Baptist Primary Care - Mandarin Pediatrics
14810 Old St. Augustine Road, Suite 106
Jacksonville, FL 32258 Directions
4.9 out of 5
924 verified ratings
924 Ratings, 370 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jun 26, 2026
Joseph Frank, MD
Physicians and staff are easy to work with
Jun 26, 2026
Staff is friendly, knowledgeable, and very willing to assist in any way.
Jun 24, 2026
I can always get an appointment when needed. The doctors and entire staff care about their patients.
Jun 21, 2026
Love Dr. Rustin! Always willing to listen to all our concerns and never rushes us! I now moved an hour away and will still drive down for all the kids visits! I can’t imagine putting our kids care in any one else’s hands. Ms. Nika is also the absolute best!
Jun 12, 2026
We love our pediatrician Dr. [last name]. We trust his guidance and he has always been caring and kind to our children. We do like Robin the APRN also- she is very sweet and knowledgeable.
Jun 10, 2026
We are see immediately! The best staff, best doctor, best visit. Already following your advice on how to check for differences. 👍👍
Jun 8, 2026
It was clean and quick. I love that there is a separate waiting room for the sick patients. I love Dr Buffington.
Jun 7, 2026
Dr. Black is a phenomenal pediatrician. She is not only punctual, but also incredibly caring and compassionate. We recently moved from out of state, and after just one visit, she was able to diagnose my son and make changes that have completely transformed his life for the better. Thanks to Dr. Black, we have our happy, thriving boy back. We are beyond grateful for her expertise, dedication, and genuine care.
Also, shout out to her nurse who always is smiling and seems to care about the patients,
Jun 7, 2026
Caring staff
Jun 5, 2026
Dr Rustin Buffington is amazing!
Jun 4, 2026
Clean, always available, and the providers are always attentive and thorough
Jun 3, 2026
All of the doctors are very friendly and attentive and the check in process is quick and easy.
May 28, 2026
Robin the PA is friendly, professional and very informative!
May 21, 2026
I love dr. Shah and dr. [last name]
May 20, 2026
Friendly staff and great doctor
May 16, 2026
Love Dr. Keen!
May 14, 2026
Dr Rustin is amazing! Office staff is always kind
May 14, 2026
They are usually able to get me in in on the same day, if not, then the next day. Friendly doctors and low wait time.
Apr 28, 2026
the staff is friendly and helpful. the office is clean
Apr 25, 2026
Dr Frank is great !
Less wait times, friendly staff.
Apr 23, 2026
Everything has been great. Never had an issue.
Apr 22, 2026
We love Dr. Frank! His patience commendable! Very thorough
Apr 22, 2026
We like Dr. Black. She has been terrific with our son
Apr 10, 2026
The staff is friendly and helpful.
Apr 8, 2026
Nurses and doctors
Apr 2, 2026
Dr. Frank is absolutely wonderful! As a parent, finding a pediatrician you truly trust can be daunting, but Dr. Frank makes it easy. He is incredibly knowledgeable, patient, and takes the time to listen to all of my concerns without ever making me feel rushed. Most importantly, he is fantastic with my kids. He has a warm, gentle approach that immediately puts them at ease, turning what could be a stressful visit into a positive experience. The office staff is also friendly and efficient. I cannot recommend Dr. Frank highly enough to any family looking for top-notch pediatric care!
Mar 29, 2026
Friendly team.
Mar 28, 2026
The Dr we see is very sweet and seems very genuine.
Mar 28, 2026
Friendly staff and excellent physicians
Mar 19, 2026
They're always able to get me in on short notice. I've seen most if not all of their doctors and they're all attentive, friendly and helpful.
Mar 16, 2026
Everything from the reception to nurse to doctors
Mar 11, 2026
Dr Rustin Buffington is great with children. Staff is friendly and efficient
Feb 27, 2026
My son has been a patient here his whole life. Love the staff and the Physicians are always caring.
Feb 26, 2026
Wonderful team. Have been with this clinic for over 16 years, appreciate all that Dr Black does for our family.
Feb 20, 2026
They are the best! Dr rustin and the whole office
Feb 19, 2026
Always welcoming and friendly. Very accommodating and Dr. Black is always understanding and honest with the best of intentions.
Feb 15, 2026
The staff is amazing. Been there for15 years. Dr [last name] and Robin are incredible. I am so thankful for their outstanding care. We can always get in, everyone is kind, and we trust them with our children’s health.
Feb 12, 2026
Separate sick and well visit doors. Doctors are thorough with diagnosis and tests. No one seems rushed, everyone seems like they have the time to take to answer all of the questions. And we've never had to wait too terribly long.
Feb 9, 2026
Easy to get in when my child is sick, excellent staff and doctors are always warm and friendly
Jan 23, 2026
Everyone is always so friendly. I have never had to wait for an appointment and can get in same day for a sick appointment.
Jan 20, 2026
Convenient location - great, personable doctors and nurses!
Jan 16, 2026
All the docs are great & I can always get my kids in to see someone if they are sick.
Jan 11, 2026
Everyone is very friendly and knowledgeable.
Jan 10, 2026
The ability to get my kids in the same day for a sick visit and the professionalism of all the drs.
Jan 10, 2026
The care. I appreciate the Doctors always taking the time to hear concerns and not trying to rush through an appointment.
Jan 1, 2026
Doctors and office process
Dec 26, 2025
The Team at Mandarin Pediatrics is always friendly and responsive. I never have trouble getting my kids in for a same-day sick appointment. The staff and physicians are always respectful and take the time to ask questions, not only to the parents but also to the kids. We never feel rushed - the physicians take the time to explain any illnesses and provide any tips for managing care. We love Mandarin Peds!
Dec 21, 2025
I love the staff, nurses, and doctors here!
Dec 21, 2025
Nice team
Dec 19, 2025
Everyone is nice and helpful. Love Dr Black.