Baptist Primary Care - Lakewood
2014 University Blvd W
Jacksonville, FL 32217 Directions
4.9 out of 5
2,651 verified ratings
2,651 Ratings, 1520 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Dec 20, 2024
Kara Teruya, MD
Great Doctor
Nov 29, 2024
Kristina Santiago-Naranjo, MD
Very good.
Nov 23, 2024
Kara Teruya, MD
Thorough review and examination. Friendly staff. Little to no wait.
Nov 23, 2024
Kara Teruya, MD
Welcoming professional staff. Dr. Teruya is an excellent top notch physician. Quality of care and great customer service.
Nov 23, 2024
Shiva Mahinrad, MD
Nice place, great staff
Nov 23, 2024
Kristina Santiago-Naranjo, MD
From the moment I come into the office, it's Yoana (Ana) who makes my day with her friendly demeanor, professionalism, and going above and beyond.
There's been a revolving door of Medical Assistants (MA) but there is one MA who's been there consistent, Yerdis. I am probably spelling her name incorrect.
Dr. Santiago-Naranjo is the type of MD that shows empathy, respectful, and professional. She has helped me tremendously in my physical well being.
Lastly, Joni in the scheduling has the same approach as Yoana (Ana). It is always a pleasure to speak with her, she exhibits empathy every time.
Nov 23, 2024
Kristina Santiago-Naranjo, MD
Efficient and caring
Nov 23, 2024
Kara Teruya, MD
Friendly, professional. My doctor does not rush me out. She takes time to answer all my questions. She makes me feel that she care about my health.
Nov 23, 2024
Fidel Garcia, MD
Clean and professional
Nov 23, 2024
Kara Teruya, MD
Everything! The receptionist, the nurses and of course, Dr. Teruya are all simply the best!
Nov 18, 2024
Kara Teruya, MD
Friendly, professional, caring.
Nov 18, 2024
Shiva Mahinrad, MD
Responsive and concerned
Nov 18, 2024
Kara Teruya, MD
Dr. Teruya is hands down the best - thorough, compassionate and an expert. Grateful for staff!
Nov 16, 2024
Fidel Garcia, MD
Staff friendly & professional.
Dr Garcia is the best doctor.
Nov 16, 2024
Fidel Garcia, MD
It was a wonderful visit. Thank you!
Nov 16, 2024
Kara Teruya, MD
Always friendly and helpful. Any questions I have are answered & explained. Dr. Teruya is great.
Nov 16, 2024
Fidel Garcia, MD
Customer Service, definitely Dr. Garcia is one of the best doctors that I know. Jodi is so professional and helpful. I recommend this practice 100%
Nov 14, 2024
Shiva Mahinrad, MD
Awesome Staff we were there only a few minutes and they got us right in. I think that the most time was about five minutes waiting between the assistant and the regular doctor, but it was a very pleasant experience and I'm excited to be here. We just moved here from Salt Lake City, Utah not knowing anywhere or anybody reasoning how to get around praise the Lord for GPS but with all that said it's been an awesome experience so far thank you so much. We appreciate it. God bless.
Nov 14, 2024
Fidel Garcia, MD
I like the people and the convenient location.
Nov 14, 2024
Kara Teruya, MD
Professional. Clean. The absolute best doctors in all of Jacksonville!! Excellent care.
Nov 14, 2024
Kara Teruya, MD
Friendly and efficient staff! Dr. Teruya is amazing! She listens and really cares about our health.
Nov 14, 2024
Kara Teruya, MD
Great doctor, great team. Highly recommend this office, they are both caring and knowledgeable.
Nov 14, 2024
Fidel Garcia, MD
The office was very pleasant and was able to see me for an add on emergency. Dr.Garcia listened to my concerns and was able to treat me. No long wait and very convenient. They respond through MyChart in a timely manner. Great communication. Thank you all!
Nov 11, 2024
Fidel Garcia, MD
The staff are wonderful. Very professional and caring.. Been going here for years.
