Collaborative Care Program
4.9 out of 5
1,424 verified ratings
1,424 Ratings, 550 Comments
The following ratings and reviews are based on verified feedback collected from independently administered patient experience surveys. The ratings and comments submitted by patients reflect their own views and opinions. Patient identities are withheld to ensure confidentiality and privacy.
May 22, 2025
Lauren Papalas, LCSW
The best.
May 22, 2025
High quality psychologist
May 21, 2025
Professional and prepared! Helpful and caring!
May 21, 2025
People are very caring.
May 21, 2025
The staff is professional, caring, and responsive.
May 18, 2025
The doctors and staff
May 17, 2025
Well, the facility is ok. A bit old,, but I do like that I can meet virtually. The therapist is the main reason I would recommend Baptist health. Catherine is very easy to talk to. I feel comfortable with her andI think she’s helping me a lot.
May 17, 2025
Convenience; friendly staff
May 16, 2025
Always prompt with answering questions.
Professional and courteous
May 16, 2025
My therapist Lauren has been so helpful to me in working through some serious family issues. She has a gentle yet challenging approach with me. I do not receive answers to my questions from her. Lauren allows me to explore options through her suggestions. In the beginning, I was unsure of working with a counselor who is so young. But Lauren is wise and experienced beyond her chronological age! What a blessing she has been to me!
May 16, 2025
Clean convenient wonderful staff..
May 15, 2025
It's not the facility, it the doctor. Excellent care.
May 15, 2025
Very informative and also caring. Therapist listens to what I have to say. Very helpful in sending me pamphlets to help
May 15, 2025
Great location. Easy parking. Courteous staff.
May 11, 2025
Making an appointment was easy and surprisingly quick. Insurance issues were covered and explained thoroughly. All contacts for appt were respectful, friendly and helpful.
The office and waiting area was calm, nicely appointed and maintained.
Dr Solari was kind, attentive and able to fit together some pieces of my emotional puzzle even in the first, evaluation/in-take session. Rather than resisting the next session with him, I'm looking forward to it!
May 10, 2025
Extremely clean, therapist are compassionate,
Although my choice for medical/mental providers are female, as soon as I got in his office I felt very much at ease...thank you Baptist for the providers under your umbrella...It is great to have all my records housed in one system, easily accessible to my Baptist doctors as well as to myself thru My Baptist Chart.
May 10, 2025
I have only had one session. I was comfortable with meeting and I am looking foward to the next session.
May 10, 2025
Convenient, no need to go out in traffic when I’m already stressed and maintains my privacy
May 8, 2025
Everyone can find something to improve upon. I have only had one phone call with this department do I cannot give a higher rating at this time. Kayla was very nice and was great with the intake
May 4, 2025
Convenient, pleasant and capable staff
May 3, 2025
My therapist is very thorough and caring. She brings a different insight for me to look into so that I can make changes to my life.
May 3, 2025
Cate was professional and easy to talk to. I feel like she "gets it" as I describe my mental health issues. This was my first visit and I'm hoping future visits bring healing.
May 2, 2025
Very friendly and helpful
May 1, 2025
We connected
Totally professional
May 1, 2025
Love the honestly be able to listen an respectful help
Apr 30, 2025
very competent, helpful and constructive
Apr 30, 2025
Convenient virtual appointments
Apr 30, 2025
I like my therapist
Apr 29, 2025
MY therapist Jim was great on the initial visit. Very kind and empathetic in listening to my problems. Have another appointment scheduled with him in the near future for further treatment.
Apr 26, 2025
Amanda made me feel comfortable and listened to me. Felt very comfortable and open talking to her..
Apr 24, 2025
My therapist Jenny is awesome
Apr 24, 2025
Clean and comfortable .Friendly and on time
Apr 23, 2025
Convenient, my counselor, Lauren P. was excellent.
Apr 22, 2025
I enjoy speaking with my therapist.
Apr 20, 2025
Professional and caring
Apr 18, 2025
Very professional and resourceful
Apr 17, 2025
Virtual appointments
Apr 16, 2025
Everyone was nice and friendl
Apr 16, 2025
Counselor is very helpful! Listens and gives me her opinion.
Apr 14, 2025
The virtual appointments are very convenient. Therapeutic staff is highly professional & empathetic.
Apr 13, 2025
Great listening, combined with useful and applicable feedback.
Apr 13, 2025
James is easy going, a good listener, encourages thought and is comforting.
I appreciate his help!
Apr 13, 2025
Kind, professional and knowledgeable
Apr 12, 2025
The therapists I had were very easy to talk to and very kind.
Apr 11, 2025
The facility location is convenient and easy to navigate.
Apr 11, 2025
helpful
Apr 10, 2025
Very user friendly, staff pleasant. Lauren Papalas great with listening and enabling healthy growth
Apr 10, 2025
Easy to schedule an appointment, and the location is convenient. The staff is very caring.
Apr 9, 2025
Easy to access. Helpful
Apr 9, 2025
The first appt was outstanding. I left the office feeling there was definitely hope for the possibility
Of finding positive ways to manage stress and depression. My counselor was very easy for me to be open with and share issues that are challenging for me.
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