HC - Jax EP Lab
4.9 out of 5
6,995 verified ratings
6,995 Ratings, 3,953 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Sep 27, 2026
Steven Ross, MD
My nurse Ashley was amazing.
Sep 27, 2026
Very efficient
Sep 26, 2026
Efficiency and quality of service and personnel that was provided.
Sep 26, 2026
Friendly environment front the front to back and then out the door. Grateful for the doctor & staff patient care experience.
Sep 26, 2026
My whole experience felt very upscale. Lots of attention from nurses, doctors and all staff - very professional and caring.
Sep 26, 2026
Allowed time and seemed to be anxious to answer answer questions. They were kind and assuring which relived patients stress levels.
Sep 26, 2026
Facility is well maintained. Staff is friendly and knowledgeable.
Sep 26, 2026
Dr Ross I feel safe when taking his recommendations regarding my health
Sep 26, 2026
Great staff.
Sep 25, 2026
the cleanliness, efficiency, and professionalism shown by staff with special care for my needs
Sep 25, 2026
They listen and care.
Sep 25, 2026
The portal
Sep 25, 2026
Modern well maintained hospital that is very comfortable and clean.
Sep 24, 2026
Kind, courteous, and caring front office staff and doctors.
Sep 24, 2026
Friendly staff
Sep 24, 2026
The facility is very clean , modern, nice, and comfortable.
Sep 24, 2026
clean, friendly
Sep 24, 2026
Friendly, competent staff
Sep 24, 2026
very efficient.
Sep 24, 2026
Great staff, great facility
Sep 23, 2026
Very clean and very professional staff
Sep 23, 2026
Efficient, great doctors
Sep 23, 2026
Expertise and caring medical personnel
Sep 23, 2026
Everyone is nice and helpful
Sep 23, 2026
Dr Ruisi is great and is very knowledgeable
Sep 23, 2026
Expedient, did not wait very long. Saw My doctor
Sep 23, 2026
The staff and doctors were excellent!! I had to spend 5 days there and I was very happy for the way they helped me. I was very scared and everyone there did everything to make me calm, They came into my room regularly to help me.
Sep 23, 2026
Efficient hitech
Sep 22, 2026
Dr Steven Ross, his entire team and the willingness to save me medically
Sep 22, 2026
Friendly, organized, thorough, courteous
Sep 22, 2026
Organized, clean, professional. Excellent coordination among team members appeared seamless to me.
Sep 22, 2026
Unbelievable! The staff was as professional and well coordinated team as I have ever seen in a health services environment. The staff was caring and communicative in pre op, during the run-up to the procedure and in post-op. I didn't think a team of 6+ people could work so fast and well coordinated as they did, all at the same time staying cheerful and calming. Results were good, follow up instructions were clear. Excellent experience.
Sep 22, 2026
Very well organized
Sep 22, 2026
Dr Ruisi, he’s the best
Sep 22, 2026
I like the office and staff. They are very nice and accommodating
Sep 22, 2026
Dr. Austin is a very thorough physician that gives his patients a feeling of caring and compassion.
Sep 21, 2026
The fact that it is local.
The competency of all staff.
They are always prepared for me.
Sep 21, 2026
Office staff was friendly and the doctor was great as well
Sep 20, 2026
the people that worked with me.
Sep 20, 2026
I particularly appreciate the doctors on staff. Even though you are there for one issue, you have other specialities visit and check on you.
Sep 20, 2026
Dr. Ross is great! He spends alot of time with you explaining what going on with your treatment. The office staff very patient friendly and the office environment is comfortable and clean.
Sep 20, 2026
The facility is filled with kind and caring professionals!
Sep 19, 2026
efficient and professional
Sep 19, 2026
Easy to get appointment! Very efficient staff also!
Sep 19, 2026
Easy to reach. Everyone was friendly and professional. We were seen promptly.
Sep 19, 2026
Everyone in the office from the front desk receptionist to the doctor are all very professional and attentive to your needs. They spend quality time with you and explain everything to you so you understand
Sep 19, 2026
Convenient and professional. Staff is on the ball! Love all the doctors. Perfect for us.
Sep 19, 2026
Caring attitude, expertise of staff especially doctors.
Sep 19, 2026
I GOT GREAT CARE THERE
Sep 19, 2026
Punctual, professional, knowledgeable of all facets. I have confidence in Dr Ruisi and his staff