First class.
Nov 10, 2024
Kara Teruya, MD
Office was clean, and the assistant was very nice.
Nov 10, 2024
Fidel Garcia, MD
Good professional staff exceptional doctors that let's you feel comfortable
Nov 10, 2024
Kara Teruya, MD
The staff is always friendly and professional. Dr. Teruya is thorough and the best doctor!
Nov 9, 2024
Kristina Santiago-Naranjo, MD
Ok every thing 10
Nov 9, 2024
Fidel Garcia, MD
I am a long time patient and your office is efficient and responsive - I have made calls to the office and also used the portal - either way, your team provides timely responses. When I arrive for my appointment, I am generally admitted into the service area within 5 minutes or less of the agreed to appointment time. I have been to other health care providers and have arrived timely for my scheduled appointment and then I have to wait in the waiting area, sometime 15-30 minutes or longer. Not so with your office
Nov 9, 2024
Fidel Garcia, MD
Dr Garcia obviously.. but Joanie the appointment scheduler comes in as a very close second place. The facility has a very good layout and flows well.
Nov 9, 2024
Kara Teruya, MD
Dr. Teruya is great in every respect!
Nov 9, 2024
Kara Teruya, MD
Friendly staff - efficient and love Dr T
Nov 9, 2024
Fidel Garcia, MD
Alway kind and caring about your patients.
Nov 9, 2024
Kristina Santiago-Naranjo, MD
I always like the care and support of Doctor Santiago.
Nov 9, 2024
Fidel Garcia, MD
Professional, punctual, and thorough. I never feel rushed, and my questions are always answered.
Nov 9, 2024
Kara Teruya, MD
Everything
Nov 9, 2024
Kara Teruya, MD
Exemplary responsive care following a fall near my home. Advice concerning medication prescribed by the Urgent Care doc was well-explained and appropriate to the situation. Alicia moved a mountain or two to get me a timely appointment to see Dr. Teruya. Appreciate all that the service consistently provides.
Nov 8, 2024
Kristina Santiago-Naranjo, MD
Really love DR Santiago she listen and the staff is very good and efficient I had been looking for a good doctor and finally found one I would recommend Dr Santiago and her staff to anyone
Nov 8, 2024
Kara Teruya, MD
I love the care and attention provided by the staff and especially Dr. Teruya.
Nov 7, 2024
Fidel Garcia, MD
Everyone is so friendly and great at answering any questions I have! I always have great advice from Dr Garcia and he is a great doctor! His staff rocks!
Nov 7, 2024
Kristina Santiago-Naranjo, MD
Everyone is very helpful and knowledgeable.
Nov 7, 2024
Fidel Garcia, MD
Everyone is so pleasant and Dr Garcia is the best!
Nov 7, 2024
Fidel Garcia, MD
On time, clean, friendly staff, very helpful.
Nov 7, 2024
Kara Teruya, MD
Everyone is respectful and friendly. I don't feel like cattle being run through a chute. Dr Teruya actually spends time with you and listens. I rarely am kept waiting past my appointment time sitting in the lobby.
Nov 7, 2024
Kristina Santiago-Naranjo, MD
Everyone on the staff is very friendly and helpful, and I feel like they're looking out for me and my health. They all take the time to listen.
Nov 7, 2024
Fidel Garcia, MD
All your office staff makes me feel
Like they genuinely care about my well being. I appreciate that they worked me in for an appointment, and I always am confident in Dr. Garcia’s care.
Nov 7, 2024
Kristina Santiago-Naranjo, MD
Great staff and amazing doc
Nov 7, 2024
Shiva Mahinrad, MD
The facility is very clean. The staff was very friendly and efficient. The overall visit was pleasant.
Nov 7, 2024
Kara Teruya, MD
Friendly
Nov 5, 2024
Fidel Garcia, MD
Friendly, knowledgeable, caring, prompt.