Baptist Primary Care - Mandarin Pediatrics
14810 Old St. Augustine Road, Suite 106
Jacksonville, FL 32258 Directions
4.8 out of 5
753 verified ratings
753 Ratings, 307 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Oct 26, 2025
Rustin Buffington
Dr Rustin is the best! We love him!
Oct 26, 2025
Quick appointments and friendly faces
Oct 24, 2025
The office was able to accommodate a same day appointment for my son when he was sick. The office was very friendly, and saw my son on time. The doctor was knowledgeable and very informative.
Oct 19, 2025
Clean, very quick getting strings back to a room, efficient, kind people
Oct 16, 2025
Ease of scheduling same day sick appointments. The doctor's, nurses and office staff are friendly and easy to work with. Thanks!
Oct 13, 2025
Friendly doctors and staff.
Oct 9, 2025
Separate lobbies - well visit and sick visit. Easy to make an appointment. Proximity to my residence. Staff are welcoming, kind and on time. Dr Black patiently listens to my son.
Oct 9, 2025
Same day sick visits, great staff, great doctors
Oct 1, 2025
Kind people, short wait times, clean office.
Sep 26, 2025
Friendly, efficient, and professional
Sep 20, 2025
The overall professionalism and kindness of each employee I have encountered. I absolutely love this office, from the front desk staff; nurse Julie; checkout staff; and my son's pediatrician, Dr Frank. My son has medical issues and Dr Frank is so gentle and understanding of his needs. I couldn't ask for a better team for my son. I have a huge age gap from my last child and had her in a small town. So having a new child in a big city 19 years later, I thought I would have issues with finding a Dr for him. I would recommend this practice to anyone having a little one.
Sep 11, 2025
Love Dr [ ] and Dr Rustin
Sep 7, 2025
Always available when our kids are sick, you really listen to our concerns and address each one. You all are very caring and attentive.
Sep 7, 2025
I struggled with this office for years until Dr. Frank arrived. He is awesome. Listens to you and your child (even though mine are young). Extremely well rounded and understanding. I adore him and my children actually listens to his advice. Got my kids eating broccoli and not fighting me about their seatbelts. 😂
Sep 6, 2025
We were able to been immediately. Great experience with fantastic staff.
Aug 30, 2025
Got in same day, able to see doc quickly.
Aug 30, 2025
Very nice staff and Dr. Buffington is great with my children!!
Aug 29, 2025
Love Mandarin Peds! Dr. Frank is fantastic!
Aug 28, 2025
Dr. Rustin is great! He takes his time, answers all your questions, and never makes you feel rushed. This visit they also already had my daughter's school excuse printed and ready which was great!
Aug 16, 2025
Am almost always able to be seen same day for any issue, even if I need multiple kids seen. Doctors have all been wonderful and attentive. Staff is great to work with.
Aug 16, 2025
I think the staff is very friendly. Dr. Rustin and his assistant are amazing!
Aug 12, 2025
The staff! Dr. Virginia Black spent 30 minutes with us for our first well visit. She was incredibly attentive and thorough. Truly appreciated her time, and thoughtful conversation with my child. Haven't experienced this level of patient focus before.
Aug 9, 2025
Great doctor
Aug 7, 2025
Everyone is so kind. Dr. Rustin is the best!!!
Aug 2, 2025
Dr Rustin is the best!
Jul 25, 2025
Doctor Robin ia wonderful. My daughter loves her.
Jul 25, 2025
How friendly Dr. Rustin and his nurse is. They truly care and get to know you
Jul 23, 2025
Quick, clean. Dr Frank is great
Jul 23, 2025
We’ve had such a positive experience at Mandarin peds. Dr. Buffington is not only knowledgeable and thorough but also incredibly kind and patient with our crew. He always takes time to explain things and makes sure we never feel rushed.
The front office staff is equally wonderful—scheduling is smooth, check-ins are quick, and they’re always welcoming and professional. We especially appreciate how organized and responsive they are when it comes to follow-up questions or paperwork.
It’s clear this practice truly cares about their young patients and their families. We feel lucky to have found them and highly recommend them to anyone looking for a great pediatrician.
Jul 20, 2025
Friendly clean and quick
Jul 19, 2025
Every one is incredibly talented and helpful
Jul 17, 2025
Dr. Frank is incredible, we feel safe and valued with both of our kids in his care!
Jul 14, 2025
Dr Rustin and the amazing nurses!
Jul 12, 2025
The staff is truly professional and we always feel like they truly take their time and listen to us. We never feel rushed or just a number. Dr. Buffington is genuine, personable and very thorough.The front office staff is great too. We made the switch to Baptist a few years ago for my twins and have never looked back. Thank you!!
Jul 10, 2025
I love this office and all the doctors.
Jul 5, 2025
The staff is always friendly. Dr. Frank is thorough and knowledgeable. He has taken such good care of our kid. Front desk is quick and efficient. Would recommend bringing your child here! 10/10!
Jun 23, 2025
Everyone is so nice!! I always feel comfortable asking questions, whether it be the front desk, the nurses, or the doctors. We LOVE Mandarin Peds!
Jun 19, 2025
Dr. Rustin is incredible. He’s kind, open and honest, and does a really good job of balancing clinical expertise with his personal experiences as a parent. I truly appreciate his insight. Any time I have asked him for recommendations or advice (I.e. stopping the pacifier) it has been successful!
Jun 15, 2025
We've been coming to your office for 13 years. The doctors, nurses, and support staff are great. It is always easy to get an appointment.
Jun 12, 2025
Staff is friendly. Quick to respond. Phones always answered. All pediatricians have been an absolute delight, though we especially love Dr. Rustin!
Jun 11, 2025
Our experience has been very positive so far. Welcoming office staff, great provider. I'm glad we chose Dr. Buffington for my son's care.
Jun 9, 2025
The office is great. I love that there is a separate waiting room for the sick and the healthy kids. The office is always accommodating in getting my child in the office. I really like both Dr. [last name] and Dr. Buffington. I have several kids and they both are great.
Jun 8, 2025
I have full confidence in Dr. Rustin who is always kind, knowledgeable and compassionate to my children. I also like the MA Kelsey who remembers all of my children by name, what is going on in our lives, and shows true care.
Jun 8, 2025
Dr Rustin is phenomenal!
May 30, 2025
Very accommodating with Covid precautions for us unfortunate that still have to take them.
May 23, 2025
Patient support and care from our physician and his team
May 19, 2025
Friendly staff, and knowledgeable and caring physicians!
May 19, 2025
Very clean and friendly
May 16, 2025
Staff is always great with our kids and Dr. Rustin is the best! Takes his time ensuring all questions and concerns are addressed.
May 12, 2025
All of the staff (clinical and non clinical) are very kind, knowledgeable, and helpful. We have been very pleased with all of the providers.