Jacksonville- Head and Neck Clinic
4.9 out of 5
3,844 verified ratings
3,844 Ratings, 2,405 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Mar 29, 2026
Allison Ceccardi, PA-C
fast
Mar 27, 2026
Efficient, kind and compassionate care
Mar 27, 2026
Friendly associates and very helpful.
Mar 20, 2026
This office consistently provides a high quality of care. You don't catch them on good days or bad days - they are always good days. There is never a feeling of being rushed through the appointment.
Mar 19, 2026
The best medical professionals
Mar 19, 2026
Efficient, friendly and willing to spend time and answer your questions.
Mar 19, 2026
organized, friendly, kind and will answer questions
Mar 19, 2026
Excellent knowledge. Looked at me while we talked and spent as much time as needed to answer my questions. Very personable staff.
Mar 18, 2026
On time and efficiently done
Mar 16, 2026
Prior to my consultation with Dr. Blaine Smith I met with Patient Financial Advocate, Yolanda [last name], who provided a thorough review of Baptist MD Anderson Center's resources, background and also went through information provided in the patient binder of information.
I then met with Dr. Smith's nurse for BP and oxygen check, as well as a brief explanation of next step.
I next briefly met with Anna [last name], BSN, RN, the Head and Neck Nurse Navigator, for additional information regarding resources available at the hospital.
Next was a consultation with Dr. Smith and his RN, Christina. Dr. Smith reviewed the history of my squamous cancer and explained how he would approach the removal of the cancer located on my face. He answered questions I had and encouraged me to send any questions I might later have through the patient portal.
He also suggested I consider Immunotherapy and set up a consultation with Dr. [last name], which I attended a few days after my appointment w/ Dr. Smith.
Dr. Smith did not hesitate to respond to my questions or limit the number I asked. He was compassionate in his approach and engaged in our discussion. I felt confident in his thoughtful responses and his plan for surgery, as well as his explanation of the potential risks and outcome of my surgery.
Mar 14, 2026
The kindness and caring of all the MDAnderson staff
Mar 13, 2026
Very thorough and direct - everyone was super friendly and kind
Mar 13, 2026
The care and respect that one receives from the entire staff is the best. You feel like family not a patient.
Mar 12, 2026
Everyone was very friendly, and professional!
Mar 12, 2026
The entire experience is fantastic. Facility is light and bright and clean. Everyone is so w welcoming and friendly.
Mar 11, 2026
Everyone was extremely kind and made you feel at ease even with a cancer diagnosis. Dr. Blaine Smith was very kind and explained everything. Exceptional care so far.
Mar 11, 2026
All of the staff were friendly and professional. They never made me wait. Appointment times are adhered to. I cannot say enough good things about Dr. Blaine Smith. He was caring, professional, and made me feel at ease. He did a fantastic job on my thyroid surgery.
Mar 11, 2026
The doctor was very knowledgeable about what we discussed.
Mar 11, 2026
Both PAs that I was seen by were very personable and explained everything very well. Would absolutely see either again.
Mar 11, 2026
Professional yet personable.
Mar 7, 2026
Attentive, answered questions, polite, clean facility
Mar 7, 2026
excellent care
Mar 6, 2026
Everyone is so kind and helpful
Mar 6, 2026
The staff were helpful and friendly. Andrew Brinsko spent time explaining to my husband exactly what he was going to do when viewing his throat and vocal chords. Very thankful for the care that was provided. Thank you
Mar 5, 2026
Kind and professional staff. Made it easy for me to mentally process my situation
Mar 5, 2026
Short wait time at office and they were very attentive and concerned that I recover properly
Mar 3, 2026
All aspects of my interaction with this medical group was wonderful! From staff to those in the operating room, I was taken care of with professionalism and great care.
Mar 2, 2026
Everything. Professionals who really care. All questions are answered. No rush. Great communication and the portal is very helpful.
Feb 28, 2026
Always treated like I'm their only patient. Wonderful Doctors and support staff. Makes you feel like you're the only one. Most highly recommended.
Feb 28, 2026
pleasant staff, appointments on time.
Feb 27, 2026
Staff was cordial, informative, and easy to work with.
Feb 27, 2026
From the minute we showed up for our appointment everything ran smoothly and on time. Each person we encountered was friendly and personable. Dr. Mayland has a terrific team!
Feb 27, 2026
Listened to us carefully.
Feb 27, 2026
Dr. [last name] is extremely caring and detailed in all our communications. Allison his PA is wonderful, so friendly and listens to each question and answers with care. The entire team has been amazing and compassionate during our cancer journey. We are forever grateful to each and every person we dealt with during our treatment road to recovery!
Feb 27, 2026
Everyone is so good at what they do, and make you feel so comfortable
Feb 27, 2026
Accurate and well done
Feb 26, 2026
All the people I have dealt with have been very caring, and wants to help you with what every type of cancer you have.
Feb 26, 2026
Everything 😇
Feb 26, 2026
The pleasant staff
Feb 26, 2026
Everything!
Feb 26, 2026
Staff, timeliness
Feb 25, 2026
Very helpful took time to explain my situation have been going there for 2 years now and everyone is so sweet and helpful love this family of new people
Feb 21, 2026
Very professional and pleasant experience as always
Feb 21, 2026
Dr. Mayland and her ENTIRE staff were so warm and welcoming and frankly ... very forthright and frank - - this is VERY much appreciated!
Feb 20, 2026
Everything
Feb 20, 2026
Always professional, compashionate, knowledgeable, and helpful.
Feb 20, 2026
The personal care and friendly staff.
Feb 20, 2026
Excellent surroundings, people and service - they all make you feel special
Feb 20, 2026
MD Anderson was very professional from front desk through the Dr visit. Everyone was friendly and knowledgeable.
Feb 20, 2026
Very efficient, friendly