Erica Mayland, MD

Otolaryngology- Head & Neck Surgery, Plastic Surgery Within the Head and Neck

Baptist MD Anderson Cancer Center

1301 Palm Avenue

Jacksonville, FL 32207 Directions

844.632.2278

www.baptistjax.com

4.9 out of 5

1,204 verified ratings

1,204 Ratings, 782 Comments


The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Apr 25, 2026
very open and friendly

Apr 24, 2026
From the time that I checked in, to the the time I left. Every staff member and professional associate treats you like your at home. This place is a little piece of heaven. When you come to this place, you know you are in good hands. And especially when they pray every morning at 8 am to start the day. I loved that!

Apr 24, 2026
communication with staff was especially important Location to main hospital My location to convenient labs and imaging centers , which staff made sure that was checked first

Apr 24, 2026
Everyone was courteous, friendly, and very organized. They were promt and professional in their care. I had a very productive meeting with Dr Mayland and know what my options are.

Apr 23, 2026
There is a process for every step when you get there. It may take a little more time, but it is precise, timely and questions get answers. The nurses, P.A. and the physician are phenomenal and put you at ease and that is great when you are facing a troubling time and diagnosis.

Apr 17, 2026
Everyone was so nice and helpful.

Apr 17, 2026
Appointment was prompt, professional and friendly.

Apr 16, 2026
Dr Mayland and her '"crew" are very professional and caring.

Apr 16, 2026
Friendly professional and efficient

Apr 16, 2026
The entire staff is very professional and caring Loved them all.

Apr 14, 2026
Happy with all ! Professional!

Apr 12, 2026
ORGANIZED AND FRIENDLY

Apr 10, 2026
Very knowledgeable and honest in their observations.

Apr 10, 2026
The entire staff is wonderful including the Doctor.

Apr 10, 2026
Very professional and caring.

Apr 9, 2026
Everyone was so helpful and friendly. Everyone listened to our concerns and questions were answered.

Apr 9, 2026
Great staff providing support and care Giving full attention

Apr 7, 2026
Highly professional and expert care while still being personable.

Apr 5, 2026
Overall… everything.

Apr 4, 2026
Everything the way I was treated to the view and the cleanliness of the building how comfortable the atmosphere was wherever we had to go finically evaluation or even the restroom

Apr 2, 2026
Everyone was kind and very informative

Mar 27, 2026
Efficient, kind and compassionate care

Mar 27, 2026
Appointment on time. Dr. was clear in her summary. I understood my options and was left to make adecission.

Mar 27, 2026
Professionalism addressed all concerns with care and consideration

Mar 19, 2026
Efficient, friendly and willing to spend time and answer your questions.

Mar 19, 2026
Excellent knowledge. Looked at me while we talked and spent as much time as needed to answer my questions. Very personable staff.

Mar 14, 2026
The kindness and caring of all the MDAnderson staff

Mar 13, 2026
The care and respect that one receives from the entire staff is the best. You feel like family not a patient.

Mar 7, 2026
excellent care

Mar 6, 2026
Everyone is so kind and helpful

Mar 5, 2026
Kind and professional staff. Made it easy for me to mentally process my situation

Feb 27, 2026
Staff was cordial, informative, and easy to work with.

Feb 27, 2026
From the minute we showed up for our appointment everything ran smoothly and on time. Each person we encountered was friendly and personable. Dr. Mayland has a terrific team!

Feb 27, 2026
Listened to us carefully.

Feb 27, 2026
Everyone is so good at what they do, and make you feel so comfortable

Feb 27, 2026
Accurate and well done

Feb 26, 2026
All the people I have dealt with have been very caring, and wants to help you with what every type of cancer you have.

Feb 21, 2026
Dr. Mayland and her ENTIRE staff were so warm and welcoming and frankly ... very forthright and frank - - this is VERY much appreciated!

Feb 20, 2026
The personal care and friendly staff.

Feb 20, 2026
Excellent surroundings, people and service - they all make you feel special

Feb 20, 2026
Great service

Feb 20, 2026
Very professional, facility is clean, Dr. was on time, friendly staff, etc.

Feb 19, 2026
Very informative. Good communication. But dang you all sure like your paperwork!!

Feb 19, 2026
Everything! Very professional, amazing place.

Feb 19, 2026
The courtesy and dignity that everyone treated me with.

Feb 14, 2026
The staff and doctors are so nice.

Feb 14, 2026
Doctor and all assistants were professional and caring. They worked extensively to schedule my surgery in a timely manner, which I appreciated very much as I have plenty of time to recover before I have more surgery at the end of March.

Feb 14, 2026
Very professional and friendly

Feb 13, 2026
Everything was just perfect from the moment we walked in the door! Dr Mayland and her entire staff were caring and thorough.

Feb 13, 2026
I always leave with that wonderful feeling that my health care is in the best hands!