fantastic with my kids. He has a warm, gentle approach that immediately puts them at ease, turning what could be a stressful visit into a positive experience. The office staff is also friendly and efficient. I cannot recommend Dr. Frank highly enough to any family looking for top-notch pediatric care!
Mar 29, 2026
Friendly team.
Mar 28, 2026
The Dr we see is very sweet and seems very genuine.
Mar 28, 2026
Friendly staff and excellent physicians
Mar 19, 2026
They're always able to get me in on short notice. I've seen most if not all of their doctors and they're all attentive, friendly and helpful.
Mar 16, 2026
Everything from the reception to nurse to doctors
Mar 11, 2026
Dr Rustin Buffington is great with children. Staff is friendly and efficient
Feb 27, 2026
My son has been a patient here his whole life. Love the staff and the Physicians are always caring.
Feb 26, 2026
Wonderful team. Have been with this clinic for over 16 years, appreciate all that Dr Black does for our family.
Feb 20, 2026
They are the best! Dr rustin and the whole office
Feb 19, 2026
Always welcoming and friendly. Very accommodating and Dr. Black is always understanding and honest with the best of intentions.
Feb 15, 2026
The staff is amazing. Been there for15 years. Dr [last name] and Robin are incredible. I am so thankful for their outstanding care. We can always get in, everyone is kind, and we trust them with our children’s health.
Feb 12, 2026
Separate sick and well visit doors. Doctors are thorough with diagnosis and tests. No one seems rushed, everyone seems like they have the time to take to answer all of the questions. And we've never had to wait too terribly long.
Feb 9, 2026
Easy to get in when my child is sick, excellent staff and doctors are always warm and friendly
Jan 23, 2026
Everyone is always so friendly. I have never had to wait for an appointment and can get in same day for a sick appointment.
Jan 20, 2026
Convenient location - great, personable doctors and nurses!
Jan 16, 2026
All the docs are great & I can always get my kids in to see someone if they are sick.
Jan 11, 2026
Everyone is very friendly and knowledgeable.
Jan 10, 2026
The ability to get my kids in the same day for a sick visit and the professionalism of all the drs.
Jan 10, 2026
The care. I appreciate the Doctors always taking the time to hear concerns and not trying to rush through an appointment.
Jan 1, 2026
Doctors and office process
Dec 26, 2025
The Team at Mandarin Pediatrics is always friendly and responsive. I never have trouble getting my kids in for a same-day sick appointment. The staff and physicians are always respectful and take the time to ask questions, not only to the parents but also to the kids. We never feel rushed - the physicians take the time to explain any illnesses and provide any tips for managing care. We love Mandarin Peds!
Dec 21, 2025
I love the staff, nurses, and doctors here!
Dec 21, 2025
Nice team
Dec 19, 2025
Everyone is nice and helpful. Love Dr Black.
Dec 15, 2025
The office is organized, clean, friendly, knowledgeable and very professional.
Dec 7, 2025
We love Dr. [last name, Dr. [last name] and Robin. We appreciate their patience and knowledge as well as calm demeanors.
Nov 27, 2025
Dr. Frank is truly an exceptional pediatrician. He’s incredibly thorough at every visit, taking his time to listen and explain things in a way that makes me feel informed and confident as a parent. My kids absolutely love him , he’s warm, patient and has a way of making them feel at ease every time we walk through the door.
What I appreciate most is that he’s never judgmental. Instead, he offers helpful tips, guidance, and practical tricks especially for my picky eaters, which has made a real difference at home. It’s clear he genuinely cares, and that kind of comfort and trust means everything.
I’m grateful to have Dr. Frank caring for my little ones and highly recommend him to any parent looking for a pediatrician who truly goes above and beyond.
Nov 27, 2025
We love Dr Rustin
Nov 26, 2025
Helpful and caring medical and office staff.
Nov 26, 2025
The care we receive
Nov 23, 2025
I am so thankful to Robin & the amazing nurse who went the extra mile for my sick baby. They stayed an hour late to make sure my daughter was okay. Robin personally called the next day to follow up on us. I cannot thank this team enough for the care they have to my child and me.
Nov 20, 2025
Everyone was so nice and Dr. Rustin was great! The office was very clean and very helpful with questions and transferring records! Thank you!
Nov 19, 2025
The doctors, nurse and staff are friendly, open and professional. They answer all my questions and address all my concerns.
Nov 19, 2025
Personable and genuine care for my children
Nov 12, 2025
The staff is very compassionate.
Nov 12, 2025
fabulous doctors, fabulous staff incredible experience we’ve been going to Mandarin pediatrics for 27 years with all six of my children
Nov 5, 2025
Very clean office. I love that there is a separate side for well visits. The doctor was great and didn't make us feel rushed at all. Very positive experience.
Oct 26, 2025
Dr Rustin is the best! We love him!
Oct 26, 2025
Quick appointments and friendly faces
Oct 24, 2025
The office was able to accommodate a same day appointment for my son when he was sick. The office was very friendly, and saw my son on time. The doctor was knowledgeable and very informative.
Oct 19, 2025
Clean, very quick getting strings back to a room, efficient, kind people
Oct 16, 2025
Ease of scheduling same day sick appointments. The doctor's, nurses and office staff are friendly and easy to work with. Thanks!
Oct 13, 2025
Friendly doctors and staff.