Baptist Primary Care - Mandarin Pediatrics
14810 Old St. Augustine Road, Suite 106
Jacksonville, FL 32258 Directions
4.9 out of 5
822 verified ratings
822 Ratings, 331 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jan 23, 2026
JOHNSON, ROBIN PAYLOR
Everyone is always so friendly. I have never had to wait for an appointment and can get in same day for a sick appointment.
Jan 20, 2026
Convenient location - great, personable doctors and nurses!
Jan 16, 2026
All the docs are great & I can always get my kids in to see someone if they are sick.
Jan 11, 2026
Everyone is very friendly and knowledgeable.
Jan 10, 2026
The ability to get my kids in the same day for a sick visit and the professionalism of all the drs.
Jan 10, 2026
The care. I appreciate the Doctors always taking the time to hear concerns and not trying to rush through an appointment.
Jan 1, 2026
Doctors and office process
Dec 26, 2025
The Team at Mandarin Pediatrics is always friendly and responsive. I never have trouble getting my kids in for a same-day sick appointment. The staff and physicians are always respectful and take the time to ask questions, not only to the parents but also to the kids. We never feel rushed - the physicians take the time to explain any illnesses and provide any tips for managing care. We love Mandarin Peds!
Dec 21, 2025
I love the staff, nurses, and doctors here!
Dec 21, 2025
Nice team
Dec 19, 2025
Everyone is nice and helpful. Love Dr Black.
Dec 15, 2025
The office is organized, clean, friendly, knowledgeable and very professional.
Dec 7, 2025
We love Dr. [last name, Dr. [last name] and Robin. We appreciate their patience and knowledge as well as calm demeanors.
Nov 27, 2025
Dr. Frank is truly an exceptional pediatrician. He’s incredibly thorough at every visit, taking his time to listen and explain things in a way that makes me feel informed and confident as a parent. My kids absolutely love him , he’s warm, patient and has a way of making them feel at ease every time we walk through the door.
What I appreciate most is that he’s never judgmental. Instead, he offers helpful tips, guidance, and practical tricks especially for my picky eaters, which has made a real difference at home. It’s clear he genuinely cares, and that kind of comfort and trust means everything.
I’m grateful to have Dr. Frank caring for my little ones and highly recommend him to any parent looking for a pediatrician who truly goes above and beyond.
Nov 27, 2025
We love Dr Rustin
Nov 26, 2025
Helpful and caring medical and office staff.
Nov 26, 2025
The care we receive
Nov 23, 2025
I am so thankful to Robin & the amazing nurse who went the extra mile for my sick baby. They stayed an hour late to make sure my daughter was okay. Robin personally called the next day to follow up on us. I cannot thank this team enough for the care they have to my child and me.
Nov 20, 2025
Everyone was so nice and Dr. Rustin was great! The office was very clean and very helpful with questions and transferring records! Thank you!
Nov 19, 2025
The doctors, nurse and staff are friendly, open and professional. They answer all my questions and address all my concerns.
Nov 19, 2025
Personable and genuine care for my children
Nov 12, 2025
The staff is very compassionate.
Nov 12, 2025
fabulous doctors, fabulous staff incredible experience we’ve been going to Mandarin pediatrics for 27 years with all six of my children
Nov 5, 2025
Very clean office. I love that there is a separate side for well visits. The doctor was great and didn't make us feel rushed at all. Very positive experience.
Oct 26, 2025
Dr Rustin is the best! We love him!
Oct 26, 2025
Quick appointments and friendly faces
Oct 24, 2025
The office was able to accommodate a same day appointment for my son when he was sick. The office was very friendly, and saw my son on time. The doctor was knowledgeable and very informative.
Oct 19, 2025
Clean, very quick getting strings back to a room, efficient, kind people
Oct 16, 2025
Ease of scheduling same day sick appointments. The doctor's, nurses and office staff are friendly and easy to work with. Thanks!
Oct 13, 2025
Friendly doctors and staff.
Oct 9, 2025
Separate lobbies - well visit and sick visit. Easy to make an appointment. Proximity to my residence. Staff are welcoming, kind and on time. Dr Black patiently listens to my son.
Oct 9, 2025
Same day sick visits, great staff, great doctors
Oct 1, 2025
Kind people, short wait times, clean office.
Sep 26, 2025
Friendly, efficient, and professional
Sep 20, 2025
The overall professionalism and kindness of each employee I have encountered. I absolutely love this office, from the front desk staff; nurse Julie; checkout staff; and my son's pediatrician, Dr Frank. My son has medical issues and Dr Frank is so gentle and understanding of his needs. I couldn't ask for a better team for my son. I have a huge age gap from my last child and had her in a small town. So having a new child in a big city 19 years later, I thought I would have issues with finding a Dr for him. I would recommend this practice to anyone having a little one.
Sep 11, 2025
Love Dr [ ] and Dr Rustin
Sep 7, 2025
Always available when our kids are sick, you really listen to our concerns and address each one. You all are very caring and attentive.
Sep 7, 2025
I struggled with this office for years until Dr. Frank arrived. He is awesome. Listens to you and your child (even though mine are young). Extremely well rounded and understanding. I adore him and my children actually listens to his advice. Got my kids eating broccoli and not fighting me about their seatbelts. 😂
Sep 6, 2025
We were able to been immediately. Great experience with fantastic staff.
Aug 30, 2025
Got in same day, able to see doc quickly.
Aug 30, 2025
Very nice staff and Dr. Buffington is great with my children!!
Aug 29, 2025
Love Mandarin Peds! Dr. Frank is fantastic!
Aug 28, 2025
Dr. Rustin is great! He takes his time, answers all your questions, and never makes you feel rushed. This visit they also already had my daughter's school excuse printed and ready which was great!
Aug 16, 2025
Am almost always able to be seen same day for any issue, even if I need multiple kids seen. Doctors have all been wonderful and attentive. Staff is great to work with.
Aug 16, 2025
I think the staff is very friendly. Dr. Rustin and his assistant are amazing!
Aug 12, 2025
The staff! Dr. Virginia Black spent 30 minutes with us for our first well visit. She was incredibly attentive and thorough. Truly appreciated her time, and thoughtful conversation with my child. Haven't experienced this level of patient focus before.
Aug 9, 2025
Great doctor
Aug 7, 2025
Everyone is so kind. Dr. Rustin is the best!!!
Aug 2, 2025
Dr Rustin is the best!
Jul 25, 2025
Doctor Robin ia wonderful. My daughter loves her.