Collaborative Care Program
4.9 out of 5
2,196 verified ratings
2,196 Ratings, 826 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Dec 26, 2025
Catherine Williams, LCSW
Short period of time in the waiting room. Assistance provided by a qualified professional.
Dec 26, 2025
Very comfortable
Dec 24, 2025
Easy to get to
Dec 20, 2025
I do vertual visits and it’s so convenient and easy.
Dec 19, 2025
Don’t wait for long time.
Dec 19, 2025
It’s is comfortable
Dec 17, 2025
My visits are virtual
Dec 16, 2025
I found my first meeting to be quite informative and comfortable.
Dec 16, 2025
The office is clean and well appointed. The staff is very friendly. My Licensed Social Worker, Catherine Williams, is superb. I am so thankful that I contacted her office!
Dec 13, 2025
Very professional, astute, and discerning staff. Was very impressed with Catherine Williams.
Dec 12, 2025
The healthcare provider made me feel comfortable right from the start. They were very attentive and gave me some good ideas about how to help my situation.
Dec 12, 2025
Virtual visits are very easy.
Dec 11, 2025
I cannot say enough wonderful things about Lauren Papalas, LCSW at Baptist Behavioral Health in Jacksonville, FL. She has been incredibly supportive, compassionate and truly invested in my well-being since the day I first met her. She listens with genuine care, never rushes our conversations, and always makes me feel heard and understood. Because of her guidance, expertise, and kindness, I've experienced tremendous improvement in my mental health. She provides clear explanations, thoughtful insight and practical tools that have made a real difference in my daily life. I am deeply grateful for everything Lauren has done for me. She is an exceptional therapist and I would wholeheartedly recommend her to anyone seeking meaningful, compassionate and effective care.
Dec 10, 2025
The people there are very professional and their behavior and very kind as well. It’s easy to get to the facility and the parking is also easy and plentiful. My therapist is professional and yet very kind and thoughtful as well.
Dec 10, 2025
I have no suggestions. My therapist, Jennifer Moore, was very profession
Dec 10, 2025
Staff is friendly,therapist is interested in helping me and she makes me feel comfortable.
Dec 10, 2025
Very understanding of my needs.
Dec 9, 2025
I'm using video appointments.
Dec 9, 2025
This is a great program to help people with mental health issues. I was so pleased to have a team of professionals guide me through the process.
Dec 9, 2025
Great program concept
Dec 9, 2025
Never came in, did everything on zoom
Dec 6, 2025
my counselor
Dec 5, 2025
Telehealth phone calls are very convenient
Dec 2, 2025
I enjoyed talking to Amanda very much and look forward to talking with her again soon.
Dec 2, 2025
The office is in a convenient location and easy to access. The office is comfortable. The staff is wonderful and efficient. Dr. Lauren is understanding and very knowledgeable. She is easy to talk with and has a special gift and a caring way about her. Dr Lauren is very intelligent as well as very intuitive. She is a pleasure to work with and is an asset to the organization. I highly recommend Baptist Behavioral Health.
Dec 1, 2025
Personnel
Nov 29, 2025
No disappointment. Have only had one appointment. Intake. So far I really like her.
Nov 27, 2025
Great one on one with Jim!
Nov 26, 2025
Convenient and private
Nov 26, 2025
Great professional service
Nov 26, 2025
Jennifer Moore, LCSW, seems to be someone I finally may be able to connect with. I have had years of trying to find a therapist with no luck and very bad experiences. Jennifer seems very caring (I've only had one visit) and understands that some issues may take time.
Nov 25, 2025
Professional and friendly
Nov 25, 2025
My counselor is understanding and listens well to concerns.
She provides measurable insight.
Nov 22, 2025
Always have a good feeling about my care people
Nov 21, 2025
Professional;kind; helpful!
Nov 21, 2025
Therapist Chelsea was excellent!
Nov 20, 2025
The people are what makes a difference, always.
Nov 20, 2025
Close to me and love Jim
Nov 19, 2025
I feel like the specialists “hear” me and they really try to get to the bottom of my issues.
Nov 19, 2025
Lots of parking, easy to locate comfortable waiting room, easy check in with friendly staff.
Nov 18, 2025
Very open and friendly.
Nov 18, 2025
The caring people. I have been helped so much. After every session with Chelsea I feel so much better and more in control. I have learned a lot about what I was feeling and am learning how to cope now. So thankful I was sent to this facility.
Nov 15, 2025
Virtual is convenient
Nov 15, 2025
I was able to do telehealth. I really felt confident about working with my therapist. She made intake enjoyable and allowed me to relax through the process.
Nov 14, 2025
I like how my therapist makes the conversation personable and really gets involved, gives me sound advice.
Nov 13, 2025
Catherine is wonderful, she listens and gently suggests very thoughtful and helpful advice. She follows my lead for each visit's concerns and needs. I will definitely return for care when needed.
Nov 12, 2025
Gate pkwy office is always clean & nice
My counseling session was via zoom so convenient for sure
Nov 12, 2025
The care
Nov 12, 2025
Just like them
Nov 11, 2025
Professional, caring, knowledgeable staff.