Erica Mayland, MD

Otolaryngology- Head & Neck Surgery, Plastic Surgery Within the Head and Neck

Baptist MD Anderson Cancer Center

1301 Palm Avenue

Jacksonville, FL 32207 Directions

844.632.2278

www.baptistjax.com

4.9 out of 5

1,179 verified ratings

1,179 Ratings, 759 Comments


The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Mar 27, 2026
Efficient, kind and compassionate care

Mar 19, 2026
Efficient, friendly and willing to spend time and answer your questions.

Mar 19, 2026
Excellent knowledge. Looked at me while we talked and spent as much time as needed to answer my questions. Very personable staff.

Mar 14, 2026
The kindness and caring of all the MDAnderson staff

Mar 13, 2026
The care and respect that one receives from the entire staff is the best. You feel like family not a patient.

Mar 7, 2026
excellent care

Mar 6, 2026
Everyone is so kind and helpful

Mar 5, 2026
Kind and professional staff. Made it easy for me to mentally process my situation

Feb 27, 2026
Staff was cordial, informative, and easy to work with.

Feb 27, 2026
From the minute we showed up for our appointment everything ran smoothly and on time. Each person we encountered was friendly and personable. Dr. Mayland has a terrific team!

Feb 27, 2026
Listened to us carefully.

Feb 27, 2026
Everyone is so good at what they do, and make you feel so comfortable

Feb 27, 2026
Accurate and well done

Feb 26, 2026
All the people I have dealt with have been very caring, and wants to help you with what every type of cancer you have.

Feb 21, 2026
Dr. Mayland and her ENTIRE staff were so warm and welcoming and frankly ... very forthright and frank - - this is VERY much appreciated!

Feb 20, 2026
The personal care and friendly staff.

Feb 20, 2026
Excellent surroundings, people and service - they all make you feel special

Feb 20, 2026
Great service

Feb 20, 2026
Very professional, facility is clean, Dr. was on time, friendly staff, etc.

Feb 19, 2026
Very informative. Good communication. But dang you all sure like your paperwork!!

Feb 19, 2026
Everything! Very professional, amazing place.

Feb 19, 2026
The courtesy and dignity that everyone treated me with.

Feb 14, 2026
The staff and doctors are so nice.

Feb 14, 2026
Doctor and all assistants were professional and caring. They worked extensively to schedule my surgery in a timely manner, which I appreciated very much as I have plenty of time to recover before I have more surgery at the end of March.

Feb 14, 2026
Very professional and friendly

Feb 13, 2026
Everything was just perfect from the moment we walked in the door! Dr Mayland and her entire staff were caring and thorough.

Feb 13, 2026
I always leave with that wonderful feeling that my health care is in the best hands!

Feb 13, 2026
The staff is kind and welcoming. The PA and surgeon answered all my questions. I felt so much better after talking with everyone. Highly organized.

Feb 12, 2026
Clean environment, all staff very friendly and knowledgeable

Feb 12, 2026
Nice people throughout. Got good explanation of results and a plan going forward

Feb 12, 2026
Very thorough, left with a plan. Impressive staff and facility felt good about being there.

Feb 10, 2026
I was seen on time. The doctor listened to my questions and answered every concern i had. Everyone there was friendly and professional.

Feb 8, 2026
Everyone is friendly and professional.

Feb 6, 2026
The entire team were all so caring! Though I did not have a cancer diagnosis after two biopsies, they still cared for before and following a minor surgery in my mouth!

Feb 6, 2026
Great Team effort. Everyone from Dr Mayland down to all the nurses and support Team were wonderful.

Feb 6, 2026
Everything.

Feb 5, 2026
So personable, caring, and explain every step of the process. Best decision I ever made was contacting them. ❤️

Jan 30, 2026
Dr. Mayland and staff were,as usual, excellent!

Jan 30, 2026
Dr Mayland and her staff are always first class. I have great confidence in Dr Mayland.

Jan 29, 2026
The attention to detail and sincerity of care was unmatched

Jan 29, 2026
Everyone is very professional, prepared for the appointments and appropriately concerned with my condition and how to help me do the best I can to control symptoms.

Jan 23, 2026
Dr. Mayland and her staff were very professional, friendly, and caring. I felt I was being listened to and that my input was important to them. I was very satisfied with the outcome.

Jan 23, 2026
The staff from the front desk to check out was grest

Jan 17, 2026
Very professional.

Jan 16, 2026
The attention to detail by all the staff

Jan 15, 2026
Smooth, caring care

Jan 11, 2026
Dr. Mayland and her staff were excellent. Kept me informed of each step.

Jan 11, 2026
Everyone was so kind and helpful.

Jan 9, 2026
Professionalism, people, facilities, processes

Jan 8, 2026
I'd like the total consensus of several different departments getting together and mapping out a plan for my care❤️