Jacksonville- Head and Neck Clinic
4.9 out of 5
2,982 verified ratings
2,982 Ratings, 1851 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
May 24, 2025
Blaine Smith, MD
Very professional and caring with timely communications at all phases
May 24, 2025
Great Dr’s and R N nurses
May 23, 2025
Efficient, professional. The staff was knowledgeable and helpful.
May 23, 2025
Everything.
May 23, 2025
Dr [last name] and Ann Sullivan have both been absolutely great in all of my dealings. I cant say enough good things about all of my experiences with the staff.
May 22, 2025
you didn't disappoint me
May 21, 2025
Everything.
May 19, 2025
I received an immediate response when trying to book my appointment due to resent concern. Was able to get CT right away and be seen within the week by my doctors PA because she hadn't returned from maternity leave. Was very pleased with my experience.
May 19, 2025
Outstanding for myself and my wife has been very happy with all the staff just a great team
May 18, 2025
Visit was quick and staff was very informative and explained everything!!
May 18, 2025
Everything!!!
May 18, 2025
Very friendly and efficient. Took time to answer my questions in a way that I could understand. I would totally recommend them to anyone needing care.
May 18, 2025
Doctor [last name], his PA Elizabeth Gallo and nurse navigator Anna were all great.
May 18, 2025
Very knowledgeable and personal
May 17, 2025
The people were so nice to me
May 17, 2025
My PA - Ann was super. Appreciate her service and she has a very pleasant and effervescent personality.
May 17, 2025
Staff caring and very professional!
May 17, 2025
Examination was done with no discomfort. Nurses and Doctor gave clear information about procedure and what I might expect next. I will highly recommend MD Anderson to anyone who is dealing with cancer diagnosis and needs treatment!
May 16, 2025
Always caring, personable and completely competent in how to treat you with the best medical care possible.
May 16, 2025
The people, very organized, thorough, communicate well.
May 16, 2025
Friendly staff. PA spent time to explain in full my situation & options. Was not rushed
May 16, 2025
They care for person as if they are family. The level of care is unparalleled. Never felt alone in the fight.
May 15, 2025
Everyone was friendly, knowledgeable, organized, and professional. I felt like I was in good hands the whole way. I tell everyone about what a good experience I had there.
May 13, 2025
Everyone was so kind ....the PA and Dr. Smith was thorough and explained everything and answered my questions in a way I could understand. I felt very comfortable being there and calm. Will definitely keep him as my Dr. as the need arises.
May 12, 2025
Excellent medical care and techs, nursing. Extensive referral system within Baptist network.
May 12, 2025
Caring staff.
May 12, 2025
The doctors, nurses, speech therapists, etc., all professional and friendly.
May 12, 2025
People
May 12, 2025
Awesome staff
May 11, 2025
Very professional and kind
May 11, 2025
Dr Ahmad is the very best. I’m so lucky to have him on my side as well as by my side. His staff are very compassionate and also the very best!
May 10, 2025
Yes, did not have to wait long for the appointment. The nursing doctor was very helpful. Answer all my questions and I felt very comfortable working with them.
May 10, 2025
Always get the best care from my team. My last visit I met PRN, P.A. Ann Sullivan and was very impressed. She spent a lot of time checking everything out and asking a lot of questions and offered comments and reassurance. She even went back at looked at camera shots of a swelling in my throat as far back as 2018 to see if there had been any noticeable change. Thank goodness there had not been any changes to be concerned about. I left feeling that once again that my MD Anderson team are great.
PS, Ann is a keeper !
May 10, 2025
This is an amazing group of healthcare providers! I came in feeling dazed and scared. They have always made sure that I clearly understand everything they are doing and why (tests, surgery, etc.) I feel very comfortable and confident in their care. I wouldn’t go anywhere else.
May 9, 2025
We have received excellent care from Dr Smith and his team in the Head and Neck surgical Dept. I would not want to go anywhere else. We feel very safe in their care. They are the best abd we are so thankful for them !!!
May 9, 2025
Direct professionalism
May 9, 2025
Wonderful staff and doctor. Very efficient staff. Doctor took time to inform me of everything.
May 9, 2025
Very caring
May 9, 2025
Professionalism as well as the comfort of the surroundings
May 8, 2025
Prompt and thorough, thank you
May 6, 2025
Everyone is so friendly!
May 6, 2025
It was a pleasure being seen by Elizabeth. Very professional and kind. Excellent communicator.
May 6, 2025
Dr Smith speaks plainly and is easy to understand. He uses layman's terms to make sure you get the point. His team including Erin are kind and skilled.
May 5, 2025
Their helpfulness, politeness and their professionalism
May 5, 2025
Professional, caring staff.
May 4, 2025
Great doctor with excellent support staff.
May 4, 2025
Professional, friendly, polite & efficient
May 4, 2025
Everyone we encountered was friendly and professional. Also well organized and efficient.
May 3, 2025
Dr. Smith and his team provided me with critical information in choosing my choice of care. I appreciated his advice and knowledge as we discussed the options I have moving forward. I am very grateful I was referred to MD Anderson and placed with Dr. Smith and his team for care.
May 3, 2025
On time, knowledgeable and beautiful clinic. Answered all of my questions. Great bed side manner