Baptist Primary Care - Lakewood
2014 University Blvd W
Jacksonville, FL 32217 Directions
4.9 out of 5
5,858 verified ratings
5,858 Ratings, 3,461 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Jul 26, 2026
Kristina Santiago-Naranjo, MD
Clean and friendly staff ! Dr Santiago is awasome
Jul 26, 2026
Everyone is so friendly and respectful
Jul 26, 2026
Not crowded. Waiting room is nice. Staff is professional and friendly. I like Dr. Mahinrad.
Jul 26, 2026
Very welcoming check in staff. Medical staff is friendly and efficient. Dr. Garcia is the best.
Jul 26, 2026
Everyone was very nice and professional
Jul 25, 2026
The love and care of Lady, Anna, and Dr. Garcia
Jul 25, 2026
Everyone's so helpful 🙂
Jul 25, 2026
The care and attentiveness of the healthcare professionals
Jul 25, 2026
Everyone was super nice. Dr. Santiago is very kind, smart and knowledgeable doctor. One of the best.
Jul 25, 2026
Friendly staff. On-time appointment. Physician communicated well and made me feel very comfortable.
Jul 24, 2026
Friendly and the staff is knowledgeable. My physician takes time with me and answers all my questions.
Jul 24, 2026
The staff is very nice, the comfort of the waiting room. Dr Santiago is very professional and caring
Jul 24, 2026
Everyone is friendly and professional
Jul 24, 2026
Everyone is very friendly and Dr Mahinrad really listens and responds to concerns. I feel in great hands with this practice!
Jul 24, 2026
Everything. From the check in, getting my basic vitals and then working with Dr. Mahinrad. Glad I made the choice to pick Dr. Mahinrad as my primary physician. She took the time to list to my concern and answer all my questions. Thank you.
Jul 24, 2026
It is very nice and staff is very friendly
Jul 24, 2026
Been coming there for awhile staff amazing! Dr! Teruya is amazing and caring! She has cared for my husband for many years love her caring about us both.
Jul 24, 2026
Very professional
Jul 24, 2026
The entire staff are welcoming and professional.
Jul 23, 2026
Dr Garcia is always available to help. The staff is friendly and helpful.
Jul 23, 2026
I love Dr. Teruya
Jul 22, 2026
Warm, friendly and very welcoming. Very professional and considerate of the patients.
Jul 22, 2026
No waiting so far. Friendly associates.
Jul 22, 2026
Dr. Mahinrad is caring, knowledgeable, and takes as much time as needed to discuss issues/concerns and make everything understandable.
Jul 21, 2026
Dr T is truly a great doctor. The office personnel people are very friendly & professional. The building is clean & near to where I live. It's a joy to go there. Thank you.
Jul 20, 2026
Dr. Teruya is a fantastic caring physician!
Jul 20, 2026
Everyone is very efficient and Dr. Teruya is GREAT.
Jul 19, 2026
Friendly staff. Felt the love!!!
Jul 19, 2026
Love Dr Santiago! Everyone in the office was excellent & very helpful.
Jul 18, 2026
The kindness, didn't have to wait long, my Dr is excellent,she is kind she is professional she really cares,the office is always clean I am greeted as soon as I come in the front door love this office
Jul 18, 2026
Friendly staff and best physician in Jacksonville, Dr. Teruya.
Jul 18, 2026
The office was easy to find with plenty of convenient parking spaces. The check-in was quick and efficient and there was plenty of room in the waiting area. Cleanliness is important to me and I was very comfortable waiting to be called.
Jul 18, 2026
Friendly staff, immaculately clean, spacious, and Dr. Santiago.
Jul 17, 2026
Friendly staff and beautiful, clean office
Jul 17, 2026
Good software tracking my arrival. Relatively short wait until called.
Jul 17, 2026
The new office is large and inviting and there is plenty of space to park. Dr. Kristina Santiago-Naranjo is an awesome physician who takes the time to listen to your concerns, completely reviews all your lab work, and then works with you to make a plan to improve your overall health. Her staff, particularly Lauren, are very professional and caring, and demonstrate that they want all patients to live well. I would not hesitate to recommend Dr. Santiago-Naranjo to any person seeking professional and compassionate medical care.
Jul 17, 2026
Clean and welcome
Jul 16, 2026
Outstanding personal care in which I place my trust.
Jul 16, 2026
The office staff is friendly and efficient. The Doctor takes her time a listens to my concerns
Jul 16, 2026
The staff is amazing and the environment is always pleasant
Jul 15, 2026
Clean, location is great and office friendly
Jul 15, 2026
Always on time, very thorough and professional as well as personable. I never feel rushed and always feel heard. Dr. Vella is also excellent at wound care!
Jul 15, 2026
Clean and efficient. Very friendly.
Jul 15, 2026
The staff is always friendly, welcoming and professional. One thing which is very important its how efficiently they schedule appointments. The spacing between them is never more than twenty minutes, so no one has to deal with long wait times.
Both doctors always take the time to listen to my concerns, answer questions and provide care without making me feel rushed.
Jul 15, 2026
Medical staff are courteous, professional and patient oriented in a friendly yet businesslike manner.
Jul 15, 2026
Dr. Santiago is the BEST PCP anyone could ask for and she recently moved to this location. The staff was very nice and there was plenty of parking and it was easy to get too. A 10 out of 10!
Jul 15, 2026
Friendly and efficient staff
Jul 15, 2026
Friendly and Kristina is the best
Jul 15, 2026
Every staff member I came across was so friendly. I didn’t wait long, at all. I feel like the dr was kind, she seemed attentive to things we spoke about. How fly recommend this office!
Jul 15, 2026
Very nice, clean and comfortable.