Kristina Santiago-Naranjo, MD

Internal Medicine

Baptist Primary Care

2014 University Blvd W

Jacksonville, FL 32217 Directions

904.733.9211

www.baptistjax.com

4.9 out of 5

771 verified ratings

1 Location


Baptist Primary Care - Lakewood

2014 University Blvd W

Jacksonville, FL 32217

(904) 733-9211 Directions

771 Ratings, 411 Comments


The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Oct 25, 2025
Professionalism, knowledge and care given to patients, plus the friendly attitude.

Oct 24, 2025
Everyone is so kind! Lady, the nurse, is the best. Dr. Santiago is kind, professional, and takes time with you. She listens and is very thorough. I feel very confident in her care.

Oct 24, 2025
All staff were pleasant and professional. Dr Santiago-Naranjo is a very caring doctor and takes the time to listen and address patient concerns.

Oct 21, 2025
friendly envi

Oct 20, 2025
The doctors are very proactive to help find out what is going on. They are understanding and take your concerns as their own. I liked that i felt heard and understood, that what I have been experiencing is real.

Oct 11, 2025
Courtesy, kind. Doctor is great, takes time with and explains everything with you.

Oct 9, 2025
Your staff is always kind and I appreciate the time that Dr Santiago takes with me to go over my blood work. Her nurse is always very polite and kind.

Oct 4, 2025
Friendly staff. Fantastic Nurses, and an awesome Doctor. Dr. Kristina is the best. She listens and addresses every concern. Down to earth suggestions and real life solutions. Finally after years of searching for a good primary we have found one. God heard our prayers

Oct 4, 2025
I am 70 years old, and Dr. Santiago is the best doctor I have ever had. She is smart, concerned, and willing to take the time necessary to get to the bottom of any issue, then work to resolve it.

Oct 4, 2025
Very professional and kind

Oct 3, 2025
Everything excellent

Oct 2, 2025
Courtesy and lovely team

Sep 29, 2025
From start to end, staff are always professional. Dr. Santiago, shows empathy, care, and always committed to the well being of my health.

Sep 28, 2025
Everyone is friendly and professional.

Sep 26, 2025
I like that Dr Santiago is extremely knowledgeable and personable.

Sep 26, 2025
Dr Kristina is very thorough

Sep 21, 2025
Caring attitude

Sep 19, 2025
I’m so pleased to have Dr Santiago as my PCP. She makes my health feel like a partnership.

Sep 18, 2025
Timely and excellent care

Sep 15, 2025
The staff is very friendly/engaging! They respond quickly/efficiently in providing services. Dr. Santiago-Naranjo is very thorough in evaluating my test results/explaining medical reasons for decision regarding my treatment plan.

Sep 14, 2025
The consultation was conducted with the highest level of professionalism and care. Dr. Kristina demonstrated exceptional medical expertise and thoroughness throughout the examination. She took the time to listen carefully to our concerns, explained her observations clearly, and ensured that we fully understood the recommendations provided.

Sep 14, 2025
Everyone is so kind and approachable. I never feel like a number when I walk through the doors. Dr. Santiago and her assistant are awesome.

Sep 14, 2025
That service.

Sep 13, 2025
Love the personalized attention during the office visit

Sep 13, 2025
Friendly staff! And Dr. Santiago is fantastic. Takes her time and listens well.

Sep 13, 2025
Even though I had to wait for a while, I appreciate that Dr. Santiago is very thorough and takes her time with her patients, making sure they understand everything and have no questions. The office staff is wonderful too.

Sep 8, 2025
Very friendly. Easy to find. The staff were patient and understanding. The area was roomy.

Sep 6, 2025
Everyone is very nice and very helpful. I feel blessed to have Dr Kristina Santiago as my doctor.

Sep 6, 2025
The friendly people!

Sep 3, 2025
Staff very caring , patient,and professional. Office very clean.

Aug 31, 2025
Everything!!!!

Aug 29, 2025
Everyone was polite, professional and helpful

Aug 28, 2025
I am always treated with respect & made to feel that I am important. Dr. Santiago and her staff are kind, friendly, sincere & I never feel rushed. I always feel “heard” and I appreciate having a medical team that truly cares.

Aug 28, 2025
Staff members are always friendly and prompt to address any concerns we have. I especially appreciate how prompt they are with electronic portal information exchanges. Keep up the good work!

Aug 27, 2025
As always, the office was easy to find with lots of parking. It was extremely clean and the office staff were courteous and professional.

Aug 25, 2025
Clean, very professional staff.

Aug 22, 2025
Excellent

Aug 19, 2025
Everything, Love my Doc and staff!

Aug 16, 2025
The doctor and several of the girls

Aug 16, 2025
It is conveniently located, and the staff is superb. I have switched insurance twice to keep my doctor

Aug 16, 2025
From the desk to the doctor, everyone is friendly, caring, informative, and helpful. Making me feel so much more relaxed than anxious. Thank you!

Aug 16, 2025
Great Dr. Caring, helpful spirit is good. Always willing to seek the problem with out criticism. Front desk Great attitude,making customers feel good

Aug 16, 2025
Everyone is very nice and welcoming. Dr Santiago is very enthusiastic to help people. You can really tell she and her staff care for their patients very much.

Aug 9, 2025
I live quite a distance from the office of Dr. Santiago but, she is a doctor who is "all in". She gives everything she has to her patients. It is worth the drive to have such a caring doctor. She is so knowledgeable & professional. The office staff are just as caring & professional. These days it is so hard to keep everyone happy, as so many are looking for someone to blame but, at this office, they all try to keep the patients satisfied and cared for. I have been a patient for 3 years and have never been disappointed by the quality of care I received. Thank you to Dr. Santiago and all of her staff. In the crazy world we live in, you all do an outstanding job!

Aug 7, 2025
Have been going there for a few years now and have never had an issue. Really like my primary and the office staff. Some of the staff I have known when my parents went there. That was the reason I chose it, along with it being close to home.

Aug 7, 2025
Dr Santiago and staff are the best. They are very attentive and understand my medical history.

Aug 7, 2025
I am a patient of Dr. Santiago with complicated medical issues. I've been a patient of inumerable physicians, including internists, for 40 years. Nobody takes the time, interest and care as does Dr. Santiago and her treatments are excellent. She also has figured out how to relate to me extremely well and I'm, admittedly, not always the easiest patient to inspire. Thank her. Thank Lakewood Baptist.

Aug 4, 2025
The kindness, care and concern for making sure you get heard and they will find solutions no matter what it takes.

Aug 4, 2025
It’s comfortable and cool

Aug 3, 2025
Friendly, professional, reliable, consistent, attentive and empathetic