Kristina Santiago-Naranjo, MD

The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.

Apr 26, 2025

I liked everyone. So sweet and considerate. I love Dr. Kristina Santiago-Naranjo. She is the great est and listens

Apr 24, 2025

Excellent doctor who listens to the patient

Apr 24, 2025

Everyone is so helpful and friendly every time we go. We felt listened to and never rushed. Dr. Santiago is kind and knowledgeable and truly wants what is best for her patients.

Apr 21, 2025

We love Dr. Santiago.

Apr 18, 2025

Everything

Apr 17, 2025

They knew me and greeted those of us in the office with a smile and kind voice! All staff were caring, respectful, and helpful. The doctor’s visit included educational aspects concerning my care. I am so appreciative of Dr. Santiago in her care for me and my family. I feel seen and heard. I am better because of her ♥️

Apr 14, 2025

The staff are always courteous and responsive to my questions, very professional. Dr. Santiago is one of the best physicians I have ever encountered. She reads my chart along with me, refreshes any changes that are needed and thoroughly discusses anything I have questions about. She listens intently, reviews my history with me and never makes me feel rushed. When I pose questions through the portal she or a staff member responds promptly.

Apr 13, 2025

I love having a woman physician. I felt hopeful and heard. The office staff is friendly and knowledgable. This first office visit exceeded my expectations. Communication is the best through the patient portal.

Apr 13, 2025

The staff are friendly, thorough, and my provider is awesome. I recommend this practice to everyone looking for excellent care and conscientiousness to better health.

Apr 11, 2025

Everything

Apr 9, 2025

I like. Very good

Apr 5, 2025

The entire office is very friendly. The doctor really cares about her patients. Evrytime I go I have a awesome experence.

Apr 5, 2025

The office staff is friendly and helpful. Dr. Santiago listens and works with you to make a plan.

Apr 5, 2025

Kind staff, take the time necessary, thorough, clean, super service!!!

Apr 3, 2025

Check in getting back to see Dr quick.

Mar 30, 2025

Personable

Mar 29, 2025

Friendly staff Easy to talk with my doctor

Mar 29, 2025

the staff are very friendly and pleasant my doctor takes time with me listens doesn't rush with you plus she always has a smile

Mar 24, 2025

Verycaring and helpful about my needs

Mar 22, 2025

Excellent care and service.

Mar 21, 2025

The team of assistants and doctors were extremely thorough and communicated very well.

Mar 14, 2025

Organized, easy pay and checking online. The staff is always so nice and helpful.

Mar 9, 2025

Great doctor

Mar 8, 2025

Good service

Mar 8, 2025

I like all the staff ,My doctor Kristina very professional and care about my health !

Mar 6, 2025

Quick, thorough, in sync with technology (for reports, referrals, scheduling, questions, etc.)

Feb 27, 2025

Everything. Used to go to this Primary when my parents were still alive. When I retired and needed a new Primary I decided to use this office. The staff are courteous, firendly and some of them still remember me. When I needed to get new insurance my previous provider stated that I would need to change Primaries. I got new insurance and kept my Primary. I like have my Primary connected to the Hospital of my choice with the needed resources close at hand. I am very comfortable with my current Primary and at this time have absolutely desire to change that.

Feb 24, 2025

Friendly, professional and respectful.

Feb 22, 2025

Doctor patient conversations.

Feb 19, 2025

This has been one of the friendliest most caring doctor's office I have ever been to, and I've been going to doctor's offices for over a half century. Not only is the staff very friendly, but Dr. Santiago is so very good at listening and taking time with her patients.The other Baptist offices should really take note of how great an experience it is visiting this office. I'm never nervous to go in which was not the case at many other Baptist Primary Care offices. Not only am I a patient, but so is my husband who also feels this same way. Whatever you guys are doing there please keep up the good work and know that, at least for someone like me who's historically (and with very good reason) been anxious at doctor's offices, you guys have finally made me less afraid to seek care as I know I'm going to be listened to and not dismissed because of how I look or my age or my concerns. The treatment we get at this location is so very rare in a doctor's office that is under pressure to treat most people like just a number but it doesn't happen here. Combined with the friendly, caring and kind staff we appreciate you all more than we can ever express!

Feb 17, 2025

Excellent office personnel and always best doctors in town

Feb 15, 2025

Friendly , professional and respectful. Is always clean.

Feb 1, 2025

The office was extremely clean and there was plenty of parking.

Jan 30, 2025

I love going to the doctor, but Santiago listens to me talks to me where I can understand her always caring the office help is so everybody is wonderful there. I’ve told people lots of people that they should change their Dr because he’s acting Santiago .

Jan 19, 2025

Everyone in the office was so pleasant and took their time and listened. The doctor was very thorough. She explained everything This was my first visit and I will continue to go back. I am making Dr. Santiago my primary physician.

Jan 19, 2025

I like the Doctors and staff

Jan 9, 2025

Love this office! From front of office to nursing to my PCP nothing but caring professionals.

Jan 9, 2025

De Santiago and her staff are great. They never make you feel rushed and are always very kind and helpful. Dr Santiago is thorough, non-judgmental and very easy to talk with.

Dec 22, 2024

This office and everyone are Great. Best of the best

Dec 21, 2024

Didn’t have to wait long. Very pleasant person at front desk and pleasant medical assistant taking blood pressure, etc. Good rapport with doctor. Doctor summarized care plan well.

Dec 18, 2024

EXCELLENT CUSTOMER SERVICE AND PATIENT SERVICE BY BOTH OFFICE AND MEDICAL TEAM!. COURTEOUS AND AMABLE ASSISTANCE OVERBTHE PHONE AND IN PERSON! CLEAN FACILITIES. BEST SERVICE I HAS IN JACKSONVILLE AFTER LIVING HERE FOR WELL OVER 10yrs. THANKS BLESSINGS 🙏

Dec 14, 2024

Availability

Dec 12, 2024

Comfortable and welcoming

Dec 10, 2024

I like my doctor and her nurse. They both care about me and my well-being. The entire staff is professional and caring.

Dec 7, 2024

Dr Santiago is the best. Efficient appts and takes time with her patients. Smart lady and has great bedside manner. The entire stagf friendly and office location for in snd out is grreat.

Nov 29, 2024

Very good.

Nov 28, 2024

Dr Santiago was a breath of fresh air. Very thorough with establishing me as a new patient. Felt super cared for. Enjoyed her attention.

Nov 26, 2024

Dr. Santiago and team are amazing, Dr. Santiago, made me feel comfortable and most of all hears you and waste no time in targeting the areas of concern, really helps in restoring good health, I actually feel the process. Sincerely

Nov 25, 2024

Very personal, listening and very understanding

Nov 25, 2024

Caring staff