Kristina Santiago-Naranjo, MD

The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.

Sep 25, 2026

I had a wonderful experience from check-in to check out.

Sep 25, 2026

Very open, and welcoming. Great people too

Sep 23, 2026

This was my first visit to Intracoastal West from another office and it was very clean and updated. The staff was great to interact with, from the front desk check-in all the way to Dr. Santiago and her medical assistant. The rooms are spacious and well-lit, and I’ve already recommended it to another family member.

Sep 23, 2026

Very helpful, caring, friendly staff. Dr. Kristina is SO awesome and supportive of your care plan.

Sep 23, 2026

The care and patience Dr Santiago gave me.

Sep 19, 2026

Kind, caring staff and an excellent physician .She was very thorough and competent.

Sep 19, 2026

Staff

Sep 18, 2026

Dr Kristina is valuable. She is a good listener and problem solver, with an excellent memory and the ability to keep up-to-date on research and current practices.

Sep 18, 2026

Professional and friendly and kind and all abt the patience

Sep 18, 2026

Dr Santiago is an example of what all physicians should aspire to be. She is so thorough, you know she is on top of your history and listens carefully to your current status. I feel blessed to have her on my health team.

Sep 17, 2026

I ENJOYED MY VISIT .LOVED MY DOCTOR VERY CLEAN

Sep 16, 2026

Primary Dr. Santiago. This was my first visit to her new location. The facility is very nice.

Sep 13, 2026

all the facilities and, especially, the specialists

Sep 13, 2026

Dr. Santiago articulates medical conditions and steps to improve, in an excellent manner. She answers all questions, and seeks best practice solutions.

Sep 10, 2026

Welcoming,clean and friendly staff.

Sep 4, 2026

From the first call to the office to schedule an appointment as a new patient, to the check-in, the nurse's treatment while checking my vitals—everything was excellent. As a first-time patient, I felt completely at ease. Then, when the doctor came in, she treated me so well that I felt confident. She explained the treatment I was about to begin step by step. Talking to my doctor is a conversation of trust, which is the most important thing that should exist between doctor and patient—trust, because that way the patient can express what they feel without fear. I give the office a 10 out of 10.

Sep 4, 2026

The convenience of the location

Sep 3, 2026

I followed Dr Santiago to this office. The staff is nice and the facilities are new as of March. Dr Santiago spends quality time with me , addressing all my issues or concerns. I am very confident in her care . I am so happy to have found her to be my primary doctor!

Sep 2, 2026

, friendly people & my precious doctor

Sep 2, 2026

I like how modern the office looks compared to the Lakewood office location had been previously going to. The rooms and the waiting are bigger and there is ample parking. Also, my doctor, Kristina Santiago is by far the best doctor I have ever had. Major kudos to her. She has been my doctor for several years going back to when she was working out of the Baptist Health Lakewood location. Dr. Santiago is such a great doctor that I plan to keep her as my primary physician after I move out of state. Her level of care is worth me traveling back to Jacksonville for my exams. The way I see it, there are good doctors and there are rock star doctors. Dr. Santiago is a rock star. I don't remember her assistant's name but she was also very nice and professional. Overall, I can say that from here on out, that office and Dr. Santiago are my primary options for healthcare, even it it means flying all the back to Jacksonville from Las Vegas.

Sep 2, 2026

Dr. Santiago and her staff is unmatched anywhere in Jacksonville. Her generosity with her patients and her ability to listen to her patients is like no other doctor. Her staff cares about the patients too which is hard to come by. I will not go anywhere else for my care.

Sep 1, 2026

I love the staffing. I love how informed they are how quick they are to help their insight on procedures and services and medication.

Aug 31, 2026

Great doctors and very knowledgeable, office staff is very helpful.

Aug 29, 2026

I think Dr Santiago is a wonderful doctor. I will go where ever she is.

Aug 27, 2026

Everything is excellent

Aug 26, 2026

The personnel is phenomenal! The space is cheerful and comfortable. I love the artwork on the walls. The entire experience was pleasant.

Aug 26, 2026

Dr. Santiago

Aug 26, 2026

My doctor, Kristina Santiago! The staff was very friendly too

Aug 22, 2026

The young lady at the desk during my exit was polite, personable and friendly. Also, the Nursing assistant for my Dr. was caring.

Aug 22, 2026

Clean, friendly and professional staff. Dr. Santiago is worth the drive!!!

Aug 20, 2026

Dr Santiago is amazing! A breath of fresh air. Very through.

Aug 20, 2026

Great location. Staff was friendly and efficient. Dr Santiago was on time and very thorough. Answered all my questions patiently. Highly recommended.

Aug 13, 2026

I love how there is more parking than at the last location that I was at with my doctor. I love how my primary care physician is very thorough about covering my needs.

Aug 12, 2026

Easy access with a light to get on a busy road. A lot of parking.

Aug 10, 2026

The staff

Aug 9, 2026

Dr. Santiago and her staff are great!

Aug 7, 2026

Dr Santiago is great. She cares about my well being and she addresses my concerns.

Aug 6, 2026

Nice and good service.

Aug 6, 2026

Very clean, staff is very friendly and compassionate

Aug 5, 2026

Very friendly staff. The office was clean and comfortable. The parking lot was spacious and accommodating. And the receptionist updated my photo on my chart to a real photo so it was no longer the photo from my driver's license, which just made me so thankful I could cry. 10/10

Aug 4, 2026

The office is clean and bright. The ladies are very nice and I feel welcomed.

Aug 2, 2026

Staff and doctor are great

Aug 2, 2026

Everyone was so nice! Front desk, nurse and doctor- all friendly and welcoming. I felt listened to. Very happy to make this my primary care choice!

Jul 29, 2026

The staff is very professional and kind. Dr. Santiago is the best. She listens and takes time with you.

Jul 29, 2026

Excellent

Jul 29, 2026

Everything

Jul 26, 2026

Clean and friendly staff ! Dr Santiago is awasome

Jul 26, 2026

Everyone is so friendly and respectful

Jul 25, 2026

Everyone was super nice. Dr. Santiago is very kind, smart and knowledgeable doctor. One of the best.

Jul 24, 2026

The staff is very nice, the comfort of the waiting room. Dr Santiago is very professional and caring