Baptist Primary Care - Lakewood
2014 University Blvd W
Jacksonville, FL 32217 Directions
4.9 out of 5
4,149 verified ratings
4,149 Ratings, 2438 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Sep 28, 2025
Kristina Santiago-Naranjo, MD
Everyone is friendly and professional.
Sep 28, 2025
Quick and efficient check in and processing. Professional, friendly and helpful staff. Meets all of my needs. Great work!
Sep 28, 2025
Continuing accurate Professional Care
Sep 27, 2025
Friendliness of the people. The amount of time that the doctor spends with you.
Sep 27, 2025
The staff and we love Dr T
Sep 26, 2025
I like that Dr Santiago is extremely knowledgeable and personable.
Sep 26, 2025
Professional & courtesy staff. Dr. Garcia is awesome. Takes interest in the patient & never rushes.
Sep 26, 2025
Cleanliness
Physician is thorough
Wait time is great
Friendly staff
Sep 26, 2025
Very efficient and competent staff
Sep 26, 2025
Staff is courteous, Doctor is always on time and really works with her patients. Great experience.
Sep 26, 2025
Clean environment, friendly staff
Sep 26, 2025
Dr Kristina is very thorough
Sep 25, 2025
I had a wonderful visit everyone was friendly and professional. I asked to move up my appt.
the scheduling dept was Great i was able to see the doctor two days earlier. Wonderful experience. Thank you,
Sep 25, 2025
I like the new chairs. Efficient, the Baptist chart on line is easy to communicate messages with my Doctor. I've known several of the staff for 6 yrs.
Sep 25, 2025
Always immaculate in timing, pre doc exam and the precious time w/ doc who does not miss a beat. Pleasantries on completion of task w/ next appt scheduled. It’s just heartwarming 💖
Sep 24, 2025
Very nice office. No issues for 10 yrs.
Sep 24, 2025
Good friendly staff and doctors
Sep 21, 2025
Clean, close, well staffed and take care of my needs
Sep 21, 2025
Very helpful staff - excellent doctor
Sep 21, 2025
Caring attitude
Sep 21, 2025
Responsiveness of staff. Dr. Mahinrad's care and attentiveness
Sep 21, 2025
Professional staff and very thorough and kind Dr. Teruya.
Sep 20, 2025
The staff is very nice and the rooms look clean.
Sep 20, 2025
No wait for service once checked in.
Sep 20, 2025
I really like and trust Dr. Fidel Garcia. He is very smart, empathetic, and a good listener.
Everyone on the staff is courteous, helpful, and kind.
Sep 20, 2025
The people or the staff are very friendly! The office is clean and organized
I love our family Dr Mahinrad. She is always attentive for my health issues. Easy to get appointments or rescheduled if needed.
Sep 20, 2025
All personnel were very very attentive, and professional.
Sep 20, 2025
Convenient and very friendly staff.
Sep 20, 2025
Friendly
Sep 19, 2025
I’m so pleased to have Dr Santiago as my PCP. She makes my health feel like a partnership.
Sep 19, 2025
Great office and people
Sep 19, 2025
Great staff!!
Sep 19, 2025
The professionalism and caring for their patients is above and beyond.
Sep 18, 2025
Timely and excellent care
Sep 18, 2025
Wonderful staff. Clean and on time.
Sep 17, 2025
The staff is friendly and professional and Dr. Teruya is excellent.
Sep 17, 2025
Everyone there is always so courteous and nice and you don’t have to sit out in a waiting room for hours to be seen. And I love to fight that doctor. Teruya listens to me and and then helps me come up with a plan. She likes to give you options, all while letting you know what you really need to do. She is good at her job. I enjoy having her as a doctor. I feel like I can talk to her about anything.
Sep 17, 2025
Little to no wait time. Friendly staff. Easy parking. Dr. Teruya is very eager to solve any new problem. She is very patient and does not hurry you out as MANY Doctors do. Those should not overbook to get more volume! I am totally 😀 pleased.
Sep 17, 2025
I love my Doctor. Mrs. Shiva Mahinrad she is the best !! I love her. Her staff is very nice and the office is real clean and cozy
Sep 17, 2025
The staff, Dr. Teruya, the short wait times.
Sep 17, 2025
Everyone is very friendly and makes me feel comfortable.
Sep 17, 2025
Everything! Dr. Mahinrad is an outstanding doctor. Best doctor i have ever had. Further, a great staff.
Sep 17, 2025
Chose this office for the location after moving to Middleburg. Very pleased with Dr Mahinrad who apologized profusely for the small wait and went over everything with me. She was the first doctor who vowed to work with me on my weight loss and nutrition intake. Also Michelle at the front desk was extremely helpful and very personable. When you are picking a new doctor it can be a little scary, but I felt so relaxed with leaving that day. 😊
Sep 17, 2025
Staff is always awesome, the office always looks good. Love my new doctor.
Sep 16, 2025
Dr. Teruya
Sep 15, 2025
The friendliness and professionalism
Sep 15, 2025
The staff is very friendly/engaging! They respond quickly/efficiently in providing services. Dr. Santiago-Naranjo is very thorough in evaluating my test results/explaining medical reasons for decision regarding my treatment plan.
Sep 14, 2025
The consultation was conducted with the highest level of professionalism and care.
Dr. Kristina demonstrated exceptional medical expertise and thoroughness throughout the examination. She took the time to listen carefully to our concerns, explained her observations clearly, and ensured that we fully understood the recommendations provided.
Sep 14, 2025
Always clean. Staff is friendly and efficient. Love Dr. Teruya!
Sep 14, 2025
Everyone is so kind and approachable. I never feel like a number when I walk through the doors. Dr. Santiago and her assistant are awesome.