Collaborative Care Program
4.9 out of 5
1,650 verified ratings
1,650 Ratings, 645 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
Aug 24, 2025
Jennifer Moore, LCSW
I adore my counselor
She and I get along great
Aug 24, 2025
Jim Solari did a great job making me feel comfortable and listened to my concerns. I felt safe discussing a very personal issue and my life challenges I've had. Highly recommend.
Aug 23, 2025
Caring people
Aug 23, 2025
It is always good to talk and have someone who has no predudice in your situation.
Talk to them and listen to their reaction and opinion in the situation.
Educated advice is something to add to your thoughts and balance with your thoughts to
help guide you in your OWN decisions .
Aug 22, 2025
Professionalism
Aug 20, 2025
I like the social worker there, Catherine.
Aug 20, 2025
The new office setting is wonderful. The receptionist is kind and efficient.
Aug 16, 2025
Great counselor and can do sessions on line.
Aug 15, 2025
Easy to get to, simple, always on time,
Kind and friendly
Aug 15, 2025
The staff is very friendly and offices are clean and neat. The staff is prompt in getting me in to the counselor. If I have any questions they provide answers.
Aug 14, 2025
Quickly reached out to me to schedule appointment. Great flexibility in scheduling and meeting in person or via Zoom. Caring professional help. Highly recommend.
Aug 13, 2025
Very good common sense discussion and help with me in dealing with the never ending conditions that are occurring with my wife's Alzheimer's disease.
Aug 13, 2025
I had all virtual sessions
Aug 11, 2025
My therapist, Jim, has been big help in tackling my anxiety problems. I have really enjoyed engaging in conversations about my fears and beliefs to help relieve some of the pressure in my life since retirement. I would recommend him to anyone struggling to cope with thier life.
Aug 10, 2025
Thoughtful, polite staff. Physician listens tentatively and responds to your needs.
Aug 10, 2025
The visit was virtual.
Aug 9, 2025
Very caring and just being able to talk to someone really helps
Aug 9, 2025
Amanda is calm and encouraging in helping me open up and reflect on my current situation. I appreciate that she doesn't judge or make me feel guilty about my feelings. She lets me talk and encourages me to reflect on what I say. Thank you Amanda
Aug 8, 2025
The building is familiar to me and close to my home.
Aug 8, 2025
Privacy and confidentiality. Non judgemental.
Aug 7, 2025
Very professional, friendly, courteous.
Aug 6, 2025
Jim is an excellent person!
Aug 6, 2025
I really liked speaking to a female doctor.
Aug 6, 2025
Pleasant therapist. Ease of scheduling. Good feedback through portal
Aug 3, 2025
I’m 70 years old and currently having problems getting out and about. I enjoy being able to use the video calls.
Aug 3, 2025
From the very first contact with this department, the staff was friendly and welcoming! That has continued, and now working with the therapist, Dr. Solari it has continued! Thank you to Dr. Solari for attentively listening/hearing AND asking the tough questions that have helped me work on the issues that I came to therapy to deal with. His sense of humor and mutual sharing of experiences have been very helpful too letting me know that I'm not alone in my concerns or feelings about various challenges. Thank you!
Aug 3, 2025
Ease of use, convenient and helpful
Aug 3, 2025
Caring, professional service.
Aug 2, 2025
Peaceful, pleasant environment
Aug 1, 2025
Therapist Lauren P. San Marco location. She is wonderful!
Jul 31, 2025
Only one visit at the facility.. The rest were by video conference. The facility was very nice.
Jul 31, 2025
Availability of counselors
Jul 31, 2025
Kind, on time, very helpful
Jul 31, 2025
Easy to talk to . I like virtual appointments .
Jul 30, 2025
Felt comfortable talking freely about my situation...got good feedback... not rushed...
Jul 27, 2025
Location is not terribly convenient for me, but talking with “Dr Jim” has been worth the trip. He listens and provides honest helpful feedback. It’s like talking with a friend you know you can trust when struggling with personal relationship issues. I would not hesitate to recommend him to anyone.
Jul 26, 2025
Kindness, compassion
Jul 25, 2025
Lauren Papalas is amazing!
Jul 25, 2025
Close to me and love Jim
Jul 21, 2025
From the time of my request, in less than 24 hours I was contacted and scheduled for an appointment!
Jul 19, 2025
Jim Solari was intuitive and often listened quietly then said just the right thing to help me realize the next step. He recommended referrals for other specialists and helped me work through lots of issues. Very good at what he does.
Jul 19, 2025
1st Visit, Great Choice in Counselor ☺️
Jul 19, 2025
Professional, kind, and thoughtful !
Jul 17, 2025
Professional, helpful, flexible scheduling and terrific counselor (Lauren Papalas). The best ever!!
Jul 17, 2025
Speaking to Amanda is the counselor I have. She is very good. I feel so much better after talking to her. I appreciate everything that she does for me. Thank you so much, Amanda.
Jul 13, 2025
Professional, courteous and dedicated.
Jul 13, 2025
Jen was very thoughtful, informative, easy to talk with and provided excellent insight and suggestions. She really helped me and I appreciate her caring and interest. I very much value her therapy and feel Baptist Health is fortunate to have her.
Jul 13, 2025
I have been using Baptist Behavioral for my entire family at multiple points in our lives. They have helped get diagnosis and treatment for our conditions.
Jul 13, 2025
Thought provoking session led by a caring, knowledgeable professional.
Jul 13, 2025
The staff. Jim Solari did a great job. I felt more comfortable with him than I have with anyone in my life.